Collaborative Course Handbook (iPGCE 2022-2023)
Collaborative Course Handbook (iPGCE 2022-2023)
Education
The iPGCE will enable you to achieve a range of outcomes relating to your own professional
development. We encourage a reflective and critical approach to your teaching practice to enable you
to identify areas that you would like to focus on through the duration of the iPGCE. The academic study
and research that you will undertake will give you the chance to hone your expertise in aspects of
teaching and learning that are particularly pertinent to you.
Please note, the IPGCE does not lead to Qualified Teacher Status. You would need to undertake
further teaching time and training in order to be eligible for QTS assessment in the future. You must
have been teaching full time for at least two years in two different schools to a level that you can show
is good or better before you would be able to apply for QTS. The iPGCE alone would not prepare you
for this.
For the iPGCE, you will undertake a blended approach to the course, combining online study of the Tes
Learn sessions, supervised by a Pathway Tutor, with academic research supported through lectures
and by the staff at UEL. You will also work with a mentor in school on the practical application of what
you are learning on the course, taking the time to critically engage with your actual teaching practice
and identify areas of interest that you might like to research for your iPGCE assignments.
We have a team at Tes Institute dedicated to supporting you. Your Pathway Tutor is an experienced
teacher who will be able to give you constructive feedback on your learning diary submissions from a
teacher’s perspective. You will have regular academic support in partnership with UEL to ensure that
you are clearly informed about what the iPGCE assignments entail and how you can use the resources
available to you in order to facilitate your classroom-based research. We are also teachers and are
keen to make your academic work on the course useful to your teaching practice and professional
development.
We do want to reiterate the following: local teacher licence regulations will vary by country and
we highly recommend that you independently research the requirements for the country you are
interested in moving to and that you contact a few schools in the region before making a
decision on what qualification to pursue.
We are looking forward to working with on the iPGCE and would like to take this opportunity to wish
you the best for your studies.
Joanne Coles
Tes Institute
Tes Institute is the teacher training and development division of Tes Global, owners of the Times
Education Supplement and Times Higher Education. Tes Institute was formed in 2015 after Tes Global
acquired Hibernia College UK Ltd (HCUK) from Hibernia College Ireland.
Tes Institute is an Ofsted-regulated teacher training provider (a SCITT) which provides a range of
online, in-person and combined online/in-person courses and programmes to aspiring and existing
teaching staff.
Within the UK, Tes Institute is delighted to be working with a number of schools to deliver Initial Teacher
Training (ITT) in the UK through its National College for Teaching and Leadership (NCTL) accredited
programme. We have successfully trained teachers on a national basis for the past five years through
its core allocation (maths, physics and chemistry) and School Direct Partnerships in all secondary
subjects, primary and primary with maths. Increasingly provision is through School Direct (all secondary
subjects and primary).
Tes Global has a new office presence in Dubai, covering the Middle East region, and also has a global
sales team which already works with thousands of schools across the world, with a particular focus on
China, SE Asia and Europe.
The iPGCE is a part-time programme spread across one academic year. The programme includes
a mixture of work-based activity and learning, high-quality online provision, coaching/mentoring,
assessment and independent study.
The two modules - Developing effective subject knowledge and pedagogy and Investigating strategies
for raising pupil learning and achievement - and the calendar of Tes Learn sessions (which together
comprise the programme), run consecutively and across the year. The modules align with the school
year and allow the training to blend effectively with and within the practice context.
• develop empowered, reflective practitioners and managers in education who can be agents of
change;
• critically engage with a wide range of education issues from a multi-disciplinary subject/phase
perspective;
• develop models of good practice, drawing on a range of literature, comparing own teaching
practice to models of ‘good practice’ to identify and set potential areas for professional
development;
• critically evaluate teaching and research with a view to improving their own teaching and the
learning of the pupils they teach;
• apply their subject knowledge in a form which is appropriate to the needs of the learner both
in terms of content and teaching methodology and meets the curriculum demands of the
institution in which they are based;
• embody the wider role of the teacher, including professional, pastoral and administrative
responsibilities;
• demonstrate an in-depth understanding of the individual needs of learners appropriate to
their age, ability, language and cultural background;
• create, maintain and critically evaluate the impact of a stimulating and appropriate learning
environment;
• develop an understanding of the assessment of pupils and the selection and application of
appropriate assessment techniques and their impact on next steps in learning;
• critically analyse, synthesise, interpret and evaluate a wide range of data, information and
ideas from either primary or secondary sources;
• identify, evaluate and maintain capabilities and qualities to support effective communication
in a range of forms within educational contexts including written form, through formal
presentations, in visual forms. and through email and the world-wide web;
Programme structure
The Programme provides you with professional training and experience necessary to develop as an
effective and reflective teacher. The programme is comprised of the following academic modules:
*On the modular programme, this is the assignment that will be completed in the first academic year.
