3.

TROUBLE CODE

Date: 2017/10/24
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3. TROUBLE CODE
3.1 Display procedure
• The machine's CPU performs a self-diagnostics function that, on detecting a malfunction, gives the corresponding malfunction code on the
control panel.

3.2 Trouble resetting procedure

• Different malfunction resetting procedures apply depending on the rank of the trouble code.
* List of malfunction resetting procedures
Trouble code rank Resetting procedures
Rank A Trouble reset: Refer to the Trouble resetting procedure by Trouble Reset key.
Rank B Opening/closing the lower front door
Trouble reset: When the [internal error. auto cancel] for rank B is set to “Yes”, after the set period of time, trouble is
automatically cleared.
Rank C Turning main power switch OFF/ON
Trouble reset: When the [internal error. auto cancel] for rank C is set to “Yes”, after the set period of time, trouble is
restarted and cleared.

3.2.1 Trouble resetting procedure by Trouble Reset key

(1) Use
• If the all troubles occur and the status would not be cleared by turning main power switch OFF and ON again, or opening and closing the
lower front door, clear the status of the machine.
• To be used when the status would not be cleared by turning main power switch OFF and ON again, or opening and closing the lower front
door in case of a trouble.

(2) Procedure
1. Turn OFF the main power switch.
2. Turn main power switch ON while pressing the Reset key.
3. Touch [Trouble Reset].
4. Check to make sure that [OK] is displayed and it has been reset.
5. After turning off the main power switch, turn it on again more than 10 seconds after and check if the machine starts correctly.

3.2.2 Trouble resetting procedure by the auto cancel function

(1) Use
• When rank B or C trouble occurs, MFP automatically clears trouble and makes the MFP ready for use. When the trouble auto cancel
function is enabled, upon the occurrence of trouble to be automatically cleared, the trouble detection message is displayed on the screen
and the trouble is automatically cleared. If the trouble remains after performing the auto cancel operation 3 times, the normal trouble code
display screen appears.

(2) Procedure
1. Select [Yes] for the trouble rank to which the trouble auto cancel operation is applied in [Service Mode] -> [System 2] -> [ ] -> [Internal
Error. Auto Cancel]. (The default setting for rank C is set to [Yes].)
2. Touch [OK], and turning main power switch OFF and ON again.

3.2.3 Trouble resetting procedure by remote operation

(1) Use
• Trouble can be cleared by remote operation using the applications or CS Remote Care system.
• The combinations of the applications to be used and the ranks of trouble to be cleared are shown below.
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Trouble code rank Rank A Rank B Rank C

Application
PageScope Web Connection Cannot be cleared Can be cleared Can be cleared
OpenAPI (PageScope Enterprise Cannot be cleared Can be cleared Can be cleared
Suite)
CS Remote Care (Excluding Can be cleared Can be cleared Can be cleared
communications by fax modem)

(2) Procedure
(a) PageScope Web Connection
1. Access the PageScope Web Connection of the MFP where trouble occurs.
2. The screen for logging into Administrator Mode appears.
3. Check the following message appears; “An error has occurred. Do you want to clear the error?”
Click [Trouble Reset].
4. Click [Trouble Reset] again in the confirmation screen.
5. Check that the MFP starts normally.

(b) OpenAPI (PageScope Enterprise Suite)

1. Access PageScope Enterprise Suite.
2. Select [Device List] -> [Device Management] -> [Device List] -> [Device List] -> [Device].
3. For rank B trouble, click [Trouble Reset]. For rank C trouble, click [Reset].
4. For rank B trouble, click the [Execute] button.
For rank C trouble, click the [Execute] button in [Device Reset].
5. Check that the MFP starts normally.

(c) CS Remote Care

• Refer to the CS Remote Care Center manual.

3.3 Trouble isolation function

• The trouble isolation function enables you to control MFP temporarily isolating faulty units, options and functions where the trouble isolation
function can be applied when trouble occurs. This allows you to continue using the other units or functions that are not affected and reduce
down time that continues until CE resolves the problem.
• This function can be selected for the following units, options and functions.
• Tray 1
• Tray 2
• Tray 3
• Tray 4
• LCT
• Manual
• Half-Fold/Tri-Fold Center Stapling
• Post Inserter
• Z fold
• Staple
• Scanner
• ADF
• Functionality expansion (in HDD): OCR (character recognition) function
• Functionality expansion (in HDD): Web browser function
• If a problem occurs with the units where the trouble isolation function can be applied, the control panel displays a trouble code and a key
with which you decide whether to continue using the MFP. When you press down the key, the control panel displays the units that will be
isolated as well as the next confirmation key with which you decide to continue.
• When you press down the confirmation key, the message on the control panel asks you to turn OFF and ON the main power switch. After
turning OFF and ON the main power switch, the MFP starts operating, isolating the faulty units or functions that is causing the error. The
message on the control panel also tells that the MFP is working, isolating the faulty units.
• To temporarily isolate faulty units and continue using the MFP with the trouble isolation function, be sure to make the above mentioned
control panel operation. The faulty units cannot be automatically isolated.
NOTE
• The malfunction detection mechanism is not applied to units and options that are being isolated.

3.4 List of the trouble code

Code Item Rank
C0002 Paper feed communication error C
C0104 Tray 3/4 feeder transportation motor failure to turn B
C0105 Tray 3/4 feeder transportation motor turning at abnormal timing B
C0202 Tray 1 feeder up/down abnormality B
C0204 Tray 2 feeder up/down abnormality B
C0206 Tray 3 feeder up/down abnormality B
C0208 Tray 4 feeder up/down abnormality B
C0216 LCT up/down abnormality B
C0301 Suction fan’s failure to turn B
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Code Item Rank

C0351 Paper cooling fan/in’s failure to turn B
C1003 PK communication error B
C1004 FNS communication error C
C1005 ZU communication error C
C1080 RU communication error C
C1081 SD communication error C
C1102 Main tray up/down motor’s drive malfunction B
C1103 Alignment plate motor/Fr’s malfunction B
C1104 Exit roller motor’s malfunction B
C1105 Bundle eject motor’s drive malfunction (When FS-534 is installed) B
Paper output roller motor’s drive malfunction (When FS-535 is installed)
C1106 Stapler movement motor’s malfunction B
C1109 Stapler motor’s drive malfunction B
C1112 Stapler motor’s malfunction B
C1113 Stopper drive motor’s malfunction B
C1114 Alignment motor’s malfunction B
C1115 Center fold knife motor’s malfunction B
C1124 Sheet feeder up/down drive failure (lower) B
C1125 Sheet feeder up/down drive failure (upper) B
C1127 Punch oscillating motor’s drive malfunction B
C1130 1st stopper motor’s drive malfunction B
C1131 2nd stopper motor’s drive malfunction B
C1132 Punch drive motor’s malfunction B
C1133 Punch shift motor’s drive malfunction B
C1134 Main motor cooling fan’s drive malfunction B
C1135 Punch motor’s drive malfunction B
C1136 Punch switchover motor’s drive malfunction B
C1140 Alignment plate motor/Rr’s malfunction B
C1141 Paddle motor’s drive malfunction B
C1142 Trailing paddle up/down motor’s malfunction B
C1143 Leading edge paddle up/down motor’s malfunction B
C1144 Pre-eject drive motor’s malfunction (When FS-534 is installed) B
Stacker plate drive motor’s malfunction (When FS-535 is installed)
C1145 Trailing edge stopper motor’s malfunction B
C1152 Paper transport belt motor’s malfunction B
C1156 SD paddle motor’s malfunction (trailing edge) B
C1184 Paper discharge control motor’s malfunction B
C1195 Paper discharge control motor’s malfunction (When FS-534+SD-511 is installed) B
Paper receiving guide control motor’s malfunction (When FS-535+SD-512 is
installed)
C1196 Center fold roller motor’s malfunction (When FS-534+SD-511 is installed) B
Tri-fold guide motor’s malfunction (When FS-535+SD-512 is installed)
C1197 Tri-folding guide motor’s malfunction (When FS-534+SD-511 is installed) B
Center fold change motor’s malfunction (When FS-535+SD-512 is installed)
C11A2 Receiving roller pressure/ retraction motor’s malfunction B
C11C5 Paper size detect board failure C
C11E1 Paper exit switching drive malfunction B
C2101 Charge cleaning motor/K’s malfunction B
C2151 Secondary transfer roller pressure welding alienation B
C2152 Transfer belt pressure welding alienation B
C2160 PC charge (C) malfunction B
C2161 PC charge (M) malfunction B
C2162 PC charge (Y) malfunction B
C2163 PC charge (K) malfunction B
C2164 PC charge malfunction B
C2204 Waste toner transport motor’s failure to turn B
C2253 PC motor/YMC’s failure to turn B
C2254 PC motor/YMC’s turning at abnormal timing B
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Code Item Rank

C2255 Developing motor/YMC’s failure to turn B
C2256 Developing motor/YMC’s turning at abnormal timing B
C2257 Cleaning brush motor’s failure to turn B
C2258 Cleaning brush motor’s turning at abnormal timing B
C2259 Developing motor/K’s failure to turn B
C225A Developing motor/K’s turning at abnormal timing B
C225B PC motor/K’s failure to turn B
C225C PC motor/K’s turning at abnormal timing B
C2350 Toner suction fan’s failure to turn B
C2353 IU cooling fan’s failure to turn B
C2414 Developing unit/K new release failure B
C2551 Abnormally low toner density detected cyan TCR sensor B
C2552 Abnormally high toner density detected cyan TCR sensor B
C2553 Abnormally low toner density detected magenta TCR sensor B
C2554 Abnormally high toner density detected magenta TCR sensor B
C2555 Abnormally low toner density detected yellow TCR sensor B
C2556 Abnormally high toner density detected yellow TCR sensor B
C2557 Abnormally low toner density detected black TCR sensor B
C2558 Abnormally high toner density detected black TCR sensor B
C2559 Cyan TCR sensor adjustment failure B
C255A Magenta TCR sensor adjustment failure B
C255B Yellow TCR sensor adjustment failure B
C255C Black TCR sensor adjustment failure B
C2561 Cyan TCR sensor failure B
C2562 Magenta TCR sensor failure B
C2563 Yellow TCR sensor failure B
C2564 Black TCR sensor failure B
C2650 Main backup media access error C
C2651 EEPROM access error (IU C) C
C2652 EEPROM access error (IU M) C
C2653 EEPROM access error (IU Y) C
C2A14 Drum unit/K new release failure B
C2A21 Toner cartridge/C new release failure C
C2A22 Toner cartridge/M new release failure C
C2A23 Toner cartridge/Y new release failure C
C2A24 Toner cartridge/K new release failure C
C3101 Fusing pressure roller separation failure B
C3102 Heating roller failure to turn A
C3201 Fusing motor’s failure to turn B
C3202 Fusing motor’s turning at abnormal timing B
C3303 Paper cooling fan/out’s failure to turn B
C3305 Switchback paper cooling fan’s failure to turn B
C3425 Fusing warm-up trouble A
C3722 Fusing abnormally high temperature detection (Edge of the heating roller) A
C3725 Fusing abnormally high temperature detection (Center of the heating roller) A
C3726 Fusing abnormally high temperature detection (Middle of the heating roller) A
C3822 Fusing abnormally low temperature detection (Edge of the heating roller) A
C3825 Fusing abnormally low temperature detection (Main of the heating roller) A
C3903 Thermostat tripping A
C3922 Fusing sensor wire breaks detection (Edge of the heating roller) A
C3925 Fusing sensor wire breaks detection (Center of the heating roller) A
C3926 Fusing sensor wire breaks detection (Main of the heating roller) A
C392A Heating roller temperature sensor contamination (Center of the heating roller) A
C3B02 IH malfunction (CPU) A
C3B03 IH malfunction (monitor) A
C3B07 IH input power error A
C3B08 IH input voltage error B
C4002 PH communication error C
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Code Item Rank

C4101 Polygon motor’s rotation trouble B
C4301 PH cooling fan’s failure to turn B
C4501 Laser malfunction B
C4801 Main unit board failure C
C4802 Main unit backup data miscompare C
C5104 Transfer belt motor's failure to turn B
C5105 Transfer belt motor's turning at abnormal timing B
C5304 IH power supply cooling fan's failure to turn B
C5306 IH coil cooling fan's failure to turn B
C5351 DC power supply cooling fan's failure to turn B
C5354 Ozone ventilation fan's failure to turn B
C5355 Toner bottle cooling fan's failure to turn B
C5370 MFP control board cooling fan's failure to turn C
C5372 MFP control board CPU temperature failure C
C5601 Engine control error C
C6001 DF related configuration error 1 C
C6002 DF related configuration error 2 C
C6102 Drive system home sensor malfunction B
C6103 Slider over running B
C6104 Back side cleaning home sensor abnormality (initial) B
C6105 Back side cleaning home sensor abnormality (normal) B
C6704 Image input time out C
C6751 CCD clamp/gain adjustment failure B
C6752 ASIC clock input error (front side) C
C6753 ASIC clock input error (back side) C
C6754 CIS clamp adjustment failure B
C6755 CIS gain adjustment failure B
C6756 CCD power-supply voltage malfunction C
C6901 DSC board mount failure 1 C
C6902 DSC Bus check NG1-1 C
C6903 DSC Bus check NG1-2 C
C6911 DSC board mount failure 2 C
C6912 DSC Bus check NG2-1 C
C6913 DSC Bus check NG2-2 C
C6F01 Scanner sequence trouble 1 C
C6F02 Reserved
C6F03 Reserved
C6F04 Reserved
C6F05 Reserved
C6F06 Reserved
C6F07 Reserved
C6F08 Reserved
C6F09 Reserved
C6F0A Reserved
C6FDC Reserved
C6FDD Reserved
C8101 Before reading pressure/retraction alienation mechanism B
C8103 Lift up mechanism trouble (Upward movement) B
C8106 Lift up mechanism failure (Downward movement) B
C8107 Glass cleaning mechanism trouble B
C8302 Take-up cooling fan failure B
C8401 Data flash failure C
C9401 Exposure LED lighting failure A
C9402 Exposure LED lighting abnormally A
C9403 CIS LED lighting failure A
C9404 CIS LED lighting abnormally A
CA051 Standard controller configuration failure C
CA052 Controller hardware error C
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Code Item Rank

CA053 Controller start failure C
CB001 FAX board error 1 C
CB002 FAX board error 2 C
CB003 FAX board error 3 C
CB051 FAX board installation error (Line 1) C
CB052 FAX board installation error (Line 2) C
CB110 FAX driver error: Instance generation error or observer registration error C
CB111 FAX driver error: Configuration space initialization NG C
CB112 FAX driver error: Semaphore acquisition, release error C
CB113 FAX driver error: Sequence error among main body tasks C
CB114 FAX driver error: Message queue control error C
CB115 FAX driver error: Main body - sequence error among FAX boards C
CB116 FAX driver error: FAX board nonresponse (Nonresponse after initialization) C
CB117 FAX driver error: ACK waiting timeout error C
CB118 FAX driver error: Receiving undefined frame C
CB119 FAX driver error: DMA transfer error C
CB120 JC soft error C
CB122 Device error (GA LOCAL SRAM) C
CB123 Device error (DRAM) C
CB125 Device error (GA) C
CB126 Timeout error due to nonresponse from DC during suspension process C
CB127 Timeout error due to nonresponse from CC during suspension process C
CB128 Timeout error due to nonresponse from LINE during suspension process C
CB130 MIF driver error: Driver soft error C
CB131 MIF driver error: Reception frame length error from main C
CB132 MIF driver error: Reception frame header error from main C
CB133 MIF driver error: 232C i/f sequence error C
CB134 MIF driver error: DPRAM i/f sequence error C
CB135 MIF driver error: DPRAM CTL/STL register error C
CB136 MIF driver error: ACK waiting timeout C
CB137 MIF driver error: DPRAM RESET reception C
CB140 MSG I/F Error with JC C
CB141 I/F error with main: I/F error with driver C
CB142 I/F error with main: Undefined command reception C
CB143 I/F error with main: Command frame length error C
CB144 I/F error with main: Command parameter length error C
CB145 I/F error with main: Undefined parameter C
CB146 I/F error with main: Command/response sequence error C
CB150 Line control: External class instance acquisition error C
CB151 Line control: Job start error (Starting job parameter error/child job generation error) C
CB152 Line control: Doc access error (Report buf access error) C
CB153 Line control: Response wait timeout from external task C
CB154 Line control: Internal que table control error (create/enque/deque) C
CB160 1 destination control: Instance generation error C
CB161 1 destination control: Timeout error C
CB162 1 destination control: Interface error C
CB163 1 destination control: Message que control error C
CB164 1 destination control: Semaphore acquisition release error C
CB165 1 destination control: Observer registration error C
CB166 1 destination control: Reception resource check error C
CB167 1 destination control: Deployment error of sending image information C
CB168 1 destination control: Serialization error of receiving image C
CB169 1 destination control: Access error to quick memory data C
CB170 Page control: Internal que table control error (create/enque/deque) C
CB171 Page control: Instance generation error C
CB172 Page control: Timeout error C
CB173 Page control: Interface error C
CB174 Page control: Semaphore acquisition release error C
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Code Item Rank

CB175 Page control: Observer registration error C
CB176 Page control: Unable to check TTI domain C
CB177 Page control: Error return from TTI rasterizer C
CB178 Page control: Receiving job generation error C
CB179 Page control: Sequence control error C
CB180 Page control: Access error to quick sending memory data C
CB181 Page control: BlockBuff acquisition error C
CB182 Page control: Sending block image error (Req, restore) C
CB183 Page control: Receiving block image error (Req, store) C
CB184 Page control: Storage error of receiving image information C
CB185 Page control: Receiving data size logic error (Receiving data are not multiples of C
dotline)
CB186 Page control: Image buf acquisition (alloc) error C
CB187 Page control: Error return from compressor C
CB188 Page control: BandBuf control error (newInstance/get/free) C
CB190 USB IF error (OS notifies an error during configuration setting after recovery from the C
sleep or attach.)
CB191 USB IF error (EndPoint1: Bulk Out (command, transmitted image data)) (error retry 1 C
min. timeout)
CB192 USB IF error (EndPoint2: Bulk In (response, received image data)) (error retry 5 sec. C
timeout)
CB193 USB IF error (EndPoint3: Interrupt In (fax board status)) (error retry 1 min. timeout) C
CB194 USB IF error (EndPoint4: Bulk Out (main body status)) (error retry 3 sec. timeout) C
CB195 USB IF error (Attach not detected for 1 min. after recovery from sleep) C
CB196 USB IF error (Detach not detected for 1 min. after recovery from sleep) C
CC001 Undetectable
CC151 ROM contents error upon startup (MSC) C
CC152 ROM contents error upon startup (scanner) C
CC153 ROM contents error upon startup (PRT) C
CC155 Finisher ROM error C
CC156 ADF ROM error C
CC157 Finisher ROM error (RU) C
CC158 Finisher ROM error (ZU) C
CC159 ROM contents error upon startup (DSC1) C
CC15A ROM contents error upon startup (DSC2) C
CC15B Finisher ROM error (SD) (When FS-534+SD-511 is installed, When FS-535+SD-512 C
is installed)
CC163 ROM contents error (PRT) C
CC164 ROM contents error (MSC) C
CC165 ROM contents error (DF) C
CC166 ROM error (i-Option) C
CC170 Dynamic link error during starting (AP0) C
CC171 Dynamic link error during starting (AP1) C
CC172 Dynamic link error during starting (AP2) C
CC173 Dynamic link error during starting (AP3) C
CC174 Dynamic link error during starting (AP4) C
CC180 Dynamic link error during starting (LDR) C
CC181 Dynamic link error during starting (IBR) C
CC182 Dynamic link error during starting (IID) C
CC183 Dynamic link error during starting (IPF) C
CC184 Dynamic link error during starting (IMY) C
CC185 Dynamic link error during starting (SPF) C
CC186 Dynamic link error during starting (OAP) C
CC190 Outline font load error C
CC191 Setting parameter load error (LDR) C
CC211 Authentication device general error C
CC212 User validation error C
CC213 User registration error/Card information setting error C
CC214 User information deletion error C
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Code Item Rank

CC216 Acquisition failure of the number of trials/Initialize error of number of authentication C
CD002 JOB RAM save error C
CD004 Hard disk access error (connection failure) C
CD00F Hard disk data transfer error C
CD010 Hard disk unformat C
CD011 Hard disk out of specifications mounted C
CD012 Mount error due to hard disk being unformatted C
CD020 Hard disk verify error C
CD030 Hard disk management information reading error C
CD041 HDD command execution error C
CD042 C
CD043 C
CD044 C
CD045 C
CD046 C
CD047 HDD SCSI library error C
CD048 C
CD049 C
CD04A C
CD04B C
CD201 File memory mounting error C
CD202 Memory capacity discrepancy C
CD203 Memory capacity discrepancy 2 C
CD211 PCI-SDRAM DMA operation failure C
CD212 Compression/extraction timeout detection C
CD231 Undetectable
CD241 Encryption ASIC error C
CD242 Encryption ASIC mounting error C
CD251 Undetectable
CD252 No relay circuit boards for IC-414 mounting at IC-414 mount setting C
CD261 USB host board failure C
CD271 i-Option activated and additional memory not installed C
CD272 i-Option activated and additional memory and HDD not installed C
CD291 CCD parameter mismatch C
CD3## Nonvolatile data error C
CD370 Nonvolatile data multiple errors C
CD390 Nonvolatile data checksum error C
CD3A0 Counter error C
CD401 NACK command incorrect C
CD402 ACK command incorrect C
CD403 Checksum error C
CD404 Receiving packet incorrect C
CD405 Receiving packet analysis error C
CD406 ACK receiving timeout C
CD407 Retransmission timeout C
CD411 Touch panel board error C
CD412 Touch panel type mismatch C
CD413 Electrostatic touch panel operation mode error C
CD601 Trouble related to security -
CD602
CD603
CDC## Trouble related to security -
CDF50 ASIC image version failure C
CDF51 ASIC image version failure (back side) C
CDF70 ASIC image access failure C
CDF71 ASIC image access failure (back side) C
CDFA0 ASIC image error C
CDFA1 ASIC image error (back side) C
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Code Item Rank

CE001 Abnormal message queue C
CE002 Message and method parameter failure C
CE003 Task error C
CE004 Event error C
CE005 Memory access error C
CE006 Header access error C
CE007 DIMM initialize error C
CE101 Browser finish detected C
CE201 Transmission operation log storage fault C
CE301 Referring incorrect memory C
CE302 Incorrect command C
CE303 Finished due to error inside Qt library C
CE304 Finished due to error outside Qt library C
CE305 Program forced to stop C
CED01 The authentication application information does not exist in the hard disk/SSD board C
in the enhanced server authentication state.
CEEE1 MFP board malfunction C
CEEE2 Scanner section malfunction A
CEEE3 Printer control board malfunction A
CF### Trouble code (CF###) is referred to as abort code. For details of abort code, refer to C
“K.4. ABORT CODE”.

3.5 C0###
3.5.1 C0002
(1) Contents
Trouble type Paper feed communication error
Trouble code C0002
Rank C
Detection timing When the paper feed/transport drive board (PFTDB) is receiving data, a communication error is detected.
Trouble isolation -
Relevant electrical parts • Paper feed/transport drive board (PFTDB)
• Printer control board (PRCB)

(2) Procedure
Step Action Control signal Location of electrical components
Turn OFF the main power switch, disconnect and then
connect the power cord. Wait for 10 sec. or more after
1 - -
connect the power cord, and turn ON the main power
switch.
2 Rewrite the firmware. - -
3 PFTDB ICP3 conduction check - -
4 PRCB ICP16 conduction check - -
5 Replace PFTDB - -
6 Replace PRCB - -
• Link to the layout drawings for related parts by each trouble code (S.1. C0002)

3.5.2 C0104, C0105

(1) Contents
Trouble type Tray 3/4 feeder transportation motor failure to turn
Trouble code C0104
Rank B
Detection timing The lock signal remains HIGH for a predetermined continuous period of time while the motor is turning.
Trouble isolation Tray 3/4
Relevant electrical parts • LCC transport motor (M25)
• Paper feed/transport drive board (PFTDB)
• Printer control board (PRCB)
Trouble type Tray 3/4 feeder transportation motor turning at abnormal timing
Trouble code C0105
Rank B
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Detection timing The lock signal remains LOW for a predetermined continuous period of time while the motor remains stationary.
Trouble isolation -
Relevant electrical parts • LCC transport motor (M25)
• Paper feed/transport drive board (PFTDB)
• Printer control board (PRCB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the connector between M25-PFTDB CN17 for
1 - -
proper connection and correct as necessary.
Check the connector of M25 for proper drive coupling
2 - -
and correct as necessary.
3 M25 operation check PFTDB CN17-1 to 7 11-X
4 Replace M25 - -
5 PFTDB ICP6 conduction check - -
6 Replace PFTDB - -
7 Replace PRCB - -
• Link to the wiring diagram (N.1. bizhub C754e/C654e)
• Link to the layout drawings for related parts by each trouble code (S.2. C0104, C0105)

3.5.3 C0202
(1) Contents
Trouble type Tray 1 feeder up/down abnormality
Trouble code C0202
Rank B
Detection timing The tray 1 upper limit sensor (PS6) is not blocked even after the lapse of a given period of time after the lifting
motion has been started.
Trouble isolation Tray 1
Relevant electrical parts • Tray 1 upper limit sensor (PS6)
• Tray 1 lift-up motor (M6)
• Paper feed/transport drive board (PFTDB)
• Printer control board (PRCB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the connector between M6-PFTDB CN27 for
1 - -
proper connection and correct as necessary.
Check the connector of M6 for proper drive coupling
2 - -
and correct as necessary.
Check the connector between PS6-relay CN145-
3 PFTDB CN15 for proper connection and correct as - -
necessary.
4 PS6 I/O check, sensor check PFTDB CN15-3 (ON) 1-P
5 M6 operation check PFTDB CN28-10 to 11 2 to 3-X
6 Replace M6 - -
7 Replace PFTDB - -
8 PRCB ICP10 conduction check - -
9 Replace PRCB - -
• Link to the wiring diagram (N.1. bizhub C754e/C654e)
• Link to the layout drawings for related parts by each trouble code (S.3. C0202)

3.5.4 C0204
(1) Contents
Trouble type Tray 2 feeder up/down abnormality
Trouble code C0204
Rank B
Detection timing The tray 2 upper limit sensor is not blocked even after the lapse of a given period of time after the lifting motion
has been started.
Trouble isolation Tray 2

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Relevant electrical parts • Tray 2 upper limit sensor (PS14)

• Tray 2 lift-up motor (M8)
• Paper feed/transport drive board (PFTDB)
• Printer control board (PRCB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the connector between M8-PFTDB CN26 for
1 - -
proper connection and correct as necessary.
Check the connector of M8 for proper drive coupling
2 - -
and correct as necessary.
Check the connector between PS14-relay CN15B-
3 PFTDB CN14 for proper connection and correct as - -
necessary.
4 PS14 I/O check, sensor check PFTDB CN14-9 (ON) 4-P
5 M8 operation check PFTDB CN26-10 to 11 4-X
6 Replace M8 - -
7 PFTDB ICP10 conduction check - -
8 Replace PFTDB - -
9 Replace PRCB - -
• Link to the wiring diagram (N.1. bizhub C754e/C654e)
• Link to the layout drawings for related parts by each trouble code (S.4. C0204)

3.5.5 C0206
(1) Contents
Trouble type Tray 3 feeder up/down abnormality
Trouble code C0206
Rank B
Detection timing The tray 3 upper limit sensor is not blocked even after the lapse of a given period of time after the lifting motion
has been started.
Trouble isolation Tray 3
Relevant electrical parts • Tray 3 upper limit sensor (PS22)
• Tray 3 lift-up motor (M23)
• Paper feed/transport drive board (PFTDB)
• Printer control board (PRCB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the connector between M23-PFTDB CN18 for
1 - -
proper connection, and correct as necessary.
Check the connector of M23 for proper drive coupling
2 - -
and correct as necessary.
Check the connectors between PS22-relay CN193-
3 relay CN113B-PFTDB CN20 for proper connection, - -
and correct as necessary.
4 PS22 I/O check, sensor check PFTDB CN20-6 (ON) 6-X
5 M23 operation check PFTDB CN18-3 to 4 9-X
6 Replace M23 - -
7 PFTDB ICP7 conduction check - -
8 Replace PFTDB - -
9 Replace PRCB - -
• Link to the wiring diagram (N.1. bizhub C754e/C654e)
• Link to the layout drawings for related parts by each trouble code (S.5. C0206)

