0% found this document useful (0 votes)
33 views51 pages

Imageprograf TM Series

imageprograf_tm_series SM

Uploaded by

Kamil Woźniak
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
0% found this document useful (0 votes)
33 views51 pages

Imageprograf TM Series

imageprograf_tm_series SM

Uploaded by

Kamil Woźniak
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 51

Canon

Service Guide
Canon imagePROGRAF TM-Series Service Guide

Published by
Canon U.S.A., Inc.
One Canon Park
Melville, NY 11747
1-800-OK-CANON
E-Mail: [email protected]

Canon U.S.A. Homepage: http://www.usa.canon.com


Canon U.S.A. Internet e-Support Center Website: http://www.support.cusa.canon.com
Canon U.S.A. Canon Partner Portal website: https://www.partners.usa.canon.com

Distributed in the United States by Canon U.S.A., Inc.

IMPORTANT

THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE


imagePROGRAF TM-305, imagePROGRAF TM-300, imagePROGRAF TM-200,
imagePROGRAF TM-305 MFP Z36, and imagePROGRAF TM-300 MFP Z36.
SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY
SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING
AND OTHER PRINTED MATTER.
USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID
DISCLOSURE OF CONFIDENTIAL INFORMATION.
ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE.
PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT
ENGINEERING REVISIONS.
REVISION HISTORY

Revision Date Section(s) Details


Release of the imagePROGRAF TM-305, imagePROGRAF TM-
September 2018 All 300, imagePROGRAF TM-200, imagePROGRAF TM-305 MFP T36
and imagePROGRAF TM-300 MFP T36
Revised eCarePAK Installation Item Codes for the imagePROGRAF
1 October 2018 I. B. TM-305/TM-300/TM-200, imagePROGRAF TM MFP T36 and
imagePROGRAF TM MFP L36ei, imagePROGRAF TM MFP L24ei
Revised Educational Training Section.
Updated Limited Warranty Support Section to clarify the Colortrac
2 November 2018 V, VII
T36 scanner, T36 All-In-One Controller and L36ei/L24ei scanner
warranty.
Adds the CE7000-60 Plus 24" Contour Cutter and the CE7000-130
3 November 2020 I
Plus 50" Contour Cutter
Adds the imagePROGRAF TM-305 MFP Z36 and the
4 June 2021 All
imagePROGRAF TM-300 MFP Z36

imagePROGRAF TM-Series Service Guide June 2021


Revision 4 Page ii
Canon imagePROGRAF TM-Series Service Guide

COPYRIGHTS AND TRADEMARKS

This Service Guide is the property of Canon U.S.A., Inc.


Canon U.S.A., Inc. 2021. All rights reserved.
Canon and Always Ask for Canon Genuine Toner, Parts & Supplies are registered trademarks of Canon
Inc. imagePROGRAF is a registered trademark of Canon U.S.A., Inc.
Colortrac is a trademark of Colortrac Ltd.
All other company names and product names may be trademarks or registered trademarks of their
respective owners, and are hereby acknowledged.

LEGAL NOTICES

The information contained in this Service Guide constitutes confidential information of Canon U.S.A., Inc.
Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference
purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service
Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose
without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.
Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., the Service Provider agrees to indemnify
Canon U.S.A., Inc. and to hold it harmless from and against any and all claims arising out of Service Provider’s
possession, use, or misuse of this Service Guide.
As an authorized Canon dealership for the imagePROGRAF TM-305, imagePROGRAF TM-300,
imagePROGRAF TM-200, imagePROGRAF TM-305 MFP Z36, and imagePROGRAF TM-300 MFP Z36,.you
agree that the imagePROGRAF TM-305, imagePROGRAF TM-300, imagePROGRAF TM-200,
imagePROGRAF TM-305 MFP Z36, and imagePROGRAF TM-300 MFP Z36 and their related hardware/software
accessories will not be exported from the United States except in strict accordance with the Export Administration
Regulations of the U.S. Department of Commerce and other U.S. laws and regulations controlling exports from
the United States.
Canon U.S.A., Inc. from time to time updates this online Service Guide and may modify the information
and/or specifications contained in it at any time without notice. Additionally, all prices and availability dates
listed herein are subject to change without notice. The latest version is available online at the Canon Partner
Portal and e-Support Center Websites noted above. Please make certain that you are using the latest
version. Specimens of Web pages included herein are for illustration purposes only.

DISCLAIMER

NEITHER CANON NOR ITS SUPPLIERS NOR ANY AUTHORIZED SERVICE PROVIDER SHALL BE LIABLE
FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE
NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER), LOSS OF REVENUE OR PROFIT,
FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT
OR SERVICES, LOSS OR CORRUPTION OF DATA, INCLUDING, WITHOUT LIMITATION, DATA STORED
ON THE PRODUCT’S HARD DISK DRIVE, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT,
REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ITS
SUPPLIERS OR ANY AUTHORIZED SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ITS SUPPLIERS OR ANY
AUTHORIZED SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE
PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER
ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND THE
PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE POSSESSION, USE, MISUSE, OR
INABILITY TO USE THE PRODUCT NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF
CANON OR ANY AUTHORIZED SERVICE PROVIDER.

imagePROGRAF TM-Series Service Guide June 2021


Revision 4 Page iii
Canon imagePROGRAF TM-Series Service Guide

Contents
I. Product Overview ................................................................................................................................ 1
A. Overview ....................................................................................................................................... 1
B. Configuration................................................................................................................................. 3
C. Box Contents ................................................................................................................................ 7
II. Hardware Solutions........................................................................................................................... 11
A. Basket ......................................................................................................................................... 11
B. Z36 Scanner Features ................................................................................................................ 11
1. Printer Mounting ................................................................................................................... 11
2. Z36 All-In-One Controller ..................................................................................................... 11
3. Copy ..................................................................................................................................... 11
4. Scan to PC ........................................................................................................................... 11
5. Scan to USB Memory ........................................................................................................... 11
C. Lei Series Scanner Features ...................................................................................................... 12
1. imagePROGRAF Printer Mounting ...................................................................................... 12
2. Tabletop support .................................................................................................................. 12
3. Touch Screen ....................................................................................................................... 12
4. Stand Alone Mode ................................................................................................................ 12
5. Network Connected Mode .................................................................................................... 12
D. Optional Graphtec CE7000 Plus Cutter and IMAGEPRINT R.E.D. software ............................. 13
III. Software Solutions ............................................................................................................................ 14
A. Print Solutions ............................................................................................................................. 14
1. Direct Print and Share .......................................................................................................... 14
2. PosterArtist Lite .................................................................................................................... 14
B. Management Software ................................................................................................................ 15
1. Quick Utility Toolbox ............................................................................................................. 15
2. Device Management Console .............................................................................................. 15
3. Media Configuration Tool ..................................................................................................... 15
4. Accounting Manager ............................................................................................................ 16
5. Direct Print Plus .................................................................................................................... 16
IV. Sales/Service Authorization ............................................................................................................. 17
V. Educational Training ......................................................................................................................... 17
A. imagePROGRAF Printer Training............................................................................................... 17
B. imagePROGRAF Z36 MFP Online Training ............................................................................... 17
C. Certification ................................................................................................................................. 18
1. imagePROGRAF TM-Series ................................................................................................ 18
2. imagePROGRAF MFP Z36 .................................................................................................. 18
3. imagePROGRAF MFP Lei ................................................................................................... 18
D. Who Should Attend ..................................................................................................................... 18
E. Online Training Course ............................................................................................................... 18
F. Course Equipment ...................................................................................................................... 18
G. Service Materials ........................................................................................................................ 19
VI. Servicing Notes ................................................................................................................................. 20
A. Power and Plug Requirements ................................................................................................... 20
B. Dimensions & Weight (For Installation) ...................................................................................... 21
C. Installation Space Requirements ................................................................................................ 22
D. Estimated Installation Times ....................................................................................................... 24
E. Transfer and Reinstallation ......................................................................................................... 24
F. Installation Service Support Tools .............................................................................................. 24
G. Print INF ...................................................................................................................................... 25
H. Special Tools, Solvents, and Oils List......................................................................................... 25

imagePROGRAF TM-Series Service Guide June 2021


Revision 4 Page iv
Canon imagePROGRAF TM-Series Service Guide

I. Remote Services......................................................................................................................... 26
1. imageWARE Remote ........................................................................................................... 26
2. UGW SnapShot .................................................................................................................... 27
3. eService Cost-Per Use Program .......................................................................................... 27
J. Consumables (Main Unit) ........................................................................................................... 28
K. Consumable Parts ...................................................................................................................... 29
L. Recommended Spare Parts ....................................................................................................... 31
M. Periodically Replaced Parts ........................................................................................................ 31
N. Maintenance Kit .......................................................................................................................... 31
O. End-User Periodic Maintenance ................................................................................................. 32
VII. Limited Warranty Support ................................................................................................................ 33
A. Canon imagePROGRAF TM-Series Large Format Printer Limited Warranty ............................ 33
B. Canon imagePROGRAF Printhead Limited Warranty ................................................................ 33
C. Colortrac Z36 Scanner ................................................................................................................ 33
D. Colortrac Z36 All-In-One Controller ............................................................................................ 33
E. Colortrac Lei Series Scanner ...................................................................................................... 33
F. Graphtec CE7000 Plus Warranty ............................................................................................... 33
G. IMAGEPRINT R.E.D. Software................................................................................................... 34
VIII. imagePROGRAF Installation and Extended Service eCarePAK .................................................. 35
A. eCarePAK Installations ............................................................................................................... 35
B. eCarePAK Extended Service Plan ............................................................................................. 35
IX. The imagePROGRAF Program Guide ............................................................................................. 36
A. Responsibilities ........................................................................................................................... 36
B. Specifying the Dealer / Authorized Servicers Support Model in the Authorized Servicer/Dealer
Customer Registration System ................................................................................................... 36
C. End User Warranty/Post Warranty Support ................................................................................ 36
D. Parts & Service Material Orders ................................................................................................. 36
E. Technical Support ....................................................................................................................... 36
X. Appendix ............................................................................................................................................ 37
A. Specifications .............................................................................................................................. 37
B. Canon imagePROGRAF TM-Series Large Format Printer Limited Warranty ............................ 44
C. Canon imagePROGRAF Printhead Limited Warranty ................................................................ 45
D. List of Tables ............................................................................................................................... 46

imagePROGRAF TM-Series Service Guide June 2021


Revision 4 Page v
Canon imagePROGRAF TM-Series Service Guide

I. Product Overview

A. Overview
The Canon imagePROGRAF TM-305 and imagePROGRAF TM300 are 36-
inch large format printers. The Canon imagePROGRAF TM-200 is a 24-inch
large format printer. These printers are designed for the low volume and mid
volume CAD market.
The imagePROGRAF TM-305 MFP Z36 and imagePROGRAF TM-300 MFP
Z36 are 36-inch are large format multi-function print solutions equipped with
the Colortrac Z36 Scanner system.
The Canon imagePROGRAF TM-Series (imagePROGRAF TM-305,
imagePROGRAF TM-300, imagePROGRAF TM-200, imagePROGRAF TM-
305 MFP Z36, and imagePROGRAF TM-300 MFP Z36) bring the following
capabilities to end-users:
• The imagePROGRAF TM-305/TM-300 printer includes a single roll paper
feed, a stand and a basket that stores up to 20-sheets in Extended Position
A (Drape) (imagePROGRAF TM-305/TM-300) and up to 20-sheets in
Extended Position B (Stack) (imagePROGRAF TM-305 Only).
• The imagePROGRAF TM-200 includes a single roll paper feed. The
imagePROGRAF TM-200 is available without a stand and basket or can
be configured with stand and a basket that stores up to 20-sheets in
Extended position A.
• The imagePROGRAF TM-Series supports prints up to 2,400 x 1,200 dpi
resolution at a high speed 1.
• The imagePROGRAF TM-Series is equipped with the PF-06 Printhead.
The PF-06 Printhead uses 2,560 nozzles per color (total 15,360) to achieve
up to 2400 x 1200 dpi images. The superfine 5pl droplet per color produces
delicate color gradations and high-definition.
• The L-COA PRO high-speed image-processing engine combines a color
conversion system that uses image-processing algorithms to generate
ideal ink combinations with a multi-core ASIC (Application-Specific
Integrated Circuit) processor.
• The
• The imagePROGRAF TM-305 MFP Z36, and imagePROGRAF TM-300
MFP Z36 include the Z36 Scanner mounted directly to the
imagePROGRAF TM-305/TM-300 printer. The Z36 Scanner has an optical
resolution of up to 1,200 dpi and has a smaller footprint when compared to
the T36 Scanner.
• The imagePROGRAF TM-300 MFP L36ei and imagePROGRAF TM-200
L24ei include a scanner that has an optical resolution of up to 600 dpi.