Programme outcomes
https://www.uel.ac.uk/postgraduate/ipgce
All students will take part in a series of induction activities to ensure clarity and engagement.
The induction stage is an intensive series of online tasks which include the use of the Subject
Knowledge Audit as well as undertaking Reflective Practice, Safeguarding, Professional
Responsibilities, Working as a Team and Assignment Writing at Level 7 learning sessions. We do urge
you to make the most of this induction and fully embrace each task.
The landing page in the iPGCE programme provides an overview of the entire programme. From here,
you and your tutor will be able to see all programme objectives, sessions, upcoming task milestones
and the latest programme activity. This will enable you to keep track of and prioritise your work, and
your tutor to best understand when you may need their support.
Each programme objective contains links to the related learning sessions and activities which are
tracked by the system. The first objective “Induction” with the information text “Please begin by selecting
this objective and then completing each of the task milestones within it” will be your starting point.
The Induction objective includes the session “Getting the best from your programme”. This session will
walk you through the platform (in the context of your programme). The objective also contains a series
of short activities that ensure all aspects of the programme and studying with Tes Institute are explored
and that you are familiar with the support available.
Output from the task activities (such as reflective learning diary entries etc) are uploaded and once
these are complete, your tutor will provide feedback.
All uploaded task and assignment outputs are stored in a simple “Asset store” that enables you and
your tutor to filter, view and discuss all work and to align it to the portfolio requirements.
Technical Support
The Learning platform is an important port of call for all information relating to the programme, including
all policies and forms required. E-mail will also be used to formally notify iPGCE students of any key
information, updates or developments, and also to send reminders at specific points in the programme.
All Tes Institute’s iPGCE students are also required to login to the UEL VLE, UEL direct, where they
will receive induction on how to use the related aspects. See section 4 Programme Operation and
Student Registration for further details.
• Link to the Student Handbook page for When to Contact UEL Directly
Tes Institute, through its Programme Administration Team, takes responsibility for all liaison with UEL
on student registration matters and will provide UEL with such information and data at such times as is
required by UEL on students registering for the iPGCE. All students will complete a UEL enrolment
online.
https://www.uel.ac.uk/about/about-uel/governance/policies-regulations-corporate-documents/student-
policies/manual-of-general-regulations
You will receive an invitation email that will provide a login link for your Programme in Tes Learn. In
order to access Tes Learn, you will need to have registered on the main www.tes.com website. If you
do not already have a www.tes.com account then you may wish to do so prior to receiving your Tes
Learn invite email. When registering on the www.tes.com website, we would recommend that you use
the same email address that you supplied when applying for the course and that you ensure that you
use your correct First name and Last name to avoid certification errors. If you already have a
www.tes.com registration, the Profile link (when logged into www.tes.com) will allow you to check and
update your name and email preferences. In the event that you experience difficulty enrolling on the
programme through the invite email, please contact use via [email protected]
It is essential that you log in to UEL direct and enrol with UEL using the UEL student number that you
have be given prior to attending any lectures.
Once you have gained admission to the course you must login to the UEL direct page using your
student username which will be your UEL ID number and password and complete the on-line
enrolment. Enter Partner Name Here will assist and ensure that you complete your online enrolment
task promptly. UEL Direct is available at https://www.uel.ac.uk/students (click on ‘new students’)
For general enquiries concerning enrolment, you must contact your local Student
Support/Administrative Office for guidance in the first instance and then if you are advised to contact
UEL, please send an e-mail to the UEL Academic and Employer Partnerships Office at
[email protected].
The course is divided into a series of fortnightly sessions each with its own focus and suggested/
recommended activities. The course calendar will set out the recommended sequence in which these
sessions are undertaken. Individual needs or circumstances may mean that the learning sessions are
not followed in exactly the same order as set out in the course calendar, however it is strongly
recommended that all sessions are covered at some point during the course until directed to do so by
the Pathway tutor.
