1. What is the primary goal of Quality Management?

a) Maximizing profits

b) Achieving operational efficiency

c) Consistently meeting or exceeding customer expectations

d) Minimizing employee turnover

Answer: c) Consistently meeting or exceeding customer expectations

2. What does Six Sigma aim to achieve in Quality Management?

a) Eliminate all defects and errors

b) Reduce defects and errors to a minimum level

c) Achieve 100% customer satisfaction

d) Improve employee morale

Answer: b) Reduce defects and errors to a minimum level

3. Which approach focuses on identifying and eliminating waste in processes to improve

efficiency?

a) Six Sigma

b) Lean principles

c) Total Quality Management (TQM)

d) ISO 9001

Answer: b) Lean principles

4. What is the primary focus of Total Quality Management (TQM)?

a) Reducing costs

b) Improving employee satisfaction

c) Ensuring product safety

d) Continuous improvement and customer satisfaction

Answer: d) Continuous improvement and customer satisfaction

5. What does the "PDSA" cycle stand for in the context of Quality Management?

a) Plan, Design, Supervise, Adjust

b) Perform, Document, Solve, Analyze

c) Plan, Do, Study, Act

d) Process, Deliver, Support, Assess

Answer: c) Plan, Do, Study, Act

6. Which Quality Management system is the internationally recognized standard for quality?

a) Six Sigma

b) ISO 9001

c) TQM

d) Lean principles

Answer: b) ISO 9001

7. What is the purpose of a control chart in Quality Management?

a) To display data in a graphical format

b) To track the progress of a project

c) To identify potential defects and errors in a process

d) To monitor process stability and variability over time

Answer: d) To monitor process stability and variability over time

8. Which Quality Management approach uses statistical methods to analyze and improve
processes?

a) Lean principles

b) ISO 9001

c) Total Quality Management (TQM)

d) Six Sigma

Answer: d) Six Sigma

9. What does the acronym "DMAIC" represent in Six Sigma methodology?

a) Define, Measure, Analyze, Improve, Control

b) Develop, Measure, Apply, Implement, Check

c) Document, Monitor, Analyze, Improve, Communicate

d) Design, Measure, Adjust, Implement, Correct

Answer: a) Define, Measure, Analyze, Improve, Control

10. Which tool is used to visualize the relationship between two variables in Quality
Management?

a) Control chart

b) Scatter plot

c) Fishbone diagram

d) Pareto chart

Answer: b) Scatter plot

11. What is the purpose of a fishbone diagram in Quality Management?

a) To display data in a graphical format

b) To track the progress of a project

c) To identify potential causes of a problem or defect

d) To monitor process stability and variability over time

Answer: c) To identify potential causes of a problem or defect

12. What is the key concept of "Kaizen" in Quality Management?

a) Continuous improvement through small, incremental changes

b) Elimination of all defects and errors

c) Employee empowerment through leadership support

d) Use of statistical methods for process improvement

Answer: a) Continuous improvement through small, incremental changes

13. Which term refers to the cost incurred to prevent defects from occurring in a process or
product?

a) External failure costs

b) Internal failure costs

c) Appraisal costs

d) Prevention costs

Answer: d) Prevention costs

14. What is the primary purpose of conducting a root cause analysis in Quality Management?

a) To track the progress of a project

b) To identify potential causes of a problem or defect

c) To monitor process stability and variability over time

d) To create a project plan

Answer: b) To identify potential causes of a problem or defect

15. Which term refers to the cost incurred when defects or errors are discovered before the
product or service is delivered to the customer?

a) External failure costs

b) Internal failure costs

c) Appraisal costs

d) Prevention costs

Answer: b) Internal failure costs

16. What is the purpose of a Pareto chart in Quality Management?

a) To display data in a graphical format

b) To track the progress of a project

c) To identify the most significant factors contributing to a problem

d) To monitor process stability and variability over time

Answer: c) To identify the most significant factors contributing to a problem

17. Which term refers to the cost incurred when defects or errors are discovered after the
product or service is delivered to the customer?

a) External failure costs

b) Internal failure costs

c) Appraisal costs

d) Prevention costs

Answer: a) External failure costs

18. What is the purpose of conducting a gap analysis in Quality Management?

a) To compare actual performance with desired performance

b) To track the progress of a project

c) To identify potential causes of a problem or defect

d) To create a project plan

Answer: a) To compare actual performance with desired performance

19. Which Quality Management tool is also known as the "Ishikawa diagram"?

a) Control chart

b) Scatter plot

c) Fishbone diagram

d) Pareto chart

Answer: c) Fishbone diagram

20. What is the primary focus of ISO 9001:2015?

a) Environmental management

b) Occupational health and safety

c) Quality management systems

d) Information security management

Answer: c) Quality management systems

21. Which Quality Management approach emphasizes the importance of employee involvement
and empowerment?

a) Six Sigma

b) TQM

c) Lean principles

d) ISO 9001

Answer: b) TQM

22. Which term refers to the cost incurred to evaluate and inspect products or services for
defects?

a) External failure costs

b) Internal failure costs

c) Appraisal costs

d) Prevention costs

Answer: c) Appraisal costs

23. What is the purpose of a control plan in Quality Management?

a) To display data in a graphical format

b) To track the progress of a project

c) To monitor process stability and variability over time

d) To define the actions and controls needed to ensure product quality

Answer: d) To define the actions and controls needed to ensure product quality

24. Which Quality Management approach focuses on reducing variation and defects in
processes?

a) Six Sigma

b) TQM

c) Lean principles

d) ISO 900
1

Answer: a) Six Sigma

25. What is the key concept of "Jidoka" in Lean principles?

a) Continuous improvement through small, incremental changes

b) Employee empowerment through leadership support

c) Automatic detection and stopping of defects in the production process

d) Use of statistical methods for process improvement

Answer: c) Automatic detection and stopping of defects in the production process

26. Which tool is used to prioritize improvement opportunities based on their significance and
frequency?

a) Control chart

b) Scatter plot

c) Fishbone diagram

d) Pareto chart

Answer: d) Pareto chart

27. What is the purpose of conducting a benchmarking analysis in Quality Management?

a) To compare actual performance with desired performance

b) To track the progress of a project

c) To identify potential causes of a problem or defect

d) To create a project plan

Answer: a) To compare actual performance with desired performance

28. Which Quality Management approach focuses on improving processes to eliminate waste
and inefficiencies?

a) Six Sigma
 b) TQM

c) Lean principles

d) ISO 9001

Answer: c) Lean principles

29. What is the key concept of "Gemba" in Lean principles?

a) Continuous improvement through small, incremental changes

b) Employee empowerment through leadership support

c) On-site observation and understanding of processes

d) Use of statistical methods for process improvement

Answer: c) On-site observation and understanding of processes

30. Which term refers to the cost incurred to fix defects or errors that are discovered during
production or service delivery?

a) External failure costs

b) Internal failure costs

c) Appraisal costs

d) Prevention costs

Answer: b) Internal failure costs