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Seva Sadan College of Arts, Science & Commerce

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34 views7 pages

Seva Sadan College of Arts, Science & Commerce

Uploaded by

Deepa Sadhwani
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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SEVA SADAN COLLEGE OF ARTS, SCIENCE & COMMERCE

SUB: EFFECTIVE COMMUNICATION SKILLS MARKS: 60

DATE: 25-05-2024 DURATION: 2 HOURS.

Q1. MULTIPLE CHOICE QUESTIONS (MCQS) (30M)

1. The term “communis” derived from ___word.

a. Greek.

b. Latin.

c. Chinese.

d. English.

2. Communication means ___information, feeling and thoughts, with others.

a. To receive.

b. Exchange of

. c. Conveying

. d. All the above.

3. Grapevine communication is associated with _____communication.

a. Formal

b. Informal

c. Horizontal

d. Vertical.

4. Lateral communication is between

a Superior and subordinate.

b. Same cadre of personal.

c. Subordinate and superior.

d. Among all.
5. Audio Visual communication combines

a. Auditory only.

b. Visual only.

c. Both auditory & visual.

d. Written.

6. Communication problems otherwise known as

a. Enquire.

b. Barriers.

c. Encoding.

d. Decoding.

7. Posters fall under _______communication.

a. Oral.

b. Visual.

c. Written.

d. Spoken.

8. Informal communication is otherwise known as ______ communication.

a. Grapevine.

b. Lateral.

c. Visual.

d. Horizontal.

9. Horizontal communication flows through _______

a. Face-to-face discussion.

b. Telephonic talk

. c. Periodical meeting.

d. All the above.


10. Gestural communication is a ______

a. Non-Verbal Message.

b. Direct conversation.

c. oral communication

d. Written.

11. Physical Barriers to communication are ______

a. Time and distance.

b. Interpretation of words.

c. Denotations.

d. Connotations.

12. Communication is derived from a Latin word “Communis” which means

a. Community

b. Share

c. Common

d. Marxist

13. Communication starts with:

a. Encoding

b. Sender

c. Channel

d. Feedback

14. The number of key elements in the communication process is :

a. Five

b. Six

c. Seven

d. Four
15. The two broad areas of communication are:

a. Oral and written communication

b. Verbal and written communication

c. Verbal and non-verbal communication

d. Oral and non-verbal communication

16. Which of the following combination is /are example/s of oral communication?

a. Meetings, memos and presentations

b. Meetings, memos and performance reviews

c. Meetings, presentations and performance reviews

d. All the above

17. Which of the following combination is /are example/s of written communication?

a. Letters and voicemail

b. Reports and email

c. Circulars and voicemail

d. All the above.

18. Orders and directives are the example of:

a. Downward communication

b. Upward communication

c. Diagonal communication

d. Horizontal communication

19. Communication between HR manager and salesman is an example of:

a. Horizontal communication

b. Lateral communication

c. Diagonal communication

d. Vertical communication
20. Diagonal communication is also known as:

a. Cross ward communication

b. Horizontal communication

c. Vertical communication

d. Any of the above

21. Communication between HR manager and Finance manager is an example of:

a. Downward communication

b. Upward communication

c. Diagonal communication

d. Horizontal communication

22. Down ward communication and Upward communication are :

a. Vertical communication

b. Horizontal communication

c. Diagonal communication

d. None of these

23. Placement of purchase order to supplier of material is ---------- communication.

a. Vertical communication

b. Horizontal communication

c. Internal communication

d. External communication

24. Receiving a sales order is an example of:

a. Vertical communication

b. Horizontal communication

c. Internal communication

d. External communication
25. --------- Communication can be inward or outward

a. Vertical communication

b. Horizontal communication

c. Internal communication

d. External communication

26. Functional coordination is one important reason for communicating with:

a. Superiors

b. Peers

c. Subordinates

d. Employees’ unions

27. Communication with superiors involves:

a. Directions

b. Orders

c. Complaints

d. Instructions

28. Listening has been identified as one of the “seven habits of highly effective people” by :

a. Lundsteen

b. Stephen Covey

c. Lee Iacocca

d. Tom Peters

29. The most basic type of listening is known as :

a. Discriminative listening

b. Comprehension listening

c. Appreciative listening

d. Evaluative listening
30. Dialogic listening is also known as:

a. Empathetic listening

b. Therapeutic listening

c. Relational listening

d. Active listening

Q2. Write an Essay on : (30M)

1. Effects of Social networking sites.


2. Girl Education.

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