PRODUCTION MANAGEMENT EXERCISES.

1. STATICAL SOFTWARE OFFERS A TOLL-FREE TELEPHONE NUMBER WHICH CUSTOMERS CAN

CALL REGARDING PROBLEMS WITH THE USE OF THE PRODUCTS, EVERY DAY FROM 7 AM TO
11 AM, IT IS IMPOSSIBLE FOR A TECHNICAL REPRESENTATIVE TO RESPOND TO ALL CALLS
IMMEDIATELY, TO ANSWER THE PROCESS A CONTROL CHART IS CREATED THAT DESCRIBES
THE TIME FROM THE CALL IS RECEIVED UNTIL THE REPRESENTATIVE TAKES IT. YESTERDAY
DURING 16 HOURS OF OPERATION, A SAMPLE OF FIVE CALLS EVERY HR WAS TAKEN.
SAMPLE NUMBER
HOUR 1 2 3 4 5
7 8 9 15 4 11
8 7 10 7 6 8
9 11 12 10 9 10
10 12 8 6 9 12
11 11 10 6 14 11
12 7 7 10 4 11
1 10 7 4 10 10
2 8 11 11 7 7
3 8 11 8 14 12
4 12 9 12 17 11
5 7 7 9 17 13
6 9 9 4 4 11
7 10 12 12 12 12
8 8 11 9 6 8
9 10 13 9 4 9
10 9 11 8 5 11

DEVELOP A CONTROL CHART FOR AVERAGE CALL DURATION AND A CUSTOMER CALL
RANGE CHART. BASED ON THE APPROPRIATE CONTROL LETTER. DRAW A CONCLUSION
REGARDING THE CONTROL OF THE PROCESS. MAKE THE COMMENTS AND THE
CORRESPONDING GRAPH.
2. A NEW INDUSTRIAL OVEN WAS INSTALLED AT THE PIATT BAKERY. TO DEVELOP EXPERIENCE
REGARDING THE OVEN TEMPERATURE, AN INSPECTOR READS THE TEMPERATURE IN FOUR
DIFFERENT LOCATIONS INSIDE THE OVEN EVERY HALF-HOUR. THE FIRST READING WHICH
WAS TAKEN AT 8 AM, WAS 340 DEGREES FAHRENHEIT.

READING
HOUR 1 2 3 4
8:00 40 50 55 39
8:30 44 42 38 38
9:00 41 45 47 43
9:30 39 39 41 41
10:00 37 42 46 41
10:30 39 40 39 40
 A) BASED ON THIS INITIAL EXPERIENCE, DETERMINE THE CONTROL LIMITS FOR THE
AVERAGE TEMPERATURE. DETERMINE THE GLOBAL AVERAGE. PLOT THE
EXPERIENCE ON A GRAPH.
B) INTERPRET THE GRAPH. DOES THERE SEEM TO BE A TIME WHEN THE
TEMPERATURE IS OUT OF CONTROL?
C) BASED ON THIS INITIAL EXPERIENCE, DETERMINE THE CONTROL LIMITS FOR THE
RANGE. PLOT THE EXPERIENCE ON A GRAPH.
D) DOES THERE SEEM TO BE A TIME WHEN THERE IS TOO MUCH VARIATION IN
TEMPERATURE?
E) DRAW A CONCLUSION REGARDING THE CONTROL OF THE PROCESS. MAKE
COMMENTS
3. THE CREDIT DEPARTMENT OF GLOBAL NATIONAL BANK IS RESPONSIBLE FOR RECORDING
EACH OF THE TRANSACTIONS THAT ARE CHARGED ON THE CLIENTS' MONTHLY STATEMENT.
OF COURSE ACCURACY IS CRITICAL AND ERRORS WILL ANNOY CUSTOMERS A LOT. TO
PROTECT AGAINST ERRORS, EACH EMPLOYEE AGAIN RECORDS A SAMPLE OF 1,500 OF THE
WORK LOT AND THE COMPUTER PROGRAM VERIFIES THAT THE NUMBERS MATCH. CHART
THE PROPORTION OF DEFECTIVE RECORDS AMONG EMPLOYEES, AND INTERPRET THE
CHART. BASED ON THE APPROPRIATE CONTROL LETTER. DRAW A CONCLUSION REGARDING
THE CONTROL OF THE PROCESS. MAKE THE COMMENTS AND THE CORRESPONDING
GRAPH.
INSPECTOR NUMBER INSPECTED NUMBER OF ERRORS
MULLINS 1500 4
RIDER 1500 6
GANKOWSKI 1500 6
SMITH 1500 2
REED 1500 15
WHITE 1500 4
READING 1500 4

