Marketing Report
Marketing Report
Marketing Report
in a world of
Paradox
Contents
5 Introduction
48 Interview: Institute
of Digital Fashion
Image via Unsplash, Cover via @joooo.an
MEET THE TEAM
The Independents Group is a global community for industry leaders across luxury and lifestyle, comprising Atelier
ATHEM, Atelier LUM, Bureau Betak & Bureau Future, CTZAR, INCA Productions, Karla Otto, K2, Lefty, Prodject
and The Qode. Providing clients with end-to-end solutions to become key culture brands, the group aligns a global
perspective with on-the-ground, local insights. As such, the collective is powerfully positioned to offer streamlined
strategy, creative services, talent partnerships, influencer marketing, communications and bespoke experiences for
leading brands across key markets, by way of its presence in Milan, Paris, London, Munich, New York, Los Angeles, Hong
Kong, Beijing, Shanghai, Singapore, Tokyo, Seoul, Dubai, Jeddah and Riyadh.
Founded in 2008, CTZAR revolutionized brand-consumer Founded in 1982, Karla Otto is a full-service brand-building
interaction by leveraging word-of-mouth influence from key agency, operating from thirteen cities across the globe.
opinion leaders. In over 15 years, we’ve evolved into a pre- Karla Otto’s service is unparalleled. Blending the best of
mier global social media and advocacy agency, specializing fashion, beauty, design, lifestyle, and arts & culture, we offer
in social media strategies and content production across a panoramic view of opportunities and the ability to execute
fashion, beauty, and lifestyle. With our extensive network complex ideas. Our loyal network and unrivalled approach
and innovative cultural engagement, we empower brands to to culture and community enables us to take brands to
boldly venture into new territories. brave new territories.
3
2024:
Between Staying
Grounded and
Escapism
4
THE PERMACRISIS PARADOX The post-COVID ‘revenge spend’ years have
been characterised by rapid growth in luxury
We have now entered a third phase after the groups, but they are now regaining their pre-
COVID-19 pandemic – from the crisis itself, pandemic behaviours. As a result, brands have
followed by the recovery phase, to the return to to work harder than ever to not only gain
a new normality. However, this ‘new normality’ commerce, but also consumers’ attention and
is anything but normal. The world is currently trust.
in a state of ‘Permacrisis.’ War, economic
turbulence and shifts in political power are CTZAR + INSIGHTS BY KARLA
happening simultaneously, transforming reality OTTO: SOCIAL AND DIGITAL
around us. Consequently, consumers are faced EXPERTISE
with paradoxes, oscillating between ecological
aspirations and jet-setting city breaks, luxury The digital acceleration has heightened our
products and financial challenges as well as a emotional state, increasing the speed of trend
desire for discretion coupled with the growing cycles and subsequent market and cultural
impact of technology. behaviours. With these myriad of factors at
play, Karla Otto’s Insight team partners with
CONSUMERS WANT MORE social media experts CTZAR to unpick the key
FROM BRANDS NOW strategies that are shaping the state of brand
marketing today, showcasing how industry
Consumers are a heightened emotional insights and holistic agency expertise at The
ecosystem, over-indexing on anxiety, fear, Independents can help shape your brand for
insecurity, loneliness and depression. As a success in this ever-changing landscape.
result, they’re seeking brands and products that
address these vulnerabilities and align with their In this report, we break our insights into two
values. Edelman’s 2023 Global Trust Barometer sections to reflect the aforementioned state of
pinpoints how consumers are looking to paradox: one grounded in reality, the other with
brands to establish a human connection, and a mindset of escapism.
that they are now the most trusted institutions
for consumers, over NGOs, media and
governments. This challenges the traditional
‘Brands have to work harder than ever
way of business, carving out an imperative for not only to gain commerce, but also
authenticity, accountability and empathy, while consumers attention and trust.’
security and safety are a top priority.
2024 has the potential to be a transformative Enjoy the read,
year for brands and consumers alike.
Insights by Karla Otto & CTZAR
Image courtsey of GCDS
5
INSIGHTS: KEY DRIVERS
SPENDING POWER
6
INSIGHTS: KEY DRIVERS
DIGITAL ACCELERATION
The advancements in technology are creating
a divide in consumers’ minds. The devices that
were meant to connect us and create
a democratic means of communication are
making people feel lonely and isolated. In 2023,
the ONS found those aged 16-29 are 2x
as likely to report feeling lonely often or always,
ECO-ANXIETY compared with those over the age of 70.
