Software Update For Infotainment Issues: Applied Vehicles

Classification: Reference: Date:
AN23-006A ITB23-010A April 4, 2023
SOFTWARE UPDATE FOR INFOTAINMENT ISSUES

This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Please discard previous versions of this bulletin.
APPLIED VEHICLES: 2016-2023 Q50 (V37)

2017-2022 Q60 (CV37)
2018-2019 Q70 (Y51)
2017-2019 QX30 (H15)
2019-2023 QX50 (J55)
2022-2023 QX55 (FJ55)
2015-2020 QX60 (L50)
2022-2023 QX60 (L51)
2015-2023 QX80 (Z62)
SERVICE INFORMATION
When diagnosing an infotainment issue or after replacement of the AV Control Unit, it is
necessary to verify the current software version of the AV Control Unit to determine if a
software version update is required.
Use the vehicle tables in this bulletin to determine the current software version, if the AV
Control Unit requires a software version update, and which procedure to use to update the
AV Control Unit.
The software updates in this bulletin are to address stability improvements and “bug” fixes.
IMPORTANT: If the client is experiencing a software related concern, refer to

ITB21-011 to verify if the client concern is a hardware or software related issue. If the
concern is a software related issue, review the information in this bulletin to update the AV
Control Unit as needed.
Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Infiniti retailer to determine if this applies to your vehicle.
1/31
REQUIRED SPECIAL TOOL
 One of special tool USB drive J-52727-1 (new tool number NI-52727-1) has been
previously shipped to each retailer (Figure 1).
 Do not use any other USB drive to perform the procedure in this bulletin.
 Additional USB drives may be purchased from Tech•Mate:

www.techmatetools.com or 1-833-397-3493.
HINT:
o The update-software only needs to be downloaded once and can then be
used continuously on multiple APPLIED VEHICLES.
o The update-software must be the only file on the USB drive.
Figure 1
2/31 ITB23-010A
HOW TO READ THE VEHICLE TABLES
Model Name
Model Code
Model Year Vehicle identification section
Grade
Notes
Refer to Service Comm to check if the campaign applies to
Applicable Campaign
your VIN. Perform applicable campaign before proceeding.
Software Version Check Refer to the procedure listed in this section to check for the
Procedure current AV Control Unit software version.
AV Control Unit Software Refer to the procedure listed in this section to install the new
Install Procedure AV Control Unit software version, if applicable.
Oldest
Software version history is listed from oldest to newest
version.
Software HINT: Software version numbers may not always increase
History with a newer version. In some cases, the newer software
version may have a lower numerical number from the
previous version.
This is the latest software version. If more than one version is
Latest Software Version listed, all versions are equivalent. Do not update the AV
Control Unit if the current version number is listed in this box
Infotainment Update-
This is the update-software package needed from ASIST.
Software
This shows if the update is performed via USB or OTA (Over-
Update Method
The-Air).
Claims Information Refer to this Claims Information section for the correct labor
Identifier operation for the vehicle.
Last Updated Date of when each column was last updated.
3/31 ITB23-010A
2016-2019 Q50 (V37)
Model Name Q50

Model Code V37
Model Year 2016 2017 2018 2019
Grade All All All All
Notes
Applicable Campaign ITB19-033 ITB19-033
Software Version Check
Procedure
AV Control Unit Software
Install Procedure
Oldest
Software
No Software Updates
History Refer to ITB18-040 Refer to ITB18-040 Refer to ITB18-040
Available
Latest Software Version

Software
Update Method
Claims Information Identifier
Last Updated 3/8/23 3/8/23 3/8/23 3/8/23
HINT: Technician notes should include claims information identifier. Example: “Performed **CL1**”
4/31 ITB23-010A
2020-2023 Q50 (V37)
Model Name Q50

