DSPP Guidelines July2023

Guidelines
July 2023
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Developer & Solution Partner Program -Guidelines
This document describes the target audience of the Alcatel-Lucent Enterprise (ALE) Developer &
Solution Partner Program (DSPP), as well as the tools and services offered to those individuals or
companies joining this Program or that are willing to join. It also describes the operational
principles and processes that govern the DSPP. More specifically, it will help existing or potential
partners identify the benefits and requirements that apply to their situation.
Alcatel-Lucent Enterprise reserves the right to amend and/or add to these guidelines at any time and
at its sole discretion. Any changes will appear on the Alcatel-Lucent Enterprise Developer &
Solution Partner Program website at https://www.al-enterprise.com/en/partners/dspp
NOTE: THE PRICE LIST INCLUDED IN THIS DOCUMENT DOES NOT INCLUDE VAT OR ANY OTHER
TAXES. US DOLLARS ($) IS FOR NORTH AMERICA AND EUROS (€) FOR THE REST OF THE WORLD
Alcatel-Lucent Enterprise Developer & Solution Partner Program

All Rights Reserved © ALE International 2023 2 / 46
TABLE OF CONTENTS
1 ABOUT THE PROGRAM ....................................................................................................................................... 5

1.1 MISSION ............................................................................................................................................................. 5
1.2 BENEFITS ........................................................................................................................................................... 5
1.2.1 Technical benefits ....................................................................................................................................... 5
1.2.2 Marketing benefits ...................................................................................................................................... 6
1.3 WEBSITES .......................................................................................................................................................... 6
1.4 SOLUTION LIFE CYCLE ................................................................................................................................... 7
1.5 MEMBERSHIP LEVELS AND TYPES OF PARTNESHIPS ................................................................................ 7
1.6 PROGRAM BENEFITS PER MEMBERSHIP LEVEL ..................................................................................... 10
1.7 PROGRAM REQUIREMENTS ......................................................................................................................... 11
2 TECHNICAL BENEFITS ..................................................................................................................................... 12
2.1 APIS.................................................................................................................................................................... 12
2.1.1 API Types .................................................................................................................................................. 13
2.2 RAINBOW APIS ................................................................................................................................................ 13
2.2.1 TEST YOUR APPLICATION: RAINBOW SANDBOX .............................................................................. 15
2.2.2 DEPLOY YOUR APPLICATION .............................................................................................................. 16
2.2.3 Support & Contributions........................................................................................................................... 16
2.2.3.1 SUPPORT WHILE DEVELOPING ......................................................................................................................16
2.2.3.2 SUPPORT WHILE FINDING AN ISSUE ............................................................................................................17
2.2.3.3 BE A CHAMPION AND CONTRIBUTE.............................................................................................................18
2.3 COMMUNICATION APIS ................................................................................................................................ 19
2.3.1 DEVELOPMENT ASSISTANCE ............................................................................................................... 21
2.3.1.1 Basic Assistance ....................................................................................................................................................21
2.3.1.2 Advanced assistance: “a la carte” services .............................................................................................................21
2.3.1.3 More Advanced assistance (Coaching) ..................................................................................................................22
2.3.2 TESTING TOOLS ..................................................................................................................................... 22
2.3.2.1 Basic Sandbox........................................................................................................................................................23
2.3.2.2 Advanced Sandbox ................................................................................................................................................23
2.3.2.3 TECHNICAL LIBRARY DATABASE ................................................................................................................24
2.3.2.4 TECHNICAL KNOWLEDGE CENTER ..............................................................................................................24
2.3.3 SOLUTION CERTIFICATION ................................................................................................................. 25
2.3.3.1 Inter-Working Report (IWR) .................................................................................................................................25
2.3.3.2 Certification process ..............................................................................................................................................25
2.3.3.3 Methods of testing proposed by Alcatel-Lucent Enterprise ...................................................................................26
2.3.3.4 Re-testing and re-certification ................................................................................................................................26
2.3.3.5 Qualification package and Certification tickets .....................................................................................................26
2.3.4 DEPLOYMENT and TECHNICAL SUPPORT ......................................................................................... 27
2.3.4.1 Technical issues and severities...............................................................................................................................28
2.3.4.2 Problem diagnostic and technical support flow......................................................................................................29
2.3.4.3 Escalation in case of a valid interworking-report ...................................................................................................30
2.3.4.4 Escalation in all other cases ...................................................................................................................................31
2.4 TRAINING/COACHING .................................................................................................................................. 32
3 MARKETING SERVICES..................................................................................................................................... 33
3.1 LOGOS AND CERTIFICATES ......................................................................................................................... 33
3.1.1 A distinctive sub-brand ............................................................................................................................. 33
3.1.2 How to use sub-brand and corporate logos .............................................................................................. 33
3.1.3 Review and approval................................................................................................................................. 34
3.2 WELCOME PACK ............................................................................................................................................ 35
3.3 PRESS ACTIVITIES ......................................................................................................................................... 35
3.4 PARTNER PRESENCE ON ALCATEL-LUCENT ENTERPRISE WEBSITES .............................................. 35
3.4.1 Solution/Expertise & Company catalog (Find a partner)....................................................................... 35
3.4.2 Listed (or not supported) Solutions (Applicable only to COMMUNICATION platform) ..................... 36
3.5 PARTNER PRESENCE ON LEAFLETS & ECOSYSTEMS ............................................................................ 37
3.5.1 Leaflet (applicable only to Communication & Network platforms) .......................................................... 37
3.5.2 Ecosystem ................................................................................................................................................. 37
3.6 E-LETTERS ....................................................................................................................................................... 37
3.7 CUSTOMER REFERENCE PROGRAM .......................................................................................................... 37

3.8 BRIEFING CENTERS ....................................................................................................................................... 38

3.9 EVENTS AND TRADE SHOWS ...................................................................................................................... 38
3.10 SALES ENABLEMENT ............................................................................................................................... 39
3.11 BUSINESS PLAN ......................................................................................................................................... 39
4 PARTNER ENGAGEMENT (CONDITIONS) ..................................................................................................... 40
4.1 REGISTRATION .................................................................................................................................................... 40
4.2 EVALUATION BY ALCATEL-LUCENT ENTERPRISE ............................................................................................... 40
4.2.1 Pre-requisites for QUALIFIED Expert Developer Partner ...................................................................... 40
4.2.2 Pre-requisites for QUALIFIED Solution Vendor Partner ........................................................................ 41
4.3 ACCEPTANCE ...................................................................................................................................................... 41
4.3.1 Communication Platform: ........................................................................................................................ 41
4.3.2 Rainbow/Network Platform: ..................................................................................................................... 41
4.4 MEMBERSHIP ACTIVATION (APPLICABLE ONLY FOR COMMUNICATION) ............................................................. 42
4.5 HOW TO RENEW YOUR PARTICIPATION (APPLICABLE ONLY TO COMMUNICATION)................................ 42
5 PRICING (ONLY FOR COMMUNICATION PLATFORMS) ............................................................................ 43
5.1 FEE-BASED SERVICES AND BENEFITS ARE AVAILABLE AS FOLLOWS: ................................................................... 43
5.2 PREMIUM PARTNERS: CONTRACTUAL FEES ........................................................................................................ 44
6 PROGRAM REFERENCE DOCUMENTS AND TEMPLATES ........................................................................ 45
7 GLOSSARY ............................................................................................................................................................ 46

1 ABOUT THE PROGRAM
1.1 MISSION
The Program’s mission is to support a broad ecosystem of developers and partners throughout the
application or solution lifecycle, enabling Program participants to:
 DEVELOP INNOVATIVE APPLICATIONS or SOLUTIONS based on Alcatel-Lucent

Enterprise technologies and advanced Application Programming Interfaces (APIs)
 CERTIFY and DEPLOY TRUSTED APPLICATIONS or SOLUTIONS
 MARKET THEIR APPLICATIONS or SOLUTIONS by increasing market presence and

go-to-market opportunities across agreed regions and markets
A wide variety of organizations and individuals develop applications, solutions, products and
services that complement Alcatel-Lucent Enterprise’s communication solutions for Enterprise.
These include, but are not limited to; developers, universities, startups, technology providers,
software and hardware vendors, infrastructure providers and other entities, as well as Alcatel-
Lucent Enterprise Business Partners and customers who want to develop their own applications.
1.2 BENEFITS
1.2.1 Technical benefits
The Program enables Program Participants to develop, certify and deploy their
applications/solutions in Alcatel-Lucent Enterprise environments.
Technical benefits include:
A. Free access to:
• Extensive API/ Software Development Kit (SDK) documentation (developer guides,

samples, tutorials, …)
• A basic Sandbox environment
• Basic support through a community-orientated ‘Discussion Forum’
B. “A la carte” services (on-demand):
o Advanced technical documentation

o Premium support with specific SLA
o Advanced or specific Sandbox environment
o Application/Solution Certification Process (when required)
o Advanced Training programs

