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Inte 423 Business Process Re-Engineering

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129 views4 pages

Inte 423 Business Process Re-Engineering

Uploaded by

Kim
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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KABARAK UNIVERSITY

UNIVERSITY EXAMINATIONS
MAIN CAMPUS

SECOND SEMESTER, 2018/2019 ACADEMIC YEAR

EXAMINATION FOR COMPUTER SCIENCE IN IT

INTE 423: BUSINESS PROCESS RE-ENGINEERING

EXAMINATION SESSION: MAY-AUGUST: 2018

INSRUCTIONS:

(i) Question one is compulsory and any other two


(ii) Do not write on the question paper
(iii) Show your working clearly

QUESTION ONE (30 marks)

a. What is Business Process Reengineering (BPR)? (4 marks)

b. Give four top reasons why Business Process Re-engineering is important (8 marks)
c. Distinguish between the following set of terms:

i) TQM and BPR (3 marks)


ii) Intuitive and methodological approaches to BPR. (3 marks)

As members of Kabarak University family, we purpose at all times and in all places, to set apart in
one’s heart, Jesus as Lord. (1 Peter 3:15)
Page 1 of 4
d. Describe the six categories of BPR tools. Choose one and give details on how such a tool
might improve a BPR project. (8 marks)
e. The case study below is accounts payable office of Ford Company; apply Business
Process Reengineering skills to show how the whole process can be improved. (4 marks)

QUESTION TWO (20 marks)

a. Explain seven steps of BPR Methodology on the implementation of BPR in a


business. (7 marks)
b. Explain how to achieve BPR Success. (6 marks)
c. What are the negative issues associated with acquiring/buying standard packaged
software or ‘off-the-shelf’ software? (4 marks)

d. What problems are associated with reengineering? (3 marks)

As members of Kabarak University family, we purpose at all times and in all places, to set apart in
one’s heart, Jesus as Lord. (1 Peter 3:15)
Page 2 of 4
QUESTION THREE (20 marks)
a. If you were the CEO of an organizations that is relactant to embrace the idea of BPR, what

would be your way forward? (10 marks)

b. Business processes are characterized by three elements, explain the three elements

(3 marks)
c. What problems are associated with reengineering? (7 marks)

QUESTION FOUR (20 marks)

a. Process re-engineering is an innovative process for which a disciplined approach to the


effort is essential, and this involves a six-step plan. Explain the 6-Step plan required
for Business Process Reengineering. (6 marks)
b. i) If you were a CEO of some organization and may want to outsource some of your
processes, explain four steps you would consider before making your final decision in
support of outsourcing. (4 marks)
ii) Once you have decided to outsource, explain four benefits your organization would
get from outsourcing. (4 marks)
c. Explain three distinct disciplines required for BPR (6 marks)

QUESTION FIVE (20 marks)

a. Discuss the role of IT in BPR success: (6 marks)


b. Among the top ten tools used for process re-engineering are: Customer Relationship
Management and Benchmarking. Explain why companies use these tools. (4 marks)
c. Describe the main principles of Selection and Acquisition of information systems by an
organization. (6 marks)

As members of Kabarak University family, we purpose at all times and in all places, to set apart in
one’s heart, Jesus as Lord. (1 Peter 3:15)
Page 3 of 4
d. Discuss four goals of Supply Chain Management (SCM), including the four goals of
this type of management. (4 marks)

As members of Kabarak University family, we purpose at all times and in all places, to set apart in
one’s heart, Jesus as Lord. (1 Peter 3:15)
Page 4 of 4

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