1
Refer to the Service Manual for the print speed and resolution variations.

imagePROGRAF TM-Series Service Guide June 2021


Revision 4 Page 1
Canon imagePROGRAF TM-Series Service Guide

• Direct Printing from USB memory is supported.


• Gigabit Ethernet support for 10Base-T, 100Base-TX, and 1000Base-T.
• Wireless LAN support for IEEE802.11n, IEEE802.11g and IEEE802.11b.
• The imagePROGRAF TM-Series uses the LUCIA TD pigment ink. The
LUCIA TD pigment ink produces high-precision drawings with fine lines
and sharp text. Additionally, the LUCIA TD ink system provides longer
lasting prints in weather resistance and storage.
• imagePROGRAF TM-Series printer ink tanks are available in 300 ml and
130 ml capacity to suit the user’s printing volume, the printing environment
and other conditions.
• Sub tanks mounted at each ink port allow end-users to replace the ink tank
during a print job.
• Borderless printing is supported.
• Compatibility with imageWARE Remote allows centralized management of
customers' printer information.

imagePROGRAF TM-Series Service Guide June 2021


Revision 4 Page 2
Canon imagePROGRAF TM-Series Service Guide

B. Configuration
Note: All configurations shown are for reference purposes only and are subject
to change without notice. Please refer to the Dealer Price List on the Canon
Partner Portal (https://www.partners.usa.canon.com) for the most up-to-date
Item Numbers.

Table 1 – Product Configuration


2
Item Item Number

imagePROGRAF TM-305 shown

3
imagePROGRAF TM-305 Printer with Stand 3056C002AA
imagePROGRAF TM-300 shown

imagePROGRAF TM-300 Printer With Stand 3 3058C002AA

imagePROGRAF TM-200 with stand shown imagePROGRAF TM-200 without stand shown

imagePROGRAF TM-200 Printer Without Stand 4 3062C006AA


imagePROGRAF TM-200 Printer With Stand 3 3062C002AA

2
Item Numbers and Part Numbers are subject to change without notice.
3
Includes Main Unit with Stand, Basket, 3" Core Adapter, 1 Print Head, 1 Maintenance Cartridge (Installed), 5 Starter Ink Tanks
(130 ml: MBK, 90ml: C/M/Y/BK), Sample Heavyweight Coated HP Paper (A2 size/5 sheets), Ethernet Card (built-in), USB 2.0
High Speed Interface, USB Connection Sheet, iWR Service Terms Leaflet, User Manual, Quick Guide, Power Cord,
Registration Card, PosterArtist Lite Software, Printer Driver, Media Configuration Tool, Accounting Manager, Print Plug-in for
Microsoft Office, Device Management Console, Optimized Driver for AutoCAD.
4
Includes Main Unit, 3" Core Adapter, 1 Print Head, 1 Maintenance Cartridge (Installed), 5 Starter Ink Tanks (130 ml: MBK,
90ml: C/M/Y/BK), Sample Heavyweight Coated HP Paper (A2 size/5 sheets), Ethernet Card (built-in), USB 2.0 High Speed
Interface, USB Connection Sheet, iWR Service Terms Leaflet, User Manual, Quick Guide, Power Cord, Registration Card,
PosterArtist Lite Software, Printer Driver, Media Configuration Tool, Accounting Manager, Print Plug-in for Microsoft Office,
Device Management Console, Optimized Driver for AutoCAD.

imagePROGRAF TM-Series Service Guide June 2021


Revision 4 Page 3
Canon imagePROGRAF TM-Series Service Guide

Table 1 – Product Configuration Continued


Item Item Number2
imagePROGRAF TM-305 MFP Z36 show

n
imagePROGRAF TM-305 MFP Z36 3, 5 3056C028AA
imagePROGRAF TM-300 MFP Z36 shown

imagePROGRAF TM-300 MFP Z36 3, 5 3058C045AA


imagePROGRAF TM-300 MFP L36ei shown

imagePROGRAF TM-300 MFP L36ei3 (Printer with L36ei Scanning system) 3058C011AA
imagePROGRAF TM-200 MFP L24ei shown

imagePROGRAF TM-200 MFP L24ei3 (Printer with L24ei Scanning system) 3062C008AA
2 Item Numbers and Part Numbers are subject to change without notice.
3 Includes Main Unit, 3" Core Adapter, 1 Print Head, 1 Maintenance Cartridge (Installed), 5 Starter Ink
Tanks (130 ml: MBK, 90ml: C/M/Y/BK), Sample Heavyweight Coated HP Paper (A2 size/5 sheets),
Ethernet Card (built-in), USB 2.0 High Speed Interface, USB Connection Sheet, iWR Service Terms
Leaflet, User Manual, Quick Guide, Power Cord, Registration Card, PosterArtist Lite Software, Printer
Driver, Media Configuration Tool, Accounting Manager, Print Plug-in for Microsoft Office, Device
Management Console, Optimized Driver for AutoCAD.

5
imagePROGRAF TM Series Printer with Z36 Scanner, MFP Stand, All-in-One PC with a 15.6" Touch Screen Monitor and
SmartWorks MFP Software.

imagePROGRAF TM-Series Service Guide June 2021


Revision 4 Page 4
Canon imagePROGRAF TM-Series Service Guide

Table 2 -Hardware Option


Item Item Number2
Printer Stand SD-22 (imagePROGRAF TM-200 without stand only) 3085C001AA
Roll Holder Set RH2-28 (imagePROGRAF TM-200 only) 1153C005AA
Roll Holder Set RH2-35 (imagePROGRAF TM-305/TM-300 only) 1153C006AA
Maintenance Cartridge MC-31 1156C005AB
Cutter Blade CT-08 1155C002AA
Z36 Calibration Target 1691B123AA
Z36 Scanner Glass 1691B124AA
Z36 Hold-up Plate 1691B125AA
Z36 Document Return Guides (Pack of 3) 1691B126AA
Z36 Keyboard Tray 1691B112AA
6
Colortrac SC 42c Xpress Scanner (No Stand) 1691B088AA
Colortrac Repro Stand 1691B090AA
Colortrac Floor Stand 1691B106AA
Colortrac Document Return Guide 1691B107AA
2 Item Numbers and Part Numbers are subject to change without notice.

Table 3 – Contour Cutter


Item Item Number2

Cutter Blade for CE6000 (2pk) 4511C003AA


Teflon Mat for CE6000-60 (2pk) 4511C004AA
Teflon Mat for CE6000-120 (2pk) 4511C005AA
CE7000-60 Plus 24” Contour Cutter and Colorbyte R.E.D. Software 4511C007AA
CE7000-60 Plus Stand (Optional 24” Stand) 4511C008AA
CE7000-130 Plus 50” Contour Cutter and Colorbyte R.E.D. Software 4511C009AA
Teflon Mat for CE7000-60 (2 Pack) 4511C010AA
Teflon Mat for CE7000-130 (2 Pack) 4511C011AA
7
CB15U Blade 4511C012AA
7
PHP33-CB15N-HS Blade Holder 4511C013AA
2 Item Numbers and Part Numbers are subject to change without notice.

Table 4 - Software Option


Item Item Number2
PosterArtist 7025A039BC
SmartWorks MFP Plus 7025A042BA
Colorbyte IMAGEPRINT R.E.D. Software 7025A046AA
2 Item Numbers and Part Numbers are subject to change without notice.

6
Refer to the Colortrac SC 42c Xpress Scanner Service Support Guide to prepare for installation, service and training
requirements.
7
Compatible with the CE7000-60 Plus 24" Contour Cutter and CE7000-130 Plus 50" Contour Cutter.

imagePROGRAF TM-Series Service Guide June 2021


Revision 4 Page 5
Canon imagePROGRAF TM-Series Service Guide

Table 5 - eCarePAK Options


Item Item Number2
TM Series Printer Installation 3479V121
TM Series MFP w/ Z36 Install 3967V993
TM Series MFP L36ei Installation 3479V125
TM Series MFP L24ei Installation 3479V123
imagePROGRAF TM-200 1 Year eCarePAK 1708B777AA
imagePROGRAF TM-200 2 Year eCarePAK 1708B778AA
imagePROGRAF TM-300 1 Year eCarePAK 1708B785AA
imagePROGRAF TM-300 2 Year eCarePAK 1708B786AA
imagePROGRAF TM-305 1 Year eCarePAK 1708B789AA
imagePROGRAF TM-305 2 Year eCarePAK 1708B790AA
imagePROGRAF TM-300 MFP Z36 1 Year eCarePAK 1708BB73AA
imagePROGRAF TM-300 MFP Z36 2 Year eCarePAK 1708BB74AA
imagePROGRAF TM-305 MFP Z36 1 Year eCarePAK 1708BB81AA
imagePROGRAF TM-305 MFP Z36 2 Year eCarePAK 1708BB82AA
imagePROGRAF TM-200 MFP L24ei 1 Year eCarePAK 1708B893AA
imagePROGRAF TM-200 MFP L24ei 2 Year eCarePAK 1708B894AA
imagePROGRAF TM-300 MFP L36ei 1 Year eCarePAK 1708B897AA
imagePROGRAF TM-300 MFP L36ei 2 Year eCarePAK 1708B898AA
Lift Assistance for Installation - extra technician sent on site
1708B263AA
(only necessary if end user cannot assist in lifting printer / scanner during install)
SC 42c Xpress Scanner 1 Year eCarePAK 1708BA54AA
SC 42c Xpress Scanner 2 Year eCarePAK 1708BA55AA
2 Item Numbers and Part Numbers are subject to change without notice.

Table 6 - Supplies and Consumables


Item Item Number2
130 ml Ink
Ink Tank PFI-120 MBK 2884C001AA
Ink Tank PFI-120 BK 2885C001AA
Ink Tank PFI-120 C 2886C001AA
Ink Tank PFI-120 M 2887C001AA
Ink Tank PFI-120 Y 2888C001AA
300 ml Ink
Ink Tank PFI-320 MBK 2889C001AA
Ink Tank PFI-320 BK 2890C001AA
Ink Tank PFI-320 C 2891C001AA
Ink Tank PFI-320 M 2892C001AA
Ink Tank PFI-320 Y 2893C001AA
Printhead
Printhead PF-06 2352C003AB
2 Item Numbers and Part Numbers are subject to change without notice.

imagePROGRAF TM-Series Service Guide June 2021


Revision 4 Page 6
Canon imagePROGRAF TM-Series Service Guide

C. Box Contents
Note: Box contents shown are for reference purposes only and are subject to
change without notice.

Table 7 - imagePROGRAF TM-305 Box Contents


• imagePROGRAF TM-305 Printer
• Stand / Basket
• 2”/3” Core Media Spool (Adaptors Included)
• US AC Power Cable
• Tools and Screws
• Print Head PF-06
• Maintenance Cartridge (Installed)
• 5 Ink Tanks (130 ml: MBK, 90ml: C/M/Y/BK)
• Sample Heavyweight Coated Paper (A2/5 Sheets)
• Ethernet Card (built-in)
• USB 2.0 High-speed Interface
• USB Connection Sheet
• iWR Service Terms Leaflet
• User Manual
• Quick Setup Guide
• User Software CD for Windows (Printer Driver Utilities)
• PosterArtist Lite CD
• User Registration Card

Table 8 - imagePROGRAF TM-305 MFP Z36 Box Contents


• Printer
o imagePROGRAF TM-305 Printer
o Stand / Basket
o 2”/3” Core Media Spool (Adaptors Included)
o US AC Power Cable
o Tools and Screws
o Print Head PF-06
o Maintenance Cartridge (Installed)
o 5 Ink Tanks (130 ml: MBK, 90ml: C/M/Y/BK)
o Sample Heavyweight Coated Paper (A2/5 Sheets)
o Ethernet Card (built-in)
o USB 2.0 High-speed Interface
o USB Connection Sheet
o iWR Service Terms Leaflet
o User Manual
o Quick Setup Guide
o User Software CD for Windows (Printer Driver Utilities)
o PosterArtist Lite
o User Registration Card

• Scanner
o Z36 Scanner with Power Cord, USB 3.0 Cable (2 m)
o 15.6” System Controller
o 3:1 Trident Power Cord
o Power Supply
o Mount for Printer and System Controller
o (2) Paper Edge Guides
o (3) Document Return Guides
o Calibration Target
o Assembly and Startup Guide

imagePROGRAF TM-Series Service Guide June 2021


Revision 4 Page 7
Canon imagePROGRAF TM-Series Service Guide

Table 9 - imagePROGRAF TM-300 Box Contents


• imagePROGRAF TM-300 Printer
• Stand / Basket
• 2”/3” Core Media Spool (Adaptors Included)
• US AC Power Cable
• Tools and Screws
• Print Head PF-06
• Maintenance Cartridge (Installed)
• 5 Ink Tanks (130 ml: MBK, 90ml: C/M/Y/BK)
• Sample Heavyweight Coated Paper (A2/5 Sheets)
• Ethernet Card (built-in)
• USB 2.0 High-speed Interface
• USB Connection Sheet
• iWR Service Terms Leaflet
• User Manual
• Quick Setup Guide
• User Software CD for Windows (Printer Driver Utilities)
• PosterArtist Lite CD
• User Registration Card

