COMPREHENSIVE VOCATIONAL TRAINING MANAGEMENT PROCESS

LEARNING GUIDE FORMAT

1. LEARNING GUIDE IDENTIFICATION

• Name of the training program: Technician in commercial operations in retail.

• Training program code: 632223.
• Project name: Development of operational and commercial actions in the Retail sector.
• Project phase: Analysis.
• Project activity: Prepare the required products taking into account the requirements of the Retail
commercial format.
• Competencies :
Technique:
• 260101062 - Supply products according to plan and merchandising techniques.

Keys:
• 240201528 - Reason quantitatively in situations that may be
addressed mathematically in work, social and personal contexts.
• 220501046 - Use computer tools according to management needs
of information.
• 240202501 - Interact in English orally and in writing within contexts
social and labor according to the criteria established by the Common European
Framework of Reference for Languages.

• Learning outcomes to achieve:

Technicians:
• 260101062-01 - Organize inventories according to point of sale protocols.
• 260101062-02 - Prepare merchandise according to the point of sale procedure.

Keys:
• 240201528-01 - Identify problematic situations associated with your needs
context by applying mathematical procedures.
• 240201528-02 - Pose arithmetic, geometric and metric problems according to
the productive and social contexts.
• 240201528-03 - Solve problems in the productive and social environment by applying
principles
mathematicians.
• 240201528-04 - Verify the results of mathematical procedures in accordance with
the requirements of different contexts.

• 220501046-01 - Select information and technology technology tools

communication (ICT) according to the identified needs.
• 220501046-02 - Use ICT tools, in accordance with the requirements, manuals
operation, procedures and standards.
• 220501046-03 - Verify the results obtained, in accordance with the requirements.
• 220501046-04 - Implement good use practices, in accordance with technology
employee.

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 • 240202501-01 - Understand basic oral and written information in English about yourself
itself, of people and their immediate context in present realities and life stories.

• Duration of the guide: 288 hours.

Techniques: 144 hours.
Keys: 144 hours.

2. PRESENTATION

For years retailers have operated locally, with products limited to a single category. Modern Retail has
skyrocketed to become one of the largest industries in the world and one of the most employable
economic sectors. Therefore, this training seeks to acquire the necessary knowledge to apply techniques
in taking product inventories within the sales rooms and arranging the merchandise on the shelves, as well
as the registration of the products at the payment point, taking into account take into account the policies
and dynamics of each Retail.

Next, the activities related to interaction in the productive and social context are also presented in
accordance with the use of computer tools, quantitative reasoning and interaction in the English language
orally and in writing.

Stay tuned and TAKE ADVANTAGE OF THIS LEARNING OPPORTUNITY!

3. FORMULATION OF LEARNING ACTIVITIES

This section will describe the learning activities for each of the competencies posed by the analysis phase
of the training project: Development of operational and commercial actions in the Retail sector.

In this training program, each of the activities details the evidence that will be delivered during the eight (8)
weeks.

The following table shows the delivery of evidence per week according to the learning activities associated
with it, for each competence:

Week 1 Week 2 Week 3 Week 4 Week 5 Week 6 Week 7 Week 8

Competence
Evidence

Evidence of knowledge.
Evidence of knowledge.
Merchandise receipt checklist Product evidence. Technical
Checklist of the procedure to
in accordance with regulations proposal for product
carry out an inventory of
260101062 - Supply and occupational health and replacement. GA1-260101062-
merchandise at the point of sale.
products according safety. GA1-260101062-AA2- AA2-EV03.
GA1- 260101062-AA1-EV01.
to plan and EV01.
merchandising
techniques. Product evidence. Apply
Evidence of performance.
merchandise inventory
Photo collage according to product category.
procedure at the point of sale.
GA1-260101062-AA2-EV02.
GA1-260101062-AA1-EV02.

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Hours per week 16 16 16 20 20 17 17 22

240201528 -
To reason Evidence of Evidence of
quantitatively knowledge. Evidence of Product performance.
facing situations Arithmetic performance. evidence. Algorithm for
that can be procedures Equation Video support. calculating
addressed questionnaire. approach. GA1- GA1- areas and
manner GA1- 240201528- 240201528- volumes. GA1-
mathematics in 240201528- AA2-EV01. AA3-EV01. 240201528-
contexts AA1-EV01. AA4-EV01.
work, social and
personal.
Hours per week 12 12 12 12
Evidence of
performance.
Product
Report
evidence.
220501046-Use improvement of
Concept Map -
computer tools Evidence of knowledge. products and
Software and
according to Workshop- Use of Office tools. processes with
internet
information GA1-220501046-AA2-EV01. the
services. GA1-
management needs incorporation of
220501046-
ICT. GA1-
AA1-EV01.
220501046-
AA3-EV01.
Hours per week 10 15 15 8

240202501- Interact
in English orally and
in writing within
social and work Evidence of knowledge. Evidence of performance.
contexts according Questionnaire. GA1-240202501- Video presentation. GA1- Product evidence.
User information. GA1-240202501-AA2-EV01.
to the criteria AA1-EV01. 240202501-AA1-EV02.
established by the
Common European
Framework of
Reference for
Languages.
Hours per week 6 6 6 6 6 6 6 6

Total hours 34 34 34 38 36 38 38 36

The training process will focus on program-based learning, for which work will be carried out from the
creation of a checklist for taking inventory and its respective application, a checklist for the receipt of
goods, making a collage in accordance with the categorization of products and the definition of the
technical proposal for product substitution.

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3.1. Competitor learning activities: Supply products according to plan and merchandising
techniques (260101062)

3.1.1. Learning activity GA1-260101062-AA1: Identify the display of the product at the point of sale
according to company policies

Currently, industry products and Retail brands such as food, beverages, personal hygiene and home
hygiene, among others, aim to attract the attention of buyers, achieving a space for brand positioning in
sales and satisfaction.

Duration: 48 hours.

