VANESSA MARY (917) 737-5675.

[email protected]

Professional Summary

 Cloud Engineer with 8 years of experience in Windows Administration, Configuration

Management, Continuous Integration, Continuous Deployment and Cloud
Implementations.
 Hands on experience in Azure Development, worked on Azure web application, App
services, Azure storage, Azure SQL Database, Virtual machines, Fabric controller, Azure
AD, Azure search, and notification hub.
 Designed, configured and deployed Microsoft Azure for a multitude of applications utilizing
the Azure stack (Including Compute, Web & Mobile, Blobs, Resource Groups, Azure SQL,
Cloud Services, and ARM), focusing on high - availability, fault tolerance, and auto-scaling.
 Expertise in Microsoft Azure Cloud Services ( PaaS & IaaS ), Application Insights, Document
DB, Internet of Things (IoT), Azure Monitoring, Key Vault, Visual Studio Online (VSO) and
SQL Azure.
 Developed methodologies for cloud migration, implemented best practices and helped to
develop backup and recovery techniques for applications and database on virtualization platform.
 Analyze user requirements and provide recommendations to ensure task compliance
 Create process, data, and workflow models
 Configuration of the Change, Incident, Problem, Service Level, Request Management and
CMDB modules
 Experience working with design principles and applications
 Experience with SmartIT, MyIT, Service Catalog & SmartReporting
 Working with almost all of their server events
 Change management - Configure/build custom loading forms using remedy coding,
management tool.
 Development expertise in Asset/Configuration Management DBs for Mainframe and
Distributed systems
 Experience in architecting and updating a Configuration Management Database
 Experience with asset management
 Knowledge of various software development methodologies
 Experience with software development
 Strong working familiarity with relationship databases
 Ability to estimate level of effort for customizations, enhancements and other configuration
requests
 Data loading tools such as Atrium Integration Engine, Atrium Integrator, and Data
Management Job Console
 Software configuration and development in a mid to large enterprise environment
 Successfully working in a high pressure environment, meeting deadlines, and simultaneously
developing, deploying, and coordinating multiple projects
 Create detailed designs based on customer's functional requirements
  Strong analytical skills with ability to identify and document and test detailed business
requirements
 Designed and developed Cloud Service projects and deployed to Web Apps, PaaS, and IaaS.
 Configured SQL Server Master Data Services (MDS) in Windows Azure IaaS.
 Manage different AZURE environment for provisioning of Linux servers and services
executed by the providers.
 Good at Manage hosting plans for Azure Infrastructure, implementing & deploying
workloads on Azure virtual machines (VMs).
 Organize tech sync calls to be up-to-date on platform updates / emerging technologies.
 Part of an internal project to automate the Support process by designing an IVR using artificial
intelligence and logical troubleshooting algorithm.

SKILLS

 Cloud Platforms: Windows Azure, Windows Server

 Experience in Incident Management, Asset Management, Problem Management,
CMDB, and Knowledge Management
 Strong written, oral, negotiation skills & interaction skills
 Experience with ITIL & ITSM Best Practices.
 Integration of ServiceNow with external systems using REST & SOAP services.
 Integrating web AR systems with external data sources for data sharing with SOAP
Web Services: JSP, XML, DHTML, and Apache
 Familiar with Agile & Waterfall technologies
 Languages; HTML5, JavaScript, CSS, XML, SQL.
 Scripting Languages: JavaScript, VB Script.
 Technologies: ASP.Net, ASP.Net MVC, HTML, AJAX, CSS, JQUERY, Web Forms,
Win Forms.
 Databases: SQL Server 2008/2005/2000, MS Access.
 Other Tools: MS-Office (MS-Excel, MS-Project 2013, MS-PowerPoint), Visual Studio
2013, QlickView(Reporting), SQL Server Management Studio.
 Protocols: SOAP, HTTP, UDDI, FTP, TCP/IP, UDP/IP, SSL.
 Operating Systems: Windows XP, Vista, 7, Windows server 2003/2008

