INDUSTRIAL VISIT

APRIL 17, 2024

MAHANAGAR GAS LTD

Authored by: VINAY KUMAR SINGH
 PAGE
S.NO TOPICS NO.

1. ACKNOWLEGMENT 2

2. PURPOSE OF VISIT 3

3. INTRODUCTION 4

INDUSTRY
4. 5
– MAHANAGAR GAS LIMITED

HEALTH, SAFETY AND ENVIRONMENT

5. 13
POLICY

6. LEARNING OUTCOMES 18

7. RELAVENCE FROM SUBJECTS 21

8. LAGGINGS IN INDUSTIAL VISIT 24

9. CONCLUSION 25

10. GROUP PHOTOS 26

11. REFERENCES 28

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 Acknowledgement
I cannot express enough thanks to my committee for
their continued support and encouragement. I offer my
sincere appreciation for learning opportunities provided
by the UPES
My completion of this project could not have been
accomplished without the support of the course
coordinator Mr. Anirudh Singh and the supporting staff
members behind the Industrial Visit who made it
successful by sharing their experience along the journey
with our MBA-OG students.
It was a great comfort and relief to know what you were
willing to provide management in duly noted. My
heartful thanks.

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 Purpose Of Visit
 To demonstrate a clear understanding of the concepts
related to the understanding of Oil and Gas.
 To understand the challenges that a refinery faces
while doing business in India and across the globe.
 To have an understanding of current strategic
responses of refinery businesses and particularly the
Oil Marketing Companies in the Oil and Gas domain.
 To apply their understanding of refinery management
to develop company specific solutions to building a
sustained competitive advantage.
 To improve their capability to work in teams and get
opportunity to demonstrate leadership qualities
through group assignments / tasks.
 To know about the City Gas Distribution.
 To know about safety standards in all the three
industries.
 can gain a combined knowledge about both theory
and practical.
 good opportunity to gain full awareness about
industrial practices.
 To know things practically through interaction,
working methods and employment practices.

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 Introduction
“More dreams are realized and extinguished in Bombay
than any other place in India”

The report briefs about the industrial tour where me and

my colleagues were made into two groups as per each
of our interests in industries. The option which I felt
more knowledgeable is Batch-1 which was optioned
with MAHANAGAR GAS LTD undergoing both oil
and gas management in different sectors covering
midstream and downstream and gas distribution.
The report also describes the nature of business used by
each one of the companies in terms of human resource
management, financial reporting analysis, business
strategies, health and safety environmental measures,
operation feasibility in gas distribution and refinery
management in midstream and downstream.
The main purpose of the industrial visit are the ones
which are highlighted above involving both advantages
and disadvantages.

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Date:17.04.2024
Place: Mahanagar Gas Limited (Mumbai).

Under the banner of 'MGL We Care' various

sustainable social activities are conducted throughout
the year reaching out too many with a helping hand
because they care.
With deep rooted tradition, constant participation and
belief, MGL through its community outreach
programmes and initiatives continues to contribute and
focus on Education, Environment and Empowerment
thereby fostering the philosophy of taking care of the
community for a sustainable tomorrow. Entrenched
with a vision for working towards the betterment of the
society, MGL’s sustained efforts have touched and
enhanced lives reflecting its commitment of serving for
the community.
Mahanagar Gas Limited being a responsible Corporate
has been contributing in social investments primarily in
the areas of education, environment, empowerment.

JOURNEY: JULY 1995-DECEMBER 2024

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 Vision:

• Heading towards a world class

consumer& environment friendly gas company.
• Employer of choice to provide safe, efficient and
reliable energy.
• While creating value for all own stake-holders.

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 Business Operations

MGL has a wide network of 6,742 kilometers of carbon

steel (CS) and polyethylene (PE) pipelines that connect
more than 23.72 lakh domestic customers.
MGL is an enterprise of GAIL (India) Limited
(Maharatna Company of Govt. of India), Government
of Maharashtra, and BG Asia Pacific Holdings Pvt
Limited (owned by Royal Dutch Shell group).