Training materials: for the development of this activity it is important to read and analyze the training
material: “Inventory Management in Retail”

Evidence: The actions and corresponding evidence that make up the learning activity are described below:

• Evidence GA1-260101062-AA1-EV01: Checklist of the procedure to carry out an inventory of

merchandise at the point of sale

The evidence of learning aims to visit a Retail in the city or place where the learner is located, according to
their expectations and where data will be taken on the identification of inventory, lighting, furniture,
merchandising , storage and products in the sales room according to the organization's policies. After the
visual visit to the Retail and based on the observation strategy, a checklist must be made for the inventory
procedure at the point of sale with the following parameters:

✔ Company identification:
▪ Name of the Retailer.
▪ Kind of Retail.
▪ Area.
▪ Mission.
▪ Vision.
▪ Values corporate.

✔ Furniture identification:
▪ Shelves and gondolas according to characteristics of the products on display and type of Retail.
▪ Location of gondolas for product display.

✔ Lighting:
▪ Adequate lighting (natural and artificial)
▪ Lighting in good condition.
▪ Lighting in display cases, refrigerators and shelves.

✔ Merchandising:
▪ Location of the assortment in accordance with the policies and type of Retail.

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 ▪ Product display strategies.

✔ Products:
▪ Assortment of products according to brands and categories.
▪ The number of products to be displayed is established based on the area of the sales room.
▪ Location of products: headers, tips or gondola stops.
▪ Location of promotional products strategically.

✔ Signage:
▪ The information on the signs is easily represented.
▪ The information on the poster is visible.
▪ They contain the necessary information (product name, price)
▪ It is perceived to be in an adequate state of conservation.

General guidelines for the delivery of evidence:

o Product to be delivered: checklist of the procedure to carry out an inventory of merchandise at the
point of sale.
either Format: Excel.
either Extension: 4 pages maximum.
o To send the evidence, go to the corresponding activity area and access the space: Checklist of the
procedure to carry out an inventory of merchandise at the point of sale. GA1-260101062-AA1-
EV01.

• Evidence GA1-260101062-AA1-EV02: Apply merchandise inventory procedure at the point of sale

The inventory is a detailed, ordered and valued list of all the elements that make up a Retail's assets at a
given time. Therefore, this evidence will focus on applying the inventory of point-of-sale merchandise with
the use of the checklist made in the previous evidence, relating the following items for compliance:

✔ Classification of products according to their nature and responsibility.

✔ Maximum utilization of space in the gondola.

✔ Types of storage (arrumes, block, gondola)

✔ Foods in cold storage are at the corresponding temperature (refrigeration between 0 and 4° C, fresh
chicken, fish and meat -2 and 2° C, fruits and vegetables 4 and 8° C; freezing at -17 °C)

✔ Breakdowns, returns or products not suitable for consumption are well stored and identified and in a
special place for the return or exchange process to the supplier.

✔ A procedure has been established for the rotation of products on the shelf. If applicable, describe the
procedure.

✔ A period has been established for counting the physical inventory (cyclical or periodic). If it exists, list
the position of the person responsible.

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 ✔ Relate the type of reports and documents necessary to physically take inventory in the sales room.

General guidelines for the delivery of evidence:

o Products to be delivered: document applying the inventory procedure at the point of sale.
either Pdf format.
either Extension: 8 pages maximum, including photographic record.
o To send the evidence, go to the corresponding activity area and access the space: Apply
merchandise inventory procedure at the point of sale. GA1-260101062-AA1-EV02.

3.1.2. Learning activity GA1-260101062-AA2: Differentiate the types of merchandise according to

the commercial formats of the market

Retail commercial formats are companies with similarities in physical characteristics in relation to their
location, commercial surface, assortment or customer service, which have been dedicated to commercial
distribution.

Duration : 96 hours.

Training materials: for the development of this activity, it is important to read and analyze the training
material: “Commercial logistics”.

Evidence: The actions and corresponding evidence that make up the learning activity are described below:

• Evidence GA1-260101062-AA2-EV01: Checklist for receiving goods in accordance with

regulations and occupational health and safety

The dynamics of receipt and dispatch occur continuously in Retail and distribution centers, as these require
coordination between suppliers and comparator customers, constantly maintaining a flow of information and
merchandise. Thus, the objective of this evidence is the construction of a checklist based on the needs of
the sales room based on the products stored in the warehouse and complying with current regulations,
evidenced in a visit to a Retail, in which The following aspects are considered:

✔ Retail has established picking procedures (order taking)

✔ The products are properly reviewed before being sent to the sales room.

✔ The products are shipped with the required documentation, by the supplier.

✔ The dispatch of the goods to the sales room is carried out in forklifts, manual pallet trucks , and pallets
suitable for this purpose, according to regulatory and work safety policies.

✔ There is a maximum time established for the delivery of missing products on the shelves.

✔ There are defined instructions in case of returning products to the purchasing customer.

✔ Controls of product entries and exits are recorded in accordance with the supporting documents and

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 standards established by Retail and suppliers.

✔ In Retail, the procedure for product rotation has been established, both in the storage warehouse and on
the shelf.

✔ Retail has merchandise verification and control techniques (sampling, observation, counting, etc.)

✔ In Retail, the inventory system has been defined (periodic or permanent)

✔ For products on the shelf, inventory valuation methods are applied according to their state of conservation
(FIFO)

✔ At the end of the visit, the checklist will be projected in which the previous aspects are taken into account
and focused on the differentiating characteristics of the selected Retail.

General guidelines for the delivery of evidence:

o Products to be delivered: checklist for receiving goods in accordance with regulations and
occupational health and safety.
either Format: Excel.
either Extension: 4 pages maximum.
o To send the evidence, go to the corresponding activity area and access the space: Merchandise
receipt checklist in accordance with regulations and occupational health and safety. GA1-
260101062-AA2-EV01.

• Evidence GA1-260101062-AA2-EV02: Photo collage according to product category

In Retail, product categories are understood as groups formed by additional or substitute items to satisfy the
needs of the consumer buyer in such a way that similar products can be grouped in terms of families, as a
more general type of category or as sections. .

To explain the usefulness of families, we will take a clothing store as an example: suppose that clothing can
be grouped by t-shirts, pants and shoes, but in each category there can be items for men, women or
children. These families allow you to create "sections" and the categories allow you to create "sections" and
"subsections" in Retail.

In accordance with the above, in this evidence two collages of photos from three different sections and
categories must be made, among which you can select: fruit, grains, personal hygiene, home hygiene,
drinks, liquors, pets, among others. Each collage must have:

✔ Photographs must be real and taken at a Retail point of sale.