EXPERIENCE

IBM – (REMOTE)
AUGUST 2018 – PRESENT
SENIOR AZURE ARCHITECT
 Worked on data integrity and queries execution efficiency applying knowledge of Azure
Databricks
 Managing and leading the team of software developers worked on the high-profile internal web
application resulting in a delivery of products updates on time without any budget losses
 Revamping UI, UX and overall design aesthetic of the mission-critical online service.
 Reviewing the quality of code for the high-profile internal web application ensuring compliancy
with the company coding standards
 Experience using Structured Query Language (SQL) for queries and extracting data

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  Understanding of ITIL framework, workflows, and integration
 Strong familiarity with the Software Development Lifecycle
 Maintain and Support Windows servers and applications
 Detailed understanding of Azure database offerings [ Relational, NoSQL, Datawarehouse ]
 Deep familiarity with Azure Security Services [ Azure Active Directory, RBAC, KeyVault,
ADFS]
 Architecture and Implementation experience with medium to complex on-prem to Azure
migrations
 Strong experience with the Developer studio and developing Escalations, Filters, Workflows
 Coordinate with other technical teams for the migration and patching activities
 Collaborate with business users in understanding and developing the enhancement requests
 Basic knowledge of cost drivers associated with OSS systems deployment and operations with
the ability to develop simple business cases for projects
 Expert with Azure Automation [ Powershell, Azure Resource Manager Templates,
Terraform ]
 Working knowledge of containers ( Docker, Azure, Kubernetes)
 Familiarity with AWS IAAS, PAAS and Network offering
 Implementation experience with Data Lakes and Business Intelligence tools in Azure
 Database/Application health and performance monitoring experience using services such as OMS
and application insight
 Drive the deployment of customers’ workloads into Azure and increase their consumption of
the platform by providing architecture and deployment guidance, supporting development of the
customers’ cloud adoption model, and providing appropriate recommendations to overcome
blockers
 Working experience with Azure, AWS
 Understanding and exposure to troubleshooting , configuring Azure VM’s and other services
like Azure Data factory, Azure Data Lake
 Knowledge of networking engineering, including DNS, Active Directory, firewalls, load
balancers, etc
 Built automation routines leveraging Azure leveraging ARM templates, powershell scripts,
ADF, Azure functions and Azure Batch

WWT – (REMOTE)
JANUARY 2017 - JULY 2018
SENIOR AZURE CLOUD SUPPORT ENGINEER

 Setup Azure Virtual Appliances (VMs) to meet security requirements as software based
appliance functions (firewall, WAN optimization and intrusion detections).
 Utilized NSGs for layer 4 Access Control List (ACLs) for incoming and outgoing packets.
 Used firewall appliance where requirements call for layer 7 security models.
 Leveraged VNET system routes and underlying route table that holds Local VNet Rules, On-
premise Rules, Internet Rules and IP Forwarding as design basis.
 Designed User Defined Routes with custom route tables for specific cases to force tunnelling to
the Internet via On-premise network and control use of virtual appliances in the customer's Azure
environment.
 Associated routes with Virtual networks via the route table per relationship constraints.
 Managed IP Forwarding for VMs and role instances acting as virtual appliances.
 Responsible for creating the detailed field mapping (data mapping) documentation, that
serves as the basis for service exchanges

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  Responsible for the technical development (coding) of the solution in the account environment
 Coordinates implementation of new installations, designs, and migrations for technology
solutions in the service exchange domain internally
 Creating and maintaining technical documentation with respect to system design
 Advanced analysis and troubleshooting
 Develop estimates and manage all aspects of the build including design, development, testing,
quality assurance, User Acceptance testing and migration to production and source code
management
 Smart IT-service management tool front end, My IT-self-service portal
 Updates to the Product Catalogue
 Can work independently to troubleshoot and resolve user issues (connection, profiles, local
installation)
 Basic database administration using SQL Server or Oracle
 Responsible for maintenance and monitoring of production/test/dev systems running on MS
Azure
 Azure infrastructure enterprise level projects that design and deploy cloud
 Experience running Cassandra on AWS/Private cloud for development
 Experience in system center, Azure Monitoring, Azure Application Insights, Operation
Management Suite
 Proven understanding of Security & Backup methodologies
 Deep technical experience in one or more of the following areas: Software design or
development, Cloud Application Design, Mobility
 Extensive development experience in .NET and Azure