4. THE EDITOR OF THE OAK HARBOR DAYLY TELEGRAPH IS CONCERNED ABOUT THE NUMBER
OF MISSELLED WORDS THAT APPEAR EVERY DAY IN THE NEWSPAPER. IN AN EFFORT TO
CONTROL THE PROBLEM AND PROMOTE THE NEED FOR GOOD SPELLING, A CONTROL
CHART IS ABOUT TO INSTITUTE. THE NUMBER OF WORDS WITH SPELLING MISTAKES IN THE
FINAL EDITION OF THE NEWSPAPER DURING THE LAST TEN DAYS IS, 5,6,3,0,4,5,1,2,7, AND
4. DETERMINE APPROPRIATE CONTROL LIMITS AND INTERPRET THE GRAPH WERE THERE
ANY DAY DURING THE PERIOD WHEN THE NUMBER OF WORDS WITH SPELLING ERRORS
WAS OUT OF CONTROL? DRAW A CONCLUSION REGARDING THE CONTROL OF THE
PROCESS. MAKE THE COMMENTS AND THE CORRESPONDING GRAPH.
5. EVERY DAY A BIKE MANUFACTURER RANDOMLY SELECTS 10 FRAMES AND EXAMINES THE
DEFECTS. THE NUMBER OF DEFECTIVE FRAMES DURING THE LAST 14 DAYS WAS
3,2,1,3,2,2,8,2,0,3,5,2,0,4. CONSTRUCT A CONTROL CHART FOR THIS PROCESS AND
COMMENT ON IF THE PROCESS IS UNDER CONTROL.
6. SCOTT PAPER TESTS ITS SANITARY PAPER BY SUBJECTING 15 ROLLS TO A MOISTURE
 RESISTANCE TEST TO SEE IF THE PAPER TORS DURING THE TEST AND HOW OFTEN IT DOES
SO. BELOW ARE THE NUMBER OF DEFECTS FOUND IN THE LAST 15 ROLLS:
2,3,1,2,2,1,3,2,2,1,2,2,1,0,AND 0. BUILD A CONTROL CHART AND COMMENT IF IT IS UNDER
CONTROL.
7. SAM'S SUPERMARKETS TEST CASHIER BY RANDOMLY EXAMINING PRINTED STRIPES FOR
ERRORS. THE NUMBER OF ERRORS IN EACH STRIP ON OCTOBER 27 IS STATED BELOW:
0,1,1,0,0,1,1,0,1,1,0. CONSTRUCT A CONTROL CHART FOR THIS PROCESS AND COMMENT IF
IT IS UNDER CONTROL.
8. DAVE CHRISTI RUNS A CAR WASH CHAIN THAT HAS LOCATIONS ALL OVER CHICAGO. HE IS
CONCERNED THAT SOME OF THE MANAGERS WASH THEIR FRIENDS' CARS FOR FREE. YOU
DECIDE TO COLLECT DATA ON THE NUMBER OF CANCELED RECEIPTS. OF COURSE SOME OF
THEM ARE GENUINE CANCELLATIONS. THE FOLLOWING DATA INDICATES A REASONABLE
NUMBER OF CANCELLATIONS AT THE FACILITIES: 3,8,3,4,6,5,0,1,2,4. CONSTRUCT A
CONTROL CHART FOR THIS PROCESS AND COMMENT IF IT IS UNDER CONTROL.
9. WENDY'S RESTAURANT FILLS THE SODA GLASS WITH AN AUTOMATIC MACHINE THAT
WORKS BASED ON THE WEIGHT OF THE SODA. WHEN THE PROCESS IS UNDER CONTROL,
THE MACHINE FILLS EACH GLASS SO THAT THE OVERALL MEAN IS 283 MILLIMETERS AND
THE RANGE OF THE MEAN IS .25 FOR SAMPLES OF 5.
A) DETERMINE THE UPPER AND LOWER CONTROL LIMITS FOR THE PROCESS, FOR THE
MEAN AND FOR THE RANGE.
B) THE MANAGER OF THE RESTAURANT ON THE INTERSTATE HIGHWAY TESTED FIVE
SOFT DRINKS THAT WERE SERVED IN THE LAST HOUR AND FOUND THAT THE
AVERAGE WAS 288 MILLILITRES AND THE RANGE WAS 10 MILLILITRES. IS THE
PROCESS UNDER CONTROL? IS IT NECESSARY TO TAKE ANY OTHER ACTION?
C) DRAW A CONCLUSION REGARDING THE CONTROL OF THE PROCESS. MAKE
COMMENTS AND INTERPRET THE GRAPH