✔ Photographs must be in good resolution and allow correct identification of the product.

✔ Between 8 and 10 products must be selected for each collage .

✔ The collage must be creative based on a dynamic design that allows each product to be efficiently
displayed.

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General guidelines for the delivery of evidence:

o Products to be delivered: photo collage according to the product category.

either Format: PowerPoint.
either Extension: 3 pages maximum, one per collage.
o To send the evidence, go to the corresponding activity area and access the space: Photo collage
according to the product category. GA1-260101062-AA2-EV02.

• Evidence GA1-260101062-AA2-EV03: Technical proposal for product replacement

In such a competitive market, substitute products can be replaced by others, their main specialty is that they
have demands related to each other; That is to say, the consumer knows that he can replace it with another
when he deems it appropriate. In this sense, this evidence aims to create a technical proposal for product
substitutes at the point of sale based on the attention of the purchasing customer, in which the following
guidelines are taken into account:

✔ Summary: presentation of the main idea of the proposal (half a page)

✔ Justification (need that the proposal responds to): reason why it is necessary (one page)

✔ Description of the proposal (four pages):

▪ Select two categories, with three examples of missing products for their respective answers or
substitutes.
▪ Make a collage of the selected products with their respective substitutions.
▪ Describe how each of the selected products will be replaced.

✔ Conclusion: summary of the main ideas of the proposal, answering the following questions (half a page):
▪ When a product chosen by the customer is not on the shelf? What is recommended to do at the
point of sale.
▪ What would be the alternative or substitute responses for the missing products at the points of
sale?

General guidelines for the delivery of evidence:

o Products to be delivered: technical proposal for product replacement.

either Pdf format.
either Length: between 6 and 8 pages.
o To send the evidence, go to the corresponding activity area and access the space: Technical
proposal for product substitution. GA1-260101062-AA2-EV03.

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3.2. Competency learning activities: Reason quantitatively in situations that can be addressed
mathematically in work, social and personal contexts (240201528)

3.2.1. Learning activity GA1-240201528-AA1: Develop arithmetic procedures to solve problems in

everyday life

Duration : 12 hours-

Training materials: for the development of this activity it is important to read and analyze the training
material: “Basic”.

Evidence: The actions and corresponding evidence that make up the learning activity are described below:

• Evidence GA1-240201528-AA1-EV01: Arithmetic procedures questionnaire

To develop this evidence, first consult the annex “Questions_sets-GA1- 240201528-AA1-EV01 ” , which
presents a series of questions similar to those you will find in the evaluation, try to solve them and comment
on any concerns. instructor. Then you must answer the evaluation available on the platform.

Before answering the questions, it is important to keep the following in mind:

✔ Reviewing the training material (number sets, arithmetic operations, ratios and proportions) will surely
allow you to understand the concepts in detail.

✔ You must answer all the questions asked in the online evaluation.

General guidelines for the delivery of evidence:

either Product to deliver:assessment in line.

either Format: LMS .
either Duration: 50 minutes.
either To send theproduct refer
to the corresponding activity area and access the
space: Arithmetic procedures questionnaire. GA1-240201528-AA1-EV01.

3.2.2. Learning activity GA1-240201528-AA2: Solve problems applying situations in productive and
social contexts using mathematical tools

Duration : 12 hours

Training materials: for the development of this activity, it is important to read and analyze the training
material: “ Medium ”.

Evidence: The actions and corresponding evidence that make up the learning activity are described below:

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• Evidence GA1-240201528-AA2-EV01: Equation approach

For this evidence, problem-based learning is taken as a strategy, in which you will solve an application
problem using the mathematical tools proposed in the training material of the middle component.

Application problem:
An architectural firm, in a very innovative marketing strategy, seeks to deliver each of its clients a chocolate-
scale house, like the one seen in the figure:

Figure 1
Chocolate house prototype

(image taken from Getty Images/iStockphoto)

The pastry shop they hired to carry out this project has two drawbacks. The first is the optimal use of raw
materials in the design of the houses and the second is to find an economically viable option for the
packaging of the house since, since it is edible, it must be protected with a methacrylate display case.

To contribute to the solution of this situation, it is requested that you do the following:
a. Create an equation that represents the total area of the chocolate house.

b. Find a function that represents the total cost of a chocolate house vs number of chocolate houses.
For this you must take into account that there are some fixed expenses such as the cost of raw
materials, the salary of the pastry chefs, the cost of the material for the display case in which the
house will be delivered, among others.
c. Propose a more cost-effective solution for chocolate house delivery.
d. Record these results in a document where you justify the solution you gave to the problem.

Equation approach report:

To develop this evidence, you must prepare a report that addresses the following points:

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 ✔ Cover.

✔ The equation that defines the total area of the house and its respective explanation.

✔ The function that relates the production cost of the houses vs. the number of chocolate houses, with
their respective justification.

✔ Process improvement proposal.

✔ Conclusions.

✔ Bibliography (you can use the Sena virtual library http://biblioteca.sena.edu.co/ )

General guidelines for the delivery of evidence:

o Product to deliver: report on the approach to the equation.

o Format: PDF.
o To send the report, go to the corresponding activity area and access the space: Formulation of
equation. GA1-240201528-AA2-EV01.

3.2.3. Learning activity GA1-240201528-AA3: Perform statistical sampling about a situation

contextualized in daily life

Duration : 12 hours

Training materials: for the development of this activity it is important to read and analyze the training
material: “Intermediate”.

Evidence: The actions and corresponding evidence that make up the learning activity are described below:

• Evidence GA1-240201528-AA3-EV01: Video support

For this evidence, case study learning is taken as a strategy, in which you must carry out the analysis of the
information presented using the mathematical tools proposed in the intermediate component.

Case study: Population and housing census in Colombia.