The teaching will be a combination of online interactive study sessions/lectures, learning tasks, virtual
seminars, self-learning, work-place learning and online supported learning. Interaction with tutors
and other students may also take place online using the Tes Learn online learning environment. This
system facilitates discussion forums, collaboration, access to online course information and materials
as well as electronic messaging.
Programme Committee
The Programme Committee provides a formal structure for student participation and feedback on their
programme of study. Programme committees provide a forum in which students can express their
views about the management of the programme, and the content, delivery and assessment of modules,
in order to identify appropriate actions to be taken.
Tes Institute aims to offer high quality of teaching and learning experiences for its students. Through
student representation the students’ feedback on the quality of teaching, their learning experiences and
processes with Tes Institute help to identify areas of improvement. The committee meets termly. This
is organised virtually, providing a forum for staff and taught students to discuss matters related to
teaching, programme matters and student feedback. The UEL link tutor will be invited to attend.
In addition, Tes Institute will contact all students to participate in a confidential survey at two points
during their programme. These usually take place at the mid-point and end of programme. The
surveys offer students the opportunity to provide open and honest feedback about their experience
with Tes Institute and the relevant programme. Feedback is shared with Directors to support
programme evaluations and improvement.
1) Successful completion of the Programme is dependent not only on both parties to this Agreement
fulfilling the roles and responsibilities as set out in this Agreement but also upon the Student
using their best endeavours to fulfil their potential by making the necessary progress towards
meeting, and demonstrating they meet, the requirements of the Programme.
2) The Student has significant personal responsibility for successful completion of their Programme.
They are expected to be able to critically reflect, analyse and self-reflect on their own progress
and to be proactive in identifying developmental and other issues, and solutions to them.
3) The Student is responsible for meeting, and ensuring they meet, all of the criteria for successful
completion of the Programme within the time provided by the Programme and for complying
with the Code of Conduct, together with any other Programme documentation.
● have read, understood and are familiar with the Programme Handbook and other
Programme related guidance, rules and regulations;
● attend all webinars and other Programme-related events organised by Tes Institute, unless
exceptional and unforeseen circumstances prevent him/her from doing so;
● inform Tes Institute immediately if they are aware of any issues or personal circumstances
which will, or may, impact on their ability to complete their Programme successfully;
● liaise, cooperate and collaborate fully and effectively with all who are involved in delivery of
their Programme, including Tes Institute, school colleagues and third parties where applicable;
● play a key role in the evaluation of their own professional practice and are proactive in
finding answers to any queries they may have;
● meet their Student obligations and responsibilities to their School where applicable.’
Students on the iPGCE study professional learning and experience blended learning sessions which
focus on the relevant aspects of the professional role of a teacher as well as the related Teachers’
Standards and promote a high level of integration between theory and practice. There are
opportunities to explore key aspects of learning and teaching in the context of international school
KEY DATES
All academic calendars are available through the learning platform at www.tes.com/learn in the
‘Resources’ section of your main programme.
MODULE SPECIFICATIONS
Module specifications define each module of study on the course. They will include learning
outcomes and the aims for each module. These documents form part of the ‘definitive’
documentation for the course. It is important to note that reading lists and indicative content are likely
to change.
Both modules below run concurrently across the year, aligning with the school year so allowing the
training to blend effectively with and within the context. The reading lists align with each of the taught
sessions on the Learning Platform and will be further explained on Induction and within each session
as studied. Digital extracts of the necessary reading and research are included with the taught sessions
and can be downloaded and with signposted access to the full texts which are usually available from
the e-libraries (Tes Institute and UEL).
AWARD CERTIFICATES
The iPGCE Award is given by UEL. Learners will receive a transcript of their results and a certificate
following formal recognition of completion at the relevant Award Board. Certificates can take up to
twelve weeks to be dispatched to Tes Institute for distribution to learners.
The iPGCE in a blended programme involving a mixture of online learning and face-to-face support
from UK-based tutors and in-country support mentors. The teaching will be a combination of online
interactive study sessions/lectures, learning tasks, virtual seminars, self-learning, work-place learning
and online supported learning. Interaction with tutors and other students may also take place online
using the Tes Learn online learning environment. This system facilitates discussion forums,
collaboration, access to online course information and materials as well as electronic messaging. All
course materials are reviewed and approved by appropriate external and internal specialists in the
field.