Table 10 - imagePROGRAF TM-300 MFP Z36 Box Contents


• Printer
o imagePROGRAF TM-300 Printer
o Stand / Basket
o 2”/3” Core Media Spool (Adaptors Included)
o US AC Power Cable
o Tools and Screws
o Print Head PF-06
o Maintenance Cartridge (Installed)
o 5 Ink Tanks (130 ml: MBK, 90ml: C/M/Y/BK)
o Sample Heavyweight Coated Paper (A2/5 Sheets)
o Ethernet Card (built-in)
o USB 2.0 High-speed Interface
o USB Connection Sheet
o iWR Service Terms Leaflet
o User Manual
o Quick Setup Guide
o User Software CD for Windows (Printer Driver Utilities)
o PosterArtist Lite
o User Registration Card

• Scanner
o Z36 Scanner with Power Cord, USB 3.0 Cable (2 m)
o 15.6” System Controller
o 3:1 Trident Power Cord
o Power Supply
o Mount for Printer and System Controller
o (2) Paper Edge Guides
o (3) Document Return Guides
o Calibration Target
o Assembly and Startup Guide

imagePROGRAF TM-Series Service Guide June 2021


Revision 4 Page 8
Canon imagePROGRAF TM-Series Service Guide

Table 11 - imagePROGRAF TM-300 MFP L36ei Box Contents


(Ships on two pallets)
• Colortrac scanner
• Colortrac L36ei scanner
• Printer mounting brackets, fixings & 3mm tool
• Document return guides
• Calibration target
• CD for Lei Scan App software (includes PDF documentation: Lei Scanner Guide and Lei
Icon Guide per language)
• Lei Scanner Guide (includes Assembly Guide, User Guide & Quick Start Guide).
• Ethernet cable (2 meter)
• Power Supply
• Feet for desktop use
• Paper edge guides and paper refeed preventers

• imagePROGRAF Printer
• imagePROGRAF TM-300 Printer
• Stand / Basket
• 2”/3” Core Media Spool (Adaptors Included)
• US AC Power Cable
• Tools and Screws
• Print Head PF-06
• Maintenance Cartridge (Installed)
• 5 Ink Tanks (130 ml: MBK, 90ml: C/M/Y/BK)
• Sample Heavyweight Coated Paper (A2/5 Sheets)
• Ethernet Card (built-in)
• USB 2.0 High-speed Interface
• USB Connection Sheet
• iWR Service Terms Leaflet
• User Manual
• Quick Setup Guide
• User Software CD for Windows (Printer Driver Utilities)
• PosterArtist Lite CD
• User Registration Card

imagePROGRAF TM-Series Service Guide June 2021


Revision 4 Page 9
Canon imagePROGRAF TM-Series Service Guide

Table 12 - imagePROGRAF TM-200 Box Contents


• imagePROGRAF TM-200 Printer
• Stand / Basket (imagePROGRAF TM-200 Printer with stand only)
• 2”/3” Core Media Spool (Adaptors Included)
• US AC Power Cable
• Tools and Screws
• Print Head PF-06
• Maintenance Cartridge (Installed)
• 5 Ink Tanks (130 ml: MBK, 90ml: C/M/Y/BK)
• Sample Heavyweight Coated Paper (A2/5 Sheets)
• Ethernet Card (built-in)
• USB 2.0 High-speed Interface
• USB Connection Sheet
• iWR Service Terms Leaflet
• User Manual
• Quick Setup Guide
• User Software CD for Windows (Printer Driver Utilities)
• PosterArtist Lite CD
• User Registration Card

Table 13 - imagePROGRAF TM-200 MFP L24ei Box Contents


(Ships on two pallets)
• Colortrac scanner
• Colortrac L24ei scanner
• Printer mounting brackets, fixings & 3mm tool
• Document return guides
• Calibration target
• CD for Lei Scan App software (includes PDF documentation: Lei Scanner Guide and Lei
Icon Guide per language)
• Lei Scanner Guide (includes Assembly Guide, User Guide & Quick Start Guide).
• Ethernet cable (2 meter)
• Power Supply
• Feet for desktop use
• Paper edge guides and paper refeed preventers

• imagePROGRAF Printer
• imagePROGRAF TM-200 Printer
• Stand / Basket
• 2”/3” Core Media Spool (Adaptors Included)
• US AC Power Cable
• Tools and Screws
• Print Head PF-06
• Maintenance Cartridge (Installed)
• 5 Ink Tanks (130 ml: MBK, 90ml: C/M/Y/BK)
• Sample Heavyweight Coated Paper (A2/5 Sheets)
• Ethernet Card (built-in)
• USB 2.0 High-speed Interface
• USB Connection Sheet
• iWR Service Terms Leaflet
• User Manual
• Quick Setup Guide
• User Software CD for Windows (Printer Driver Utilities)
• PosterArtist Lite CD
• User Registration Card

imagePROGRAF TM-Series Service Guide June 2021


Revision 4 Page 10
Canon imagePROGRAF TM-Series Service Guide

II. Hardware Solutions

A. Basket
The Basket can store multiple sheets. There are three position settings:
• Regular position - Holds up to 1 A0 or A1 portrait sheets
• Extended position A (Drape) - Holds up to 20 A0 or A1 portrait sheets face
down
• Extended position B (Stack) - Holds up to 20 A0 or A1 landscape sheets
face down. (Only available on the imagePROGRAF TM-305)

B. Z36 Scanner Features


The Z36 Scanner is a 36-inch scanner for the imagePROGRAF
TM-305/TM-300 printer.

1. Printer Mounting
The Z36 Scanner stand is mounted directly to the imagePROGRAF
TM-305/TM-300 printer. With the scanner mounted the main paper roll is
accessible by lifting the scanner on its hinged shelf. The ink tanks are
accessible when scanner is down.

2. Z36 All-In-One Controller


• The Z36 All-In-One (AIO) Controller is a combination desktop computer
and monitor.
• Operating System: Windows 10 Enterprise LTSC 64 bit
• The Z36 All-In-One Controller is preinstalled with the following software
solutions to manage print processes:
• SmartWorks MFP Software Version 6.0
• imagePROGRAF Status Monitor

3. Copy
Scanned images can be printed (once or multiple times) to the connected
imagePROGRAF TX Series printer.

4. Scan to PC
Using SmartWorks MFP Software Version 6.0 the Z36 scanner can scan
images to the Z36 All-In-One Controller.
Scan to PC supports multiple file types (PDF, Multi Page PDF, JPEG, TIFF,
PDF/A, DWF).

5. Scan to USB Memory


Using SmartWorks MFP Software Version 5.0 the Z36 scanner can scan
images to USB memory. Scan to USB Memory supports multiple file types
(PDF, Multi Page PDF, JPEG, TIFF, PDF/A, DWF).
imagePROGRAF TM-Series Service Guide June 2021
Revision 4 Page 11
Canon imagePROGRAF TM-Series Service Guide

C. Lei Series Scanner Features


The Lei Series Scanner for the imagePROGRAF TM-300/TM-200 printer.
Refer to the imagePROGRAF TM-300 MFP L36ei/TM-200 MFP L24ei Service
Support Guide for more details.

1. imagePROGRAF Printer Mounting


L36ei scanner, a 36-inch scanner mounted directly to the imagePROGRAF
TM-300 printer, the L24ei scanner, a 24-inch scanner mounted directly to
the imagePROGRAF TM-200 printer.

2. Tabletop support
The scanner has tabletop legs that allow it to be operated on a desk.
Tabletop operation may be more comfortable for the end-user when
scanning large amounts of documents.

3. Touch Screen
The Touch Screen has an improved user interface that is easier to operate
for the un-trained walk up user.

4. Stand Alone Mode


The scanner can operate in stand-alone mode without using a PC to copy
and/or scan to USB memory.

a. Copy:
The Le scanner scans images to internal memory. The stored image
can be printed (once or multiple times) to the connected
imagePROGRAF iPF printer.

b. Scan to USB Memory


The Lei scanner scans images to internal memory. The scanner
transfers the stored image to USB memory as a TIFF file.

5. Network Connected Mode


The scanner can operate connected to a network to support multiple
imagePROGRAF printers and PCs running the Lei Scan App.

a. Support for Multiple Printers


The Lei scanner can communicate with multiple network connected
imagePROGRAF printers. The scanner assigns numbers to the
imagePROGRAF printers. The end-user can choose which printer to
send copies to on a per copy basis.

imagePROGRAF TM-Series Service Guide June 2021


Revision 4 Page 12
Canon imagePROGRAF TM-Series Service Guide

b. Scan to PC
The Lei scanner can communicate with multiple network connected
PCs running the Scan App Lei. The scanner assigns numbers to the
PCs running the Scan App Lei. The end-user can choose which PC to
send a scan job on a per scan basis.
Scan to PC supports multiple file types (TIFF/JPG/PDF).

c. Scan to Cloud
Similar method as Scan to PC however, the Cloud Connection must be
enabled on the Lei Scan App and the imagePROGRAF Direct Print and
Share must be installed on the same PC.

d. Scan to USB Memory


Scan to USB memory supports multiple file types (TIFF/JPG/PDF). The
scanner transfers the stored image to USB memory as a TIFF file. The
Lei Scan App on a PC converts the image to a JPG/PDF file.

D. Optional Graphtec CE7000 Plus Cutter and IMAGEPRINT R.E.D. software


The Graphtec CE7000 Plus Series Vinyl Cutter/Cutting Plotter provides high
speed cutting of materials for a variety of applications. The bundled
IMAGEPRINT R.E.D. software by ColorByte software adds to the Graphtec
CE7000 the following capabilities:
• Automatic cut path generation
• On the fly contouring
• SVG (Scalable Vector Graphics) support for edges and shapes
• Advanced path syntax for multiple cut types in a single graphic

imagePROGRAF TM-Series Service Guide June 2021


Revision 4 Page 13
Canon imagePROGRAF TM-Series Service Guide

III. Software Solutions

A. Print Solutions

1. Direct Print and Share


Direct Print and Share 2.0 is a Canon cloud-based portal and batch printing
solution that helps end-user expand their printing workflow.
• Upload documents to Google's cloud service, and have those
documents printed from almost anywhere.
• Supports PDF, TIFF, and JPEG file formats
• Batch printing.
• Includes a plug-in for SmartWorks MFP V5 (included) and AutoCAD
(sold separately).
• Set up and configure “Hot Folders” for drag and drop printing.

2. PosterArtist Lite
Canon's bundled PosterArtist Lite poster creation software allows users to
create professional large format prints quickly and easily.
• Create posters for Office Presentation, Trade Shows, Retail Signage
and more
• Convert letter-size flyers and documents into full-size posters
• Direct Print & Share cloud portal support
• Easy sharing of poster files
• Web-link link for useful hints, tips, and free content
For those with more demanding poster creation needs, Canon's optional
PosterArtist (full version) offers advanced features such as Auto Design,
Variable Data, and in-application image editing features, as well as
additional templates, royalty-free photos, and clip art.

imagePROGRAF TM-Series Service Guide June 2021


Revision 4 Page 14
Canon imagePROGRAF TM-Series Service Guide

B. Management Software

1. Quick Utility Toolbox


This portal software guides users to the desired software and functions.
That is to say, it is launcher software for the imagePROGRAF TM-Series
wide variety of functions and software solutions. Users can arrive at the
desired functions and information easily and without hesitation by first
accessing this Quick Utility Toolbox.
The Quick Utility Toolbox window is opened by clicking the icon always
present in the task bar at the bottom of the PC screen. Users can then call
up the desired functions and information from this window.

2. Device Management Console


This utility software constantly monitors printer status information. This
enables printer administrators to manage multiple networked printers.
Device Management Console monitors up to fifty (50) printers and displays
the acquired printer information in a list. Printer notifications to
administrators are available via email when an error or warning occurs
(Microsoft Windows only). In addition, an administrator can check color
calibration status, perform remote color calibration, and check the
calibration link.
Printer administrators can access networked printers using Device
Management Console to check the amount of consumables remaining and
perform color calibration from their own computer. This greatly reduces the
time and effort required for printer administration, and makes it easier to
keep printers in optimum condition.

