Department of Electronics and Communications Engineering

INTRODUCTION

The introduction to a hotel ordering system simulation using LabVIEW sets the stage for the
project and its objectives:

In the dynamic landscape of the hospitality industry, the efficiency of order processing systems
plays a pivotal role in enhancing customer satisfaction and optimizing operational workflows. This
simulation project delves into the intricate domain of hotel food ordering systems, utilizing the
powerful capabilities of LabVIEW programming to create a sophisticated and realistic simulation.

The primary objective of this endeavor is to model and analyze the complex interactions within
a hotel's ordering system, aiming to improve overall service delivery. LabVIEW, renowned for its
versatility in system integration and graphical programming, emerges as the ideal tool for constructing
a simulation that not only mirrors real-world scenarios but also provides a platform for refining and
optimizing ordering processes.

As we navigate through this simulation, we will explore the multifaceted components that
constitute a hotel ordering system. From the development of an intuitive graphical user interface to the
implementation of intricate order processing algorithms, LabVIEW serves as the backbone of this
project. The simulation goes beyond mere order entry, encompassing communication handling,
transaction simulations, and error management, ensuring a holistic representation of the complexities
inherent in hospitality service processes.

This introduction sets the context for an in-depth exploration of how LabVIEW programming
is harnessed to emulate the nuances of a hotel food ordering system. The subsequent sections will
unravel the layers of this simulation, offering insights into its architecture, user interface design, order
processing workflows, and performance metrics, with the overarching goal of optimizing and refining
the hotel service experience.

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 Figure 1: Block Diagram of the Online Food Ordering System Management

In the simulation of a food ordering system using LabVIEW programming, the process typically
involves the following steps:
1. User Interaction: LabVIEW provides a graphical user interface (GUI) where users can interact
with the system. Customers can browse through menu options, select items, and customize
their orders.
2. Order Processing: Once the user finalizes the order, LabVIEW processes the request. It
calculates the total cost, applies any discounts or promotions, and manages the order details
3. Communication with Kitchen: LabVIEW can facilitate communication between the ordering
system and the kitchen. It may use various protocols to transmit order details, ensuring a
smooth flow of information between customer-facing and kitchen systems.
4. Payment Handling: LabVIEW can integrate payment processing, handling transactions
securely. This may involve interfacing with payment gateways or other financial systems.
5. Status Updates: LabVIEW can provide real-time status updates to customers, informing them
about the progress of their orders. This enhances transparency and customer satisfaction.
6. Data Logging and Analysis: LabVIEW allows for the logging of data related to orders,
customer preferences, and system performance. This data can be analyzed for optimizing
operations and improving the overall efficiency of the food ordering system.
7. Error Handling: LabVIEW programming enables robust error handling, ensuring that the
system can gracefully manage unexpected situations, such as network issues, payment
failures, or order discrepancies.

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 8. Integration with Other Systems: LabVIEW's versatility allows for integration with other
systems within the restaurant, such as inventory management, employee scheduling, and
customer relationship management (CRM) systems.

In summary, LabVIEW programming facilitates the creation of a dynamic and responsive food
ordering system simulation, incorporating user-friendly interfaces, seamless order processing, and
integration with various components for a comprehensive solution.

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 PROCEDURE FOR SIMULATION

Figure 2: Block Diagram Panel of the Online Food Ordering System VI

We can understand the block diagram of the system by breaking it down in terms of its functionality:
1. Defining a Menu Item:
Taking the branch of “Menu no 1” as reference, we can explain the setup for each menu item.
First, a Boolean control is added to the block diagram to collect the order for the item on
clicking it.
2. Collecting the Quantity Requirement:
A numeric control is used to collect the count of the quantity of the menu item required by the
customer.
3. Pricing one Menu Item:
The Boolean control of one menu item is passed through a Boolean to numeric converter and
is attached to one input of a multiply function. The other input of the multiply function is
connected to the quantity numeric control. The output of this multiply function is then
connected to the input of another multiply function to calculate the price corresponding to that
individual menu item. The other input of the second multiply function is connected to a numeric
constant which is the cost of one quantity of the particular menu item.

