Product Dispatch Procedure

FORUS
_______COLOMBIA ,
brands & retail
PRODUCT DISPATCH PROCEDURE
LBC ]
Area: Logistics Code: CD-001 Version 1 Sheet 1 of 5
1. OBJECTIVE: Identify the activities and controls of the

process of
product dispatch, as well as designating those responsible for carrying out the tasks
that are carried out cape, with he purpose of ensure a
adequate dispatch to customers from different channels (own stores, concessions,
wholesalers, E-commerce and Market place) and guaranteeing that orders are
delivered on time, complete and in the appropriate conditions.
2. PROCEDURE DESCRIPTION
Retail, concessions and wholesalers
The dispatch of the product begins with the assembly of the orders (product planning
area) according to the sales requirements. Once these orders have been generated,
the operational coordinator proceeds with the generation and printing of the picking for
the different channels (retail, concession, wholesalers). Subsequently, these pickings
are assigned to the warehouse assistants to carry out the physical preparation of the
products (picking). The product is transported to the approval and packaging area in
order to carry out systematic validation and guarantee the correct dispatch according
to the requirement, carrying out the correct packaging of each of the orders. The
operational coordinator proceeds to weigh the merchandise to process the exit form
with the operator user (Free Zone Service), who will carry out the procedure before
free zone operations. Once the dispatch of the merchandise by the free zone has
been approved, the warehouse assistants continue with the labeling of the boxes as
stipulated by the different cargo carriers (Bogotá dedicated vehicle, delivery service,
coordinator, shipping, expedited, etc.), those who carry out verification of the units
received and sign the manifests to their satisfaction
PRODUCED BY: REVIEWED BY: APPROVED BY:
DAMIAN BROCHERO LUZ MERY MARTINEZ
DATE DATE DATE
12/03/2021 18/03/2021
FORUS
_______COLOMBIA ,
brands & retail
LBC ]
corresponding and are filed as support for the dispatch of the merchandise. These
carriers are responsible for making the delivery to the end customer (RETAIL,
CONCESSION, WHOSALE, MARKET PLACE) and leaving support for the delivery in
the guide or route sheet.
E-commerce
The E-commerce sales process begins with the assignment of orders according to the
inventory availability of the products (retail stores, distribution center.) For those orders
with stock in the distribution center, the operational coordinator performs a
reassignment of orders. warehouses 300-310 to store 93 and proceeds to generate,
print and assign the picking to the warehouse assistants to prepare the product. Once
these products are ready, billing is generated in SIAL (POS), a systematic database
must be taken into account in which we find the customer's data (name, identity
document, address, email, etc.), which They allow us to validate what the client
requested in the purchase order.
Once the billing is done, we proceed with the packaging, the generation of the
transport guide and the labeling (packing); The products sold in the virtual store are
immediately received according to the company (91 for LBC and 93 for FORUS) in
order to guarantee the reliability of the inventory of both the CD and the virtual stores.
The product to be shipped is weighed in order to carry out the exit procedure with the
operator user, who will carry out the procedure before free zone operations. Once
approval has been obtained for the dispatch of these products, they will be taken to
the loading dock to be reviewed by the agent of the cargo carrier who is prepared to
make the delivery to the final customer, who upon receiving the product to satisfaction
will sign the corresponding guides or manifests and give the product dispatch process
with Ecommerce sale is completed.

DATE DATE DATE
12/03/2021 18/03/2021
FORUS
_______COLOMBIA ,
brands & retail
LBC ]
market place
For Market Place orders (Dafiti and Mercado Libre), the trade marketing coordinator
sends the information on the orders generated in the system for sales made through
this channel, along with the corresponding guides for dispatch and the Excel file with
the customer information.
Subsequently, the operational coordinator proceeds to generate the picking and

assign them to the warehouse assistants to prepare the product, then the order is
billed in sial pos according to the customer information sent and the packing and
labeling of the order is carried out. commodity. The operational coordinator weighs the
merchandise to process the exit of the product from the free zone through the operator
user. Finally, the vehicle picks up the product, signs the dispatch forms and delivers
the order to the end customer.

DATE DATE DATE
12/03/2021 18/03/2021
FORUS PRODUCT DISPATCH PROCEDURE
O
_______COLOMBIA ,
brands & retail
3. FLOWCHART

DATE DATE DATE
12/03/2021 18/03/2021
FORUS
_______COLOMBIA ,
brands & retail
LBC ]
4. PROCESS CONTROLS
- Warehouse assistants must allow the name to be signed or initialed in all the
documents they generate (picking, referral, guides) in order to carry out traceability if
new developments occur in the process.
- Only the operational coordinator has access to the lock system to carry out the
clearance of merchandise.
- All supporting documents should be archived for future reference or audit
requirements.
- Suitcases or bags are not allowed to enter the distribution center and apply to both
company personnel and visitors.
- It is prohibited to remove any type of merchandise through the personnel entry and
exit gate.
- Food and beverages are not allowed to enter the Operation area, in order to protect
and preserve the stored product.

DATE DATE DATE
12/03/2021 18/03/2021

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FORUS

1. OBJECTIVE: Identify the activities and controls of the

Retail, concessions and wholesalers

PRODUCED BY: REVIEWED BY: APPROVED BY:

Subsequently, the operational coordinator proceeds to generate the picking and

PRODUCED BY: REVIEWED BY: APPROVED BY:

Area: Logistics Code: CD-001 Version 1 Sheet 1 of 5

PRODUCED BY: REVIEWED BY: APPROVED BY:

PRODUCED BY: REVIEWED BY: APPROVED BY:

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