‫إ د ا ر ة ا ﻟﺘ ﻮ ا ﺻ ﻞ‬

Manage Communications
 Manage Communications ‫إ د ا ر ة ا ﻟﺘ ﻮ ا ﺻ ﻞ‬

§ Project managers spend approximately 90 percent of their time

communicating with the project team and other stakeholders.
§ For this reason, it is imperative that communications should be a
high priority for every project manager.

‫ ﺑﺎﻟﻤﺎﺋﺔ ﻣﻦ وﻗﺘﻪ ﻓﻲ اﻟﺘﻮاﺻﻞ ﻣﻊ ﻓﺮﻳﻖ‬90 ‫§ ﻳﻘﻀﻲ ﻣﺪﻳﺮ اﻟﻤﺸﺮوع ﺣﻮاﻟﻲ‬

. ‫اﻟﻤ ﺸ ﺮو ع و أﺻ ﺤ ﺎ ب اﻟﻤ ﺼ ﻠﺤ ﺔ اﻵ ﺧ ﺮﻳ ﻦ‬
. ‫ ﻣ ﻦ ا ﻟ ﻀ ﺮ و ر ي أ ن ﺗ ﻜ ﻮ ن ا ﻻ ﺗ ﺼ ﺎ ﻻ ت أ و ﻟ ﻮ ﻳ ﺔ ﻋ ﺎ ﻟ ﻴ ﺔ ﻟ ﻜ ﻞ ﻣ ﺪ ﻳ ﺮ ﻣ ﺸ ﺮو ع‬، ‫ﻟ ﻬ ﺬ ا ا ﻟ ﺴ ﺒ ﺐ‬ §
 Domain Task KA
Process 02 communication

Task 02 :Manage Communications ‫إد ار ة اﻟ ﺘ ﻮ اﺻ ﻞ‬

• Analyze communication needs of all stakeholders. (ECO 2.2.1)

• Plan communication methods, channels, frequency, and level of detail. (ECO 2.2.2)
• Communicate project information and updates effectively. (ECO 2.2.3)
• Confirm communication is understood and feedback is received. (ECO 2.2.4)

. ‫§ ﺗ ﺤ ﻠ ﻴ ﻞ ا ﺣ ﺘ ﻴ ﺎﺟ ﺎت ا ﻻ ﺗ ﺼ ﺎل ﻟﺠ ﻤ ﻴ ﻊ ا ﻟﻤ ﻌ ﻨ ﻴ ﻴ ﻦ‬

. ‫§ ﺗ ﺨ ﻄ ﻴ ﻂ ﻃ ﺮ ق ا ﻻ ﺗ ﺼ ﺎل و ا ﻟﻘ ﻨ ﻮ ا ت و ا ﻟﺘ ﺮ د د و ﻣ ﺴ ﺘ ﻮ ى ا ﻟﺘ ﻔ ﺎﺻ ﻴ ﻞ‬

. ‫§ ﺗ ﻮ ﺻ ﻴ ﻞ ﻣ ﻌ ﻠ ﻮ ﻣ ﺎت ا ﻟﻤ ﺸ ﺮ و ع و ا ﻟﺘ ﺤ ﺪ ﻳ ﺜ ﺎت ﺑ ﺸ ﻜ ﻞ ﻓ ﻌ ﺎل‬

. ‫§ ﺗ ﺄﻛ ﺪ ﻣ ﻦ ﻓ ﻬ ﻢ ا ﻻ ﺗ ﺼ ﺎل و ا ﺳ ﺘ ﻼ م ا ﻟﻤ ﻼ ﺣ ﻈ ﺎت‬
 Domain Task KA

‫ﺗﻌ ﺮ ﻳﻔ ﺎ ت‬ Definitions -Project Communications Process 02 communication

‫ﻏ ﻴ ﺮ رﺳ ﻤ ﻲ‬ ‫رﺳ ﻤ ﻰ‬
Informal Formal External ‫ﺧ ﺎرﺟ ﻲ‬ Internal ‫داﺧ ﻠ ﻲ‬

Reports, formal external stakeholders such Focus on stakeholders

emails, social
meetings as customers, vendors within the project and
media, websites
within the organization
‫اﻟ ﻰ اﻋ ﻠ ﻰ‬ ‫اﻟ ﻰ اﺳ ﻔ ﻞ‬ ‫اﻓ ﻘ ﻰ‬ ‫رﺳ ﻤ ﻰ‬ ‫ﻏ ﻴ ﺮ رﺳ ﻤ ﻰ‬
Vertical Downward Horizontal Official Unofficial
.