Model Code V37
Model Year 2020 2021 2022 2023
Notes
Applicable Campaign
SW Check 1 SW Check 1 SW Check 1 SW Check 1
Procedure
Install 1 Install 1 Install 1 Install 1
Install Procedure
Oldest 2913 2950 2993 4823
2916 2959 4710 3192
2922 2992 4803
2950 2993 4823
2959 4710 3192
Software
2992 4803
History
2993 4823
4710 3192
4803
4823
3192
Latest Software Version 5548 5548 5548 5548
PIVI21_5548 PIVI21_5548 PIVI21_5548 PIVI21_5548
Software
Update Method USB USB USB USB
Claims Information Identifier CL2 CL2 CL2 CL2
Last Updated 4/4/23 4/4/23 4/4/23 4/4/23
5/31 ITB23-010A
2017-2022 Q60 (CV37)
Model Name Q60

Model Code CV37
Model Year 2017 2018 2019 2020 2021 2022
Grade All All All All All All
Notes
SW Check 1 SW Check 1 SW Check 1
Procedure
Install 1 Install 1 Install 1
Install Procedure
Oldest 2913 2950 2993
2916 2959 4710
2922 2992 4803
2950 2993 4823
2959 4710 3192
Software No Software
Refer to Refer to 2992 4803
History Updates
ITB18-040 ITB18-040 2993 4823
Available
4710 3192
4803
4823
3192
Latest Software Version 5548 5548 5548
PIVI21_5548 PIVI21_5548 PIVI21_5548
Software
Update Method USB USB USB
Claims Information Identifier CL2 CL2 CL2
Last Updated 3/8/23 3/8/23 3/8/23 4/4/23 4/4/23 4/4/23
6/31 ITB23-010A
2018-2019 Q70 (Y51)
Model Name Q70

Model Code Y51
Model Year 2018 2019
Grade All All
Notes
Applicable Campaign ITB19-033
Procedure
Install Procedure
Oldest
Software
No Software Updates
History Refer to ITB18-040
Available

Software
Update Method
Last Updated 3/8/23 3/8/23
7/31 ITB23-010A
2017-2019 QX30 (H15)
Model Name QX30

Model Code H15
Model Year 2017 2018 2019
Grade All All All
Notes
Procedure
Install Procedure
Oldest
Software No Software Updates

Refer to ITB18-040 Refer to ITB18-040
History Available

Infotainment Update-Software
Update Method
Last Updated 3/8/23 3/8/23 3/8/23
8/31 ITB23-010A
2019-2023 QX50 (J55)
Model Name QX50

Model Code J55
Model Year 2019 2020 2021 2022 2023
Grade All All All All All
Notes
Applicable Campaign ITB19-033
SW Check 1 SW Check 1 SW Check 1 SW Check 1
Procedure
Install 1 Install 1 Install 1 Install 1
Install Procedure
Oldest 2922 2950 2993 4823
2950 2959 4710 3192
2959 2992 4803
Software
2992 4710 4821
4710 4823 4823
4823 3192 3192
3192
Latest Software Version 5548 5548 5548 5548
PIVI21_5548 PIVI21_5548 PIVI21_5548 PIVI21_5548
Software
Update Method USB USB USB USB
Claims Information Identifier CL2 CL2 CL2 CL2
Last Updated 3/8/23 4/4/23 4/4/23 4/4/23 4/4/23
9/31 ITB23-010A
2022-2023 QX55 (FJ55)
Model Name QX55

Model Code FJ55
Grade All All
Notes
Applicable Campaign
SW Check 1 SW Check 1
Procedure
Install 1 Install 1
Install Procedure
Oldest 2992 4823
2993 3192
4710
Software
4803
History
4823
3192
Latest Software Version 5548 5548

Infotainment Update-Software PIVI21_5548 PIVI21_5548
Update Method USB USB
Claims Information Identifier CL2 CL2
10/31 ITB23-010A
2015-2020 QX60 (L50)
Model Name QX60

