Workspace

Expected outcomes are:

Facilities are clean, orderly and present a professional appearance.

Work disruptions attributed to Janitorial Services are minimal.

● Appropriately sanitize and disinfect areas of high human traffic.

● Maintain Material Safety Data Sheets for any chemicals used.
● Service Provider is to clean floors, walls and staircases.

Service Provider is expected to:

● Keep all hard floors and baseboards substantially free of visible dirt, dust, debris, stains, traffic/
scuff marks, aging marks, and wax buildup.
● Apply floor finish appropriate to floor type on all floor surfaces.
● Utilize appropriate techniques and standards to achieve appearance, aesthetics, clean/ healthy
environment, and maintain the life of the product.
● Clean tiles, including grout lines, and concrete floors will be substantially clean with minor
controllable spots, stains, dirt, scuff marks and debris, consistent with a quality working
environment.

Notes: High gloss shine will be applied in specified cases only.

Office furniture and other installations

Service Provider is expected to:

● Keep all surfaces free of dust, dirt, and marks.
● Regularly disinfect all surfaces with regular human contact (e.g., doorknobs).
● Furniture will be clean of minor dirt, dust and debris, consistent with a quality-working
environment, and arranged per original set-up.

Notes: Spots on chairs in offices/cubicles will be removed on an as requested basis only.

Furniture (desk tops & flat surfaces) in offices/ cubicles that have personal and/or work related items on
it is not included in the General Cleaning Performance Specification Requirements.

Service Provider is to clean office surfaces:

● Keep all surfaces free of dust, dirt, and marks.

● Regularly disinfect all surfaces exposed to regular human contact (e.g., doorknobs).
● Keep all indoor window surfaces clean and free of debris /dirt.
● Substantially clean interior windows and more particularly clean minor spots, stains, dirt, dust,
debris, smudges, prints and streaks, consistent with a quality working environment.
● Clean all trash and recycle receptacles.
● Maintain all receptacles and keep them free of odors
● Ensure trash receptacles are of consistent design and standard throughout areas.
 ● Use trash bags of the most appropriate size for each receptacle
● Empty trash receptacles/ carts and replace with a clean liner (where applicable).
● Ensure trash receptacles/ carts are free of spots and stains, inside and out.
● Keep trash receptacles and carts odor free.
● Replace trash receptacles in their original work area positions after they have been emptied.

Notes:
Examples of exterior trash receptacles include, but are not limited to, entrances, parking lots, recreation
areas, picnic areas, etc.
All recycle stations and customer recycle boxes shall be serviced regularly and all material staged for
recycling collected and transported to external containers for off-site collection.

Trash Collections

Service Provider is expected to:

● Maintain all trash cans and recycling receptacles and keep them free of odors.
● Ensure trash receptacles are of consistent design and standard throughout areas.
● Use trash bags of the most appropriate size for each receptacle.

Chemical Closet Management

Service Provider is expected to:

● Clean Janitorial Closets and Storage spaces and keep them clean and neat always in compliance
with applicable fire codes and regulations. Janitorial closets must comply with AHJ including for
the storage of chemicals and other products (EH&S, etc.).

● Clean mops, buckets, wet floor signs, tools, equipment and all other materials and store them
properly in janitor closets.

Note: Cleaning caddies and materials shall not be left unattended and shall be stored in Janitor
Closets when not in use.

AC Grills

Service Provider is expected to:

● Keep all vents and exhausts free of dust, including the ones at MDF and IDF room, supervised
by onsite technician
● Ensure all exhausts and air fresheners are operational and function properly.
Common Areas

Service Provider is to clean cafeteria/servery floors, walls and surfaces.

Outcomes - Customer’s expected outcomes are:

Facilities are clean, orderly and present a professional appearance.
Work disruptions attributed to Janitorial Services are minimal.

Service Provider is expected to:

● Keep all floor mats substantially free of dirt, stains and debris.
● Keep all floor mats trip or slip free.
● Provide and maintain special entry mats as necessary including for inclement weather.
● Keep all mirrors, glass partitions, doors and shelves free of streaks, smudges, spots and dust.
● Substantially clean carpets and ensure carpets only have minor controllable spots, stains, dirt, and
debris, consistent with a quality-working environment.
● Report all frays and uncontrollable spots or stains that cannot be removed to JLL Site POC.
● Keep tile, including grout lines, and concrete floors substantially clean with minor controllable
spots, stains, dirt, scuff marks and debris, consistent with a quality working environment; high
gloss shine will be applied in specified cases only.

Note: Cafeteria, break area and conference room chairs may require more intense cleaning / laundering.

Events & Meetings space

Service Provider is expected to:

● Arrange and coordinate chairs and tables per room specifications, ensuring the appropriate
number of chairs are in each room.
● Keep chairs, other furniture and accessories clean and free of foreign materials, stains, dust,
marks, etc. Steam clean furniture as needed to maintain this standard.
● Remove any miscellaneous debris found.