Senior management The team who will Peers of the Annual reports;
stakeholders contribute to the project manager reports to regulators
work of the project or team or government

‫ﺷ ﻔﻬﻰ‬ Verbal Nonverbal ‫ﻏﻴﺮ ﺷ ﻔ ﻬﻰ‬ building strong

relationships between
words and voice body language the project team
inflections and actions
 Domain Task KA
Process 02 communication

Communication Requirements Analysis

ü Is an analytical technique to determine the information needs of the project stakeholders through interviews,
workshops, study of lessons learned from previous projects, etc.
ü This analysis can lead to a clear articulation of the stakeholders communication needs and help the project
manager make effective choices regarding the communication technologies to be recommended in the
communications management plan.

ü A project manager conducting communication requirements analysis may survey stakeholders

regarding their communication needs by asking some basic questions such as:
• How often will you like to receive status reports?
• How will you prefer to receive information—by phone, by email, or in face-to-face meetings?
• What level of detail are you expecting?
 ‫‪Domain‬‬ ‫‪Task‬‬ ‫‪KA‬‬
‫‪Process‬‬ ‫‪02‬‬ ‫‪communication‬‬
‫ﺗﺤ ﻠ ﻴ ﻞ ﻣ ﺘ ﻄ ﻠ ﺒ ﺎ ت اﻟ ﺘ ﻮ اﺻ ﻞ‬

‫‪ ü‬ﻫ ﻲ ﺗﻘ ﻨ ﻴ ﺔ ﺗ ﺤ ﻠﻴ ﻠﻴ ﺔ ﻟ ﺘ ﺤ ﺪ ﻳ ﺪ ا ﺣ ﺘ ﻴ ﺎ ﺟ ﺎ ت اﻟﻤ ﻌ ﻨ ﻴ ﻴ ﻦ ﻓ ﻲ اﻟﻤ ﺸ ﺮو ع ﻣ ﻦ ﺧ ﻼ ل اﻟﻤ ﻘ ﺎ ﺑﻼ ت و و رش اﻟ ﻌ ﻤ ﻞ و ﻣ ﺮا ﺟ ﻌ ﺔ اﻟﺪ رو س‬

‫اﻟﻤ ﺴ ﺘ ﻔ ﺎ د ة ﻣ ﻦ اﻟﻤ ﺸ ﺎ رﻳ ﻊ اﻟ ﺴ ﺎ ﺑﻘ ﺔ ‪.‬‬
‫‪ ü‬ﻳ ﻤ ﻜ ﻦ أ ن ﻳ ﺆ د ي ﻫ ﺬ ا اﻟ ﺘ ﺤ ﻠﻴ ﻞ إﻟ ﻰ ﻣ ﻌ ﺮﻓ ﺔ ا ﺣ ﺘ ﻴ ﺎ ﺟ ﺎ ت اﻟ ﺘ ﻮ ا ﺻ ﻞ اﻟ ﺨ ﺎ ﺻ ﺔ ﺑﺎ ﻟ ﻤ ﻌ ﻨ ﻴ ﻴ ﻦ و ﻣ ﺴ ﺎ ﻋ ﺪ ة ﻣ ﺪ ﻳ ﺮ اﻟ ﻤ ﺸ ﺮو ع ﻋ ﻠﻰ ا ﺗ ﺨ ﺎ ذ‬
‫ﺧ ﻴﺎ رات ﻓ ﻌ ﺎ ﻟﺔ ﻓ ﻴﻤ ﺎ ﻳ ﺘ ﻌ ﻠﻖ ﺑﺘﻘ ﻨ ﻴﺎ ت اﻻ ﺗﺼ ﺎ ل اﻟﻤ ﻮ ﺻ ﻲ ﺑﻬ ﺎ ﻓ ﻲ ﺧ ﻄ ﺔ إد ارة اﻻ ﺗﺼ ﺎﻻ ت ‪.‬‬