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 4. Total Order Pricing:
The output of the second multiply function of each menu item branch is connected as an input
to an Array Addition/Multiple Input Addition Function. The output gives us the total order
price.
5. Discount Calculation:
The output is passed through multiple comparison functions and their output each is assigned
a constant case number using the select function. The output of these select functions are
connected to a case loop. An indicator is used to show the message corresponding to the
discounts availed. A subtraction and multiplication function is used to calculate the price to be
paid after availing the discounts. In case the condition to avail the discounts are not satisfied
we can use the visibility controls to remove the message box from the output in the front panel.
6. Order Confirmation:
We enclose the entire setup into a while loop and connect a Boolean control to the stop icon of
the loop to confirm the order. This would let the user exit the page comfortably once the order
is placed.
7. Preparing for the Next Order:
We introduce a delay and buffer time for the webpage using the flat sequence structure. Upon
clicking the order confirmation button, we can extend another pane of the flat sequence
structure and create a while loop to display the buffer time left and the order ready time.

Thus our setup for the online food ordering system is ready to take over!
The program can be run continuously to instantly observe the difference in the outputs of the front
panel on the click of a button!

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 Figure 3: The Online Food Ordering System Front Panel Window ready to collect orders

Figure 4: The Online Food Ordering System Front Panel Window after collecting an order

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 CONCLUSION

In the realm of food ordering system simulation through LabVIEW programming, the user
experience is elevated through an intuitive graphical interface. LabVIEW's dynamic GUI empowers
customers to seamlessly browse menus, select items, and personalize orders, fostering an engaging
interaction. Once the user finalizes their choices, LabVIEW takes the reins in order processing,
orchestrating a cascade of operations. It efficiently computes the total cost, skillfully applies any
available discounts or promotions, and meticulously manages the intricate details of the order. This
systematic approach ensures accuracy and precision in translating customer preferences into a
comprehensive order.

LabVIEW's capabilities extend beyond mere order processing to foster efficient

communication between the ordering system and the kitchen. Leveraging various protocols, LabVIEW
facilitates the swift and secure transmission of order details, creating a streamlined connection between
customer-facing and kitchen systems. The integration doesn't halt there; LabVIEW seamlessly handles
payment processing, interfacing with payment gateways or financial systems to ensure secure
transactions. Real-time status updates further enhance the user experience by keeping customers
informed about the progress of their orders, fostering transparency and customer satisfaction.

As a versatile programming tool, LabVIEW doesn't just stop at user-facing functionalities. It

enables robust data logging and analysis, capturing crucial insights into orders, customer preferences,
and system performance. This wealth of data becomes a valuable resource for optimizing operations
and refining the efficiency of the entire food ordering system. Additionally, LabVIEW's adaptability
shines through in its capacity to integrate with various components within the restaurant, such as
inventory management, employee scheduling, and customer relationship management (CRM) systems.
In essence, LabVIEW programming offers a holistic and responsive simulation, seamlessly blending
user-friendly interfaces, efficient order processing, and comprehensive integration for a sophisticated
and effective food ordering solution.

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 REFERENCES

[1] "Pizza Hut Tells Twitter It Made The First Online Sale In 1994". HuffPost. 2013-09-09. Archived from
the original on 2019-11-05. Retrieved 2021-11-15.

[2] He, Zhou; Han, Guanghua; Cheng, T.C.E; Fan, Bo; Dong, Jichang (May 2018). "Evolutionary food
quality and location strategies for restaurants in competitive online-to-offline food ordering and delivery
markets: An agent-based approach". International Journal of Production Economics. 30: 61–72.

[3] Lee, Somi; Chang, Howook (Sean); Cho, Meehee (2022-06-03). "Applying the sociotechnical systems
theory to crowdsourcing food delivery platforms: the perspective of crowdsourced workers". International
Journal of Contemporary Hospitality Management. 34 (7): 2450–2471. doi:10.1108/IJCHM-10-2021-1286.
ISSN 0959-6119. S2CID 248034130. Archived from the original on 2022-11-17

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