3.5.6 C0208
(1) Contents
Trouble type Tray 4 feeder up/down abnormality
Trouble code C0208
Rank B
Detection timing The tray 4 upper limit sensor is not blocked even after the lapse of a given period of time after the lifting motion
has been started.
Trouble isolation Tray 4
Relevant electrical parts • Tray 4 upper limit sensor (PS27)
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• Tray 4 lift-up motor (M24)

• Paper feed/transport drive board (PFTDB)
• Printer control board (PRCB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the connector between M24-PFTDB CN18 for
1 - -
proper connection and correct as necessary.
Check the connector of M24 for proper drive coupling
2 - -
and correct as necessary.
Check the connector between PS27-relay CN194-relay
3 CN121B-PFTDB CN22 for proper connection and - -
correct as necessary.
4 PS27 I/O check, sensor check PFTDB CN22-6 (ON) 8-X
5 M24 operation check PFTDB CN18-1 to 2 9-X
6 Replace M24 - -
7 PFTDB ICP8 conduction check - -
8 Replace PFTDB - -
9 Replace PRCB - -
• Link to the wiring diagram (N.1. bizhub C754e/C654e)
• Link to the layout drawings for related parts by each trouble code (S.6. C0208)

3.5.7 C0216
(1) Contents
Trouble type LCT up/down abnormality
Trouble code C0216
Rank B
Detection timing The upper limit sensor (PS2) is not blocked even after the set period of time has elapsed after the paper lift-up
operation began.
Trouble isolation LCT
Relevant electrical parts • Upper limit sensor (PS2)
• Lift-up motor (M1)
• LU drive board (LUDB)

(2) Procedure
When LU-204 is installed
Step Action Control signal Location of electrical components
Check the connector between M1-LCDB CN3 for
1 - -
proper connection, and correct as necessary.
Check the connector of M1 for proper drive coupling
2 - -
and correct as necessary.
Check the connectors between PS2-relay CN406-
3 LCDB CN5 for proper connection, and correct as - -
necessary.
4 PS2 I/O check, sensor check LUDB CN5-3 (ON) LU-204 4-G
5 M1 operation check LUDB CN3-4 (ON) LU-204 3-G
6 Replace M1 - -
7 LUDB ICP2 conduction check - -
8 Replace LUDB - -
• Link to the wiring diagram (N.2.2 Large capacity unit LU-204)
• Link to the layout drawings for related parts by each trouble code (S.7. C0216)
When LU-301 is installed
Step Action Control signal Location of electrical components
Check the connector between M1-LCDB CN3 for
1 - -
proper connection, and correct as necessary.
Check the connector of M1 for proper drive coupling
2 - -
and correct as necessary.
Check the connectors between PS2-relay CN3-LCDB
3 - -
CN5 for proper connection, and correct as necessary.
4 PS2 I/O check, sensor check LUDB CN5-3 (ON) LU-301 4-G
5 M1 operation check LUDB CN3-4 (ON) LU-301 3-G
6 Replace M1 - -
7 LUDB ICP2 conduction check - -
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Step Action Control signal Location of electrical components

8 Replace LUDB - -
• Link to the wiring diagram (N.2.3 Large capacity unit LU-301)
• Link to the layout drawings for related parts by each trouble code (S.7. C0216)

3.5.8 C0301
(1) Contents
Trouble type Suction fan’s failure to turn
Trouble code C0301
Rank B
Detection timing The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Trouble isolation -
Relevant electrical parts • Suction fan (FM1)
• Paper feed/transport drive board (PFTDB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the connector between FM1-relay CN278-relay
1 CN271B-PFTDB CN10 for proper connection and - -
correct as necessary.
Check the fan for possible overload and correct as
2 - -
necessary.
FM1 operation check PFTDB CN10-3 (REM)
3 6-P
PFTDB CN10-5 (LOCK)
4 Replace FM1 - -
5 PFTDB ICP2 conduction check - -
6 Replace PFTDB - -
• Link to the wiring diagram (N.1. bizhub C754e/C654e)
• Link to the layout drawings for related parts by each trouble code (S.8. C0301)

3.5.9 C0351
(1) Contents
Trouble type Paper cooling fan/in’s failure to turn
Trouble code C0351
Rank B
Detection timing The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Trouble isolation -
Relevant electrical parts • Paper cooling fan/in (FM13)
• Printer control board (PRCB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the connector between FM13-relay CN325-
1 PRCB CN1 for proper connection and correct as - -
necessary.
Check the fan for possible overload and correct as
2 - -
necessary.
3 FM13 operation check PRCB CN1-11 (LOCK) 7-K
4 Replace FM13 - -
5 Replace PRCB - -
• Link to the wiring diagram (N.1. bizhub C754e/C654e)
• Link to the layout drawings for related parts by each trouble code (S.9. C0351)

3.6 C1###
3.6.1 C1003
(1) Contents
Trouble type PK communication error
Trouble code C1003
Rank B
Detection timing <When FS-535+PK-521 is When a communication error is detected between the FS control board
installed> (FSCB) and the punch control board (PKCB).
Trouble isolation -
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Relevant electrical parts • Punch control board (PKCB)

• FS control board (FSCB)

(2) Procedure
Step Action Control signal Location of electrical components
Turn OFF the main power switch, disconnect and then
connect the power cord. Wait for 10 sec. or more after
1 - -
connect the power cord, and turn ON the main power
switch.
2 Rewrite the firmware. - -
3 Replace PKCB - -
4 Replace FSCB - -
• Link to the layout drawings for related parts by each trouble code (S.10. C1003)

3.6.2 C1004
(1) Contents
Trouble type FNS communication error
Trouble code C1004
Rank C
Detection timing When the FS control board (FSCB) is receiving data, a communication error is detected.
Trouble isolation -
Relevant electrical parts FS control board (FSCB)

(2) Procedure
Step Action Control signal Location of electrical components
Turn OFF the main power switch, disconnect and then
connect the power cord. Wait for 10 sec. or more after
1 - -
connect the power cord, and turn ON the main power
switch.
2 Rewrite the firmware. - -
3 Replace FSCB (FS-534/FS-535) - -
• Link to the layout drawings for related parts by each trouble code (S.11. C1004, CC155)

3.6.3 C1005
(1) Contents
Trouble type ZU communication error
Trouble code C1005
Rank C
Detection timing When the ZU control board (ZUCB) is receiving data, a communication error is detected.
Trouble isolation -
Relevant electrical parts ZU control board (ZUCB)

(2) Procedure
Step Action Control signal Location of electrical components
Turn OFF the main power switch, disconnect and then
connect the power cord. Wait for 10 sec. or more after
1 - -
connect the power cord, and turn ON the main power
switch.
2 Rewrite the firmware. - -
3 Replace ZUCB - -
• Link to the layout drawings for related parts by each trouble code (S.12. C1005, CC157)

3.6.4 C1080
(1) Contents
Trouble type RU communication error
Trouble code C1080
Rank C
Detection timing When the RU control board (RUCB) is receiving data, a communication error is detected.
Trouble isolation -
Relevant electrical parts RU control board (RUCB)

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(2) Procedure
Step Action Control signal Location of electrical components
Turn OFF the main power switch, disconnect and then
connect the power cord. Wait for 10 sec. or more after
1 - -
connect the power cord, and turn ON the main power
switch.
2 Rewrite the firmware. - -
3 Replace RUCB - -
• Link to the layout drawings for related parts by each trouble code (S.13. C1080)

3.6.5 C1081
(1) Contents
Trouble type SD communication error
Trouble code C1081
Rank C
Detection timing When a communication error is detected between the FS control board (FSCB) and the SD drive board
(SDDB).
Trouble isolation Half-Fold/Tri-Fold/Center Stapling
Relevant electrical parts • SD drive board (SDDB)
• FS control board (FSCB)

(2) Procedure
Step Action Control signal Location of electrical components
Turn OFF the main power switch, disconnect and then
connect the power cord. Wait for 10 sec. or more after
1 - -
connect the power cord, and turn ON the main power
switch.
2 Rewrite the firmware. - -
3 Replace SDDB (SD-511/SD-512) - -
4 Replace FSCB. (FS-534/FS-535) - -
• Link to the layout drawings for related parts by each trouble code (S.14. C1081)

3.6.6 C1102
(1) Contents
Trouble type Main tray up/down motor’s drive malfunction
Trouble code C1102
Rank B
Detection timing <When FS-534 is installed> • While the exit tray is being lifted, the main tray upper position sensor
(PS26/PS27) is not blocked and the main tray upper position detect
switch (SW2) is not turned ON, even after the main tray up/down motor
(M11) turns by the set number of times.
• While the exit tray is being lowered, the main tray full detection sensor
(PS29) is not blocked after the set period of time has elapsed after the
main tray up/down motor (M11) is turned ON.
<When FS-535 is installed> • The main tray upper limit sensor (PS44/PS45) is turned ON even after the
set period of time has elapsed while the main tray up/down motor (M5) is
energized.
• The staple paper exit top surface sensor (PS7) is unblocked even after
the set period of time has elapsed while the main tray up/down motor
(M5) is energized.
Trouble isolation -
Relevant electrical parts <When FS-534 is installed> • Main tray up/down motor (M11)
• Main tray upper position sensor/R (PS26)
• Main tray upper position sensor/F (PS27)
• Main tray full detection sensor (PS29)
• Main tray upper position detect switch (SW2)
• FS control board (FSCB)
<When FS-535 is installed> • Main tray up/down motor (M5)
• Main tray upper limit sensor/in (PS44)
• Main tray upper limit sensor/out (PS45)
• Staple paper exit top surface sensor (PS7)
• FS control board (FSCB)

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(2) Procedure
When FS-534 is installed
Step Action Control signal Location of electrical components
Check the motor and sensor connectors for proper
1 - -
connection, and correct as necessary.
Check the connector of M11 for proper drive coupling,
2 - -
and correct as necessary.
3 PS26 I/O check, sensor check FSCB J14<A>-5 (ON) FS-534 2-C
4 PS27 I/O check, sensor check FSCB J14<B>-8 (ON) FS-534 3-C
5 PS29 I/O check, sensor check FSCB J14<A>-8 (ON) FS-534 4-C
6 SW2 operation check FSCB J10-1~2 FS-534 8-K
7 M11 operation check FSCB J9<A>-9 to 10 FS-534 10-C to D
8 Replace M11 - -
9 Replace FSCB - -
• Link to the wiring diagram (N.2.4 Finisher FS-534)
• Link to the layout drawings for related parts by each trouble code (S.15.1 FS-534)
When FS-535 is installed
Step Action Control signal Location of electrical components
Check the motor and sensor connectors for proper
1 - -
connection, and correct as necessary.
Check the connector of M5 for proper drive coupling,
2 - -
and correct as necessary.
3 PS44 I/O check, sensor check FSCB CN24-2 (ON) FS-535 8-L
4 PS45 I/O check, sensor check FSCB CN18-1 to 3 FS-535 13-D
5 PS7 I/O check, sensor check FSCB CN23-15 (ON) FS-535 13-L
6 M5 operation check FSCB CN22-1 to 11 FS-535 5-L
7 Replace M5 - -
8 FSCB ICP1 conduction check - -
9 Replace FSCB - -
• Link to the wiring diagram (N.2.7 Finisher FS-535)
• Link to the layout drawings for related parts by each trouble code (S.15.2 FS-535)

3.6.7 C1103
(1) Contents
Trouble type Alignment plate motor/Fr’s malfunction
Trouble code C1103
Rank B
Detection timing <When FS-534 is installed> • The alignment plate/F home sensor (PS12) is not unblocked after the set
period of time has elapsed after the plate drive starts from the home
position.
• The alignment plate/F home sensor (PS12) is not blocked after the set
period of time has elapsed after the alignment motor/front (M7) is turned
ON to return the plate to the home position,
• The alignment plate/F does not reach the specified position within the set
period of time.
<When FS-535 is installed> The alignment plate motor home sensor/Fr (PS17) is not blocked even after
the set period of time has elapsed while the Alignment plate motor/Fr (M11)
is energized.
Trouble isolation -
Relevant electrical parts <When FS-534 is installed> • Alignment motor/Front (M7)
• Alignment plate/F home sensor (PS12)
• FS control board (FSCB)
<When FS-535 is installed> • Alignment plate motor/Fr (M11)
• Alignment plate motor home sensor/F (PS17)
• FS control board (FSCB)

(2) Procedure
When FS-534 is installed
Step Action Control signal Location of electrical components
Check the connector between M7-FSCB J4 for proper
1 - -
connection and correct as necessary.
Check the connector of M7 for proper drive coupling,
2 - -
and correct as necessary.
Check the connector between PS12-FSCB J4 for
3 - -
proper connection and correct as necessary.
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Step Action Control signal Location of electrical components

4 PS12 I/O check, sensor check FSCB J4<B>-4 (ON) FS-534 13-C
5 M7 operation check FSCB J4<A>-5 to 8 FS-534 11-C to D
6 Replace M7 - -
7 Replace FSCB - -
• Link to the wiring diagram (N.2.4 Finisher FS-534)
• Link to the layout drawings for related parts by each trouble code (S.16.1 FS-534)
When FS-535 is installed
Step Action Control signal Location of electrical components
Check the connector between M11-FSCB CN19 for
1 - -
proper connection and correct as necessary.
Check the connector of M11 for proper drive coupling,
2 - -
and correct as necessary.
Check the connector between PS17-FSCB CN20 for
3 - -
proper connection and correct as necessary.
4 PS17 I/O check, sensor check FSCB CN20-6 (ON) FS-535 12-D
5 M11 operation check FSCB CN19-1 to 4 FS-535 10-D
6 Replace M11 - -
7 FSCB ICP4 conduction check - -
8 Replace FSCB - -
• Link to the wiring diagram (N.2.7 Finisher FS-535)
• Link to the layout drawings for related parts by each trouble code (S.16.2 FS-535)

3.6.8 C1104
(1) Contents
Trouble type Exit roller motor’s malfunction
Trouble code C1104
Rank B
Detection timing <When FS-535 is installed> Even after a predetermined period of time has elapsed since the exit roller
motor (M4) starts operation, the lock signal is not set to L (turning).
Trouble isolation -
Relevant electrical parts • Exit roller motor (M4)
• FS control board (FSCB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the connector between M4-FSCB CN18 for
1 - -
proper connection and correct as necessary.
Check the connector of M4 for proper drive coupling,
2 - -
and correct as necessary.
3 M4 operation check FSCB CN18-4 to 11 FS-535 14-D
4 Replace M4 - -
5 FSCB ICP14 conduction check - -
6 Replace FSCB - -
• Link to the wiring diagram (N.2.7 Finisher FS-535)
• Link to the layout drawings for related parts by each trouble code (S.17. C1104)

3.6.9 C1105
(1) Contents
Trouble type Bundle eject motor’s drive malfunction (When FS-534 is installed)
Paper output roller motor’s drive malfunction (When FS-535 is installed)
Trouble code C1105
Rank B
Detection timing <When FS-534 is installed>
• The gripper home position sensor (PS18) does not block even after the
set period of time has elapsed after the gripper position detection sensor
(PS19) unblocked.
• The gripper position detection sensor (PS19) does not block even after
the set period of time has elapsed after it unblock
• The gripper position detection sensor (PS19) does not block even after
the set period of time has elapsed after the gripper home position sensor
(PS18) unblocked.
• The gripper home position sensor (PS18) does not block even after the
set period of time has elapsed after the bundle eject motor (M10)
unblocked.
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• The gripper home position sensor (PS18) and the gripper position
detection sensor (PS19) are blocked at the same time.
<When FS-535 is installed> The paper output roller home sensor (PS10) is not blocked or unblocked
even after the set period of time has elapsed after the paper output roller
motor (M6) is turned ON.
Trouble isolation -
Relevant electrical parts <When FS-534 is installed> • Bundle eject motor (M10)
• Gripper home position sensor (PS18)
• Gripper position detection sensor (PS19)
• FS control board (FSCB)
<When FS-535 is installed> • Paper output roller motor (M6)
• Paper output roller home sensor (PS10)
• FS control board (FSCB)

(2) Procedure
When FS-534 is installed
Step Action Control signal Location of electrical components
Check the motor and sensor connectors for proper
1 - -
connection, and correct as necessary.
Check the connector of M10 for proper drive coupling,
2 - -
and correct as necessary.
3 PS18 I/O check, sensor check FSCB J13-13 (ON) FS-534 7-C
4 PS19 I/O check, sensor check FSCB J12-3 (ON) FS-534 7-C
5 M10 operation check FSCB J13-1 to 2 FS-534 8-C to D
6 Replace M10 - -
7 Replace FSCB - -
• Link to the wiring diagram (N.2.4 Finisher FS-534)
• Link to the layout drawings for related parts by each trouble code (S.18.1 FS-534)
When FS-535 is installed
Step Action Control signal Location of electrical components
Check the connector between M6-FSCB CN60 for
1 - -
proper connection and correct as necessary.
Check the connector of M6 for proper drive coupling,
2 - -
and correct as necessary.
Check the connector between PS10-relay CN211-
3 FSCB CN21 for proper connection and correct as - -
necessary.
4 PS10 I/O check, sensor check FSCB CN21-3 (ON) FS-535 6-L
5 M6 operation check FSCB CN60-9 to 12 FS-535 16-D
6 Replace M6 - -
7 FSCB ICP19 conduction check - -
8 Replace FSCB - -
• Link to the wiring diagram (N.2.7 Finisher FS-535)
• Link to the layout drawings for related parts by each trouble code (S.18.2 FS-535)

3.6.10 C1106
(1) Contents
Trouble type Stapler movement motor’s malfunction
Trouble code C1106
Rank B
Detection timing <When FS-534 is installed> • The stapler home position sensor (Rear) (PS23) is not blocked or
unblocked even after the set period of time has elapsed after the side
stapler movement motor (M13) turned ON.
• The stapler does not reach the specified position within the set period of
time.
<When FS-535 is installed> The stapler position sensor/1/2/3/4 (PS50/PS/51/PS52/PS53) is blocked or
unblocked even after the set period of time has elapsed after the stapler
movement motor (M13) is turned ON.
Trouble isolation Staple
Relevant electrical parts <When FS-534 is installed> • Side stapler movement motor (M13)
• Stapler home position sensor (Rear) (PS23)
• FS control board (FSCB)

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<When FS-535 is installed> • Stapler movement motor (M13)

• Stapler position sensor/1 (PS50)
• Stapler position sensor/2 (PS51)
• Stapler position sensor/3 (PS52)
• Stapler position sensor/4 (PS53)
• FS control board (FSCB)

(2) Procedure
When FS-534 is installed
Step Action Control signal Location of electrical components
Check the connector between M13-relay CN3-FSCB
1 - -
J11 for proper connection, and correct as necessary.
Check the connector of M13 for proper drive coupling,
2 - -
and correct as necessary.
Check the connector between PS23-relay CN3-FSCB
3 - -
J11 for proper connection, and correct as necessary.
4 PS23 I/O check, sensor check FSCB J11<B>-3 (ON) FS-534 4-C
5 M13 operation check FSCB J11<A>-1 to 4 FS-534 4-C to D
6 Replace M13 - -
7 Replace FSCB - -
• Link to the wiring diagram (N.2.4 Finisher FS-534)
• Link to the layout drawings for related parts by each trouble code (S.19.1 FS-534)
When FS-535 is installed
Step Action Control signal Location of electrical components
Check the motor and sensor connectors for proper
1 - -
connection, and correct as necessary.
Check the connector of M13 for proper drive coupling,
2 - -
and correct as necessary.
3 PS50 I/O check, sensor check FSCB CN23-3 (ON) FS-535 11 to 12-L
4 PS51 I/O check, sensor check FSCB CN23-6 (ON) FS-535 12-L
5 PS52 I/O check, sensor check FSCB CN23-9 (ON) FS-535 12-L
6 PS53 I/O check, sensor check FSCB CN23-12 (ON) FS-535 12-L
7 M13 operation check FSCB CN15-3 to 8 FS-535 8-D
8 Replace M13 - -
9 FSCB ICP18 conduction check - -
10 Replace FSCB - -
• Link to the wiring diagram (N.2.7 Finisher FS-535)
• Link to the layout drawings for related parts by each trouble code (S.19.2 FS-535)

3.6.11 C1109
(1) Contents
Trouble type Stapler motor’s drive malfunction
Trouble code C1109
Rank B
Detection timing <When FS-534 is installed> • The stapler home position sensor (Rear) (PS23) is not blocked or
unblocked even after the set period of time has elapsed after the stapler
motor (M14) turned ON.
• The stapler position sensor (Center) (PS24) is blocked, when the stapler
motor (M14) is running.
<When FS-535 is installed> The home sensor in the staple unit does not turn ON even after the set
period of time has elapsed after the stapler motor (M14) turned ON, and the
home sensor in the staple unit does not turn ON even after the set period of
time has elapsed after the stapler motor (M14) drives to the reverse
direction.
Trouble isolation Staple
Relevant electrical parts <When FS-534 is installed> • Stapler home position sensor (Rear) (PS23)
• Stapler unit
• Stapler position sensor (Center) (PS24)
• FS control board (FSCB)
<When FS-535 is installed> • Stapler unit
• Stapler motor (M14)
• FS control board (FSCB)

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(2) Procedure
When FS-534 is installed
Step Action Control signal Location of electrical components
Check the connector between the stapler unit-relay
1 CN4-FSCB J11 for proper connection and correct as - -
necessary.
Check the connector of the stapler unit for proper drive
2 - -
coupling, and correct as necessary.
Check the connector between PS23-relay CN3-FSCB
3 - -
J11 for proper connection and correct as necessary.
Check the connector between PS24-relay CN3-FSCB
4 - -
J11 for proper connection and correct as necessary.
5 PS23 I/O check, sensor check FSCB J11<B>-3 (ON) FS-534 4-C
6 PS24 I/O check, sensor check FSCB J11<B>-6 (ON) FS-534 4 to 5-C
7 Replace the stapler unit - -
8 Replace FSCB - -
• Link to the wiring diagram (N.2.4 Finisher FS-534)
• Link to the layout drawings for related parts by each trouble code (S.20.1 FS-534)
When FS-535 is installed
Step Action Control signal Location of electrical components
Check the connector between M14-FSCB CN15 for
1 - -
proper connection and correct as necessary.
Check the connector of M14 for proper drive coupling,
2 - -
and correct as necessary.
3 Replace the stapler unit - -
4 M14 operation check FSCB CN15-1 to 2 FS-535 8 to 9-D
5 Replace M14 - -
6 FSCB ICP10 conduction check - -
7 Replace FSCB - -
• Link to the wiring diagram (N.2.7 Finisher FS-535)
• Link to the layout drawings for related parts by each trouble code (S.20.2 FS-535)

3.6.12 C1112
(1) Contents
Trouble type Stapler motor’s malfunction
Trouble code C1112
Rank B
Detection timing <When FS-534+SD-511 is • The stapler home sensor is not turned ON even after the set period of
installed> time has elapsed while the stapler motor is energized.
<When FS-535+SD-512 is • The stapler home sensor is not turned OFF even after the set period of
installed> time has elapsed after the stapler home sensor is turned ON.
Trouble isolation • Staple
• Half-Fold/Tri-Fold Center Stapling
Relevant electrical parts <When FS-534+SD-511 is • Staple unit
installed> • SD drive board (SDDB)
<When FS-535+SD-512 is • FS control board (FSCB)
installed>

(2) Procedure
When FS-534+SD-511 is installed
Step Action Control signal Location of electrical components
Check the connector between the staple unit-SDDB J4
1 - -
for proper connection and correct as necessary.
Check the connector of the staple unit for proper drive
2 - -
coupling and correct as necessary.
3 Replace the staple unit - -
4 Replace SDDB - -
5 Replace FSCB - -
• Link to the layout drawings for related parts by each trouble code (S.21.1 SD-511)
When FS-535+SD-512 is installed
Step Action Control signal Location of electrical components
Check the connector between the staple unit-SDDB J4
1 - -
for proper connection and correct as necessary.