3. Media Configuration Tool


This software manages the media information. The Media Configuration
Tool (MCT) can be used to change the names and order of the media
displayed in the operation panel and the printer driver, add custom paper
information, and add or change paper information to suit the user’s printing
objectives and applications in order to provide an optimum printing
environment.
The three main functions of MCT are as follows.
1. Changing the names and order of the media displayed in the operation
panel and the printer driver
2. Adding media information for custom paper
3. Adding and updating of media information for genuine Canon paper

imagePROGRAF TM-Series Service Guide June 2021


Revision 4 Page 15
Canon imagePROGRAF TM-Series Service Guide

4. Accounting Manager
• Track ink and media consumption when printing large format output
• Costs can be assigned to the ink and paper to determine expenses
based on the "Cost of goods"
• Individual ink tanks have their own costs associated with them, as well
as a variety of different paper types
• The end-user can input a variable cost that will be added to the total of
the print cost
• The data can be exported as a .csv file format

5. Direct Print Plus


• Batch print files and monitor the status of more than one device.
• Share and/or print, PDF, TIFF, JPEG, HP-GL/2 files and .cpfx
PosterArtist files through the user-interface.
• Set-up hot folders on the desktop by clicking the Shortcut Print feature.
• Drag and drop files for on demand printing.
• The end-user can set up multiple folders, each with their own
customized settings, allowing for multiple jobs to be run.
• Direct Print Plus obtains the essential information such as media width
and remaining amount of media on the roll helping to streamline the
printing process.

imagePROGRAF TM-Series Service Guide June 2021


Revision 4 Page 16
Canon imagePROGRAF TM-Series Service Guide

IV. Sales/Service Authorization


To become authorized to sell, service, and maintain the imagePROGRAF
TM-305 / TM-300 / TM200 printers, each Authorized Servicer location must have at
least two (2) technicians that have completed the imagePROGRAF TX-Series
Online Training.
The imagePROGRAF Program Guide details the responsibilities of the
imagePROGRAF Dealer/Authorized Servicer to meet minimum service
requirements in order to attain and maintain authorization as a Canon USA
imagePROGRAF Dealer/Authorized Servicer.
V. Educational Training

A. imagePROGRAF Printer Training


New technicians must complete the Large Format Printer Core Technologies
and Advanced Operations online training course prior to completing the
imagePROGRAF iPF750/755/650/655 Series Online Training Course and
imagePROGRAF TX-Series Online Training Course.

Table 14 - imagePROGRAF TM-Series Online Course Modules


Course Name Course Code 2 Required
Large Format Printer Core Technologies and Advanced
19LFIPMP00O Yes
Operations online training (for new technicians only)
imagePROGRAF iPF750/755/650/655 Online Training 09LFI75000O Yes

imagePROGRAF TX-Series Online Training 19IPFTX4300O Yes


2 Item Numbers and Part Numbers are subject to change without notice.

B. imagePROGRAF Z36 MFP Online Training


This course provides information on the imagePROGRAF Z36 MFP Scanner
maintenance and the fundamental operation of the SmartWorks MFP software.
New technicians must complete the Large Format Printer Core Technologies
course or equivalent prior to completing the imagePROGRAF MFP Z36 Online
Training Course.
It is highly recommended technicians have previous experience with the Canon
imagePROGRAF MFP T36.

Table 15 - imagePROGRAF Z36 Scanner Online Training

Course Name Course Code 2 Required

imagePROGRAF Z36 Scanner Online Training 19IPFZ3600O No


2 Item Numbers and Part Numbers are subject to change without notice.

imagePROGRAF TM-Series Service Guide June 2021


Revision 4 Page 17
Canon imagePROGRAF TM-Series Service Guide

C. Certification
The successful completion of the Online Training Course(s) and passing of the
final assessment exam are required to sell this product.

1. imagePROGRAF TM-Series
• imagePROGRAF TM-305
• imagePROGRAF TM-300
• imagePROGRAF TM-200

2. imagePROGRAF MFP Z36


• imagePROGRAF TM-305 MFP Z36
• imagePROGRAF TM-300 MFP Z36

3. imagePROGRAF MFP Lei


• imagePROGRAF TM-300 MFP L36ei
• imagePROGRAF TM-200 MFP L24ei

D. Who Should Attend


It is required that any technician responsible for installing, servicing, or
supporting the imagePROGRAF TM-Series successfully complete the online
training course and pass the final assessment exam.
Note: Our current support policy dictates that only those technicians who have
completed the training program and pass the final assessment exam are
entitled to live, phone-based support through our TSC (Technical Support
Center). Self-service support (software downloads, knowledgebase articles,
support forums, technical publications) are available for technicians through
Canon USA’s e-Support Center website (Refer to the Technical Support
section on the e-Support Center website for entitlement details.)

E. Online Training Course


The online courses are located in the e-Learning center on the Canon USA
e-Support Center website. Certification maps on the e-Support Center website
provide easy access to the training. The online courses can be conducted at
any authorized servicer facility that is suitable for online student learning.

F. Course Equipment
• Windows workstation (Windows 7 or higher)
• Microsoft Internet Explorer v11.0 or higher
• Applicable accessories (hardware and software)

imagePROGRAF TM-Series Service Guide June 2021


Revision 4 Page 18
Canon imagePROGRAF TM-Series Service Guide

G. Service Materials
The materials required for the imagePROGRAF TM-Series Training Program
are listed in the table below.

Table 16 - Service Materials


Model Item Location
e-Learning Training
Conducted online
imagePROGRAF TM-305 Program
imagePROGRAF TM-300
Service Manual Downloadable from within
imagePROGRAF TM-200
Technical Reference Download Center on the
imagePROGRAF TM-305 MFP Z36 Guide e-Support Center
imagePROGRAF TM-300 MFP Z36 website
Parts Catalog

imagePROGRAF TM-Series Service Guide June 2021


Revision 4 Page 19
Canon imagePROGRAF TM-Series Service Guide

VI. Servicing Notes

A. Power and Plug Requirements


Canon USA strongly suggests dedicated and properly grounded outlets be
provided for the imagePROGRAF TM-Series devices.
The imagePROGRAF TM-305/TM-300/TM-200 printer requires a dedicated
single-phase 120V/15A NEMA 5-15 receptacle for proper operation.

Table 17 - Power and Plug Requirements


Description Power Supply Plug Specifications
imagePROGRAF TM-305
imagePROGRAF TM-300
imagePROGRAF TM-200
Colortrac Z36 MFP Scanner 120 V/15 A outlet NEMA 5-15
Colortrac AIO Computer
Colortrac L36ei MFP Scanner
Colortrac L24ei MFP Scanner

Table 18 - Printer Main Unit Power Receptacle


imagePROGRAF Printer Main Unit Power Receptacle

NEMA 5-15 Receptacle

IMPORTANT
• Canon recommends an additional standard 120V/15A NEMA 5-15 outlet
for service tools, such as a laptop computer or vacuum that may be used
when servicing or configuring the machine.
• Use only dedicated and properly grounded outlets for the imagePROGRAF
printer main unit. It is also strongly suggested to use dedicated and
properly grounded outlets for each optional accessory. Do not use
extension cords. The ground connection serves to provide the internal
electronics with a reference voltage. Faulty or poor ground sources will
cause this reference voltage to fall into a range that no longer serves as a
reliable reference voltage. The internal logic and programming of the
imagePROGRAF printers will not perform reliably because there is an
insufficient difference between the internal operating signal voltages and
the poor ground reference signal. A qualified electrician can measure and
provide the ground source that the imagePROGRAF printers or any
computer controlled office equipment requires.
• Before installation, confirm that all necessary receptacles are available.
• Phase converters and step down transformers are not supported.
imagePROGRAF TM-Series Service Guide June 2021
Revision 4 Page 20
Canon imagePROGRAF TM-Series Service Guide

B. Dimensions & Weight (For Installation)


The imagePROGRAF TM-Series approximate weight and dimensions differ
depending on its configuration. The dimensions are for reference only and
should not be confused with the required space for installation.

Table 19 – Dimensions

Item Width Depth Height

50 3/4” 1,289 mm 43 3/8” 8 1,100 mm 8 41 3/4” 1,060 mm


imagePROGRAF TM-305
imagePROGRAF TM-300
50 3/4” 1,289 mm 35” 9 887 mm 9 41 3/4” 1,060 mm

imagePROGRAF TM-200 38 5/8” 982 mm 35” 9 887 mm 9 41 3/4” 1,060 mm

imagePROGRAF TM-200
38 5/8” 982 mm 29 1/2” 748 mm 17 3/8” 439 mm
Without Stand
imagePROGRAF TM-305 63 5/8” 1,616 mm 43 3/8” 8 1,100 mm 8 51 3/4" 1,315 mm
MFP Z36
imagePROGRAF TM-300
MFP Z36 63 5/8” 1,616 mm 35” 9 887 mm 9 51 3/4" 1315 mm

imagePROGRAF TM-300
50 3/4” 1,289 mm 35” 9 887 mm 9 51 5/8” 1,310 mm
MFP L36ei
imagePROGRAF TM-200
38 5/8” 982 mm 35” 9 887 mm 9 51 5/8” 1,310 mm
MFP L24ei

Table 20 – Weight
Item Approximate Weight
imagePROGRAF TM-305 with stand and stacker 10 135 lb 61 kg
imagePROGRAF TM-300 with stand and stacker 10 132 lb 60 kg
imagePROGRAF TM-200 with stand and stacker 10 115 lb 52 kg
imagePROGRAF TM-305 MFP Z36 with stand and stacker 10 178.6 lb 81 kg
imagePROGRAF TM-300 MFP Z36 with stand and stacker 10 176.4 lb 80 kg
L24ei Scanner 11.6 lb 5.28 kg
L36ei Scanner 14.5 lb 6.56 kg
Printhead PF-06 .7 lb 300 g

8
Including printer stand and basket in extended Position B (imagePROGRAF TM-305 / TM-305 MFP Z36 only).
9
Including printer stand and basket in extended Position A.
10
Including Roll Holder Set, excluding ink and Printhead.

imagePROGRAF TM-Series Service Guide June 2021


Revision 4 Page 21
Canon imagePROGRAF TM-Series Service Guide

C. Installation Space Requirements


The imagePROGRAF TM-Series approximate installation space requirements
may differ, depending on how the printer is configured. Always ensure that
there is enough space for service and operation of the device.
Refer to the imagePROGRAF TM-305/TM-300/TM-200 Service Manual for
details on transportation and installation of the printer.

IMPORTANT
• Make sure at least 23.6" (600 mm) of space is available in front of the
printer.
• Make sure at least and at least .4" (10 mm) is available in back of the
printer.
• Make sure at least 7.9" (200 mm) is available on the left, and right sides of
the printer.
• Make sure at least 11.8" (300 mm) is available above the printer.
• The floor must be level (with no bows) and flat for the stabilization and
support of the printer.
• The weight of the printer is primarily supported by the wheels.

Table 21 – imagePROGRAF TM-305 / TM-300 Installation Space Requirements

Item Width Depth Height


imagePROGRAF TM-305
66.5” 1,689 mm 67 3/8” 8 1,710 mm 8 53.6” 1,360 mm
(with printer stand and basket)
imagePROGRAF TM-300
66.5” 1,689 mm 59” 9 1,497 mm 9 53.6” 1,360 mm
(with printer stand and basket)
imagePROGRAF
79 3/8” 2,016 mm 67 3/8” 8 1,710 mm 8 63 5/8” 1,610 mm
TM-305 MFP Z36
imagePROGRAF
TM-300 MFP Z36 79 3/8” 2,016 mm 59” 9 1,497 mm 9 63 5/8” 1,610 mm
imagePROGRAF
66.5” 1,689 mm 58.9” 1,497 mm 63.4” 1,610 mm
TM-300 MFP L36ei
8 Including printer stand and basket in extended Position B.
9 Including printer stand and basket in extended Position A.

imagePROGRAF TM-Series Service Guide June 2021


Revision 4 Page 22
Canon imagePROGRAF TM-Series Service Guide

Table 22 – imagePROGRAF TM-200 Installation Space Requirements

Item Height Width Depth


imagePROGRAF TM-200
53.6” 1,360 mm 54.5” 9 1,382 mm9 58.9” 1,497 mm
(with printer stand and basket)
imagePROGRAF TM-200
29.1” 739 mm 54.5“ 1,382 mm 53.5” 1,358 mm
(Printer only)
imagePROGRAF
63.4” 1,610 mm 54.5” 9 1,382 mm 9 58.9” 1,536 mm
TM-200 MFP L24ei
9 Including printer stand and basket in extended Position A.

imagePROGRAF TM-Series Service Guide June 2021


Revision 4 Page 23
Canon imagePROGRAF TM-Series Service Guide

D. Estimated Installation Times


The table below indicates the estimated length of time needed to unpack and
install the main unit. The estimated unpack and installation times are based on
a minimum of six (3) or more persons to unpack and move the printer, and two
(2) or more persons to install the printer.
The estimated installation times include the following:
• Installation space preparation
• Unpacking and positioning the printer (main unit) on a stand or table
• Installing the Printhead, ink tanks, and connecting the power cable
• Checking the printer operation and adjusting the printing position

Table 23 - Estimated Installation Times


Description Estimated Time
imagePROGRAF TM-305 / TM-300 Main Unit (with stand) 11 60 Minutes
imagePROGRAF TM-200 Main Unit (with stand) 11 60 Minutes
imagePROGRAF TM-305 MFP Z36 / TM-300 MFP Z36 12 70 Minutes
imagePROGRAF TM-300 MFP L36ei / TM-200 MFP L24ei 13 90 Minutes

E. Transfer and Reinstallation


There may be ink leakage or damage to the printer if it is moved after initial
installation. Refer to the User Manual for transit preparation, printer packing,
and reinstallation instructions.