Model Code L50
Model Year 2015-2016 2017 2018 2019 2020
Grade All All All All All
Notes
Procedure
Install Procedure
Oldest
Software
No Software No Software No Software
History Refer to ITB18-040 Refer to ITB18-040
Updates Available Updates Available Updates Available

Software
Update Method
Last Updated 3/8/23 3/8/23 3/8/23 3/8/23 3/8/23
11/31 ITB23-010A
2022-2023 QX60 (L51)
Model Name QX60

Model Code L51
Grade All All
Notes
Applicable Campaign
SW Check 2 SW Check 2
Procedure
Install 2 Install 2
Install Procedure
Oldest 283C3 1420B 283C3 1420B
283C3 1480B 283C3 1480B
283C3 1570B & 1580B 283C3 1570B & 1580B
Software
History
Latest Software Version 283C3 1890B 283C3 1890B

Infotainment Update-Software PIVI31_1890 PIVI31_1890
Update Method USB & OTA USB & OTA
Claims Information Identifier CL1 CL1
IMPORTANT for 2022 and 2023 ONLY: The current AV Control Unit software version must be 283C3 1570B or 283C3 1580B before the
AV Control Unit can be updated to 283C3 1890B. If the current AV Control Unit software version is not 283C3 1570B or 283C3 1580B,
the AV Control Unit must be updated to 283C3 1570B (PVI_1570) first, and then updated to 283C3 1890B.
12/31 ITB23-010A
2015-2020 QX80 (Z62)
Model Name QX80

Model Code Z62
Model Year 2015-2017 2018 2019 2020
Notes
SW Check 1
Procedure
Install 1
Install Procedure
Oldest 2922
2950
2959
Software
No Software Updates No Software Updates 2992
Available Available 4823
3192
Latest Software Version 5548

PIVI21_5548
Software
Update Method USB
Claims Information Identifier CL2
Last Updated 3/8/23 3/8/23 3/8/23 4/4/23
13/31 ITB23-010A
2021-2023 QX80 (Z62)
Model Name QX80

Model Code Z62
Model Year 2021 2022 2023
Grade All All All
Notes
Applicable Campaign
SW Check 1 SW Check 2 SW Check 2
Procedure
Install 1 Install 2 Install 2
Install Procedure
Oldest 2922 283C3 1310B 283C3 1510B
2950 283C3 1480B
2959 283C3 1570B & 1580B
Software
2992
History
4823
3192
Latest Software Version 5548 283C3 1890B 283C3 1890B

PIVI21_5548 PIVI31_1890 PIVI31_1890
Software
Update Method USB USB & OTA USB & OTA
Claims Information Identifier CL2 CL1 CL1
Last Updated 4/4/23 3/8/23 3/8/23
IMPORTANT for 2022 ONLY: The current AV Control Unit software version must be 283C3 1570B or 283C3 1580B before the AV
Control Unit can be updated to 283C3 1890B. If the current AV Control Unit software version is not 283C3 1570B or 283C3 1580B, the
AV Control Unit must be updated to 283C3 1570B (PVI_1570) first, and then updated to 283C3 1890B.
14/31 ITB23-010A
SOFTWARE VERSION CHECK
SW Check 1
1. Press and hold the AUDIO button

while, at the same time, rotating the
volume knob left-right-left.
Figure 2
2. Select Confirmation/Adjustment.
Figure 3
3. Select Version Information.
Figure 4
15/31 ITB23-010A
SW Check 1 (continued)
4. Confirm the Software Version.
 If the Software Version

(characters 6-9, as shown in
Figure 5) is not the latest software
version listed in the vehicle table,
select the back icon and continue
to step 5.
 If the Software Version is the
latest software version listed in the
vehicle table, an update is not
available. Select the back icon and Figure 5
skip to CLAIMS INFORMATION
on the last page.
5. Download the infotainment update-software from ASIST to the special tool USB drive.
IMPORTANT:
o Refer to steps 40 - 48 on pages 28 - 30 for instructions on how to download
the infotainment update-software from ASIST.
o For step 43 on page 29, refer to the vehicle table to determine the correct
infotainment update-software for your vehicle.
o When steps 40 - 48 on pages 28 - 30 have been completed, refer to the
vehicle table to determine the correct AV CONTROL UNIT SOFTWARE
Install Procedure to perform.
16/31 ITB23-010A
SW Check 2
6. Starting from the HOME screen

(Figure 6), select Info.
Figure 6
7. Select System Information.
Figure 7
8. Select Version Information.
Figure 8
17/31 ITB23-010A
SW Check 2 (continued)
9. Confirm the Software Version.