‫‪ ü‬ﻳ ﻤ ﻜ ﻦ ﻟ ﻤ ﺪ ﻳ ﺮ اﻟ ﻤ ﺸ ﺮ و ع ﺑ ﺘ ﺤ ﻠ ﻴ ﻞ ﻣ ﺘ ﻄ ﻠ ﺒ ﺎ ت اﻻ ﺗﺼ ﺎ ل ﻋ ﻦ ﻃ ﺮ ﻳ ﻖ ﻃ ﺮ ح ﺑ ﻌ ﺾ اﻷ ﺳ ﺌ ﻠ ﺔ اﻷ ﺳ ﺎ ﺳ ﻴ ﺔ ﻣ ﺜ ﻞ‬
‫• ﻛ ﻢ ﻣ ﺮ ة ﺗﺮ ﻳ ﺪ أ ن ﺗ ﺘ ﻠ ﻘ ﻰ ﺗﻘ ﺎ ر ﻳ ﺮ اﻟ ﺤ ﺎ ﻟ ﺔ ؟‬
‫• ﻛﻴﻒ ﺗﻔﻀﻞ ﺗﻠﻘﻲ اﻟﻤﻌﻠﻮﻣﺎت — ﻋﺒﺮ اﻟﻬﺎﺗﻒ‪ ،‬أو اﻟﺒﺮﻳﺪ اﻹﻟﻜﺘﺮوﻧﻲ‪ ،‬أو ﻓﻲ اﻻﺟﺘﻤﺎﻋﺎت وﺟًﻬﺎ ﻟﻮﺟﻪ؟‬
‫• ﻣ ﺎ ﻫ ﻮ ﻣ ﺴ ﺘ ﻮ ى اﻟ ﺘ ﻔ ﺎ ﺻ ﻴ ﻞ اﻟ ﺬ ي ﺗ ﺘ ﻮ ﻗ ﻌ ﻪ ؟‬
 Domain Task KA
Communication Types Process 02 communication

‫أﻧ ﻮ اع اﻟ ﺘ ﻮ اﺻ ﻞ‬

ü Face-to-face meetings ‫اﺟ ﺘ ﻤ ﺎ ﻋ ﺎ ت و ﺟ ﻬ ﺎ ﻟ ﻮ ﺟ ﻪ‬

ü Video and voice conferencing (virtual meetings) ‫اﺟﺘﻤﺎﻋﺎت اﻓﺘﺮاﺿﻴﺔ ﻋﻦ ﺑﻌﺪ‬

ü Email ‫اﻻ ﻳ ﻤ ﻴ ﻞ‬

ü Fax ‫ﻓ ﺎﻛ ﺲ‬

ü IM—Instant Messaging (Skype ) ‫ﺳﻜﺎﻳﺐ‬

ü Text messaging ‫رﺳ ﺎ ﺋﻞ ﻧﺼ ﻴ ﺔ‬

ü Social media ‫اﻟ ﺘ ﻮ اﺻ ﻞ اﻻ ﺟ ﺘ ﻤ ﺎ ﻋ ﻲ‬

ü Company website ‫اﻟ ﻤ ﻮ ﻗ ﻊ اﻹ ﻟ ﻜ ﺘ ﺮ و ﻧ ﻲ ﻟ ﻠ ﺸ ﺮ ﻛ ﺔ‬

 Domain Task KA
Communication Models Process 02 communication

‫ﻧ ﻤ ﻮ ذ ج اﻟ ﺘ ﻮ اﺻ ﻞ‬
1. Encode: Ideas are translated into language used by the sender to convey information.
2. Transmit message: The information is actually sent to the receiver by the sender.
3. Decode: The receiver translates the message into meaningful ideas.
4. Acknowledge: The receiver signals that he or she has received the information.
5. Feedback/response: The receiver encodes a message and transmits it back to the sender.
 ‫‪Domain‬‬ ‫‪Task‬‬ ‫‪KA‬‬
‫‪Communication Methods‬‬ ‫أﺳ ﺎ ﻟ ﻴ ﺐ اﻟ ﺘ ﻮ اﺻ ﻞ‬ ‫‪Process‬‬ ‫‪02‬‬ ‫‪communication‬‬

