Classification: Reference: Date:

EL19-059 ITB19-042 November 26, 2019

INFINITI; AV CONTROL UNIT REPLACEMENT PROCESS

APPLIED VEHICLES: 2020 Q50 (V37)
2020 Q60 (V37)
2020 QX50 (J55)
2020 QX80 (Z62)

IF YOU CONFIRM

The AV control unit needs to be replaced on an APPLIED VEHICLE.

ACTION

1. Read and save the VIN

2. Read and save the configuration
3. Replace the AV control unit
4. Reprogram the AV control unit
5. Configure the AV control unit
6. Write the VIN to the AV control unit

IMPORTANT: Procedures 4-6 above must be performed in the order shown below.

ORDER OF COMPLETION

REPROGRAM CONFIGURE WRITE VIN

AV control unit AV control unit to AV control unit

IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you will be performing.
You MUST closely follow the entire SERVICE PROCEDURE as it contains information that is essential to
successfully completing this repair.
Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained
individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that
a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti retailer to determine if this
applies to your vehicle.

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SERVICE PROCEDURE

Perform the following before starting the reprogramming procedure to prevent damage to the control unit:
 Connect the AC Adapter to the CONSULT PC.
 Connect the CONSULT PC to the internet (Wi-Fi or cable).
 Ensure ASIST on the CONSULT PC has been synchronized (updated) to the current date and all C-III
plus software updates (if any) have been installed.
 Turn OFF all external Bluetooth® devices (e.g., cell phones, printers, etc.) within range of the
CONSULT PC and the VI. If Bluetooth® signal waves are within range of the CONSULT PC during
reprogramming, the reprogramming may be interrupted.
 Turn OFF all vehicle electrical loads.
 Connect a battery maintainer or smart charger, set to reflash mode or a similar setting, to ensure the
battery voltage stays between 12.0 V and 15.5 V.

READ AND SAVE THE VIN

NOTE: If the VIN data cannot be saved, proceed to step 19 on page 9. You will be instructed to manually enter
the VIN later in the procedure.

1. Select Diagnosis (One System).

Figure 1

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2. Select MULTI AV.

Figure 2

3. Select Work support.

4. Select SAVE VIN DATA.

5. Select Start.

Figure 3

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6. Select Start.

Figure 4

7. Wait for the Current status to show Completed, and then select End.

Figure 5

8. Select Home.

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READ AND SAVE THE CONFIGURATION

9. Select Re/programming, Configuration.

Figure 6

NOTE: C-III plus screens for steps 10-13 are not shown.

10. Read the on-screen Precaution and select Confirmed Instructions at the bottom of the screen.

11. Select Next.

12. Confirm the vehicle details are correct for the vehicle you are working on, and then select Confirm.

13. Confirm the correct VIN, and then select Confirm.

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14. Select MULTI AV.

Figure 7

15. Select Before ECU Replacement.

Figure 8

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16. Write down all Setting Values.

HINT: Use arrows to view all Setting Value screens.

Figure 9

17. Select Save.

Figure 10

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18. Select End.

XXXXXXXXXX XXXXXX

XXXXXXXXX

Figure 11

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REPLACE THE AV CONTROL UNIT

19. Replace the AV control unit.

 Refer to the ESM, section DRIVER INFORMATION & MULTIMEDIA > AUDIO, VISUAL &
NAVIGATION SYSTEM > INFINITI INTOUCH > REMOVAL AND INSTALLATION > AV
CONTROL UNIT.

REPROGRAM THE AV CONTROL UNIT

20. Select Re/Programming, Configuration.

Figure 12

NOTE: C-III plus screens for steps 21-25 are not shown.

21. Select Confirmed instructions.

22. Select Next.

23. Select Confirm.

24. Confirm the correct VIN is populated.

25. Select Confirm.

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26. Select Other Operation.

NOTE: If the VIN could not be read/saved, proceed to step 27.

XXXXXXXXXXXXX

XXXXXXXXXX XXXXXX

Figure 13

27. Select MULTI AV.

Figure 14

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28. Select After ECU Replacement from the Programming (Blank ECU) menu.

Figure 15

29. Select Next.

Figure 16

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30. Select Manual selection.

Figure 17

31. Use the arrows to scroll to the next page, and then select Next.

Figure 18

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32. Review Table A, below, and find the applicable ROM Data ID for the vehicle you are working on.

Table A
Model System ROM Data ID
BOSE 283C2 6HL5C
2020 Q50
NON-BOSE 283C2 6HL5D
BOSE 283C2 5CR0B
2020 Q60
NON-BOSE 283C2 5CR0A
BOSE 283C2 5NY1A
2020 QX50
NON-BOSE 283C2 5NY0A
BOSE 283C2 6JF0B
2020 QX80
NON-BOSE 283C2 6JF0A

33. Use the arrows to scroll to locate and select the applicable ROM Data ID.

34. Select Next.

Figure 19

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35. Confirm the information matches the vehicle you are working on, and then select Next.