1.2.2 Marketing benefits
The Program helps Partners market and sell their application/solution by exposing them to a wider,
global community.
Marketing benefits include:
 Welcome pack
 Inclusions in relevant press releases
 Partner presence on Alcatel-Lucent enterprise websites, e-newsletters and customer
references to increase your market exposure (more than 3000 Alcatel-Lucent Enterprise
Business Partners serving more than 500,000 customers worldwide)
 Selective participation in trade shows, events, webinars and our Executive Briefing Center
 Selective sales enablement and business plan development
1.3 WEBSITES
The ALE DSPP websites consists of three parts:
• Three technical and public areas dedicated to APIs:

o Rainbow Hub: https://hub.openrainbow.com
o Communication Hub: https://api.dspp.al-enterprise.com/
o Network Hub: https://www.spacewalkers.com/
Self-registration is required to use the resources published on these websites
• A public area included on the Alcatel-Lucent Enterprise corporate web site: https://www.al-
enterprise.com.
This public area has been designed to promote the Program and associated partners and to
maximize the exposure of Expert Developers and Solution Vendors. It also provides access
to any public technical resources (API Hub, etc.) and to the private area to handle any
advanced technical assistance.
• A private area (applicable only to Communication and Network Platforms), that is only
accessible with specific credentials, included in the ALE Business Portal:
https://myportal.al-enterprise.com/
The private area is shared with ALE Business Partners and will provide all Inter-Working
Reports (IWRs), all APIs with additional packages (like software packages where relevant),
all software associated to ALE platforms, and additional technical information like the
Technical Library and the Technical Knowledge Center.

1.4 SOLUTION LIFE CYCLE
The different steps of the solution life cycle are illustrated below:
The Program supports partners throughout the solution life cycle, thus helping them to:
• Develop innovative applications/solutions,

• Certify and deploy trusted applications/solutions,
• Market and sell joint solutions.
1.5 MEMBERSHIP LEVELS and TYPES of PARTNESHIPS
The Program has three membership levels and two types of partnerships:
Memberships Levels:
 REGISTERED company
 QUALIFIED Partner
 PREMIUM Partner
Types of partnership tracks:

 EXPERT DEVELOPER
 SOLUTION VENDOR
All Program Participants initially start as Registered Companies and may reach the upper levels
during their journey.

REGISTERED Company
This is the entry point of the program.
For Rainbow / Network APIs: to become registered, it is required to register first as developer on
the related API Hub.
For Communication APIs: to become Registered, your company must apply to the program. Upon
acceptance of the request by ALE, your company will be provided with access to all advanced
technical benefits (described later in the document)
QUALIFIED Partner
A company with a certified solution (i.e. powered by Rainbow or interoperable for
Communication/network platform) or with an expertise in any given API (to be proven through at
least one solution/project deployed at a customer’s site).
Qualified Partners are eligible for technical benefits and marketing benefits.
PREMIUM Partner
Premium Partners are engaged in close cooperation with Alcatel-Lucent Enterprise to develop,
market and sell joint solutions based on both parties’ products or solutions. They are eligible for
advanced technical and marketing benefits such as R&D collaboration, joint solution definitions
and business plan optimization throughout the duration of the contract.

EXPERT DEVELOPER Partner

To be accredited as an Expert Developer Partner, your company must demonstrate its ability to
develop innovative applications or solutions based on specific Alcatel-Lucent Enterprise APIs or
SDKs. Your company must also show commitment to Alcatel-Lucent Enterprise. Expert Developer
Partners have acquired competency on Alcatel-Lucent Enterprise platforms and development APIs
and have completed the accreditation process to have their skills and knowledge recognized.
SOLUTION VENDOR Partner

To become a Solution Vendor Partner, your company’s application(s) and/or product(s) should be
powered by ALE APIs and certified to show that they integrate properly with Alcatel-Lucent
Enterprise APIs. In addition, Solution Partners demonstrate a commitment and strong market
presence in key markets for Alcatel-Lucent Enterprise.

1.6 PROGRAM BENEFITS PER MEMBERSHIP LEVEL
Participants benefit from graduated technical and marketing benefits, depending on their
membership level:
ALE Developer & Solution EXPERT DEVELOPER SOLUTION VENDOR

REGISTERED
Partner Program Qualified Expert Premium Expert Qualified SV Premium SV
2 solutions/projects at Qualified SV +
1 deployed solution at interoperable or
Pre-requisites No
customer site
cutomer site on 2
certified solution
common GO TO
domains Market
Fee (annual) No No specific agrement No specific agrement

Access to APIs/SDKs     
TECHNICAL BENEFITS
Access to Basic Sandbox     

Access to Advanced Sandbox (4)
with time limit    
Basic support     
(5) (2) (5)
Advanced support (SLA) Standard pricing   Qualified discount 
Communication
order a physical lab (Starter-Kit)  

Software Platform download    
Network
Technical Documentation Library to be charged    

For
Technical Knowledge Center to be charged    

Lab System upgrade to be charged    
(2) (2)
Interoperability/validation tests    
Business consulting
Specific Technical Training / Coaching
BENEFITS
charged
Benefits Co-development
Ergonomics Designing
(3)
Presence in ALE web site     
Dedicated Program Manager  
MARKETING BENEFITS
Dedicated Business Manager  

Business monitoring  
Interoperability/Validation logo  
Membership logo    
Member of DSPP Newsletter    
ALE Event sponsoring  
Presence in ALE Briefing Center  
Communication through AoD (Alcatel on Demand)    
Co-writing succes stories/use cases  
Included in ALE Webinar    
Included in ALE Verticals Collaterals  
Included in ALE Standard Offer 
Common Press Release  
Influenced deals or revenues  
Co-working with R&D TBD TBD
NOTES SPECIFIC TO COMMUNICATION APIs:
1 1500€/ticket for COMMUNICATIONS platforms

2 The Qualification package is required for the COMMUNICATIONS platforms
3 basic information only (List of REGISTERED members)
4 1K€/3 months for COMMUNICATIONS platform
5 standard pricing example for COMMUNICATION: 400€/e-SR

1.7 PROGRAM REQUIREMENTS
The Program requirements related to the different membership levels are as follows:
membership level
ALE requirements Expert Developer Partner Solution Vendor Partner
Registered
Qualified Premium Qualified Premium
    
Terms and Conditions acceptance
Paid membership fee (Communication platform only)    
Complementary value proposition with ALE portfolio    

Valid company, product and web site optional    
Inter-Working Report (IWR) completion (Communication platform only)   

Developer Partner accreditation completion
Marketing collateral available on certified applications (partner brief,

   
commercial brochure, data sheet)
Additional marketing and technical collateral available on joint solutions
(including customer presentation, joint data sheet/customer case study,  
technical and sales training, FAQs, etc.)
ALE presence on partner web site optional    
Documented customer references  
Joint customer deals registration  

Joint technical escalation process    
Business plan  
Specific cooperation agreement  

2 TECHNICAL BENEFITS
The technical benefits cover development resources/tools to support and

enable participants to learn, develop, test/certify and deploy their application(s) powered by Alcatel-
Lucent Enterprise APIs.
Develop Certify Deploy
2.1 APIs
Alcatel-Lucent Enterprise makes it simple to integrate third-party applications with its Rainbow
Communication Platform as Services (Rainbow CPaaS), network infrastructure, communications
platforms and software suites.
Alcatel-Lucent Enterprise products offer a large range of APIs and SDKs that are documented and
supported by Alcatel-Lucent Enterprise experts. These enable your application/solution to
interoperate with Alcatel-Lucent Enterprise solutions, while offering your customer a rich set of
features.
An “API” is a set of methods/data structure/classes which standardize the access to services

delivered by a platform or a software.
Examples of APIs are: AHL, CSTA, SIP, REST APIs etc.
A “SDK” implements APIs and is built to facilitate developments in a specific programming

language. Some of them may also provide samples and additional tools (editor, compilers etc.)
Examples of SDKs are: OmniPCX Open Gateway (02G), Rainbow SDK for Web, Mobile and
NodeJS.
Program Participants have a choice of more than 200 APIs/SDKs.