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 Services
Mahanagar Gas Limited (MGL) is an Indian natural gas
distribution company that provides compressed natural
gas (CNG) for vehicles and piped natural gas (PNG) for
domestic, commercial, and industrial use. MGL is the
sole authorized distributor of CNG and PNG in
Mumbai, Thane, and adjoining municipalities and the
Raigad district in Maharashtra.
a) Domestic connections
b)Bill generation
c) Bill viewing
d)Authorized person viewing
e) Feedback and inquiries
f) Third party digging activity information
g)Pipeline surveillance

MGL distributes natural gas through the City Gas

Distribution network of pipelines. It distributes
compressed natural gas (CNG) for use in vehicles and
piped natural gas (PNG) for domestic household,
commercial and industrial use. The company operates
under the business segment of the sale of natural gas

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 Physical Infrastructure
CNG stations – 248 with 1465 dispensing points
Steel pipelines- 464kms
PE pipeline- 5044kms

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 Customers
CNG consumers 745891

Public transport buses 2111

Auto rickshaws 351345

Taxi’s and cars 385383

Other 3095

commercial vehicles
Two wheelers 153

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Domestic consumers 1249725

Commercialization involves

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 Health, Safety and Environment Policy
MGL conduct our business in a responsible manner
while adhering to internationally accepted good
practices. HSE performance is everyone's responsibility
and each one of us has a duty to intervene to prevent
unsafe actions and to reinforce safe behaviour through
demonstrating HSE leadership.

 At MGL we are all committed to:

a) Provide safe & healthy working conditions for

prevention of work-related injury and ill health by
eliminating hazards and reducing occupational
health and safety risks
b)Protect the environment by efficient use of material
and energy and develop energy resources, products
and services
c) Respect our neighbours and contribute to the
societies in which we operate
d)Play a leading role in promoting best HSE practices
by adopting relevant techniques and methods for
periodical assessment of the status on HSE and
taking alhe remedial measures
e) Integrate HSE in all decisions by managing HSE
matters as any other critical business activity
f) Promote a HSE culture in which all MGL
employees share this commitment by training,

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education, consultation and participation of
workers and their representatives

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In this way MGL aim to have an HSE performance that
can be proud of and earn the confidence of
stakeholders, apart from contributing to sustainable
development including prevention of pollution.

 In implementing this policy, we:

a) Have a systematic approach to HSE management

designed to ensure compliance obligation with the
legal and other requirements, MGL Life Saving
Rules and to achieve continual performance
improvement
b)Set targets to measure, improve, appraise and
report HSE performance in Annual Reports
c) Require the business partners to manage HSE in
line with this policy
d)Engage effectively with interested parties and
impacted communities
e) Include HSE performance in the appraisal of staff,
reward and career advancement

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 HSE Rewards
The Health, Safety, and Environment (HSE) Reward
Program of Mahanagar Gas Limited Mumbai includes
various awards designed to recognize and reward safety
and excellence within the organization. Below are the
key awards mentioned:
 On the Spot Award: This award is likely given
immediately for actions or behaviours that contribute
to safety on the job.
 Monthly Reward: Employees or teams may be
rewarded monthly for consistent safety practices or
improvements.
 Safe Person of the Quarter: This award may be given
quarterly to an individual who exemplifies safety in
their work.
 Annually Best Business Partner Award: Annually, a
business partner who has shown outstanding
commitment to HSE practices might be recognized.

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 Learning Outcomes
 MAHANAGAR GAS LIMITED
a) Environmentally friendly.
b)Emergency handling.
c) Customer contact points.
d)Grievance escalation mechanism for customers.
e) 1st call centre on ERP in the country.
f) Value added services for customer billing.
g)Technologies like SAP and SCADA are shown
practically and the process were explained very
clearly.

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 Gas distribution networks were made understood in
the light of the supplier GAIL and the pipeline works
to consumers.