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Step Action Control signal Location of electrical components

Check the connector of the staple unit for proper drive
2 - -
coupling and correct as necessary.
3 Replace the stapler unit - -
4 Replace SDDB - -
5 Replace FSCB - -
• Link to the layout drawings for related parts by each trouble code (S.21.2 SD-512)

3.6.13 C1113
(1) Contents
Trouble type Stopper drive motor’s malfunction
Trouble code C1113
Rank B
Detection timing <When FS-534+SD-511 is
The stopper home sensor (PS6) is not blocked or unblocked even after the
installed>
set period of time has elapsed after the stopper drive motor (M4) is turned
<When FS-535+SD-512 is
ON.
installed>
Trouble isolation • Staple
• Half-Fold/Tri-Fold Center Stapling
Relevant electrical parts <When FS-534+SD-511 is • Stopper drive motor (M4)
installed> • Stopper home sensor (PS6)
<When FS-535+SD-512 is • SD drive board (SDDB)
installed> • FS control board (FSCB)

(2) Procedure
When FS-534+SD-511 is installed
Step Action Control signal Location of electrical components
Check the connector between M4-SDDB J10 for
1 - -
proper connection, and correct as necessary.
Check the connector of M4 for proper drive coupling,
2 - -
and correct as necessary.
Check the connector between PS6-SDDB J10 for
3 - -
proper connection, and correct as necessary.
4 PS6 I/O check, sensor check SDDB J10-5 (ON) SD-511 2-G
5 M4 operation check SDDB J10-6 to 9 SD-511 1 to 2-F to G
6 Replace M4 - -
7 Replace SDDB - -
8 Replace FSCB - -
• Link to the wiring diagram (N.2.5 Saddle stitcher SD-511)
• Link to the layout drawings for related parts by each trouble code (S.22.1 SD-511)
When FS-535+SD-512 is installed
Step Action Control signal Location of electrical components
Check the connector between M4-SDDB J10 for
1 - -
proper connection, and correct as necessary.
Check the connector of M4 for proper drive coupling,
2 - -
and correct as necessary.
Check the connector between PS6-SDDB J10 for
3 - -
proper connection, and correct as necessary.
4 PS6 I/O check, sensor check SDDB J10-5 (ON) SD-512 1-G
5 M4 operation check SDDB J10-6 to 9 SD-512 1-F to G
6 Replace M4 - -
7 Replace SDDB - -
8 Replace FSCB - -
• Link to the wiring diagram (N.2.9 Saddle sticher SD-512)
• Link to the layout drawings for related parts by each trouble code (S.22.2 SD-512)

3.6.14 C1114
(1) Contents
Trouble type Alignment motor’s malfunction
Trouble code C1114
Rank B
Detection timing <When FS-534+SD-511 is
The alignment home sensor (PS4) is not blocked or unblocked even after
installed> the set period of time has elapsed after the alignment motor (M3) is turned
ON.
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<When FS-535+SD-512 is
installed>
Trouble isolation Half-Fold/Tri-Fold Center Stapling
Relevant electrical parts <When FS-534+SD-511 is • Alignment motor (M3)
installed> • Alignment home sensor (PS4)
<When FS-535+SD-512 is • SD drive board (SDDB)
installed> • FS control board (FSCB)

(2) Procedure
When FS-534+SD-511 is installed
Step Action Control signal Location of electrical components
Check the connector between M3-relay CN10-SDDB
1 - -
J7 for proper connection, and correct as necessary.
Check the connector of M3 for proper drive coupling,
2 - -
and correct as necessary.
Check the connector between PS4-relay CN10-SDDB
3 - -
J7 for proper connection, and correct as necessary.
4 PS4 I/O check, sensor check SDDB J7-6 (ON) SD-511 6-F
5 M3 operation check SDDB J7-7 to 10 SD-511 5-F to G
6 Replace M3 - -
7 Replace SDDB - -
8 Replace FSCB - -
• Link to the wiring diagram (N.2.5 Saddle stitcher SD-511)
• Link to the layout drawings for related parts by each trouble code (S.23.1 SD-511)
When FS-535+SD-512 is installed
Step Action Control signal Location of electrical components
Check the connector between M3-relay CN10-SDDB
1 - -
J7 for proper connection, and correct as necessary.
Check the connector of M3 for proper drive coupling,
2 - -
and correct as necessary.
Check the connector between PS4-relay CN10-SDDB
3 - -
J7 for proper connection, and correct as necessary.
4 PS4 I/O check, sensor check SDDB J7-6 (ON) SD-512 5-G
5 M3 operation check SDDB J7-7 to 10 SD-512 5-F to G
6 Replace M3 - -
7 Replace SDDB - -
8 Replace FSCB - -
• Link to the wiring diagram (N.2.9 Saddle sticher SD-512)
• Link to the layout drawings for related parts by each trouble code (S.23.2 SD-512)

3.6.15 C1115
(1) Contents
Trouble type Center fold knife motor’s malfunction
Trouble code C1115
Rank B
Detection timing <When FS-534+SD-511 is The center fold knife home sensor (PS8) is not blocked or unblocked even
installed> after the set period of time has elapsed after the center fold knife motor (M9)
is turned ON.
<When FS-535+SD-512 is The center fold home sensor (PS8) is not blocked even after the set period
installed> of time has elapsed while the center fold knife motor (M9) is energized.
Trouble isolation Half-Fold/Tri-Fold Center Stapling
Relevant electrical parts <When FS-534+SD-511 is • Center fold knife motor (M9)
installed> • Center fold knife home sensor (PS8)
• SD drive board (SDDB)
• FS control board (FSCB)
<When FS-535+SD-512 is • Center fold knife motor (M9)
installed> • Center fold home sensor (PS8)
• SD drive board (SDDB)
• FS control board (FSCB)

(2) Procedure
When FS-534+SD-511 is installed
Step Action Control signal Location of electrical components
Check the connector between M9-SDDB J11 for
1 - -
proper connection, and correct as necessary.
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Step Action Control signal Location of electrical components

Check the connector of M9 for proper drive coupling,
2 - -
and correct as necessary.
Check the connector between PS8-relay CN10-SDDB
3 - -
J7 for proper connection, and correct as necessary.
4 PS8 I/O check, sensor check SDDB J7-3 (ON) SD-511 6-G
5 M9 operation check SDDB J11-11 to 20 SD-511 1 to 2-B
6 Replace M9 - -
7 Replace SDDB - -
8 Replace FSCB - -
• Link to the wiring diagram (N.2.5 Saddle stitcher SD-511)
• Link to the layout drawings for related parts by each trouble code (S.24.1 SD-511)
When FS-535+SD-512 is installed
Step Action Control signal Location of electrical components
Check the connector between M9-SDDB J11 for
1 - -
proper connection, and correct as necessary.
Check the connector of M9 for proper drive coupling,
2 - -
and correct as necessary.
Check the connector between PS8-relay CN10-SDDB
3 - -
J7 for proper connection, and correct as necessary.
4 PS8 I/O check, sensor check SDDB J7-3 (ON) SD-512 5-G
5 M9 operation check SDDB CN11-11 to 20 SD-512 1-B
6 Replace M9 - -
7 Replace SDDB - -
8 Replace FSCB - -
• Link to the wiring diagram (N.2.9 Saddle sticher SD-512)
• Link to the layout drawings for related parts by each trouble code (S.24.2 SD-512)

3.6.16 C1124
(1) Contents
Trouble type Sheet feeder up/down drive failure (lower)
Trouble code C1124
Rank B
Detection timing <When FS-535+PI-505 is The tray upper limit sensor /Lw (PS209) or tray lower limit sensor /Lw
installed> (PS210) are not turned ON even after the set period of time has elapsed
after the tray lift motor /Lw (M202) is energized.
Trouble isolation Post Inserter
Relevant electrical parts • Tray lift motor /Lw (M202)
• Tray upper limit sensor /Lw (PS209)
• Tray lower limit sensor /Lw (PS210)
• PI drive board (PIDB)
• FS control board (FSCB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the connector between M202-relay CN206-
1 PIDB CN56 for proper connection, and correct as - -
necessary.
Check the connector of M202 for proper drive
2 - -
coupling, and correct as necessary.
Check the connector between PS209-relay CN237-
3 PIDB CN53<A> for proper connection, and correct as - -
necessary.
Check the connector between PS210-relay CN236-
4 PIDB CN53<A> for proper connection, and correct as - -
necessary.
5 PS209 I/O check, sensor check PIDB CN53<A>-8 (ON) PI-505 8-C to D
6 PS210 I/O check, sensor check PIDB CN53<A>-11 (ON) PI-505 9-C to D
7 M202 operation check PIDB CN56-5 to 6 PI-505 7-C to D
8 Replace M202 - -
9 PIDB ICP2 conduction check - -
10 Replace PIDB - -
11 Replace FSCB - -
• Link to the wiring diagram (N.2.10 Post inserter PI-505)
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• Link to the layout drawings for related parts by each trouble code (S.25. C1124)

3.6.17 C1125
(1) Contents
Trouble type Sheet feeder up/down drive failure (upper)
Trouble code C1125
Rank B
Detection timing <When FS-535+PI-505 is The tray lower limit sensor /Up (PS205) or tray upper limit sensor /Up
installed> (PS204) are not turned ON even after the set period of time has elapsed
after the tray lift motor /Up (M201) is energized.
Trouble isolation Post Inserter
Relevant electrical parts • Tray lift motor /Up (M201)
• Tray upper limit sensor /Up (PS204)
• Tray lower limit sensor /Up (PS205)
• PI drive board (PIDB)
• FS control board (FSCB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the connector between M201-relay CN203-
1 PIDB CN54 for proper connection, and correct as - -
necessary.
Check the connector of M201 for proper drive
2 - -
coupling, and correct as necessary.
Check the connector between PS204-relay CN235-
3 PIDB CN55 for proper connection, and correct as - -
necessary.
Check the connector between PS205-relay CN235-
4 PIDB CN55 for proper connection, and correct as - -
necessary.
5 PS204 I/O check, sensor check PIDB CN55-8 (ON) PI-505 5-C to D
6 PS205 I/O check, sensor check PIDB CN55-7 (ON) PI-505 6-C to D
7 M201 operation check PIDB CN54-7 to 8 PI-505 4-C to D
8 Replace M201 - -
9 PIDB ICP2 conduction check - -
10 Replace PIDB - -
11 Replace FSCB - -
• Link to the wiring diagram (N.2.10 Post inserter PI-505)
• Link to the layout drawings for related parts by each trouble code (S.26. C1125)

3.6.18 C1127
(1) Contents
Trouble type Punch oscillating motor’s drive malfunction
Trouble code C1127
Rank B
Detection timing <When FS-535+PK-521 is The PK punch home sensor (PS303) is not turned ON even after the set
installed> period of time has elapsed while the punch oscillating motor (M302) is
energized.
Trouble isolation Punch
Relevant electrical parts • Punch oscillating motor (M302)
• PK punch home sensor (PS303)
• Punch control board (PKCB)
• FS control board (FSCB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the connector between M302-relay CN342-
1 relay CN341-PKCB CN37 for proper connection, and - -
correct as necessary.
Check the connector of M302 for proper drive
2 - -
coupling, and correct as necessary.
Check the connector between PS303-relay CN342-
3 relay CN341-PKCB CN34 for proper connection, and - -
correct as necessary.
4 PS303 I/O check, sensor check PKCB CN37-2 (ON) PK-521 5-C
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Step Action Control signal Location of electrical components

5 M302 operation check PKCB CN34-1 to 6 PK-521 5-C
6 Replace M302 - -
7 Replace PKCB - -
8 Replace FSCB - -
• Link to the wiring diagram (N.2.8 Punch kit PK-521)
• Link to the layout drawings for related parts by each trouble code (S.27. C1127)

3.6.19 C1130
(1) Contents
Trouble type 1st stopper motor drive malfunction
Trouble code C1130
Rank B
Detection timing <When FS-535+ZU-606 is The 1st folding stopper home sensor (PS603) is not turned ON even after
installed> the set period of time has elapsed after the 1st stopper motor (M602) starts
searching home position.
Trouble isolation Z fold
Relevant electrical parts • 1st stopper motor (M602)
• 1st folding stopper home sensor (PS603)
• ZU control board (ZUCB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the connector between M602-relay CN30-
1 ZUCB CN15 for proper connection, and correct as - -
necessary.
Check the connector of M602 for proper drive
2 - -
coupling, and correct as necessary.
Check the connector between PS603-relay CN636-
3 ZUCB CN4 for proper connection, and correct as - -
necessary.
4 PS603 I/O check, sensor check ZUCB CN4-11 (ON) ZU-606 5-C
5 M602 operation check ZUCB CN15-4 to 6 ZU-606 3-C
6 Replace M602 - -
7 ZUCB ICP7 conduction check - -
8 Replace ZUCB - -
• Link to the wiring diagram (N.2.6 Z folding unit ZU-606)
• Link to the layout drawings for related parts by each trouble code (S.28. C1130)

3.6.20 C1131
(1) Contents
Trouble type 2nd stopper motor’s drive malfunction
Trouble code C1131
Rank B
Detection timing <When FS-535+ZU-606 is The 2nd stopper home sensor (PS604) is not turned ON even after the set
installed> period of time has elapsed after the 2nd stopper motor (M603) starts
searching home position.
Trouble isolation Z fold
Relevant electrical parts • 2nd folding stopper motor (M603)
• 2nd folding stopper home sensor (PS604)
• ZU control board (ZUCB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the connector between M603-relay CN675-
1 relay CN30-ZUCB CN15 for proper connection, and - -
correct as necessary.
Check the connector of M603 for proper drive
2 - -
coupling, and correct as necessary.
Check the connectors between PS604-relay CN674-
3 relay CN636-ZUCB CN4 for proper connection, and - -
correct as necessary.
4 PS604 I/O check, sensor check ZUCB CN4-5 (ON) ZU-606 4 to 5-C

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Step Action Control signal Location of electrical components

5 M603 operation check ZUCB CN15-7 to 12 ZU-606 4-C
6 Replace M603 - -
7 ZUCB ICP6 conduction check - -
8 Replace ZUCB - -
• Link to the wiring diagram (N.2.6 Z folding unit ZU-606)
• Link to the layout drawings for related parts by each trouble code (S.29. C1131)

3.6.21 C1132
(1) Contents
Trouble type Punch drive motor’s malfunction
Trouble code C1132
Rank B
Detection timing <When FS-534+PK-520 is The punch home sensor (PS1) is not blocked or unblocked even after the
installed> set period of time has elapsed while the punch drive motor (M1) is
energized.
<When FS-535+PK-521 is The PK punch home sensor/2 (PS301) is not blocked or unblocked even
installed> after the set period of time has elapsed while the punch drive motor (M301)
is energized.
Trouble isolation -
Relevant electrical parts <When FS-534+PK-520 is • Punch drive motor (M1)
installed> • Punch home sensor (PS1)
• FS control board (FSCB)
<When FS-535+PK-521 is • Punch drive motor (M301)
installed> • PK punch home sensor/2 (PS301)
• Punch control board (PKCB)
• FS control board (FSCB)

(2) Procedure
When FS-534+PK-520 is installed
Step Action Control signal Location of electrical components
Check the connector between M1-relay CN351-FSCB
1 - -
J7 for proper connection, and correct as necessary.
Check the connector of M1 for proper drive coupling,
2 - -
and correct as necessary.
Check the connector between PS1-FSCB J7 for proper
3 - -
connection, and correct as necessary.
4 PS1 I/O check, sensor check FSCB J7-5 (ON) FS-534 (PK-520) 7-K
5 M1 operation check FSCB J7-7 to 8 FS-534 (PK-520) 7-K
6 Replace M1 - -
7 Replace FSCB - -
• Link to the wiring diagram (N.2.4 Finisher FS-534)
• Link to the layout drawings for related parts by each trouble code (S.30.1 PK-520)
When FS-535+PK-521 is installed
Step Action Control signal Location of electrical components
Check the connector between M301-relay CN351-
1 PKCB CN35 for proper connection, and correct as - -
necessary.
Check the connector of M301 for proper drive
2 - -
coupling, and correct as necessary.
Check the connector between PS301-PKCB CN36 for
3 - -
proper connection, and correct as necessary.
4 PS301 I/O check, sensor check PKCB CN36-5 (ON) PK-521 3-C
5 M301 operation check PKCB CN35-1 to 3 PK-521 2-C
6 Replace M301 - -
7 Replace PKCB - -
8 Replace FSCB - -
• Link to the wiring diagram (N.2.8 Punch kit PK-521)
• Link to the layout drawings for related parts by each trouble code (S.30.2 PK-521)

3.6.22 C1133
(1) Contents
Trouble type Punch shift motor’s drive malfunction
Trouble code C1133
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Rank B
Detection timing <When FS-535+ZU-606 is The punch shift home sensor (PS605) is not turned ON, or is not turned
installed> OFF after it is turned ON, even after the set period of time has elapsed after
the punch shift motor (M605) starts searching its home position.
Trouble isolation Z fold
Relevant electrical parts • Punch shift motor (M605)
• Punch shift home sensor (PS605)
• ZU control board (ZUCB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the connector between M605-ZUCB CN5 for
1 - -
proper connection, and correct as necessary.
Check the connector of M605 for proper drive
2 - -
coupling, and correct as necessary.
Check the connector between PS605-ZUCB CN3 for
3 - -
proper connection, and correct as necessary.
4 PS605 I/O check, sensor check ZUCB CN3-2 (ON) ZU-606 6-C
5 M605 operation check ZUCB CN5-1 to 6 ZU-606 2-C
6 Replace M605 - -
7 ZUCB ICP5 conduction check - -
8 Replace ZUCB - -
• Link to the wiring diagram (N.2.6 Z folding unit ZU-606)
• Link to the layout drawings for related parts by each trouble code (S.31. C1133)

3.6.23 C1134
(1) Contents
Trouble type Main motor cooling fan’s drive malfunction
Trouble code C1134
Rank B
Detection timing <When FS-535+ZU-606 is Even after the set period of time has elapsed after the main motor cooling
installed> fan (FM601) is turned ON, the FM601 EM signal is faulty and the fan is
turned OFF; the signal is faulty after each of the following three trials.
Trouble isolation -
Relevant electrical parts • Main motor cooling fan (FM601)
• ZU control board (ZUCB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the connector between FM601-relay CN653-
1 ZUCB CN11 for proper connection, and correct as - -
necessary.
Check the connector of FM601 for proper drive
2 - -
coupling, and correct as necessary.
3 FM601 operation check ZUCB CN11-11 (DRV) ZU-606 8 to 9-C
4 Replace FM601 - -
5 ZUCB ICP8 conduction check - -
6 Replace ZUCB - -
• Link to the wiring diagram (N.2.6 Z folding unit ZU-606)
• Link to the layout drawings for related parts by each trouble code (S.32. C1134)

3.6.24 C1135
(1) Contents
Trouble type Punch motor’s drive malfunction
Trouble code C1135
Rank B
Detection timing <When FS-535+ZU-606 is The punch motor (M604) is not turned OFF even after the set period of time
installed> has elapsed after it is turned ON.
Trouble isolation -
Relevant electrical parts • Punch motor (M604)
• ZU control board (ZUCB)

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(2) Procedure
Step Action Control signal Location of electrical components
Check the connector between M604-relay CN644-
1 relay CN638-ZUCB CN11 for proper connection, and - -
correct as necessary.
Check the connector of M604 for proper drive
2 - -
coupling, and correct as necessary.
3 M604 operation check ZUCB CN11-2 (DRV) ZU-606 7-C
4 Replace M604 - -
5 ZUCB ICP10 conduction check - -
6 Replace ZUCB - -
• Link to the wiring diagram (N.2.6 Z folding unit ZU-606)
• Link to the layout drawings for related parts by each trouble code (S.33. C1135)

3.6.25 C1136
(1) Contents
Trouble type Punch switchover motor’s drive malfunction
Trouble code C1136
Rank B
Detection timing <When FS-535+ZU-606 is The punch switchover switch (MS601) is not turned OFF from the ON
installed> position, or not turned ON from the OFF position, even after the set period
of time has elapsed after the punch switchover motor (M608) is turned ON.
Trouble isolation Z fold
Relevant electrical parts • Punch switchover motor (M608)
• Punch switchover switch (MS601)
• ZU control board (ZUCB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the connector between M604-relay CN644-
1 relay CN638-ZUCB CN11 for proper connection, and - -
correct as necessary.
Check the connector of M608 for proper drive
2 - -
coupling, and correct as necessary.
3 MS601 I/O check, sensor check ZUCB CN11-9 ZU-606 8-C
4 M608 operation check ZUCB CN11-8 (DRV) ZU-606 7 to 8-C
5 Replace M608 - -
6 ZUCB ICP9 conduction check - -
7 Replace ZUCB - -
• Link to the wiring diagram (N.2.6 Z folding unit ZU-606)
• Link to the layout drawings for related parts by each trouble code (S.34. C1136)

3.6.26 C1140
(1) Contents
Trouble type Alignment plate motor/Rr’s malfunction
Trouble code C1140
Rank B
Detection timing <When FS-534 is installed> The alignment plate/R home sensor (PS13) is not blocked or unblocked
even after the set period of time has elapsed while the alignment motor/Rr
(M8) is energized.
<When FS-535 is installed> The alignment plate motor home sensor/Rr (PS18) is not blocked even after
the set period of time has elapsed while the alignment plate motor/Rr (M12)
is energized.
Trouble isolation -
Relevant electrical parts <When FS-534 is installed> • Alignment motor/Rear (M8)
• Alignment plate/R home sensor (PS13)
• FS control board (FSCB)
<When FS-535 is installed> • Alignment plate motor/Rr (M12)
• Alignment plate motor home sensor/Rr (PS18)
• FS control board (FSCB)

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(2) Procedure
When FS-534 is installed
Step Action Control signal Location of electrical components
Check the connector between M8-FSCB J12 for
1 - -
proper connection, and correct as necessary.
Check the connector of M8 for proper drive coupling,
2 - -
and correct as necessary.
Check the connector between PS13-FSCB J9 for
3 - -
proper connection, and correct as necessary.
4 PS13 I/O check, sensor check FSCB J9<B>-9 (ON) FS-534 9-C
5 M8 operation check FSCB J12-13 to 16 FS-534 5~6-C to D
6 Replace M8 - -
7 Replace FSCB - -
• Link to the wiring diagram (N.2.4 Finisher FS-534)
• Link to the layout drawings for related parts by each trouble code (S.35.1 FS-534)
When FS-535 is installed
Step Action Control signal Location of electrical components
Check the connector between M12-FSCB CN2 for
1 - -
proper connection, and correct as necessary.
Check the connector of M12 for proper drive coupling,
2 - -
and correct as necessary.
Check the connector between PS18-FSCB CN19 for
3 - -
proper connection, and correct as necessary.
4 PS18 I/O check, sensor check FSCB CN20-3 (ON) FS-535 11-D
5 M12 operation check FSCB CN19-5 to 8 FS-535 10-D
6 Replace M12 - -
7 Replace FSCB - -
• Link to the wiring diagram (N.2.7 Finisher FS-535)
• Link to the layout drawings for related parts by each trouble code (S.35.2 FS-535)

3.6.27 C1141
(1) Contents
Trouble type Paddle motor’s drive malfunction
Trouble code C1141
Rank B
Detection timing <When FS-534 is installed> The upper paddle homeposition detection sensor (PS14) is not blocked or
unblocked even after the set period of time has elapsed while the FNS
paddle motor (M5) is turning.
<When FS-535 is installed> Even after a predetermined period of time has elapsed since the paddle
motor (M16) starts operation, the lock signal is not set to L (turning).
Trouble isolation Staple
Relevant electrical parts <When FS-534 is installed> • FNS paddle motor (M5)
• Upper paddle home position detection sensor (PS14)
• FS control board (FSCB)
<When FS-535 is installed> • Paddle motor (M16)
• FS control board (FSCB)

(2) Procedure
When FS-534 is installed
Step Action Control signal Location of electrical components
Check the connector between M5-FSCB J4 for proper
1 - -
connection, and correct as necessary.
Check the connector of M5 for proper drive coupling,
2 - -
and correct as necessary.
Check the connector between PS14-FSCB J4 for
3
proper connection, and correct as necessary.
4 PS14 I/O check, sensor check FSCB J4<B>-7 (ON) FS-534 13-C
5 M5 operation check FSCB J4<A>-5 to 8 FS-534 12-C to D
6 Replace M5 - -
7 Replace FSCB - -
• Link to the wiring diagram (N.2.4 Finisher FS-534)
• Link to the layout drawings for related parts by each trouble code (S.36.1 FS-534)

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When FS-535 is installed

Step Action Control signal Location of electrical components
Check the connector between M16-relay CN211-FSCB
1 - -
CN21 for proper connection, and correct as necessary.
Check the connector of M16 for proper drive coupling,
2 - -
and correct as necessary.
3 M16 operation check FSCB CN21-7 to 14 FS-535 7-L
4 Replace M16 - -
5 FSCB ICP13 conduction check - -
6 Replace FSCB - -
• Link to the wiring diagram (N.2.7 Finisher FS-535)
• Link to the layout drawings for related parts by each trouble code (S.36.2 FS-535)

3.6.28 C1142
(1) Contents
Trouble type Trailing paddle up/down motor’s malfunction
Trouble code C1142
Rank B
Detection timing <When FS-535 is installed> The trail edge paddle home sensor (PS20) is not blocked or unblocked even
after the set period of time has elapsed after the trail edge paddle up/down
motor (M15) is turned ON.
Trouble isolation Staple
Relevant electrical parts • Trail edge paddle up/down motor (M15)
• Trail edge paddle home sensor (PS20)
• FS control board (FSCB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the connector between M15-relay CN122-FSCB
1 - -
CN12 for proper connection, and correct as necessary.
Check the connector of M15 for proper drive coupling,
2 - -
and correct as necessary.
Check the connector between PS20-FSCB CN50 for
3 - -
proper connection, and correct as necessary.
4 PS20 I/O check, sensor check FSCB CN50-6 (ON) FS-535 17-D
5 M15 operation check FSCB CN12-5 to 8 FS-535 5-D
6 Replace M15 - -
7 Replace FSCB - -
• Link to the wiring diagram (N.2.7 Finisher FS-535)
• Link to the layout drawings for related parts by each trouble code (S.37. C1142)

3.6.29 C1143
(1) Contents
Trouble type Leading edge paddle up/down motor’s malfunction
Trouble code C1143
Rank B
Detection timing <When FS-535 is installed> The leading edge paddle home sensor (PS16) is not blocked or unblocked
even after the set period of time has elapsed after the leading edge paddle
up/down motor (M18) is turned ON.
Trouble isolation -
Relevant electrical parts • Leading edge paddle up/down motor (M18)
• Leading edge paddle home sensor (PS16)
• FS control board (FSCB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the connector between M18-relay CN243-FSCB
1 - -
CN24 for proper connection, and correct as necessary.
Check the connector of M18 for proper drive coupling,
2 - -
and correct as necessary.
Check the connector between PS16-relay CN243-
3 FSCB CN24 for proper connection, and correct as - -
necessary.

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Step Action Control signal Location of electrical components

4 PS16 I/O check, sensor check FSCB CN24-16 (ON) FS-535 9-L
5 M8 operation check FSCB CN24-17 to 20 FS-535 9-L
6 Replace M18 - -
7 Replace FSCB - -
• Link to the wiring diagram (N.2.7 Finisher FS-535)
• Link to the layout drawings for related parts by each trouble code (S.38. C1143)

3.6.30 C1144
(1) Contents
Trouble type Pre-eject drive motor’s malfunction (When FS-534 is installed)
Stacker plate drive motor’s malfunction (When FS-535 is installed)
Trouble code C1144
Rank B
Detection timing <When FS-534 is installed> • The pre-eject home sensor (PS21) is not blocked or unblocked even after
the set period of time has elapsed after the pre-eject drive motor (M9) is
turned ON.
• The pre-eject away sensor (PS22) is not blocked or unblocked even after
the set period of time has elapsed after the pre-eject drive motor (M9) is
turned ON.
<When FS-535 is installed> The stacker plate home sensor (PS11) is not blocked or unblocked even
after the set period of time has elapsed while the stacker plate drive motor
(M17) is energized.
Trouble isolation -
Relevant electrical parts <When FS-534 is installed> • Pre-eject drive motor (M9)
• Pre-eject home sensor (PS21)
• Pre-eject away sensor (PS22)
• FS control board (FSCB)
<When FS-535 is installed> • Stacker plate drive motor (M17)
• Stacker plate home sensor (PS11)
• FS control board (FSCB)

(2) Procedure
When FS-534 is installed
Step Action Control signal Location of electrical components
Check the connector between M9-relay CN7<A>-
1 FSCB J13 for proper connection, and correct as - -
necessary.
Check the connector of M9 for proper drive coupling,
2 - -
and correct as necessary.
Check the connector between PS21-relay CN8-relay
3 CN7<B>-FSCB J12 for proper connection, and correct - -
as necessary.
Check the connector between PS22-relay CN8-relay
4 CN7<B>-FSCB J12 for proper connection, and correct - -
as necessary.
5 PS21 I/O check, sensor check FSCB J12-6 (ON) FS-534 6-C
6 PS22 I/O check, sensor check FSCB J12-9 (ON) FS-534 6-C
7 M9 operation check FSCB J13-3 to 4 FS-534 8-C to D
8 Replace M9 - -
9 Replace FSCB - -
• Link to the wiring diagram (N.2.4 Finisher FS-534)
• Link to the layout drawings for related parts by each trouble code (S.39.1 FS-534)
When FS-535 is installed
Step Action Control signal Location of electrical components
Check the connector between M17-relay CN233-FSCB
1 - -
CN23 for proper connection, and correct as necessary.
Check the connector of M17 for proper drive coupling,
2 - -
and correct as necessary.
Check the connector between PS11-FSCB CN20 for
3 - -
proper connection, and correct as necessary.
4 PS11 I/O check, sensor check FSCB CN20-12 (ON) FS-535 12-D
5 M17 operation check FSCB CN23-19~20 FS-535 13-L
6 Replace M17 - -
7 FSCB ICP9 conduction check - -
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Step Action Control signal Location of electrical components

8 Replace FSCB - -
• Link to the wiring diagram (N.2.7 Finisher FS-535)
• Link to the layout drawings for related parts by each trouble code (S.39.2 FS-535)

3.6.31 C1145
(1) Contents
Trouble type Trailing edge stopper motor’s malfunction
Trouble code C1145
Rank B
Detection timing <When FS-534 is installed> The trailing edge stopper home position detection sensor (PS20) is not
blocked or unblocked even after the set period of time has elapsed after the
trailing edge stopper motor (M6) is turned ON.
<When FS-535 is installed> • The trailing edge stopper home sensor (PS22) is not blocked or
unblocked even after the set period of time has elapsed after the trailing
edge stopper motor (M19) is turned ON.
• The trailing edge stopper standby sensor/1 (PS23) is not blocked or
unblocked even after the set period of time has elapsed after trailing edge
stopper motor (M19) is turned ON.
• The trailing edge stopper standby sensor/2 (PS42) is not blocked or
unblocked even after the set period of time has elapsed after the trailing
edge stopper motor (M19) is turned ON.
Trouble isolation -
Relevant electrical parts <When FS-534 is installed> • Trailing edge stopper motor (M6)
• Trailing edge stopper home position detection sensor (PS20)
• FS control board (FSCB)
<When FS-535 is installed> • Trailing edge stopper motor (M19)
• Trailing edge stopper home sensor (PS22)
• Trailing edge stopper standby sensor/1 (PS23)
• Trailing edge stopper standby sensor/2 (PS42)
• FS control board (FSCB)

(2) Procedure
When FS-534 is installed
Step Action Control signal Location of electrical components
Check the connector between M6-FSCB J5 for proper
1 - -
connection, and correct as necessary.
Check the connector of M6 for proper drive coupling,
2 - -
and correct as necessary.
Check the connector between PS20-relay CN22-FSCB
3 - -
J5 for proper connection, and correct as necessary.
4 PS20 I/O check, sensor check FSCB J5-9 (ON) FS-534 9-K
5 M6 operation check FSCB J5-13 to 16 FS-534 9-K
6 Replace M6 - -
7 Replace FSCB - -
• Link to the wiring diagram (N.2.4 Finisher FS-534)
• Link to the layout drawings for related parts by each trouble code (S.40.1 FS-534)
When FS-535 is installed
Step Action Control signal Location of electrical components
Check the motor and sensor connectors for proper
1 - -
connection, and correct as necessary.
Check the connector of M19 for proper drive coupling,
2 - -
and correct as necessary.
3 PS22 I/O check, sensor check FSCB CN20-15 (ON) FS-535 13-D
4 PS23 I/O check, sensor check FSCB CN20-18 (ON) FS-535 13-D
5 PS42 I/O check FSCB CN20-9 (ON) FS-535 12-D
6 M19 operation check FSCB CN19-9 to 12 FS-535 11-D
7 Replace M19 - -
8 Replace FSCB - -
• Link to the wiring diagram (N.2.7 Finisher FS-535)
• Link to the layout drawings for related parts by each trouble code (S.40.2 FS-535)

3.6.32 C1152
(1) Contents
Trouble type Paper transport belt motor’s malfunction
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Trouble code C1152

Rank B
Detection timing <When FS-535+SD-512 is Even after a predetermined period of time has elapsed since the paper
installed> transport belt motor (M34) starts operation, the lock signal is not set to L
(turning).
Trouble isolation Half-Fold/Tri-Fold Center Stapling
Relevant electrical parts • Paper transport belt motor (M34)
• SD drive board (SDDB)
• FS control board (FSCB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the connectors between M34-relay CN1-FSCB
1 - -
CN42 for proper connection, and correct as necessary.
Check the connector of M34 for proper drive coupling,
2 - -
and correct as necessary.
3 M34 operation check SDDB CN1-1 to 11 SD-512 7-D
4 Replace M34 - -
5 FSCB ICP12 conduction check - -
6 Replace SDDB - -
7 Replace FSCB - -
• Link to the wiring diagram (N.2.4 Finisher FS-534)
• Link to the layout drawings for related parts by each trouble code (S.41. C1152)

3.6.33 C1156
(1) Contents
Trouble type SD paddle motor’s malfunction (trailing edge)
Trouble code C1156
Rank B
Detection timing <When FS-534+SD-511 is The paddle home sensor (PS5) is not blocked or unblocked even after the
installed> set period of time has elapsed while the SD paddle motor (M7) is energized.
<When FS-535+SD-512 is The paddle home sensor (PS5) is not blocked or unblocked even after the
installed> set period of time has elapsed while the SD paddle motor (M7) is energized.
Trouble isolation Half-Fold/Tri-Fold Center Stapling
Relevant electrical parts <When FS-534+SD-511 is • SD paddle motor (M7)
installed> • Paddle home sensor (PS5)
• SD drive board (SDDB)
• FS control board (FSCB)
<When FS-535+SD-512 is • SD paddle motor (M7)
installed> • Paddle home sensor (PS5)
• SD drive board (SDDB)
• FS control board (FSCB)

(2) Procedure
When FS-534+SD-511 is installed
Step Action Control signal Location of electrical components
Check the connector between M7-SDDB J8 for proper
1 - -
connection, and correct as necessary.
Check the connector of M7 for proper drive coupling,
2 - -
and correct as necessary.
Check the connector between PS5-SDDB J8 for
3 - -
proper connection, and correct as necessary.
4 PS5 I/O check, sensor check SDDB J8-3 (ON) SD-511 3 to 4-G
5 M7 operation check SDDB J8-4 to 7 SD-511 3-F to G
6 Replace M7 - -
7 Replace SDDB - -
8 Replace FSCB - -
• Link to the wiring diagram (N.2.5 Saddle stitcher SD-511)
• Link to the layout drawings for related parts by each trouble code (S.42.1 SD-511)
When FS-535+SD-512 is installed
Step Action Control signal Location of electrical components
Check the connector between M7-SDDB J8 for proper
1 - -
connection, and correct as necessary.