2.1.1 API Types
 Public APIs
Public APIs give you access to the latest Alcatel-Lucent Enterprise technologies, whether
you want to develop innovative applications for Alcatel-Lucent Enterprise phones, empower
your business applications with IP communication features, or provide users with the global
benefits of unified communications. Alcatel-Lucent Enterprise public API documents are
accessible to every developer, free of charge.
Public APIs are available with no restriction.
- Reserved APIs
Reserved APIs are open to Participants under a specific agreement from Alcatel-Lucent
Enterprise and with a contractual commitment from all Participants. In general, any
Participant must commit to certify their resulting solution based on the use of one of those
APIs. Pre-payment is mandatory.
The following interfaces are at this level:
o Active Recording (TDM DR-Link and IP DR-Link)
o Paging
• Unpublished APIs
Unpublished APIs require collaboration with Alcatel-Lucent Enterprise R&D (Research and
Development) department.
For more information about our APIs, please go the public website listed above, to get
additional detailed information
2.2 RAINBOW APIs
All Rainbow APIs are “Public APIs”.
ALE Rainbow CPaaS is a Cloud-based platform enabling developers to add real-time

communications features to their own applications such as presence, instant messaging, voice, video
etc. without needing to build backend infrastructure and interfaces. It is:
o Completely integrated into the customer ecosystem
o Fully adapted to accommodate the customers functional needs
Examples of real-time communications can be between:
o People only
o Objects only
o People and objects (applications, bots, etc.)
ALE Rainbow CPaaS is a relationship machine, permitting identities (people, objects) to access its
services.

The Rainbow API Hub makes your digital transformation journey easy by providing you APIs,
documentation and support that lets you build applications that connect people and transform the
way they work. For example, a school district can take advantage of a broadcast lockdown and
response application in the event of a crisis. A hotel can leverage the Rainbow services integrated
into their customer loyalty program application. A bank can use Rainbow to integrate messaging
and notifications into their customer relationship applications.
The Rainbow API Hub offers several SDKs, APIs, libraries and tools that are available on a lot of
platforms and systems to match your unique ecosystem.
Environments SDKs APIs Tools Libraries & Others
Web & REST Rainbow

SDK Web Starter-kits and samples
Desktop API CLI
Starter-kits, Chatbot
SDK REST
Server & Bots - library, Node-Red library
Node.JS API
and samples
REST
IOS SDK IOS - Samples
API
SDK REST
Android - Samples
Android API
Here is a quick summary of what you can expect from each:

- SDK Web: This SDK works in all modern browsers (including Microsoft Internet Explorer 11)
and can be integrated in your Web applications or website.
This SDK can be used with any existing JavaScript frameworks like React Angular or JQuery.
Additionally, this SDK can be added into a native application based on a Web view.
This SDK can be used to build client-side communication and collaboration applications based
on chat, audio& video, etc.
- SDK Node.JS: This SDK is a server-side library that can be included into your existing
Node.JS application to connect to Rainbow.
This SDK can be used to build chat-bot based applications, server side provisioning
applications, or be integrated into your IOT device
- SDK Android and SDK IOS: These SDKs make it easy for you to augment your native mobile
applications with all the Rainbow services like audio and video call, chat discussion etc.
- REST APIs: These APIs can be used whenever you need to manage and administrate your
Rainbow users.
These API can be used from any development languages like C#, PHP, Java, etc., and for any
kind of applications (server side or client side).
- Rainbow CLI: Use this option as a developer to create and manage your test accounts and
applications on the developer sandbox platform or as an admin to create and manage users in your
Rainbow company.
Starter-kits and libraries: Use these starter-kits to speed-up and accelerate your ability to harness
our amazing technology!
2.2.1 TEST YOUR APPLICATION: RAINBOW SANDBOX

Our Rainbow Sandbox platform for developers is a testing environment that mimics the
live Rainbow Production environment. It provides a secure space where you can test and
develop your application without impacting any live Rainbow accounts.
While some Rainbow features are not yet available in the Sandbox platform (Such as some
Business and Enterprise grade features), the Sandbox platform has parity with the Rainbow
API feature set supported by the live environment.
By using Sandbox test accounts and their associated authentication credentials in your
Rainbow application, you can test and debug your application(s) / solution(s) without
referencing any real Rainbow users.
The Rainbow Sandbox for developers is "free of charge" and is designed to let you
familiarize yourself with Rainbow by using a limited set of features , usage and accounts .
When you're using this platform for developing your application, there is no charge when
calling Rainbow APIs or services.
In terms of usage, the Rainbow Sandbox platform for developers may limit the usage of
each API per day for security reasons (to avoid "turbulences" should you make an error in

your code) and performance reasons (this platform is shared across a global community of
developers).
In terms of accounts, the Rainbow Sandbox platform for developers lets you create as
many accounts as you need to develop and test your application(s).
For additional information about our Sandbox environment, please refer to:
https://hub.openrainbow.com/#/documentation/doc/hub/developer-sandboxed-platform
2.2.2 DEPLOY YOUR APPLICATION
Once you have thoroughly tested your application on the Sandbox platform and you
believe that it is ready, you need to deploy it on the Rainbow production platform to let
real users connect and benefit from it.
Deploying your application on the Rainbow production platform requires the following
steps be achieved :
 Owning a company
 Registering and deploying your application on the production platform
 Connecting your application to the production platform
 Setting-up Rainbow push notifications service
 Protecting your users and data from unexpected interactions
 Monitoring your users
For more detail on these steps and how to deploy your application into production,
please refer to: https://hub.openrainbow.com/#/documentation/doc/hub/get-ready-for-
production
2.2.3 Support & Contributions
2.2.3.1 SUPPORT WHILE DEVELOPING
Should you have questions on how to use our SDKs or APIs, use our developers
community forums to post your questions in order to share and have your answers
addressed by other developers.
Good practice is to:
• Give us the context: Which API or SDK are you struggling to use and on which
platform, etc.
• Explain your case: Give the community some detail on what you want to do.

• Add an extract of your existing code: Provide a snippet of code for the part of
code that doesn’t work.
2.2.3.2 SUPPORT WHILE FINDING AN ISSUE
If you find any issues while using our SDKs or APIs, please contact our support team.
When doing so you will need to give us some additional information about the problem
encountered:
• The context of the issue: with some information on your use case and your
environment
• The operation performed: which is the API or SDK method you are calling?
Provide a little snippet of your code so that we can reproduce the issue
• The observed result: generated by the SDK or API
Here is a summary of the type of information you should add to your ticket to help us
better understand and fix the issue:
SDK or Context of the

Operation done Result observed
API used issue
- Version of SDK
used - SDK logs
- Browser used - Date and time when
- SDK method called
SDK Web and version the problem occurs
- Code snippet
- Operating - Complete stack
System and trace in case of crash
version
- SDK logs
SDK IOS - Date and time when
- Version of SDK - SDK method called
SDK the problem occurs
used - Code snippet
Android - Complete stack
trace in case of crash

SDK or Context of the

Operation done Result observed
API used issue
- Version of SDK - SDK logs (from

used console or files)
SDK - Node.JS version - SDK method called - Date and time when
Node.JS - Operating - Code snippet the problem occurs
System and - Complete stack
version trace in case of crash
- Operating - API used

System and - Full HTTPS request URL
REST API - Full HTTPS
version including parameters and
response message
- Language used headers
2.2.3.3 BE A CHAMPION AND CONTRIBUTE
You can contribute towards the evolution of our Rainbow platform at different levels:
• Suggest new APIs or features that are missing in our SDKs, by posting your request
directly to our developer community forums
• Propose a change in one of our open-source projects on Github by:
o Leaving a comment stating your intention on Github
o If we approve it, you can make the modification in the code and send us a
pull request
• Answer questions on the developer’s community forum from other members

2.3 COMMUNICATION APIs
Current available APIs are dependent on the targeted Communication platforms:
- Alcatel-Lucent OmniPCX™ Enterprise Communication Server (OXE): The Alcatel-Lucent

