Sample Question Paper

Information Technology
Communication Skills
Q.No.

S1.1 You work at the front desk of a telecom company. A customer approaches B
you while you are working. The customer has a query regarding a bill.
What would you do?
(a) Not pay attention to the customer
(b) Keep the work aside and help the customer
(c) Continue doing your work while talking inattentively to the
customer
(d) Ask the customer to talk to someone else

S1.2 Which of the following can be a barrier to active listening? A

(a) Noisy environment
(b) Not maintaining an eye contact with the speaker
(c) Not being attentive
(d) All of the above

S1.3 Which of the following is not a stage of active listening? C

(a) Receiving
(b) Understanding
(c) Non-responding
(d) Evaluating

S1.4 What are the characteristics of an ideal message? D

(a) Clear
(b) Concise
(c) Accurate
(d) All of the above

S2.1 What is a sentence? B

(a) A group of ideas that form a complete paragraph
(b) A group of words that communicates a complete
thought (c) A set of rules that we must follow to write
correctly
(d) A set of words that contains basic
punctuation marks

S2.2 Which of these sentences is capitalized correctly? D

(a) I am Hungry.
(b) Divya and sunil are reading.
(c) The bucket is Full of water.
(d) She lives in Delhi.
S2.3 Which of these sentences is punctuated correctly? D
(a) Where are you going.
(b) I have a pen a notebook and a pencil.
(c) I am so happy to see you!
(d) This is my house.

S3.1 Identify the subject in the sentence, “The children played A

football”. (a) The children
(b) children played

(c) played
(d) football

S3.2 Identify the object in the sentence, “The children played D

football.” (a) The children
(b) children played
(c) played
(d) football

S3.3 Which of these sentences has/have both indirect and direct D

objects? (a) I am working on a presentation.
(b) She bought a blue pen.
(c) The girls played cricket.
(d) He wrote a letter to his sister.

S3.4 Which of these sentences is/are in passive voice? B

(a) They are watching a movie.
(b) The clock was repaired by Raju.
(c) He is sleeping in the room.
(d) My pet dog bit the postman.

Self-Management Skills
S3.1 Which of the following is not a parameter to describe an A
individual’s personality?
(a) Self-confidence
(b) Openness
(c) Neuroticism
(d) Agreeableness

S3.2 Which of the following is characterized by an extreme feeling of A

self importance?
(a) Narcissistic personality disorder
(b) Borderline personality disorder
 (c) Dependent personality disorder
(d) None of the above

S3.3 Ravi has feelings of emptiness, abandonment and suicide. What type A
of personality disorder is this?
(a) Borderline
(b) Dependent
(c) Avoidant
(d) Obsessive

S3.4 Mona is helping her sister to overcome a personality disorder. What D

should she do?
(a) Talk to her sister
(b) Engage her in hobbies
(c) Help her build confidence
(d) All of the above

ICT SKILLS
S1.1 A _____________ is an electronic document used to store data in a A
systematic way and perform calculations just like an expense sheet.

(a) spreadsheet
(b) worksheet
(c) workbook
(d) name box

S1.2 Which of the following functions can be performed with the help B
of spreadsheets?
(1) Maintaining records
(2) Creating videos
(3) Analyzing data
(4) Performing financial calculations
(5) Writing letters
(a) 1, 2, 3, 4, 5
(b) 1, 3, 4
(c) 1, 3, 5
(d) 3, 4, 5

S2.1 The correct order of steps for entering data in a spreadsheet B

is: (a) type the data, click the cell and press Enter.
(b) click the cell, type the data and press Enter.
(c) press Enter, click the cell and type the data.
(d) click the cell, press Enter and type the data.
S2.2 What will you do to select an entire worksheet in a C
spreadsheet? (a) Click the File tab and select
properties from the list
(b) Click the grey row heading
(c) Click the grey rectangle in the upper left corner of the
spreadsheet
(d) Click the grey column heading

S3.1 What is the default alignment of numbers in a cell? B

(a) Left aligned
(b) Right aligned
(c) Center aligned
(d) Randomly aligned

S3.2 “By default, the text in a cell is left aligned.” State whether this is true A
or false.
(a) True
(b) False