10. A NEW MACHINE HAS JUST BEEN INSTALLED FOR CUTTING AND DEVASTATING LARGE
LOGS. THE LOGS ARE SENT TO A PRECISION LATHE. ONE OF THE CRITICAL MEASUREMENTS
IS THE OUTER DIAMETER. THE QUALITY CONTROL INSPECTOR RANDOMLY SELECTS FIVE
LOGS EVERY HOUR, MEASURES THE
 EXTERNAL DIAMETER AND RECORD THE RESULTS. THE MEASUREMENTS FOR THE PERIOD FROM
8:00 TO 10:30 IN THE MORNING ARE PRESENTED BELOW.
OUTER DIAMETER (MM)
HOUR 1 2 3 4 5
8:00 87.1 87.3 87.9 87.0 87.0
8:30 86.9 88.5 87.6 87.5 87.4
9:00 87.5 88.4 86.9 87.6 88.2
9:30 86.0 88.0 87.2 87.6 87.1
10:00 87.1 87.1 87.1 87.1 87.1
10:30 88.0 86.2 87.4 87.3 87.8

A) DETERMINE CONTROL LIMITS FOR THE MEAN AND RANGE.

B) DRAW THE CONTROL LIMITS FOR THE MEAN AND RANGE OF THE OUTER DIAMETER.
C) ARE THERE ANY POINTS OUT OF CONTROL IN THE MEANS OR RANGE CHART? COMMENT ON THE
GRAPH.

11. LONG LASTA TIRE COMPANY AS PART OF THE INSPECTION PROCESS, TEST TIRE CORD WEAR UNDER ROAD
SIMULATION CONDITIONS. DURING THE LAST MONTH OF OPERATION, 20 SEPARATE SAMPLES OF THREE TIRES
EACH FROM DIFFERENT SHIFTS WERE SELECTED. THE WEAR OF THE STRINGS IS PRESENTED BELOW IN
HUNDREDTHS OF AN INCH.
SAMPLE STRING WEAR SAMPLE STRING WEAR
1 44 41 19 11 11 33 34
2 39 31 21 12 51 34 39
3 38 16 25 13 30 16 30
4 20 33 26 14 22 21 35
5 34 33 36 15 11 28 38
6 28 23 39 16 49 25 36
7 40 15 34 17 20 31 33
8 36 36 34 18 26 18 36
9 32 29 30 19 26 47 26
10 29 38 34 20 34 29 32

A) DETERMINE CONTROL LIMITS FOR THE MEAN AND RANGE.

B) DRAW THE CONTROL LIMITS FOR THE MEAN AND RANGE OF THE OUTER DIAMETER.
C) ARE THERE ANY POINTS OUT OF CONTROL IN THE MEANS OR RANGE CHART? COMMENT
ON THESE GRAPHICS.
12. THE NATIONAL CHARTER BANK HAS A GROUP OF LOAN OFFICERS IN BRANCHES IN THE
SOUTHWEST OF THE COUNTRY. THE VICE PRESIDENT WHO IS RESPONSIBLE FOR THE CREDIT
OFFICERS WANTS TO OBTAIN INFORMATION ON THE TYPICAL AMOUNT OF LOANS AND THE
RANGE OF SUCH AMOUNT. A CREDIT ANALYST FROM THE VICE PRESIDENT'S GROUP CHOSE A
SAMPLE OF 10 CREDIT OFFICERS AND

FROM EACH OF THEM, I SELECT A SAMPLE OF FIVE LOANS THAT I GRANTED LAST MONTH. THE
DATA ARE PRESENTED BELOW. DEVELOP A CONTROL CHART OF THE MEAN AND RANGE OF EACH
OFFICIAL. DO ANY OF THEM APPEAR TO BE OUT OF CONTROL? COMMENT WHAT YOU
 DISCOVERED. MAKE THE COMMENTS AND THE CORRESPONDING GRAPH.