Eco-anxiety exacerbates consumers’ worries. As a result, new generations are beginning
The year 2023 witnessed record-breaking to move offline and in search of more meaningful
temperatures and a significant uptick in natural communities. With this, IRL events will see
and climatic disasters. This trend persisted into a comeback, alongside the need for brands
2024, evident from the onset of the year with to create communities online as well as off.
the Noto earthquake in Japan and subsequent
tsunami warnings, disrupting the travel season
for many. Consequently, consumers are
becoming more vigilant about the precarious
ecological state of the planet, and they demand
transparency and trustworthiness from brands
All images via Unsplash
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8
2024
PART 1:
Grounded
in Reality
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KEY STRATEGY #1
In Search of
Authenticity
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KEY STRATEGY #1 - AUTHENTICITY
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KEY STRATEGY #1 - AUTHENTICITY
12
KEY STRATEGY #1 - AUTHENTICITY
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KEY STRATEGY #1 - AUTHENTICITY
Social Media
Trends To Know
Fashion Week. This reopened
conversations around natural
femininity, sparking new
6.4B Views on motivation to show beauty as
TikTok it really is, to escape the frantic
@yhkayla
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KEY STRATEGY #1 - AUTHENTICITY
@elizabeth_miami
TikTok videos unveil the behind-the-
scenes reality, often far from the
idealised content of influencers.
#HappyHouse It’s a striking testimony to the
need for truth that internet
In keeping with this quest users can feel, increasingly
for truth, some social media turning to transparent and
trends go even further. The authentic profiles willing to
#HappyHouse trend on TikTok share their struggles to make
reveals, sometimes abruptly, them more relatable.
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KEY STRATEGY #1 - AUTHENTICITY
CASE STUDY:
Gucci Taps Amelia
Dimoldenberg to Foster
Authentic Conversation
$4M
EMV ON
INSTAGRAM
LEFTY, 2023
3.1M
FOLLOWERS
@AMELIADIMZ
1.6M 12M
FOLLOWERS IMPRESSSIONS
@AMELIADIMZ ON TIKTOK
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KEY STRATEGY #1 - AUTHENTICITY
THE POWER OF
AUTHENTIC VOICES
60% 43%
Of TikTok users want Of consumers prefer
to see ‘funny’ fashion influencers
or ‘enternaining’ who are ‘relatable’.
content - more than
any other platform. BOF X MCKINSEY, 2023
Image via Getty
GWI, 2023
17
KEY STRATEGY #2
Everyday
Pleasures
Image via Getty
18
KEY STRATEGY #2 - EVERYDAY PLEASURES
55%
Of UK consumers
agree that premium
coffee is an ‘affordable
luxury’.
MINTEL, 2023
61%
Of consumers
globally say they
look for ‘everyday
moments of
hapiness’ they can
experience.
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KEY STRATEGY #2 - EVERYDAY PLEASURES
THE RISE OF
EVERYDAY everyday errands, wearing the
The real-life appeal has given brand’s latest pieces
birth to ‘mundane’ marketing. in a real setting. In 2024,
Led by Bottega Veneta, whose this aesthetic was taken a step
paparazzi campaign featuring further by GCDS, adding
A$AP Rocky and Kendall an ‘in-action’ element via spilt
Jenner went viral in December coffee shots, and creating
2023, this format depicts a thumb-stopping moment on
celebrities running social media.
THE ELEVATED
PAPER BAG
Balenciaga further cemented
the mundane aesthetic
during its fall 2024 show in
Los Angeles, where models
were sent down the Windsor
Square neighbourhood
carrying branded coffee cups
and the latest Erewhon
shopping bag collaboration –
Erewhon Market
Image courtesy of GCDS
is an LA-based upscale
supermarket and its
inhabitants are regularly
spotted with groceries
from the store.
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KEY STRATEGY #2 - EVERYDAY PLEASURES
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KEY STRATEGY #2 - EVERYDAY PLEASURES
Social Media
Trends To Know
423.2M Views
@baguette_taylor
on TikTok
#LittleLife
22
KEY STRATEGY #2 - EVERYDAY PLEASURES
@kaelimaee
short and satisfying videos
where influencers complete
household chores. Most publish
#SundayReset it on Sundays, aligning with the
concept of ‘Sunday Reset’, where
The appeal of the mundane is also they dedicate a limited time to
noticeable through the ‘Everyday easy, mechanical cleaning.