Look for information on the official website about the last Census carried out in Colombia, which gives an
account of the population and housing, based on a count and characterization of the Colombian
inhabitants, as well as their homes and homes established in the country.
With this information obtained, it is intended to generate relevant statistical information, which is a
reference for decision-making in the political, economic and social well-being, among other factors.
The information HE presents distributed in three categories

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 ( https://www.dane.gov.co/index.php/estadisticas-por-tema/demografia-y-poblacion/censo-nacional-de-
poblacion-y-vivenda-2018 ) :

✔ How many are we? It presents the distribution of the population by sex, age groups (population
structure) and the percentage of people (proportion) who have difficulties carrying out daily
activities, as well as those who know how to read and write, those who attend an educational
institution. in the departments and municipalities of the region, educational level achieved, fertility
by age groups, average number of children per woman. Information on interdepartmental
migration in the last year, characteristics of foreigners residing in Colombia, is also presented.

(sex, age, occupation, educational level) international immigration in the last 5 years and the last
year.

✔ Where are we? It presents the distribution by geographical location of the population, households
and dwellings in the national territory (municipal capitals, dispersed rural areas, populated
centers), as well as the place of birth of residents in the departments and municipalities of the
region. Also presented are the demographic indicators by department, the literacy rate by
department, the percentage (proportion) of internal migration
department.

✔ How do we live? It presents the total number of homes and dwellings, their use (residential or
mixed), their distribution by type (house, apartment, room, ethnic), access to public services,
where households obtain water from to prepare food; In addition, the percentage of people
(proportion) per household in the departments and municipalities of the region, the types of
households (single-person, nuclear, single-parent, extended) and percentage of women and men
who are heads of household.

Carry out a detailed analysis of the information, check if there are statistical graphs that support said
information, if not found, prepare them. (For example, histograms, bar charts, pie charts, among others,
depending on the variables analyzed)
Based on the information consulted, determine the variables that were measured in this census, and specify
from this how these data are essential to determine the development of the demographic variables. (For
example, the size of households, the aging index, the youth index, migration phenomena within the country
and, to and from abroad, to mention a few)

Based on the results obtained, through a promotional video, present the conclusions drawn from the case
consultation. You must include in the video:

✔ An initial presentation.

✔ The explanation of the instrument used for data collection and data characterization.

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 ✔ Tables and graphs (use appropriate colors for the presentation of graphs).

✔ Analysis of tabulated or graphed information.

✔ Conclusions based on the analysis of the information.

✔ Try to use appropriate colors throughout the presentation. If you are going to use images, they
must be consistent with the topic discussed and the audience to which it will be presented.

✔ Try to help yourself with the following text: https://rua.ua.es/dspace/bitstream/10045/4412/2/02-

Tips%20good%20presentaci%C3%83%C2%B3n.pdf

Please note the following terms of reference form.

✔ Record a video of the presentation of your pitch proposal. This should last no more than 5 minutes.

✔ The video must be edited and have good audio quality.

✔ The process and the solution to it must be expressed (proposed idea)

✔ The trainee must be the presenter of the video.

✔ Audiovisual aids can be used to help understand the proposal much better.

✔ There is no limit to creativity.

✔ At the end of the video the credits must appear with the learner's information.

Video technical specifications:

✔ Recording format: MP4.

✔ Resolution: Minimum 720p

✔ Recommended equipment for recording: cell phone, digital cameras, computer cameras, action
cameras, among others.

✔ Recommended programs to edit the video: Windows Movie Maker, Adobe Premiere, IMovie, Adobe
Spark , among others.

General guidelines for the delivery of evidence:

o Product to be delivered: video support.

o Delivery format: MP4. Resolution: minimum 720 p.
o To send the product, go to the corresponding activity area and access the
space: Video support. GA1-240201528-AA3-EV01.

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3.2.4. Learning activity GA1-240201528-AA4: Create an algorithm to systematize the calculation of
perimeters, areas and volume of plane figures and regular solids

Duration : 12 hours

Training materials: for the development of this activity it is important to read and analyze the training
material: “ Advanced ”.

Evidence: The actions and corresponding evidence that make up the learning activity are described below:

• Evidence GA1-240201528-AA4-EV01: Algorithm for calculating areas and volumes

This evidence consists of proposing an algorithm that allows calculating the area and perimeter of plane
figures and the volume of regular solids using computational tools. The following is recommended:

a. Consult the geometric figures and formulas that define both the area and the volume as
appropriate. To do this, it is recommended to use multimedia resources and other bibliographic
alternatives to which you have access.
b. You can be guided by the following multimedia material, which will help you orient yourself
regarding the design of the algorithm. (Check the videography that
HE finds in
https://www.youtube.com/watch?v=XJNdP-kxgUE )
c. After having the information complete and organized, design an algorithm.

d. Think about the following question: If you had an irregular solid, what method would you use to
calculate the volume?
e. Make a presentation explaining the solution to the given problem.

To deliver this evidence, keep in mind that the presentation must have:

✔ Introduction.

✔ Problem raised.

✔ Information collected from formulas and figures.

✔ The designed algorithm (including the process).

✔ Conclusions.

General guidelines for the delivery of evidence:

o Product to be delivered: algorithm for calculating areas and volumes.

o Format: PDF.
o To send the product, go to the corresponding activity area and access the space: Algorithm for
calculating areas and volumes. GA1-240201528-AA4-EV01.

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3.3. Competency learning activities: Use computer tools according to information management
needs (220501046)

3.3.1. Learning activity GA1-220501046-AA1: Recognize systems software, programming software

and application software

The objective of the activity is the identification and appropriation of concepts about software , its
classification and the tools offered by the Internet, applying the brainstorming strategy.

Duration : 10 hours

Training materials: for the development of this activity, it is important to read and analyze the training
material: “ ICT information technologies”.

Evidence: The actions and corresponding evidence that make up the learning activity are described below:

• Evidence GA1-220501046-AA1-EV01: Conceptual Map - Internet software and services

Make a concept map about the types of software and Internet services, using figures, images, short phrases
and colors. To prepare the concept map you must be creative and it is recommended:

✔ Exploration of the platform and guidance documents of the training program.

✔ Pay attention to the characteristics and components of the types of software and Internet services,
presented in the digital educational resources of the component.

✔ Simultaneously take note of the elements that you consider relevant about types of software and
Internet services to include them in the concept map.

✔ You can review the material as many times as you consider necessary, the important thing is that it is
your own construction based on the analysis of the information presented, your experience and/or
complementary material.