LOAN AMOUNT THOUSANDS OF DOLLARS LOAN AMOUNT THOUSANDS OF DOLLARS

OFFICIAL 1 2 3 4 5 OFFICIAL 1 2 3 4 5
WEINRAUB 59 74 53 48 65 BOWYER 66 80 54 68 52
VISSER 42 51 70 47 67 KUHLMAN 74 43 45 65 49
MOORE 52 42 53 87 85 LUDWIG 75 53 68 50 31
BRUNNER 36 70 62 44 79 LONGNECKER 42 65 70 41 52
WOLF 34 59 39 78 61 SIMONETTI 43 38 10 19 47

13. THE MANUFACTURER OF A CANDY BAR, CALLED MICKEY MANTLE BAR REPORTS ON THE PACKAGE
THAT THE CALORIE CONTENT IS 420 IN EACH BAR OF 57 GRAMS, A SAMPLE OF FIVE BARS FROM
EACH OF THE LAST 10 DAYS IS SENT FOR CONTENT ANALYSIS CALORIC. THE RESULTS ARE
PRESENTED BELOW. IT SEEMS LIKE THERE WAS A DAY WHEN THE CALORIE COUNT OF THE BARS
GOT OUT OF CONTROL? DEVELOP AN APPROPRIATE CONTROL CHART AND ANALYZE WHAT YOU
FOUND. MAKE THE COMMENTS AND THE CORRESPONDING GRAPH.

CALORIE COUNT CALORIE COUNT

SAMPLE 1 2 3 4 5 SAMPLE 1 2 3 4 5
1 426 406 418 431 432 1 427 417 408 418 422
2 421 422 415 412 411 2 422 417 426 435 426
3 425 420 406 409 414 3 419 417 412 415 417
4 424 419 402 400 417 4 417 432 417 416 422
5 421 408 423 410 421 5 420 422 421 415 422

14. MORNING PACKAGE DELIVERY SERVICE GUARANTEES THAT SMALL PACKAGES WILL BE DELIVERED
BEFORE 10:30 AM. OF COURSE, SOME OF THE PACKAGES WILL NOT BE DELIVERED ON TIME. FOR A
SAMPLE OF 200 PACKAGES THAT WERE DELIVERED DURING EACH OF THE PAST 15 DAYS, THE
FOLLOWING NUMBER OF PACKAGES WERE DELIVERED AFTER THE DEADLINE TIME:
9,14,2,13,9,5,9,3,4,3 ,4,3,3,8,4.
A) DETERMINE THE AVERAGE PROPORTION OF PACKAGES DELIVERED AFTER 10:30 AM.