 If the Software Version is not the
vehicle table, select the back icon
and continue to step 10.
 If the Software Version is the
vehicle table, an update is not
available. Select the back icon and
skip to CLAIMS INFORMATION on
the last page. Figure 9
10. Download the infotainment update-software from ASIST to the special tool USB drive.
IMPORTANT:
o Refer to steps 40 - 48 on pages 28 - 30 for instructions on how to download
the infotainment update-software from ASIST.
o For step 43 on page 29, refer to the vehicle table to determine the correct
infotainment update-software for your vehicle.
o When steps 40 - 48 on pages 28 - 30 have been completed, refer to the
vehicle table to determine the correct AV CONTROL UNIT SOFTWARE
Install Procedure to perform.
18/31 ITB23-010A
AV CONTROL UNIT SOFTWARE INSTALL
Install 1
11. Set the parking brake.
12. Start the engine, and then wait 60 seconds for the system to load.
HINT: The engine needs to idle for the duration of the update to retain battery charge.
13. Record the client’s current clock settings.
a. From the MENU screen, select

Settings.
Figure 10
b. Select Clock.
Figure 11
19/31 ITB23-010A
Install 1 (continued)
c. Record all the clock settings.

o For vehicles without navigation:
 On-Screen Clock
 ON/OFF
 Clock Format
 12H/24H
 Date Format
 Select Date Format to
view and record settings. Figure 12
 Set Clock Manually
 Select Set Clock
Manually to view and
record settings.
o For vehicles with navigation:

 On-Screen Clock (not
shown)
 ON/OFF
 Clock Mode (not shown)
 Auto/Manual/Time Zone
 Clock Format (not shown)
 12H/24H
 Date Format Figure 13
 Select Date Format to
view and record settings.
 Offset (hour)
 Offset (min.)
 Daylight Savings Time
 ON/OFF
 Time Zone
 Select Time Zone to
view and record settings.
 Set Clock Manually
 Select Set Clock
Manually to view and
record settings.
20/31 ITB23-010A
14. Insert the USB drive with the infotainment update-software into the vehicle’s USB
media port (Figure 14).
 Do not remove the USB drive during the update to the vehicle until instructed to.
Do not insert the USB drive into a charging port. If used, the update-software and/or
USB drive may become damaged. Only insert the USB drive in a USB media port.
HINT: Charging ports are marked in the vehicle with a “lightning bolt” symbol.
USB media
port symbol
DO NOT USE
USB ports with a
“lightning bolt”
Figure 14 Figure 15
15. Wait for the update to complete.

 Follow the on-screen instructions
while waiting.
HINT: The update lasts 15-25
minutes.
Figure 16
21/31 ITB23-010A
16. Once the update is complete

(Figure 17), remove the USB drive; the
system will reboot (restart).
HINT: The system will not reboot until
the USB drive is removed.
Figure 17
Steps 17 - 24 must be completed. If they are not completed, the update may become
corrupted.
17. Allow the reboot to complete

