4/2/2024 Marketplace

System
Problem Definition :
The marketplace system aims to:

1. Connect buyers and sellers for transactions.

2. Ensure transaction security.

3. Improve user experience with easy navigation and clear communication.

4. Help sellers manage inventory effectively.

5. Offer customer support for queries and disputes.

Scope:

The scope of the marketplace system includes features like:

1. User registration and profiles.

2. Product listings with details.

3. Easy search and filtering.

4. Shopping cart and checkout.

5. Secure payment processing.

6. Ratings and reviews.

7. Order management.

8. Customer support."

This clear definition helps stakeholders understand what to expect and prioritize for successful
development. When studying existing systems, focus on how transactions, inventory, and customer
interactions are managed.

Problem Description :
The marketplace system aims to facilitate secure transactions between buyers and sellers while
enhancing user experience. Key objectives include ensuring transaction security, improving user
interface, and providing efficient inventory management. Additionally, the system should offer reliable
customer support to address queries and disputes. By defining these goals clearly, stakeholders can align
their expectations and priorities for successful development.
Study on Existing Systems:
Studying existing systems is a valuable step in any project, as it provides insights into what
works well and what can be improved. When conducting a study on existing marketplace
systems for your project, here are some steps you can take:

1. Research: Study popular marketplace platforms like Amazon, eBay, and Etsy.
2. Analysis: Look at features, user feedback, technical architecture,
scalability, performance, security, and regulatory compliance.
3. User Feedback: Pay attention to what users like and dislike about existing systems.

4. Technical Architecture: Understand how systems are built, including databases

and backend/frontend technologies.
5. Scalability and Performance: Assess how systems handle growth and heavy loads.
6. Security Measures: Investigate measures to protect user data and ensure
secure transactions.
7. Regulatory Compliance: Consider adherence to data privacy and payment
processing regulations.
8. Case Studies: Explore success stories of businesses using these systems.
Studying existing systems provides insights and inspiration for your own
project.

Characteristics:
1. User-Friendly Design: Easy-to-use interfaces for browsing and buying.
2. Wide Product Range: Lots of products with clear details.
3. Secure Logins: Safe account access with strong authentication.

4. Smooth Ordering: Easy steps for buying and tracking orders.

5. Honest Reviews: Open feedback helps users make decisions.
6. Handles Growth: Can handle more users and transactions as needed.
7. Easy Payments: Convenient payment options integrated.
8. Safe Transactions: Strong security keeps data and payments safe.

9. Helpful Support: Quick and helpful assistance when needed.

10. Stays Updated: Keeps improving to meet changing needs.
Strength:
1. Variety: They offer a wide range of products.

2. Growth: They can handle more users and transactions.

3. Trust: Users feel secure with their purchases and information.
4. Ease: Shopping and selling are straightforward and intuitive.
5. Safety: Strong measures protect against fraud and data breaches.
6. Support: Helpful assistance is available when needed.

7. Innovation: They continually improve and add new features.

8. Marketing: Effective campaigns attract and retain users.
9. Partnerships: Collaborations expand offerings and reach.
10. Adaptability: They stay relevant by adjusting to changes.

weaknesses:
1. Competition: Facing tough competition from other platforms.

2. Trust Issues: Users may doubt the platform's reliability.

3. Technical Problems: Glitches and slow performance frustrate users.
4. Limited Options: Not enough variety in products or services.
5. Security Risks: Vulnerabilities can jeopardize user data.

Drawbacks of Existing Systems:

1. Complexity: Some systems are hard to navigate.
2. Limited Customization: Users can't personalize their experience much.

3. High Fees: Platforms charge steep fees, cutting into profits.

4. Search Problems: Finding specific items can be tricky.
5. Seller Competition: Too many sellers can drive down prices.
6. Trust Concerns: Users worry about scams or fraud.
 7. Slow Support: Help responses can be slow.
8. Policy Confusion: Users get confused by changing rules.
9. Tech Issues: Glitches and crashes disrupt shopping.

