Dell Unity SolVe Generator

Version: 2.0.0.10 Generated on June 26 2024 01:06 PM

Replacing a Battery Backup ModuleRestarting the Unity

Topic
Field Replacement Procedures

Selections
Additional procedure: Power Down/Up procedure
Replacement procedures: Replacing Battery backup Module in Unity XT

If you find any errors in this procedure or have comments regarding this application, send
email to [email protected]

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Use, copying, and distribution of any software described in this publication requires an applicable software license.

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document over subsequent future releases to revise these words accordingly.

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accordingly.
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 Contents
Preliminary Activity Tasks .......................................................................................................3
Read, understand, and perform these tasks.................................................................................................3

Notes, cautions, and warnings................................................................................................4

Field Replacement Guide........................................................................................................4
Additional resources ................................................................................................................................4
Where to get help ....................................................................................................................................4
Product information..................................................................................................................................4
Troubleshooting .......................................................................................................................................4
Replace an internal battery backup module ............................................................................................4
Identifying and locating the faulted part in Unisphere..............................................................................4
Preparing the storage processor (SP) for service....................................................................................5
Remove the SP assembly .......................................................................................................................6
Remove the top cover from the SP assembly .........................................................................................7
Remove the faulted internal battery backup module ...............................................................................8
Install the internal battery backup module ...............................................................................................9
Install the top cover on the SP assembly...............................................................................................10
Install the SP assembly .........................................................................................................................11
Rebooting an SP assembly into Normal Mode ......................................................................................12
Verifying the operation of the new part in Unisphere.............................................................................13
Returning a faulted part .........................................................................................................................13
Safety precautions for handling replaceable units ................................................................13
Handling replaceable units ....................................................................................................................13
Avoiding electrostatic discharge (ESD) damage ...................................................................................14
Emergency procedures (without an ESD kit).........................................................................................14
Hardware acclimation times...................................................................................................................15
Removing, installing, or storing replaceable units .................................................................................15
Unpacking a part....................................................................................................................................16
Standard touch point colors ...................................................................................................................16
Power Down/Up procedure ...................................................................................................18

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Preliminary Activity Tasks
This section may contain tasks that you must complete before performing this procedure.

Read, understand, and perform these tasks

1. Table 1 lists tasks, cautions, warnings, notes, and/or knowledgebase (KB) solutions that you need to
be aware of before performing this activity. Read, understand, and when necessary perform any
tasks contained in this table and any tasks contained in any associated knowledgebase solution.

Table 1 List of cautions, warnings, notes, and/or KB solutions related to this activity

000196684: It is a strongly recommended best practice to disable write cache prior to performing any
scheduled SP hardware maintenance activity.
This is to avoid any potential impact in the unlikely event of a secondary issue occurring on the peer
SP while performing the maintenance activity.

544048: Dell EMC Unity XT: DPE replacement fails - SPs in rolling reboots

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Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you
how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

Field Replacement Guide

This document contains the replacement procedures for the DPE and the internal battery backup
module. Use this document in conjunction with the Dell Unity 480/F, 680/F, 880/F Installation and
Service Guide to service the system.

NOTE: Review the information in Safety precautions for handling replaceable units before handling
replaceable parts.

Additional resources
As part of an improvement effort, revisions of the software and hardware are periodically released.
Therefore, some functions described in this document might not be supported by all versions of the
software or hardware currently in use. The product release notes provide the most up-to-date information
on product features. Contact your technical support professional if a product does not function properly
or does not function as described in this document.

Where to get help

Support, product, and licensing information can be obtained as described below.

Product information
For product and feature documentation or release notes, go to Unity Technical Documentation at:
https://www.dell.com/unitydocs.

Troubleshooting
For information about products, software updates, licensing, and service, go to Support (registration
required) at: https://www.dell.com/support. After logging in, locate the appropriate product page.

Replace an internal battery backup module

Take the following actions to remove the faulted internal battery backup module and install the
replacement internal battery backup module into the system.