F. Installation Service Support Tools

Table 24 - Installation Service Support Tools


Tool Use Remarks
Hexagonal wrench (Provided For assembling the stand and
Ships with printer
with the printer stand) removing other fixed parts
Cut sheet paper of A2 size or For test printing after confirming
the printer’s operation Ships with printer
larger, or roll paper
To cut packaging
Cutter For unpacking the printer
material

11
The Installation time includes the Printer with stand, Printhead, and all ink tanks.
12
The Installation time includes the Printer with stand, Printhead, all ink tanks, Colortrac Z36 Scanner, Colortrac Z36 MFP Stand,
and All-In-One computer.
13
The Installation time includes the Printer with stand, Printhead, all ink tanks, Colortrac and Lei Scanner.

imagePROGRAF TM-Series Service Guide June 2021


Revision 4 Page 24
Canon imagePROGRAF TM-Series Service Guide

G. Print INF
The Print.Inf records printer performance and adjustment history data. Refer to
the imagePROGRAF TM-305/TM-300/TM-200 Service Manual for details.
The log file provides the following:
• Dates when WARNINGS and ERRORS occurred
• Logs a separate JAM history of print conditions
• Records humidity information
• Records the number of days from initial Printhead installation
• HEAD INF: Logs history of current and previous Printheads
• Records results of each adjustment value

H. Special Tools, Solvents, and Oils List


In addition to the standard tools used to service these devices, a service
technician should also carry special tools to maintain the printer. The service
technician should carry specific solvents and oils for the cleaning and
lubrication of key components of the machine. For more information on the
special tools, solvents, and oils, see the imagePROGRAF TM-305/TM-300/TM-
200 Service Manual.

Table 25 - Special Tools, Solvents and Oils List

Description Rank Part Number 2 Remarks

lint-free paper
A CK-0336-000 For cleaning
(Silbon paper)
For cleaning, and minimizing ink stains
Rubber gloves A QC1-5547-000
on hands
For visibility when locking and unlocking
Pen light A CK-0327-000
the carriage
Acrylic board To be used for checking the negative
A AY3-4615-000
(Purge Check Plate) pressure of the purge unit.
For draining ink manually, and for ink
Syringe B CK-0541-000
flow management
Grease To apply to the sliding portion of parts
B AY3-4609-000
(KG-31KB) specified in the Service Manual.
Rank Description
A: Each service person is expected to carry one.
B: Each five or so service persons are expected to carry one.
2 Part numbers are subject to change without notice.

imagePROGRAF TM-Series Service Guide June 2021


Revision 4 Page 25
Canon imagePROGRAF TM-Series Service Guide

I. Remote Services
Remote Services are systems, tools and best practices that Canon USA
provides to dealers to help maximize efficiency, possibly prevent site visits or
help prepare for necessary visits.
For more information about Remote Services go to the Canon eSupport Center
Web site, reference the Tech Support Tab and then the Remote Services sub
tab.

1. imageWARE Remote
The imageWARE Remote service collects meter readings (area counter
data, duty counter data and service part counter data) and service alerts
(alarm, jam, and error codes) from Canon devices and third-party devices.
The imagePROGRAF TM-series printers, with the embedded Remote
Diagnostic System enabled, transmits meter readings and service alerts
directly to the UGW (Universal Gateway) database.
The optional Remote Diagnostic System 14 (RDS) Plug-in to the
imageWARE Enterprise Management Console retrieves meter readings
select service alerts and supplies usage data from up to 1,000 Canon
printers, Canon multifunction devices and third-party devices utilizing the
standard printer Management Information Base (MIB). The RDS Plug-in
transmits the collected data directly to the UGW database. In addition, the
plug-in can register devices to the UGW database.
The dealership can retrieve the meter reading and service alert data via
the UGW Web Portal or by using optional integration applications to
communicate the data to your dealership’s back-end device management
system.
imageWARE Remote provides the following labor cost reduction benefits:
• Retrieve meter readings for billing, which reduces the need for an
on-site meter read or a phone call to the customer to read the meters.
• Anticipate part requirements by monitoring the imagePROGRAF
TM-Series printer meter readings. Monitoring the printer status, the
service technician can anticipate when a part requires replacement and
have the part available during the next scheduled service visit.

14
The imageWARE Enterprise Management Console and Remote Diagnostic System Plug-in are available at no charge. For
more information, refer to the Technical Publication TP10 360 available from the Canon eSupport Center Website.

imagePROGRAF TM-Series Service Guide June 2021


Revision 4 Page 26
Canon imagePROGRAF TM-Series Service Guide

• Investigate machine issues before visiting the customer site by


monitoring service alerts. The notification settings can be adjusted by
your dealership within the UGW Web Portal or the integration
application. This enables the service technician to visit the customer
with service alert information and necessary parts, thereby, reducing
revisits by the service technician due to the unavailability of service
parts and to resolve simple issues over the phone, which reduces the
need for an on-site service visit.

2. UGW SnapShot
The UGW SnapShot tool consolidates commonly used data from the UGW
into a format accessible from an Internet capable device (mobile phone,
tablet, or a personal computer).
Service technicians can utilize this tool to check device status prior to a
service call.
Refer to the Canon eSupport Center Web site, reference the Tech Support
Tab and then the SnapShot sub tab for more information about UGW
SnapShot and to access to the tool.

3. eService Cost-Per Use Program


The eService platform is available to Canon Service Authorized Dealers at
no cost. It provides the ability to remotely obtain service and usage
information from imagePROGRAF devices. This program offers a
comprehensive dashboard that displays printer service and usage data,
via a local data collection agent, needed to provide a managed print service
program.
The platform remotely receives data from an imagePROGRAF printer
about its service status, parts and consumables usage and remaining
consumables levels.
This enables the Dealer to:
• Remotely monitor the printer uptime, to anticipate maintenance
requirements and replenishment of ink tanks, media, maintenance
cartridges and print heads.
• Remotely retrieve the amount of ink consumed to set up a billing
structure based on the millilitres of ink consumed as measured by the
LFP Monitor application.
Note: An agreement with the end user is required to, connect the printer to
the cloud based imagePROGRAF LFP Monitor system.

imagePROGRAF TM-Series Service Guide June 2021


Revision 4 Page 27
Canon imagePROGRAF TM-Series Service Guide

J. Consumables (Main Unit)


Consumables are all products and materials, which are consumed with regular
use and cannot be reused. Such consumables include but are not limited to
paper, chemicals and toner.
A number of factors are considered when the approximate yield expectancy of
a consumable is determined, including paper size and the amount of coverage
per page.

Table 26 - Consumables List (Main Unit)


Consumables
Item Item Number 2
130ml Ink
Ink Tank PFI-120 MBK 2884C001AA
Ink Tank PFI-120 BK 2885C001AA
Ink Tank PFI-120 C 2886C001AA
Ink Tank PFI-120 M 2887C001AA
Ink Tank PFI-120 Y 2888C001AA
300ml Ink
Ink Tank PFI-320 MBK 2889C001AA
Ink Tank PFI-320 BK 2890C001AA
Ink Tank PFI-320 C 2891C001AA
Ink Tank PFI-320 M 2892C001AA
Ink Tank PFI-320 Y 2893C001AA
Printhead
Printhead PF-06 2352C003AA
2 Part numbers are subject to change without notice.

imagePROGRAF TM-Series Service Guide June 2021


Revision 4 Page 28
Canon imagePROGRAF TM-Series Service Guide

K. Consumable Parts
Consumable parts are parts having a limited life that will be reached during a
customer’s specific machine operation, and should then be replaced as
needed. Examples of consumable parts include, but are not limited to, the linear
scale and carriage unit.
An estimated consumable parts list is available in the tables below to assist in
the initial parts/supplies planning. A consumable part’s life expectancy is
directly related to the printer usage factors such as paper size, paper quality,
environment, usage application, and machine maintenance. Therefore,
consumable parts do not have a warranty, and Canon USA cannot guarantee
a minimum life.
Note: All consumable parts shown in the table below are for reference
purposes only, and are subject to change without notice.

Table 27 - imagePROGRAF TM-305 / TM-300 Consumable Parts List


Counter Estimated Life 15
Unit Description Part Number2
Name (A0 Size)
Carriage unit CR1 QM4-6732-000
Carriage unit QM4-6732-000 16,000 sheets
Carriage CR2
Timing slit strip film QC4-8815-000
Carriage unit CR3 QM4-6732-000 87,000 sheets
Ink supply Ink tube unit CR4 QM4-5963-000 28,000 sheets
Multi sensor Multi sensor unit CR5 QM4-5977-000 16,000 sheets
PG1
Purge Purge unit PG2 QM4-6171-000 50,000 sheets
PG3
Non-ejection
Head management sensor unit Hma1 QM4-6180-000 60,000 sheets
detection
Carriage motor DC motor MT1 QK2-5068-000 200,000 sheets
LF encoder Paper feed encoder unit QM4-6205-000
LFS1 25,000 sheets
sensor Film, timing slit disk QD1-2702-000
Mist collection Exhaust mist duct unit Mi1 QM4-5995-000 30,000 sheets
Waste ink box unit, HP Wia1 QM4-5984-000
Waste ink box unit, BP Wia2 QM4-5986-000 14,000 sheets
Waste ink
Waste ink box unit, Center Wia5 QM4-5985-000
Platen fan unit Wia7 QM4-5987-000 103,000 sheets
2 Part numbers are subject to change without notice.

15
Based on Heavyweight Coated Paper HG 145 g/m2, Photo illustration, standard mode, Image Duty: 12.5% × 3 color (CMY) +
6.8% (MBK) + 5.7% (BK) = 50% Duty. The estimated life is subject to change depending upon many factors including, without
limitation the print mode, operating condition, type of image printed and customer handling of the equipment.

imagePROGRAF TM-Series Service Guide June 2021


Revision 4 Page 29
Canon imagePROGRAF TM-Series Service Guide

Table 28 - imagePROGRAF TM-200 Consumable Parts List


Counter Estimated Life 15
Unit Description Part Number2
Name (A1 Size)
Carriage unit CR1 QM4-6733-000
Carriage unit QM4-6733-000 30,000 sheets
Carriage CR2
Linear Scale QC4-9427-000
Carriage unit CR3 QM4-6733-000 85,000 sheets
Ink supply Ink tube unit CR4 QM4-5862-000 38,000 sheets
Multi sensor Multi sensor unit CR5 QM4-5977-000 30,000 sheets
PG1
Purge Purge unit PG2 QM4-6171-000 50,000 sheets
PG3
Non-ejection
Head management sensor unit Hma1 QM4-6180-000 123,000 sheets
detection
Carriage motor DC motor MT1 QK1-5068-000 200,000 sheets
LF encoder Paper feed encoder unit QM4-6205-000
LFS1 25,000 sheets
sensor Film, timing slit disk QD1-2702-000
Mist collection Exhaust mist duct unit Mi1 QM4-5995-000 30,000 sheets
Waste ink box unit, HP Wia1 QM4-4241-000
25,000 sheets
Waste ink Waste ink box unit, Center Wia5 QM4-4242-000
Platen fan unit Wia7 QM4-5861-000 103,000 sheets
2 Part numbers are subject to change without notice.
15 Based on Heavyweight Coated Paper HG 145 g/m2, Photo illustration, standard mode, Image Duty:
12.5% × 3 color (CMY) + 6.8% (MBK) + 5.7% (BK) = 50% Duty. The estimated life is subject to
change depending upon many factors including, without limitation the print mode, operating
condition, type of image printed and customer handling of the equipment.

imagePROGRAF TM-Series Service Guide June 2021


Revision 4 Page 30
Canon imagePROGRAF TM-Series Service Guide

L. Recommended Spare Parts


Canon USA recommends that the Authorized Servicer keep the following spare
parts in stock for replacement purposes in the event of a hardware failure.
Note: All recommended spare parts shown in the table below are for reference
purposes only and are subject to change without notice.

Table 29 – Recommended Spare Parts List


Recommended Spare Parts
Description Part Number 2 Remarks
Purge Unit QM4-6171-000 Common parts
QM4-6732-000 imagePROGRAF TM-305/TM-300
Carriage Unit
QM4-6733-000 imagePROGRAF TM-200
QM4-6713-000 imagePROGRAF TM-305
Main PCB Unit
QM4-6714-000 imagePROGRAF TM-300/TM-200
QM4-5963-000 imagePROGRAF TM-305/TM-300
Ink Tube Unit
QM4-5962-000 imagePROGRAF TM-200
Operation Panel Unit QM4-6165-000 Common parts
2 Part numbers are subject to change without notice.