B) DETERMINE THE UPPER AND LOWER CONTROL LIMITS FOR THE PROPORTION OF
PACKAGES THAT ARE DELIVERED AFTER 10:30 AM. WERE ANY OF THE SAMPLE DAYS OUT
OF CONTROL?
C) IF 10 PACKAGES OF THE SAMPLE OF 200 WERE DELIVERED AFTER 10:30 AM TODAY, IS THE
SAMPLE WITHIN THE CONTROL LIMITS?
D) DRAW A CONCLUSION REGARDING THE CONTROL OF THE PROCESS. MAKE COMMENTS
AND INTERPRET THE GRAPH.
15. AN AUTOMATIC MACHINE PRODUCES 5.0 MILLIMETER BOLTS AT HIGH SPEED. A QUALITY
CONTROL PROGRAM WAS LAUNCHED TO CONTROL THE NUMBER OF DEFECTIVE BOLTS. THE
QUALITY CONTROL INSPECTOR SELECTS 50 BOLTS AT RANDOM AND DETERMINES THE NUMBER OF
 THEM THAT ARE DEFECTIVE. THE NUMBER OF DEFECTIVE BOLTS IN THE FIRST 10 SAMPLES IS
3,5,0,4,1,2,6,5,7,AND 7.
A) DESIGN A PERCENTAGE DEFECTIVE CHART, INSERT THE MEAN PERCENTAGE DEFECTIVE
AND THE UPPER AND LOWER LIMITS OF CONTROL.
B) PLOT THE PERCENTAGE DEFECTIVE FOR THE FIRST TEN SAMPLES OF THE CHART.
C) INTERPRET THE GRAPH.
16. INTERSTATE MOVING AND STORAGE COMPANY ESTABLISHES A CONTROL CHART TO MONITOR THE
PROPORTION OF RESIDENTIAL MOVES THAT CAUSE WRITTEN COMPLAINTS DUE TO DELIVERY
DELAYS, LOST OR DAMAGED ITEMS. A SAMPLE OF 50 MOVES IS SELECTED DURING EACH OF THE
PAST 12 MONTHS. THE NUMBER OF WRITTEN COMPLAINTS IN DAD SAMPLE IS:
8,7,4,8,2,7,11,6,7,6,8,AND 12.
A) DESIGN A PERCENTAGE DEFECTIVE CHART, INSERT THE MEAN PERCENTAGE DEFECTIVE
AND THE UPPER AND LOWER LIMITS OF CONTROL.
B) PLOT THE DEFECTIVE PERCENTAGE IN THE LAST TWELVE MONTHS.
C) INTERPRET THE GRAPH. DOES IT SEEMS LIKE THE NUMBER OF COMPLAINTS IN ONE OF THE
MONTHS IS OUT OF CONTROL?
17. ERIC'S COOKIE HOUSE SELLS COOKIES WITH CHOCOLATE CHIPS IN SHOPPING CENTERS. YOU ARE
INTERESTED IN KNOWING THE NUMBER OF CHOCOLATE CHIPS IN EACH COOKIE. ERIC, THE OWNER
AND PRESIDENT OF THE COMPANY, WANTS TO ESTABLISH A CONTROL CHART FOR THE NUMBER
OF CHOCOLATE CHIPS PER COOKIE. SELECT A SAMPLE OF 15 COOKIES FROM THE DAY'S
PRODUCTION AND COUNT THE NUMBER OF SPARKS IN EACH ONE. THE RESULTS ARE AS FOLLOWS:
6,8,20,12,20,19,11,23,12,14,15,16,12,13,12.
A) DETERMINE THE CENTER LINE AND CONTROL LIMITS.
B) DEVELOP A CONTROL CHART AND RECORD THE NUMBER OF CHOCOLATE CHIPS IN EACH
COOKIE.
C) INTERPRET THE GRAPH. DOES THE NUMBER OF CHOCOLATE CHIPS SEEMS TO BE OUT OF
CONTROL IN ANY OF THE COOKIES IN THE SAMPLE?
18. DURING THE PAST 10 DAYS, THE METROPOLITAN POLICE ROBBERY DIVISION REPORTED THE
FOLLOWING NUMBER OF ROBBERIES: 10,8,8,7,8,5,8,5,4,7. DEVELOP AN APPROPRIATE CONTROL
CHART. DETERMINE THE AVERAGE NUMBER OF THEFTS REPORTED PER DAY AND DETERMINE THE
CONTROL LIMITS. ARE THERE ANY DAY WHEN THE NUMBER OF THEFTS IS OUT OF CONTROL?
19. DURING THE LAST 20 MONTHS APPROACH FAILURES AT LIMA INTERNATIONAL AIRPORT, OHIO,
WERE 3,2,3,2,2,3,5,1,2,2,4,4,2,6,3,5 ,2,5,1,Y 3.
DEVELOP AN APPROPRIATE CONTROL CHART. DETERMINE THE AVERAGE NUMBER OF APPROACH
FAILURES PER MONTH. IS THERE ANY MONTH IN WHICH APPROACH FAILURES WERE OUT OF
CONTROL?
20. SEVEN SIZE 5 SAMPLES WERE TAKEN FOR THE POUNDS CONTAINED PER SQUARE INCH IN THE
PRESSURIZED CONTAINERS. DOES THE SYSTEM LOOK LIKE IT IS OUT OF CONTROL BASED ON THE X
CARDS AND THE R CARDS? INTERPRET THE GRAPH
SAMPLE
1 2 3 4 5 6 7
25 35 22 24 27 21 31
29 31 29 30 19 23 30
27 29 27 31 18 22 21
 31 27 24 21 27 25 22
27 25 20 26 20 35 31