Identifying and locating the faulted part in Unisphere

Before you replace a faulted part, locate its placement within the storage system.
Steps

1. In Unisphere, select System View.

2. Select the Enclosures page.

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 3. Locate the faulted part marked orange, and displayed in the Enclosures view.

Preparing the storage processor (SP) for service

About this task

To protect your system from accidental data loss during this maintenance activity, prepare the SP for
service. You prepare the SP for service by putting it in Service Mode.
Entering Service Mode stops I/O on the SP so that service tasks can be safely performed.

NOTE: Both SPs must NOT be in Service Mode at the same time.

Steps

1. Open Unisphere and select Service, then Service Tasks.

2. Under the name of the storage processor where you will install the new part, select Enter
Service Mode and then click Execute.
3. When prompted, enter the Service Password to put the SP into Service Mode.
4. Optional: Either refresh your browser or follow the on-screen instructions to restore full-
functionality to Unisphere.
When placing the primary storage processor into Service Mode, Unisphere will become
momentarily unresponsive (about one minute) as the management services transfer over to the
other SP.
5. Return to cabinet with the system and locate the SP in the DPE from the back of the cabinet.
6. Wait until the SP fault LED is flashing alternating amber and blue before continuing to the next
task.
The SP fault LED will flash alternating amber and blue while the SP remains in Service mode
and is receiving active power.

Figure 1. Storage processor assembly LEDs

Table 1. Storage processor assembly LEDs

LED Location State Description

Amber Fault has occurred.

Storage processor Blue A management IP address has been

assembly fault assigned.

Amber or blue blinking System is booting.

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 Blue and amber alternating System not initialized. A management IP
(blue for 3 seconds) address has not been assigned.

Blue and amber alternating Storage processor assembly in Service

at one second intervals Mode.

Off No fault has occurred, normal operation.

Green Storage processor assembly is on (main

power).
Storage processor
Green blinking Storage processor assembly is initializing
assembly power
a serial over LAN session (Standby Mode).

Off Storage processor assembly is off.

Remove the SP assembly

This procedure describes how to remove a SP assembly from the chassis. There are two SP
assembliess. The top SP assembly is considered to be upside-down and mirrors the bottom SP
assembly. The illustration shows the removal of the bottom SP assembly. The procedure for removing
the top SP assembly is the same.
About this task

CAUTION: Do not remove a SP assembly while the "Unsafe to remove" LED is lit.

Steps

1. Rotate the power cable retention bail to the left (right for top power supply). Disconnect the
power cable from the power supply.

NOTE: If the I/O module and network cables are not already labeled, label them clearly for
reconnecting later.

Figure 1. Removing the power cable

2. Disconnect the network and all other cables from the back of the I/O modules and network ports
on the SP assembly.

NOTE: Do not remove any cables from the other SP assembly.

3. Pull the orange release trigger while gently pushing in on the SP assembly.

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 The hook disengages from the locking mechanism, and the release tab slides out.

NOTE: The SP assembly comes completely out of the chassis. Be prepared to support the SP
assembly to avoid dropping it.

Figure 2. Disengaging the locking mechanism

4. Use the release handle to pull the SP assembly outward enough to grasp the sides with both
hands. Then, with both hands supporting the SP assembly, pull the SP assembly fully out of the
enclosure.

Figure 3. Removing the SP assembly

5. Place the SP assembly on a clean, flat, static-free work surface.

Remove the top cover from the SP assembly

Prerequisites

Ensure that the internal battery has powered off before removing the top cover. After removing the SP
assembly from the rack, wait at least 30 seconds, or until you hear the internal battery power off.

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Steps

1. While pushing down the two blue release buttons, slide the top cover towards the rear of the
system, until it stops.

Figure 1. Releasing the top cover

2. Lift the top cover upward and remove it from the SP assembly.

Figure 2. Removing the top cover

Remove the faulted internal battery backup module

Steps

1. Remove the internal battery backup module cover.

2. Disconnect the internal battery backup module cable from the motherboard by squeezing the
white tab and lifting upward.
3. Push down on the two blue retaining tabs. At the same time, pull up on the blue pull tab.