XXXXXXXXXX

XXXXXXXXXX

XXXXXXXXXX XXXXXX

Figure 20

36. Follow the on-screen instructions, and then select Next.

Figure 21

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37. Confirm the battery voltage is within acceptable limits, and then select Start.

Figure 22

38. Select your user group from the drop down menu.

39. Select OK.

Figure 23

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40. Enter your username and password, and then select Submit.

Figure 24

41. Wait for the data transfer to complete (Figure 26) and then select Next.

Figure 25 Figure 26

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42. Follow the on-screen instructions, and then select Next.

Figure 27

43. Erase all DTCs.

 Follow the on-screen instructions to erase the DTCs by turning the ignition OFF and then ON, and
then wait for the erase to complete.

44. Confirm the before and after part numbers are different, and then select Next.

XXXXXXXXXX

XXXXXXXXXX

XXXXXXXXXX XXXXXX

Figure 28

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WRITE THE CONFIGURATION FROM SAVED DATA (From Read/Save)

45. Select Re/programming, Configuration.

Figure 29

46. Read the on-screen Precaution and select Confirmed instruction on the lower left side of the screen.

47. Select Next.

Figure 30

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48. Confirm the correct vehicle information is populated, and then select Confirm.

XXXXXXXXXX XXXXXX

Figure 31

49. Confirm the correct Saved Data Detail, and then select Confirm.

XXXXXXXX

XXXXXXXXXX XXXXXX

Figure 32

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50. Use the arrows to confirm all Setting Values, and then select OK.

Figure 33

51. Wait for the data transfer to complete, and then select End.

Figure 34

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WRITE CONFIGURATION MANUALLY (Manual Selection)

52. Select Re/programming, Configuration.

Figure 35

NOTE: C-III plus screens for steps 53-55 are not shown.

53. Confirm the on-screen instructions, and then select Next.

54. Confirm the vehicle details, and then select Confirm.

55. Confirm the correct VIN is populated, and then select Confirm.

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56. Select MULTI AV.

Figure 36

57. Select After ECU Replacement under the VEHICLE CONFIGURATION section.

Figure 37

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58. Select Manual selection.

Figure 38

59. Use the drop down menu to select the values that were written down in step 16 on page 7.

HINT:
 Use the arrows to scroll to any additional pages.
 The selections shown may not reflect the features of your vehicle.

60. Select Next.

Figure 39 Figure 40

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61. Confirm the correct setting values, and then select OK.

HINT: Use the arrows to scroll to any additional pages.

Figure 41 Figure 42

62. Select End after the configuration has been successfully written.

Figure 43

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WRITE THE VIN FROM SAVED DATA (From Read/Save)

HINT:
 If the VIN data was saved using steps 1 - 7, continue to step 63.
 If the VIN data was NOT saved using steps 1 - 7, skip to step 69 on page 27.

63. Select Diagnosis (One System).

Figure 44

64. Select MULTI AV.

Figure 45

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65. Select the Work support tab.

66. Select WRITE VIN (SAVED DATA).

67. Select Start.

Figure 46

68. Confirm the correct VIN is displayed, and then select Start.

XXXXXXXXXX XXXXXX

Figure 47

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WRITE THE VIN MANUALLY (Manual Input)

69. Select Diagnosis (One System).

Figure 48

70. Select MULTI AV.

Figure 49

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71. Select the Work support tab.

72. Select WRITE VIN (MANUAL INPUT).

73. Select Start.

Figure 50

74. Manually type the VIN into the fields shown below.

HINT: The VIN must be entered two times.

75. Select Start.

XXXXXXXXXX XXXXXX

XXXXXXXXXX XXXXXX

Figure 51

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76. Follow the on-screen instructions to verify the VIN was written successfully.

 The VIN should now populate in the field shown below.

Figure 52

77. Select End.

XXXXXXXXXX XXXXXX

Figure 53

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CLAIMS INFORMATION
Submit a Primary Part (PP) type line claim using the following claims coding:
DESCRIPTION PFP OP CODE SYM DIA FRT
Replace AV Control Unit – Q50 Auto 1.9
Replace AV Control Unit – Q60 Auto 1.9
RX8SAA
Replace AV Control Unit – QX50 Auto 1.5
Replace AV Control Unit – QX80 Auto 1.7
(1) ZE 32
Replace AV Control Unit – Q50 Manual 1.9
Replace AV Control Unit – Q60 Manual 1.9
RX8TAA
Replace AV Control Unit – QX50 Manual 1.6
Replace AV Control Unit – QX80 Manual 1.7
(1) Reference the electronic parts catalog and use the Navigation Control Assembly (25915-*****) as the
Primary Failed Part (PFP).

AMENDMENT HISTORY
PUBLISHED DATE REFERENCE DESCRIPTION
November 26, 2019 ITB19-042 Original bulletin published

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