OmniPCX Enterprise is a highly scalable solution based on a pure software communications
server platform that provides multimedia call processing for both Alcatel-Lucent Enterprise and
third-party clients/phones including TDM, IP and SIP.
- Alcatel-Lucent OXO Communication Server (OXO and OXO Connect): The Alcatel-
Lucent Enterprise OXO is an integrated communications system for small and medium-sized
businesses (SMBs), providing a personal communications manager (Alcatel-Lucent PIMphony
Softphone), an advanced call center solution, secure high-speed Internet access, advanced TDM
and IP telephony and LAN switching. The Alcatel-Lucent Enterprise solution consists of a pre-
configured server that provides every employee with voice, Internet, e-mail.
- Alcatel-Lucent Open Touch Enterprise Cloud (OTEC): Designed for enterprises of any size,
OpenTouch Enterprise Cloud (OTEC) digitally transforms your business. It's a full-featured
solution encompassing communication, collaboration and contact center tools. Plus, there are
specific add-ons for the hospitality industry.
Flexible, secure and comprehensive, this product can be deployed in a private cloud (off or on-
premises), or in an overlay installation
- Alcatel-Lucent OpenTouch Multimedia Services Designed for companies up to 20,000

employees, Alcatel-Lucent OpenTouch Multimedia Services (MS) powers a wide range of
enterprise-grade unified communication services. It's an application server that offers a fast
business response to organizations using OmniPCX Enterprise Communication Server (CS)
business telephony. Unified messaging, multimedia collaboration and employee mobility help
users respond better and faster than ever before to colleagues and customers.
Those main platforms support a vast range of phones based on several technologies (TDM, IP,
WLAN, DECT), and several advanced integrated applications like; Network management
System (OmniVista 8770), Contact Center and associated services (IVR, Call distribution,
Supervision, etc.). It also supports external gateways like; OT-SBC or Open gateway.
See more details on the Business Portal Web Site (available to DSPP members with a specific
login).
Below is a global overview of available APIs for Communication platforms:


2.3.1 DEVELOPMENT ASSISTANCE
2.3.1.1 Basic Assistance
A Discussion Forum is available to all developers. It is a free area where developers may post
questions or issues and can get answers, trips or advices from the global community.
For any support request, we strongly recommend that it is handled through our Advanced assistance
option (to be charged).
For Communication APIs, the direct access is found here:

https://www.alcatelunleashed.com/viewforum.php?f=373%20
2.3.1.2 Advanced assistance: “a la carte” services
The development assistance service enables Participants with a valid development assistance
package to contact Alcatel-Lucent Enterprise for guidance on the use of Alcatel-Lucent Enterprise
APIs. Direct access (by e-mail or telephone) is provided to Alcatel-Lucent Enterprise experts who
respond to technical questions.
This assistance is provided through the Alcatel-Lucent Enterprise Technical Support Center, which
is responsible for the management and routing of all requests. This center guarantees development
assistance and technical support.
A wide range of development issues are covered:
 Questions and requests for clarification on specific interface content

 Guidance on the use or meaning of services offered by the interfaces
 Clarification on the dynamic behavior of the underlying systems or functions driven by the
interfaces
 Clarification on the limits of the system and resulting constraints when using the interfaces
 Guidance on development in light of these issues
Alcatel-Lucent Enterprise experts will also provide diagnostic guidance and will suggest best
practices.
Key features
1. Program Participants can open a Service Request (SR). SRs are received by the Alcatel-
Lucent Enterprise Technical Support Center and can be sent by:
o Hotline
o E-mail
o Via Alcatel-Lucent Enterprise websites (Business Partner Portals)
2. Program Participants must designate a technical contact who will have the appropriate
technical skills to support the application. Such contacts will be the exclusive technical
interfaces.

3. They can track progress and update their SRs with notes and attachments.
4. The Alcatel-Lucent Enterprise Technical Support Center is organized per product line:
o OXO Connect
o OmniPCX Enterprise
o Contact Center solutions
o Terminals
o etc.
5. The development assistance service is valid through a support ticket (ST).

The participant must ensure that the balance of available support tickets is positive, before
submitting their issue/question. Otherwise, the request will be rejected. You can buy
additional tickets when needed (see details later in this document).
IMPORTANT NOTE 1: In the event of an issue, this development assistance does not cover source
coding or debugging on the Program Participant’s application(s). To help the developer, along with
our SDKs we often provide a sample of source code that can be used as an example to validate the
configuration. If specific assistance for coding/debugging is required by the Program Participant,
Alcatel-Lucent Enterprise Professional Services could be involved and a quotation will be
proposed.
2.3.1.3 More Advanced assistance (Coaching)
Specific and customized assistance or coaching is available through our Professional Services.
Please contact them directly by email: [email protected]
2.3.2 TESTING TOOLS
Program Participants may access a virtual lab to develop and test their solution(s) in Alcatel-Lucent
Enterprise environments. To do so requires a minimum investment in terms of equipment and
people.

2.3.2.1 Basic Sandbox
The Developer Program Sandbox environment provides free, 24/7 hosted labs for integrating and
working with ALE technologies, preconfigured for OXE Web Services.
The Sandbox is available free of charge with only basic assistance services (see above).
Note: For Communication platforms, all APIs are not available through this Sandbox environment.
Please check with the DSPP team beforehand, for the full list of available APIs provided in the
Sandbox environment.
More details here: https://vlab-wiki.dspp.al-enterprise.com/doku.php
2.3.2.2 Advanced Sandbox
The advanced Sandbox is an e-testing service that provides developers with secure remote access
to a platform, hosted by Alcatel-Lucent Enterprise. This platform includes all the features required
to develop and test applications based on Alcatel-Lucent Enterprise products, APIs and SDKs.
Access to services and resources is managed through a virtual private network (VPN) over an
Internet connection.
Applications and terminals are located on a network on the Partners’ side, whereas central
equipment (PBX, web services framework, CTI servers, etc.) is located on the Alcatel-Lucent
Enterprise network.
The virtual lab service may be used for development, test, certification and proof of concept
purposes. This service requires 30-minutes of setup time and is available 24/7.
Alcatel-Lucent provides the following:
 IP subnet address
 IP address for central equipment (PBX, framework, etc.)
 Soft-phone software to be downloaded
 Phone set numbering
 Possible login/password to access the central server (framework, etc.)

 An open VPN client package (software) with automatic installation and configuration for
Windows platforms
Note: This Virtual lab is a complementary testing platform to the free-access Sandbox
environment which provides basic services for Web Services only. This Sandbox is
provided with pre-configured users and no support. Conversely, the Virtual lab provides
access to all APIs available to all ALE communication servers, and it is possible to
configure specific services/functions according to the participants requests.
2.3.2.3 TECHNICAL LIBRARY DATABASE
Program Participants benefit from a repository of technical documentation for Alcatel-Lucent

Enterprise products which will help them better understand Alcatel-Lucent Enterprise technologies.
The repository includes; feature lists, user manuals, installation guides, maintenance guides, etc.
Program Participants can search, browse and download each of these resources.
The database includes technical documentation for the most recent product releases, as well as
for earlier releases.
The technical library is available on the BPWS (Business Portal Web Site) and requires specific
credentials to access it. The direct link is: https://businessportal2.alcatel-
lucent.com/technical_documentation_library
2.3.2.4 TECHNICAL KNOWLEDGE CENTER
Program Participants benefit from a repository of technical documentation for ALE products that
helps them understand ALE technologies.
The repository includes uses manuals, installation guides, maintenance guides, etc. Program
participants can search, browse, download, subscribe to notifications, and create their own technical
library.
Main key features:

• Download an entire book or browse by chapter (reference book), or search by specific topic
• Create subscription lists and be notified when new documents are uploaded
• Create a custom library and easily download content with a shopping cart function
• Provide feedback on the interface
• Access extensive online help
The database includes technical documentation for the most recent product release as well as former
releases.
The Technical Knowledge Center (TKC) Customer Care knowledge tool addresses technical
support FAQs, shares articles, how to guides, and known issues and workarounds to assist in
troubleshooting before contacting ALE.

The TKC is available on the BPWS (Business Portal Web Site) and requires specific credentials
to access it. The direct link is: https://al-enterprise.my.salesforce-
sites.com/knowledgebp/pkb_Home_ALU#t=All&sort=relevancy
2.3.3 SOLUTION CERTIFICATION

Program Participants may have their solution(s) and/or product(s) formally certified to demonstrate
that their solution(s) and/or product(s) properly function with Alcatel-Lucent Enterprise platforms.
The aim of the Solution Certification is to:
 Reduce integration costs

 Accelerate deployments
 Minimize the risk of failure
 Ensure a high level of trust for customers and business partners
2.3.3.1 Inter-Working Report (IWR)
The Solution Certification is based on successful testing by Alcatel-Lucent Enterprise and the
Partner with the result being an Inter-Working Report (IWR) validated by both parties.
The IWR is a technical reference document written jointly by Alcatel-Lucent Enterprise and the
Partner company, and describes the testing configuration, selected features and results. The IWR
may also contain any known potential inter-working limitations.
IWRs are published on Alcatel-Lucent Enterprise website: https://myportal.al-

enterprise.com/alebp/s/business-document/Business_Document__c/00B5I000003kDvuUAE
The IWR is valid for two years and must be updated in case of product or SDK major update.
2.3.3.2 Certification process
To start the testing process, all Participants need to provide all necessary details (technical
description, architecture, features list, etc.) for the solution requiring certification. This helps
Alcatel-Lucent Enterprise and the Participant company jointly decide which test plan and testing
method will be the most appropriate.