M. Periodically Replaced Parts


The imagePROGRAF TM-Series devices do not have any periodically
replaced parts.

N. Maintenance Kit
The imagePROGRAF TM- Series devices do not have a Maintenance Kit.

imagePROGRAF TM-Series Service Guide June 2021


Revision 4 Page 31
Canon imagePROGRAF TM-Series Service Guide

O. End-User Periodic Maintenance


Canon USA recommends the end-user to maintain the following areas of the
printer. Reference the User Manual for complete details.

Table 30 – Part Replacement Interval


16
Item Estimated Life Print Conditions
• 12.5% × 3 color (CMY) + 6.8% (MBK) +
Print head Approximately 7,040 pages / A1 5.7% (BK) = 50% Duty
• Heavyweight Coated paper HG 145 g/m2
• Photo illustration
Maintenance • Standard mode
Approximately 7,000 pages / A1
cartridge • The frequency differs depending on the
usage.
• 100,000 cuts for plain paper.
Cutter 25,000 cuts • 2,000 cuts for self-adhesive media in the
cut mode other than user cut

Table 31 - Cleaning Interval

Operation Method Interval

Exterior Wipe with a damp cloth Once per month


Inside the printer
(Platen, ink tray for borderless Wipe with a damp cloth.
Once per month
printing, pinch roller, tray for waste Use a cleaner brush.
ink, top cover roller, ejection guide)
Roll Unit Wipe with a damp cloth. Once per month

16
The estimated life varies depending on usage status.

imagePROGRAF TM-Series Service Guide June 2021


Revision 4 Page 32
Canon imagePROGRAF TM-Series Service Guide

VII. Limited Warranty Support

A. Canon imagePROGRAF TM-Series Large Format Printer Limited Warranty


The Canon imagePROGRAF TM-Series Large Format Printer Limited
Warranty is effective for a period of one (1) year following delivery to the original
purchaser. This warranty covers the Canon brand product and accessories.
The warranty supports the Canon imagePROGRAF TM-305, imagePROGRAF
TM-300 and imagePROGRAF TM-200 Large Format Printers, and
imagePROGRAF TM-305 MFP Z36 and TM-300 MFP Z36 devices.
Note: No warranty is given for any consumables; such as paper or ink
cartridges.
For detailed warranty information, please refer to the Canon imagePROGRAF
TM-Series Large Format Printer Limited Warranty, page 44.

B. Canon imagePROGRAF Printhead Limited Warranty


The Canon imagePROGRAF Printhead Limited Warranty is effective for a
period of one (1) year after delivery to the original purchaser or for the period
that the “Head Lot” Number of the Printhead as displayed in the “Status
Display” of the “Status Monitor Utility” has a last character of “a”, whichever
period expires first.
For detailed warranty information, please refer to the Canon imagePROGRAF
Printhead Limited Warranty, page 45.

C. Colortrac Z36 Scanner


Canon provides a warranty for the Colortrac MFP Z36 Scanner. The warranty
is effective for a period of one (1) year following delivery to the original
purchaser.

D. Colortrac Z36 All-In-One Controller


Canon provides a warranty for the Colortrac Z36 AIO Controller. The warranty
is effective for a period of one (1) year following delivery to the original
purchaser.

E. Colortrac Lei Series Scanner


The Canon provides a warranty for the Colortrac Lei Series Scanner and is
effective for a period of one (1) year following delivery to the original purchaser.

F. Graphtec CE7000 Plus Warranty


Graphtec America Incorporated provides the warranty for the Graphtec
CE7000 Plus directly to the reseller.

imagePROGRAF TM-Series Service Guide June 2021


Revision 4 Page 33
Canon imagePROGRAF TM-Series Service Guide

G. IMAGEPRINT R.E.D. Software


ColorByte Software provides the warranty for the IMAGEPRINT R.E.D.
Software directly to the reseller.

imagePROGRAF TM-Series Service Guide June 2021


Revision 4 Page 34
Canon imagePROGRAF TM-Series Service Guide

VIII. imagePROGRAF Installation and Extended Service eCarePAK

IMPORTANT
Before purchasing the imagePROGRAF TM-Series. The Dealer/Authorized Servicer
may choose to install the imagePROGRAF TM-Series device and provide
support/service by offering their own maintenance agreement. If the
Dealer/Authorized Servicer cannot or chooses not to install the imagePROGRAF
TM-Series device or to provide support/service for the imagePROGRAF TM-Series
the Dealer/Authorized Servicer must purchase a Canon eCarePAK as described
below.

A. eCarePAK Installations
Installation eCarePAKs are available if the Dealer/Authorized Servicer is
unable to or chooses not to install the imagePROGRAF TM-Series.
An installation eCarePAK must be purchased if:
• If you are not service authorized for the imagePROGRAF TM-Series, and
want to buy an imagePROGRAF TM-Series, you must buy the appropriate
TM-Series installation service (TM-Series Printer Installation, TM-Series
MFP Installation). In this case, the Dealer/Authorized Servicer must not
register the printer serial number in the ASCR system.
• If you are service authorized for the imagePROGRAF TM-Series, but you
choose not to provide support/service. You must buy the appropriate
TM-Series Installation Service.

B. eCarePAK Extended Service Plan


The TM-Series limited warranty is one (1) year. Canon eCarePAK extended
service plans are available for the TM-Series devices to extend coverage for
an additional one (1) year or two (2) years.
The Canon eCarePAK must be purchased with the TM-Series in the following
cases:
• If you are not service authorized for the imagePROGRAF TM-Series, and
want to buy an imagePROGRAF TM-Series you must buy the appropriate
TM-Series Canon eCarePAK extended Service plan. In this case, you must
not register the printer serial number in the ASCR system.
• If you are service authorized for the imagePROGRAF TM-Series, but you
choose not to provide support/service. You must buy the appropriate
TM-Series Canon eCarePAK extended Service plan. If you choose this
option, do not register the printer serial number in the ASCR system.

imagePROGRAF TM-Series Service Guide June 2021


Revision 4 Page 35
Canon imagePROGRAF TM-Series Service Guide

IX. The imagePROGRAF Program Guide


This imagePROGRAF Program Guide contains detailed information to help the
imagePROGRAF Dealer / Authorized Servicer become familiar with Canon USA’s
processes and resources available to assist in servicing the imagePROGRAF
products. The appropriate imagePROGRAF Program Guide for the Dealer /
Authorized Servicer is available on the e-Support Center website.
The imagePROGRAF Program Guide provides information on:

A. Responsibilities
The imagePROGRAF Program Guide details the responsibilities of the
imagePROGRAF Dealer / Authorized Servicer to meet minimum service
requirements in order to attain and maintain authorization as a Canon USA
imagePROGRAF Dealer/Authorized Servicer.

B. Specifying the Dealer / Authorized Servicers Support Model in the


Authorized Servicer/Dealer Customer Registration System
The imagePROGRAF Program Guide details the process to register a device
using the Authorized Servicer/Dealer Customer Registration (ASCR) System.

C. End User Warranty/Post Warranty Support


The compensation process for imagePROGRAF printers that require service
while in-warranty and post warranty period covered by an eCarePak is
explained.
Notes:
• The compensation process for the Colortrac Z36 scanning system is the
same as the process for the imagePROGRAF TM-Series printers.
• The compensation process for the Colortrac L36ei / L24ei scanning system
is the same as the process for the imagePROGRAF printers.

D. Parts & Service Material Orders


The part order process via Canon Network Access (CNA) or the National Parts
Order Center is included. Additionally, the guide details the process for a Dealer
/ Authorized Servicer to purchase a Canon eCarePAK.

E. Technical Support
The imagePROGRAF Program Guide reviews the Technical support available
to the Dealer / Authorized Servicer as web based support via the e-Support
Center website, telephone Support via the Canon USA Technical Support
Center (TSC), and any support escalation if all reasonable troubleshooting
options have been exhausted.

imagePROGRAF TM-Series Service Guide June 2021


Revision 4 Page 36
Canon imagePROGRAF TM-Series Service Guide

X. Appendix

A. Specifications
Note: All specifications are subject to change without notice.

Table 32 - imagePROGRAF TM-305/TM-300/TM-200 Specifications


Item Specification
imagePROGRAF imagePROGRAF imagePROGRAF
Model
TM-305 TM-300 TM-200
Class 36-inch 24-inch
Ink Type Pigment inks /5 color MBK/BK/C/M/Y
Printhead PF-06
Maximum Print Resolution Up to 2400×1200dpi
Input power AC 100-240V(50-60Hz)
Power consumption
69 W maximum
(using wired LAN)
Sleep mode
3.6 W maximum
(using wired LAN)
Power
Supply Sleep mode
3.6 W maximum
(using all ports)
At power off 0.3 W maximum
Default setting for the
time to enter Sleep Approximately 300 seconds
mode
Temperature: 59 - 86°F (15 to 30°C),
Operational Environment
Humidity: 10 - 80 % (No dew condensation)
Acoustic Operation: 44 dB(A) or less (Plain paper, line drawing, standard
Noise Acoustic pressure mode)
(Measured Stand by: 35 dB(A) or less
on ISO7779 Operation: 6.0 bels or less (Plain paper, line drawing, standard
standard) Acoustic power
mode)
Registration
Automatic / Manual
adjustment
Banding adjustment Automatic / Manual
Line length
Manual
adjustment
Head slant
Manual
Detector adjustment
and Color calibration No
Adjustment
Head gap adjustment Automatic / Manual (8 levels)
Non-firing detection Auto
Non-firing
Auto
compensation
Roll media remaining
Barcode print, Auto
detection function
Approximately ±0.1 % or less
Line Accuracy User adjustments necessary. Printing environment and media
must match those used for the adjustments.

imagePROGRAF TM-Series Service Guide June 2021


Revision 4 Page 37
Canon imagePROGRAF TM-Series Service Guide

Table 32 - imagePROGRAF TM-305/TM-300/TM-200 Specifications Continued


Item Specification
imagePROGRAF imagePROGRAF imagePROGRAF
Model
TM-305 TM-300 TM-200
Hard Disk Drive 500 GB (Encrypted) N/A N/A
128 GB
Standard Memory 2 GB 2 GB
(Physical 2 GB)
Expansion slot No Expansion
SGRaster (Swift Graphic Raster)
(Maximum logical page size 200 m)
HP-GL/2 (Maximum logical page size 60 m)
HP RTL (Maximum logical page size 60 m)
Supported Version 1.7
• Not supported: Over print function, Transparent function, and
some others
• Not supported: The file has been set with password
• Recommended: Embedded font. Use the build-in font if there is
PDF none
• List of the built-in fonts:
Printer language
Times-Roman, Helvetica, Courier, Symbol, Times-Bold,
Helvetica-Bold, Courier-Bold, ZapfDingbats, Times-Italic,
Helvetica-Oblique, Courier-Oblique, Times-BoldItalic, Helvetica-
BoldOblique, Courier-BoldOblique
(Maximum logical page size 18 m)
Firmware Supported Version JFIF1.02
• Compression: Basuc DCT (discrete cosine transform)
• Color Mode: RGB/GrayScale
JPEG • Color bit :24bit/8bit
• Pixel :Less than 19,200 pixel both vertically and horizontally
Not supported : Full function of sampling
(Maximum logical page size 18 m)
Apple Air Print Supported
Job control
IVEC
Language
Status reply
SNMP-MIB (Standard MIB, Canon-MIB), IVEC, CPCA
Language
Direct Print
HP-GL/2、HP RTL、PDF、JPEG
Language
Type Flash ROM
Update Updated from USB(Utility use), Ethernet port(without Utility use)
Operation Panel Display: LCD (3.0 inch/7.62cm TFT color)
• Type: Built-in (Hi-Speed USB)
• Mode: Full Speed (12 Mbit/sec), High Speed (480 Mbit/sec),
USB B Port
Bulk transfer
USB Interface • Connector type: Series B (4 pins)
USB Memory
USB A Port N/A N/A
(Direct Print)
• Type: Built-in
• Standard: IEEE 802.3 10base-T,IEEE 802.3u 100base-TX/
Auto-Negotiation, IEEE 802.3ab 1000base-T/ Auto-
Gigabit Ethernet Interface
Negotiation, IEEE 802.3x Full Duplex
• Protocol: SNMP (Canon-MIB supported), HTTP, TCP/IP
(IPv4/IPv6), ftp
• Standard: IEEE802.11n/IEEE802.11g/IEEE802.11b
Wireless LAN • Security: WEP (64/128bit), WPA-PSK (TKIP, AES) , WPA2-
PSK (TKIP, AES)