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Step Action Control signal Location of electrical components

Check the connector of M7 for proper drive coupling,
2 - -
and correct as necessary.
Check the connector between PS5-SDDB J8 for
3 - -
proper connection, and correct as necessary.
4 PS5 I/O check, sensor check SDDB J8-3 (ON) SD-512 3-G
5 M7 operation check SDDB J8-4 to 7 SD-512 3-F to G
6 Replace M7 - -
7 Replace SDDB - -
8 Replace FSCB - -
• Link to the wiring diagram (N.2.9 Saddle sticher SD-512)
• Link to the layout drawings for related parts by each trouble code (S.42.2 SD-512)

3.6.34 C1184
(1) Contents
Trouble type Paper discharge control motor’s malfunction
Trouble code C1184
Rank B
Detection timing <When FS-534 is installed> The paper delivery control sensor (PS28) is not blocked or unblocked even
after the set period of time has elapsed while the paper receiving control
motor (M12) is energized.
Trouble isolation Half-Fold/Tri-Fold Center Stapling
Relevant electrical parts • Paper receiving control motor (M12)
• Paper delivery control sensor (PS28)
• FS control board (FSCB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the connector between M12-relay CN1-FRCB
1 - -
J14 for proper connection, and correct as necessary.
Check the connector of M12 for proper drive coupling,
2 - -
and correct as necessary.
Check the connector between PS28-relay CN1-FRCB
3 - -
J14 for proper connection, and correct as necessary.
4 PS28 I/O check, sensor check FSCB J14<B>-3 (ON) FS-534 2~3-C
5 M12 operation check FSCB J14<A>-9 to 12 FS-534 2-C to D
6 Replace M12 - -
7 Replace FSCB - -
• Link to the wiring diagram (N.2.4 Finisher FS-534)
• Link to the layout drawings for related parts by each trouble code (S.43. C1184)

3.6.35 C1195
(1) Contents
Trouble type Paper discharge control motor’s malfunction (When FS-534+SD-511 is installed)
Paper receiving guide control motor’s malfunction (When FS-535+SD-512 is installed)
Trouble code C1195
Rank B
Detection timing <When FS-534+SD-511 is The curl cover detection sensor (PS2) is not blocked or unblocked even
installed> after the set period of time has elapsed after the paper discharge control
motor (M2) is turned ON.
<When FS-535+SD-512 is The paper receiving guide home sensor (PS2) is not blocked or unblocked
installed> even after the set period of time has elapsed after the paper receiving guide
control motor (M2) is turned ON.
Trouble isolation Half-Fold/Tri-Fold Center Stapling
Relevant electrical parts <When FS-534+SD-511 is • Paper discharge control motor (M2)
installed> • Curl cover detection sensor (PS2)
• SD drive board (SDDB)
• FS control board (FSCB)
<When FS-535+SD-512 is • Paper receiving guide control motor (M2)
installed> • Paper receiving guide home sensor (PS2)
• SD drive board (SDDB)
• FS control board (FSCB)

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(2) Procedure
When FS-534+SD-511 is installed
Step Action Control signal Location of electrical components
Check the connector between M2-relay CN3-relay
1 CN2-SDDB J5 for proper connection, and correct as - -
necessary.
Check the connector of M2 for proper drive coupling,
2 - -
and correct as necessary.
Check the connector between PS2-relay CN3-relay
3 CN2-SDDB J5 for proper connection, and correct as - -
necessary.
4 PS2 I/O check, sensor check SDDB J5-3 (ON) SD-511 3-B
5 M2 operation check SDDB J5-4 to 7 SD-511 3-B
6 Replace M2 - -
7 Replace SDDB - -
8 Replace FSCB - -
• Link to the wiring diagram (N.2.5 Saddle stitcher SD-511)
• Link to the layout drawings for related parts by each trouble code (S.44.1 SD-511)
When FS-535+SD-512 is installed
Step Action Control signal Location of electrical components
Check the connector between M2-relay CN3-relay
1 CN2-SDDB J5 for proper connection, and correct as - -
necessary.
Check the connector of M2 for proper drive coupling,
2 - -
and correct as necessary.
Check the connector between PS2-relay CN3-relay
3 CN2-SDDB J5 for proper connection, and correct as - -
necessary.
4 PS2 I/O check, sensor check SDDB J5-3 (ON) SD-512 3-B
5 M2 operation check SDDB J5-4 to 7 SD-512 2-B
6 Replace M2 - -
7 Replace SDDB - -
8 Replace FSCB - -
• Link to the wiring diagram (N.2.9 Saddle sticher SD-512)
• Link to the layout drawings for related parts by each trouble code (S.44.2 SD-512)

3.6.36 C1196
(1) Contents
Trouble type Center fold roller motor’s malfunction (When FS-534+SD-511 is installed)
Tri-fold guide motor’s malfunction (When FS-535+SD-512 is installed)
Trouble code C1196
Rank B
Detection timing <When FS-534+SD-511 is The guide home sensor (PS7) is not blocked or unblocked even after the set
installed> period of time has elapsed after the center fold roller motor (M6) is turned
ON.
<When FS-535+SD-512 is The tri-fold guide home sensor (PS7) is not not blocked or unblocked even
installed> after the set period of time has elapsed after the tri-fold guide motor (M6) is
turned ON.
Trouble isolation Half-Fold/Tri-Fold Center Stapling
Relevant electrical parts <When FS-534+SD-511 is • Center fold roller motor (M8)
installed> • Guide home sensor (PS7)
• SD drive board (SDDB)
• FS control board (FSCB)
<When FS-535+SD-512 is • Tri-fold guide motor (M6)
installed> • Tri-fold guide home sensor (PS7)
• SD drive board (SDDB)
• FS control board (FSCB)

(2) Procedure
When FS-534+SD-511 is installed
Step Action Control signal Location of electrical components
Check the connector between M8-SDDB J8 for proper
1 - -
connection, and correct as necessary.
Check the connector of M8 for proper drive coupling,
2 - -
and correct as necessary.
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Step Action Control signal Location of electrical components

Check the connector between PS7-SDDB J9 for
3 - -
proper connection, and correct as necessary.
4 PS7 I/O check, sensor check SDDB J9-6 (ON) SD-511 4-G
5 M8 operation check SDDB J8-11 to 14 SD-511 2 to 3-F to G
6 Replace M8 - -
7 Replace SDDB - -
8 Replace FSCB - -
• Link to the wiring diagram (N.2.5 Saddle stitcher SD-511)
• Link to the layout drawings for related parts by each trouble code (S.45.1 SD-511)
When FS-535+SD-512 is installed
Step Action Control signal Location of electrical components
Check the connector between M6-SDDB J9 for proper
1 - -
connection, and correct as necessary.
Check the connector of M6 for proper drive coupling,
2 - -
and correct as necessary.
Check the connector between PS7-SDDB J9 for
3 - -
proper connection, and correct as necessary.
4 PS7 I/O check, sensor check SDDB J9-6 (ON) SD-512 4-G
5 M6 operation check SDDB J9-7 to 10 SD-512 3-F to G
6 Replace M6 - -
7 Replace SDDB - -
8 Replace FSCB - -
• Link to the wiring diagram (N.2.9 Saddle sticher SD-512)
• Link to the layout drawings for related parts by each trouble code (S.45.2 SD-512)

3.6.37 C1197
(1) Contents
Trouble type Tri-folding guide motor’s malfunction (When FS-534+SD-511 is installed)
Center fold change motor’s malfunction (When FS-535+SD-512 is installed)
Trouble code C1197
Rank B
Detection timing <When FS-534+SD-511 is The tri-folding gate home sensor (PS11) is not blocked or unblocked even
installed> after the set period of time has elapsed while the tri-folding guide motor (M6)
is energized.
<When FS-535+SD-512 is The center fold change gate home sensor (PS11) is not blocked or
installed> unblocked even after the set period of time has elapsed while the center fold
change motor (M8) is energized.
Trouble isolation Half-Fold/Tri-Fold Center Stapling
Relevant electrical parts <When FS-534+SD-511 is • Tri-folding guide motor (M6)
installed> • Tri-folding gate home sensor (PS11)
• SD drive board (SDDB)
• FS control board (FSCB)
<When FS-535+SD-512 is • Center fold change motor (M8)
installed> • Center fold change gate home sensor (PS11)
• SD drive board (SDDB)
• FS control board (FSCB)

(2) Procedure
When FS-534+SD-511 is installed
Step Action Control signal Location of electrical components
Check the connector between M6-SDDB J9 for proper
1 - -
connection, and correct as necessary.
Check the connector of M6 for proper drive coupling,
2 - -
and correct as necessary.
Check the connector between PS11-SDDB J8 for
3 - -
proper connection, and correct as necessary.
4 PS11 I/O check, sensor check SDDB J8-10 (ON) SD-511 3-G
5 M6 operation check SDDB J9-7 to 10 SD-511 4-F to G
6 Replace M6 - -
7 Replace SDDB - -
8 Replace FSCB - -
• Link to the wiring diagram (N.2.5 Saddle stitcher SD-511)
• Link to the layout drawings for related parts by each trouble code (S.46.1 SD-511)
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When FS-535+SD-512 is installed

Step Action Control signal Location of electrical components
Check the connector between M8-SDDB J8 for proper
1 - -
connection, and correct as necessary.
Check the connector of M8 for proper drive coupling,
2 - -
and correct as necessary.
Check the connector between PS11-SDDB J8 for
3 - -
proper connection, and correct as necessary.
4 PS11 I/O check, sensor check SDDB J8-10 (ON) SD-512 2-G
5 M8 operation check SDDB J8-11 to 14 SD-512 2-F to G
6 Replace M8 - -
7 Replace SDDB - -
8 Replace FSCB - -
• Link to the wiring diagram (N.2.9 Saddle sticher SD-512)
• Link to the layout drawings for related parts by each trouble code (S.46.2 SD-512)

3.6.38 C11A2
(1) Contents
Trouble type Receiving roller pressure/ retraction motor malfunction
Trouble code C11A2
Rank B
Detection timing <When FS-534 is installed> The receiving roller retraction sensor (PS11) is not blocked or unblocked
even after the set period of time has elapsed after the receiving roller
retraction motor (M4) is turned ON.
Trouble isolation Half-Fold/Tri-Fold Center Stapling
Relevant electrical parts • Receiving roller retraction motor (M4)
• Receiving roller retraction sensor (PS11)
• FS control board (FSCB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the connector between M4-FSCB J4 for proper
1 - -
connection, and correct as necessary.
Check the connector of M4 for proper drive coupling,
2 - -
and correct as necessary.
Check the connector between PS11-FSCB J4 for
3 - -
proper connection, and correct as necessary.
4 PS11 I/O check, sensor check FSCB J4<B>-16 (ON) FS-534 13-C
5 M4 operation check FSCB J4<A>-1 to 4 FS-534 11-C to D
6 Replace M4 - -
7 Replace FSCB - -
• Link to the wiring diagram (N.2.4 Finisher FS-534)
• Link to the layout drawings for related parts by each trouble code (S.47. C11A2)

3.6.39 C11C5
(1) Contents
Trouble type Paper size detect board failure
Trouble code C11C5
Rank C
Detection timing <When FS-535+PK-521 is The size of a transported paper is not detected, causing no punch
installed> operation.
Trouble isolation Half-Fold
Relevant electrical parts Paper size detect board (PSDTB)

(2) Procedure
Step Action Control signal Location of electrical components
1 Check the sensor part of PSDTB, to clean if it is dirty. - -
Check the connector between PSDTB-PKCB CN38 for
2 - PK-521 4-E
proper connection, and correct as necessary.
3 Replace PSDTB - -
• Link to the wiring diagram (N.2.8 Punch kit PK-521)
• Link to the layout drawings for related parts by each trouble code (S.48. C11C5)

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3.6.40 C11E1
(1) Contents
Trouble type Paper exit switching drive malfunction
Trouble code C11E1
Rank B
Detection timing <When FS-534 is installed> The exchange folded paper output sensor (PS30) is not blocked or
unblocked even after the set period of time has elapsed after the FNS entry
transport motor (M2) is turned ON.
Trouble isolation -
Relevant electrical parts • FNS entry transport motor (M2)
• Exchange folded paper output sensor (PS30)
• FS control board (FSCB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the connector between M2-FSCB J9 for proper
1 - -
connection, and correct as necessary.
Check the connector of M2 for proper drive coupling,
2 - -
and correct as necessary.
Check the connector between PS30-FSCB J4 for
3 - -
proper connection, and correct as necessary.
4 PS30 I/O check, sensor check FSCB J4<A>-15 (ON) FS-534 12-C
5 M2 operation check FSCB J9<A>-1 to 4 FS-534 10 to 11-B to C
6 Replace M2 - -
7 Replace FSCB - -
• Link to the wiring diagram (N.2.4 Finisher FS-534)
• Link to the layout drawings for related parts by each trouble code (S.49. C11E1)

3.7 C2###
3.7.1 C2101
(1) Contents
Trouble type Charge cleaning motor/K’s malfunction
Trouble code C2101
Rank B
Detection timing During backward and return movement of the cleaner material, the charging cleaner home sensor is not
blocked after a predetermined period of time has elapsed.
Trouble isolation -
Relevant electrical parts • Drum unit /K
• Charging cleaner home sensor (PS43)
• Charging cleaner return sensor (PS44)
• Charge cleaning motor/K (M15)
• PH relay board (PHRYB)
• Printer control board (PRCB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the drum unit/K for proper connection and
1 - -
correct as necessary.
Check the connector between M15-PHRYB CN12 for
2 - -
proper connection, and correct as necessary.
Check the M15 connector for proper connection and
3 - -
correct as necessary.
Check the connector between PS43-PHRYB CN11 for
4 - -
proper connection, and correct as necessary.
Check the connector between PS44-PHRYB CN11 for
5 - -
proper connection, and correct as necessary.
6 PS43 I/O check, sensor check PHRYB CN11-14 (ON) 8-B
7 PS44 I/O check, sensor check PHRYB CN11-11 (ON) 8-B
8 M15 operation check PHRYB CN12-1 to 2 9-B
9 Replace drum unit /K - -
10 Replace M15 - -
11 PHRYB ICP6 conduction check - -
12 Replace PHRYB - -
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Step Action Control signal Location of electrical components

13 Replace PRCB - -
• Link to the wiring diagram (N.1. bizhub C754e/C654e)
• Link to the layout drawings for related parts by each trouble code (S.50. C2101)

3.7.2 C2151
(1) Contents
Trouble type Secondary transfer roller pressure welding alienation
Trouble code C2151
Rank B
Detection timing • The 2nd transfer pressure sensor (PS50) doesn't unblock (retracting) even after the lapse of a given period of
time after the 2nd transfer pressure motor (M3) has started rotating during the 2nd image transfer roller is
retracting.
• The 2nd transfer pressure sensor (PS50) doesn't block (pressuring) even after the lapse of a given period of
time after the 2nd transfer pressure motor (M3) has started rotating during the 2nd image transfer roller is
pressuring.
Trouble isolation -
Relevant electrical parts • 2nd transfer pressure sensor (PS50)
• 2nd transfer pressure motor (M3)
• Paper feed/transport drive board (PFTDB)
• Printer control board (PRCB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the connector between M3-relay CN271A-
1 PFTDB CN3 for proper connection and correct as - -
necessary.
Check the connector of M3 for proper drive coupling
2 - -
and correct as necessary.
Check the connector between PS50-relay CN271B-
3 PFTDB CN10 for proper connection and correct as - -
necessary.
4 PS50 I/O check, sensor check PFTDB CN10-1 to 2 5 to 6-P
5 M3 operation check PFTDB CN3-9 (ON) 5-P
6 PFTDB ICP16 conduction check - -
7 Replace M3 - -
8 Replace PRCB - -
• Link to the wiring diagram (N.1. bizhub C754e/C654e)
• Link to the layout drawings for related parts by each trouble code (S.51. C2151)

3.7.3 C2152
(1) Contents
Trouble type Transfer belt pressure welding alienation
Trouble code C2152
Rank B
Detection timing • At the completion of transfer belt pressure/retraction operations, the 1st transfer pressure sensor/K (PS51) or
the 1st transfer pressure sensor/YMC (PS52) is not in the status corresponding to each of the transfer belt
pressure/retraction operations. See the table below.
• Even after a predetermined period of time has elapsed since the transfer belt starts pressure/retraction
operation, the 1st transfer pressure sensor/K (PS51) or the 1st transfer pressure sensor/YMC (PS52) is not in
the status corresponding to each of the transfer belt pressure/retraction operations. See the table below.
Trouble isolation -
Relevant electrical parts • Transfer belt unit
• 1st transfer pressure sensor/K (PS51)
• 1st transfer pressure sensor/YMC (PS52)
• 1st transfer pressure motor (M21)
• Printer control board (PRCB)
Operation Position Sensor status (K: Color)
• Color and K retraction -> K pressure K pressure ON (not blocked): OFF (blocked)
• Color and K pressure -> K pressure
• Color and K retraction -> Color and K pressure Color and K pressure ON (not blocked): ON (not blocked)
• K pressure -> Color and K pressure
• K pressure -> Color and K retraction Color and K retraction OFF (blocked): OFF (blocked)
• Color and K pressure -> Color and K retraction

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(2) Procedure
Step Action Control signal Location of electrical components
Check the connector between M21-relay CN428-
1 PRCB CN4 for proper connection and correct as - -
necessary.
Check the connector of M21 for proper drive coupling
2 - -
and correct as necessary.
Check the transfer roller pressure gear of the transfer
3 belt unit for proper engagement and the roller for - -
rolling operation, and correct any faulty motion.
Check the connector between PS51-relay CN297-
4 PRCB CN6 for proper connection and correct as - -
necessary.
Check the connector between PS52-relay CN297-
5 PRCB CN6 for proper connection and correct as - -
necessary.
6 PS51 I/O check, sensor check PRCB CN6-1 (ON) 21 to 22-C
7 PS52 I/O check, sensor check PRCB CN6-4 (ON) 22-C
8 M21 operation check PRCB CN4-9 to 12 3 to 4-K
9 Replace M21 - -
10 Replace the transfer belt unit. - -
11 PRCB ICP5 or ICP24 conduction check - -
12 Replace PRCB - -
• Link to the wiring diagram (N.1. bizhub C754e/C654e)
• Link to the layout drawings for related parts by each trouble code (S.52. C2152)

3.7.4 C2160, C2161, C2162, C2163, C2164

(1) Contents
Trouble type PC charge (C) malfunction, PC charge (M) malfunction, PC charge (Y) malfunction, PC charge (K) malfunction,
PC charge malfunction
Trouble code C2160, C2161, C2162, C2163, C2164
Rank B
Detection timing When electrostatic charge output is ON, electrostatic charge leak detection system continues to detect leaks for
a predetermined period of time.
In this case, C2164 is displayed at the first detection and then after the trouble is reset, a leak IU identification
process is executed. Then the trouble code corresponding to the IU color is displayed.
Trouble isolation -
Relevant electrical parts • Imaging unit/C
• Imaging unit /M
• Imaging unit /Y
• Drum unit/K
• High voltage unit/1 (HV1)
• Printer control board (PRCB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the imaging unit for proper connection and
1 - -
correct as necessary.
Check the HV1 connector for proper connection and
2 - -
correct as necessary.
Check the PRCB connector for proper connection and
3 - -
correct as necessary.
4 Replace the imaging unit. - -
5 Replace the drum unit/K. - -
6 Replace HV1 - -
7 Replace PRCB - -
• Link to the layout drawings for related parts by each trouble code (S.53. C2160, C2161, C2162, C2163, C2164)

3.7.5 C2204
(1) Contents
Trouble type Waste toner transport motor’s failure to turn
Trouble code C2204
Rank B

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Detection timing The waste toner lock sensor (PS23) continues to be blocked or unblocked for a predetermined period of time
when the motor is turning.
Trouble isolation -
Relevant electrical parts • Waste toner lock sensor (PS23)
• Waste toner transport motor (M20)
• PH relay board (PHRYB)
• Printer control board (PRCB)

(2) Procedure
Step Action Control signal Location of electrical components
1 Clean the PS23 if it has toner or paper dust, etc. - -
2 Change the waste toner box. - -
Check the connector between M20-PHRYB CN12 for
3 - -
proper connection and correct as necessary.
Check the connector of M20 for proper drive coupling
4 - -
and correct as necessary.
Check the connector between PS23-PRCB CN17 for
5 - -
proper connection and correct as necessary.
6 PS23 I/O check, sensor check PRCB CN17-18 (ON) 18-C
7 M20 operation check PHRYB CN12-6 to 9 9-B
8 Replace M20 - -
9 PHRYB ICP6 conduction check - -
10 Replace PHRYB - -
11 PRCB ICP15 conduction check - -
12 Replace PRCB - -
• Link to the wiring diagram (N.1. bizhub C754e/C654e)
• Link to the layout drawings for related parts by each trouble code (S.54. C2204)

3.7.6 C2253, C2254

(1) Contents
Trouble type PC motor/YMC’s failure to turn
Trouble code C2253
Rank B
Detection timing The motor lock signal remains HIGH for a predetermined continuous period of time while the motor is turning.
Trouble isolation -
Relevant electrical parts • Imaging unit/C
• Imaging unit /M
• Imaging unit /Y
• PC motor/YMC (M16)
• Printer control board (PRCB)
Trouble type PC motor/YMC's turning at abnormal timing
Trouble code C2254
Rank B
Detection timing The motor lock signal remains LOW for a predetermined continuous period of time while the motor remains
stationary.
Trouble isolation -
Relevant electrical parts • Imaging unit/C
• Imaging unit /M
• Imaging unit /Y
• PC motor/YMC motor (M16)
• Printer control board (PRCB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the connector between M16-PRCB CN22 for
1 - -
proper connection and correct as necessary.
Check the M16 connector for proper drive coupling
2 - -
and correct as necessary.
M16 operation check PRCB CN22-11 (LOCK)
3 15-K
PRCB CN22-8 (REM)
4 Replace M16 - -
5 Replace the imaging unit. - -
6 PRCB ICP5 or ICP18 conduction check - -
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Step Action Control signal Location of electrical components

7 Replace PRCB - -
• Link to the wiring diagram (N.1. bizhub C754e/C654e)
• Link to the layout drawings for related parts by each trouble code (S.55. C2253, C2254)

3.7.7 C2255, C2256

(1) Contents
Trouble type Developing motor/YMC’s failure to turn
Trouble code C2255
Rank B
Detection timing The motor lock signal remains HIGH for a predetermined continuous period of time while the motor is turning.
Trouble isolation -
Relevant electrical parts • Imaging unit/C
• Imaging unit /M
• Imaging unit /Y
• Developing motor/YMC (M17)
• Printer control board (PRCB)
Trouble type Developing motor/YMC’s turning at abnormal timing
Trouble code C2256
Rank B
Detection timing The motor lock signal remains LOW for a predetermined continuous period of time while the motor remains
stationary.
Trouble isolation -
Relevant electrical parts • Imaging unit/C
• Imaging unit /M
• Imaging unit /Y
• Developing motor/YMC (M17)
• Printer control board (PRCB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the connector between M17-PRCB CN22 for
1 - -
proper connection and correct as necessary.
Check the M17 connector for proper drive coupling
2 - -
and correct as necessary.
3 M17 operation check PRCB CN22-13 to 17 15-K
4 Replace M17 - -
5 Replace the imaging unit. - -
6 PRCB ICP5 conduction check - -
7 Replace PRCB - -
• Link to the wiring diagram (N.1. bizhub C754e/C654e)
• Link to the layout drawings for related parts by each trouble code (S.56. C2255, C2256)

3.7.8 C2257, C2258

(1) Contents
Trouble type Cleaning brush motor's failure to turn
Trouble code C2257
Rank B
Detection timing The motor lock signal remains HIGH for a predetermined continuous period of time while the motor is turning.
Trouble isolation -
Relevant electrical parts • Transfer belt unit (cleaner unit)
• Cleaning brush motor (M38)
• Printer control board (PRCB)
Trouble type Cleaning brush motor turning at abnormal timing
Trouble code C2258
Rank B
Detection timing The motor lock signal remains LOW for a predetermined continuous period of time while the motor remains
stationary.
Trouble isolation -
Relevant electrical parts • Transfer belt unit (cleaner unit)
• Cleaning brush motor (M38)
• Printer control board (PRCB)