2.3.3.3 Methods of testing proposed by Alcatel-Lucent Enterprise
The method depends on the application and/or product type:
 “On-site testing” carried out at Alcatel-Lucent Enterprise in the presence of one or more
representative from the Partner company, and an Alcatel-Lucent Enterprise technical
support engineer
 “E-testing” carried out at the Participant’s premises through a network connection to the
central Alcatel-Lucent Enterprise lab platform. Availability of e-testing depends on the
solution/product type
 “Self-testing” carried out at the Participant’s premises, based on a test plan and guideline
provided beforehand by Alcatel-lucent Enterprise. The test results are verified by Alcatel-
Lucent Enterprise
For all testing methods, Participants will be expected to pay the appropriate testing fees and must
have Alcatel-Lucent Enterprise engineers present during the testing to provide technical support and
ensure that the correct procedures are followed at all times.
2.3.3.4 Re-testing and re-certification
Alcatel-Lucent Enterprise reserves the right to ask the Partner company to update its IWR if:
1. The partner company has a new major product release.
2. Alcatel-Lucent Enterprise has a new product release that may impact the Partner company’s
development
3. The maximum validity period has expired (two years after the IWR publication date)
Failure to maintain the validity of the Inter-Working status will result in the Partner losing their
ability to use the Alcatel-Lucent Enterprise Certified Solution logo and access any associated
benefits.
Note: The Inter-Working report becomes automatically obsolete when the mentioned product
releases are end of life. Consequently, ALE will not support the interoperability with the 3rd party.
2.3.3.5 Qualification package and Certification tickets
The certification is invoiced according to a given number of certification tickets.

Before starting the process, the DSPP team will notify the partner of the required number of tickets.
Upon payment, a schedule will be suggested for the process to start.

A Qualification package (see details later) must be ordered by all Partners willing to certify their
application(s) / solution(s). This package includes three certification tickets, so additional tickets
may be required at a later stage for an additional cost .
The number of tickets necessary to do a certification is based on the time it takes to achieve the
following steps:
• Definition of a Test Plan which will be executed during the testing session (this Test plan
can be built for specific purpose or can be reused from an existing one already applied to a
similar solution)
• Preparation of the lab test
• Execution of the tests
• Writing of the Inter-Working report
• Validation by both parties
• Publication of the report
The execution of the test plan will be achieved in one go and the report will be written with all
results including any potential issues. However, if the global result is too bad, the report won’t be
accepted and a new certification will have to be rescheduled for an additional fee.
Please note that the certification time slot does not allow for R&D to immediately be available and
address issues.
It is highly recommended that you access one of our virtual labs to prepare for any impending tests.
Through the Qualification package, Partners will have access to a predetermined number of tickets
which can only be used for technical support. Those tickets could be used to escalate any
questions/issues during the preliminary tests, in order to be ready for their certification session.
Below is a non-exhaustive list of certifications tickets required to certify a particular

solution/product (this table only offers a general idea of quantity of tickets and the right value must
be determined by ALE according to the detailed feature-list provided by the participant):
Solution Platform Certification tickets

Analog terminal OXE/OXO 1
SIP terminal OXE/OXO 2
PMS OXE/OXO 2
PMS + Voice mail OXE/OXO 3
Alarm Server based on DECT Alarmaing/notification OXE/OXO 2
Alarm server based on ALE Paging interface OXE 1/2
Voice Recorder based on IP DR-Link interface OXE 3
Voice Recorder using TDM/IP DR-Link + network OXE 5
2.3.4 DEPLOYMENT and TECHNICAL SUPPORT
The technical support service enables Participants with a valid certification and/or accreditation to
collaborate with Alcatel-Lucent Enterprise experts and Business Partners to solve technical issues
raised during or after the customer installation phase.
NOTE: Technical Support must be distinguished from Development Assistance (see above) where
the participant is asking for help or assistance during the development phase. This request is

handled with a lower priority/severity level compared to issues coming from a customer site. If the
participant escalated an issue which was raised from a customer site, that will be considered in the
context of a development assistance (so with lowest priority). It is strongly recommended that a real
customer issue is escalated to ALE technical support through the Business Partner in charge of the
installation to be properly addressed. Anyway, ALE Technical Support team will need to access the
system for further investigation into traces/log analysis and only the Business Partners have the
skills or necessary credentials for that purpose.
This technical support is provided through the Alcatel-Lucent Enterprise Technical Support Center,
which is responsible for the management and routing of all Services Requests (SRs). This service
ensures 24/7 coverage through the Alcatel-Lucent Enterprise global network of technical centers
and technical support engineers.
The following general rules apply:
 Only certified solutions/accredited developers are officially supported by Alcatel-Lucent

Enterprise
 The major releases of both parties are certified. Intermediate versions may be certified or
not depending on a mutual decision. Only the existence of the IWR in the Alcatel-
Lucent Enterprise web-portals for the appropriate Alcatel-Lucent Enterprise and
Solution partner release, guarantees that the solution release has been certified with this
Alcatel-Lucent Enterprise release
 If the IWR for the Alcatel-Lucent Enterprise release is not available or no longer valid,
Alcatel-Lucent Enterprise is not required to provide support for that given product or
solution. Solutions delivered by Participants, but not certified will not be supported.
Alcatel-Lucent Enterprise shall however propose the On-Demand Diagnostic service
where assistance will be provided on receipt of payment
 The existence of the IWR engages Alcatel-Lucent Enterprise and the Participant. Both
parties are engaged, not exclusively Alcatel-Lucent Enterprise
2.3.4.1 Technical issues and severities
The severity definitions are related to cases opened in the Service Request Management Service by
Program Participants to report either questions or technical issues.
The following definitions apply:
 Severity 1 – Emergency
An end user’s telecommunications network or a major business application is down, causing a

critical impact on business operations. Severity 1 cases are processed 24 hours a day, 7 days a week.
Alcatel-Lucent Enterprise requires that an expert (ACSE) from the relevant Business Partner is on
site to qualify the issue as a Severity 1 level. The expert will be assigned to remain on site until
closure of the emergency.

Note: In some cases, due to the type of solution, Emergency severity is not applicable. This is a
mutual decision between Alcatel-Lucent Enterprise and the Participant.
 Severity 2 – Critical
An end user’s service is not down but telecommunications network or a main business application
is severely degraded with a significant impact on business operations. A workaround needs to be
delivered where possible.
 Severity 3 – Major
Network functionality is noticeably impaired, but most business operations continue to function.
These issues have either medium or low impact on business operations.
 Severity 4 – Minor
Network functionality is loosely impaired, or the end user requires information or assistance on
Alcatel-Lucent product capabilities, system installation or configuration. These ordinary issues have
very low impact on business operations.
For Severity 3 (S3) and Severity 4 (S4) cases, Participants may contact Alcatel-Lucent Enterprise
by telephone, e-mail or on the Internet through the e-Service Request platform on the website.
For Severity 1 (S1) and Severity 2 (S2) cases, a telephone call shall be the only way to contact
Alcatel-Lucent Enterprise. The call will be routed immediately to an Alcatel-Lucent Enterprise
engineer.
2.3.4.2 Problem diagnostic and technical support flow
As for the other Alcatel-Lucent Enterprise equipment, the Alcatel-Lucent Enterprise Business
Partner is the only one dealing with the end customer for installation or maintenance reasons. The
Business Partner will open an eSR (electronic Service Request) either on the Alcatel-Lucent
Enterprise side or on the Participant side, depending on the nature of the issue. Experts from both
companies will collaborate to provide the best and quickest outcome for the customer.
The principle is that Alcatel-Lucent Enterprise Technical Support will be subject to the existence of
a valid Inter-Working Report within the limits defined in the chapter “Limits of the Technical
support”.
In case technical support is granted, Alcatel-Lucent Enterprise and the Participant are engaged in the
following way:

(*) The Participant Distributor can be a Third-Party company or the Alcatel-Lucent Enterprise
Business Partner itself.
2.3.4.3 Escalation in case of a valid interworking-report
The Inter-Working Report describes the test cases that have been performed, the conditions of the
testing environment, and any observed limitations.
This defines the scope of what has been certified.
If the issue is in the scope of the IWR, both parties- Alcatel-Lucent Enterprise and the Participant -
are engaged:
Case 1: the responsibility is 100% on the Alcatel-Lucent Enterprise side. In that case, the problem
must be escalated by the ALE Business Partner to the Alcatel-Lucent Enterprise Support Center
using the standard process (i.e. open an eService Request ticket )
Case 2: the responsibility is 100% on the Program’s Participant side.