● online interactive study sessions – providing the opportunity for the presentation of an
extended and coherent line of argument;
● guided reading and independent study - to enable participants to engage with relevant
and appropriate debate;
● e-learning opportunities – involving the use of interactive packages and virtual learning
environment;
Assessment for the iPGCE award is through the written portfolio for each of the two modules,
completion of the core calendar of Tes Learn sessions and a number of lesson observation records
decided according to the experience of the learner.
All assessment will be conducted in accordance with Tes Institute’s assessment policy. Formative
assessment methods are intended to provide feedback to the student about their progress and
development through the module, with key formative assessment progress points. Formative
assessment includes feed up (goals), feedback (progress in relation to goals) and feed forward (where
to go next to reach the goal). Formative feedback is given at task level, process level and self-regulation
level. There are a variety of formative assessment modes across the programme including: draft written
tasks, self-evaluation, reflective tasks, peer review and feedback. Reflective tasks and collaborative
learning can be formatively assessed by tutors and Directors through the learning platform.
Summative assessment methods are intended to test student achievement of the Intended Learning
Outcomes of each module, as specified in the module specifications and detailed in the module guides.
Summative assessment for all modules will be in the form of a portfolio of work-based tasks, work-
based enquiry and academic writing. Knowledge, thinking skills, practical skills, professional role skills,
and skills for life and work are all assessed through work-based tasks where the knowledge, thinking
skills and application are integrated in each task.
In accordance with Tes Institute’s policy all student submissions for summative assessments will be
submitted through Tes Learn and through Turnitin. Turnitin is an internet based text-matching service
that has been developed by a commercial company. It is used, under licence, by most UK universities,
including UEL. Work that is submitted to Turnitin generates a Turnitin originality report, showing which
parts of it have been reproduced from which sources.
Where Turnitin submission is required of work that will contribute to summative assessment and the
student fails to submit, s/he will be awarded a mark of 0 for the component in question. An originality
report should never be advanced as the sole reason for suspecting that a piece of work is plagiarised,
because the judgement as to whether work is plagiarised must always be an academic judgement.
We strongly suggest that you try to submit all coursework by the deadline set as meeting deadlines will
be expected in employment. However, in our regulations, UEL has permitted students to be able to
submit their coursework up to 24 hours after the deadline. The deadline is published in the iPGCE
calendar on the learning platform. Coursework which is submitted late, but within 24 hours of the
deadline, will be assessed but subjected to a fixed penalty of 5% of the total marks available (as
opposed to marks obtained). If you submit twice, once before the deadline and once during the 24-hour
late period, then the second submission will be marked and 5% deducted. This rule only applies to
coursework. It does not apply to examinations, presentations, performances, practical assessments or
viva voce examinations. If you miss these for a genuine reason, then you will need to apply for
extenuating circumstances, or accept that you will receive a zero mark. Further information is available
in the Assessment & Feedback Policy at:
https://www.uel.ac.uk/about/about-uel/governance/policies-regulations-corporate-
documents/assessment-and-feedback-policy
Where a student submits extenuation for a major element of work that contributes to a portfolio, the
student will submit the whole portfolio at the 2nd opportunity. Deadlines only for the final submission
will be provided – there will be no interim deadlines for elements of work in the portfolios.
Student policies
https://www.uel.ac.uk/about/about-uel/governance/policies-regulations-corporate-
documents/student-policies
See also Appendices, which provide full information on referencing and the avoidance of plagiarism.
All work will be assessed against the learning outcomes for each module. There will also be a set
of grade descriptors for each module that will be derived from the criteria below.
It is essential that you read the assessment details and requirements for each of the modules you
are studying. In particular, you should note the submission deadlines for any course work including
the submission arrangements.
The text shows advanced critical understanding of all key issues, concepts and
70%+ Distinction theories. There is clear evidence of the ability to analyse, synthesise, evaluate
and critique ideas with originality and to present a coherent argument.
The text shows advanced critical understanding of key issues, concepts and
60-69% Merit theories – although some key points may be missed or under-addressed. There
is evidence of the ability to analyse, synthesise, evaluate and critique ideas and
to present a coherent argument.
The text shows general understanding of issues, concepts and theories. The
50-59% Pass ability to analyse, synthesise, evaluate and critique ideas is evident but may be
uneven or limited. The ability to present an argument is evident but may be limited
or not sustained.
The text shows little or poor understanding of issues, concepts and theories. The
Below 50% Fail ability to analyse, synthesise, evaluate is superficial or lacking. Little or no
evidence of ability to present an argument.