10. Lack of Innovation: Platforms don't introduce new features often.

Scope of Proposed System;

1. User Accounts: Enable user registration and profile management.

2. Product Listings: Allow sellers to list products with details and images.
3. Order Management: Facilitate easy ordering and tracking of purchases.
4. Search and Filtering: Provide efficient product search and filtering options.
5. Reviews and Ratings: Allow users to leave feedback and ratings

Gathering Data Requirements and Functional Requirements;

Data Requirements;
1. User Info: Names, emails, passwords.
2. Product Details: Names, descriptions, prices.

3. Orders: What users buy, when, and how much.

4. Reviews: What users think of products.
5. Payments: How users pay for orders.
6. Admin Info: Who manages the system.
7. Security Logs: Records of login attempts.

8. System Settings: Configuration options

Functional Requirements:
1. User Management: Registration, login, and account management.
2. Product Listing: Adding, editing, and deleting product listings.
 3. Search and Filter: Easy product discovery for users.
4. Order Processing: Ordering, tracking, and cancellation.
5. Review and Rating: Feedback on products from users.

6. Payment Integration: Secure transactions with payment gateways.

7. Admin Dashboard: Tools for managing users, products, and orders.
8. Reporting: Insights on sales and user activity.
9. Notifications: Alerts for order updates and events.
10. Security Measures: Protection of user data and prevention of unauthorized access.

End Users:
1. Buyers
2. Sellers

3. Administrators
4. Customer Support

Entities:

1. User
2. Product
3. Order
4. Review

5. Payment
6. Admin
7. Customer Support Ticket

DFD FLOW CHART:

Attributes in Marketplace System:
Attributes in Hotel Management After determining the entities the attributes for each entity should be
defined. Attributes are different characteristics such as the name of the entity, the id of the entity, etc.

1. User Management:

 User ID

 Username

 Email

 Password

 Role (buyer, seller, admin)

 Contact information

2. Product Listings:

 Product ID

 Name

 Description

 Price

 Quantity

 Seller ID

 Category

 Images

3. Order Processing:

 Order ID

 Buyer ID

 Product ID(s)

 Quantity

 Total price

 Order status (pending, shipped, delivered)

 Order date/time

4. Reviews and Ratings:

 Review ID
  Product ID

 User ID (reviewer)

 Rating

 Review text

 Date/time

5. Payment Transactions:

 Payment ID

 Order ID

 User ID (payer)

 Amount

 Payment method

 Payment status (pending, completed)

 Date/time

6. Admin Management:

 Admin ID

 Username

 Email

 Password

 Admin privileges (manage users, products, orders)

7. Customer Support:

 Support ticket ID

 User ID (requester)

 Description of issue

 Ticket status (open, in progress, resolved)

 Date/time created

 Date/time updated

These attributes define the essential information needed to manage and operate a marketplace system
effectively.
Mapping Relationships and Cardinalities:
Mapping relationships and cardinalities helps define how entities in a database are related to each other
and the nature of those relationships. Here's how you might map relationships and specify cardinalities
for a marketplace system:

1. User - Order Relationship:

 One user can place many orders (one-to-many).

 One order is placed by one user (many-to-one).

2. User - Review Relationship:

 One user can leave many reviews (one-to-many).

 One review is written by one user (many-to-one).

3. User - Payment Relationship:

 One user can make many payments (one-to-many).

 One payment is made by one user (many-to-one).

4. User - Support Ticket Relationship:

 One user can submit many support tickets (one-to-many).

 One support ticket is submitted by one user (many-to-one).

5. Product - Order Relationship:

 One product can be included in many orders (one-to-many).

 One order includes one product (many-to-one).

6. Product - Review Relationship:

 One product can have many reviews (one-to-many).

 One review is for one product (many-to-one).

7. Admin - Support Ticket Relationship:

 One admin can handle many support tickets (one-to-many).

 One support ticket is handled by one admin (many-to-one).

These mappings and cardinalities define the connections between entities in your marketplace system,
clarifying how they interact and ensuring data integrity.
Entity Relationship Diagram (ERD)

Name
descript ID rating

ID
date

price product review comments

status
ID

ID
Buyer order
ID
name

price user
Date
info role

ID

ID
User admin
name
Order
payment ID

password
method
Email
date

Support
ticket.

description
status

Date
ID Date
created updated