imagePROGRAF TM-Series Service Guide June 2021


Revision 4 Page 38
Canon imagePROGRAF TM-Series Service Guide

Table 32 - imagePROGRAF TM-305/TM-300/TM-200 Specifications Continued


Item Specification
imagePROGRAF imagePROGRAF imagePROGRAF
Model
TM-305 TM-300 TM-200
Approximately
Approximately
Paper width 8” to 24”
8” to 36” (203.2 to 917 mm)
(203.2 to 610 mm)
Media thickness Approximately 0.003” to 0.03” (0.07mm to 0.8 mm)
Top margin 20 mm, Bottom margin 3 mm, Left/Right
Roll paper
margin 3 mm
Recommended Apple Air Print: Top margin 20 mm, Bottom margin 31
print area mm, Left/Right margin 3 mm
Cut sheet
Others: Top margin 20 mm, Bottom margin 20 mm,
Left/Right margin 3 mm
Roll paper Top margin: 3 mm, Bottom margin: 3 mm, Left/Right
Bordered margin: 3 mm
Roll paper Top margin: 0 mm, Bottom margin: 0 mm, Left/Right
Borderless margin: 0 mm
Printable area
Apple Air Print: 3 mm, Bottom margin: 12.7 mm,
Left/Right margin: 3 mm
Cut sheet
Others: Top margin: 3 mm, Bottom margin: 20 mm,
Left/Right margin: 3 mm
Up to 59’ (18 m) (Varies based on the OS and
Roll paper
application)
Maximum paper length
Up to 63” (1,600 mm) (Varies based on the OS and
Cut sheet
application)
515 mm (JIS B2), 728 mm (JIS B1), 594mm 515 mm (JIS B2),
Recommended (ISO A1), 841 mm (ISO A0), 10", 14", 17", 594mm (ISO A1),
24", 36" 10", 14", 17", 24"
Borderless 257 mm (JIS B4),
297 mm (ISO A3),
Printing 257 mm (JIS B4), 297 mm (ISO A3), 329
329 mm (ISO A3+),
Media Width Printable mm (ISO A3+), 420mm (ISO A2), 8", 12",
420 mm (ISO A2),
16", 20", 30", 300mm, 500mm, 600mm,
8", 12", 16", 20",
800mm
300mm, 500mm,
600mm
17.3” x 50.8” x 29.5” 17.3” x 38.7” x 29.5”
Printer Only N/A x inches (439 mm x (439 mm x 982 mm
1,289 x 748 x) x 748 mm)
41.8” x 38.7” x 29.8”
Printer and Stand 41.8” x 50.8” x 29.8”
(1,060 mm x 982
Approximate Basket Closed (1060 mm x 1,289 mm x 757 mm)
mm x 757 mm)
Dimensions
(H x W x D) Printer and Stand 41.8” x 38.7” x 35”
41.8” x 50.8” x 35”
(1,060 mm x 982
Extended Position A (1060 mm x 1,289 mm x 887 mm)
mm x 887 mm)
41.8” x 50.8” x 43.4”
Printer and Stand
(1,060 mm x 1,289 N/A N/A
Extended Position B
mm x 1,100 mm)
Printer Only N/A 108 lb (48 kg) 91 lb (41 kg)
Approximate
Weight
Printer and Stand 135 lb (61 kg) 132 lb (60 kg) 115 lb (52 kg)

imagePROGRAF TM-Series Service Guide June 2021


Revision 4 Page 39
Canon imagePROGRAF TM-Series Service Guide

Table 33 – Z36 Scanner Specifications


Item Specification
imagePROGRAF TZ-30000
imagePROGRAF TX-4100
Printers Supported imagePROGRAF TX-3100
imagePROGRAF TM-305
imagePROGRAF TM-300
Scan width Approximately 36" (914mm)
Paper path width Approximately 38" (965mm)
Minimum scan width Approximately 6" (150mm)
JPEG/PDF - Approximately 315“ (8m)
Maximum scan length
TIFF - Approximately 598.4” (15.2m)
Minimum scan length Approximately 3.2" (8cm)
Document thickness (1) 0.003” – 0.04” (0.07 – 1.0mm)
Scanner size. W x H x D Approximately 41.6 x 6.1 x 9.9 inches
(Document Return Guides, paper tray down) (1,056 x 156 x 251 mm)
Scanner Weight Approximately 17lbs 3oz (7.8Kg)
Scanner Operating Environment Temp: 10-35C Humidity: 10-90%
SingleSensor
Imaging technology (2)
(Full width straight-line CIS; Colortrac patent).
Optical Resolution (dpi) Up to 1,200dpi
16.7 million color RGB (24-bit), sRGB. 256 level
Color depth and space
greyscale (8-bit). Black & White (1-bit)
Full width dual LED illumination
Illumination
96 LEDs
Scanner optics & calibration Chemically hardened, scratch resistant scan glass
Face up
Rear exit (Document Return Guides to return
document to front)
Document handling Flat Paper path
Viscous damped document hold up system
High Precision Motor
Silicone rubber document feed system
13ips (inches per second)
Scan speed (3)
8-bit grayscale & mono @200dpi
3ips
Scan to PC: Scan speed (3)
24-bit color @200dpi
6ips
Copy: Scan speed (3)
24-bit color @200dpi
+/-0.1% +/-1 pixel (Scan accuracy may vary
Scan Accuracy depending on the operating environment and
the type & thickness of media).
Interface USB 3.0 (backward compatible to USB2)
Scanner controls Stop, Advance, Rewind, LED status

imagePROGRAF TM-Series Service Guide June 2021


Revision 4 Page 40
Canon imagePROGRAF TM-Series Service Guide

Table 34 – Z36 Scanner System Controller Specifications


Item Specification
Sleep = 0.2W
Idle = 12.4W
Scanner power consumption
Scanning color / greyscale at 200dpi = 22.7W /
23.3W
System controller CPU Intel Core i3-8100T.
Operating System Windows 10 Enterprise LTSC 64 bit
Solid State Drive 256GB
RAM 8GB DDR4.
Multi touch 15.6”, 1366 x 768. 3 x USB3 & 1 x
Display USB2, 1 x GbE (rear). Power button and 1 x USB3
(Front).
System controller weight 3.2Kg (7lbs 1oz) / Gross weight is 4.4 kg
System controller software SmartWorks MFP V6
Chinese (Traditional), Chinese (Simplified),
Czech, Dutch, English, Finnish, French,
System controller languages
German, Italian, Japanese, Polish, Portuguese,
Russian, Spanish, Swedish
Sleep : 1.7W
System controller power consumption Idle : 7.9W
Full load : 52.2W
UL (62368-1), Energy Star, FCC, CB (62368-1),
System controller compliances EU - Tier 3 of Lot6/Lot26, CE, VCCI, PSE, CCC,
EAC, RCM, BIS, WEEE, RoHS/REACH

imagePROGRAF TM-Series Service Guide June 2021


Revision 4 Page 41
Canon imagePROGRAF TM-Series Service Guide

Table 35 - Lei Series Scanner Specifications


Colortrac Lei Series Scanner Specifications
Scanner
Item
L36ei Scanner L24ei Scanner
300/300dpi Standard:
• Color: up to 1” per second
• Monochrome: up to 3” per second
300/600dpi High:
COPY
• Color up to 1” per second
• Monochrome up to 3” per second
600/600dpi Best:
• Color up to 0.5” per second
Scan • Monochrome up to 1.5” per second
17
Speed 200dpi Standard:
• Color up to 1” per second
• Monochrome up to 3” per second
300dpi High:
SCAN
• Color up to 0.5” per second
• Monochrome up to 1.5” per second
600dpi Best:
• Color up to 0.33” per second
• Monochrome up to 1” per second
Illumination 96 LEDs 64 LEDs
Optical: 600 dpi
Resolutions
Scan Mode: 200/400/600dpi
Face up, rear exit. Forward document transport only.
Paper Path
Document return guide included. (1 for L24ei, 3 for L36ei)
Scan Width Up to 36” Up to 24”
Minimum Scan Width Up to 6” (15 cm) Up to 6.2” (16 cm)
Document Width Up to 38” (965 mm) Up to 26” (660 mm)
Maximum Scan Length Up to 109” (2,768 mm)
Scan Accuracy 18 0.2% ; +/- 1 pixel
Minimum: Approximately 0.003” (0.07 mm)
Media Thickness
Maximum: Approximately 0.020” (0.50 mm)
• Scan to USB - RGB/Greyscale/BW, TIFF (No ScanApp Lei)
• Scan to USB - RGB/Greyscale/BW, JPG, PDF, M-PDF (ScanApp
Lei available)
Modes • Scan to PC - RGB/Greyscale/BW, Tiff, JPEG, PDF, TiffG4, M-PDF
• Copy - RGB/Greyscale/BW
• Copy & Archive – (Combination of Copy and Scan to PC above).
• Cloud connectivity is achieved by using Direct Print & Share.
Operating Environments 10 – 35°C, 35-90% RH, Non-condensing
Acoustic Noise 50.6 dB gray scan 48.4 dB gray scan
External PSU: Input: 100-240 V, 50-60 Hz
Power Supply
Output: 3.42 at 19 V
17.5 W (Scanning)
Power Consumption 0.6 W (Standby)
11.7 W (Idle)
Compliances VCCL, CB, CE, FCC, UL, ENERGY STAR, S mark, NOM-019-SCFI

17
The scan rate is proportional across the full range of resolutions supported by the scanner. Actual scan times will depend
on the host system performance. Quoted top speeds may be limited by the effective bandwidth of the USB 2 and is not
guaranteed for all media types.
18
The quoted scan accuracy may vary depending on the operating environment and the thickness of the media.

imagePROGRAF TM-Series Service Guide June 2021


Revision 4 Page 42
Canon imagePROGRAF TM-Series Service Guide

Table 35 - Lei Series Scanner Specifications Continued


Colortrac Lei Series Scanner Specifications
Scanner
Item
L36ei Scanner L24ei Scanner
With the Document Return Guide and the Paper Tray Flat.
Approximately 5.2” x 48.7” x 10” Approximately 5.2” x 36.8” x 10”
(131 mm x 1,238 mm x 253 mm) (131 mm x 935 mm x 253 mm)
Without the Document Return Guide and the Paper Tray Flat
Approximately 5.2” x 48.7” x 7.6” Approximately 5.2” x 36.8” x 7.6”
(131 mm x 1,238 mm x 193 mm) (131 mm x 935 mm x 193 mm)
Dimensions (H x W x D)
With the Document Return Guide and the Paper Tray Folded.
Approximately 5.2” x 48.7” x 8.1” Approximately 5.2” x 36.8” x 8.1”
(131 mm x 1,238 mm x 206 mm) (131 mm x 935 mm x 206 mm)
Without the Document Return Guide and the Paper Tray Folded
Approximately 5.2” x 48.7” x 5.7” Approximately 5.2” x 36.8” x 5.7”
(131 mm x 1,238 mm x 146 mm) (131 mm x 935 mm x 146 mm)
Scan App Lei - Sets scan directory.
Minimum PC specifications:
• Windows 7/8/10 - 32bit.
• 100Mbs Ethernet.
• Intel® Celeron, Core-Duo, Core-2-Duo or 2.8GHz Hyper-Threading
(HT) or AMD Dual-Core processors
• 2GB RAM
• High speed 7,200 rpm Serial ATA (SATA) HDD with minimum 2 GB
Scan to Network
for applications and 20 GB free for images
Scan App Lei

Recommended PC specification:
• Windows® 7/8/10 - 64bit.
• 100Mbs Ethernet.
• Intel i3, i5 or i7 processors
• 4GB RAM
• SATA 6.0Gbit/sec USB3 on the motherboard and
• SATA 6.0Gbit 7,200 rpm HDD controller.
Included Software ScanApp Lei Software