✔ Include relevant aspects about the types of software and Internet resources for the occupational area
of your performance.

✔ If you have questions about how to make a concept map and the tools to use to deliver the evidence
of learning, explore the annex “Mapa-220501046-AA1-EV01” that will guide you in the process.

General guidelines for the delivery of evidence:

o Product to deliver: conceptual map on the types of software and internet services.
o Format: PDF with the map development and at the bottom right place your personal data.
o Extension: 1 sheet.
o To send the evidence, go to the corresponding activity area and access the space: Conceptual map
on software and internet services. GA1-220501046-AA1-EV01.

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3.3.2. Learning activity GA1-220501046-AA2: Develop a practical workshop on the terms and
functionalities of office automation

The objective of this activity is the mastery of office and collaborative tools, applying the strategy of learning
by doing through the resolution of a proposed workshop.

Duration : 30 hours

Training materials: for the development of this activity, it is important to read and analyze the training
material: “ICT information technologies”.

Evidence: The actions and corresponding evidence that make up the learning activity are described below:

- Evidence GA1-220501046-AA2-EV01: Workshop - Use of Office tools

For the development of the activity, the following aspects must be taken into account:

- Part 1. Carry out the workshop on the application of computer tools that is presented in the attached
compressed file “ Taller_Ofimatica-220501046-AA2-EV01 ”. This workshop must be done
individually.

- Part 2. Based on the following link on the use of Trello: https://blog.trello.com/es/how-to-use-trello ,

you must create a TRELLO board and perform the different actions described in the link (include
multiple cards , checklist elements, personalized backgrounds and responsibilities), teams of a
maximum of five (5) members must be organized to share the created board which must also be
shared with the instructor.

General guidelines for the delivery of evidence:

o Product to deliver: a compressed file must be delivered that contains:

▪ The file in Word format with part 1 of the activity, that is, the workshop on office tools.
▪ A document that describes the actions carried out in part 2 of the activity, that is, the construction
of the Trello board, in addition to the access address to it. The report must include the
difficulties encountered in the use of this tool.
o Format: the compressed file in RAR or ZIP format.
o To send the evidence, go to the corresponding activity area and access the space: Workshop - Use
of office tools. GA1-220501046-AA2-EV01.

3.3.3. Learning activity GA1-220501046-AA3: Prepare a report with product improvements oriented
from ICT

The objective of this activity is to identify and recognize the importance of incorporating Information and

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Communication Technologies (ICT) in the processes related to the different areas and their influence on
improving productivity.

Duration : 8 hours.

Training materials: for the development of this activity, it is important to read and analyze the training
material: “ICT information technologies”.

Evidence: The actions and corresponding evidence that make up the learning activity are described below:

- Evidence GA1-220501046-AA3-EV01: Product and process improvement report with the

incorporation of ICT

Prepare a report on the improvements that can be made to the different processes and products of the
occupation area with the incorporation of ICT. For this you must take into account:

- Propose the improvements offered by the incorporation of Information and Communication Technologies
(ICT) in relation to office and collaborative tools.
- Identify the process aspects of the occupation area that can be strengthened with the incorporation of
Information and Communication Technologies (ICT)
- Present the report creatively, for example, through stories, cartoons, etc. Using an online ICT tool.

General guidelines for the delivery of evidence:

o Product to deliver: Report on the improvements that can be made to the different products and
processes of the occupation area with the incorporation of ICT .
either Pdf format.
either Extension: maximum 10 sheets.
o To send the evidence, go to the corresponding activity area and access the space: Report on
improvement of products and processes with the incorporation of ICT. GA1-220501046-AA3-
EV01.

3.4. Competency learning activities: Interact in the English language orally and in writing within
social and work contexts according to the criteria established by the Common European Framework
of Reference for Languages (240202501)

3.4.1. Learning activity GA1-240202501-AA1: Identify everyday and future situations through oral
social interaction

Learning a second language is facilitated when you begin to study from known topics such as everyday
situations, either by addressing them from the current moment. To begin to interact both orally and in writing
about the activities of daily life, it is necessary to understand personal and family information using the
required structure, vocabulary and contexts. It is important to follow the instructor's instructions regarding
the best way to appropriate the course material and the correlation it has with the training program.

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Duration : 24 hours.

Training materials: for the development of this activity it is important to read and analyze the training
material: “LEVEL 1 - CEFR A1.1”.

Evidence: The actions and corresponding evidence that make up the learning activity are described below:

1. Evidence GA1-240202501-AA1-EV01: Questionnaire

Presents a questionnaire (online evaluation) to evaluate reading, listening and grammatical comprehension
of the level, which consists of fifteen questions (15) and an approximate time of 45 minutes.

General guidelines for the delivery of evidence:

o Product to be delivered : questionnaire with questions according to the related topics of the first
level “LEVEL 1 - CEFR A1.1”.
o To answer the questionnaire (online evaluation) go to the corresponding activity area and access the
space: Questionnaire. GA1-240202501-AA1-EV01.

2. Evidence GA1-240202501-AA1-EV02: Video presentation

According to the topic studied in the first level, choose a member of your family or a friend to present
through a short video, activating your web camera in English in order to identify

orally the personal characteristics such as age, nationality, place of residence, hobbies and some relevant
information about the daily activities carried out.

To create the video with the webcam, take into account the development of a script or structure through a
tool such as PowerPoint, Emaze, Prezi in which some slides with images and texts are arranged to show
the presentation of the character. .

1. Slides : during the development of the oral presentation it is ideal that you present between 3 and 5
slides, where the following elements are included:

✔ Cover slide (basic learner information, course name, instructor and activity name).

✔ Data slides of the selected character (full name, age, birthday, occupation, free time
activities) accompanied by images, phrases, short texts and graphic elements that allow
you to speak during the presentation.

2. Webcam video structure : when record the video, please note that photos,
images and texts that you use on the slides They must be a visual support to denote good
pronunciation and their initial learning about the topics of the first level.