‫اﻟ ﺘ ﻮ اﺻ ﻞ اﻟ ﺘ ﻔ ﺎ ﻋ ﻠ ﻲ‬

‫اﻟ ﺘ ﻮ اﺻ ﻞ ﻣ ﻦ ﺧ ﻼ ل‬
‫اﻻ ﺟ ﺘﻤ ﺎﻋ ﺎت‬ ‫ارﺳ ﺎ ل اﻟ ﻤ ﻌ ﻠ ﻮ ﻣ ﺎ ت‬
‫و اﻟﻤ ﻜ ﺎﻟﻤ ﺎت‬ ‫اﻟ ﺘ ﻮ اﺻ ﻞ ﻣ ﻦ ﺧ ﻼ ل‬
‫اﻟﻬ ﺎ ﺗﻔ ﻴ ﺔ و اﻟﺮﺳ ﺎ ﺋ ﻞ‬ ‫ا ﺗﺎ ﺣ ﺔ ا ﻟ ﻤ ﻌ ﻠ ﻮ ﻣ ﺎ ت‬
‫اﻟﻔ ﻮ رﻳ ﺔ‬

‫ﻣ ﻮ اﻗ ﻊ اﻹ ﻧ ﺘﺮاﻧ ﺖ‬
‫أو‬
‫اﻟ ﺘ ﻌ ﻠﻢ اﻹ ﻟﻜ ﺘ ﺮو ﻧ ﻲ‬
‫ٔاو‬
‫ﻗ ﻮ اﻋ ﺪ اﻟﺪ رو س‬
‫اﻟﻤ ﺴ ﺘﻔ ﺎد ة‬
‫ا رﺳ ﺎل ا ﻟﺨ ﻄ ﺎ ﺑ ﺎت و ا ﻟﻤ ﺬ ﻛ ﺮ ا ت و ا ﻟﺘ ﻘ ﺎرﻳ ﺮ و رﺳ ﺎﺋ ﻞ‬
‫ٔاو‬
‫ا ﻟﺒ ﺮ ﻳ ﺪ ا ﻹ ﻟﻜ ﺘ ﺮ و ﻧﻲ و ا ﻟﻔ ﺎﻛ ﺲ و ا ﻟﺒ ﺮ ﻳ ﺪ ا ﻟﺼ ﻮ ﺗ ﻲ‬
‫ﻣ ﺴ ﺘ ﻮ د ﻋ ﺎ ت اﻟﻤ ﻌ ﺮﻓ ﺔ ‪.‬‬
‫و ا ﻟﻤ ﺪ و ﻧﺎت و ا ﻟﺒ ﻴ ﺎ ن ا ﻟﺼ ﺤ ﻔ ﻲ ‪.‬‬
 Domain Task KA

Communication channels Process 02 communication

‫ﻗ ﻨ ﻮ ات اﻟ ﺘ ﻮ ا ﺻ ﻞ‬
 ‫ﺧ ﻄ ﺔ إد ار ة اﻟ ﺘ ﻮ اﺻ ﻞ‬ Domain Task KA
Process 02 communication
Communications Management Plan

ü A communications management plan * is a component of the project management plan that describes
how, when, and by whom information about the project will be administered and disseminated.
ü This plan is created very early in the project.
ü It is updated when the new stakeholders join the project or existing stakeholders leave it, or when the
communications requirements of any stakeholder change.