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 Figure 1. Releasing the internal battery backup module

4. Lift the internal battery backup module away from the motherboard.

Figure 2. Removing the internal battery backup module

5. Remove the cable from the internal battery backup module by squeezing the white tab and lifting
upward.

Install the internal battery backup module

About this task

Steps

1. Connect the internal battery backup module cable to the internal battery backup module.
2. Place the internal battery backup module into position on the motherboard.

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 Figure 1. Installing the internal battery backup module

3. Press downward on the internal battery backup module to lock it into position.
4. Connect the internal battery backup module cable to the motherboard.

Figure 2. Securing the internal battery backup module

5. Install the internal battery backup module cover.

Install the top cover on the SP assembly

Steps

1. Position the top cover over the SP assembly and align it with the slots in the sides at the rear of
the SP assembly.

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 Figure 1. Aligning the top cover

2. Pull the top cover forward to secure it in place.

Figure 2. Securing the top cover

Install the SP assembly

Steps

1. Align the pins on the top of the SP assembly with the grooves on the top of the chassis.
2. Slide the SP assembly into the chassis until it stops, about halfway in.

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 Figure 1. Sliding the SP assembly halfway into the chassis

3. Pull the black release tab out completely, and slide the rest of the SP assembly back into the
chassis.
The black release tab slides back into the system as it is inserted.

Figure 2. Installing the SP assembly

4. Pull the orange release trigger and push in gently to re-engage the locking mechanism.
If the black release tab comes out when pulled, the locking mechanism is not engaged.

Rebooting an SP assembly into Normal Mode

Prerequisites

If you removed the SP assembly during the replacement, wait about 10-15 minutes after reinserting the
SP assembly into the system to allow the SP assembly to fully reboot into Service Mode. Ensure that the
SP assembly fault LED is flashing alternating amber and blue (1 hz) before continuing.

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 NOTE: If you attempt this task before the SP assembly has completed its automatic reboot into
Service Mode, the attempt to reboot into Normal mode fails.

About this task

Reboot the recently serviced SP assembly into Normal Mode using the procedure that follows:
Steps

1. Open Unisphere and select Service, then Service Tasks.

2. Under the name of the SP assembly where you installed the new part, select Reboot and the
click Execute.
3. When prompted, enter the service password to put the SP assembly into Normal Mode.

It may take up to 15 minutes for the system to complete its reboot, and return to normal mode.

Verifying the operation of the new part in Unisphere

Verify that the new part is recognized by your system, and operating correctly.
Steps

1. In Unisphere, select System View.

2. On the Summary page, confirm that the system status is OK.
3. Select the Enclosures page.
4. Verify that the part appears with the OK status in the enclosure view. You may need to refresh
Unisphere by clicking on the refresh icon next to the Enclosures view.
If the system health monitor shows the part as faulted, contact your service provider.

Returning a faulted part

About this task

We appreciate the return of defective material within 5 business days (for US returns). For International
customers, please return defective material within 5-10 business days. All instructions and material
required to return your defective part were supplied with your good part shipment.
Steps

1. Package the faulted part in the shipping box that contained the replacement part, and seal the
box.
2. Ship the failed part to your service provider as described in the instructions that were included
with the replacement part.
3. Optional: For more information about returning customer-replaceable parts, from Unisphere,
click Support > Replace Disk Drives, Power Supplies, and Other Parts >Return a Part to display
the part return instructions.
If your screen does not show the Return a Part option, contact your service provider for
instructions on what to do next.

Safety precautions for handling replaceable units

Review these safety considerations before replacing any parts to avoid damage to your system.

Handling replaceable units

This section describes the precautions that you must take and the general procedures that you must
follow when removing, installing, and storing any replaceable unit.

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Avoiding electrostatic discharge (ESD) damage
When replacing or installing hardware units, you can inadvertently damage the sensitive electronic
circuits in the equipment by simply touching them.