(approximately 30 seconds).
 The Infiniti logo will be displayed
during the reboot.
Figure 18
18. Turn the ignition OFF.
The steps below will fully reboot the infotainment system twice.
19. Open and close the driver (LH) door, and then ensure that all doors are closed.
20. Wait 5 minutes.
Ensure that all doors remain closed during the 5-minute wait period. If a door is
opened during the 5-minute wait period, the update may not complete and the AV
Control Unit may become inoperable.
HINT: The engine does not need to be running for the next steps.
21. Turn the ignition ON (engine OFF) and wait for the Infiniti logo to appear (Figure 18).
 If the Infiniti logo does not appear (this might take up to 30 seconds), start over
from step 18.
22/31 ITB23-010A
22. After the Infiniti logo appears, wait

about 1 minute.
 The MENU (Home) screen in
Figure 19 will be displayed.
23. Turn the ignition OFF.
Figure 19
24. Repeat steps 19 - 23 on pages 22 and 23 one more time (for a total of 2 times) to
complete the update.
25. Move the vehicle outside to a place where a GPS signal is available and keep the
engine running for 5 minutes.
26. Verify if the on-screen clock in the upper display is shown.

 If the clock is shown in the upper display, continue to step 27.
 If the clock is NOT shown in the upper display, return to step 25.
27. Restore the client’s clock settings that were recorded during step 13 on page 19.
23/31 ITB23-010A
Install 2
28. Set the parking brake.
29. Start the engine, and then wait 60 seconds for the system to load.
HINT: The engine needs to idle for the duration of the update to retain battery charge.
30. Insert the USB drive with the infotainment update-software into the vehicle’s USB
media port (Figure 20).
 Do not remove the USB drive during the update to the vehicle until instructed to.
Do not insert the USB drive into a charging port. If used, the update-software and/or
USB drive may become damaged. Only insert the USB drive in a USB media port.
HINT: Charging ports are marked in the vehicle with a “lightning bolt” symbol.
USB media
port symbol
DO NOT USE
USB ports with a
“lightning bolt”
Figure 20 Figure 21
31. Wait for the update to complete.

 Follow the on-screen instructions
while waiting.
HINT: The update lasts 20-30 minutes.
Figure 22
24/31 ITB23-010A
32. Once the update is complete (Figure 23), remove the USB drive; the system will
reboot (restart).
HINT: The system will not reboot until the USB drive is removed.
Figure 23
Steps 33 - 38 must be completed to reinitialize the AV Control Unit. If they are not
completed, the update may become corrupt.
33. Press and hold the MENU button on the IT Commander (Figure 24) and turn the AV
Control Unit volume knob (Figure 25) left-right-left at the same time.
Figure 24 Figure 25
25/31 ITB23-010A
34. Select Confirmation/Adjustment.
Figure 26
35. Select Initialize Settings.
Figure 27
36. Select User Data Initialization.
Figure 28
26/31 ITB23-010A
37. Select Yes.
Figure 29
38. Select Yes.
Figure 30
39. Instruct the client to go into their Bluetooth phone settings and perform the actions
below.
a. Delete/erase the vehicle from the phone’s Bluetooth menu.
b. Re-pair the phone.
IMPORTANT: If step 39 is not completed, the phone may not connect with the
vehicle while attempting to pair the phone to the vehicle.
27/31 ITB23-010A
Download Update-Software from ASIST
IMPORTANT: Before starting, make sure:

 The CONSULT PC is connected to the internet.
 ASIST has been synchronized (updated) to the current date.
40. Insert the special tool USB drive into the CONSULT PC.
HINT:
o The special tool USB drive is the only USB drive approved for use with this
procedure.
o The update-software must be the only file on the USB drive.
o The update-software is estimated to take 10-15 minutes to download to the
USB drive.
o The update-software only needs to be downloaded once and can then be used
continuously on multiple Applied Vehicles.
41. Open ASIST.
42. Select Specialty Tools, and then select Infotainment Software Updates.
Specialty Tools
Infotainment Software Updates
Figure 31
28/31 ITB23-010A
43. Select the check box next to the infotainment update-software (Figure 32).
 Refer to the appropriate vehicle table to determine the correct infotainment
update-software for your vehicle.
44. Use the drop-down menu and select the location of the USB drive that was inserted in
step 40 on page 28.
Version:
Check
box
D:\ XXXXX
Infotainment
update-software
USB drive Drop-down
location menu
Figure 32
45. Select Download, and then wait for the download to complete.
HINT: The update-software is estimated to take 10-15 minutes to download to the
USB drive.
46. Select OK when the message in Figure 33 is displayed.
Figure 33
29/31 ITB23-010A
47. Once the transfer is complete, safely remove the USB drive from the CONSULT PC.
a. From the PC toolbar, select the Safely Remove Hardware icon.