‫ ﺧ ﻄ ﺔ إد ار ة اﻻ ﺗﺼ ﺎ ﻻ ت * ﻫ ﻲ أ ﺣ ﺪ ﻣ ﻜ ﻮ ﻧ ﺎ ت ﺧ ﻄ ﺔ إد ار ة اﻟﻤ ﺸ ﺮو ع اﻟ ﺘ ﻲ ﺗﺼ ﻒ ﻛ ﻴ ﻒ و ﻣ ﺘ ﻰ و ﻣ ﻦ ﺳ ﻴ ﻘ ﻮ م ﺑﺈد ار ة و ﻧ ﺸ ﺮ اﻟﻤ ﻌ ﻠﻮ ﻣ ﺎ ت‬ü

. ‫اﻟﻤ ﺘ ﻌ ﻠﻘ ﺔ ﺑﺎ ﻟﻤ ﺸ ﺮو ع‬
.‫ ﻳﺘﻢ إﻧﺸﺎء ﺧﻄﺔ اﻻﺗﺼﺎﻻت ﻓﻲ وﻗﺖ ﻣﺒﻜﺮ ﺟًﺪا ﻣﻦ اﻟﻤﺸﺮوع‬ü
‫ أو ﻋ ﻨ ﺪ ﻣ ﺎ ﺗ ﺘ ﻐ ﻴ ﺮ‬، ‫ ﻋ ﻨ ﺪ ﻣ ﺎ ﻳ ﻨ ﻀ ﻢ أﺻ ﺤ ﺎ ب اﻟﻤ ﺼ ﻠﺤ ﺔ اﻟ ﺠ ﺪ د إﻟ ﻰ اﻟﻤ ﺸ ﺮو ع أو ﻳ ﺘ ﺮﻛ ﻪ أﺻ ﺤ ﺎ ب اﻟﻤ ﺼ ﻠﺤ ﺔ اﻟ ﺤ ﺎ ﻟ ﻴ ﻮ ن‬: ‫ ﻳ ﺘ ﻢ ﺗ ﺤ ﺪ ﻳ ﺚ اﻟ ﺨ ﻄ ﺔ‬ü
. ‫ﻣ ﺘﻄ ﻠﺒﺎت اﻻ ﺗﺼ ﺎﻻ ت ﻷ ي ﻣ ﻦ أﺻ ﺤ ﺎب اﻟﻤ ﺼ ﻠﺤ ﺔ‬
 Components of the Communications Management Plan
ü Stakeholder communications requirements.
. ‫ ﻣ ﺘ ﻄ ﻠ ﺒ ﺎت ا ﻟﺘ ﻮ ا ﺻ ﻞ ﻣ ﻊ ا ﻟﻤ ﻌ ﻨ ﻴ ﻴ ﻦ‬ü
ü Information to be communicated, including language to be used.
‫ ا ﻟﻠ ﻐ ﻪ‬، ‫ ا ﻟﻤ ﻌ ﻠ ﻮ ﻣ ﺎت ا ﻟﺘ ﻲ ﺳ ﻴ ﺘ ﻢ ﺗ ﻮ ﺻ ﻴ ﻠ ﻬ ﺎ‬ü
ü Reason for the distribution of the information.
. ‫ ﺳ ﺒ ﺐ ﺗ ﻮ ز ﻳ ﻊ ا ﻟﻤ ﻌ ﻠ ﻮ ﻣ ﺎت‬ü
ü Time frame and frequency of information distribution. . ‫ ا ﻹ ﻃ ﺎر ا ﻟﺰ ﻣ ﻨ ﻲ و ﺗ ﻮ ا ﺗ ﺮ ﺗ ﻮ ز ﻳ ﻊ ا ﻟﻤ ﻌ ﻠ ﻮ ﻣ ﺎت‬ü
ü Person responsible for the communication. . ‫ ا ﻟﺸ ﺨ ﺺ ا ﻟﻤ ﺴ ﺆ و ل ﻋ ﻦ ا ﻻ ﺗ ﺼ ﺎل‬ü
ü Person responsible for the release of confidential information. . ‫ ا ﻟﺸ ﺨ ﺺ ا ﻟﻤ ﺴ ﺆ و ل ﻋ ﻦ ا ﻹ ﻓ ﺮ ا ج ﻋ ﻦ ا ﻟﻤ ﻌ ﻠ ﻮ ﻣ ﺎت ا ﻟﺴ ﺮ ﻳ ﺔ‬ü
ü People who will receive the information. . ‫ ا ﻷ ﺷ ﺨ ﺎص ا ﻟﺬ ﻳ ﻦ ﺳ ﻴ ﺘ ﻠ ﻘ ﻮ ن ا ﻟﻤ ﻌ ﻠ ﻮ ﻣ ﺎت‬ü
ü Methods or technologies that will be used to convey the information. . ‫ ا ﻷ ﺳ ﺎﻟﻴ ﺐ أ و ا ﻟﺘ ﻘ ﻨ ﻴ ﺎت ﻟﻨ ﻘ ﻞ ا ﻟﻤ ﻌ ﻠ ﻮ ﻣ ﺎت‬ü
ü Time and budget allocated for communication. . ‫ ا ﻟﻮ ﻗ ﺖ و ا ﻟﻤ ﻴ ﺰ ا ﻧﻴ ﺔ ا ﻟﻤ ﺨ ﺼ ﺼ ﺔ ﻟﻼ ﺗ ﺼ ﺎﻻ ت‬ü