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(2) Procedure
Step Action Control signal Location of electrical components
Check the connector between M38-PRCB CN39 for
1 - -
proper connection and correct as necessary.
Check the M38 connector for proper drive coupling
2 - -
and correct as necessary.
Check the cleaner unit gear of the transfer belt unit for
3 - -
rotation and correct any faulty rotation.
4 M38 operation check PRCB CN39-1 to 7 20-K
5 Replace M38 - -
6 Replace the transfer belt unit. - -
7 PRCB ICP8 conduction check - -
8 Replace PRCB - -
• Link to the wiring diagram (N.1. bizhub C754e/C654e)
• Link to the layout drawings for related parts by each trouble code (S.57. C2257, C2258)

3.7.9 C2259, C225A

(1) Contents
Trouble type Developing motor/K’s failure to turn
Trouble code C2259
Rank B
Detection timing The motor lock signal remains HIGH for a predetermined continuous period of time while the motor is turning.
Trouble isolation -
Relevant electrical parts • Developing unit/K
• Developing motor/K (M19)
• Printer control board (PRCB)
Trouble type Developing motor/K’s turning at abnormal timing
Trouble code C225A
Rank B
Detection timing The motor lock signal remains LOW for a predetermined continuous period of time while the motor remains
stationary.
Trouble isolation -
Relevant electrical parts • Developing unit/K
• Developing motor/K (M19)
• Printer control board (PRCB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the connector between M19-PRCB CN22 for
1 - -
proper connection and correct as necessary.
Check the M19 connector for proper drive coupling
2 - -
and correct as necessary.
3 M19 operation check PRCB CN22-1 to 5 16-K
4 Replace M19 - -
5 Replace the developing unit/K. - -
6 PRCB ICP6 conduction check - -
7 Replace PRCB - -
• Link to the wiring diagram (N.1. bizhub C754e/C654e)
• Link to the layout drawings for related parts by each trouble code (S.58. C2259, C225A)

3.7.10 C225B, C225C

(1) Contents
Trouble type PC motor/K’s failure to turn
Trouble code C225B
Rank B
Detection timing The motor lock signal remains HIGH for a predetermined continuous period of time while the motor is turning.
Trouble isolation -
Relevant electrical parts • Drum unit/K
• PC motor/K (M18)
• Printer control board (PRCB)
Trouble type PC motor/K’s turning at abnormal timing
Trouble code C225C
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Rank B
Detection timing The motor lock signal remains LOW for a predetermined continuous period of time while the motor remains
stationary.
Trouble isolation -
Relevant electrical parts • Drum unit/K
• PC motor/K (M18)
• Printer control board (PRCB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the connector between M18-PRCB CN21 for
1 - -
proper connection and correct as necessary.
Check the M18 connector for proper drive coupling
2 - -
and correct as necessary.
M18 operation check PRCB CN21-13 (LOCK)
3 16-K
PRCB CN21-10 (REM)
4 Replace M18 - -
5 Replace the drum unit/K. - -
6 PRCB ICP6 or ICP18 conduction check - -
7 Replace PRCB - -
• Link to the wiring diagram (N.1. bizhub C754e/C654e)
• Link to the layout drawings for related parts by each trouble code (S.59. C225B, C225C)

3.7.11 C2350
(1) Contents
Trouble type Toner suction fan's failure to turn
Trouble code C2350
Rank B
Detection timing The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Trouble isolation -
Relevant electrical parts • Toner suction fan (FM7)
• Printer control board (PRCB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the connectors between FM7-relay CN326-
1 PRCB CN2 for proper connection, and correct as - -
necessary.
Check the fan for possible overload and correct as
2 - -
necessary.
FM7 operation check PRCB CN2-4 (DRIVE)
3 2-K
PRCB CN2-6 (LOCK)
4 Replace FM7 - -
5 Replace PRCB - -
• Link to the wiring diagram (N.1. bizhub C754e/C654e)
• Link to the layout drawings for related parts by each trouble code (S.60. C2350)

3.7.12 C2353
(1) Contents
Trouble type IU cooling fan’s failure to turn
Trouble code C2353
Rank B
Detection timing The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Trouble isolation -
Relevant electrical parts • IU cooling fan (FM15)
• PH relay board (PHRYB)
• Printer control board (PRCB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the connectors between FM15-relay CN707-
1 PHRYB CN13 for proper connection, and correct as - -
necessary.
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Step Action Control signal Location of electrical components

Check the fan for possible overload and correct as
2 - -
necessary.
FM15 operation check PHRYB CN5-1 (REM)
3 7-B
PHRYB CN5-3 (LOCK)
4 Replace FM15 - -
5 PHRYB ICP6 conduction check - -
6 Replace PHRYB - -
7 Replace PRCB - -
• Link to the wiring diagram (N.1. bizhub C754e/C654e)
• Link to the layout drawings for related parts by each trouble code (S.61. C2353)

3.7.13 C2414
(1) Contents
Trouble type Developing unit/K new release failure
Trouble code C2414
Rank B
Detection timing The status with the new unit is not cleared after the new developing unit/K is set.
Trouble isolation -
Relevant electrical parts • Developing unit/K
• Printer control board (PRCB)

(2) Procedure
Step Action Control signal Location of electrical components
1 Reinstall developing unit/K. - -
2 Replace the developing unit/K. - -
3 Replace PRCB - -
• Link to the layout drawings for related parts by each trouble code (S.62. C2414, C2552, C2554, C2556, C2558, C2559, C255A, C255B,
C255C, C2651, C2652, C2653, C2A14, C2A21, C2A22, C2A23, A2A24, C4802, C5601, CC153, CEEE3)

3.7.14 C2551, C2553, C2555

(1) Contents
Trouble type • Abnormally low toner density detected cyan TCR sensor
• Abnormally low toner density detected magenta TCR sensor
• Abnormally low toner density detected yellow TCR sensor
Trouble code C2551, C2553, C2555
Rank B
Detection timing When sampling data is determined in TC ratio calculation control, TCR sensor output is higher than a
predetermined value for a predetermined number of times in a row even though there is toner in the sub
hopper.
Trouble isolation -
Relevant electrical parts • Imaging unit /C
• Imaging unit /M
• Imaging unit /Y
• Toner cartridge /C
• Toner cartridge /M
• Toner cartridge /Y
• Toner empty sensor/C (RS/C)
• Toner empty sensor/M (RS/M)
• Toner empty sensor/Y (RS/Y)
• Toner supply motor/Y (M9)
• Toner supply motor/M (M10)
• Toner supply motor/C (M11)
• Toner cartridge motor /YM (M13)
• Toner cartridge motor /CK (M14)
• Printer control board (PRCB)

(2) Procedure
Step Action Control signal Location of electrical components
Perform image troubleshooting procedure if image
1 - -
density is low.
2 Reinstall imaging unit. - -
3 Reinstall toner cartridge. - -
Check the motor connector for proper connection and
4 - -
correct as necessary.
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Step Action Control signal Location of electrical components

Check the connector of M9, M10, M11, M13, M14 for
5 - -
proper drive coupling and correct as necessary.
M9, M10, M11 operation check M9: PRCB CN3-1 to 4
6 (At this time, IU must be non-installation.) M10: PRCB CN3-5 to 8 23 to 24-C
M11: PRCB CN3-9 to 12
M13, M14 operation check M13: PRCB CN4-1 to 4
7 3-K
M14: PRCB CN4-5 to 8
8 Replace M9, M10, M11, M13, M14 - -
If the toner empty sensor and its surroundings inside
9 - -
the sub hopper are dirtied with toner, clean them.
10 Replace imaging unit. - -
11 PRCB ICP23 or ICP24 conduction check - -
12 Replace PRCB. - -
• Link to the wiring diagram (N.1. bizhub C754e/C654e)
• Link to the layout drawings for related parts by each trouble code (S.63. C2551, C2553, C2555)

3.7.15 C2552, C2554, C2556

(1) Contents
Trouble type • Abnormally high toner density detected cyan TCR sensor
• Abnormally high toner density detected magenta TCR sensor
• Abnormally high toner density detected yellow TCR sensor
Trouble code C2552, C2554, C2556
Rank B
Detection timing TC ratio in the developing unit, which is determined by toner replenishing amount control mechanism, is a
predetermined value or more for a given number of times consecutively.
Trouble isolation -
Relevant electrical parts • Imaging unit /C
• Imaging unit /M
• Imaging unit /Y
• Toner cartridge /C
• Toner cartridge /M
• Toner cartridge /Y
• Sub hopper unit
• Printer control board (PRCB)

(2) Procedure
Step Action Control signal Location of electrical components
1 Reinstall toner cartridge - -
2 Reinstall imaging unit - -
3 Replace imaging unit - -
4 Replace PRCB - -
5 Replace the sub hopper unit - -
• Link to the layout drawings for related parts by each trouble code (S.62. C2414, C2552, C2554, C2556, C2558, C2559, C255A, C255B,
C255C, C2651, C2652, C2653, C2A14, C2A21, C2A22, C2A23, A2A24, C4802, C5601, CC153, CEEE3)

3.7.16 C2557
(1) Contents
Trouble type Abnormally low toner density detected black TCR sensor
Trouble code C2557
Rank B
Detection timing When sampling data is determined in TC ratio calculation control, TCR sensor output is higher than a
predetermined value for a predetermined number of times in a row even though there is toner in the sub
hopper.
Trouble isolation -
Relevant electrical parts • Developing unit /K
• Toner cartridge /K
• Toner empty sensor/K (PZS/K)
• Toner supply motor/K (M12)
• Toner cartridge motor /CK (M14)
• Printer control board (PRCB)

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(2) Procedure
Step Action Control signal Location of electrical components
Perform image troubleshooting procedure if image
1 - -
density is low.
Check the connector between M12-relay CN258-
2 PRCB CN3 for proper connection, and correct as - -
necessary.
Check the connector between M14-relay CN321-relay
3 CN428-PRCB CN4 for proper connection, and correct - -
as necessary.
Check the connector of M12 and M14 for proper drive
4 - -
coupling and correct as necessary.
M12 operation check
5 PRCB CN3-13 to 16 24-C
(At this time, IU must be non-installation.)
6 M14 operation check PRCB CN4-5 to 8 3-K
7 Replace M12 and M14 - -
8 Reinstall developing unit /K - -
9 Reinstall toner cartridge - -
If the toner empty sensor and its surroundings inside
10 - -
the sub hopper are dirtied with toner, clean them.
11 Replace the developing unit /K - -
12 PRCB ICP23 or ICP24 conduction check - -
13 Replace PRCB. - -
• Link to the wiring diagram (N.1. bizhub C754e/C654e)
• Link to the layout drawings for related parts by each trouble code (S.64. C2557)

3.7.17 C2558
(1) Contents
Trouble type Abnormally high toner density detected black TCR sensor
Trouble code C2558
Rank B
Detection timing The TC ratio of the toner determined by the toner replenishment control is detected to be the predetermined
value or over for consecutive times.
Trouble isolation -
Relevant electrical parts • Developing unit /K
• Toner cartridge /K
• Sub hopper unit
• Printer control board (PRCB)

(2) Procedure
Step Action Control signal Location of electrical components
1 Reinstall developing unit/K - -
2 Reinstall toner cartridge - -
3 Replace the developing unit/K - -
4 Replace PRCB - -
5 Replace the sub hopper unit - -
• Link to the layout drawings for related parts by each trouble code (S.62. C2414, C2552, C2554, C2556, C2558, C2559, C255A, C255B,
C255C, C2651, C2652, C2653, C2A14, C2A21, C2A22, C2A23, A2A24, C4802, C5601, CC153, CEEE3)

3.7.18 C2559, C255A, C255B

(1) Contents
Trouble type • Cyan TCR sensor adjustment failure
• Magenta TCR sensor adjustment failure
• Yellow TCR sensor adjustment failure
Trouble code C2559, C255A, C255B
Rank B
Detection timing TCR sensor automatic adjustment does not function properly, failing to adjust to an appropriate value.
Trouble isolation -
Relevant electrical parts • Imaging unit /C
• Imaging unit /M
• Imaging unit /Y
• Printer control board (PRCB)

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(2) Procedure
Step Action Control signal Location of electrical components
1 Reinstall imaging unit - -
2 Replace the imaging unit - -
3 PRCB ICP23 or ICP24 conduction check - -
4 Replace PRCB - -
• Link to the layout drawings for related parts by each trouble code (S.62. C2414, C2552, C2554, C2556, C2558, C2559, C255A, C255B,
C255C, C2651, C2652, C2653, C2A14, C2A21, C2A22, C2A23, A2A24, C4802, C5601, CC153, CEEE3)

3.7.19 C255C
(1) Contents
Trouble type Black TCR sensor adjustment failure
Trouble code C255C
Rank B
Detection timing TCR sensor automatic adjustment does not function properly, failing to adjust to an appropriate value.
Trouble isolation -
Relevant electrical parts • Developing unit /K
• Printer control board (PRCB)

(2) Procedure
Step Action Control signal Location of electrical components
1 Reinstall the developing unit/K - -
2 Replace the developing unit /K - -
3 PRCB ICP23 or ICP24 conduction check - -
4 Replace PRCB - -
• Link to the layout drawings for related parts by each trouble code (S.62. C2414, C2552, C2554, C2556, C2558, C2559, C255A, C255B,
C255C, C2651, C2652, C2653, C2A14, C2A21, C2A22, C2A23, A2A24, C4802, C5601, CC153, CEEE3)

3.7.20 C2561, C2562, C2563, C2564

(1) Contents
Trouble type • Cyan TCR sensor failure
• Magenta TCR sensor failure
• Yellow TCR sensor failure
• Black TCR sensor failure
Trouble code C2561: Cyan TCR sensor failure
C2562: Magenta TCR sensor failure
C2563: Yellow TCR sensor failure
C2564: Black TCR sensor failure
Rank B
Detection timing Alarm signals for a TCR sensor are detected more than the predetermined number of times.
This detection is used for detecting disconnection of TCR sensor connector.
Trouble isolation -
Relevant electrical parts • Imaging unit /C
• Imaging unit /M
• Imaging unit /Y
• Developing unit /K
• PH relay board (PHRYB)
• Printer control board (PRCB)

(2) Procedure
Step Action Control signal Location of electrical components
• Reinstall the imaging unit /C,/M, /Y
1 - -
• Reinstall the developing unit /K
Check the harness from imaging unit /C, /M, /Y and
developing unit /K to PHRYB CN2, 3, 4, 5 for proper
connection and correct as necessary.
2 - -
• CN2: Developing unit /K
• CN3: Imaging unit /C
• CN4, CN5: Imaging unit /M, Imaging unit /Y
• Replace the imaging unit
3 - -
• Replace the developing unit /K
4 PRCB ICP 7 conduction check - -
5 Replace PHRYB - -
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Step Action Control signal Location of electrical components

6 Replace PRCB - -
• Link to the layout drawings for related parts by each trouble code (S.65. C2561, C2562, C2563, C2564)

3.7.21 C2650
(1) Contents
Trouble type Main backup media access error
Trouble code C2650
Rank C
Detection timing • The re-written data, which has been read out, checked and founded as error, is read out again and found as
error.
• The error was found when reading out the counter value.
• MFP detects that the SSD board is not mounted.
Trouble isolation -
Relevant electrical parts • SSD board (SSDB)
• MFP board (MFPB)
• Printer control board (PRCB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the connector from SSDB to MFPB for proper
1 - -
connection and correct as necessary.
Check the harness from MFPB to PRCB for proper
2 - -
connection and correct as necessary.
3 Replace MFPB - -
Replace PRCB
1. When the finisher or job separator has been
installed, remove it once.
2. Check that the trouble code “C4802” appears and
then display service mode.
3. Call the Enhanced Security to the screen.
4. Touch [Engine Data Backup].
4 5. Touch [Engine Data Load mode], and press the - -
Start key.
6. Select [Yes], and press the Start key again.
7. Check that the result “OK” appears.
8. Turn OFF the main power switch and turn it ON
again more than 10 seconds after.
9. Update the PRCB firmware.
10. Make the specified readjustments.
If the above actions do not solve the problem, contact
5 - -
KM.
• Link to the layout drawings for related parts by each trouble code (S.66. C2650)

3.7.22 C2651, C2652, C2653

(1) Contents
Trouble type • EEPROM access error (Imaging unit/C)
• EEPROM access error (Imaging unit/M)
• EEPROM access error (Imaging unit/Y)
Trouble code C2651, C2652, C2653
Rank C
Detection timing • The re-written data, which has been read out, checked and founded as error, is read out again and found as
error.
• The error was found when reading out the counter value.
Trouble isolation -
Relevant electrical parts • Imaging unit /C
• Imaging unit /M
• Imaging unit /Y
• Printer control board (PRCB)

(2) Procedure
Step Action Control signal Location of electrical components
Clean the connection between the imaging unit and
1 - -
the machine if dirty
2 Reinstall the imaging unit - -

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Step Action Control signal Location of electrical components

Check the harness for proper connection and correct
3 - -
as necessary.
4 Replace the imaging unit - -
5 Replace PRCB - -
• Link to the layout drawings for related parts by each trouble code (S.62. C2414, C2552, C2554, C2556, C2558, C2559, C255A, C255B,
C255C, C2651, C2652, C2653, C2A14, C2A21, C2A22, C2A23, A2A24, C4802, C5601, CC153, CEEE3)

3.7.23 C2A14
(1) Contents
Trouble type Drum unit/K new release failure
Trouble code C2A14
Rank B
Detection timing The status with the new unit is not cleared after the new drum unit/K is set.
Trouble isolation -
Relevant electrical parts • Drum unit/K
• Printer control board (PRCB)

(2) Procedure
Step Action Control signal Location of electrical components
Clean the connection between the drum unit/K and the
1 - -
developing unit/K if dirty.
2 Reinstall the drum unit - -
Check the harness for proper connection and correct
3 - -
as necessary.
4 Replace the drum unit - -
5 Replace PRCB - -
• Link to the layout drawings for related parts by each trouble code (S.62. C2414, C2552, C2554, C2556, C2558, C2559, C255A, C255B,
C255C, C2651, C2652, C2653, C2A14, C2A21, C2A22, C2A23, A2A24, C4802, C5601, CC153, CEEE3)

3.7.24 C2A21, C2A22, C2A23, C2A24

(1) Contents
Trouble type • Toner cartridge/C new release failure
• Toner cartridge/M new release failure
• Toner cartridge/Y new release failure
• Toner cartridge/K new release failure
Trouble code C2A21, C2A22, C2A23, C2A24
Rank C
Detection timing The status with the new cartridge is not cleared after the new toner cartridge is set.
Trouble isolation -
Relevant electrical parts • Toner cartridge/C
• Toner cartridge/M
• Toner cartridge/Y
• Toner cartridge/K
• Printer control board (PRCB)

(2) Procedure
Step Action Control signal Location of electrical components
Clean the connection between the toner cartridge and
1 - -
the machine if dirty.
2 Reinstall the toner cartridge - -
Check the harness for proper connection and correct
3 - -
as necessary.
4 Replace the toner cartridge - -
5 Replace PRCB - -
• Link to the layout drawings for related parts by each trouble code (S.62. C2414, C2552, C2554, C2556, C2558, C2559, C255A, C255B,
C255C, C2651, C2652, C2653, C2A14, C2A21, C2A22, C2A23, A2A24, C4802, C5601, CC153, CEEE3)

3.8 C3###
3.8.1 C3101
(1) Contents
Trouble type Fusing pressure roller separation failure
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Trouble code C3101

Rank B
Detection timing • The fusing pressure home sensor (PS55) is not turned OFF (retracted state) even after the set period of time
after the fusing pressure roller retraction operation is started.
• The fusing pressure home sensor (PS55) is not OFF (retracted state) when the fusing pressure roller
retraction operation is completed.
• The fusing pressure home sensor (PS55) is not turned ON (pressed state) after the set period of time after
the fusing pressure roller pressure operation is started.
• The fusing pressure home sensor (PS55) is not ON (pressed state) when the fusing pressure roller pressure
operation is completed.
Trouble isolation -
Relevant electrical parts • Fusing pressure home sensor (PS55)
• Fusing pressure motor (M29)
• Printer control board (PRCB)
• Fusing unit

(2) Procedure
Step Action Control signal Location of electrical components
Check the connector between M29-PRCB CN29 for
1 - -
proper connection and correct as necessary.
Check the connector of M29 for proper drive coupling
2
and correct as necessary.
Check the connector between PS55-PRCB CN17 for
3
proper connection and correct as necessary.
4 PS55 I/O check, sensor check - -
5 M29 operation check PRCB CN29-1 to 4 8-H
6 Replace M29 - -
7 Replace the fusing unit - -
8 PFTDB ICP15 or ICP25 conduction check
9 Replace PRCB - -
• Link to the wiring diagram (N.1. bizhub C754e/C654e)
• Link to the layout drawings for related parts by each trouble code (S.67. C3101)

3.8.2 C3102
(1) Contents
Trouble type Heating roller failure to turn
Trouble code C3102
Rank A
Detection timing During any state other than printing operation , the hard latch signal from one or both of the heating roller
rotation latch detection 1 and the heating roller rotation latch detection 2 is turned ON.
Trouble isolation -
Relevant electrical parts • Heating roller rotation sensor (PS56)
• Fusing motor (M30)
• Printer control board (PRCB)
• Fusing unit

(2) Procedure
Step Action Control signal Location of electrical components
Check the fusing unit for proper installation and correct
1 - -
as necessary.
Check the connector between M30-PRCB CN30 for
2 - -
proper connection and correct as necessary.
Check the connector of M30 for proper drive coupling
3 - -
and correct as necessary.
4 PS56 I/O check, sensor check - -
M30 operation check PRCB CN30-4 (REM)
5 4-K
PRCB CN30-7 (LOCK)
6 PRCB ICP15 conduction check
7 Replace M30 - -
8 Replace the fusing unit - -
9 Replace PRCB - -
• Link to the wiring diagram (N.1. bizhub C754e/C654e)
• Link to the layout drawings for related parts by each trouble code (S.68. C3102)

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3.8.3 C3201, C3202

(1) Contents
Trouble type Fusing motor’s failure to turn
Trouble code C3201
Rank B
Detection timing The motor lock signal remains HIGH for a predetermined continuous period of time while the motor is turning.
Trouble isolation -
Relevant electrical parts • Fusing motor (M30)
• Printer control board (PRCB)
Trouble type Fusing motor’s turning at abnormal timing
Trouble code C3202
Rank B
Detection timing The motor lock signal remains LOW for a predetermined continuous period of time while the motor remains
stationary.
Trouble isolation -
Relevant electrical parts • Fusing motor (M30)
• Printer control board (PRCB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the connector between M30-PRCB CN30for
1 - -
proper connection and correct as necessary.
Check the loading status of the fusing unit drive, and
2 - -
correct the error as necessary.
M30 operation check PRCB CN30-4 (REM)
3 4-K
PRCB CN30-7 (LOCK)
4 Replace M30 - -
5 PRCB ICP9 conduction check - -
6 Replace PRCB - -
• Link to the wiring diagram (N.1. bizhub C754e/C654e)
• Link to the layout drawings for related parts by each trouble code (S.69. C3201, C3202)

3.8.4 C3303
(1) Contents
Trouble type Paper cooling fan/out’s failure to turn
Trouble code C3303
Rank B
Detection timing The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Trouble isolation -
Relevant electrical parts • Paper cooling fan/out (FM2)
• Printer control board (PRCB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the connector between FM2-relay CN323-
1 PRCB CN1 for proper connection and correct as - -
necessary.
Check the fan for possible overload and correct as
2 - -
necessary.
FM2 operation check PRCB CN1-3 (DRIVE)
3 7-K
PRCB CN1-5 (LOCK)
4 Replace FM2 - -
5 Replace PRCB - -
• Link to the wiring diagram (N.1. bizhub C754e/C654e)
• Link to the layout drawings for related parts by each trouble code (S.70. C3303)

3.8.5 C3305
(1) Contents
Trouble type Switchback paper cooling fan’s failure to turn
Trouble code C3305
Rank B

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Detection timing The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Trouble isolation -
Relevant electrical parts • Switchback paper cooling fan (FM4)
• Paper feed/transport drive board (PFTDB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the connector between FM4-relay CN282-relay
1 CN280-relay CN279-PFTDB CN10 for proper - -
connection and correct as necessary.
Check the fan for possible overload and correct as
2 - -
necessary.
3 FM4 operation check PFTDB CN10-11 (LOCK) 6-P
4 Replace FM4 - -
5 PFTDB ICP9 conduction check - -
6 Replace PFTDB - -
• Link to the wiring diagram (N.1. bizhub C754e/C654e)
• Link to the layout drawings for related parts by each trouble code (S.71. C3305)

3.8.6 C3425
(1) Contents
Trouble type Fusing warm-up trouble
Trouble code C3425
Rank A
Detection timing After warm-up operation starts, the heating roller temperature sensor does not detect a temperature as high as
a predetermined one though a predetermined period of time has elapsed.
Trouble isolation -
Relevant electrical parts • Fusing unit
• Heating roller temperature sensor (TEMS2)
• IH power supply (IHPU)
• Noise filter (NF1)
• Printer control board (PRCB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the fusing unit for correct installation (whether it
1 - -
is secured in position).
Check the open/close operation of the upper right
2 - -
door.
Check the fusing unit, IHPU, NF1 and PRCB for proper
3 - -
connection and correct or change as necessary.
4 Replace the fusing unit - -
5 Replace IHPU - -
6 Replace PRCB - -
7 Replace NF1 - -
• Link to the layout drawings for related parts by each trouble code (S.72. C3425, C3725, C3825, C3925)

3.8.7 C3722, C3725, C3726

(1) Contents
Trouble type Fusing abnormally high temperature detection (Edge of the heating roller)
Trouble code C3722
Rank A
Detection timing • The heating roller thermistor/3 continues to detect a temperature higher than a predetermined one for a
predetermined period of time.
• The hard protection signal at the edges of the heating side remains OFF for a predetermined continuous
period of time.
Trouble isolation -
Relevant electrical parts • Fusing unit
• Heating roller thermistor/3 (TH3)
• IH power supply (IHPU)
• Noise filter (NF1)
• Printer control board (PRCB)
Trouble type Fusing abnormally high temperature detection (Center of the heating roller)
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Trouble code C3725

Rank A
Detection timing The heating roller temperature sensor continues to detect a temperature higher than a predetermined one for a
predetermined period of time.
Trouble isolation -
Relevant electrical parts • Fusing unit
• Heating roller temperature sensor (TEMS2)
• IH power supply (IHPU)
• Noise filter (NF1)
• Printer control board (PRCB)
Trouble type Fusing abnormally high temperature detection (Middle of the heating roller)
Trouble code C3726
Rank A
Detection timing The heating roller thermistor/2 continues to detect a temperature higher than a predetermined one for a
predetermined period of time.
Trouble isolation -
Relevant electrical parts • Fusing unit
• Heating roller thermistor/2 (TH2)
• IH power supply (IHPU)
• Noise filter (NF1)
• Printer control board (PRCB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the fusing unit for correct installation (whether it
1 - -
is secured in position).
Check the open/close operation of the upper right
2 - -
door.
Check the fusing unit, IHPU, NF1 and PRCB for proper
3 - -
connection and correct or change as necessary.
4 Replace the fusing unit - -
5 Replace IHPU - -
6 Replace PRCB - -
7 Replace NF1 - -
• Link to the layout drawings for related parts by each trouble code (S.72. C3425, C3725, C3825, C3925)
• Link to the layout drawings for related parts by each trouble code (S.73. C3722, C3726, C3822, C3903, C3922, C3926)

3.8.8 C3822, C3825

(1) Contents
Trouble type Fusing abnormally low temperature detection (Edge of the heating roller)
Trouble code C3822
Rank A
Detection timing The heating roller thermistor/3 continues to detect a temperature lower than a predetermined one for a
predetermined period of time.
Trouble isolation -
Relevant electrical parts • Fusing unit
• Heating roller thermistor/3 (TH3)
• IH power supply (IHPU)
• Noise filter (NF1)
• Printer control board (PRCB)
Trouble type Fusing abnormally low temperature detection (Main of the heating roller)
Trouble code C3825
Rank A
Detection timing The heating roller temperature sensor continues to detect a temperature lower than a predetermined one for a
predetermined period of time.
Trouble isolation -
Relevant electrical parts • Fusing unit
• Heating roller temperature sensor (TEMS2)
• IH power supply (IHPU)
• Noise filter (NF1)
• Printer control board (PRCB)