The text shows the ability to discuss and critically evaluate the appropriateness of
70%+ Distinction a range of data gathering methods to answer clearly defined research questions
or a clearly articulated hypothesis. It also demonstrates the ability to plan and carry
out the research with appropriate consideration of the practical and ethical issues
involved. The ability to analyse, present and critically evaluate the outcomes of
the research shows sophistication, clarity and originality.
The text shows the ability to discuss and critically evaluate the appropriateness of
60-69% Merit a range of data gathering methods to answer clearly defined research questions
or a clearly articulated hypothesis. It also demonstrates the ability to plan and carry
out the research with appropriate consideration of the practical and ethical issues
involved. The ability to analyse, present, and critically evaluate the outcomes of
the research shows some sophistication, clarity and originality - although some
implications may be missed or under-discussed.
Formative feedback
The quality of the writing (in terms of syntax, cohesion, coherence, clarity,
70%+ Distinction organisation, punctuation and logicality), and the expression of ideas and
conformity to conventions of referencing are consistent with the quality required
for publication in an academic/ professional journal.
The quality of the writing, expression of ideas and conformity to conventions of
60-69% Merit referencing are good overall – but there may be some infelicities in academic
usage/style and minor inaccuracies in referencing.
The quality of the writing is generally coherent but there may be
50-59% Pass syntactic inaccuracies, organisational weaknesses, infelicities in academic
usage/style and inaccuracies in referencing.
The quality of the writing is poor overall and may be
Below 50% Fail syntactically erroneous, stylistically inappropriate and weak or lacking
in cohesion, coherence, organisation and logicality.
A pass mark (grade) is normally set at 50% (but aim higher than this of course!). You will see, from
the outline above that work awarded a mark higher than 70% is considered to be excellent.
Receiving a mark lower than 50% results is a referral which normally requires a resubmission of all or
part of the assignment, or completion of a different assignment. The relevant module leader will contact
you with precise instructions on how to proceed. You will be offered support on how to improve your
work and students who take advantage of this are usually successful at the second attempt. The mark
for the referred second attempt is capped at 50%.
You may be deferred in a module if you are unable to complete it in the given time due to illness, for
example, or some other extenuating circumstances (for which you will have had to officially apply). In
such a case, you will be given more time to complete and the submission will be open to the full range
of marks. All marks and decisions are made and recorded at the relevant Academic Assessment
Board.
As a student you will be taught how to write correctly referenced essays. UEL's standard Harvard
referencing system is from Cite Them Right. Cite them Right is the standard Harvard referencing style
at UEL for all Schools, however professional body requirements will take precedence for instance the
School of Psychology which uses the APA system.
For the purposes of University regulations, academic misconduct is defined as any type of cheating
in an assessment for the purposes of achieving personal gain. Please follow the link below to learn
more.
The University adheres to its responsibility to support and promote the highest standards of rigour and
integrity and embed a culture of honesty, transparency and care and respect for all participants and
subjects of research. The University is committed to ensuring that research is conducted with integrity
and good research practices are upheld. Please follow the link below to learn more.
The entitlement of disabled students has been met in the curriculum and assessment design, which
allows work to be completed in the student’s own time through an on-going portfolio. The regulation of
disability in terms of fitness to teach will be dependent on in-country statutes.
All Tes Institute students who are in school have access to a confidential telephone counselling service
for any support that may be required.
The number for students to call is: Freephone: 0800 030 5182 or outside the UK +44 161 836 9498.
The service is available 24/7.
Disability Statement
There is extensive support available, including Equipment/Assistive Technology and software - such
as digital recorders or text to speech software. All students have access to a Tes Institute confidential
helpline. Support can be accessed via e-mail, skype or telephone.
Tes Institute understands that the decision to disclose your disability or condition can be difficult. We
strongly encourage you to disclose at the earliest possible stage so that you can benefit from as much
support as possible. We keep your information and will only share relevant information with your
permission.
We have two great libraries at UEL – Docklands and Stratford – and a range of services
and resources that can help you make the most of your studies.
UEL resources
Participants will be provided with a UEL network ID and initial password, allowing them to access UEL
Direct, Moodle, email, and a range of software. Details of how to access these resources can be found
in the module handbook. All participants will have access to electronic texts through ATHENS and the
UEL journal database. All key texts are available as e-texts through the UEL library portal, or will be
included in a module specific digital library on the module area of the Virtual Learning Environment
(VLE).
