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CpaaS Platform Product Manager

CpaaS platform product manager

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54 views2 pages

CpaaS Platform Product Manager

CpaaS platform product manager

Uploaded by

pozxiu4
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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CPaaS Platform Product Manager:

About Gupshup

Guphup is the world’s leading conversational messaging & customer engagement


platform. Our mission is to make it easy for businesses to engage, interact and transact
with their customers over their preferred messaging channels anytime, anywhere.
Gupshup’s carrier-grade platform provides a single messaging API for 30+ channels
delivering over 6B+ messages per month. It also offers a rich, AI/ML powered
conversational experiences building tool kit and a network of emerging market
partnerships across messaging channels, device manufacturers, ISVs and operators.
Across industry verticals, thousands of large and small businesses use Gupshup to
build conversational experiences and automation across marketing, sales and support.

Company Website: https://www.gupshup.io/

Position: CPaaS platform Product Manager


This position focuses on leading the product definition and strategy for our
communication platform as a service offering. We are looking to enhance our core
platform’s capabilities to be able to provide omni channel experience across multiple
channels, including but not limited to SMS, WhatsApp and RCS. As part of this role, you
will help determine the strategic roadmap for these various channels and APIs and key
partnerships we need to build for these channels. This role also identifies new and
emerging channels for commerce and customer engagement across the world and
define the strategy for adding those channels.
Job Description:
• Drive competitive analysis, customer research and product analytics to determine
the right set of features to drive product engagement and business goals
• Drive product requirements definition, product planning and design of product
features. Deliver detailed PRDs, UX mockups and API abstractions
• Collaborate with the design, engineering, analytics, go-to-market, customer
success and other cross-functional team members to bring features to market
• Define and own product OKRs and drive product growth roadmap
• Drive instrumentation requirements to support thorough analysis and A/B testing
• Clearly communicate product benefits to our users and internal stakeholders
• Develop product documentation, presentations and other product collateral

What You Need To Succeed


• Bachelors in Engineering or an equivalent quantitative discipline. MBA or
Masters degree preferred
• 4+ yrs in product management or related experience in agile software products
• Experience building software products, especially APIs, SDKs or SaaS products
• Experience in WhatApp/SMS business APIs and the corresponding Whatsapp
Business or Telco eco system
• Passion for conversational messaging & customer engagement space
• Data savvy and ability to analyze metrics and inform the success of products
• Strategic thinker and ability to drive competitive analysis and differentiation
• Has attention to details and thorough in writing product requirements
• Aptitude for user-centric design thinking
• Creative and entrepreneurial spirit, self-starter and an analytical problem solver
• Results oriented and takes full ownership of timely delivery and outcomes
• Exceptional written and verbal communication skills
• Prior experience in similar roles at other CPaaS players is preferred

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