3. To broadcast the video you must turn on your webcam, show the screen
with the created slides. The recommendation is to use some digital tool that allows
record the video and screen like; Screencast-o-Matic, Loom, Camtasia, recordscreen.io,
scrnrcrd.com and there are even apps like X Recorder so you can do it from your mobile phone.
The important thing is to show the slides, your webcam and make your presentation orally.
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 4. Once the video is finished, you must upload it to YouTube or Vimeo, with your personal or
institutional email account; Check that you don't have viewing restrictions so you can share the
viewing link.

General guidelines for the delivery of evidence:

5. Product to be delivered: document with the data of theapprenticeand link of video.

6. Format: Word or PDF with the URL of the video.
7. Extension: 2 to 5 minutes.
8. To send the document, please refer to the areaof thecorresponding activity and access the
space: Video presentation. GA1-240202501-AA1-EV02.

3.4.2. Learning activity GA1-240202501-AA2: Recognize basic information about current situations
through written situations

Within the language learning processes, externalizing what has been learned is one of the most valuable
contributions. Within this context, topics such as the neighborhood and the activities that are being carried
out will be addressed. It is important to follow the instructor's instructions regarding the best way to
appropriate the course material and its correlation with the training program.

Duration : 24 hours

Training materials: for the development of this activity it is important to read and analyze the training
material: “LEVEL 1 - CEFR A1.1”.

Evidence: The actions and corresponding evidence that make up the learning activity are described below:

3.4.3. Evidence GA1-240202501-AA2-EV01: Brochure

Based on the data, concepts, and research obtained from your training program, you must make a brochure
in English with the information and characteristics of your training program. To make the brochure you can
use a digital tool such as Canva, Crello, Word, PowerPoint or any other tool you know that allows you to
work creatively.

✔ Structure : personal data of the trainee, initial message, basic information about the program,
expectations and interests that are linked to their particular interest in studying the training program.

✔ Describe simply and clearly using phrases, vocabulary and images related to topics of interest and
characteristics of your training program.

General guidelines for the delivery of evidence:

o Product to be delivered: brochure. Make use of grammar and writing rules using the English
language, in addition, apply APA rules for references and citation of information obtained from
different digital resources.
o Length: tri-fold brochure between 70 and 150 words.
o Format: the brochure must be exported to PDF.
o To send the document, go to the corresponding activity area and access the space: Brochure. GA1-

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 240202501-AA2-EV01.

4. EVALUATION ACTIVITIES

Evaluation techniques and

Evidence of learning Evaluation criteria
instruments

Evidence of knowledge:
Identifies the procedure for
List of check of the Check list:
carrying out merchandise
procedure to carry out an
inventory, in accordance with the
inventory of merchandise at point IE-GA1-260101062-AA1-EV01.
point of sale protocols.
of sale. GA1-
260101062-AA1-EV01.

Product evidence:
Apply techniques for taking Check list:
Apply procedure of inventories, complying with the
merchandise inventory in organization's processes IE-GA1-260101062-AA1-EV01

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spot of sale. GA1-
260101062-AA1-EV02.

Evidence of knowledge: Receives merchandise in

accordance with point of sale
List of check of regulations. Check list:
receipt of merchandise in
accordance with regulations and Use health and safety elements IE-GA1-260101062-AA2-EV01.
occupational health and safety. and equipment at work taking into
GA1-260101062-AA2-EV01. account the regulations.

Evidence of performance: Order the products taking into

account account the Check list:
Photo collage according to nature and
product category. GA1- characteristics of the IE-GA1-260101062-AA2-EV02.
260101062-AA2-EV02. merchandise.

Product evidence:
Report news of
Check list:
inconsistencies in entry and exit of
Proposal technique of
goods taking into account the
product replacement. GA1- IE-GA1-260101062-AA2-EV03.
organization's policies.
260101062-AA2-EV03

Pose equations of the first degree

Evidence of knowledge: according to the exercises
proposed. Questionnaire:
Questionnaire procedures
arithmetic. GA1-240201528- It proposes rules of three IE-GA1-240201528-AA1-EV01.
AA1-EV01. according to the relationship
between the variables.
Solve equations of
agreement with beginning
mathematicians.
Evidence of performance:
Presents solutions to problems Check list:
Approach of equation. using geometric figures.
GA1-240201528-AA2-EV01. IE-GA1-240201528-AA2-EV01.
Define procedures
mathematicians according to the
problematic situation.

Product evidence:

It represents a set of Check list:

Video lift. GA1-
240201528-AA3-EV01. data according to the statistical
variable. IE-GA1-240201528-AA3-EV01.

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 Make conversions according to
the equivalences between
measurement systems.

Defines the problem to be solved

according to the needs of your
environment.

Evidence of performance:
Calculate perimeters, areas and
Check list:
Algorithm for calculating areas volumes according to the
and elements of the figure
IE-GA1-240201528-AA4-EV01.
volumes. GA1- geometric
240201528-AA4-EV01.
Recognize characteristics of
ICT equipment types of software
and internet services, according to
Product evidence: the technology to be used. Check list:

Concept Map - Software and Uses word processor, IE-GA1-220501046-IE-AA1-

internet services. GA1- spreadsheet, presentation EV01.
220501046-AA1-EV01. software and software
specific, according to the
functionalities of the
programs.

Choose tools TIC,

of
according to the information and
communication needs.
Evidence of knowledge:
Drive computers, Check list:
Workshop - Utilization peripherals, tablets and cellular
of the devices, in accordance with the IE-GA1-220501046-IE-AA2-
office tools. GA1- 220501046- functionalities and user manuals. EV01.
AA2-EV01.
Apply functionalities of
operating system, according to
the needs of
management of team resources.

Evidence of performance:
Use search engines, programs of Check list:
Report improvement of products navigation,
and processes with the email, file transfer, chat, programs GA1-220501046-IE-AA3-EV01.
incorporation

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of ICT. GA1-220501046-AA3- e-learning and cloud computing, in
EV01. accordance with the
information and communication
needs.

Participate in social networks,

according to communication
needs.

Test the operation of the

equipment, products or services
obtained with he use of
ICT tools, in accordance with
the requirements
made.

Applies good practices for the use

of ICT technology, in accordance
with the standards
and

Evidence of knowledge: Understandsvocabulary

and Questionnaire :
expressions in English in
Questionnaire. GA1-240202501-
contexts personal chord IE-GA1-240202501-AA1-EV01.
AA1-EV01. with beginner level.
Evidence of performance:
Understands basic information in Check list:
Video presentation. GA1- English texts consistent with a
240202501-AA1-EV02. beginner level. IE-GA1-240202501-AA1-EV02.