ü Escalation process for issues that need visibility. . ‫ ﻋ ﻤ ﻠ ﻴ ﺔ ا ﻟﺘ ﺼ ﻌ ﻴ ﺪ ﻟﻠ ﻘ ﻀ ﺎﻳ ﺎ ا ﻟﺘ ﻲ ﺗ ﺤ ﺘ ﺎج إ ﻟﻰ و ﺿ ﻮ ح‬ü

ü Method for updating the communications management plan. . ‫ ﻃ ﺮ ﻳﻘ ﺔ ﺗﺤ ﺪ ﻳ ﺚ ﺧ ﻄ ﺔ إد ارة اﻻ ﺗﺼ ﺎﻻ ت‬ü

ü Glossary of common terminology. . ‫ ﻣ ﺴ ﺮ د ﻟﻠ ﻤ ﺼ ﻄ ﻠ ﺤ ﺎ ت ا ﻟﺸ ﺎ ﺋ ﻌ ﺔ‬ü

. ‫ ﻣ ﺨ ﻄ ﻄ ﺎت ﺗ ﺪ ﻓ ﻖ ا ﻟﻤ ﻌ ﻠ ﻮ ﻣ ﺎت‬ü
ü Flowcharts of information flow.
‫ أ ي ﻗ ﻴ ﻮ د ا ﺗ ﺼ ﺎل ﺑ ﺴ ﺒ ﺐ ا ﻟﻠ ﻮ ا ﺋ ﺢ أ و ا ﻟﺴ ﻴ ﺎﺳ ﺎت‬ü
ü Any communication constraints due to regulation or policies..
BY: Sayed Mohs en
PgMP®, PMP®, PBA® , RMP®, SP®, ACP®, P3O
 Domain Process

Communications Management Plan Task 02

 Domain Task KA
Process 02 communication
‫إﺣ ﺪ ى اﻟﻄ ﺮق ﻟ ﺘ ﺨ ﻄ ﻴ ﻂ إد ار ة اﻟ ﺘ ﻮ اﺻ ﻞ ﻫ ﻲ ﺗ ﺤ ﺪ ﻳ ﺪ اﻟ ﻌ ﻨ ﺎ ﺻ ﺮ اﻟ ﺨ ﻤ ﺴ ﺔ‬
: ( ‫ )ﻛﻴﻒ‬1 ‫)ﻣ ﻦ و ﻣ ﺎذ ا و ﻣ ﺘﻰ و أﻳ ﻦ و ﻟﻤ ﺎذ ا( و‬

One way to plan communication management is to identify the

5Ws (Who, What, When, Where, Why) and 1H (How) of communication:

. ‫ ﻣ ﻦ ﻳ ﺤ ﺘ ﺎ ج إﻟ ﻰ اﻟﻤ ﻌ ﻠﻮ ﻣ ﺎ ت‬ü
ü Who needs the information.
. ‫ﻣ ﺎ ﻫ ﻲ اﻟﻤ ﻌ ﻠﻮ ﻣ ﺎ ت اﻟ ﺘ ﻲ ﻳ ﺠ ﺐ ﺗﻮ ﺻ ﻴﻠﻬ ﺎ‬ ü
ü What information needs to be communicated.
ü When should the information be communicated. . ‫ﻣ ﺘ ﻰ ﻳ ﺠ ﺐ ﺗﻮ ﺻ ﻴ ﻞ اﻟﻤ ﻌ ﻠﻮ ﻣ ﺎ ت‬ ü