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(2) Procedure
Step Action Control signal Location of electrical components
Check the fusing unit for correct installation (whether it
1 - -
is secured in position).
Check the open/close operation of the upper right
2 - -
door.
Check the fusing unit, IHPU, NF1 and PRCB for proper
3 - -
connection and correct or change as necessary.
4 Replace the fusing unit - -
5 Replace IHPU - -
6 Replace PRCB - -
7 Replace NF1 - -
• Link to the layout drawings for related parts by each trouble code (S.72. C3425, C3725, C3825, C3925)
• Link to the layout drawings for related parts by each trouble code (S.73. C3722, C3726, C3822, C3903, C3922, C3926)

3.8.9 C3903
(1) Contents
Trouble type Thermostat tripping
Trouble code C3903
Rank A
Detection timing During warm-up, the thermostat tripping detection signal continues to be H for the set period of time.
Trouble isolation -
Relevant electrical parts • Fusing unit
• Heating roller thermostat (TS1)
• IH power supply (IHPU)
• Noise filter (NF1)
• Printer control board (PRCB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the fusing unit for correct installation (whether it
1 - -
is secured in position).
Check the open/close operation of the upper right
2 - -
door.
Check the fusing unit, IHPU, NF1 and PRCB for proper
3 - -
connection and correct or change as necessary.
4 Replace the fusing unit - -
5 Replace IHPU - -
6 Replace PRCB - -
7 Replace NF1 - -
• Link to the layout drawings for related parts by each trouble code (S.73. C3722, C3726, C3822, C3903, C3922, C3926)

3.8.10 C3922, C3925, C3926

(1) Contents
Trouble type Fusing sensor wire breaks detection (Edge of the heating roller)
Trouble code C3922
Rank A
Detection timing After a predetermined period of time after the warm-up stage is started, the heating roller thermistor/3 voltage
does not decrease by predetermined steps (temperature rise) within a predetermined period of time.
Trouble isolation -
Relevant electrical parts • Fusing unit
• Heating roller thermistor/3 (TH3)
• IH power supply (IHPU)
• Noise filter (NF1)
• Printer control board (PRCB)
Trouble type Fusing sensor wire breaks detection (Center of the heating roller)
Trouble code C3925
Rank A
Detection timing After a predetermined period of time after the warm-up stage is started, the heating roller temperature sensor
voltage does not increase by predetermined steps (temperature rise) within a predetermined period of time.
Trouble isolation -
Relevant electrical parts
• Fusing unit
• Heating roller temperature sensor (TEMS2)
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• IH power supply (IHPU)

• Noise filter (NF1)
• Printer control board (PRCB)
Trouble type Fusing sensor wire breaks detection (Middle of the heating roller)
Trouble code C3926
Rank A
Detection timing After a predetermined period of time after the warm-up stage is started, the heating roller thermistor/2 voltage
does not decrease by predetermined steps (temperature rise) within a predetermined time.
Trouble isolation -
Relevant electrical parts • Fusing unit
• Heating roller thermistor/2 (TH2)
• IH power supply (IHPU)
• Noise filter (NF1)
• Printer control board (PRCB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the fusing unit for correct installation (whether it
1 - -
is secured in position).
Check the open/close operation of the upper right
2 - -
door.
Check the fusing unit, IHPU, NF1 and PRCB for proper
3 - -
connection and correct or change as necessary.
4 Replace the fusing unit - -
5 Replace IHPU - -
6 Replace PRCB - -
7 Replace NF1 - -
• Link to the layout drawings for related parts by each trouble code (S.72. C3425, C3725, C3825, C3925)
• Link to the layout drawings for related parts by each trouble code (S.73. C3722, C3726, C3822, C3903, C3922, C3926)

3.8.11 C392A
(1) Contents
Trouble type Heating roller temperature sensor contamination (Center of the heating roller)
Trouble code C392A
Rank A
Detection timing While checking the contamination on the heating roller temperature sensor, detected temperature of the heating
roller thermistor/1 exceeded the detected temperature of the heating roller temperature sensor for over the
predetermined value for the predetermined period of time.
Trouble isolation -
Relevant electrical parts • Fusing unit
• Heating roller temperature sensor (TEMS2)
• Heating roller thermistor/1 (TH1)
• IH power supply (IHPU)
• DC power supply (DCPU)
• Printer control board (PRCB)

(2) Procedure
Step Action Control signal Location of electrical components
Wipe the TEMS2 clean of dirt if any.
<Cleaning procedure>
• Clear away a dirt or a foreign object on the sensor
with a cotton swab.
1 • When a dirt is left even if you cleaned the sensor by - -
above procedure, clear away a dirt or a foreign
object on the sensor using a cotton swab dampened
with the alcohol.
And, wipe off the sensor with a dry cotton swab
afterwards.
Check the TEMS2 for installed position and proper
2 - -
connector connection.
Check the TH1 for installed position and proper
3 - -
connector connection.
4 Check the connection of the fusing unit. - -
Check the fusing unit, IHPU, PRCB and DCPU for
5 proper connection and correct or change as - -
necessary.
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Step Action Control signal Location of electrical components

6 Replace the fusing unit - -
7 Replace PRCB - -
• Link to the layout drawings for related parts by each trouble code (S.74. C392A)

3.8.12 C3B02, C3B03

(1) Contents
Trouble type IH malfunction (CPU)
Trouble code C3B02
Rank A
Detection timing A failure in communication with the fusing CPU continues for a predetermined period of time.
Trouble isolation -
Relevant electrical parts • Fusing unit
• IH coil unit (FH1)
• IH power supply (IHPU)
• IH magnetic erasing board (IHMEB)
• Noise filter (NF1)
• Printer control board (PRCB)
Trouble type IH malfunction (monitor)
Trouble code C3B03
Rank A
Detection timing • Though the IH heater is ON, this status cannot be detected mechanically. (IH heater operation failure)
• Though the IH heater is OFF, mechanically, the ON status is detected. (Malfunction of IH heater operation)
Trouble isolation -
Relevant electrical parts • Fusing unit
• IH coil unit (FH1)
• IH magnetic erasing board (IHMEB)
• Noise filter (NF1)
• Printer control board (PRCB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the fusing unit for correct installation (whether it
1 - -
is secured in position).
Check the open/close operation of the upper right
2 - -
door.
Check the fusing unit, IH coil unit, IHPU, IHMEB, NF1
3 and PRCB for proper connection and correct or - -
change as necessary.
4 Replace the fusing unit - -
5 Replace the IH coil unit - -
6 Replace IHPU - -
7 Replace IHMEB - -
8 PRCB ICP5 conduction check - -
9 Replace PRCB - -
10 Replace NF1 - -
• Link to the layout drawings for related parts by each trouble code (S.75. C3B02, C3B03)

3.8.13 C3B07, C3B08

(1) Contents
Trouble type IH input power error
Trouble code C3B07
Rank A
Detection timing • While the IH heater was ON, input power stayed at the high voltage power detection value or over for more
than the predetermined period of time.
• While the IH heater was ON, input power was at the low power detection value or under for more than the
predetermined period of time.
• While the IH heater was ON, input power was at the high voltage detection value or over for more than the
predetermined period of time.
• While the IH heater was ON, input power was below the low voltage detection value or under for more than
the predetermined period of time.
• While the IH heater was ON, inverter power stayed at the upper limit value or over for more than the
predetermined period of time.
• While the IH heater was ON, output voltage halt was detected.
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Trouble isolation -
Relevant electrical parts • IH coil unit (FH1)
• IH power supply (IHPU)
• Noise filter (NF1)
• Printer control board (PRCB)
Trouble type IH input voltage error
Trouble code C3B08
Rank B
Detection timing • While the IH heater was ON, input power was at the high voltage detection value or over for more than the
predetermined period of time.
• While the IH heater was ON, input voltage was at the low power detection value or under for more than the
predetermined period of time.
Trouble isolation -
Relevant electrical parts • IH coil unit (FH1)
• IH power supply (IHPU)
• Noise filter (NF1)
• Printer control board (PRCB)

(2) Procedure
Step Action Control signal Location of electrical components
1 Check the connection of the fusing unit. - -
Check the fusing unit, IH coil unit, IHPU, NF1 and
2 PRCB for proper connection and correct or change as - -
necessary.
3 Replace the IH coil unit - -
4 Replace IHPU - -
5 Replace PRCB - -
6 Replace NF1 - -
• Link to the layout drawings for related parts by each trouble code (S.76. C3B07, C3B08)

3.9 C4###
3.9.1 C4002
(1) Contents
Trouble type PH communication error
Trouble code C4002
Rank C
Detection timing When the PH relay board (PHRYB) is receiving data, a communication error is detected.
Trouble isolation -
Relevant electrical parts • PH relay board (PHRYB)
• Printer control board (PRCB)

(2) Procedure
Step Action Control signal Location of electrical components
Turn OFF the main power switch, disconnect and then
connect the power cord. Wait for 10 sec. or more after
1 - -
connect the power cord, and turn ON the main power
switch.
2 PRCB ICP17 conduction check - -
3 Replace PRCB - -
4 PHRYB ICP1 conduction check - -
5 Replace PHRYB - -
• Link to the layout drawings for related parts by each trouble code (S.77. C4002)

3.9.2 C4101
(1) Contents
Trouble type Polygon motor’s rotation trouble
Trouble code C4101
Rank B
Detection timing • The polygon motor fails to turn stably even after the lapse of a given period of time after activating the
polygon motor.
• Motor lock signal detects HIGH for a given period time consecutively during the polygon motor is rotating.
Trouble isolation -
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Relevant electrical parts • PH unit

• PH relay board (PHRYB)
• Printer control board (PRCB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the connector between the PH unit- PHRYB
1 - -
CN14 for proper connection and correct as necessary.
2 Replace the PH unit - -
3 PHRYB ICP4 or ICP 6 conduction check - -
4 Replace PHRYB - -
5 Replace PRCB - -
• Link to the layout drawings for related parts by each trouble code (S.78. C4101)

3.9.3 C4301
(1) Contents
Trouble type PH cooling fan’s failure to turn
Trouble code C4301
Rank B
Detection timing The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Trouble isolation -
Relevant electrical parts • PH cooling fan (FM14)
• PH relay board (PHRYB)
• Printer control board (PRCB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the connector between FM14-relay CN202-
1 PHRYB CN12 for proper connection and correct as - -
necessary.
Check the fan for possible overload and correct as
2 - -
necessary.
FM14 operation check PHRYB CN12-4 (DRIVE)
3 9-B
PHRYB CN12-5 (LOCK)
4 Replace FM14 - -
5 PHRYB ICP6 conduction check - -
6 Replace PHRYB - -
7 Replace PRCB - -
• Link to the wiring diagram (N.1. bizhub C754e/C654e)
• Link to the layout drawings for related parts by each trouble code (S.79. C4301)

3.9.4 C4501
(1) Contents
Trouble type Laser malfunction
Trouble code C4501
Rank B
Detection timing • SOS signal is not detected even after the lapse of a given period of time after staring the laser output.
• SOS signal is not detected for a given period of time during printing or IDC sensor adjustment.
Trouble isolation -
Relevant electrical parts • PH unit
• PH relay board (PHRYB)
• Printer control board (PRCB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the connector between the PH unit-PHRYB
1 CN15, 16 for proper connection and correct as - -
necessary.
2 Replace the PH unit - -
3 PHRYB ICP2 conduction check - -
4 Replace PHRYB - -
5 Replace PRCB - -
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• Link to the layout drawings for related parts by each trouble code (S.80. C4501)

3.9.5 C4801
(1) Contents
Trouble type Main unit board failure
Trouble code C4801
Rank C
Detection timing MFP detects simultaneous replacement of multiple boards.
Trouble isolation -
Relevant electrical parts • SSD board (SSDB)
• Printer control board (PRCB)

(2) Procedure
Step Action Control signal Location of electrical components
1 Reinstall the old PRCB. - -
If the above actions do not solve the problem, contact
2 - -
KM.
NOTE
• Do not replace the printer control board and the SSD board at the same time. The backup data is lost and image failure may be
caused.
• Link to the layout drawings for related parts by each trouble code (S.81. C4801, CC163)

3.9.6 C4802
(1) Contents
Trouble type Main unit backup data miscompare
Trouble code C4802
Rank C
Detection timing The replacement of the printer control board is detected.
Trouble isolation -
Relevant electrical parts Printer control board (PRCB)

(2) Procedure
Step Action Control signal Location of electrical components
1. When the finisher or job separator has been
installed, remove it once.
2. Call the Enhanced Security in Service Mode to the
screen.
3. Touch [Engine Data Backup].
1 4. Touch [Engine Data Reflect mode], and press the - -
Start key.
5. Select [Yes], and press the Start key again.
6. Check that the result “OK” appears.
7. Turn OFF the main power switch and turn it ON
again more than 10 seconds after.
2 Update the PRCB firmware. - -
If the above actions do not solve the problem, contact
3 - -
KM.
• Link to the layout drawings for related parts by each trouble code (S.62. C2414, C2552, C2554, C2556, C2558, C2559, C255A, C255B,
C255C, C2651, C2652, C2653, C2A14, C2A21, C2A22, C2A23, A2A24, C4802, C5601, CC153, CEEE3)

3.10 C5###
3.10.1 C5104, C5105
(1) Contents
Trouble type Transfer belt motor's failure to turn
Trouble code C5104
Rank B
Detection timing The motor lock signal remains HIGH for a predetermined continuous period of time while the motor is turning.
Trouble isolation -
Relevant electrical parts • Transfer belt unit
• Transfer belt motor (M1)
• Printer control board (PRCB)
Trouble type Transfer belt motor's turning at abnormal timing
Trouble code C5105
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Rank B
Detection timing The motor lock signal remains LOW for a predetermined continuous period of time while the motor remains
stationary.
Trouble isolation -
Relevant electrical parts • Transfer belt unit
• Transfer belt motor (M1)
• Printer control board (PRCB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the connector between M1-PRCB CN21 for
1 - -
proper connection and correct as necessary.
Check the transfer belt for proper drive coupling and
2 - -
correct as necessary.
Check the drive gear of the transfer belt unit for
3 - -
rotation and correct any faulty rotation.
M1 operation check PRCB CN21-3 (REM)
4 17-K
PRCB CN21-6 (LOCK)
5 Replace M1 - -
6 Replace the transfer belt unit. - -
7 PRCB ICP7 or ICP18 conduction check - -
8 Replace PRCB - -
• Link to the wiring diagram (N.1. bizhub C754e/C654e)
• Link to the layout drawings for related parts by each trouble code (S.82. C5104, C5105)

3.10.2 C5304
(1) Contents
Trouble type IH power supply cooling fan's failure to turn
Trouble code C5304
Rank B
Detection timing The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Trouble isolation -
Relevant electrical parts • IH power supply cooling fan (FM10)
• Printer control board (PRCB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the connector between FM10-relay CN293-
1 PRCB CN5 for proper connection and correct as - -
necessary.
Check the fan for possible overload and correct as
2 - -
necessary.
FM10 operation check PRCB CN5-3 (DRIVE)
3 9-K
PRCB CN5-5 (LOCK)
4 Replace FM10 - -
5 PRCB ICP24 conduction check - -
6 Replace PRCB - -
• Link to the wiring diagram (N.1. bizhub C754e/C654e)
• Link to the layout drawings for related parts by each trouble code (S.83. C5304)

3.10.3 C5306
(1) Contents
Trouble type IH coil cooling fan's failure to turn
Trouble code C5306
Rank B
Detection timing The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Trouble isolation -
Relevant electrical parts • IH coil cooling fan (FM3)
• Printer control board (PRCB)

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(2) Procedure
Step Action Control signal Location of electrical components
Check the connector between FM3-relay CN324-
1 PRCB CN2 for proper connection and correct as - -
necessary.
Check the fan for possible overload and correct as
2 - -
necessary.
FM3 operation check PRCB CN2-8 (DRIVE)
3 3-K
PRCB CN2-9 (LOCK)
4 Replace FM3 - -
6 Replace PRCB - -
• Link to the wiring diagram (N.1. bizhub C754e/C654e)
• Link to the layout drawings for related parts by each trouble code (S.84. C5306)

3.10.4 C5351
(1) Contents
Trouble type DC power supply cooling fan's failure to turn
Trouble code C5351
Rank B
Detection timing The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Trouble isolation -
Relevant electrical parts • DC power supply cooling fan (FM9)
• DC power supply (DCPU)
• Printer control board (PRCB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the connector between FM9-relay CN333-
1 PRCB CN38 for proper connection and correct as - -
necessary.
Check the fan for possible overload and correct as
2 - -
necessary.
FM9 operation check PRCB CN38-1 (DRIVE)
3 19-K
PRCB CN38-3 (LOCK)
4 Replace FM9 - -
5 PRCB ICP3 conduction check - -
6 Replace DCPU - -
7 Replace PRCB - -
• Link to the wiring diagram (N.1. bizhub C754e/C654e)
• Link to the layout drawings for related parts by each trouble code (S.85. C5351)

3.10.5 C5354
(1) Contents
Trouble type Ozone ventilation fan's failure to turn
Trouble code C5354
Rank B
Detection timing The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Trouble isolation -
Relevant electrical parts • Ozone ventilation fan motor (FM6)
• Printer control board (PRCB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the connector between FM6-relay CN322-
1 PRCB CN1 for proper connection and correct as - -
necessary.
Check the fan for possible overload and correct as
2 - -
necessary.
FM6 operation check PRCB CN1-6 (DRIVE)
3 7-K
PRCB CN1-8 (LOCK)
4 Replace FM6 - -
5 Replace PRCB - -
• Link to the wiring diagram (N.1. bizhub C754e/C654e)
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• Link to the layout drawings for related parts by each trouble code (S.86. C5354)

3.10.6 C5355
(1) Contents
Trouble type Toner bottle cooling fan's failure to turn
Trouble code C5355
Rank B
Detection timing The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Trouble isolation -
Relevant electrical parts • Toner bottle cooling fan (FM16)
• Printer control board (PRCB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the connector between FM16-relay CN328-
1 PRCB CN2 for proper connection and correct as - -
necessary.
Check the fan for possible overload and correct as
2 - -
necessary.
FM16 operation check PRCB CN2-1 (DRIVE)
3 2-K
PRCB CN2-3 (LOCK)
4 Replace FM16 - -
5 Replace PRCB - -
• Link to the wiring diagram (N.1. bizhub C754e/C654e)
• Link to the layout drawings for related parts by each trouble code (S.87. C5355)

3.10.7 C5370
(1) Contents
Trouble type MFP control board cooling fan's failure to turn
Trouble code C5370
Rank C
Detection timing The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Trouble isolation -
Relevant electrical parts • MFP control board cooling fan (FM17)
• MFP board (MFPB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the connector between FM17-MFPB PJ26 for
1 - -
proper connection and correct as necessary.
Check the fan for possible overload and correct as
2 - -
necessary.
3 FM17 operation check MFPB PJ26-3 (LOCK) 21-O
4 Replace FM17 - -
5 Replace MFPB - -
• Link to the wiring diagram (N.1. bizhub C754e/C654e)
• Link to the layout drawings for related parts by each trouble code (S.88. C5370)

3.10.8 C5372
(1) Contents
Trouble type MFP control board CPU temperature failure
Trouble code C5372
Rank C
Detection timing Temperature failure of CPU on the MFP board was detected.
Trouble isolation -
Relevant electrical parts • CPU cooling fan (FM104)
• MFP board (MFPB)

(2) Procedure
Step Action Control signal Location of electrical components
1 Reboot the machine. - -
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Step Action Control signal Location of electrical components

Check the connector between FM104-MFPB PJ20 for
2 - -
proper connection and correct as necessary.
Check the fan for possible overload and correct as
3 - -
necessary.
4 FM104 operation check MFPB PJ20 15-S
5 Replace FM104 - -
6 Replace MFPB - -
• Link to the wiring diagram (N.1. bizhub C754e/C654e)
• Link to the layout drawings for related parts by each trouble code (S.89. C5372)

3.10.9 C5601
(1) Contents
Trouble type Engine control error
Trouble code C5601
Rank C
Detection timing The port monitor control detects engine control error.
Trouble isolation -
Relevant electrical parts Printer control board (PRCB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the connectors of the printer control board
1 (PRCB) for proper connection, and correct as - -
necessary.
2 Rewrite the firmware. - -
3 Replace PRCB - -
• Link to the layout drawings for related parts by each trouble code (S.62. C2414, C2552, C2554, C2556, C2558, C2559, C255A, C255B,
C255C, C2651, C2652, C2653, C2A14, C2A21, C2A22, C2A23, A2A24, C4802, C5601, CC153, CEEE3)

3.11 C6###
3.11.1 C6001
(1) Contents
Trouble type DF related configuration error 1
Trouble code C6001
Rank C
Detection timing Inconsistency in the configuration with the installed DF is detected on the main body.
Trouble isolation -
Relevant electrical parts • DF control board (DFCB)
• Dual scan image processing board (DSIPB)
• MFP board (MFPB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the type of the installed DF and replace it if it is
1 - -
a wrong one.
Correct the harness connection between DFCB and
2 - -
DSIPB if faulty.
Correct the harness connection between DSIPB and
3 - -
MFPB if faulty.
4 Replace DFCB - -
5 Replace DSIPB - -
6 Replace MFPB - -
• Link to the layout drawings for related parts by each trouble code (S.90. C6001)

3.11.2 C6002
(1) Contents
Trouble type DF related configuration error 2
Trouble code C6002
Rank C
Detection timing Inconsistency in the configuration with the installed DF is detected on the DF.
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Trouble isolation -
Relevant electrical parts • DF control board (DFCB)
• Dual scan image processing board (DSIPB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the type of the installed DF and replace it if it is
1 - -
a wrong one.
Correct the harness connection between DFCB and
2 - -
DSIPB if faulty.
Check the connectors of the dual scan image
processing board (DSIPB) for proper connection, and
3 - -
correct as necessary. (Direction of the point of contact
and connection state of the flat cable in particular)
• Link to the layout drawings for related parts by each trouble code (S.91. C6002)

3.11.3 C6102, C6103

(1) Contents
Trouble type Drive system home sensor malfunction
Trouble code C6102
Rank B
Detection timing • The scanner home sensor is unable to detect the scanner located at its home position.
• The scanner home sensor is unable to detect a scanner even when the scanner motor has been driven to
move the scanner over the maximum travelling distance.
• The scanner home sensor detects the scanner when the scanner has moved the maximum travelling
distance from the position, at which it blocks the scanner home sensor.
Trouble isolation Scanner
Relevant electrical parts • Scanner home sensor (PS201)
• Scanner motor (M201)
• Scanner drive board (SCDB)
• MFP board (MFPB)
Trouble type Slider over running
Trouble code C6103
Rank B
Detection timing The scanner home sensor detects the scanner at its home position during a period of time that begins with the
time when a pre-scan command and a scan preparation command are executed and ends when a home return
command is executed.
Trouble isolation Scanner
Relevant electrical parts • Scanner home sensor (PS201)
• Scanner motor (M201)
• Scanner drive board (SCDB)
• MFP board (MFPB)

(2) Procedure
Step Action Control signal Location of electrical components
Correct or change the scanner drive (pulley, gear, belt)
1 - -
if it is faulty.
2 Correct the scanner motor set screw if loose. - -
Adjust [Image Position Leading Edge] and [Feed
3 - -
Direction Adjustment].
Check the PS201, M201, SCDB and MFPB connector
4 - -
for proper connection and correct as necessary.
5 PS201 I/O check, sensor check SCDB PJ6-3 (ON) 17-V
6 M201 operation check SCDB PJ4-1 to 7 17-V
7 Replace SCDB - -
8 Replace MFPB - -
• Link to the wiring diagram (N.1. bizhub C754e/C654e)
• Link to the layout drawings for related parts by each trouble code (S.92. C6102, C6103)

3.11.4 C6104, C6105

(1) Contents
Trouble type Back side cleaning home sensor abnormality (initial)
Trouble code C6104
Rank B
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Detection timing • The back side cleaning home sensor (PS9) does not change from H to L even after the lapse of a given
period of time after the home position detecting operation is started at the initial operation.
• The back side cleaning home sensor (PS9) does not change from L to H even after the lapse of a given
period of time after the home position detecting operation is started at the initial operation.
Trouble isolation Scanner
Relevant electrical parts • Back side cleaning home sensor (PS9)
• Back side cleaning motor (M7)
• DF control board (DFCB)
Trouble type Back side cleaning home sensor abnormality (normal)
Trouble code C6105
Rank B
Detection timing At the time of operation other than the initial operation, the back side cleaning home sensor (PS9) error is
detected.
Trouble isolation Scanner
Relevant electrical parts • Back side cleaning home sensor (PS9)
• Back side cleaning motor (M7)
• DF control board (DFCB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the connector between M7-relay CN119-DFCB
1 - -
CN6 for proper connection, and correct as necessary.
Check the connector of M7 for proper drive coupling,
2 - -
and correct as necessary.
3 PS9 I/O check, sensor check DFCB CN3-11 (ON) DF-702 6-C
4 M7 operation check DFCB CN6-5 to 8 DF-702 7-C
5 Replace M7 - -
6 DFCB ICP4 conduction check - -
7 Replace DFCB - -
• Link to the wiring diagram (N.1. bizhub C754e/C654e)
• Link to the layout drawings for related parts by each trouble code (S.93. C6104, C6105)

3.11.5 C6704
(1) Contents
Trouble type Image input time out
Trouble code C6704
Rank C
Detection timing Image data is not input from the scanner to the MFP board (MFPB).
Trouble isolation Scanner
Relevant electrical parts • MFP board (MFPB)
• CCD board (CCDB)

(2) Procedure
Step Action Control signal Location of electrical components
Select [Service Mode] -> [State Confirmation] ->
[Memory/HDD Adj.] -> [Memory Bus Check] ->
1 - -
[Scanner->Memory], and conduct the memory bus
function.
Check the connectors between scanner section and
2 - -
MFPB for proper connection and correct as necessary.
3 Replace MFPB - -
4 Replace the CCD unit - -
• Link to the layout drawings for related parts by each trouble code (S.94. C6704, C6752, CDF50, CDF70, CDFA0)

3.11.6 C6751
(1) Contents
Trouble type CCD clamp/gain adjustment failure
Trouble code C6751
Rank B
Detection timing • The adjustment value is 0 or 255 during a CCD clamp adjustment.
• The peak value of the output data is 64 or less during a CCD gain adjustment.
Trouble isolation Scanner
Relevant electrical parts • LED exposure unit (LA201)
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• CCD board (CCDB)

• MFP board (MFPB)

(2) Procedure
Step Action Control signal Location of electrical components
Correct the harness connection between CCDB and
1 - -
MFPB if faulty.
Check for possible extraneous light and correct as
2 - -
necessary.
Clean the lens, mirrors, CCD surface, and shading
3 - -
sheet if dirty
Correct reflective mirror of the scanner if faulty, or
4 - -
change scanner mirror.
5 Replace the CCD unit - -
6 Replace MFPB - -
• Link to the layout drawings for related parts by each trouble code (S.95. C6751)

3.11.7 C6752
(1) Contents
Trouble type ASIC clock input error (front side)
Trouble code C6752
Rank C
Detection timing When starting the machine, verification on reading and writing the predetermined value for image processing
ASIC on CCD board was conducted, and verification failure was detected.
Trouble isolation -
Relevant electrical parts • CCD board (CCDB)
• MFP board (MFPB)

(2) Procedure
Step Action Control signal Location of electrical components
1 Correct the harness connection of CCDB if faulty. - -
2 Replace the CCD unit - -
3 Replace MFPB - -
• Link to the layout drawings for related parts by each trouble code (S.94. C6704, C6752, CDF50, CDF70, CDFA0)

3.11.8 C6753
(1) Contents
Trouble type ASIC clock input error (back side)
Trouble code C6753
Rank C
Detection timing When starting the machine, verification on reading and writing the predetermined value for image processing
ASIC on dual scan image processing board was conducted, and verification failure was detected.
Trouble isolation -
Relevant electrical parts • Dual scan image processing board (DSIPB)
• CIS module (CIS)
• MFP board (MFPB)

(2) Procedure
Step Action Control signal Location of electrical components
Correct the harness connection between DF and
1 - -
DSIPB if faulty.
Correct the harness connection between DSIPB and
2 - -
MFPB if faulty.
3 Replace CIS - -
4 Replace DSIPB - -
5 Replace MFPB - -
• Link to the layout drawings for related parts by each trouble code (S.96. C6753)