Product evidence: Understands words and phrases

Check list:
User information. GA1- very simple in signs,
240202501-AA2- catalogs or similar for daily work
EV01. IE-GA1-240202501-AA2-EV01.
use.

5. GLOSSARY OF TERMS

Algorithm: an algorithm is a logical and finite sequence of steps that allows us to solve a problem or meet
an objective. The algorithms must be precise and indicate the logical order of carrying out each of the steps,
it must be defined and this means that if an algorithm is executed several times, the same result must
always be obtained, it must also be finite, that is, it must start with an action and ending with a result or
solution to a problem

Warehouse: place where the company's products are accumulated until they are sold.

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Arithmetic: Arithmetic is responsible for carrying out with numbers and symbols, together with the
aforementioned operations, the development of properties and skills which can be used in daily life and
study subjects that involve mathematics as a fundamental basis of learning.

Control: review action to check that everything conforms to what was planned and add variations.

Demand: claim for the company's product by its customer.

Distribution: action of making the product available to the customer at the point of sale.

Merchandise entry: arrival of the merchandise to the warehouse due to the registration of the order to the
supplier.

Computing: set of scientific knowledge and techniques that make the automatic processing of information
possible by computers.

Internet: global, decentralized computer network, formed by the direct connection between computers
through a special communication protocol.

Inventory: ordered list of warehouse merchandise.

Main idea: reading strategy that seeks to identify the main idea of a text. Unlike “Topic”, this strategy aims
to expand understanding by finding what is said about the topic (Topic). Example: “The robots can help in
medicine.”

Methacrylate: this rigid thermoplastic is characterized by its great transparency, lightness and resistance to
weathering. Visually it is similar to glass, although it is a much lighter material and can withstand impacts
ten times longer. In turn, this rigid plastic is easy to work with. That is, it can be drilled, sanded, split or cut
using power tools. Likewise, it is a plastic that is easy to mold with the application of heat.

Microsoft: is a multinational technology company based in Redmond, Washington, USA. Microsoft is the
acronym for microcomputer and software .

Cardinal numbers : these are the numbers as we know them for counting (one, two, three, etc.)

Ordinal numbers: are the numbers used to indicate an order, for example: first (first, second, third, etc.)

Offer: these are the products that the company makes available to customers and consumers on the
market.

Office automation: automation through electronic systems of communications and processes

administrative in the offices.

Prepositions of place: invariable words (without gender or number) that are used to indicate or introduce
the place of an action or situation. For example: “In the room”, “next to the shop”.

Prepositions of time: invariable words (without gender or number) used to indicate or introduce the time of
an action. In English, for example, the most common are “in”, “on” and “at”.

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Present Continuous: Verb tense used to indicate momentary actions that happen at the time of speaking.
Its construction requires the use of an auxiliary verb “to be” and a second verb (called the main verb) ending
in “-ing”. For example: I am working at SENA now.

Simple Present (Present Simple): verbal tense used to indicate actions or situations that happen in the
present. They can be permanent or changing states, for example: I am Susana. I work as a doctor.

Product: is what the company sells and is part of its commercial income.

Personal pronouns: are the words used to indicate the person or entity that performs an action. Personal
pronouns will always be followed by a verb (the action). In English, contractions between pronouns and
some verbs are common, like this: “I'm” (contraction of I am) “She's” (contraction of she is) etc.

Proportion: it is the relationship of equality between two mathematical ratios, or the comparison between
two mathematical ratios.

Ratio: it is a binary ratio between magnitudes, it is expressed as a is ab, or a: b, numerically a ratio can be
expressed as a fraction or a decimal.

Role play : role play is an activity that simulates a situation with two or more characters represented by the
learners. Each one will receive indications of what is happening and the apprentices must develop the
situation by acting .

Stockout: occurs when demand cannot be satisfied, since there is no merchandise in the warehouse.

Merchandise issue: record by which merchandise leaves the company's warehouse, mainly due to sales.

Scanning : reading strategy to find specific information. Like “Skimming” it is not exhaustive, but rather
focuses on the necessary information.

Semiotics: general theory and science that studies signs, their relationships and their meaning.

Operating system: it is the set of computer programs that allows the effective management of a computer
's resources, known as the operating system or system software. These programs start working as soon as
the computer is turned on, since they manage the hardware from the most basic levels and also allow
interaction with the user.

Systematization: Systematization is the process by which a series of elements, steps, stages, etc., are
intended to be ordered, in order to grant hierarchies to the different elements.

Skimming: reading strategy that consists of doing a quick read to determine the type of text, its source and
its topic. It does not imply an exhaustive or careful reading, and may last a few seconds.

Software – A set of programs, instructions, and computer rules to perform certain tasks on a computer.

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Stock: is the merchandise that is in the company's warehouse.

ICT: are the set of technologies currently developed for more efficient information and communication,
which have modified both the way of accessing knowledge and human relationships.

WWW: are the initials that identify the English expression World Wide Web, the system of hypertext
documents that are linked together and accessed through the Internet. Through software known as a
browser, users can view various websites (which contain text, images, videos and other multimedia content)
and navigate through them using hyperlinks.

6. BIBLIOGRAPHICAL REFERENCES

Adrián, Y. (2020). Arithmetic . Concept of. https://conceptodefinicion.de/aritmetica/

Andrade, A. M., Del Río, C. TO. & Alvear, D. L. (2019). A study on time and motion to increase the
efficiency of a shoe manufacturing company | Study of Times and Movements to Increase Efficiency
in a Footwear Production Company. Technological information , 30(3), 83–94.
https://doi.org/10.4067/S0718-07642019000300083

Carmona Romera, G. (2017). Operating system, information search: Internet/Intranet and email (I. Editorial
(ed.); 1st ed.). http://www.ebooks7-24.com.bdigital.sena.edu.co/?il=8713

Colombia Learn. (sf). resumes exploratory in TIC.

http://aprende.colombiaaprende.edu.co/sites/default/files/naspublic/curriculos_ex/n1g10_fproy/niv
el1/programacion/unidad1/leccion1.html

Pictures, I. (2013). Basic statistical calculations with Excel [VIdeo]. Youtube.

https://www.youtube.com/watch?v=XDUndiON7fk

Española, R. TO. & Madrid, E. (1970). Dictionary of the Spanish language (Vol. 19). Espasa-Calpe.