Electrostatic charge that has accumulated on your body discharges through the circuits. If the air in the
work area is very dry, run a humidifier in the work area to help decrease the risk of ESD damage.
Follow these procedures to prevent equipment damage:

• Provide enough room to work on the equipment.

• Clear the work site of any unnecessary materials or materials that naturally build up electrostatic
charge, such as foam packaging, foam cups, cellophane wrappers, and similar items.
• Do not remove replacement or upgrade units from their antistatic packaging until you are ready
to install them.
• Before you begin service, gather together the ESD kit and all other materials you will need.
• Once servicing begins, avoid moving away from the work site; otherwise, you may build up an
electrostatic charge.
• Use ESD anti-static gloves or an ESD wristband (with strap).

If using an ESD wristband with a strap:

o Attach the clip of the ESD wristband to the ESD bracket or bare metal on a cabinet/rack
or enclosure.
o Wrap the ESD wristband around your wrist with the metal button against your skin.
o If a tester is available, test the wristband.
• If an emergency arises and the ESD kit is not available, follow the procedures in Emergency
Procedures (without an ESD kit).

Emergency procedures (without an ESD kit)

In an emergency when an ESD kit is not available, use the following precautions to reduce the possibility
of an electrostatic discharge by ensuring that your body and the subassembly are at the same
electrostatic potential.

NOTE: These precautions are not a substitute for the use of an ESD kit. Follow them only in the
event of an emergency.

• Before touching any unit, touch a bare (unpainted) metal surface of the cabinet/rack or
enclosure.
• Before removing any unit from its antistatic bag, place one hand firmly on a bare metal surface of
the cabinet/rack or enclosure, and at the same time, pick up the unit while it is still sealed in the
antistatic bag. Once you have done this, do not move around the room or touch other
furnishings, personnel, or surfaces until you have installed the unit.
• When you remove a unit from the antistatic bag, avoid touching any electronic components and
circuits on it.
• If you must move around the room or touch other surfaces before installing a unit, first place the
unit back in the antistatic bag. When you are ready again to install the unit, repeat these
procedures.

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Hardware acclimation times
Systems and components must acclimate to the operating environment before applying power. This
requires the unpackaged system or component to reside in the operating environment for up to 16 hours
in order to thermally stabilize and prevent condensation.
Table 1 helps you determine the precise amount of stabilization time required.

Table 1. Hardware acclimation times (systems and components)

If the last 24 hours of the …and the OPERATING …then let the system or component
TRANSIT/STORAGE environment was environment is this: acclimate in the new environment this
this: many hours:

Temperature Humidity

Nominal 68-72°F (20- Nominal 40- Nominal 68-72°F (20- 0-1 hour
22°C) 55% RH 22°C) 40-55% RH

Cold <68°F (20°C) Dry <30% RH <86°F (30°C) 4 hours

Cold <68°F (20°C) Damp ≥30% <86°F (30°C) 4 hours

RH

Hot >72°F (22°C) Dry <30% RH <86°F (30°C) 4 hours

Humid 30-45% <86°F (30°C) 4 hours

RH

Humid 45-60% <86°F (30°C) 8 hours

Hot >72°F (22°C)
RH

Humid ≥60% <86°F (30°C) 16 hours

RH

Unknown <86°F (30°C) 16 hours

NOTE:

• If there are signs of condensation after the recommended acclimation time has passed,
allow an additional eight (8) hours to stabilize.
• Systems and components must not experience changes in temperature and humidity that
are likely to cause condensation to form on or in that system or component. Do not exceed
the shipping and storage temperature gradient of 45°F/hr (25°C/hr).
• Do NOT apply power to the system for at least the number of hours specified in Table 1. If
the last 24 hours of the transit/storage environment is unknown, then you must allow the
system or component 16 hours to stabilize in the new environment.