UNITY BPO – (REMOTE)

SEPTEMBER 2015 - DECEMBER 2016
MICROSOFT AZURE APPLICATION ARCHITECT

 Experience in migrating on premise workloads to the cloud

 Deep technical experience in one or more of the following areas: Software design or
development, Cloud Application Design, Mobility, PaaS, Media Services, CDN
 Experience with service-oriented platform development using .NET, WAP, Azure Stack, AWS,
and OpenStack Cloud
 Strong coding capability in one or more languages, especially PowerShell, bash or Python
 Experience with cloud, hybrid, and IT-as-a-Service models including implementation and
migration (AWS, Azure)
 Experience in evaluating technical tools and solutions and to identify modernization opportunities
within a laboratory or other simulation environment
 Previous experience in Patching of cloud based server’s
 Deep expertise in various Windows Azure technologies and services along with experience in
migrating various workloads to Azure platform
 Participate in the discussion of the business requirements in terms of impact analysis and costs
to our operations considering the data architecture strategies in the current environments.
 Can create high-level designs or provide architectures directions to be used as inputs to
detailed designs
 Supports, troubleshoots and modify already-developed code
 Works with Business Analysts and /or Architects to resolve issues
 As worked in an environment using Scrum framework
 Documenting developed code for support and maintenance reference

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  Compliance to all existing processes, policies and standards in the delivery of work & Providing
training to support and maintenance resources & fellow developers
 Performing in-depth investigation and debugging of high priority production bugs
 Experience with data analytics
 Expert level hands on experience with Azure IAAS [ Red Hat Linux, Storage, Windows ] and
PAAS [ App Service, Functions ]
 Experience with Continuous Delivery/Integration / adoption of DevOps practices
 Cloud Architecture and Development Experience
 Solid understanding of source control and change management
 Strong understanding of relational databases
 Builds productive relationships with a focus on cooperation & teamwork
 Configuration of the Change, Incident, Problem, Service Level, Request Management and
CMDB modules
 Development expertise in Asset/Configuration Management DBs for Mainframe and
Distributed systems
 Configure integration with ITSM Suite
 Design/implement a disaster functionally to ensure DR functionality
 Experience in solution consulting

PEPSICO – PLANO, TX.

JANUARY 2014 – JULY 2015
AZURE CLOUD ENGINEER

 Worked on Microsoft Azure (Public) Cloud to provide IaaS support to client. Create Virtual
Machines through Power Shell Script and Azure Portal.
 Manage and Create Storage Account and Affinity Group in Azure Portal.
 Capture an image of a Virtual Machine. Attaching a Disk to a Virtual Machine. Manage and
create Virtual Network and End Points in Azure Portal.
 Deploying VM's, Storage, Network and Affinity Group through PowerShell Script.
 Creating Storage Pool and Stripping of Disk for Azure Virtual Machines. Backup, Configure
and Restore Azure Virtual Machine using Azure Backup.
 Taking Backup to cloud Storage Account using Cloudberry Cloud Storage Tools. Configure Site
to Site VPN Connectivity.
 Configure Window Failover Cluster by creating Quorum for File sharing in Azure Cloud.
 Convert existing Virtual Machine from Standard to Premium Storage Account. Patching and
Validating of Virtual Machine in Azure.
 Monitor Azure Infrastructure through System Center Operation Manager (SCOM).
 Coordinating with Microsoft for increasing subscription limit like- Core limit and Cloud Services.
Handling and Resolving Client's Issues remotely.
 Client Interaction over the Phone or Emails to provide instant response. Extensively created
stored procedures, functions, Triggers, indexes and Views.
 Applied Cascading Style Sheets (CSS) to apply styles for the web-pages.
 Experience with Atrium Orchestrator, Smart IT, and Smart Reporting
 Programming Languages: JavaScript, Java, ASP etc
 Testing Methodologies, creation and execution of test scripts
 Working knowledge of IIS, SQL Server
 Perform and deliver within tight deadline. Communicates effectively (verbal & written) with all
levels of business partner, peers.
 Proactively monitor, provide recommendations, and implement changes to improve the quality
and efficiency of solutions developed