ü Where should the information be communicated. . ‫أﻳ ﻦ ﻳ ﻨ ﺒ ﻐ ﻲ ﺗﻮ ﺻ ﻴ ﻞ اﻟﻤ ﻌ ﻠﻮ ﻣ ﺎ ت‬ ü

ü Why communication of the information is essential. .‫ﻟﻤﺎذا ﻳﻌﺪ ﺗﻮﺻﻴﻞ اﻟﻤﻌﻠﻮﻣﺎت أﻣًﺮا ﺿﺮورًﻳﺎ‬ ü
ü How the information needs to be transmitted. . ‫ﻛ ﻴﻒ ﻳ ﺠ ﺐ أن ﻳ ﺘ ﻢ ﻧ ﻘ ﻞ اﻟﻤ ﻌ ﻠﻮ ﻣ ﺎ ت‬ ü
 ‫إرﺷ ﺎ د ات ﻹ د ار ة اﻟ ﺘ ﻮ اﺻ ﻞ ﺑﺸ ﻜ ﻞ ﻓ ﻌ ﺎ ل ﻃ ﻮ ال اﻟﻤ ﺸ ﺮو ع‬ Domain Process

Guidelines to Effectively Manage Communication throughout the Project Task 02

ü Gather and distribute contact information for all involved parties.

ü Determine the communication needs of project stakeholders.
ü Determine the appropriate communication technologies to use for communicating project information.
ü Make sure your communications management plan includes all key elements.
ü Integrate the communications management plan into the overall project plan.
ü Distribute the plan to project stakeholders.

.‫ ﺟﻤﻊ وﺗﻮزﻳﻊ ﻣﻌﻠﻮﻣﺎت اﻻﺗﺼﺎل ﻟﺠﻤﻴﻊ اﻷﻃﺮاف اﻟﻤﻌﻨﻴﺔ‬ü

.‫ ﺗﺤﺪﻳﺪ اﺣﺘﻴﺎﺟﺎت اﻻﺗﺼﺎل ﻷﺻﺤﺎب اﻟﻤﺼﻠﺤﺔ ﻓﻲ اﻟﻤﺸﺮوع‬ü
.‫ ﺗﺤﺪﻳﺪ ﺗﻘﻨﻴﺎت اﻻﺗﺼﺎل اﻟﻤﻨﺎﺳﺒﺔ ﻻﺳﺘﺨﺪاﻣﻬﺎ ﻓﻲ ﺗﻮﺻﻴﻞ ﻣﻌﻠﻮﻣﺎت اﻟﻤﺸﺮوع‬ü
:‫ ﺗﺄﻛﺪ ﻣﻦ أن ﺧﻄﺔ إدارة اﻻﺗﺼﺎﻻت اﻟﺨﺎﺻﺔ ﺑﻚ ﺗﺘﻀﻤﻦ ﺟﻤﻴﻊ اﻟﻌﻨﺎﺻﺮ اﻷﺳﺎﺳﻴﺔ‬ü
.‫ دﻣﺞ ﺧﻄﺔ إدارة اﻻﺗﺼﺎﻻت ﻓﻲ ﺧﻄﺔ اﻟﻤﺸﺮوع اﻟﺸﺎﻣﻠﺔ‬ü

.‫ ﺗﻮزﻳﻊ ﺧﻄﺔ اﻻﺗﺼﺎﻻت ﻋﻠﻰ أﺻﺤﺎب اﻟﻤﺼﻠﺤﺔ ﻓﻲ اﻟﻤﺸﺮوع‬ü

 Agile Communication ‫ﻃ ﺮق اﻟ ﺘ ﻮ اﺻ ﻞ ﻓ ﻲ اﻹ د ارة اﻟﺮﺷ ﻴﻘ ﺔ‬

ØInformation Radiators – A number of highly visible methods to display information including large charts,
graphs, & summaries of project data.

‫ﺷﺎﺷﺎت اﻟﻤﻌﻠﻮﻣﺎت‬