S3.3 What is the shortcut key to underline text in a D

spreadsheet? (a) Ctrl+b
(b) Ctrl+i
(c) Ctrl+l
(d) Ctrl+u

S3.4 Which of the following features is used to perform addition in D

spreadsheets? (a) Format option
(b) Charts
(c) Graphs
(d) Formula

S3.5 Which of the following signs define a formula? C

(a) +
(b) /
(c) =
(d) +

S4.1 Which menu option will you use to sort data? B

(a) Tools
(b) Data
(c) Format
(d) View
S4.2 Mr Gupta has a spreadsheet with a list of 500 items in his shop. A B
customer comes and asks for a particular item. How should he arrange
the data so that he can find that item fast? What would Mr Gupta do?
He will: (a) apply filter.
(b) sort the data.
(c) use password.
(d) format data.

S4.3 Mr Verma shares the computer in his office with other colleagues. He C
wants to make sure no one sees the financial data he saves on the
computer. What should he do?
(a) Lock the computer in a cupboard
(b) Change the password of his computer so that no one can
use it (c) Apply password to the financial data sheet
(d) Leave it as it is and hope that no one will open it

S5.1 You have a summer vacation project on how to make biogas. You have C
done a lot of research, clicked pictures of biogas plants and taken videos
of people, who use biogas. Now, you have to make a presentation before
the class. What would you use?
(a) Chart paper
(b) Word document
(c) Presentation software
(d) Spreadsheet

S5.2 What do you need to install on your computer to be able to run C

Impress? (a) Google
(b) Games
(c) LibreOffice
(d) Apple iOS

S5.3 How many textboxes does the first slide of LibreOffice Impress have B
by default?
(a) 1
(b) 2
(c) 3
(d) 4

S6.1 Which is the correct step to save a presentation? A

(a) File>Save As>Type file name>Save
(b) File>Open>File name>Open
(c) File>Template>Save as Template

(d) File>Close>Save>OK
S6.2 Which is the correct step to close a presentation? C
(a) File>Save As>Type file name>Save
(b) File>Exit
(c) File>Close
(d) File>Export

S6.3 Which is the correct step for printing a presentation? C

(a) File>Print
(b) File>Print>Handout
(c) File>Print>Handout>OK
(d) File>OK

S7.1 Which menu option do you use to insert a slide? C

(a) Edit
(b) Insert
(c) Slide
(d) Tools

S7.2 How will you, usually, align the title of a slide? C

(a) Left
(b) Right
(c) Center
(d) Justify

S7.3 Which option will you use to change the colour of the text? A
(a) Font Color
(b) Font
(c) Highlight Color
(d) Format

S8.1 Which menu option will you click on to insert shapes and D
images? (a) Format
(b) Tools
(c) Edit
(d) Insert

S8.2 What are the steps to insert a square shape in a C

presentation? (a) Insert > Shape> Line> Square
(b) Tools > Shape> Line> Square
(c) Insert > Shape> Basic > Square
(d) Format > Text > Basic> Square

S8.3 What happens when you change the layout of a slide? C

(a) The format of the text changes
(b) New slide is inserted
(c) The arrangement of content (text, images, shapes)
changes
 (d) The title gets aligned to the center of the slide

S8.4 The contents of cell A1, A2, A3, and A4 in a Spreadsheet application are B
10, 15, 20, 25 respectively. If the formula =COUNT(A1:A4) is entered in
cell A5, ___________ value will be displayed in A5.
a. 70

b. 4
c. 45
d. 65

S8.5 What will be displayed, if the following formula is entered in cell A1 in A

a spreadsheet application
= 6^2 + 15/3 *2 – 7
a. 39
b. 15
c. -14
d. -38

Entrepreneur Skills
S1.1 Salman tries new ideas as a tailor in a garment factory. Salman is a/an B
______________.
(a) entrepreneur
(b) wage employed person
(c) labourer
(d) unskilled worker

