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    Taking Simple Phone Message

    Uploaded by

    Sri Adi Setiawan

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Taking Simple Phone Message

    Uploaded by

    Sri Adi Setiawan
    6 views6 pages

    Copyright

    © © All Rights Reserved

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    DOCX, PDF, TXT or read online from Scribd

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    Copyright:

    © All Rights Reserved
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    Download as docx, pdf, or txt
    6 views6 pages

    Taking Simple Phone Message

    Uploaded by

    Sri Adi Setiawan

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 6

    Taking simple phone

    Taking simple phone message is something that is important and useful in every language. At home or at
    work, we might need this skill when we receive a call on the phone and need to pass a message for
    others. We'll discuss how to take a simple phone message in this post. Taking simple phone message
    adalah sesuatu yang penting dan berguna dalam setiap bahasa. Di rumah atau di tempat kerja, kita
    mungkin memerlukan keterampilan ini ketika kita menerima panggilan di telepon dan perlu
    menyampaikan pesan untuk orang lain.

    There are some useful different phrases we can use for that. Ada beberapa ungkapan yang kita bisa
    gunakan:

    When calling someone


    (Saat menelepon seseorang )

    - Hello, can I speak to [name], please?

    - Good morning/afternoon. This is [your name]. I would like to speak to [name].

    If you're the caller and the person you want to talk to is not there, you can leave a message. Here's some
    other useful phrases you can use.

    - I would like to speak to [name] about ...

    - Could you ask [name] to call me back at ... pm?

    - Do you know when he/she will be back?

    When receiving the call


    (ketika menerima telepon)

    - Hello, [your name] speaking.

    - Good morning/afternoon. [your name] speaking.

    - Good morning/afternoon. This is [your company name and your name] speaking. May I help you?

    When a caller asks for someone who's not there


    (ketika penelepon menanyakan seseorang yang tidak ada)

    - I'm sorry. He/she is not at home/in the office at the moment. ... [provide the reason here]. May I take a
    message?

    - I am sorry. He is not in today.

    - [Name] is not here, yet. Can I take a message?

    - I'm sorry. He's in a meeting now. Would you like to leave a message?
    - She's on a vacation leave now. May I take a message?

    - I am sorry, he is out at the moment

    - I am afraid, he is not able to answer. He is busy right now

    - Any message?

    - Could you get her to ring me back, please?

    When the message is not clear, you can ask the caller to repeat.
    (ketika pesan tidak jelas, kamu akan menanyakan penelepon kembali)

    - Could you speak more slowly, please?

    - Could you repeat that, please?

    - Could you spell that, please?

    Let's take a look at the dialogue below as an example.

    (1) Linda is calling her friend, Tina. But, Tina is not at home. Her brother picks up the phone and asks
    Linda if she wants to leave a message. (Linda menelepon temenya, Tina. Tina tidak ada dirumah.
    Abangnya mengangkat telepin dan menanyaka ke Linda jika ia ingin meninggalkan pesan.

    Dodi: Hello, Dodi speaking.


    Linda: Hey Dodi, is Tina home?
    Dodi: Uhmm... Who is this? Tina hasn't come back home yet.
    Linda: This is Linda. Do you know when she'll be back?
    Dodi: Oh hey, Linda. I'm not sure but probably in an hour or two. She went out to buy something. Can I
    take a message?
    Linda: Yes, could you tell her to call me back, please?
    Dodi: Sure.
    Linda: But I've just changed my number. Could you pass it to her?
    Dodi: Yeah... What's your number? I'll take a note.
    Linda: Okay. My number is 0815-9876-799.
    Dodi: Let me repeat. 0815-9876-799, right?
    Linda: That's correct.
    Dodi: Ok. I'll tell her when she comes back.
    Linda: Thanks again, Dodi.
    Dodi: You're welcome.

    Note:
    When receiving the call _____________
    When a caller asks for someone who's not there _____________

    (2) Tatia is calling Mr. Rio's office. But, Mr. Rio is currently away for a meeting so his assistant, Leia, is
    answering the call. (Taatia menelepon Kantor Mr. Rio. Tetapi ia ada rapat dengan asistennya. Leia
    mengangkat telepon.