Removing, installing, or storing replaceable units

Use the following precautions when removing, handling, or storing replaceable units:

CAUTION: Some replaceable units have the majority of their weight in the rear of the component.
Ensure that the back end of the replaceable unit is supported while installing or removing it.
Dropping a replaceable unit could result in personal injury or damage to the equipment.

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 NOTE: For a module that must be installed into a slot in an enclosure, examine the rear
connectors on the module for any damage before attempting its installation.

CAUTION: A sudden jar, drop, or even a moderate vibration can permanently damage some
sensitive replaceable units.

• Do not remove a faulted replaceable unit until you have the replacement available.
• When handling replaceable units, avoid electrostatic discharge (ESD) by wearing ESD anti-static
gloves or an ESD wristband with a strap. For additional information, refer to Avoiding
electrostatic discharge (ESD) damage.
• Avoid touching any exposed electronic components and circuits on the replaceable unit.
• Never use excessive force to remove or install a replaceable unit. Take time to read the
instructions carefully.
• Store a replaceable unit in the antistatic bag and the specially designed shipping container in
which you received it. Use the antistatic bag and special shipping container when you need to
return the replaceable unit.
• Replaceable units must acclimate to the operating environment before applying power. This
requires the unpackaged component to reside in the operating environment for up to 16 hours in
order to thermally stabilize and prevent condensation. Refer to Hardware acclimation times to
ensure the replaceable unit has thermally stabilized to the operating environment.

NOTE: Your storage system is designed to be powered on continuously. Most components are hot
swappable; that is, you can replace or install these components while the storage system is
running. However, the system requires that front bezels should always be attached to ensure EMI
compliance. Make sure you reattach the bezel after replacing a component. Also, each slot should
contain a component or filler panel to ensure proper air flow throughout the system.

Unpacking a part
Steps

1. Wear ESD gloves or attach an ESD wristband to your wrist and the enclosure in which you are
installing the part.
2. Unpack the part and place it on a static-free surface.
3. If the part is a replacement for a faulted part, save the packing material to return the faulted part.

Standard touch point colors

Touch points are component locations where you can:

• Grip the hardware to remove or install a component.

• Open or close a latch.
• Turn a knob to open, close, or adjust a component.
Standard touch point colors are terra-cotta (orange) or blue.

NOTE: Within this documentation, the color orange is used instead of terra-cotta for simplicity.

Table 1. Standard touch point colors

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Touch point Description
color

Terra-cotta This color indicates that you can perform the task, such as remove a component with a
terra-cotta (orange) lever, while the system remains powered (up/on).
(orange)
NOTE: Some tasks may require additional steps.

Blue This color indicates that a shutdown of the system or component is required before you
can perform the task, such as removing a component with a blue lever.

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Power Down/Up procedure

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Dell EMC Unity™ Family Unity All Flash,
Unity Hybrid, UnityVSA

Shut down and restart the system (power down and

power up)
Rev. 04
June 2021

Complete the following procedures to perform a planned shut down and/or restart of your Unity Family system.
As part of a robust disaster recovery plan, it is recommended that you print off and follow this procedure to test the planned
shut down and restart processes.
NOTE: See the Unity Family DC-Powered Enclosures Installation and Operation Guide for instructions on how to power
down and power up a DC powered system (physical deployments only).

CAUTION: In a true emergency power down situation, when the consequence of corrupted data cannot be avoided,
turn the cabinet power switches to the off position to immediately remove power from the all cabinet components.

• Additional resources................................................................................................................................................................................................ 2
• Unity system shut down (power down)............................................................................................................................................................. 2
• Unity system restart (power up)..........................................................................................................................................................................3

Part Number: 302-002-565

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Additional resources
As part of an improvement effort, revisions of the software and hardware are periodically released. Therefore, some functions
described in this document might not be supported by all versions of the software or hardware currently in use. The product
release notes provide the most up-to-date information on product features. Contact your technical support professional if a
product does not function properly or does not function as described in this document.

Where to get help

Support, product, and licensing information can be obtained as described below.

