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IT SOP Format

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msdticketing
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6 views2 pages

IT SOP Format

Uploaded by

msdticketing
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Standard Operating Procedure

Title: [Enter Title Here]

Date of Creation: [Enter Date]

Version: [Enter Version Number]

Prepared By: [Enter Name/Department]

Approval By: [Enter Name/Department]

Table of Contents

1. Introduction
 Purpose
 Scope
 Definitions, Acronyms, and Abbreviations
 References
2. Roles and Responsibilities
 IT Manager
 System Administrators
 Network Administrators
 Help Desk Technicians
 Users
3. Procedures
 Incident Management
 Change Management
 Problem Management
 Configuration Management
 Access Management
 Backup and Recovery Procedures
 Security Procedures
 Disaster Recovery Procedures
 Software Installation and Updates
 Hardware Installation and Maintenance
 Monitoring and Reporting Procedures
4. Documentation
 Documenting Incidents
 Documenting Changes
 Documenting Problems
 Documenting Configurations
 Documenting Access Requests
 Documenting Backups and Recovery Plans
 Documenting Security Measures
 Documenting Disaster Recovery Plans
5. Tools and Technologies
 List of IT Tools and Technologies Used
 Purpose of Each Tool
 Instructions for Using Each Tool
6. Training and Onboarding
 Training Requirements for IT Staff
 Onboarding Procedures for New IT Staff
 Continuous Learning and Development Opportunities
7. Communication
 Internal Communication Channels
 External Communication Channels
 Emergency Communication Procedures
8. Compliance and Regulations
 Relevant Regulations and Standards (e.g., GDPR, HIPAA, ISO 27001)
 Compliance Requirements
 Auditing Procedures
9. Appendices
 Sample Forms (e.g., Incident Report Form, Change Request Form)
 Glossary of Terms

Revision History

Version Date Description Revised By


1.0 [MM/YYYY] Initial Release [Name]
1.1 [MM/YYYY] Updated Procedures [Name]
1.2 [MM/YYYY] Added Training Section [Name]

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