Study of Features: Function. (sf .). Study of Functions .

http://www.dma.fi.upm.es/recursos/aplicaciones/calculo_infinitesimal/web/estudio_funciones/funci
on.html

Figarola Irigoyen (sf). Barcelona, Spain. https://www.abaenglish.com/es/fonetica-inglesa/th/

Fresno, Chávez, C. How does the Internet work?, El Cid Editor, 2018. ProQuest Book.https://elibro-
net.bdigital.sena.edu.co/es/ereader/senavirtual/36728?page=34

Gallardo, Y. (2020). Word for beginners – 2020 [Video]. Youtube.https://www.youtube.com/watch?v=-

4ooZlyprmc

Gaskin, S. (2014). GO! Microsoft Word 2013 (1st ed.). Pearson Education.http://www.ebooks7-
24.com.bdigital.sena.edu.co/?il=3273

Gómez de Silva Garza, A. & Ania Briseño, I. by J. YO. B.-978-970-686-768-1 I. B.-978-607-481-064-6

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(Eds.).
(2008) . Software (pp. 23–44). Cengage Learning.
https://link.gale.com/apps/doc/CX3004400004/GVRL?u=sena&sid=GVRL&xid=d8990326

Bancolombia Group. (2018). 10 collaborative work tools for your company .

https://www.grupobancolombia.com/wps/portal/negocios/actualizate/tendencias/herramientas-
trabajo-colaborativo

Ibarra Sixto, J. YO. (2013). Operating system manual, information search: Internet/intranet and email (SL
Editorial CEP (ed.)). Editorial CEP, SLLhttps://elibro-net.bdigital.sena.edu.co/es/ereader/senavirtual/
50724?page=19

Ibiza, d. (2019). Trellos Tutorial: Guide of use with real practical examples [Video]. Youtube.
https://www.youtube.com/watch?v=_UB44coH3SM&feature=youtu.be

Iturbe, YO. (2020, April 28). Calculation of Area, Perimeter and

Volume in Excel [Video]. Youtube.
https://www.youtube.com/watch?v=XJNdP-kxgUE

Thief, by Guevara, M. TO. (2018). Operating system, information search: internet/intranet and email
UF0319 (2nd. ed.), Tutor Training Publisher, ProQuest E-book. Https://elibro-
net.bdigital.sena.edu.co/es/lc/senavirtual/titulos/44263

Mora García, L. (2010). Comprehensive logistics management: Best practices in the supply chain . Ecoe
Editions. https://www-digitaliapublishing-com.bdigital.sena.edu.co/a/29965

Moure, EITHER. (1999).He accent in the words of two

syllables.
http://www.ompersonal.com.ar/ompronounce/unit11/page1.htm

Naranjo González, M. R. (2010). Student notebook: advanced office automation for continuous training.
Training for he employment. Editorial CEP, SL https://elibro-
net.bdigital.sena.edu.co/es/ereader/senavirtual/50987?page=1

Palomares, R. (2000). Merchandising: Technique and Strategy . Editorial Gestión 2000, October 2005.

Proportionality. (sf). Proportionality.

http://recursostic.educacion.es/descartes/web/materiales_didacticos/EDAD_1eso_proporcionalida
d/index_1quincena6.htm

International System of Units | Superintendence of Industry and Commerce. (s. F.). International System of
Units . https://www.sic.gov.co/sistema-internacional-de-unidades

Systematization. (sf). MX Definition . https://definicion.mx/sistematizacion/

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Systems, V. (2013). English: superior grade. McGraw-Hill Spain. https://elibro-
net.bdigital.sena.edu.co/es/ereader/senavirtual/50221?page=1

Tecnoe. (2020). Areas of geometric figures in Excel [Video]. Youtube.

https://www.youtube.com/watch?v=oKf63nxNJ7E

Valentín López, G. M. (2015). Office automation (S. L. CEP Publishing (ed.)). Editorial CEP, S.
L.https://elibro-net.bdigital.sena.edu.co/es/ereader/senavirtual/51049?page=16

7. DOCUMENT CONTROL
Name Post Dependence Date

Author(s) Nathaly Ramirez Ramirez instructor October 2020

Regional Antioch -
Training Center in Design,
Clothing and Fashion

Carlos Andrés Rodríguez Designer Capital District Regional - October 2020

Instructional Design and Metrology
Center

Instructor Regional Antioch -

Ramiro AND. Barrientos Training Center in Design, November of
Expert in
Gomez 2020
TIC Clothing and Fashion

Sergio Arthur Medina Designer Regional Capital District -

Castle Instructional Center for the November of
Industry of the 2020
Graphic Communication

Liliana Victoria Morales Evaluator Regional Capital District -

Instructional Center for the November of
Industry of the 2020
Graphic Communication

Alix Cecilia Chinchilla Evaluator Capital District Regional - February 2021

Wheel Instructional Industrial Management
Center

elkin Rudolph Dark Expert Regional Capital District -

February 2021
Merchan Thematic Training Center

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 of Human Talent in Health

Capital District Regional -

Instructional
Oscar Absalon Guevara Industrial Management February 2021
designer
Center

James Albert Perez Instructor Antioquia Regional – September of

Inn Trade Center 2021

Paula Andrea taborda Instructional Capital District Regional - October 2021

Ortiz designer Design and Metrology
Center
Methodological Capital District Regional -
Andrés Felipe Velandia and Design and Metrology October 2021
Espitia Pedagogical Center
Reviewer
Regional Santander - October 2021
Raphael Naphtali Lizcano Adviser
Kings. Pedagogical Center Industrial of
the
Design and Manufacturing
Sandra Patricia Holes Revision and Center for the Industry October 2021
Sepulveda style correction the Communication
Graph - Regional
Capital district

8. CHANGES CONTROL (only complete if you make adjustments to the guide)

Name Post Dependence Date Reason for change

Author(s)

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