Product information
For product and feature documentation or release notes, go to Unity Technical Documentation at: dell.com/unitydocs.

Troubleshooting
For information about products, software updates, licensing, and service, go to Support (registration required) at: dell.com/
support. After logging in, locate the appropriate product page.

Unity system shut down (power down)

The system shut down or power down procedure involves shutting down the storage processors (SPs) before disconnecting
optional disk-array enclosures from cabinet power. When all SPs are down, all I/O services stop and hosts lose access to the
system.

Before you begin:

● It is recommended that you disconnect all network shares, LUNs, and VMware datastores from each host to prevent data
loss. When the system is fully powered up, you can reconnect the hosts to these storage resources.
● The shutdown process can take between 10 and 20 minutes to complete. During this time, the connection to the system will
be lost and you will not have access to Unisphere or the online help. It is important that you print the power up instructions
on this page to be sure you have all of the information you need to power up the system.
● For physical deployments, working with hardware may cause electrostatic discharge that could damage your hardware.
Before working with any hardware, review the precautions when removing or replacing components.
● Shutting down the system with this method shuts down the storage system without putting storage processors (SPs) into
Service mode, and does not require any additional SP boots. When the system is powered back up, the SPs come up in the
same mode that they were in when the system was shut down.
NOTE: You do not need to manually put the system into Service Mode before initiating the shut down and restart process.
The system will automatically shut down gracefully without putting the storage processors into Service Mode. Under normal
circumstances, the system comes back up in normal mode if it was shut down in normal mode and is in a healthy state.

Power down the system

For virtual deployments:
Perform the Shutdown System task and confirm. The VM is automatically powered down. Or you can power down the system
in the VMware vSphere Client. For more information, see the VMware documentation.
NOTE: It is recommended that you use Shut Down Guest OS to gracefully power down the operating system and VM. Do
not use Power Off.
For physical deployments:
1. In Unisphere, select Service, under the System heading, then select Service Tasks.

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2. Select Storage System > Shut Down Storage System, then Execute.
3. Check the status of the shutdown process by looking at the SP LED indicators. The shutdown process is complete when the
two power supply LEDs are solid green and amber, the network management port LEDs are flashing amber and green, and all
other SP LEDs are off.
4. After confirming successful SP shutdown, remove all power from the SPs by disconnecting the two power cables from the
Disk Processor Enclosures (DPE). Wait 10 seconds and confirm that both the green and amber LEDs have turned off after
the power cables are removed.
5. If you are relocating hardware, also disconnect the two power cables from each Disk Array Enclosure (DAE) to power them
down.

Unity system restart (power up)

The system restart or power up procedure involves returning power to the system components in a specific order. When all SPs
have returned to normal mode, you can reconnect the hosts to the storage resources on the system.
Upon restart, the SPs power up in the same mode that they were in when the system was shut down.

Power up the system

For virtual deployments:
Power up the system using the VMware vSphere Client. For more information, see the VMware documentation.
1. Launch VMware vSphere Client.
2. Locate the UnityVSA VM and select the Summary tab.
3. Select Power On to start the VM.
For physical deployments:
1. If applicable, reconnect the power cables to each DAE in the following exact order:
a. DAE 0
b. DAE 1
c. DAE 2
d. Power up any remaining DAEs in ascending order.
The front blue Power Status LED on each DAE turns on.
2. Reconnect the power cables to each SP in exactly this order:
a. SP A
b. SP B
The rear green SP Power LED on each SP turns on.
3. The SPs come up in the same mode that they were in when the system was shut down. If a single SP comes up in Service
Mode, in Unisphere, you must reboot the SP to return it to Normal Mode.
CAUTION: If both SPs reboot in Service Mode, always return SPA to Normal Mode first, to avoid management
software conflicts Once SPA is operating normally, you can return SPB to Normal Mode.

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Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

© 2016 - 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Other trademarks may be trademarks of their respective owners.

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Dell Technologies – Restricted Use – Confidential & Subject to NDA

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