    Leia: Good morning. Leia Gunawan from Smith Company speaking. May I help you?
    Tatia: Good morning. This is Tatia Sukma. I would like to speak to Mr. Rio.
    Leia: I'm sorry. Mr. Rio is currently away for a meeting. Would you like to leave a message?
    Tatia: Yes, please. Please tell him that I'm Tatia, the marketing office from Nielda Company. I would like
    to confirm the project he's submitting to our office last month. Could you tell him to check his email and
    call me back after he check that?
    Leia: Of course. Do you have the email address so I can tell him to check the email from that address?
    Tatia: Yes. It's [email protected].
    Leia: Ok. Let me repeat, [email protected].
    Tatia: That's correct. My number is 739-5282.
    Leia: Got it. 739-5282.
    Tatia: Yes.
    Leia: I'll let Mr. Rio know about it after he comes back from the meeting.
    Tatia: Thank you so much.
    Leia: You're welcome.

    Note:
    When Calling someone _____________
    When receiving the call _____________
    When a caller asks for someone who's not there _____________

    Conclusion/kesimpulan.

    Actually, there's no strict rules on how to receive a call and take a message. We just need to make sure
    we know who the caller is, what do they want to talk about, what the message is, and to what number
    the person should call them back if they have many numbers. (Sebenarnya, tidak ada aturan ketat
    tentang cara menerima panggilan dan menerima pesan. Kita hanya perlu memastikan bahwa kita tahu
    siapa peneleponnya, apa yang ingin mereka bicarakan, apa pesannya, dan ke nomor berapa orang
    tersebut harus menelepon kembali jika mereka memiliki banyak nomor).

    The exercise (tugas)

    Choose the correct number A,B, C, or D for each number


    1. Caller : Hello. ?
    Nita : I’m sorry, he is out. Could you call back at four?
    Caller : All right. Thank you.
    A. Could you speak to Mr. Aziz, please
    B. Can I take a message from you
    C. Could I speak to Mr. Aziz, please
    D. No here.
    E. Would you like to call him

    2. Aryo : Good morning.This is Aryo calling.May I talk to Mr.Agus,please?


    Receptionist : I’ll try to put you through to Mr.Agus at his office.

    A.It’s all right


    B.Hold the line,please
    C.Who’s speaking,please!
    D.Sorry to keep you waiting
    E. It’s Okay

    3. Telephone Message
    For : Mr. Graham
    Date : 10/6/2000 Time: 12.00
    From : Ms. Kim Beverly
    Departure of Agriculture
    Phone : 555-7501
    Message : Please ring him. Urgent. Tell him If I have received his facsimile.

    Taken by : Anita

    Based on the telephone message form, who’s the message for? It’s for
    A. Ms. Kim Beverly
    B. Mr. Graham
    C. Anita
    D. Urgent
    E. It’s not mentioned

    4. Caller:Hello ?
    Nita :I’m sorry,he is out .Could you call back at four?
    Caller:All right.Thank you

    A.Could you speak to Mr.Aziz,please?


    B.Can I take a message from you
    C.Could I speak to Mr.Aziz,please?
    D.Would you like to call him again
    E. can you go back?
    Complete the telephone conversation by choosing the correct
    words in brackets! ( pilihlah jawaban yang benar yang jawabannya
    tersedia didalam kurung)

    Lika : Hello, good morning. This is Yotefa entertainment. May I


    help you?

    Juna : Good morning. I am Juna (5) ..(will/can/must) I speak


    to Mr. Yuan, please?

    Lika : I’m sorry, he is out at the moment.

    Juna : Do you know what time is he (6) (back/go/coming)


    back?

    Lika : I am afraid I (7) .(don’t see/doesn’t know/don’t know)

    Juna : Can I leave message, please?

    Lika : Sure, Mr. Juna.

    Juna : Please tell him to come to our new product


    exhibition tomorrow morning at my office.

    Lika : Anything else?

    Juna : No, thank you.

    Lika : You are welcome.

    Study the dialogue and answer the questions

    Vidy : Hello. Is this Sinta?


    Barnie : I am sorry. You called the wrong number. Sinta is my sister.
    Vidy : Sorry, but she gave this number yesterday. She said to call her to this number. Her card is out of
    order.
    Barnie : It’s ok. But, sinta is not at home. Do you want to leave any message?
    Vidy : Yes. Please tell her to come to my birthday party tomorrow at Horison hotel.
    Barnie : Ok. Will tell her.
    Vidy : Thank you
    Barnie : You are welcome.
    8. Who is Calling Sinta?

    Someone who’s calling Sinta is Vidy.


    9. Who gave the number to Vidy?

    Someone who gave the number to Vidy is Sinta.

    10. What is probably Barnie say to Sinta when she is home?

    Barnie will tell Sinta to come to Vidy’s birthday party tomorrow at Horison hotel.

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