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• Business models were created in Favor of value-
added services.
• Lifesaving rules were one of the finest by MGL.
• Challenges such as traffic, forests and creeks,
encroachments, statutory permissions, and other
utility were clearly explained.
• PESO standards were the new safety technique
followed by none of them in the market.
• NG SOURCES and PRICES such as
Administered Pricing Mechanism and non-APM, R-
LNG pricing, term contracts were clearly
understood.

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 Relevance
 Fundamentals Of Natural Gas Business

• Understanding in the Oil and Gas sector such as the

business scenario’s in MGL.
• Understanding the management in general and Oil
and Gas management in INDUSTRY.
• Insight regarding Commercial aspects of Oil and
Gas value chain.
• Understanding the challenges that the Oil and Gas
sector faces while doing business in India and across
the globe.
• MGL- Understanding Gas distribution management
to develop company specific solutions to building a
sustained competitive advantage.
• MGL- To improve the capability to work in teams
and get opportunity to demonstrate leadership
qualities through group assignments / tasks.

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Accounts and Financial Management
(MGL)
a) Understanding the meaning of accounting.
b)Understanding the scope and objectives of
financial accounting.
c) Knowing about the branches of accounting.
d)Understanding the importance and limitations of
financial accounting.
e) Knowing more about accountancy,
accounting and bookkeeping.
f) Understanding the systems of bookkeeping and
accounting.
Advance It Applications (MGL)

• SCADA applications
• ERP applications
• SAP management systems

Natural Gas Business:

• EXPLORATION and PROCUREMENT in gas
from BOMBAY HIGH to MGL through GAIL.
• Adding value addition to supply chain and
distribution.
• Understanding the pricing and conversion
mechanisms.
• MGL the MONOPOLY in City Gas Distribution

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 Operations Management
• Developing an understanding of how the operations
have strategic importance and can provide a
competitive advantage in the marketplace.
• Understanding techniques of location and facility
planning; line balancing; job designing; and capacity
planning in operations management.
• Understanding the Materials Management function
starting from Demand Management through
Inventory Management, Lean Operation/JIT systems.
• Understanding the basic concepts of project
management.

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 Laggings in the Industrial Visit
• MGL could have improvised the interactive
sessions by time management.
• Flight departure times could be improvised as we
were leaving the last industry MGL very soon.
• Safety measures for MGL plant should also be
improved by elaborating the process of whole plant as
we were leaving too early.
• Physical process was not shown due to the above
reasons including with quality control.
• In MGL pricing terms of gas retailing and
commercialization was not explained clearly due to
absence of respected staff.
• As GAIL supplies the gas to MGL without safety
precautions, the safety measures such as addition of
MERCAPTAN SAFETY MEASURES were not
shown.
• Practical sessions could have been appreciated
rather than class room discussions.

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 Conclusion
A special gratitude to the department of energy
management, and the supported faculties behind the
accomplishment of industrial visit which was going
in such a wonderful manner in the light of personal
experience of the industry personnel’s who were very
calm and answerable to the questions raised by the
students of oil and gas. Although having some
discomforts in time management we were covering
almost each and every specific process in the
industries in either of upstream- midstream-
downstream.

As an oil and gas MBA graduate after the industrial

visit I could interlink the process flow between the
upstream- midstream-downstream in more practical
way as every process shown were basically value
addition to the Hydro Carbon chain right from raw
material to door step consumers.

As India a rapidly developing nation looking for the

aim to achieve the economy worth 5trillion in 2025,
the country has invested about Rs.50000 crores on
gas pipeline and infrastructure’s which gives us the
information that the country is moving towards gas-
based economy by paving way to development of
renewable energy resources by making the
environment cleaner and greener by saving the
country a consistent place for survival for humanity.

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Group Photos

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 REFERENCES
 https://www.mahanagargas.com/
 https://m.mahanagargas.com/UploadAssets/
UploadedFiles/_annual-report-2020-21_7f7274e877.pdf
 https://economictimes.indiatimes.com/csr-compendium-
touching-lives-2016/company/mahanagar-gas-limited/
articleshow/56139466.cms?from=mdr
 https://en.wikipedia.org/wiki/Mahanagar_Gas