480M
480MViews
Viewson For many, this involves indulging
@meghanspages
23
CASE STUDY:
Bottega Veneta’s Paparazzi
Campaign
24
KEY STRATEGY #2 - EVERYDAY PLEASURES
14,9 B
Image via Getty
Views of
#paparazzi on TikTok.
Opposite page and above, KENDALL JENNER & ASAP ROCKY
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KEY STRATEGY #3
Spirit
Community
local buisnesses.
local foodie legends such as Mary Berry. This was
YAHOO FINANCE, 2022
alongside a takeover of Bond Street’s tube station.
More recently, Burberry unveiled a new pop-up
in London hallmark department store, Harrods.
The launch coincided with an activation on Roblox,
tapping into the community that comes with
gaming, and merging the virtual with the IRL.
27
KEY STRATEGY #3 - COMMUNITY
Social Media
Trends To Know
resurgence of communities
and expressions built on
1.2M Views on sisterhood. Staged by various
trends (#PowerPointNight,
TikTok #GalentinesDay, #BoardNight),
women find a greater sense of
cohesion online. There is an
#WomenEmpowerment opportunity for brands here
to contribute to this evolving
Social media is amplifying nu- landscape.
wave feminism through the
28
KEY STRATEGY#3 - COMMUNITY
@real_housewives_of_clapton
56.7Bn Views
on TikTok
#Hyper-Local
29
KEY STRATEGY#3 - COMMUNITY
30
KEY STRATEGY#3 - COMMUNITY
CASE STUDY:
Highsnobiety
Leverages Locality
In April 2023, during Milan
Design Week, media title
Highsnobiety teamed up
with Milan’s favourite night
spot, Bar Basso, to realise a
collaboration that honoured
their infamous Negroni
Sbagliato across a series of
T-shirts and bags that became
synonymous with the week’s
sparkling social scene.
In Search
Of Escapism
32
33
Image via Unsplash
KEY STRATEGY #4
Nostalgia
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KEY STRATEGY #4 - NOSTALGIA
EXPLORING THE
NOSTALGIA CYCLE IN
CULTURE
55.7B
Thanks to its cross- iconic cultural entertainment
generational appeal, this trend powerhouses via reunions:
is touching more than youth Walmart worked with the cast
Views for #90s.
culture alone. TV shows like of Mean Girls for their latest
Netflix’s ‘Beckham’ and Apple Black Friday marketing. GWI GEN Z SURVEY, 2023
35
KEY STRATEGY #4 - NOSTALGIA
36
KEY STRATEGY #4 - NOSTALGIA
CASE STUDY:
Barbie: More Than One of 2023’s biggest nostalgia
successes was the release of the
+124
Brand activations that resulted
from the movie.
Social Media
Trends To Know
Grandfather Trend’, pointing
out how ‘our gramps’ have
+65% become younger generations’
style references. Searches
on Pinterest
@reubenl
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KEY STRATEGY #4 - NOSTALGIA
@itsmattiapersico
Spotify the song, inspiring a wave of
content creation from fans on
streams TikTok, staging themselves
into liberated dance moments
to the 22-year-old hit.
Murder on the Plot twist: in January 2024,
Dancefloor amid rows over deals,
Universal Music announced
2024’s most-talked-about the removal of its music
movie Saltburn propelled a hit catalogue from TikTok,
song from the 2000s: Murder preventing people from using
on the Dance Floor by Sophie songs like Murder on the
Ellis-Baxtor. The end scene Dance Floor for their videos.
39
40
via
KEY STRATEGY #5
Surrealism
Technology
Image courtesy of Institute of Digital Fashion
KEY STRATEGY #5 - DIGITAL INNOVATION
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KEY STRATEGY #5 - DIGITAL INNOVATION
HOW TECHNOLOGY
BLENDS REALITIES
The rise of AI and AR has birthed Recently, Hugo Boss unveiled giant
a new visual language, shifting holograms of Gisele Bündchen
the world of art, design and and Lee Min-ho in London, adding
subsequent advertising and a whole new dimension to out-of-
activations. This type of direction home marketing.
is especially relevant to Gen Z who
have grown up in blended digital Social media quickly seized this
realities. new opportunity for creation,
fuelling the desire to achieve the
Graphic designers have been impossible. Now, a multitude of
quick to adopt a new set of tools. possibilities exist to materialise
Joann (@joooo.ann) is one such images we could only once
AI artist whose work has hit the imagine. We’ve seen the Pope in a
zeitgeist. Composed of inflatable puffer jacket; the French President
monuments, intriguing portraits, protesting in the streets -- visuals
and dreamlike environments with generated by CGI and AI have
intricate details, Joann’s work has created new realities. However,
led to collaborations with Gucci, it’s important to note that the
Versace, Nike, Adidas and GCDS. generated images often remain
stereotyped, as evidenced by the
The surrealist nature of technology ChatGPT trend ‘more’, a clichéd
is touching creative marketing, representation of the collective
with absurdist concepts standing imagination.
out in a heavily populated social
media landscape. Brands like
Jacquemus, Isabel Marant and
Victoria Beckham have played into
One&Only
VFX campaigns in 2023.