3.11.9 C6754, C6755

(1) Contents
Trouble type CIS clamp adjustment failure

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Trouble code C6754

Rank B
Detection timing After the gain adjustment is performed at the start-up, the CIS clamp adjustment value is too high or too low.
Trouble isolation Scanner
Relevant electrical parts • CIS module (CIS)
• Dual scan image processing board (DSIPB)
• DF power supply (DFPU)
• MFP board (MFPB)
Trouble type CIS gain adjustment failure
Trouble code C6755
Rank B
Detection timing After the gain adjustment is performed at the start-up, the peak value of the output data is lower than a given
value.
Trouble isolation Scanner
Relevant electrical parts • CIS module (CIS)
• Dual scan image processing board (DSIPB)
• DF power supply (DFPU)
• MFP board (MFPB)

(2) Procedure
Step Action Control signal Location of electrical components
Correct the harness connection between CIS and
1 - -
DSIPB if faulty.
Correct the harness connection between CIS and
2 - -
DFPU if faulty.
Check for possible extraneous light and correct as
3 - -
necessary.
Clean the back side reading glass and the shading
4 - -
sheet if dirty.
5 Replace CIS - -
6 Replace DSIPB - -
7 Replace DFPU - -
8 Replace MFPB - -
• Link to the layout drawings for related parts by each trouble code (S.97. C6754, C6755)

3.11.10 C6756
(1) Contents
Trouble type CCD power-supply voltage malfunction
Trouble code C6756
Rank C
Detection timing Power is not supplied to CCD after the lapse of a given period of time after the main power switch or power key
is turned ON or the machine recovers from the sleep mode.
Trouble isolation -
Relevant electrical parts • CCD board (CCDB)
• Scanner drive board (SCDB)
• DC power supply (DCPU)

(2) Procedure
Step Action Control signal Location of electrical components
Correct the harness connection between CCDB and
1 - -
SCDB if faulty.
Correct the harness connection between SCDB and
2 - -
DCPU if faulty.
3 Replace the CCD unit - -
4 Replace SCDB - -
5 Replace DCPU - -
• Link to the layout drawings for related parts by each trouble code (S.98. C6756)

3.11.11 C6901, C6902, C6903

(1) Contents
Trouble type DSC board mount failure 1
Trouble code C6901
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Rank C
Detection timing When MFP detects that DSC board/1 (front side) is not properly installed.
Trouble isolation -
Relevant electrical parts • DSC board/1 (DSCB/1; SC-508)
• MFP board (MFPB)
Trouble type DSC Bus check NG1-1, DSC Bus check NG1-2
Trouble code C6902, C6903
Rank C
Detection timing When DSC bus check (front side) detects an error.
Trouble isolation -
Relevant electrical parts • DSC board/1 (DSCB/1; SC-508)
• MFP board (MFPB)

(2) Procedure
Step Action Control signal Location of electrical components
1 Correct the harness connection of DSCB/1 if faulty. - -
2 Replace the DSCB/1 - -
3 Replace MFPB - -
• Link to the layout drawings for related parts by each trouble code (S.99. C6901 - C6903, CA051 - CA053, CC151, CC152, CC170 -
CC174, CC180 - CC186, CC191, CC211 - CC214, CC216, CD211, CD212, CD241, CD242, CD252, CD261, CD271, CD401 - CD413,
CE001, CE003 - CEEE1)

3.11.12 C6911, C6912, C6913

(1) Contents
Trouble type DSC board mount failure 2
Trouble code C6911
Rank C
Detection timing When MFP detects that DSC board/2 (back side) is not properly installed.
Trouble isolation -
Relevant electrical parts • DSC board/2 (DSCB/2; SC-508)
• Dual scan image processing board (DSIPB)
• MFP board (MFPB)
Trouble type DSC Bus check NG2-1, DSC Bus check NG2-2
Trouble code C6912, C6913
Rank C
Detection timing When DSC bus check (back side) detects an error.
Trouble isolation -
Relevant electrical parts • DSC board/2 (DSCB/2; SC-508)
• Dual scan image processing board (DSIPB)
• MFP board (MFPB)

(2) Procedure
Step Action Control signal Location of electrical components
1 Correct the harness connection of DSCB/2 if faulty. - -
2 Correct the harness connection of DSIPB if faulty. - -
3 Replace DSCB/2 - -
4 Replace DSIPB - -
5 Replace MFPB - -
• Link to the layout drawings for related parts by each trouble code (S.100. C6911, C6912, C6913, CDF51, CDF71, CDFA1)

3.11.13 C6F01
(1) Contents
Trouble type Scanner sequence trouble 1
Trouble code C6F01
Rank C
Detection timing The original transport interval becomes shorter than the predetermined value due to an original transport control
error in original reading in DF.
Trouble isolation Scanner
Relevant electrical parts • MFP board (MFPB)
• DF control board (DFCB)

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(2) Procedure
Step Action Control signal Location of electrical components
Correct the harness connection between main body
1 - -
and DF if faulty.
2 Replace DFCB - -
3 Replace MFPB - -
• Link to the layout drawings for related parts by each trouble code (S.101. C6F01)

3.12 C8###
3.12.1 C8101
(1) Contents
Trouble type Before reading pressure/retraction alienation mechanism
Trouble code C8101
Rank B
Detection timing • During a pressure motion being performed, the read roller home sensor (PS8) output does not change from H
to L.
• During a retraction motion being performed, the read roller home sensor (PS8) output does not change from
L to H.
Trouble isolation -
Relevant electrical parts • Reading roller pressure/retraction motor (M6)
• Read roller home sensor (PS8)
• DF control board (DFCB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the connector between M6-DFCB CN4 for
1 - -
proper connection, and correct as necessary.
Check the connector of M6 for proper drive coupling,
2 - -
and correct as necessary.
Check the connector between PS8-DFCB CN4 for
3 - -
proper connection, and correct as necessary.
4 PS8 I/O check, sensor check DFCB CN4-18 (ON) DF-702 10-C
5 M6 operation check DFCB CN4-20 (ON) DF-702 10-C
6 Replace M6 - -
7 DFCB ICP9 conduction check - -
8 Replace DFCB - -
• Link to the wiring diagram (N.2.1 Reverse automatic document feeder DF-702)
• Link to the layout drawings for related parts by each trouble code (S.102. C8101)

3.12.2 C8103
(1) Contents
Trouble type Lift up mechanism trouble (Upward movement)
Trouble code C8103
Rank B
Detection timing The lift up upper sensor (PS2) is not unblocked after a lapse of a given time after the lift-up motor (M5) moves
up (is turned forward).
Trouble isolation -
Relevant electrical parts • Lift-up motor (M5)
• Lift-up upper sensor (PS2)
• DF control board (DFCB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the connector between M5-DFCB CN11 for
1 - -
proper connection, and correct as necessary.
Check the connector of M5 for proper drive coupling,
2 - -
and correct as necessary.
Check the connectors between PS2-relay CN110-
3 DFCB CN5 for proper connection, and correct as - -
necessary.
4 PS2 I/O check, sensor check DFCB CN5-3 (ON) DF-702 10-C
5 M5 operation check DFCB CN11-4 to 7 DF-702 13-C

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Step Action Control signal Location of electrical components

6 Replace M5 - -
7 DFCB ICP13 conduction check - -
8 Replace DFCB - -
• Link to the wiring diagram (N.2.1 Reverse automatic document feeder DF-702)
• Link to the layout drawings for related parts by each trouble code (S.103. C8103)

3.12.3 C8106
(1) Contents
Trouble type Lift up mechanism failure (Downward movement)
Trouble code C8106
Rank B
Detection timing The lift up lower sensor (PS3) is not blocked after a lapse of a given time after the lift-up motor (M5) goes down
(is turned backward).
Trouble isolation -
Relevant electrical parts • Lift-up motor (M5)
• Lift-up lower sensor (PS3)
• DF control board (DFCB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the connector between M5-DFCB CN11 for
1 - -
proper connection, and correct as necessary.
Check the connector of M5 for proper drive coupling,
2 - -
and correct as necessary.
Check the connector between PS3-DFCB CN12 for
3 - -
proper connection, and correct as necessary.
4 PS3 I/O check, sensor check DFCB CN12-12 (ON) DF-702 12-C
5 M5 operation check DFCB CN11-4 to 7 DF-702 13-C
6 Replace M5 - -
7 DFCB ICP13 conduction check - -
8 Replace DFCB - -
• Link to the wiring diagram (N.2.1 Reverse automatic document feeder DF-702)
• Link to the layout drawings for related parts by each trouble code (S.104. C8106)

3.12.4 C8107
(1) Contents
Trouble type Glass cleaning mechanism trouble
Trouble code C8107
Rank B
Detection timing The front side cleaning home sensor (PS18) is not unblocked after the set period of time has elapsed after the
front side cleaning motor (M8) is turned ON.
Trouble isolation -
Relevant electrical parts • Front side cleaning motor (M8)
• Front side cleaning home sensor (PS18)
• DF control board (DFCB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the connector between M8-DFCB CN6 for
1 - -
proper connection and correct as necessary.
Check the connector between PS18-DFCB CN3 for
2 - -
proper connection and correct as necessary.
Check the connector of M8 for proper drive coupling,
3 - -
and correct as necessary.
4 PS18 I/O check, sensor check DFCB CN3-6 (ON) DF-702 6-C
5 M8 operation check DFCB CN6-1 to 4 DF-702 7-C
6 Replace M8 - -
7 Replace DFCB - -
• Link to the wiring diagram (N.2.1 Reverse automatic document feeder DF-702)
• Link to the layout drawings for related parts by each trouble code (S.105. C8107)

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3.12.5 C8302
(1) Contents
Trouble type Take-up cooling fan’s failure
Trouble code C8302
Rank B
Detection timing While the motor is running, the fan lock signal remains HIGH for a predetermined number of times in a row.
Trouble isolation -
Relevant electrical parts • Take-up cooling fan (FM1)
• DF control board (DFCB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the connector of FM1-DFCB CN9 for proper
1 - -
connection and correct as necessary.
Check the fan for possible overload and correct as
2 - -
necessary.
3 FM1 operation check DFCB CN9-9 (LOCK) DF-702 4-C
4 Replace FM1 - -
5 DFCB ICP5 conduction check - -
6 Replace DFCB - -
• Link to the wiring diagram (N.2.1 Reverse automatic document feeder DF-702)
• Link to the layout drawings for related parts by each trouble code (S.106. C8302)

3.12.6 C8401
(1) Contents
Trouble type Data flash failure
Trouble code C8401
Rank C
Detection timing Data flash does not access normally
Trouble isolation -
Relevant electrical parts DF control board (DFCB)

(2) Procedure
Step Action Control signal Location of electrical components
Turn OFF the main power switch, disconnect and then
connect the power cord. Wait for 10 sec. or more after
1 - -
connect the power cord, and turn ON the main power
switch.
Check the DFCB connector for proper connection and
2 - -
correct as necessary.
3 Rewrite the firmware. - -
4 Replace DFCB - -
• Link to the layout drawings for related parts by each trouble code (S.107. C8401, CC156, CC165)

3.13 C9###
3.13.1 C9401, C9402
(1) Contents
Trouble type Exposure LED lighting failure / ROM contents error (MSC)
Trouble code C9401
Rank A
Detection timing • The output from the CCD sensor is a predetermined value or less during CCD sensor gain adjustment.
• The wrong model of firmware is detected in the MFP board when the main power switch is turned ON.
• The machine type information (Machine, Type) registered to the machine differs from the actual machine
type.
Trouble isolation Scanner
Relevant electrical parts • LED exposure unit (LA201)
• Flat cable (LED exposure unit)
• CCD board (CCDB)
• Scanner drive board (SCDB)
• MFP board (MFPB)
Trouble type Exposure LED lighting abnormally
Trouble code C9402
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Rank A
Detection timing The average output value of the CCD sensor with the scanner at its standby position is a predetermined value
or more at the end of a scan job.
Trouble isolation Scanner
Relevant electrical parts • LED exposure unit (LA201)
• Flat cable (LED exposure unit)
• CCD board (CCDB)
• Scanner drive board (SCDB)
• MFP board (MFPB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the machine type information registered and re-
enter as necessary.
1
For details the machine information, see “J.2.4
Entering the machine type information”.
Check the connection between SCDB and LA201, and
2 - -
correct if necessary.
Check the connection between SCDB and MFPB, and
3 - -
correct if necessary.
Check that the connection between CCDB and MFPB,
4 - -
and correct if necessary.
5 Replace the LED exposure unit - -
6 Replace the CCD unit - -
7 SCDB F1 conduction check - -
8 Replace SCDB - -
9 Replace MFPB - -
• Link to the layout drawings for related parts by each trouble code (S.108. C9401, C9402)

3.13.2 C9403, C9404

(1) Contents
Trouble type CIS LED lighting failure
Trouble code C9403
Rank A
Detection timing At the CIS gain adjustment, the machine detected that the output of the CIS LED is lower than the specified
value.
Trouble isolation Scanner
Relevant electrical parts • CIS module (CIS)
• DF power supply (DFPU)
• Dual scan image processing board (DSIPB)
• MFP board (MFPB)
Trouble type CIS LED lighting abnormally
Trouble code C9404
Rank A
Detection timing After a scan job is completed, the machine detected that the average output of the CIS LED is greater than the
specified value.
Trouble isolation Scanner
Relevant electrical parts • CIS module (CIS)
• DF power supply (DFPU)
• Dual scan image processing board (DSIPB)
• MFP board (MFPB)

(2) Procedure
Step Action Control signal Location of electrical components
Correct the harness connection between CIS and
1 - -
DSIPB if faulty.
Correct the harness connection between CIS and
2 - -
DFPU if faulty.
3 Replace CIS - -
4 Replace DFPU - -
5 Replace DSIPB - -
6 Replace MFPB - -
• Link to the layout drawings for related parts by each trouble code (S.109. C9403, C9404)
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3.14 CA###
3.14.1 CA051, CA052, CA053
(1) Contents
Trouble type Standard controller configuration failure
Trouble code CA051
Rank C
Detection timing The controller of the MFP board (MFPB) is faulty.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)
Trouble type Controller hardware error
Trouble code CA052
Rank C
Detection timing A controller hardware error is detected in the network interface.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)
Trouble type Controller start failure
Trouble code CA053
Rank C
Detection timing A controller start failure is detected in the controller interface.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2) Procedure
Step Action Control signal Location of electrical components
Check to see if the following setting has been correctly
made: [Service Mode] -> [System 2] -> [Image
1 Controller Setting]. - -
If changing the setting, turn OFF the main power
switch and turn it ON again after 10 seconds or more.
Check the connectors of MFPB for proper connection
2 - -
and correct as necessary.
3 Replace MFPB - -
• Link to the layout drawings for related parts by each trouble code (S.99. C6901 - C6903, CA051 - CA053, CC151, CC152, CC170 -
CC174, CC180 - CC186, CC191, CC211 - CC214, CC216, CD211, CD212, CD241, CD242, CD252, CD261, CD271, CD401 - CD413,
CE001, CE003 - CEEE1)

3.15 CC###
3.15.1 CC151, CC152, CC153
(1) Contents
Trouble type ROM contents error upon startup (MSC)
Trouble code CC151
Rank C
Detection timing A fault is detected in a sequence of ROM contents check of the MFPB during starting
Trouble isolation -
Relevant electrical parts -
Trouble type ROM contents error upon startup (scanner)
Trouble code CC152
Rank C
Detection timing A fault is detected in a sequence of ROM contents check of the MFPB during starting
Trouble isolation -
Relevant electrical parts -
Trouble type ROM contents error upon startup (PRT)
Trouble code CC153
Rank C
Detection timing A fault is detected in a sequence of ROM contents check of the PRCB during starting.
Trouble isolation -
Relevant electrical parts -

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(2) Procedure
Step Action Control signal Location of electrical components
1 Check the ROM version. - -
2 Rewrite the firmware. - -
Replace the appropriate board.
MSC: MFP board (MFPB)
3 - -
IR: MFP board (MFPB)
PRT: Printer control board (PRCB)
• Link to the layout drawings for related parts by each trouble code (S.62. C2414, C2552, C2554, C2556, C2558, C2559, C255A, C255B,
C255C, C2651, C2652, C2653, C2A14, C2A21, C2A22, C2A23, A2A24, C4802, C5601, CC153, CEEE3)
• Link to the layout drawings for related parts by each trouble code (S.99. C6901 - C6903, CA051 - CA053, CC151, CC152, CC170 -
CC174, CC180 - CC186, CC191, CC211 - CC214, CC216, CD211, CD212, CD241, CD242, CD252, CD261, CD271, CD401 - CD413,
CE001, CE003 - CEEE1)

3.15.2 CC155
(1) Contents
Trouble type Finisher ROM error
Trouble code CC155
Rank C
Detection timing Data of flash ROM of the finishing options is determined to be faulty when the power is turned ON.
Trouble isolation -
Relevant electrical parts FS control board (FSCB)

(2) Procedure
Step Action Control signal Location of electrical components
Turn OFF the main power switch, disconnect and then
connect the power cord. Wait for 10 sec. or more after
1 - -
connect the power cord, and turn ON the main power
switch.
2 Rewrite the firmware. - -
3 Replace FSCB (FS-534/FS-535) - -
• Link to the layout drawings for related parts by each trouble code (S.11. C1004, CC155)

3.15.3 CC156
(1) Contents
Trouble type DF ROM error
Trouble code CC156
Rank C
Detection timing Upgrade of the firmware has not been successful.
Trouble isolation -
Relevant electrical parts DF control board (DFCB)

(2) Procedure
Step Action Control signal Location of electrical components
Turn OFF the main power switch, disconnect and then
connect the power cord. Wait for 10 sec. or more after
1 - -
connect the power cord, and turn ON the main power
switch.
2 Rewrite the firmware. - -
3 Replace DFCB - -
• Link to the layout drawings for related parts by each trouble code (S.107. C8401, CC156, CC165)

3.15.4 CC157
(1) Contents
Trouble type Finisher ROM error (RU)
Trouble code CC157
Rank C
Detection timing When a communication error is detected between the main body and the horizontal transport unit.
Trouble isolation -
Relevant electrical parts • RU control board (RUCB)
• FS control board (FSCB)

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(2) Procedure
Step Action Control signal Location of electrical components
Turn OFF the main power switch, disconnect and then
connect the power cord. Wait for 10 sec. or more after
1 - -
connect the power cord, and turn ON the main power
switch.
2 Rewrite the firmware. - -
3 Replace RUCB - -
4 Replace FSCB - -
• Link to the layout drawings for related parts by each trouble code (S.12. C1005, CC157)

3.15.5 CC158
(1) Contents
Trouble type Finisher ROM error (ZU)
Trouble code CC158
Rank C
Detection timing Data of flash ROM of the z-folding unit is determined to be faulty when the power is turned ON.
Trouble isolation -
Relevant electrical parts ZU control board (ZUCB)

(2) Procedure
Step Action Control signal Location of electrical components
Turn OFF the main power switch, disconnect and then
connect the power cord. Wait for 10 sec. or more after
1 - -
connect the power cord, and turn ON the main power
switch.
2 Rewrite the firmware. - -
3 Replace ZUCB - -
• Link to the layout drawings for related parts by each trouble code (S.110. CC158)

3.15.6 CC159, CC15A

(1) Contents
Trouble type ROM contents error upon startup (DSC1), ROM contents error upon startup (DSC2)
Trouble code CC159, CC15A
Rank C
Detection timing A fault is detected in a sequence of ROM contents check of the DSC board during starting.
Trouble isolation -
Relevant electrical parts • DSC board/1 (DSCB/1; SC-508)
• DSC board/2 (DSCB/2; SC-508)

(2) Procedure
Step Action Control signal Location of electrical components
Check DSCB/1 or DSCB/2 connector for proper
1 - -
connection and correct as necessary.
Turn OFF the main power switch, disconnect and then
connect the power cord. Wait for 10 sec. or more after
2 - -
connect the power cord, and turn ON the main power
switch.
3 Rewrite the firmware. - -
4 Replace DSCB/1 or DSCB/2 - -

3.15.7 CC15B
(1) Contents
Trouble type Finisher ROM error (SD)
Trouble code CC15B
Rank C
Detection timing <When FS-534+SD-511 is
Data of flash ROM of the saddle unit is determined to be faulty when the
installed, When FS-535+SD-512
main power switch is turned ON.
is installed>
Trouble isolation -
Relevant electrical parts SD drive board (SDDB)

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(2) Procedure
Step Action Control signal Location of electrical components
Turn OFF the main power switch, disconnect and then
connect the power cord. Wait for 10 sec. or more after
1 - -
connect the power cord, and turn ON the main power
switch.
2 Rewrite the firmware. - -
3 Replace SDDB(SD-511/SD-512) - -
• Link to the layout drawings for related parts by each trouble code (S.111. CC15B)

3.15.8 CC163
(1) Contents
Trouble type ROM contents error (PRT)
Trouble code CC163
Rank C
Detection timing The wrong model of firmware is detected in the engine during the initial connection to the engine is being
checked.
Trouble isolation -
Relevant electrical parts • SSD board (SSDB)
• Printer control board (PRCB)

(2) Procedure
Step Action Control signal Location of electrical components
1 Rewrite the firmware. - -
Replace PRCB
1. Turn OFF the main power switch and replace the
current PRCB with a new one.
2. Update the PRCB firmware.
3. After completing the firmware update, turn OFF and
ON the main power switch and check to see that
2 warm-up is started. - -
4. When the trouble cannot be solved, reinstall the
removed PRCB to the original board.
NOTE
• When taking the above steps, check whether
PRCB is defective or not without replacing the
SSDB.
If the above actions do not solve the problem, contact
3 - -
KM.
• Link to the layout drawings for related parts by each trouble code (S.81. C4801, CC163)

3.15.9 CC164
(1) Contents
Trouble type ROM contents error (MSC)
Trouble code CC164
Rank C
Detection timing • The wrong model of firmware is detected in the MFP board when the main power switch is turned ON.
• The machine type information (Machine, Type) registered to the machine differs from the actual machine
type.
Trouble isolation -
Relevant electrical parts • Printer control board (PRCB)
• MFP board (MFPB)

(2) Procedure
Step Action Control signal Location of electrical components
1 Check the ROM version. - -
Check the machine type information registered and re-
enter as necessary.
2 - -
For details the machine information, see “J.2.4
Entering the machine type information”.
3 Rewrite the firmware. - -
4 Replace the corresponding board. - -

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Step Action Control signal Location of electrical components

When not reviving even if the above-mentioned
5 procedure is done, contact the responsible people of - -
KM.
• Link to the layout drawings for related parts by each trouble code (S.112. CC164)

3.15.10 CC165
(1) Contents
Trouble type ROM contents error (DF)
Trouble code CC165
Rank C
Detection timing When the power is turned ON, DF control board or firmware error is detected.
Trouble isolation -
Relevant electrical parts DF control board (DFCB)

(2) Procedure
Step Action Control signal Location of electrical components
Turn OFF the main power switch, disconnect and then
connect the power cord. Wait for 10 sec. or more after
1 - -
connect the power cord, and turn ON the main power
switch.
2 Rewrite the firmware. - -
3 Replace DFCB - -
• Link to the layout drawings for related parts by each trouble code (S.107. C8401, CC156, CC165)

3.15.11 CC166
(1) Contents
Trouble type ROM error (i-Option)
Trouble code CC166
Rank C
Detection timing • In the environment in which the searchable PDF function or the web browser function is being used, firmware
is not installed in the hard disk that has replaced an old one.
• In the environment in which the searchable PDF function or the web browser function is being used, firmware
is not installed after Physical Format was performed of the hard disk.
Trouble isolation • OCR (Character Recognition): Searchable PDF function
• Web browser function
Relevant electrical parts Hard disk
NOTE
• Use of the trouble isolation function allows the searchable PDF function (OCR (character recognition)) to be temporarily
disconnected from the web browser function. This allows the display of the trouble code CC166 to be temporarily reset.