21. THE TENSION RESISTANCE OF THE CABLE IS MEASURED IN POUNDS TAKEN 10 SAMPLES OF SIZE 4
EACH. EXAMINE STATISTICAL CONTROL USING A CARD X AND A CARD R. DRAW A CONCLUSION
REGARDING THE CONTROL OF THE PROCESS. MAKE THE COMMENTS AND THE CORRESPONDING
GRAPH.

SAMPLE
1 2 3 4 5 6 7 8 9 10
10 19 14 18 8 15 23 18 21 19
2 18 12 19 9 17 15 17 18 21
15 21 10 14 6 18 14 15 15 22
13 23 9 15 6 14 16 15 14 14

22. RECTOR PUBLIC ACCOUNTING CONCLUDED THAT THE TIMES TO COMPLETE AUDITS SHOULD BE
STANDARD. TEN AUDITS WERE SELECTED FOR THE FIVE OFFICES OF THE RECTOR LOCATED IN THE
WAREHOUSES. BASED ON THE RESULTS SHOWN HERE, CONSTRUCT AND INTERPRET APPROPRIATE
CONTROL CHARTS TO DETERMINE IF COMPLETION TIMES ARE UNDER CONTROL. MAKE THE
COMMENTS AND THE CORRESPONDING GRAPH.
SAMPLE
1 2 3 4 5
4.10 10.5 9.70 7.80 15.70
3.20 15.00 11.90 9.50 8.90
3.60 6.00 12.00 6.90 7.80
5.60 9.00 5.80 5.80 7.60
6.30 8.00 6.90 4.80 6.80
5.20 5.60 14.80 7.20 5.90
6.70 3.90 21.80 15.30 3.60
9.90 7.20 10.90 14.20 5.80
8.70 5.50 10.80 15.90 4.10
8.80 6.80 12.80 13.60 5.60

23. A MANUFACTURER TAKES 16 SAMPLES OF SIZE 25 EACH AND FINDS OUT THAT THE NUMBER OF
DEFECTS IS 5,8,9,6,5,4,7,5,8,2,5,8,9,8,7 AND 5. CONSTRUCT A LETTER AND MAKE ANY RELEVANT
COMMENTS ON WHETHER THE PRODUCTION PROCESS IS OUT OF CONTROL OR NOT. DRAW A
CONCLUSION REGARDING THE CONTROL OF THE PROCESS. MAKE COMMENTS AND INTERPRET THE
GRAPH
24. MEDTEC PRODUCES ASPIRIN AND OTHER UNREGISTERED MEDICINES. THE COMPANY'S BOTTLING
REQUIREMENTS CERTIFY THAT THERE SHOULD BE BETWEEN 98 AND 104 ASPIRIN TABLETS IN EACH
BOTTLE. TWELVE SAMPLES OF 200 BOTTLES ARE SELECTED. THE NUMBER OF BOTTLES IN EACH
SAMPLE THAT DOES NOT MEET THE PRODUCTION SPECIFICATIONS BELOW. IS MEDTEC'S BOTTLING
 PROCESS UNDER CONTROL? THE NUMBER OF BOTTLES IN EACH SAMPLE THAT DOES NOT CONTAIN
HE NUMBER APPROPRIATE OF THE PILL IS.
35,36,21,10,49,52,36,36,25,24,26,15. DRAW A CONCLUSION REGARDING THE CONTROL OF THE
PROCESS. MAKE COMMENTS AND INTERPRET THE GRAPH.
25. THE SAMPLE PROPORTIONS OF CELL PHONES PRODUCED BY COMWORLD THAT DO NOT COMPLY
WITH GOVERNMENT REGULATIONS WERE IN PERCENTAGES: 44,24,30,40,38,36,26,34,30,18,24,34
AND 36. EACH SAMPLE CONTAINED 50 CELL PHONES. HAVE THE APPROPRIATE CONTROL CHART
INTERPRETED SHOULD COMWORLD TAKE STEPS TO PLACE ITS PRODUCTION PROCESS BACK UNDER
CONTROL? MAKE THE COMMENTS AND THE CORRESPONDING GRAPH.
26. MOROCCAN EXPORT IN CASABLANCA SELECTS 25 PERSIAN CARPETS AND DISCOVERS A NUMBER
OF DEFECTS PER CARPET WHICH APPEAR BELOW. MAKE THE APPROPRIATE CONTROL LETTER,
MAKE THE COMMENTS AND THE CORRESPONDING GRAPH.
NUMBER OF DEFECTS PER CARPET
2 6 3 5 8
10 3 6 6 4
5 8 6 9 4
5 2 5 6 6
6 5 9 4 5

