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Score AI - Infodoc

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56 views11 pages

Score AI - Infodoc

Uploaded by

varun.arora
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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S.C.O.R.E.

Sowl Labs Pvt Ltd


SCORE AI TABLE OF
CONTENTS

Score AI Overview

Why Score AI ?

Features and Use-cases

Key Benefits and Value

Contact Us
WHAT ?
SCORE AI

WHAT IS SCORE AI ?

Score is an AI-powered Sales&Support Calls


Optimization and Reporting Engine (S.c.o.r.e.).
It’s an AI platform built to evaluate customer interactions and extract
key actionable insights from customer conversations that drive
outcomes across business verticals.

Our AI model analyzes 100% of your customer calls automating your


QA and auditing process and getting
you more value from every customer interaction.

It allows any business to enhance and maintain high-quality standards


across your sales, support, success and QA teams.

Score AI can audit hundreds or even thousands of customer calls in


matter of seconds, helping you :-

reduce manual QA efforts,


personalize coaching for each team member based on individual
strengths and weaknesses and
make data-driven decisions and boost your conversion rates.
WHY SCORE ?
SCORE AI

THE PROBLEM

With traditional QA or manual auditing process :-

Only 1-2% of the customer


interactions or sales calls are
evaluated.
This leads to incomplete data for the
leaders and management to make
any decisions.

Manual QA and auditing is a time


consuming process.
QA teams and customer experience
teams spend hours to flag all the
misselling to maintain high
standards of customer relationship.

Difficult to track overall


performance of each agent and
identify gaps.
With limited resources, there is an
insufficient auditing of parameters
to identify your top or bottom
performers.
WHY SCORE ?
SCORE AI

ADVANTAGES

Increase Revenue

Boost conversion rates by


identifying winning trends and
Surface trends, opportunities
and risk to get a complete
21%
increase in sales
replicate. picture of your business. conversions

Enhance customer experience

Make data driven decisions for


your business based on
Carry out root cause analysis
to find and fix issues with
20%
specifics from customer customer experience delivery. bump in customer
interaction. retention

Improve Operational Efficiency

Maximize frontline team


performance to generate
Save hours with automated
auditing, compliance
10X
better business outcomes. monitoring and personalized faster processes
coaching.
How it Works ?

SCORE AI
FEATURES AND
USE-CASES

Analyze and Score 100% of calls

Score AI analyzes sales and support calls to


provide deeper customer insights from 100% of
your calls.

Accurate scorecards for agents and teams to


deliver targeted training.

Supervisors and QA teams can now find the right


calls to evaluate in a click, making the reviews
10x faster.

Use your own parameters to auto-evaluate

Create custom parameters based on your


organization’s process and auto-evaluate calls
with AI in minutes.

With custom scorecards you can accurately score


calls based on your own criteria reducing
workload for supervisors /QA team.

Automate your QA/auditing process to reduce


evaluation time improving efficiency and
reducing cost per interaction.
How it Works ?

SCORE AI
FEATURES AND
USE-CASES
Flag misselling and monitor compliance performance

Detect misselling and monitor compliance across


all customer interactions and ensure high
standards for cx teams.

Score AI can understand your products/services


to then accurately identify any misselling or
compliance issues arising in your customer calls.

Ensure regulatory compliance and maintain a


compliance trial audit for every rep and every
interaction.

Speech Analytics

Score AI provides conversational insights to


understand behavioral cues from all your
customer calls.

It helps you understand how different speech


analytics like pace, talk-listen ratio etc. affect
your business outcomes in positive and negative
manner.

Use this data to spot winning trends and


patterns. to increase your performance.
How it Works ?

SCORE AI
FEATURES AND
USE-CASES
Track customer insights with Voice of Customer Analytics

Extract key customer insights from every


conversation. Surface trends across different
topics and customer concerns.

Carry out root cause analysis to identify gaps and


find data-driven reasons for poor service or sales
performance.

Score AI can help you identify the most frequent


customer issues, top customer requests, and
other actionable insights based on your business.

Team Dashboard and Reporting

Expedite performance reviews and deliver


targeted training along with with contextual
feedback.

Provide personalized coaching for each agent at


scale with accurate reasoning for low scores to
improve performance and morale.

Identify key areas of improvement and monitor


processes to ensure agents adhere to the best
practices.
Key Benefits
SCORE AI

WITH SCORE AI

100% 27%
QA Coverage Increase in CSAT

60%
Onboard reps faster

10X 20% 21%


faster operational Bump in customer Increase in sales
processes retention conversions
Key Benefits
SCORE AI

WITH SCORE AI

Make data driven decisions to


100% Improve operational efficiency
with AI.

Maximize frontline team


performance to increase revenue
and improve cx.

Boost your conversation rates by


identifying trends across sales
conversations.

Actionable insights to find the


winning pattern in top performers
and replicate it.
THANK
YOU

CONTACT US FOR
FURTHER INQUIRIES
Varun Arora (co-founder)
[email protected]
+91-8145891414

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