Table 36 - Printhead PF-06 Specifications


Item Specification
Model PF-06
Type Bubble-jet on demand
Head configuration 6 Color integrated Type × 1 Printhead
Nozzle pitch 1,200 dpi × (2 lines)
Nozzle per chip 15,360 nozzles (2,560 nozzles × 6 color)
Droplet size minimum 5pl per color
Head replacement User replacement

imagePROGRAF TM-Series Service Guide June 2021


Revision 4 Page 43
Canon imagePROGRAF TM-Series Service Guide

B. Canon imagePROGRAF TM-Series Large Format Printer Limited Warranty


CANON imagePROGRAF TM-SERIES LARGE FORMAT PRINTER LIMITED WARRANTY
The limited warranty set forth below is given by Canon U.S.A., Inc. ("Canon") with respect to the Canon imagePROGRAF Large Format Printer packaged with this
limited warranty and Canon branded accessories and options designed for use with the imagePROGRAF Large Format Printer (collectively, the "Product"). Canon
warrants the Product to be free from defects in workmanship and materials under normal use and service for a period of one (1) year after delivery to the original
purchaser (“Purchaser”) by Canon or its authorized dealer. During the relevant warranty period, Canon shall, in its sole discretion and without charge, repair or
replace any defective part with a new or comparable rebuilt part or replace the Product with a new or rebuilt Product. Warranty replacement shall not extend the
warranty period of the defective Product. This warranty shall not extend to the Canon Printhead for the Product, for which a separate warranty is given. Nor shall this
warranty cover other consumable parts or consumables, such as paper and ink cartridges, as to which there shall be no warranty or replacement.
You must call the number below for remote diagnostic assistance for operation and support of the Product:
• Your local Service Provider; or call
• 1-800-423-2366, Monday through Friday from 8:00 a.m. to 8:00 p.m. ET
You must cooperate with Canon in remotely diagnosing the Products malfunction. Canon may attempt to correct the malfunction remotely, with your assistance. If
Canon cannot fix your Product’s malfunction through remote diagnostics, Canon shall schedule an on-site service call by an independent authorized Canon Service
Provider (the "Service Provider") or Canon will send you a replacement part for any defective user replaceable item. You will be charged at the then-current service
call rates of Canon or the Service Provider if the defects in the Product are not covered by this limited warranty, or if the applicable warranty period for the Product
has expired or warranty coverage has not been sufficiently established by appropriate documentation.
This warranty shall only apply if this Product is used in conjunction with compatible computers, peripheral equipment and software, as to which items Canon shall
have no responsibility. NON-CANON BRAND COMPUTERS, PERIPHERAL EQUIPMENT AND SOFTWARE WHICH MAY BE DISTRIBUTED WITH THE PRODUCT
ARE SOLD AS IS, WITHOUT WARRANTY OF ANY KIND BY CANON, INCLUDING ANY IMPLIEDWARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. The sole warranty, if any, with respect to such non-Canon brand item is given by the manufacturer or producer thereof.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE, RELATING TO THE USE OR PERFORMANCE OF THE PRODUCT. NO OTHER EXPRESS WARRANTY OR
GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THE PRODUCT SHALL BIND CANON
OR ANY SERVICE PROVIDER. NO WARRANTY IS GIVEN ON ANY USED PRODUCT.
THIS WARRANTY SHALL BE VOID AND OF NO FORCE AND EFFECT IF THE PRODUCT IS DAMAGED AS A RESULT OF (A) ABUSE, NEGLECT,
MISHANDLING, ALTERATION, ELECTRIC CURRENT FLUCTUATION OR ACCIDENT, (B) IMPROPER USE, INCLUDING FAILURE TO FOLLOW OPERATING
OR MAINTENANCE INSTRUCTIONS IN, OR ENVIRONMENTAL CONDITIONS PRESCRIBED IN, CANON’S USER'S GUIDE OR OTHER DOCUMENTATION
FOR THE PRODUCT, (C) REPAIR BY OTHER THAN SERVICE REPRESENTATIVES QUALIFIED BY CANON WHO ARE ACTING IN ACCORDANCE WITH
CANON’S SERVICE BULLETINS (D) USE OF SUPPLIES OR PARTS (OTHER THAN THOSE DISTRIBUTED BY CANON) WHICH DAMAGE THE PRODUCT OR
CAUSE ABNORMALLY FREQUENT SERVICE CALLS OR SERVICE PROBLEMS OR (E) USE OF THE PRODUCT WITH NON-COMPATIBLE COMPUTERS,
PERIPHERAL EQUIPMENT OR SOFTWARE, INCLUDING THE USE OF THE PRODUCT IN ANY SYSTEM CONFIGURATION NOT RECOMMENDED IN ANY
USER'S GUIDE OR OTHER DOCUMENTATION FOR THE PRODUCT. NOR DOES THIS WARRANTY EXTEND TO ANY PRODUCT ON WHICH THE ORIGINAL
IDENTIFICATION MARKS OR SERIAL NUMBERS HAVE BEEN DEFACED, REMOVED, OR ALTERED.
ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE PRODUCT OR CONTAINED ON THE SOFTWARE DISKETTES OR CD-ROM'S
ENCLOSED WITH, OR ACCOMPANYING, THE PRODUCT), AND ANY UTILITY SOFTWARE, DISTRIBUTED WITH OR FOR THE PRODUCT, IS SOLD “AS IS”
AND WITHOUT WARRANTY BY CANON. THE SOLE WARRANTY WITH RESPECT TO SUCH SOFTWARE IS CONTAINED IN THE SOFTWARE
MANUFACTURER'S LICENSE AGREEMENT DISTRIBUTED THEREWITH, INCLUDING ANY LIMITATIONS AND DISCLAIMERS THEREON. PLEASE CONTACT
CANON IMMEDIATELY IF YOU HAVE NOT RECEIVED A COPY OF THE SOFTWARE MANUFACTURER'S LICENSE AGREEMENT.
NEITHER CANON NOR ANY SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND
DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY SERVICE PROVIDER), LOSS OF REVENUE OR PROFIT, FAILURE T0 REALIZE SAVINGS OR OTHER
BENEFITS, LOSS OR CORRUPTION OF DATA INCLUDING, WITHOUT LIMITATION, DATA STORED ON THE PRODUCT'S HARD DISK DRIVE,
EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA, STORAGE CHARGES OR OTHER SPECIAL,
INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT, REGARDLESS OF THE LEGAL
THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ANY SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ANY SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE
PRICE OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND
LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS, ARISING OUT OF THE POSSESSION, USE,
MISUSE OR INABILITY TO USE THE PRODUCT SOLD BY CANON NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY
SERVICE PROVIDER. THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE PURCHASER, AND STATES SUCH PURCHASER'S
EXCLUSIVE REMEDY.
CONDITIONS OF WARRANTY
Defective parts must be returned to Canon or a Service Provider with all necessary documentation and will become the property of Canon.
THIS WARRANTY APPLIES TO PRODUCTS SOLD AND USED IN THE U.S.A. ONLY.
CANON U.S.A., INC.
One Canon Park
Melville, NY 11747-3336

imagePROGRAF TM-Series Service Guide June 2021


Revision 4 Page 44
Canon imagePROGRAF TM-Series Service Guide

C. Canon imagePROGRAF Printhead Limited Warranty


Canon U.S.A., Inc. and Canon Canada, Inc. (collectively "Canon") warrant the imagePROGRAF Printhead packaged with this Limited Warranty
(the "Printhead") to be free from defects in workmanship and materials under normal use and service, for a period of one-year after delivery to
the original purchaser of the Printhead, or for the period that the “Head Lot Number” of the Printhead, as displayed in the “Status Display” of the
Status Monitor utility accompanying the Product in which the Printhead is incorporated, has a last character of “a” 19, whichever period expires
first. During the relevant warranty period, Canon shall, in its sole discretion and without charge, repair or replace any defective Printhead with a
new or comparable rebuilt Printhead. Warranty replacement shall not extend the warranty period of the defective Printhead. Canon U.S.A., Inc.,
will only provide warranty coverage for those Printheads purchased in the United States. Canon Canada, Inc. will only provide warranty coverage
to those Printheads purchased in Canada. Under no circumstances will warranty coverage for Printheads purchased in the United States be
provided in Canada, and under no circumstances will warranty coverage for those Printheads purchased in Canada be provided in the United
States.
To arrange for warranty services by Canon please call:
If purchased and used in the United States: If purchased and used in Canada:
• 1-800-423-2366, Monday through Friday • 1-800-OK-CANON, Monday through Friday
from 8:00 a.m. to 8:00 p.m., E.T. from 9:00 a.m. to 8:00 p.m., E.T.
If the Printhead malfunction is not covered by this Limited Warranty or the applicable warranty period has expired or has not been sufficiently
established by appropriate documentation, you will be required to replace the Printhead at your expense.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES
AND CONDITIONS REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, RELATING TO THE USE OR
PERFORMANCE OF THE PRINTHEAD. NO OTHER EXPRESS WARRANTY, CONDITION OR GUARANTY, EXCEPT AS MENTIONED ABOVE,
GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THE PRINTHEAD SHALL BIND CANON OR ANY SERVICE PROVIDER.
NO WARRANTY IS GIVEN ON ANY USED PRINTHEAD.
This warranty shall be void and of no force and effect if the Printhead is damaged as a result of (a) abuse, neglect, mishandling, improper cleaning,
unauthorized repairs or alteration of the Printhead, or a Product in which the Printhead is incorporated, electric current fluctuation, or accident, (b)
improper use, including failure to follow operating or maintenance instructions in, or environmental conditions prescribed in, Canon's operator's manual
or other documentation, (c) installation or repair by other than service representatives qualified by Canon who are acting in accordance with Canon's
service bulletins, or (d) use of supplies or parts (other than those distributed by Canon) which damage the Printhead or cause abnormally frequent
service calls or service problems. Nor does this warranty extend to any Printhead on which the original identification marks or serial numbers have
been defaced, removed, or altered.
NEITHER CANON NOR ANY SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED
SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY SERVICE PROVIDER), LOSS OF REVENUE OR PROFIT, FAILURE TO
REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA,
STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO
USE THE PRINTHEAD REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ANY SERVICE
PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ANY
SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRINTHEAD CAUSING THE ALLEGED DAMAGE.
WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS
AND PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO USE THE
PRINTHEAD SOLD BY CANON NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY SERVICE PROVIDER. THIS
LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRINTHEAD AND STATES SUCH
PURCHASER’S EXCLUSIVE REMEDY.
CONDITIONS OF WARRANTY
At Canon’s discretion, defective parts must be returned with all necessary documentation and will become the property of Canon.
THIS WARRANTY APPLIES TO PRINTHEADS PURCHASED AND USED ONLY IN THE ORIGINAL COUNTRY OF PURCHASE: U.S.A. AND
CANADA, AS APPLICABLE.

Canon U.S.A., Inc. One Canon Park, Melville, New York 11747
Canon Canada, Inc. 6390 Dixie Road Mississauga, Ontario L5T 1P7 Canada

19
Subject to the first paragraph of this Limited Warranty, any character other than “a” displayed as the last character of the Head
Lot Number signifies that warranty coverage has lapsed. Please see http://www.usa.canon.com/imageprograf for further
information.

imagePROGRAF TM-Series Service Guide June 2021


Revision 4 Page 45
Canon imagePROGRAF TM-Series Service Guide

D. List of Tables
Table 1 – Product Configuration ................................................................................................ 3
Table 2 -Hardware Option ......................................................................................................... 5
Table 3 – Contour Cutter ........................................................................................................... 5
Table 4 - Software Option.......................................................................................................... 5
Table 5 - eCarePAK Options ..................................................................................................... 6
Table 6 - Supplies and Consumables ....................................................................................... 6
Table 7 - imagePROGRAF TM-305 Box Contents.................................................................... 7
Table 8 - imagePROGRAF TM-305 MFP Z36 Box Contents .................................................... 7
Table 9 - imagePROGRAF TM-300 Box Contents.................................................................... 8
Table 10 - imagePROGRAF TM-300 MFP Z36 Box Contents .................................................. 8
Table 11 - imagePROGRAF TM-300 MFP L36ei Box Contents ............................................... 9
Table 12 - imagePROGRAF TM-200 Box Contents ............................................................... 10
Table 13 - imagePROGRAF TM-200 MFP L24ei Box Contents ............................................. 10
Table 14 - imagePROGRAF TM-Series Online Course Modules ........................................... 17
Table 15 - imagePROGRAF Z36 Scanner Online Training .................................................... 17
Table 16 - Service Materials .................................................................................................... 19
Table 17 - Power and Plug Requirements .............................................................................. 20
Table 18 - Printer Main Unit Power Receptacle ...................................................................... 20
Table 19 – Dimensions ............................................................................................................ 21
Table 20 – Weight ................................................................................................................... 21
Table 21 – imagePROGRAF TM-305 / TM-300 Installation Space Requirements ................. 22
Table 22 – imagePROGRAF TM-200 Installation Space Requirements ................................ 23
Table 23 - Estimated Installation Times .................................................................................. 24
Table 24 - Installation Service Support Tools .......................................................................... 24
Table 25 - Special Tools, Solvents and Oils List ..................................................................... 25
Table 26 - Consumables List (Main Unit) ................................................................................ 28
Table 27 - imagePROGRAF TM-305 / TM-300 Consumable Parts List ................................. 29
Table 28 - imagePROGRAF TM-200 Consumable Parts List ................................................. 30
Table 29 – Recommended Spare Parts List ........................................................................... 31
Table 30 – Part Replacement Interval ..................................................................................... 32
Table 31 - Cleaning Interval .................................................................................................... 32
Table 32 - imagePROGRAF TM-305/TM-300/TM-200 Specifications .................................... 37
Table 33 – Z36 Scanner Specifications ................................................................................... 40
Table 34 – Z36 Scanner System Controller Specifications ..................................................... 41
Table 35 - Lei Series Scanner Specifications .......................................................................... 42
Table 36 - Printhead PF-06 Specifications .............................................................................. 43

imagePROGRAF TM-Series Service Guide June 2021


Revision 4 Page 46

You might also like