In that case, the problem must be escalated directly to the Participant by opening a ticket
through the Participant hotline. In general, the process to be applied for the Program’s
Participant is described in the IWR.
Case 3: the responsibility cannot be established.

In that case the following process applies:
 The Program participant shall be contacted first by the ALE Business Partner
(responsible for the solution, see figure in previous page) for an analysis of the problem.
 The Alcatel-Lucent Enterprise Business Partner will escalate the problem to the Alcatel-
Lucent Enterprise Support Center. This should only happen if the Participant has
demonstrated, with traces, a problem on the Alcatel-Lucent Enterprise side, or if the

Participant (not the ALE Business Partner) requires the involvement of Alcatel-Lucent
Enterprise.
In that case, the ALE Business Partner must provide the reference of the Case Number on
the Program Participant side. The Participant must provide to Alcatel-Lucent Enterprise the
results of its investigations, traces, etc., related to that Case Number.
Alcatel-Lucent Enterprise reserves the right to close the case opened on his side if the
investigations made on the Participant side are insufficient or do not exist.
Note: Known problems or remarks mentioned in the IWR will not be considered.
For any issue reported by an ALE Business Partner outside the scope of the IWR, Alcatel-Lucent
Enterprise may offer the “On Demand Diagnostic” service where Alcatel-Lucent Enterprise will
provide eight hours assistance on receipt of payment.
IMPORTANT NOTE 1: The possibility to configure the Alcatel-Lucent Enterprise PBX with
ACTIS quotation tool in order to interwork with a third-party solution is not a guarantee for the
availability and support of the solution. The reference remains the existence of a valid Inter-
Working Report.
Please check the availability of the Inter-Working Report on the relevant Alcatel-Lucent website.
IMPORTANT NOTE 2: The involvement of the Alcatel-Lucent Enterprise Business Partner is

mandatory, with the access to the Alcatel-Lucent Enterprise platform (remote access,
login/password) being the ALE Business Partners’ responsibility.
2.3.4.4 Escalation in all other cases
These cases can cover the following situations:
1. An Inter-Working Report exists but is no longer valid (see chapter “Validity of an Inter-
Working Report” in the IWR)
2. The third-party company is referenced as a Program Participant but there is no official Inter-
Working Report (no IWR published on all ALE web portals)
3. The third-party company is NOT referenced as a Program participant
In all the above cases, Alcatel-Lucent Enterprise offers the “On Demand Diagnostic” service where
Alcatel-Lucent Enterprise will provide eight hours assistance on receipt of payment.

2.4 TRAINING/COACHING
Alcatel-Lucent Enterprise offers multi-disciplinary training courses in fields that include: sales
product knowledge, pre-sales design and post-sales engineering.
A variety of training modules are available, enabling Participants to lower their training costs,
reduce training time and minimize travel expenses. Training modules include; online computer-
based learning, online instructor-led classes, and classroom training and labs. Courses are regularly
held at Alcatel-Lucent Enterprise training centers around the world. A training program can also be
run on the Participant’s premises.
Note:
As of today, for the Rainbow platform there is no formal training program but only on-line
technical training/webinars that will be accessible via: https://hub.openrainbow.com/#/ (Learn
Entry)

3 MARKETING SERVICES
Market Sell
REMINDER:
The Program helps Partners market and sell their application to a global audience.
These business and marketing benefits include:
 Logos, web toolkit and press activities to provide strong differentiators for your public
relations and web communications
 Partner presence on Alcatel-Lucent Enterprise websites, Leaflet, e-newsletters and customer
references to increase your market exposure (3,000+ Alcatel-Lucent Business Partners
serving 500,000 customers worldwide)
 Selective Joint participation in trade shows, webinars, events and briefing centers to help
you connect your company with Alcatel-Lucent Enterprise Business Partners and customers
 Selective Joint sales enablement and business plans to develop, co-sell and re-sell strategies
with Alcatel-Lucent Enterprise
3.1 LOGOS AND CERTIFICATES
3.1.1 A distinctive sub-brand

A repository of logos for the ALE Expert Developer & Solution Vendor Partner Program has been
created to provide a distinctive sub-brand to identify and differentiate participants.
Each sub-brand logo includes a modified version of the Alcatel-Lucent Enterprise logo and Partner
designation title for use in all marketing communications including; presentations, technical and
marketing documentation, websites, press releases, articles, panels, etc.
3.1.2 How to use sub-brand and corporate logos

The Alcatel-Lucent Enterprise Certified Application mark (Applicable only for Communication
platform) can be used only by Participants of the Program, having at least one application/solution
certified by Alcatel-Lucent Enterprise. Use of this mark for any other product of the company, not
certified by Alcatel-Lucent Enterprise is not permitted at any point.
The Expert Developer Partner and Solution Vendor Partner marks can only be used by valid
Partners of the Program. These logos can be used by Partners for marketing communications
materials including; presentations, technical and marketing documentation, websites, e-marketing
campaigns, press releases, articles, panels, etc.
When a Partner needs to identify Alcatel-Lucent Enterprise as one of multiple companies they
partner with, the Alcatel-Lucent Enterprise corporate logo shall be used for any marketing

communications such as; websites, graphic panels, e-marketing campaigns, advertising and other
promotional materials.
3.1.3 Review and approval

All sub-brand and corporate logo usage must be reviewed and approved by an Alcatel-Lucent
Enterprise representative.
Applications Types of logo Types of Program

Participants
Certified logo (applicable only to
Communication platform)
When a Program Participant needs to
communicate about its product that’s
certified by Alcatel-Lucent Enterprise Qualified/Premium
(e.g., data sheet, commercial brochure, Partners
technical or product training, technical
certificate, etc.)
Partnership logos
When the Partner needs to
communicate about the membership Solution Vendor
level of its company (e.g., corporate
presentation, corporate web site etc.)
Expert Developer
Corporate logo
When the Partner needs to identify
Alcatel-Lucent Enterprise as one of All members
multiple companies they partner with

3.2 WELCOME PACK
The welcome pack kit is a pack of elements that can be immediately posted by Partners on their
respective websites to promote their relationship with Alcatel-Lucent Enterprise.
Designed as “Ready-to-Post”, this web tool kit contains:
 Alcatel-Lucent Enterprise short presentations

 Rainbow Developer Journey
 ALE Developer & Solution Partner Program short presentation
 Template to collect Partners’ Application/Solution detail
 Company Profile Form (only Rainbow)
 Related URLs
 “Certified Application” (only for Communication), “Expert Developer Partner”,
“Solution vendor Partner” logos and related branding guidelines
3.3 PRESS ACTIVITIES
Partners may wish to issue a press release upon successful completion of the certification,
accreditation process, customer project or specific use-case.
All partner press releases mentioning Alcatel-Lucent Enterprise must be approved by the Alcatel-
Lucent Enterprise corporate press department. Upon validation, these press releases could also be
posted in the Alcatel-Lucent Enterprise press room.
Alcatel-Lucent Enterprise may wish to issue a joint press release in collaboration with some
Solution and Application Partners. The same approval and publication processes will apply.
3.4 PARTNER PRESENCE ON ALCATEL-LUCENT ENTERPRISE WEBSITES
3.4.1 Solution/Expertise & Company catalog (Find a partner)

Program Participants who have successfully passed the certification and accreditation process,
successfully integrated ALE APIs into a minimum of two projects/solutions or at least one solution
running at an end customer site, are invited to post their company and solution/expertise brief(s)
(one solution/expertise brief per certified solution or expertise) on the <find Partner> area.
 A solution brief contains all the information about a solution with all the technical details to
help a potential customer or Business Partner to decide whether or not to deploy such a
solution
 A company brief contains information about the company as well as business contacts and a
links to its website
 Support process indicating how the Partner will support its solution or application, and the
escalation process
 An expertise brief contains information about the skill and technical know-how of a
company with all the technical details to help a customer or a Business Partner select the
company to develop or customize its specific solution

 Marketing and technical documents may be also attached to previous briefs
3.4.2 Listed (or not supported) Solutions (Applicable only to COMMUNICATION

platform)
Program Participants who are registered in the program may register their solution, even if it is not
certified.
The DSPP Catalog will also mention all those unsupported solutions, but they will be explicitly
distinguished from the certified and supported solutions. Less detailed information will be required
for such an entry into the Catalog.
All certified solutions belonging to a participant that has left the program (on their own accord or at
ALE’s discretion), or when the associated IWR is no longer valid (expiration date of the report [2
year], version no longer commercialized, etc.) are automatically mentioned as being Unsupported.
Alcatel-Lucent Enterprise reserves the right to review and amend the Participant information
(without altering content) as well as to remove information or related collateral that is not
appropriate or not directly in line with the certified solution and/or expertise level.