Note: All white boards shall be monitored and maintained for cleanliness and functionality.
Custodians will need to pay attention to "Do Not Erase" and or "SAVE" signs giving specific directions.

Service Provider is to clean events dining area

Service Provider is expected to:
● Clean-up spills and remove stain/soil removal in a continuous manner.
● Wipe, clean and disinfect all chairs and tables.
● Re-set tables and chairs in a continuous manner.
● Clean all fabric chairs to ensure complete removal of all dirt, spots, stains and spills.
● Monitor all trash and recycle containers & centers.
● Neatly arrange, clean and disinfect tables, chairs, condiment stations, and other accessories
using appropriate cleaning agents that’s allowed.
● Remove and replace any dirty accessories with appropriate accessories.
 ● Vacuum, sweep and wash as necessary interior and exterior mats in the dining areas to remove
all soil.
● Keep surfaces beneath all mats clean and free of debris.
● Keep all vending machines, microwaves and refrigerators substantially free of dirt, dust, debris
and odors.

Lobbies

Service Provider is expected to:

● Keep lobbies clean with no visible dust and cobwebs.
● Keep all installations and displays clean and defect-free.
● Keep any glass surface free of marks, stains, scratches or any other defects.
● Eliminate spills, trash, stains and defects on the floor.
● Maintain all furniture to its original condition and dust-free.
● Keep all equipment uniform.
● Maintain all glass windows and doors to be free of marks and smudges.

Amenities (Musholla, Game Room, Mother’s Room, Massage Room & Nap Room)

Service Provider is expected to:

● Sanitize all equipment, all horizontal and vertical surfaces.
● Neatly arrange all accessories to represent a professional appearance.
● Service Provider is to clean Workstations
● Service Provider is expected to:
● Hold all furniture and other installations to the standards described above.
● Provide material necessary to self-sanitize equipment.
Janitorial Scope

(1) Routine Cleaning

Routine Cleaning includes general cleaning of common areas such as the lobby, receptions area,
conference rooms, meeting rooms, phone booths, offices, work areas, pantry, hallways, office
furniture ,office surfaces, etc

(2) Cleaning Equipment and materials list

The supply of cleaning equipments including:

• 2 nos. of vacuum cleaner

• Trash Bags (polythene)
• General Purpose Cleaner (Cif brand)
• General Purpose Disinfectant (Proclean , Blue Shine, or other equal brand)
• Cloths for glass surface / general Area / pantry
• Floor signage (cleaning in progress)
• Any other related consumable item required by the Client.

(3) Periodic Cleaning

In addition to routine cleaning the service will include periodic cleaning which may include, but is
not limited to:

• Internal Window Glass Cleaning

• Dust and Damp wipe signage’s notice board, hand rails, fire extinguisher and all
other common fittings
• Wipe all window ledges in office
• Clean glass panel of Managers room
4.6.3 Cleaning Inspection Score Card

Building:______________________________________Date:_____________
Address:___________________________________________________

Score Rating: 1=unsatisfactory, 3=satisfactory, 5=excellent

AGREED REMEDIAL ACTION
AREA SCORE
(SCORES OF 1 OR 2)
(a) Toilets Circle one
Floors, walls, partitions, doors 1 2 3 4 5
Basins, counters, fittings, mirrors
1 2 3 4 5

Toilet bowls, seats, lids, urinals

1 2 3 4 5

Showers
1 2 3 4 5

Rubbish removal, refill dispensers

1 2 3 4 5

Grilles drains and vents 1 2 3 4 5

(b) Offices Circle one
Empty bins, replace liners
1 2 3 4 5

Carpets, floors
1 2 3 4 5

Walls, doors, glass, windows

1 2 3 4 5

Sills, ledges etc

1 2 3 4 5

Air conditioning diffusers, vents

1 2 3 4 5

Furniture, desks, cabinets, etc 1 2 3 4 5

(c) Pantry Circle one
Empty bins, rubbish removal
1 2 3 4 5

Carpets
1 2 3 4 5

Hard flooring
1 2 3 4 5

Walls, doors, glass

1 2 3 4 5

Appliances, table tops

1 2 3 4 5

Sinks, bench tops, tiles 1 2 3 4 5

Building:______________________________________Date:_____________
Address:___________________________________________________

Score Rating: 1=unsatisfactory, 3=satisfactory, 5=excellent

(d) Lobbies Circle one
Carpets
1 2 3 4 5

Hard floors
1 2 3 4 5

Lifts, escalators
1 2 3 4 5

Rubbish removal, debris, litter

1 2 3 4 5

Internal stairs
1 2 3 4 5

Sills, ledges etc

1 2 3 4 5

Air con diffusers, vents, grilles

1 2 3 4 5

Walls, doors, glass, windows 1 2 3 4 5

(e) Assessment Rating % = (total score above) x 100 = %
(possible score) 1
Service Partner: FM/ Representative:
Name_____________ Name_____________
Signature________________ Signature________________