S1.2 Prashant works for Surabhi, who is a businesswoman. Prashant is B

an ___________________.
(a) entrepreneur
(b) wage employed person
(c) skilled worker
(d) businessman

S1.3 Ridhi owns a construction company and takes risky decisions in her A
work every day. Ridhi is an ___________ .
(a) entrepreneur
(b) wage employed person
(c) Both a and b
(d) None of above

S2.1 Mary believes that she will not have the ability to work with a team when B
she starts her business. The barrier she is facing is
 _____________________. (a) getting capital
(b) self-doubt
(c) risk taking
(d) All of above

S2.2 Sayed knows what business he wants to do but does not know what steps B
he has to take to get it running. The barrier stopping him is
_______________ (a) building the right team
(b) lack of plan
(c) risk taking
(d) None of above

S2.3 Harish has a rug business in India. He wants to start exporting rugs to A
Canada but does not know if they would sell there. The barrier he is
facing is _____________.
(a) self-doubt

(b) lack of plan

(c) selecting the right business idea
(d) None of above

S3.1 The ability to continue to do something, even when it is difficult is C

called _________________.
(a) initiative
(b) organisational skills
(c) perseverance
(d) All of above

S3.2 The ability to act in a situation before others do is B

______________. (a) interpersonal skills
(b) initiative
(c) perseverance
(d) None of above

S3.3 The ability to work with others is ______________. B

(a) organisational skills
(b) interpersonal skills
(c) initiative
(d) None of above

Green Skills
S1.1 Rita’s children fall sick very often. They have cold and cough every month. B
What should Rita do?
 (a) Grow organic food in kitchen garden
(b) Use air purifiers with HEPA filters
(c) Keep them inside the house all the time
(d) Paint her house with non-VOC paint

S1.2 Jaanvi’s children have grown up. They have a lot of clothes that are D
too small for them now. What should Jaanvi do with these old
clothes? (a) Throw them in the trash can
(b) Burn them
(c) Keep using them even though they are too small
(d) Donate them or make bags out of them

S2.1 There is a garbage bin in your canteen and it, generally, gets filled B
beyond capacity every day. What should you do?
(i) Ask the canteen management to get a bigger bin
(ii) Suggest ways to reduce the amount of garbage collected
(iii) Throw garbage on the floor and walk away
(iv) Talk to your friends about the problem
(a) (i), (ii), (iii)
(b) (i), (ii)
(c) (i), (iii), (iv)
(d) (i), (iv)

S2.2 In a steel factory, a lot of utensils are being made. The manager finds a C
number of defective pieces, which have to be discarded. How can the
person minimise the waste?

(a) Give it to kabaadiwala or scrap dealer

(b) Dump it in a landfill site
(c) Send it back to the production line — to be melted
(d) Sell it in market

Extra Questions
1 Vikky had big dreams when he was studying. He worked hard for B
achieving his dreams and has achieved his goals. Which of the following
options does the given fact refer to?
(a) Positive thinking
(b) Result Orientation
(c) Self Awareness
(d) Emotional management
2 Rina loves interacting with people and is, generally, talkative. She can B
easily make friends and make any gathering lively, is confident. Identify
the type of personality Reema possesses.
(a) Nervous
(b) Extrovert
(c) Paranoid
(d) Agreeable

3 State true or false. “Self-Motivation is significant in building A

one’s personality. “
(a) True
(b) False

4 Active listening is important in workplace because if we actively listen to D

other people (select the one which is not correct)
a) they will be more interested in communicating with us.
b) we can develop a long-term working relationship with others. c)
we can easily identify challenges and difficulties others are facing
and provide solutions to it
d) we will become more popular in the workplace.

5 Which of the following personality trait fall in the Big Five popular A
personality classification:?
a) Gregarious
b) Avoidant
c) Borderline
d) Obsessive

6 What not to do during an interview D

a) Do take notes
b) Let your achievements speak for you.
c) Answer questions fast and use slangs.
d) Ask questions

7 ________________is a condition in which people seek excessive attention B

and admiration and lack of empathy
a) Paranoid
b) Narcissistic

c) Antisocial
d) Dependent