Tes Institute provides students with continuous access through the pedagogical learning sessions to
high quality resources to enhance and enrich their learning experience. Students will be provided with
a log-in to the learning platform and learning space. The available resources include electronic books,
journals, articles, course specific web sites and documents, online newspapers and databases,
conference papers, book reviews and trade publications. Learning sessions typically contain reading
and research extracts with links to the resource.
You are enrolled on a course of study leading to the award of a degree of the University of East London
(UEL). As such, you are regarded as a student of the University of East London as well as Tes Institute
and both institutions work together to ensure the quality and standards of the course on which you are
registered.
The final responsibility for all quality assurance, validation and standards’ matters rests with UEL.
The University of East London has agreed, through Academic Board, procedures governing
extenuation for students concerning the assessment process.
To apply for extenuation, please complete the form via this link:
You will be notified of the outcome of the request within 10 working days of receipt .
Key Lin ks
• Academic Appeals
• Academic Integrity
• Academic Tutoring
• Accreditation of Experiential Learning
• Assessment and Feedback Policy
• Complaints procedure
• Counselling
• Disability support
• Engagement & Attendance Policy
• Extenuation Procedures
• IT Support
• Library Resources
• Manual of General Regulations
• Mentoring
• Office for Institutional Equity
• Referencing guidelines
• Student Engagement, Retention and Success
• Suitability Procedure
• Student Protection Plan
Students who wish to appeal against a decision of an Assessment/Progression Board may appeal in
accordance with the procedure for Appeals against Assessment Board decisions (Manual of General
Regulations: Part 7 Appeals Against Assessment Board Decisions).
Disagreement with the academic judgement of a Board of Examiners’ decision cannot, in itself
constitute a reason to Appeal. Academic judgement is a judgement that is made about a matter where
only the opinion of an academic expert will suffice. For example, a judgement about assessment or
degree classification or a judgement about a decision where a student is required to repeat or take
further assessment will usually be academic judgement, and a student cannot appeal simply because
they believe they ought to have received a higher grade or mark. For further information on the scope
of this procedure, please refer to Part 7 of the Manual of General Regulations.
Further information about the UEL appeals process, including copies of the formal Notification of Appeal
Form, is available to view at
https://www.uel.ac.uk/Discover/Governance/Policies-Regulations-Corporate-
documents/Student-Policies/Student-Appeals
To help you decide whether your query would be an Appeal or Complaint, please refer to
https://bit.ly/3tWo2ky
If you would like to lodge a formal appeal or have any queries, please email the Institutional Compliance
Office at [email protected]
If you feel that you have not received the standard of service which it would be reasonable to expect,
you may be entitled to lodge a complaint. Complaints should be used for serious matters, and not for
minor things such as occasional lapses of good manners or disputes of a private nature between staff
and students
Separate procedures exist for the following, which therefore cannot form the substance of a complaint:
Students wishing to submit a complaint must, in the first instance, follow the complaints policy of which
aligns to the Office of the Independent Adjudicator’s good practice framework
(https://www.oiahe.org.uk/media/96361/oia-good-practice-framework.pdf ). The Tes Institute
complaints policy is available at: [insert link to collaborative partner complaints policy]
Tes Institute will administer all stages of its complaints policy and, upon exhaustion of this policy, will
issue a formal letter to the complainant notifying them that its complaints policy has been exhausted. If
the complainant is still not satisfied with the outcome they will be entitled to request that the University
of East London undertake a review of their complaint.
The University of East London will conduct a review of the complaint in accordance with Stage 3 of its
own Complaints Procedure. The University of East London Complaints Procedure is available at:
https://bit.ly/3NEcvyl
The University of East London will administer the Stage 3 review in accordance with its Complaints
Procedure and, upon completion of the review, will issue a Completion of Procedures Letter. If the
complainant is still not satisfied with the outcome they will be entitled to make a complaint to the Office
of the Independent Adjudicator.
Complainants are strongly advised to make every reasonable effort to resolve their complaint informally
through meeting with the member of Tes Institute staff most directly concerned with the matter, such as
the Course or Module Leader, before submitting a formal complaint.
Complaints must normally be lodged within the set time limits outlined in the relevant complaints policy.
This ensures that the people involved still remember the case, and the facts can be established.
If you would like to request that the University of East London undertake a review, following the
exhaustion of the Tes Institute complaints policy, please email the Complaints and Appeals Office at
[email protected]