3.5 PARTNER PRESENCE ON LEAFLETS & ECOSYSTEMS
ALE periodically publishes documents mentioning third-party solutions that address specific
markets or domains.
3.5.1 Leaflet (applicable only to Communication & Network platforms)
The leaflet is a global overview of validated third-party applications/products. It is updated twice a

year. More than 200 products related to more than 80 companies are listed, with detailed
information on the platform, the API or the targeted Vertical.
3.5.2 Ecosystem
The Ecosystem is an overview of validated applications/products that address a specific Vertical

domain. These are updated at least twice a year.
The following ecosystems are available today:

• By Vertical (Hospitality, Healthcare, Education, Transportation & Government)
• By Domain (SIP, Headsets, Voice Recording)
An additional document dedicated to disabled people is still in progress.
3.6 E-LETTERS
Alcatel-Lucent Enterprise issues various e-letters, profiled by geographic area and type of reader
(customer, Business Partners, internal employee, etc.). E-letters deliver news from Alcatel-Lucent
Enterprise and the Enterprise market. Compilations of all the latest validated applications/products
are published on a regular basis. In addition, dedicated articles written by selected members may be
published.
3.7 CUSTOMER REFERENCE PROGRAM

The Alcatel-Lucent Enterprise Customer Reference Program showcases companies across the world
that are reaping the benefits of Alcatel-Lucent Enterprise products and solutions. Alcatel-Lucent
Enterprise invites Participants to use the Customer Reference Portal to demonstrate how joint
customers have improved the way they do business with participant solutions certified by Alcatel-
Lucent Enterprise.
These case studies can be developed by members or Alcatel-Lucent Enterprise. They may be posted
on various Alcatel-Lucent Enterprise websites (Enterprise Portal, Business Partner Portal and
intranet).

3.8 BRIEFING CENTERS
With locations worldwide, Alcatel-Lucent Enterprise Briefing Centers showcase the latest Alcatel-
Lucent Enterprise solutions, helping to deliver key messages and keep clients informed of the latest
updates.
Briefing centers illustrate how Alcatel-Lucent Enterprise solutions meet the general communication
needs of small, medium and large enterprises and specific verticals. Selective Joint ALE solutions
and Participant Validated/Certified Solutions may be associated with Alcatel-Lucent Enterprise
demonstrations through joint demonstration scripts and messages.
3.9 EVENTS AND TRADE SHOWS
Selected participants may be associated with Alcatel-Lucent Enterprise at local and central events
that are major meeting points for enterprise customers, service providers, distributors and solution
developers, as well as industry influencers such as press, analysts and consultants.
Some exhibitor packs dedicated to Participants may be available including booth rental and
promotion at very competitive prices.
Participants may be invited to customer presentations (for example, round tables, conferences,
workshops etc.) organized by Alcatel-Lucent Enterprise at central and local levels.
Alcatel-Lucent Enterprise may also participate in Partner events: internal seminars, re-seller or
customer events, booth sharing in trade shows, etc.

3.10 SALES ENABLEMENT
Market Sell
Sales enablement provides the opportunity to selected Participants to educate Alcatel-Lucent

Enterprise direct and indirect sales channels on their offering.
Partner sales tools kits are available, including marketing and technical collateral on joint solutions:
 Customer/sales presentation
 Joint data sheet
 Customer case study
 Technical and sales training
 FAQs
Training sessions are organized to present joint or Certified solutions / applications:

 These sessions are dedicated to technical, pre-sales and sales persons from Alcatel-Lucent
Enterprise or Business Partners
 They are organized by Alcatel-Lucent Enterprise central or local teams
 The format varies (webinars or in-room sessions)
3.11 BUSINESS PLAN
Alcatel-Lucent Enterprise establishes strong relationships with Selected Partners to market and sell
joint solutions that combine the expertise of both companies. In this case, sales or Original
Equipment Manufacturer (OEM) agreements are signed. Alcatel-lucent Enterprise direct and
indirect sales channels are encouraged to co-sell or re-sell those combined offerings. A common
business plan is built in collaboration with the Premium Participant including:
 Scope and business objectives of the partnership, as well as the means to reach those goals
(allocated budget, resources and schedules etc.)
 Associated marketing plan describing the necessary marketing actions and deliverables
 Common roadmap
 Common reporting process
 Common human resources to coordinate and execute the business plan

4 PARTNER ENGAGEMENT (CONDITIONS)
4.1 Registration
Regardless of the targeted membership level, the beginning of the registration process is composed
of the following steps:
A) Read and accept the Program Terms and Conditions.
B) Fill in and submit the online registration form to provide general information about the
company and candidate solution(s) or expertise(s). Alcatel-Lucent Enterprise will use the
information to evaluate the interest of membership in the Program and its technical
requirements.
4.2 Evaluation by Alcatel-Lucent Enterprise
Alcatel-Lucent Enterprise will acknowledge the candidacy upon receipt of the completed
registration from. The following criteria will be used to evaluate the suitability of the candidate:
 The Program is open to companies that wish to develop products and services that are
compatible with Alcatel-Lucent Enterprise platforms and technologies (including certain
OEM products), and which offer a value proposition that complements the Alcatel-Lucent
Enterprise portfolio.
 In the opinion of Alcatel-Lucent Enterprise, the solution, application or product should be

able to maximize joint market coverage and penetration, either directly, or through Business
Partners. It should also bring significant value to our joint end customers.
 The company can justify an existing registration in one of the APIs Hubs (Communication,
Network)
 The company can justify an existing registered application, developed or co- development
by a developer belonging to such company (self-services sign-through Rainbow API Hub).
If the company successfully meets all of the above criteria, it can become a registered member and
is able to access the Advanced technical benefits (at a fee).
To be able to access additional benefits such as Marketing benefits, the following additional criteria
must also be met:
4.2.1 Pre-requisites for QUALIFIED Expert Developer Partner
Such a company must justify their expertise on ALE APIs by providing examples of at least two
customer projects/solutions which involve ALE APIs (or special cases at ALE discretions).

4.2.2 Pre-requisites for QUALIFIED Solution Vendor Partner
For companies integrating Communication APIs, they will have successfully completed the
certification process (and an Inter-Working Report has been published) and are committed to
maintain that status.
For other companies (Rainbow, Network), they have to justify the integration of ALE APIs into a
minimum of two projects/solutions, or at least into one solution running at an end customer site.
When a Partner is planning to do business with ALE (most case in Business KPI), a Customer
profile form should be completed.
4.3 Acceptance
Alcatel-Lucent Enterprise will notify you of the results of the evaluation.
For a Registered membership level, a simple email will make the partnership official.
For Qualified membership levels,
4.3.1 Communication Platform:

• If the company targets Communication platforms, acceptance in the Program as a Qualified
partner is conditional on the successful execution of certification process (as described
above in the document).
A specific package called “Qualification” has been designed to help the member pass the
certification.
Qualified status is conferred upon payment of the applicable fees (unless otherwise stated).
Please note that participants who are invited to become Qualified will initially be classified
as Registered Companies until receipt of the payment of the associated fee and the success
of the certification process. They will become Qualified once their solution has been
awarded Certified Solution status.
This level will be kept for two years. After this period of time, a new certification will be
required (through a new Qualification package) otherwise the company will become
Registered (and lose all the benefits associated with the Qualified membership level) and the
solution will be in unsupported status.
4.3.2 Rainbow/Network Platform:

• A simple email will make the partnership official

4.4 Membership activation (Applicable only for Communication)
For members dealing with Communication APIs, membership will be directly activated for
Registered participants, only upon payment of the associated Qualification fee for the others. For
the last ones, one or more login(s) will be provided for the private area of the Developer Partner
Portal, providing access to the Program's benefits and services.
No specific activation is required for other members.
4.5 HOW TO RENEW YOUR PARTICIPATION (Applicable only to Communication)
For companies dealing with Communication APIs, to renew their Program membership, the
Participant must do the following:
 Pay the Qualification fee
 Approve the amendments that Alcatel-Lucent Enterprise may have written into the
Program Terms and Conditions
 Keep marketing and technical documents up to date (Partner Brief, IWRs, etc.)
For Registered participants, or partners not dealing with Communication APIs, membership
renewal is automatic and does not require participant involvement, except if they were previously
asked to leave the program.

