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    Laboratory 04 - Business Process Modeling

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    The paper presents three case studies for modeling business processes using BPMN. The first case is about managing medical appointments, the second about hiring staff, and the third about providing game rental services for events. The student is asked to model each case using BPMN diagrams and will receive a score according to the quantity and correctness of the types of modeling used.

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    Laboratory 04 - Business Process Modeling

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    The paper presents three case studies for modeling business processes using BPMN. The first case is about managing medical appointments, the second about hiring staff, and the third about providing game rental services for events. The student is asked to model each case using BPMN diagrams and will receive a score according to the quantity and correctness of the types of modeling used.

    Original Description:

    The paper presents three case studies for modeling business processes using BPMN. The first case is about managing medical appointments, the second about hiring staff, and the third about providing game rental services for events. The student is asked to model each case using BPMN diagrams and will receive a score according to the quantity and correctness of the types of modeling used.

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    The paper presents three case studies for modeling business processes using BPMN. The first case is about managing medical appointments, the second about hiring staff, and the third about providing game rental services for events. The student is asked to model each case using BPMN diagrams and will receive a score according to the quantity and correctness of the types of modeling used.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    13 views3 pages

    Laboratory 04 - Business Process Modeling

    Uploaded by

    ScribdTranslations
    The paper presents three case studies for modeling business processes using BPMN. The first case is about managing medical appointments, the second about hiring staff, and the third about providing game rental services for events. The student is asked to model each case using BPMN diagrams and will receive a score according to the quantity and correctness of the types of modeling used.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 3

    CYBERTEC Business Process Modeling

    gCIBERTEC
    BECAUSE TECHNOLOGY IS NO LONGER JUST TECHNOLOGY

    Business Process Modeling


    Elements of BPMN
    COMPETENCES:
    - At the end of the session, the student designs a business solution through BPMN modeling.

    1. Proposed Case 01:


    According to the descriptive, analytical and executable modeling, develop the
    BPM diagram of the following case:

    Case: “Management of Medical Appointments”

    Objective: Model the business process followed in a hospital care center when a sick patient
    arrives.

    The process begins when the patient has an illness and wants to go to the doctor's office, for
    which he sends the receptionist a message that he needs to see a doctor. When the
    receptionist receives the patient's request, she sends the doctor a message to find out her
    availability.

    The doctor has 30 minutes to send a response confirming availability, so the receptionist
    proceeds to notify the doctor of the patient's appointment reservation, which is subsequently
    notified to the patient. If the doctor does not respond within 30 minutes, the receptionist will
    contact another doctor.

    Once the doctor treats the patient, he tells him the symptoms he presents and knowing this,
    the doctor asks the receptionist to prepare the medical prescription, to finish his intervention
    in the process after telling the patient to pick up his prescription. . The medical consultation
    should not last longer than 40 minutes. If so, the patient must pay an additional 20% to the
    cost of the appointment.
    Once the patient receives the message to pick up the prescription, they request the medicine
    from the receptionist who delivers it to the patient, thus ending the intervention of the
    receptionist in the process. When the patient picks up his medicine, he proceeds to leave the
    consultation, thus finishing his process. If the prescribed medication is not available, the
    patient will have the option to decide between the following options:

    Prepared by : Teaching Team


    CYBERTEC Business Process Modeling

    1. Wait a period of 24 hours for the clinic to resupply the stock.


    2. Request a copy of the prescription to purchase the medication at the establishment of
    your choice.

    2. Proposed Case 02:


    According to the descriptive, analytical and executable modeling, develop the
    BPM diagram of the following case:

    Case: “Personnel Hiring Management”

    Objective: Model the business process followed to hire new personnel for the company.

    The personnel hiring system of the company ALARCOS, SA, is a computer consulting
    company system that maintains a record of all employees who work there. New employees
    are hired based on the information contained in their resume and after a series of interviews.

    Anyone can send, at any time, their resume to the company or even an update of it. The IT
    manager communicates to the personnel department the need for new jobs, specifying the
    skills and knowledge necessary to be able to perform them.

    The personnel department compares the characteristics of the potential employees (found in
    the resumes they have sent) with those of the job position and plans interviews between the
    IT manager and the three best candidates. After receiving the IT manager's evaluations of
    the candidates, the human resources department notifies the interviewees and the IT
    manager of the decision made.

    New employees are made to complete a form with additional data to those on the resume
    and are incorporated along with the rest of the company's employees.

    3. Proposed Case 03:


    According to the descriptive, analytical and executable modeling, develop the
    BPM diagram of the following case:

    Case study "Games Party"

    Prepared by : Teaching Team


    CYBERTEC Business Process Modeling

    “Games Party” is a company dedicated to providing mechanical and electronic game rental
    services for companies or people who wish to organize children's parties. The company
    requires our services to develop a system that allows it to control customer service. Every
    day, clients come to the company requesting rental services. The company's receptionist
    consults the catalog of amusement rides and tells the client the characteristics of each of
    them and the prices. Some clients request a quote and the secretary registers the quote. I
    previously verify if the client is registered, and if not, she registers it.

    Subsequently, if the client accepts the budget for the games, the secretary registers a
    contract, to do so, she verifies the budget. Additionally, the secretary specifies the place and
    date where it is desired for said games to be installed. The secretary then prints the contract
    and gives it to the client to sign. Next, the customer approaches the cashier to make the
    respective payment. The cashier generates the payment receipt, previously obtained the
    contract information to register the game rental, then prints the document and delivers it to
    the sealed customer. All contracts are delivered to the general manager. The general
    manager registers an installation job for each contract, previously searching for the contract,
    the supervising technician assigns the installation work to one or more technicians,
    depending on the games that must be installed. I previously searched for the contract.

    In the end, the supervising technician records a technical report on the installation of the
    games at the event location for each rental contract, indicating the code, name and surname
    of the technicians who carried out the work. This record updates the status of the rental
    record to “Installed.” The day after the event, the supervising technician collects all the
    games and records the final closing of the contract, previously searching for the contract.

    Points Excellent: 20 points Good: 16 points Regular: 13 points


    Correctly implements two types of
    Implement of manner Correctly implement only one
    20 modeling.
    correct all types of modeling. type of modeling.

    Prepared by : Teaching Team

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