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  Provide support telephonically and/or electronically
 Experience with migration
 Good experience related to Smart Reporting Administration and experience with
developing/customizing reports
 Designed and configured Azure Virtual Networks (VNets), subnets, Azure network settings,
DHCP address blocks, DNS settings, security policies and routing.
 Deployed Azure IaaS virtual machines (VMs) and Cloud services (PaaS role instances) into
secure VNets and subnets.
 Designed VNets and subscriptions to confirm to Azure Network Limits.
 Exposed Virtual machines and cloud services in the VNets to the Internet using Azure External
Load Balancer .
 Provided high availability for IaaS VMs and PaaS role instances for access from other
services in the VNet with Azure Internal Load Balancer.
 Implemented high availability with Azure Classic and Azure Resource Manager deployment
models.
 Designed Network Security Groups (NSGs) to control inbound and outbound access to network
interfaces (NICs), VMs and subnets.
 Worked on escalated tasks related to interconnectivity issues and complex cloud-based identity
management and user authentication, service interruptions with Virtual Machines (their host
nodes) and associated virtual storage (Blobs, Tables, Queues).
 Moderate and contribute to the support forums (specific to Azure Networking, Azure Virtual
Machines, Azure Active Directory, Azure Storage ) for Microsoft Developers Network
including Partners and MVPs.
 Provide consulting and cloud architecture for premier customers and internal projects running
on Microsoft Azure platform for high-availability of services, low operational costs.
 Reporting to the Group Manager for technical escalations, analyse top-issues and top call drivers
for the week and provide action plans to streamline processes.
 Handle escalated Support tickets till closure for MS Azure IaaS platform .
 Exposed to working with various issue severities, engaging specialized teams, close deadlines.

FEDEX - CHICAGO, IL.

NOVEMBER 2012 – DECEMBER 2013
AZURE DEVELOPER

 Design, test, implement, debug custom; applications, workflows, automated processes,

reports, and dashboards
 Experience with Pre-sales demonstrations, presentations and proposal writing of Azure Solutions
 Experience in complex project team leadership and / or working as part of a team
 Experience in developing integrations of Azure Platform to various types of external systems and
can recommend an approach and technology
 Developed programs specifications, documentation and unit test code for system
development.
 Implemented procedures for system analysis and designing for documentation purpose.
 Supported team members in platform applications such as change management, asset
management and configuration management.
 Conducted integration and consolidation of data sources for other logistics centers.
 Provided technical assistance for development, testing and execution of system workflow
activities.
 Conducted interview and surveys of client technical representatives for understanding of
system processes.
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 Working closely with application, network, and security teams to ensure requirements are
reflected appropriately in the Azure design
 Working with business IT to develop hybrid delivery strategy
 Providing leadership to internal project teams and clients
 Implementing compute, storage and network services on AWS / Azure cloud platforms
 Understanding of PowerShell, Azure Template language, or Terraform
 Designing, implementing and supporting of projects using Azure
 Participate in setting up performance testing environment, identifying performance anomalies,
and debugging in code level
 Use a design-led thinking approach in identifying customer needs and accelerating customer
digital transformation
 Thorough understanding of infrastructure automation, continuous integration/deployment,
networking, storage and cloud-based delivery models
 Automation and orchestration — Cloud engineer would be responsible for automation and
streamlining repeatable process involved in platform deployment using cloud based APIs