73% 57%
Of executives in the Of Gen Z say
luxury industry plan they’ve used
to prioritize generative AI in
AI in 2024. 2023.
Image c
42
KEY STRATEGY #5 - DIGITAL INNOVATION
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KEY STRATEGY #5 - DIGITAL INNOVATION
Social Media
Trends To Know
CTZAR X Samaritaine
7.1M Post
of #AI
#AIBrands
44
KEY STRATEGY #5 - DIGITAL INNOVATION
@kaseykatherine
4.1M Posts of on TikTok — a way to enrich
their narratives. If several of them
#AIFilter pointed out the lack of logic and
successful transformation, the AI
trend quickly became viral, whilst
# Expansion Filter the tool was improving itself with
each prompt in the background.
More than just a tool for consumer Beyond consumers, brands
expression, AI has gained such quickly tried to incorporate AI
creative influence that it now also into their creative process.
serves as an artistic director. It
45
KEY STRATEGY #5 - DIGITAL INNOVATION
CASE STUDY:
Jacquemus Promotes New
Bags With Surrealist VFX
Campaigns
Data insights powered
by our partner:
$10.7M
EMV Generated by
surealist campaigns
through owned media
(Instagram+TikTok).
VIA LEFTY
107M
Impressions, reaching
23 Posts (IG)
21 Post (TikTok)
VIA LEFTY
x69%
Jacquemus surrealist
content is 69% higher
in engagement rate
than their other posts
on Instagram
VIA LEFTY
46
KEY STRATEGY #5 - DIGITAL INNOVATION
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INTERVIEW
INTERVIEW
Q: Many experts are dubbing 2024 as AI is about having the tools for creative
the year of AI. Leanne, do you agree? expression. On top of being wary of data
collection, how we represent ourselves is
going to be a massive trend. Expanding
from Lil Miquela, digital avatars and
LEY: Absolutely — we were invited to influencers explore what humanity is.
speak at Davos, the World Economic This is already evidenced by people
Forum, and most of the conversations showing less curated content that
there were on AI, but particularly when feels human. There’s also the interplay
it comes to trust issues, as seen with between digital and physical; hyper-
Taylor [Swift]’s deepfakes. Legislation real and not real as we’ve seen with
is finally catching up, but for us, the the paparazzi aesthetic and the VFX
real conversation revolves around campaigns that are trending now.
digital identity and how AI impacts our
perception of self: What does it mean to
be a human if AI is interacting like us?
Q: Speaking of VFX campaigns, we’ve
seen Jacquemus and Isabelle Marant
embracing the style in 2023, where do
Q: In our research, we found Gen Alphas you think this is going?
are wary of facial recognition, preferring
avatars to create new online personas.
48
INTERVIEW
49
INTERVIEW
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INTERVIEW
51
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KEY STRATEGY #6
Cute
Culture
Image courtesy of Somerset House
KEY STRATEGY #6 - CUTE CULTURE
53
KEY STRATEGY #6 - CUTE CULTURE
Social Media
Trends To Know
they highlight on TikTok what
defines them as women or as
young girls. This trend, coupled
151.4K Views on
@bratzdxlll
54
KEY STRATEGY #6 - CUTE CULTURE
437.5M Views
@indiarosecra
on TikTok
#MiniCooking
55
KEY STRATEGY #6 - CUTE CULTURE
CASE STUDY:
SKIMS Embraces
the Coquette Trend
with Lana Del Rey
Featuring bows, blush pink satin,
cats and glamour icon Lana Del
Rey, SKIMS’ latest Valentine’s
Shop campaign banked on the
coquette trend to drive impact.
10.3M
EMV Generated by SKIMS
Lana Del Ray campaign
33.84%
Image courtesy of SKIMS
ER Generated by campaign
- 144% higher than SKIMS
average
56
KEY STRATEGY #6 - CUTE CULTURE
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Insights by
EXPLORE OUR SERVICES
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THE INFLUENCE OF SPORTS
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