27. GREEN LEAF NURSERIES SELLS TREES IN SUBURBAN AREAS WHERE THEY LIKE TO SWEEP THE
LEAVES OFF THEIR LAWNS EVERY FALL. AFTER APPLYING A CHEMICAL TREATMENT TO KILL
PARASITES. GREEN LEAF SELECTS 20 TREES AND DISCOVERS THE FOLLOWING NUMBER OF INSECTS
AND OTHER UNDESIRABLE BUGS ON EACH TREE. BASED ON THE APPROPRIATE CONTROL CHART, IS
THE SPRAYING PROCESS OUT OF CONTROL? MAKE THE COMMENTS AND THE CORRESPONDING
GRAPH.
NUMBER OF PARASITES PER TREE.
23 10 9 5 8 9 25
14 10 9 6 8 9 15
20 6 5 8 6 12

28. OLE TOWN PRESS PUBLISHES A SMALL NEWSPAPER EACH WEEK IN RURAL MAINE. NEWSPAPER
EDITOR KENT CLARK IS CONCERNED ABOUT WHAT HE FEARS IS A GROWING NUMBER OF
TYPOGRAPHICAL ERRORS. MR. CLARK RANDOMLY SELECTS 15 NEWSPAPERS FROM THE LAST
MONTHS AND DISCOVERS THAT THE NUMBER OF SURVEYING ERRORS IN THE NEWSPAPER IS:
2 6 3 5 9
1 0 5 6 8
3 2 4 5 6
A) MR. DOES CLARK HAVE TO WORRY THAT THE PRINTING PROCESS IS OUT OF CONTROL?
DRAW A CONCLUSION REGARDING THE CONTROL OF THE PROCESS. MAKE COMMENTS
AND INTERPRET THE GRAPH

29. ACME SALT MINE, WHERE YOU WORK AS AN ENTERPRISE, HAS ASKED YOU TO RECORD THE
NUMBER OF MILES SALES PERSONNEL DRIVE WHEN MAKING SALES VISITS. USING THIS SAMPLE
DATA FOR FIVE CONSECUTIVE DAYS, MAKE THE X AND R LETTERS. DOES THE SYSTEM LOOK LIKE IT
 IS OUT OF CONTROL? DRAW A CONCLUSION REGARDING THE CONTROL OF THE PROCESS. MAKE
THE COMMENTS AND THE CORRESPONDING GRAPH.

MILES DRIVEN.
SAMPLE
1 112 132 145 117 125 189
2 214 252 274 189 236 203
3 198 205 185 214 236 199
4 236 250 245 210 210 259
5 109 111 125 132 145 152
30. OVER A PERIOD OF SEVERAL DAYS. TOLBART MANUFACTURING COLLECTS SEVEN SIZE 5 SAMPLES
ABOUT THE WEIGHT OF A NEW PRODUCT. MAKE A LETTER TO DETERMINE IF THE PRODUCTION
PROCESS IS UNDER CONTROL. WHAT DOES LETTER X REVEAL ABOUT THE PROBLEM? WEIGHTS IN
OUNCES APPEAR BELOW. DRAW A CONCLUSION REGARDING THE CONTROL OF THE PROCESS.
MAKE COMMENTS AND INTERPRET THE GRAPH.

OBSERVATIONS.
SAMPLES
1 42 48 28 43 52
2 52 57 24 41 21
3 48 65 54 35 45
4 59 35 53 63 56
5 68 65 62 35 56
6 57 54 42 32 35
7 51 51 51 34 35