o The icon is on the toolbar, or can be found after selecting the arrow.
b. Select the USB drive to be removed, and then remove the USB drive from the
CONSULT PC.
Follow the steps to safely remove the USB drive. If not followed, the USB drive
may corrupt the infotainment update-software.
o If you are not familiar with the process of safe USB drive removal, ask for
assistance at your retailer.
Safely Remove
Hardware icon
USB Drive (E:)
Arrow on toolbar
Figure 34
48. Close all ASIST Infotainment Software Update screens.
The Download Update-Software from ASIST procedure is complete, refer to the vehicle
table to determine the correct AV Control Unit Software Install procedure to perform.
30/31 ITB23-010A
CLAIMS INFORMATION
Submit a Primary Part (PO) type line claim using the following claims coding:
CLAIM
DESCRIPTION OP CODE SYM DIA FRT
IDENTIFIER
CL1 Perform Software Check and Update RX9JAA 0.3
ZE 32
CL2 the AV Control Unit RXD3AA 0.5
HINT: Refer to appropriate model for the Claims Information Identifier Code
AMENDMENT HISTORY
PUBLISHED DATE REFERENCE DESCRIPTION

March 8, 2023 ITB23-010 Original bulletin published
Vehicle tables on pages 5, 6, 9, 10, 13, and 14
April 4, 2023 ITB23-010A updated, Install 1 procedure revised. CLAIMS
INFORMATION updated
31/31 ITB23-010A

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Classification: Reference: Date:

AN23-006A ITB23-010A April 4, 2023

SOFTWARE UPDATE FOR INFOTAINMENT ISSUES

APPLIED VEHICLES: 2016-2023 Q50 (V37)

IMPORTANT: If the client is experiencing a software related concern, refer to

 Additional USB drives may be purchased from Tech•Mate:

Model Name Q50

Latest Software Version

Model Name Q50

Model Name Q60

Model Name Q70

Latest Software Version

Model Name QX30

Software No Software Updates

Latest Software Version

Model Name QX50

Model Name QX55

Latest Software Version 5548 5548

Model Name QX60

Latest Software Version

Model Name QX60

Latest Software Version 283C3 1890B 283C3 1890B

Model Name QX80

Latest Software Version 5548

Model Name QX80

Latest Software Version 5548 283C3 1890B 283C3 1890B

1. Press and hold the AUDIO button

3. Select Version Information.

4. Confirm the Software Version.

 If the Software Version

6. Starting from the HOME screen

7. Select System Information.

8. Select Version Information.

9. Confirm the Software Version.

13. Record the client’s current clock settings.

a. From the MENU screen, select

c. Record all the clock settings.

o For vehicles with navigation:

15. Wait for the update to complete.

16. Once the update is complete

17. Allow the reboot to complete

18. Turn the ignition OFF.

20. Wait 5 minutes.

22. After the Infiniti logo appears, wait

23. Turn the ignition OFF.

26. Verify if the on-screen clock in the upper display is shown.

31. Wait for the update to complete.

34. Select Confirmation/Adjustment.

35. Select Initialize Settings.

36. Select User Data Initialization.

37. Select Yes.

38. Select Yes.

IMPORTANT: Before starting, make sure:

41. Open ASIST.

Infotainment Software Updates

46. Select OK when the message in Figure 33 is displayed.

a. From the PC toolbar, select the Safely Remove Hardware icon.

USB Drive (E:)

48. Close all ASIST Infotainment Software Update screens.