5 PRICING (only for Communication platforms)
5.1 Fee-based services and benefits are available as follows:
 Certification is available for €1,500 Euros (£2,000 US Dollars) per ticket, with the
possibility of buying a package of three tickets for €4,000 Euros ($5,000 US Dollars)
 Development assistance is available for €400 Euros ($500 US Dollars) per ticket, with the
possibility of buying a package of three tickets for €1,000 Euros ($1,200 US Dollars)
 The Virtual lab is accessible for a period of 3 months, at a cost of €1,000 Euros ($1,500 US
Dollars)
 The cost for a lab software licences update is €600 Euros ($800 US Dollars) excluding
hardware
per packages
per unit (€/$)
Quantity price (€/$)
Assistance Ticket 400€ / 500$ 3 1000€ / 1200$
Certification Ticket 1500€ / 2000$ 3 4000€ / 5000$
Virtual lab 1000€/1500$ for 3 months
Lab software upgrade 600€/800$ per request
In addition, all companies can order a Qualification package for €5,000 Euros ($6,000 US Dollars)
which includes:
• Three Certification tickets (see below for some examples of required tickets according to the
type of solution to certify)
• Five Assistance tickets to submit questions/issues to the ALE Technical Support team
• Access to ALE Virtual lab to, for instance, conduct preliminary tests before moving to the
ALE lab for the certification itself. This Virtual lab provides VPN access to a remote ALE
platform (OXE, OXO, OT, Rainbow, etc.)
• Runtime Technical Support: any issues escalated by a Business Partner after the customer
deployment of the third-party solution. The solution is supported by ALE during the
certification duration and according to the perimeter described in the IWR
• Lab software update: if the partner is equipped with an ALE platform, license upgrades will
be provided for free (only the hardware and possible royalties on specific external software
will be charged but with a special discount)

• Web presence: after a successful validation of the third-party solution, and the publication of
the associated Inter-Working Report (IWR), a dedicated page on the ALE Corporate website
will be created to describe the company, the solution and how to deal with it.
Qualification package
fee 5000€ / 6000$
Development Assistance 5 tickets
Certification 3 tickets
Virtual Labs included
Technical support included
Lab software update included
Web presence included
This package, with all included services, is valid for two years based on the anniversary date.
Two years after the anniversary date (the date when the package has been paid), the Partner will
automatically be moved to Registered level, unless a new Qualification package has been ordered.
This means that all benefits associated with the Qualified level (certification tickets, web presence,
runtime support, software upgrade, virtual lab) will be revoked. Only the Assistance tickets are still
available, assuming they have not already been consumed.
In addition to this package, additional tickets for Assistance or for Certification can be ordered.
However, a certification ticket cannot be ordered unless a preliminary Qualification package has
been paid for.
In the same way, specific services like Virtual lab and Software updates can be ordered by a
Registered company according to the above price list.
5.2 Premium partners: Contractual fees

Services covered by the contractual fees include: all basic benefits provided to Qualified Partners
and advanced technology and business benefits to support the joint solution.

6 PROGRAM REFERENCE DOCUMENTS AND TEMPLATES
WEB SITES
• ALE Corporate Portal: https://www.al-enterprise.com
• ALE Developer & Solution Partner Portal: https://www.al-enterprise.com/partners/dspp
• Communication Hub: https://api.dspp.al-enterprise.com/
• Network Hub: https://www.spacewalkers.com/
• Rainbow Hub: https://hub.openrainbow.com
DOCUMENTS
 Program Guidelines
 Terms and Conditions ( https://www.al-enterprise.com/-/media/assets/internet/documents/a-
to-g/dspp-terms-and-conditions-may2019-en.pdf
 DSPP leaflet (https://www.al-enterprise.com/-/media/assets/internet/documents/dspp-leaflet-
june-2023-en.pdf)
 Ecosystem per Verticals (Hospitality, Healthcare, Transportation, Education, Government)
 Ecosystem per domain (SIP, Voice Recording, Headsets)
 Program Brochure
 Online Application Partner Guide (https://www.al-enterprise.com/-
/media/assets/internet/documents/dspp-guidelines-oct2019-en.pdf)
 Branding Guidelines
TEMPLATES
 Candidature Brief
 Inter-Working Report (IWR)
 Company Brief
 Solution Brief
 Partner Press Release
 Partner Case Study
 Partner Demo Script

7 Glossary
• Program: ALE Developer & Solution Partner Program (DSPP)
• Program Participant: An individual or organization registered in the Program. Program

Participants include Registered Companies and Partners
• Solution Partner Portal: DSPP website
• Business Partner Portal: Business Partner website
• API: Application Programming Interface
• CPaaS: Communication Platform as a Service
• SDK: Software Development Kit
• SRM: Service Request Management
• IWR: Inter-Working Report
https://www.al-enterprise.com/partners/dspp


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Guidelines

Alcatel-Lucent Enterprise Developer & Solution Partner Program

1 ABOUT THE PROGRAM ....................................................................................................................................... 5

Alcatel-Lucent Enterprise Developer & Solution Partner Program

3.8 BRIEFING CENTERS ....................................................................................................................................... 38

Alcatel-Lucent Enterprise Developer & Solution Partner Program

1 ABOUT THE PROGRAM

 DEVELOP INNOVATIVE APPLICATIONS or SOLUTIONS based on Alcatel-Lucent

 CERTIFY and DEPLOY TRUSTED APPLICATIONS or SOLUTIONS

 MARKET THEIR APPLICATIONS or SOLUTIONS by increasing market presence and

1.2.1 Technical benefits

Technical benefits include:

A. Free access to:

• Extensive API/ Software Development Kit (SDK) documentation (developer guides,

B. “A la carte” services (on-demand):

o Advanced technical documentation

Alcatel-Lucent Enterprise Developer & Solution Partner Program

1.2.2 Marketing benefits

Marketing benefits include:

The ALE DSPP websites consists of three parts:

• Three technical and public areas dedicated to APIs:

Self-registration is required to use the resources published on these websites

Alcatel-Lucent Enterprise Developer & Solution Partner Program

1.4 SOLUTION LIFE CYCLE

• Develop innovative applications/solutions,

1.5 MEMBERSHIP LEVELS and TYPES of PARTNESHIPS

Types of partnership tracks:

Alcatel-Lucent Enterprise Developer & Solution Partner Program

This is the entry point of the program.

Alcatel-Lucent Enterprise Developer & Solution Partner Program

EXPERT DEVELOPER Partner

SOLUTION VENDOR Partner

Alcatel-Lucent Enterprise Developer & Solution Partner Program

1.6 PROGRAM BENEFITS PER MEMBERSHIP LEVEL

ALE Developer & Solution EXPERT DEVELOPER SOLUTION VENDOR

Fee (annual) No No specific agrement No specific agrement

Access to Basic Sandbox     

order a physical lab (Starter-Kit)  

Technical Documentation Library to be charged    

Technical Knowledge Center to be charged    

Dedicated Business Manager  

NOTES SPECIFIC TO COMMUNICATION APIs:

1 1500€/ticket for COMMUNICATIONS platforms

Alcatel-Lucent Enterprise Developer & Solution Partner Program

1.7 PROGRAM REQUIREMENTS

Paid membership fee (Communication platform only)    

Complementary value proposition with ALE portfolio    

Marketing collateral available on certified applications (partner brief,

Joint customer deals registration  

Alcatel-Lucent Enterprise Developer & Solution Partner Program

The technical benefits cover development resources/tools to support and

Develop Certify Deploy

An “API” is a set of methods/data structure/classes which standardize the access to services

A “SDK” implements APIs and is built to facilitate developments in a specific programming

Program Participants have a choice of more than 200 APIs/SDKs.

Alcatel-Lucent Enterprise Developer & Solution Partner Program

2.1.1 API Types

Public APIs are available with no restriction.

2.2 RAINBOW APIs