8D: Problem Solving Worksheet

Tracking number: Client number: Response Delivery Date:

8-D is a quality management tool and a vehicle for a cross-functional team to articulate their thoughts and provide scientific solutions to
problems considering all the details. Organizations can benefit from the 8-D approach by applying it to all areas. The 8-D provides excellent
guides to get to the root cause of a problem and ways to verify that the solution actually works. Instead of fixing a symptom, the disease is
cured, therefore it is unlikely that the same problem will recur.
Passed 0 1 2 3 4 5 6 7 8
Action Planning Phase Set the team Define the Develop Identify & Identify Implement & Prevent Recognize
Problem/State Containment Verify Root Permanent Validate ACP Recurrence Team Efforts
ment & Actions Causes Corrective
Description Actions (PCA)
Planning Phase: Is an Emergency Response Plan necessary?
The problem-solving method is appropriate in “unknown
cause” situations and is not the appropriate tool if the
concern is focused solely on decision-making or problem
0 prevention. The 8-D is especially useful because it is not
only a problem-solving process but also a standard
reporting format. Does this problem require 8-D? If the
answer is yes, comment why and proceed.
Set the Team: Team Goals:
Form a small team of people with the knowledge, allotted
1 time, authority and skills in the technical disciplines of the Team Objectives:
product/process to resolve the problem and implement
corrective actions.
Department Name Skills Responsibility
COKE To plan
Verify

Do
Act

Define the Problem Drawing/Photo of the Problem

Provide the starting point to resolve the problem or non-
2nd conformity situation. You need to have the “correct”
description of the problem to identify the causes.

Number of parts):

Client(s): The entire Conalep León II team

List all data and documents that can help you define the
problem more accurately?

Action plan to collect additional information.

8D: Problem Solving Worksheet
2B IS IT'S NOT
Who is affected by the problem? Who is not affected by the problem?
Who didn't find the problem?
Who was the first to notice the problem?
Who

Who was the problem reported to?

What kind of problem is this? What's not the problem?

What is the problem (part number, lot number, etc.)? 1 What could be happening, but isn't happening?
That

What could be the problem, but isn't?

What is happening with the process & containment?

Do we have physical evidence of the problem?

Why is this a problem? Why is it not a problem?

Because

Is the process stable?

Where was the problem observed? Where could the problem be located but it isn't?
Where

Where does the problem occur? Where else could the problem be located, but isn't?

When was the problem first noticed? When could the problem have been noticed, but wasn't?
Where has it been noticed since then?
When

Problem amount (ppm)? How many could have the problem but don't?
How big a problem could be but isn't?
How much

How much is the problem costing you in money, time & people?

What is the trend (continuous, random, cyclical? What could be the trend but isn't?
How often

Has the problem occurred before?

Description of the problem

(based on the information obtained so far, give a concise description of the problem)

2C
8D: Problem Solving Worksheet
Develop Containment Actions
Temporary actions to contain and “fix” the problem until the permanent solution is implemented and the actions have been documented.
3 The problem can be contained by adding another line in the cafeteria

Identify and Verify the Root Cause

Analyze to find the “Root Cause” of the problem. Identify and verify the Escape Point.

4A Brainstorm all possible causes of the problem

4A Cause and Effect Diagram

How is it done? Why do I fail?
People Materials Machines
People Materials Machines
Customer
service staff
Problem

Method Atmosphere Measurement

Measureme
Atmosphere nt
Method

Circle the most likely factors (maximum three) for each side.

4B Analysis of 5 Whys

Ask – Why did this happen?

Ask – Why did this happen?

Ask – Why did this happen?

Ask – Why did this happen?

Ask – Why did this happen?

Action plan
Based on the team discussions, start completing the Action Plan to verify and validate the root cause and test the escape point.

4C
8D: Problem Solving Worksheet
5 Identify Permanent Corrective Actions
Solutions that correct the root cause. Solutions determined to be the best among all alternatives. Document and verify the Permanent
Corrective Action (PCA).

Implement & Validate the ACP

Implement and validate to ensure that the corrective action does “what it is supposed to do.” Detect any unwanted effects.

Prevent Recurrence
Determine which improvements in systems and processes will prevent the recurrence of the problem. Ensure that corrective actions remain
successfully implemented.

Address Similar Systems

7A

Process / Item Who is responsible When

8D: Problem Solving Worksheet
7B Please review the following documents/systems

Completion date
Documents Who is responsible
Planned Real

System Administration Manual

Work instructions

Inspection Instructions

Process flow diagrams

Process Control Plans

Design FMEA

Process FMEA

Measurement tools

PPAP

Approval of Engineering Changes

Congratulate the Team

Use all applicable employee recognition forms
8
Celebrate the successful conclusion of the problem-solving effort
Formally terminate the work team

Was the problem solving exercise successful? Has it been verified according to a monitoring plan?
Yea
h Signature Date Findings
No
8D: Problem Solving Worksheet
Table of Actions to be Executed

Actions Implement & Verify Actions

Containment/Corrective Who is Actual

Action # Problem How it was verified Action Plan Date Status
Action responsible Date