(2) Procedure
Step Action Control signal Location of electrical components
1 Rewrite the firmware. - -
2 Replace the hard disk. - -
• Link to the layout drawings for related parts by each trouble code (S.113. CC166, CD011, CD012, CD041, CD042, CD043, CD044,
CD045, CD046, CD047, CD048, CD049, CD04A, CD04B)

3.15.12 CC170, CC171, CC172, CC173, CC174, CC180, CC181, CC182, CC183, CC184, CC185, CC186
(1) Contents
Trouble type Dynamic link error during starting (AP0)
Dynamic link error during starting (AP1)
Dynamic link error during starting (AP2)
Dynamic link error during starting (AP3)
Dynamic link error during starting (AP4)
Dynamic link error during starting (LDR)
Dynamic link error during starting (IBR)
Dynamic link error during starting (IID)
Dynamic link error during starting (IPF)
Dynamic link error during starting (IMY)
Dynamic link error during starting (SPF)
Dynamic link error during starting (OAP)
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Trouble code CC170

CC171
CC172
CC173
CC174
CC180
CC181
CC182
CC183
CC184
CC185
CC186
Rank C
Detection timing A dynamic link error occurs in the program on the MFP board due to an insufficient memory space available, a
ROM fault, or other reason when the main power switch is turned ON.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2) Procedure
Step Action Control signal Location of electrical components
If the malfunction code "C-C172" has occurred, access
[Service Mode] -> [System 2] -> [Image Controller
Setting] and check to see if "Controller 2," "Controller
1 - -
3," or "Others" is set for [Image Controller Setting].
If any of these is set, according to the kind of
controller, select "Controller 0" or "Controller 1."
If the malfunction code "C-C180" has occurred, check
to install the appropriate loadable device driver for an
authentication unit which is installed to the MFP.
2 - -
When the appropriate loadable device driver is not
installed, reinstall the appropriate loadable device
driver.
3 Replace MFPB - -
When not reviving even if the above-mentioned
4 procedure is done, contact the responsible people of - -
KM.
• Link to the layout drawings for related parts by each trouble code (S.99. C6901 - C6903, CA051 - CA053, CC151, CC152, CC170 -
CC174, CC180 - CC186, CC191, CC211 - CC214, CC216, CD211, CD212, CD241, CD242, CD252, CD261, CD271, CD401 - CD413,
CE001, CE003 - CEEE1)

3.15.13 CC190
(1) Contents
Trouble type Outline font load error
Trouble code CC190
Rank C
Detection timing An error occurred while loading the outline font.
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• Hard disk

(2) Procedure
Step Action Control signal Location of electrical components
Check the connector between the hard disk-MFPB
1 - -
PJ11 for proper connection and correct as necessary.
2 Format the hard disk. - -
3 Replace the hard disk. - -
4 Replace MFPB - -
• Link to the layout drawings for related parts by each trouble code (S.114. CC190, CD002, CD004, CD00F, CD020)

3.15.14 CC191
(1) Contents
Trouble type Setting parameter load error (LDR)
Trouble code CC191
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Rank C
Detection timing Upon startup, the processing of the loadable device • RAM disk file creation failed.
driver setting data file failed. • Reading from the flash ROM failed.
• An error occurred in API of the authentication
module.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2) Procedure
Step Action Control signal Location of electrical components
Turn OFF the main power switch, wait for 10 sec. or
1 - -
more, and turn ON the main power switch.
2 Reinstall the loadable device driver. - -
3 Rewrite the firmware. - -
4 Replace MFPB - -
• Link to the layout drawings for related parts by each trouble code (S.99. C6901 - C6903, CA051 - CA053, CC151, CC152, CC170 -
CC174, CC180 - CC186, CC191, CC211 - CC214, CC216, CD211, CD212, CD241, CD242, CD252, CD261, CD271, CD401 - CD413,
CE001, CE003 - CEEE1)

3.15.15 CC211
(1) Contents
Trouble type Authentication device general error
Trouble code CC211
Rank C
Detection timing When using the authentication device, authentication data is not to meet the specifications.RAM disk file
creation failed.
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• Authentication device

(2) Procedure
Step Action Control signal Location of electrical components
Check the USB cable for proper connection and
1 - -
correct as necessary.
Turn OFF the main power switch, wait for 10 sec. or
2 - -
more, and turn ON the main power switch.
• Link to the layout drawings for related parts by each trouble code (S.99. C6901 - C6903, CA051 - CA053, CC151, CC152, CC170 -
CC174, CC180 - CC186, CC191, CC211 - CC214, CC216, CD211, CD212, CD241, CD242, CD252, CD261, CD271, CD401 - CD413,
CE001, CE003 - CEEE1)

3.15.16 CC212
(1) Contents
Trouble type User validation error
Trouble code CC212
Rank C
Detection timing • An error occurred while validating the user authentication information.
• The loadable device driver is not successfully installed.
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• Authentication device

(2) Procedure
Step Action Control signal Location of electrical components
When this trouble code is generated after installing the
loadable device driver, check to see if there is any file
1 other than loadable device driver in USB memory - -
used.
If there is any file, reinstall the loadable device driver.
Check the USB cable for proper connection and
2 - -
correct as necessary.
Turn OFF the main power switch, wait for 10 sec. or
3 - -
more, and turn ON the main power switch.
4 Re-register the user authentication information. - -
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Step Action Control signal Location of electrical components

5 Replace authentication device. - -
• Link to the layout drawings for related parts by each trouble code (S.99. C6901 - C6903, CA051 - CA053, CC151, CC152, CC170 -
CC174, CC180 - CC186, CC191, CC211 - CC214, CC216, CD211, CD212, CD241, CD242, CD252, CD261, CD271, CD401 - CD413,
CE001, CE003 - CEEE1)

3.15.17 CC213
(1) Contents
Trouble type • User registration error
• Card information setting error
Trouble code CC213
Rank C
Detection timing • IC card advanced settings data is not correct when starting-up the authentication device.
• Authentication information data is not correct when starting-up the authentication device.
• IC card advanced settings data is not correct when setting the IC card advanced settings.
• Authentication information data is not correct when setting the IC card advanced settings.
• IC card advanced settings data is not correct when registering the authentication information.
• Authentication information data is not correct when registering the authentication information.
• IC card advanced settings data is not correct when editing the authentication information.
• Authentication information data is not correct when editing the authentication information.
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• Authentication device

(2) Procedure
Step Action Control signal Location of electrical components
Check the USB cable for proper connection and
1 - -
correct as necessary.
Turn OFF the main power switch, wait for 10 sec. or
2 - -
more, and turn ON the main power switch.
Reset the authentication settings. (card type, IC card
3 - -
advanced settings, and etc.)
4 Re-register the user authentication information. - -
• Link to the layout drawings for related parts by each trouble code (S.99. C6901 - C6903, CA051 - CA053, CC151, CC152, CC170 -
CC174, CC180 - CC186, CC191, CC211 - CC214, CC216, CD211, CD212, CD241, CD242, CD252, CD261, CD271, CD401 - CD413,
CE001, CE003 - CEEE1)

3.15.18 CC214
(1) Contents
Trouble type User information deletion error
Trouble code CC214
Rank C
Detection timing The deletion of the user information is uncompleted.
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• Authentication device

(2) Procedure
Step Action Control signal Location of electrical components
Check the USB cable for proper connection and
1 - -
correct as necessary.
Turn OFF the main power switch, wait for 10 sec. or
2 - -
more, and turn ON the main power switch.
• Link to the layout drawings for related parts by each trouble code (S.99. C6901 - C6903, CA051 - CA053, CC151, CC152, CC170 -
CC174, CC180 - CC186, CC191, CC211 - CC214, CC216, CD211, CD212, CD241, CD242, CD252, CD261, CD271, CD401 - CD413,
CE001, CE003 - CEEE1)

3.15.19 CC216
(1) Contents
Trouble type Acquisition failure of the number of trials/Initialize error of number of authentication
Trouble code CC216
Rank C
Detection timing An error occurred during user authentication using optional authentication unit AU-102.
Trouble isolation -
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Relevant electrical parts • MFP board (MFPB)

• Authentication device

(2) Procedure
Step Action Control signal Location of electrical components
Check the USB cable for proper connection and
1 - -
correct as necessary.
Turn OFF the main power switch, wait for 10 sec. or
2 - -
more, and turn ON the main power switch.
3 Reset the number of authentication trials. - -
• Link to the layout drawings for related parts by each trouble code (S.99. C6901 - C6903, CA051 - CA053, CC151, CC152, CC170 -
CC174, CC180 - CC186, CC191, CC211 - CC214, CC216, CD211, CD212, CD241, CD242, CD252, CD261, CD271, CD401 - CD413,
CE001, CE003 - CEEE1)

3.16 CD###
3.16.1 CD002
(1) Contents
Trouble type JOB RAM save error
Trouble code CD002
Rank C
Detection timing The error in save of job data to the memory/ hard disk and its read error are detected.
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• Hard disk

(2) Procedure
Step Action Control signal Location of electrical components
Check the connector between the hard disk-MFPB
1 - -
PJ11 for proper connection and correct as necessary.
2 Format the hard disk. - -
3 Replace the hard disk - -
4 Replace MFPB - -
• Link to the layout drawings for related parts by each trouble code (S.114. CC190, CD002, CD004, CD00F, CD020)

3.16.2 CD004, CD00F, CD020

(1) Contents
Trouble type Hard disk access error (connection failure)
Trouble code CD004
Rank C
Detection timing Unable to communicate between the hard disk and printer control board (PRCB).
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• Hard disk
Trouble type Hard disk data transfer error
Trouble code CD00F
Rank C
Detection timing Data transfer from the hard disk is faulty.
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• Hard disk
Trouble type Hard disk verify error
Trouble code CD020
Rank C
Detection timing The data abnormality is detected by the hard disk verify check.
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• Hard disk

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(2) Procedure
Step Action Control signal Location of electrical components
Check the connector between the hard disk-MFPB
1 - -
PJ11 for proper connection and correct as necessary.
2 Reinstall the hard disk. - -
3 Replace the hard disk - -
4 Replace MFPB - -
• Link to the layout drawings for related parts by each trouble code (S.114. CC190, CD002, CD004, CD00F, CD020)

3.16.3 CD010
(1) Contents
Trouble type Hard disk unformat
Trouble code CD010
Rank C
Detection timing Unformatted hard disk is connected.
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• Hard disk

(2) Procedure
Step Action Control signal Location of electrical components
Select [Service Mode] -> [State Confirmation] ->
1 [Memory/HDD Adj.] -> [HDD Format], and conduct the - -
HDD format function.
2 Replace the hard disk - -
3 Replace MFPB - -
• Link to the layout drawings for related parts by each trouble code (S.115. CD010, CD272, CE002)

3.16.4 CD011
(1) Contents
Trouble type Hard disk out of specifications mounted
Trouble code CD011
Rank C
Detection timing A hard disk that falls outside the specifications is connected.
Trouble isolation -
Relevant electrical parts Hard disk

(2) Procedure
Step Action Control signal Location of electrical components
1 Check the hard disk specifications. - -
2 Replace the hard disk. - -
• Link to the layout drawings for related parts by each trouble code (S.113. CC166, CD011, CD012, CD041, CD042, CD043, CD044,
CD045, CD046, CD047, CD048, CD049, CD04A, CD04B)

3.16.5 CD012
(1) Contents
Trouble type Mount error due to hard disk being unformatted
Trouble code CD012
Rank C
Detection timing • The hard disk is not logically formatted after the whole data in the hard disk has been deleted by overwriting.
• The hard disk that has replaced an old one is not logically formatted.
Trouble isolation -
Relevant electrical parts Hard disk

(2) Procedure
Step Action Control signal Location of electrical components
Logically format the hard disk and then upgrade the
1 - -
firmware.
2 Replace the hard disk. - -

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• Link to the layout drawings for related parts by each trouble code (S.113. CC166, CD011, CD012, CD041, CD042, CD043, CD044,
CD045, CD046, CD047, CD048, CD049, CD04A, CD04B)

3.16.6 CD030
(1) Contents
Trouble type Hard disk management information reading error
Trouble code CD030
Rank C
Detection timing The machine fails to read administrative information data saved in the hard disk.
Trouble isolation -
Relevant electrical parts Hard disk

(2) Procedure
Step Action Control signal Location of electrical components
Check the connector between the hard disk-MFPB
1 - -
PJ11 for proper connection and correct as necessary.
2 Logically format the hard disk. - -
3 Physically format the hard disk. - -
4 Replace the hard disk. - -
• Link to the layout drawings for related parts by each trouble code (S.116. CD030)

3.16.7 CD041, CD042, CD043, CD044, CD045, CD046

(1) Contents
Trouble type HDD command execution error
Trouble code CD041, CD042, CD043, CD044, CD045, CD046
Rank C
Detection timing The error occurred inside the hard disk.
Trouble isolation -
Relevant electrical parts Hard disk

(2) Procedure
Step Action Control signal Location of electrical components
1 Check the hard disk specifications. - -
2 Format the hard disk. - -
3 Replace the hard disk. - -
• Link to the layout drawings for related parts by each trouble code (S.113. CC166, CD011, CD012, CD041, CD042, CD043, CD044,
CD045, CD046, CD047, CD048, CD049, CD04A, CD04B)

3.16.8 CD047, CD048, CD049, CD04A, CD04B

(1) Contents
Trouble type HDD SCSI library error
Trouble code CD047, CD048, CD049, CD04A, CD04B
Rank C
Detection timing The error occurred inside the hard disk.
Trouble isolation -
Relevant electrical parts Hard disk

(2) Procedure
Step Action Control signal Location of electrical components
1 Check the hard disk specifications. - -
2 Format the hard disk. - -
3 Replace the hard disk. - -
• Link to the layout drawings for related parts by each trouble code (S.113. CC166, CD011, CD012, CD041, CD042, CD043, CD044,
CD045, CD046, CD047, CD048, CD049, CD04A, CD04B)

3.16.9 CD201, CD202, CD203

(1) Contents
Trouble type File memory mounting error
Trouble code CD201
Rank C
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Detection timing • The file memory is not mounted.

• The file has any abnormality.
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• MEMB/1 (MEMB/1)
• MEMB/2 (MEMB/2; UK-204)
Trouble type Memory capacity discrepancy
Trouble code CD202
Rank C
Detection timing • File memory capacity on the printer control board (PRCB) is not enough.
• File memory capacity necessary for duplex printing is not enough.
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• MEMB/1 (MEMB/1)
• MEMB/2 (MEMB/2; UK-204)
Trouble type Memory capacity discrepancy 2
Trouble code CD203
Rank C
Detection timing File memory capacity on the printer control board (PRCB) is not enough.
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• MEMB/1 (MEMB/1)
• MEMB/2 (MEMB/2; UK-204)

(2) Procedure
Step Action Control signal Location of electrical components
Check to see if MEMB/1 or MEMB/2 is installed
1 - -
correctly.
2 Replace MEMB/1 or MEMB/2 - -
3 Replace MFPB - -
• Link to the layout drawings for related parts by each trouble code (S.117. CD201, CD202, CD203)

3.16.10 CD211, CD212

(1) Contents
Trouble type PCI-SDRAM DMA operation failure
Trouble code CD211
Rank C
Detection timing Hardware related to the transfer of memory image of the printer control board (PRCB) fails to respond.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)
Trouble type Compression/extraction timeout detection
Trouble code CD212
Rank C
Detection timing Hardware related to the BTC compression function of the printer control board (PRCB) fails to respond.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2) Procedure
Step Action Control signal Location of electrical components
1 Replace MFPB - -
• Link to the layout drawings for related parts by each trouble code (S.99. C6901 - C6903, CA051 - CA053, CC151, CC152, CC170 -
CC174, CC180 - CC186, CC191, CC211 - CC214, CC216, CD211, CD212, CD241, CD242, CD252, CD261, CD271, CD401 - CD413,
CE001, CE003 - CEEE1)

3.16.11 CD241, CD242

(1) Contents
Trouble type Encryption ASIC error
Trouble code CD241
Rank C
Detection timing Initialization error of the encrypted ASIC is detected during the machine is starting.
Trouble isolation -
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bizhub C754e/C654e K TROUBLESHOOTING > 3. TROUBLE CODE

Relevant electrical parts MFP board (MFPB)

Trouble type Encryption ASIC mounting error
Trouble code CD242
Rank C
Detection timing The faulty of the installation of encrypted ASIC is detected during the machine is starting.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the MFP board connector for proper connection
1 - -
and correct as necessary.
2 Replace MFPB - -
• Link to the layout drawings for related parts by each trouble code (S.99. C6901 - C6903, CA051 - CA053, CC151, CC152, CC170 -
CC174, CC180 - CC186, CC191, CC211 - CC214, CC216, CD211, CD212, CD241, CD242, CD252, CD261, CD271, CD401 - CD413,
CE001, CE003 - CEEE1)

3.16.12 CD252
(1) Contents
Trouble type No relay circuit boards for IC-414 mounting at IC-414 mount setting
Trouble code CD252
Rank C
Detection timing EFI relay board (EFIRYB; VI-506) are not mounted when the IC-414 is set to mount setting at Service Mode.
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• EFI relay board (EFIRYB; VI-506)

(2) Procedure
Step Action Control signal Location of electrical components
If the IC-414 is not mounted, access [Service Mode] ->
[System 2] -> [Image Controller Setting] and check to
1 - -
see if "Controller 0" is set for [Image Controller
Setting].
Check the EFI relay board (EFIRYB; VI-506) connector
2 - -
for proper connection and correct as necessary.
3 Replace the EFI relay board (EFIRYB; VI-506) - -
4 Replace MFPB - -
• Link to the layout drawings for related parts by each trouble code (S.99. C6901 - C6903, CA051 - CA053, CC151, CC152, CC170 -
CC174, CC180 - CC186, CC191, CC211 - CC214, CC216, CD211, CD212, CD241, CD242, CD252, CD261, CD271, CD401 - CD413,
CE001, CE003 - CEEE1)

3.16.13 CD261
(1) Contents
Trouble type USB host board failure
Trouble code CD261
Rank C
Detection timing • When a failure is detected in USB host board included in the local interface kit.
• Non-standard USB device is connected.
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• USB host board (EK-604)

(2) Procedure
Step Action Control signal Location of electrical components
1 Check the operation with another USB device. - -
Check the USB host board connector for proper
2 - -
connection and correct as necessary.
3 Replace the USB host board. - -
4 Replace MFPB. - -

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• Link to the layout drawings for related parts by each trouble code (S.99. C6901 - C6903, CA051 - CA053, CC151, CC152, CC170 -
CC174, CC180 - CC186, CC191, CC211 - CC214, CC216, CD211, CD212, CD241, CD242, CD252, CD261, CD271, CD401 - CD413,
CE001, CE003 - CEEE1)

3.16.14 CD271
(1) Contents
Trouble type i-Option activated and additional memory not installed
Trouble code CD271
Rank C
Detection timing While the i-Option is activated, the additional memory included in UK-204 is not installed.
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• Memory board/2 (MEMB/2; UK-204)

(2) Procedure
Step Action Control signal Location of electrical components
Check MEMB/2 for proper connection and correct as
1 - -
necessary.
2 Replace MEMB/2 - -
3 Replace MFPB - -
• Link to the layout drawings for related parts by each trouble code (S.99. C6901 - C6903, CA051 - CA053, CC151, CC152, CC170 -
CC174, CC180 - CC186, CC191, CC211 - CC214, CC216, CD211, CD212, CD241, CD242, CD252, CD261, CD271, CD401 - CD413,
CE001, CE003 - CEEE1)

3.16.15 CD272
(1) Contents
Trouble type i-Option activated and additional memory and HDD not installed
Trouble code CD272
Rank C
Detection timing While the i-Option is activated, the additional memory included in UK-204 and the hard disk are not installed.
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• Hard disk
• Memory board/2 (MEMB/2; UK-204)

(2) Procedure
Step Action Control signal Location of electrical components
Check MEMB/2 for proper connection and correct as
1 - -
necessary.
Access [Service Mode] -> [System 2] -> [HDD] and
2 - -
check to see if “Installed” is selected.
3 Replace MEMB/2 - -
4 Replace the hard disk - -
5 Replace MFPB - -
• Link to the layout drawings for related parts by each trouble code (S.115. CD010, CD272, CE002)

3.16.16 CD291
(1) Contents
Trouble type CCD parameter mismatch
Trouble code CD291
Rank C
Detection timing The CCD unit is combined with wrong firmware.
Trouble isolation -
Relevant electrical parts • CCD unit
• MFP firmware

(2) Procedure
Step Action Control signal Location of electrical components
1 Reinstall the MFP firmware. - -
• Link to the layout drawings for related parts by each trouble code (S.118. CD291)

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3.16.17 CD3##
(1) Contents
Trouble type Nonvolatile data error
Trouble code CD3##
Rank C
Detection timing Abnormality is detected by the abnormal check of each nonvolatile data.
Trouble isolation -
• Trouble code [C-D370] will be displayed when multiple errors (over 5) of nonvolatile data are detected, which can be restored with one
restoration command.
• Data backup will be automatically performed every hour. Backup can also be performed manually with the following setting.
[Service Mode] -> [Enhanced Security] -> [Memory Data Backup]
1. When a trouble caused by nonvolatile data error occurs, the screen below appears.

2. Select [Yes].
3. The screen will be shifted to the data restoration screen to perform data restoration.
NOTE
• When the restoration is performed in a short time, data restoration screen may not be displayed.

4. Check the message which indicates that the data restoration was successfully conducted. Turn OFF the main power switch and turn it ON
again more than 10 seconds after.
NOTE
• In case it failed to restore data, return to the trouble code screen.

3.16.18 CD370
(1) Contents
Trouble type Nonvolatile data multiple errors
Trouble code CD370
Rank C
Detection timing Multiple errors (Over 5) are detected by the abnormal check of each nonvolatile data.
Trouble isolation -

(2) Procedure
Step Action Control signal Location of electrical components
1 Refer to CD3##. - -

3.16.19 CD390
(1) Contents
Trouble type Nonvolatile data checksum error
Trouble code CD390
Rank C
Detection timing C-D390 code is normally shown when the MFP board is replaced with a new one.
Trouble isolation -
Relevant electrical parts -

(2) Procedure
Step Action Control signal Location of electrical components
Wait until “Recover Data” appears. (MFP will reboot
maximum 2 times by itself, it may take 5 minutes.)
1 Touch the “Recover Data” button and follow the - -
instructions that appear on the control panel to restore
(backup) data.

3.16.20 CD3A0
(1) Contents
Trouble type Counter error
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Trouble code CD3A0

Rank C
Detection timing The total counter values provided by the MFP board and the SSD board are different.
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• SSD board (SSDB)

(2) Procedure
Step Action Control signal Location of electrical components
If this error occurs temporarily due to the use of the
1 board removed from another machine, reinstall the - -
original board.
2 Replace the current MFPB with a new one. - -
• Link to the layout drawings for related parts by each trouble code (S.119. CD3A0)

3.16.21 CD401, CD402, CD403, CD404, CD405, CD406, CD407, CD411, CD412, CD413
(1) Contents
Trouble type NACK command incorrect
ACK command incorrect
Checksum error
Receiving packet incorrect
Receiving packet analysis error
ACK receiving timeout
Retransmission timeout
Touch panel board error
Touch panel type mismatch
Electrostatic touch panel operation mode error
Trouble code CD401
CD402
CD403
CD404
CD405
CD406
CD407
CD411
CD412
CD413
Rank C
Detection timing When abnormality is found in the communication of controller.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2) Procedure
Step Action Control signal Location of electrical components
Check whether there is a strong electromagnetic noise
1 - -
source near the main body.
Check the connectors on MFPB for proper connection
2 - -
and correct as necessary.
3 Replace MFPB - -
• Link to the layout drawings for related parts by each trouble code (S.99. C6901 - C6903, CA051 - CA053, CC151, CC152, CC170 -
CC174, CC180 - CC186, CC191, CC211 - CC214, CC216, CD211, CD212, CD241, CD242, CD252, CD261, CD271, CD401 - CD413,
CE001, CE003 - CEEE1)

3.16.22 CD601, CD602, CD603

(1) Contents
Trouble type Trouble related to security
Trouble code CD601, CD602, CD603
Rank -
Detection timing Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch.
If the above actions do not solve the problem, contact KM.

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Trouble isolation -

3.16.23 CDC##
(1) Contents
Trouble type Trouble related to security
Trouble code CDC##
Rank -
Detection timing Contact the responsible people of KM before taking some countermeasures.
Trouble isolation -

3.16.24 CDF50, CDF70, CDFA0

(1) Contents
Trouble type ASIC image version failure
ASIC image access failure
ASIC image error
Trouble code CDF50
CDF70
CDFA0
Rank C
Detection timing Communication error is detected between the MFP board (MFPB) and the CCD board (CCDB).
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• CCD board (CCDB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the connector between MFPB and CCDB for
1 - -
proper connection, and correct as necessary.
2 Update the firmware. - -
3 Replace the CCD unit - -
4 Replace MFPB - -
• Link to the layout drawings for related parts by each trouble code (S.94. C6704, C6752, CDF50, CDF70, CDFA0)

3.16.25 CDF51, CDF71, CDFA1

(1) Contents
Trouble type ASIC image version failure (back side)
ASIC image access failure (back side)
ASIC image error (back side)
Trouble code CDF51
CDF71
CDFA1
Rank C
Detection timing Communication error is detected between the MFP board (MFPB) and the dual scan image processing board
(DSIPB).
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• Dual scan image processing board (DSIPB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the connector between MFPB and DSIPB for
1 - -
proper connection, and correct as necessary.
2 Update the firmware. - -
3 Replace DSIPB - -
4 Replace MFPB - -
• Link to the layout drawings for related parts by each trouble code (S.100. C6911, C6912, C6913, CDF51, CDF71, CDFA1)

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3.17 CE###
3.17.1 CE001, CE003, CE004, CE005, CE006, CE007
(1) Contents
Trouble type Abnormal message queue
Task error
Event error
Memory access error
Header access error
DIMM initialize error
Trouble code CE001
CE003
CE004
CE005
CE006
CE007
Rank C
Detection timing MFP board (MFPB) is faulty.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the connectors on MFPB for proper connection
1 - -
and correct as necessary.
2 Replace MFPB - -
• Link to the layout drawings for related parts by each trouble code (S.99. C6901 - C6903, CA051 - CA053, CC151, CC152, CC170 -
CC174, CC180 - CC186, CC191, CC211 - CC214, CC216, CD211, CD212, CD241, CD242, CD252, CD261, CD271, CD401 - CD413,
CE001, CE003 - CEEE1)

3.17.2 CE002
(1) Contents
Trouble type Message and method parameter failure
Trouble code CE002
Rank C
Detection timing MFP board (MFPB) is faulty.
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• Hard disk

(2) Procedure
Step Action Control signal Location of electrical components
Turn OFF the main power switch and turn it ON again,
and conduct the following setting.
1 - -
[Service Mode] -> [System 1] -> [Initialization] -> [Clear
All Data].
2 Format the hard disk - -
3 Replace the hard disk - -
4 Replace MFPB - -
• Link to the layout drawings for related parts by each trouble code (S.115. CD010, CD272, CE002)

3.17.3 CE101
(1) Contents
Trouble type Browser finish detected
Trouble code CE101
Rank C
Detection timing • The browser is automatically recovered (restarted) after the main body detected that the browser (separate
process) has stopped with fault.
• When the “Malfunction finish is detected over predetermined number of times” or “the browser task process is
except in idle (printing, etc)”.
Trouble isolation -

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bizhub C754e/C654e K TROUBLESHOOTING > 3. TROUBLE CODE

Relevant electrical parts MFP board (MFPB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the connectors on MFPB for proper connection
1 - -
and correct as necessary.
2 Replace MFPB. - -
• Link to the layout drawings for related parts by each trouble code (S.99. C6901 - C6903, CA051 - CA053, CC151, CC152, CC170 -
CC174, CC180 - CC186, CC191, CC211 - CC214, CC216, CD211, CD212, CD241, CD242, CD252, CD261, CD271, CD401 - CD413,
CE001, CE003 - CEEE1)

3.17.4 CE201
(1) Contents
Trouble type Transmission operation log storage fault
Trouble code CE201
Rank C
Detection timing When the transmission log storage failed, it repeats retrial until transmission operation log is stored.
The trouble is detected when the retrial failed for predetermined number of times.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the connectors on MFPB for proper connection
1 - -
and correct as necessary.
2 Replace MFPB. - -
• Link to the layout drawings for related parts by each trouble code (S.99. C6901 - C6903, CA051 - CA053, CC151, CC152, CC170 -
CC174, CC180 - CC186, CC191, CC211 - CC214, CC216, CD211, CD212, CD241, CD242, CD252, CD261, CD271, CD401 - CD413,
CE001, CE003 - CEEE1)

3.17.5 CE301, CE302, CE303, CE304, CE305

(1) Contents
Trouble type Referring incorrect memory
Incorrect command
Finished due to error inside Qt library
Finished due to error outside Qt library
Program forced to stop
Trouble code CE301
CE302
CE303
CE304
CE305
Rank C
Detection timing Error occurred with the process inside the MFP controller
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the connectors on MFPB for proper connection
1 - -
and correct as necessary.
2 Replace MFPB - -
Acquire the debug logs in [Service Mode] -> [Debug
3 - -
Settings] and analyze them.
• Link to the layout drawings for related parts by each trouble code (S.99. C6901 - C6903, CA051 - CA053, CC151, CC152, CC170 -
CC174, CC180 - CC186, CC191, CC211 - CC214, CC216, CD211, CD212, CD241, CD242, CD252, CD261, CD271, CD401 - CD413,
CE001, CE003 - CEEE1)

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3.17.6 CED01
(1) Contents
Trouble type The authentication application information does not exist in the hard disk/SSD board in the enhanced server
authentication state.
Trouble code CED01
Rank C
Detection timing With “Enhanced Server Authentication” set, no authentication application registration information is found in the
hard disk or the SSD board (SSDB).
Trouble isolation -
Relevant electrical parts • SSD board (SSDB)
• Hard disk

(2) Procedure
Step Action Control signal Location of electrical components
Turn OFF the main power switch, wait for 10 sec. or
1 - -
more, and turn ON the main power switch.
Check the connector from MFPB to Hard disk for
2 - -
proper connection and correct as necessary.
Check the connector from SSDB to MFPB for proper
3 - -
connection and correct as necessary.
4 Logically format the hard disk. - -
5 Replace the hard disk - -
If the above actions do not solve the problem, contact
6 - -
KM.
• Link to the layout drawings for related parts by each trouble code (S.120. CED01)

3.17.7 CEEE1
(1) Contents
Trouble type MFP board malfunction
Trouble code CEEE1
Rank C
Detection timing MFP board (MFPB) is faulty.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the connectors on MFPB for proper connection
1 - -
and correct as necessary.
2 Replace MFPB - -
• Link to the layout drawings for related parts by each trouble code (S.99. C6901 - C6903, CA051 - CA053, CC151, CC152, CC170 -
CC174, CC180 - CC186, CC191, CC211 - CC214, CC216, CD211, CD212, CD241, CD242, CD252, CD261, CD271, CD401 - CD413,
CE001, CE003 - CEEE1)

3.17.8 CEEE2
(1) Contents
Trouble type Scanner section malfunction
Trouble code CEEE2
Rank A
Detection timing A scanner part is faulty.
Trouble isolation -
Relevant electrical parts • LED exposure unit (LA201)
• CCD board (CCDB)
• Scanner drive board (SCDB)

(2) Procedure
Step Action Control signal Location of electrical components
Correct the connector connection between CCDB and
1 - -
MFPB if faulty.
2 Replace SCDB - -
3 Replace the CCD unit - -

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• Link to the layout drawings for related parts by each trouble code (S.121. CEEE2)

3.17.9 CEEE3
(1) Contents
Trouble type Printer control board (PRCB)
Trouble code CEEE3
Rank A
Detection timing Printer control board (PRCB) is faulty.
Trouble isolation -
Relevant electrical parts Printer control board (PRCB)

(2) Procedure
Step Action Control signal Location of electrical components
Check the PRCB connector for proper connection and
1 - -
correct as necessary.
2 Replace PRCB - -
• Link to the layout drawings for related parts by each trouble code (S.62. C2414, C2552, C2554, C2556, C2558, C2559, C255A, C255B,
C255C, C2651, C2652, C2653, C2A14, C2A21, C2A22, C2A23, A2A24, C4802, C5601, CC153, CEEE3)

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