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Unit 1 Case Study

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15 views2 pages

Unit 1 Case Study

Uploaded by

Robin
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Dr. D. Y.

Patil Vidyapeeth, Pune


(Deemed to be University)
(Re-accredited by NAAC with a CGPA of 3.62 on a four point scale at A Grade)
(An ISO 9001: 2015 Certified University)
Centre for Online Learning

Case study

Satish was a Sales Manager for Industrial Products Company in City branch. A week ago, he
was promoted and shifted to Head Office as Deputy Manager - Product Management for a
division of products which he was not very familiar with. Three days ago, the company VP - Mr.
George, convened a meeting of all Product Managers. Satish's new boss (Product Manager
Ketan) was not able to attend due to some other preoccupation. Hence, the Marketing
Director, Preet - asked Satish to attend the meeting as this would give him an exposure into his
new role. At the beginning of the meeting, Preet introduced Satish very briefly to the VP. The
meeting started with an address from the VP and soon it got into a series of questions from
him to every Product Manager. George, of course, was thorough with every single product of
the company and he was known to be pushy and a blunt veteran in the field. Most of the
Product Managers were very clear of George's ways of working and had thoroughly prepared
for the meeting and were giving to the point answers. George then started with Satish. Satish
being new to the product, was quite confused and fared miserably. Preet immediately
understood that George had possibly failed to remember that Satish was new to the job. He
thought of interrupting George's questioning and giving a discrete reminder that Satish was
new. But by that time, George who was pretty upset with the lack of preparation by Satish
made a public statement "Gentlemen, you are witnessing here an example of sloppy work and
this can't be excused". Now Preet was in two minds - should he interrupt George and tell him
that Satish is new in that position OR should he wait till the end of the meeting and tell George
privately. Preet chose the second option. Satish was visibly angry at the treatment meted out
by George, but he also chose to keep mum. George quickly closed the meeting saying that he
found in general, lack of planning in the department and asked Preet to stay back in the room
for further discussions. Before Preet could give any explanation on Satish, George asked him
"Tell me openly, Preet, was I too rough with that boy?" Preet said "Yes, you were. In fact, I was
about to remind you that Satish is new to the job". George explained that the fact that Satish
Dr. D. Y. Patil Vidyapeeth, Pune
(Deemed to be University)
(Re-accredited by NAAC with a CGPA of 3.62 on a four point scale at A Grade)
(An ISO 9001: 2015 Certified University)
Centre for Online Learning

was new to the job didn't quite register with him during the meeting. George admitted that he
had made a mistake and asked his secretary to get Satish report to the room immediately. A
perplexed and uneasy Satish reported to George's room after few minutes. George looking
Satish straight into his eyes said "I have done something which I should have never even
thought of and I want to apologize to you. It is my mistake that I did not recollect that you
were new to the job when I was questioning you". Satish was left speechless. George
continued "I would like to state few things clearly to you. Your job is to make sure that people
like me and your bosses do not make stupid decisions. We have good confidence in your
abilities and that is why we have brought you to the Head Office. For everybody, time is
required for learning. I will expect you to know all the nuances of your product in three
months’ time. Until then you have my complete confidence". George closed the conversation
with a big reassuring handshake with Satish.

Discussion questions:

 Was it at all necessary for George to apologies to such a junior employee like Satish?
 If you were in Satish's place, how would you respond to George's apology?
 Was George correct in saying that Satish is there to correct the "stupid mistake" of his
boss and George?
 Did Preet make a mistake by not intervening during the meeting and correct George's
misconception about Satish?
 As an HR man, how would you define the character of George - bullying but later
regretting? Does his attitude needs to be corrected?

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