- UNTT--Ganlit n Consfvuthen -

ualiy (onept uwe evalwiCmhinuousyo

Ma han hundred yeog. OTgannahan nreol
ToR
adapt hesc uality (om cepb tas 8ve
CompehRve advantge.

Dekinakan a quali-
- u a iy is a pvugmahc sstem comtinua
men
impvov tmet, aq way sulen» ub arganise
nd mucnS.
The mcani a ceuante is caled as quauy
ha Can
uali means he pr best prodhud you
maleial hat you hae ho
pYoduce ith he
wore oiHh

1so g0oo (dd dekinahan) dekinaa auali

Tho etalli9 a chauacteris
ishics aan entiy
CProcuck ay senvice) haf bear an ib aiuy ta
and imp nted"
Sahsy stat co

Iso gooo:2o00 (nud, deinaja)

Degree
Dearee b which a cet ainherent chavackerithe
i u requime"'.

ualt can be quankfi as hallous

P Pevmance
E Ekceptaha
 vit at quauy
Di{lcu
us Ji qual
heu d e
poi of
vieu a
C m he
produre

he
use'tai uit
ram

is a Producess if
it
meehins q n t u s
ali
- TW s the vie h e ovgunit afran repnii

b7 Projrc and he proeuse a H

dw ede pd an
pro duc and acquived ,
maiwa'w those pro tesa
The producers vitoquali y na the o v
ha
Th
haact rishy
DDoirg e i
boi i i say

Dpir i e tis tim

Doina ita hime uwi mo u extedi

fru he w
poi viw-
Bcig u e is he C mev's deinahcan
The (usome 1S the end
ueva he Procluth e
sey eey
The cuyb mCy' viC a lih ha
has
chanuhiks,
)Receii 'jw. Produt h u
Din aki ha heiY reds ha Lren me
meeh ther epetahauy.

- Bung real inte+ntei c o u e and rupec,

qualiy 4ap-

peuiltw

guoliy
c

a
vieas
froduev app
durcer

ro

Sturt Procucev vi a qucly 0 delivevd

Cu
lome vie Cubme
d_
qualiG a
coauw
befinuhcens
0uail manaem en i deiuw oCo
coocinatd
athits divrek and comvol an
organiahan
g a v d qua qualiy.
quai (omvolI is a paY o quali m nas-emelt
J
oCoLsed an uilj uali requi menh.

3) quali h ayuance s a
Paft al qualij mangenma
ocad n
pva3 Crtleme hat he
equvmenk wilhe
quaiy
u hild-
- qvlik Policy
ovwul entenhiaw a diechan a ca

elah b qualil expessekl hy p mamugemead.

ualiy gmpvuem e .
mamaenm os or outw an S'nICasin ha abiq,

u quaiequuim

uali Audit
Sstemukc and independen xqminceid p cderminr
wethev quul achuih'e. dnd relabed resulh comph
wih
wshlennd a vonjeme whehoy hes araqem5
axe
implimew teivoy cmd h eth
Surals ta ave as)«c Aues. h or

Produ c 3 is
dined
A procudma result apvoteses
in cucde
mwid ,saltuw a . sevv'ce., havcuawe, pvo mew
Seyvire is
dalind o vesulk o at
ahi permed at the a ekaan
a
Supue ond he cusbme
inteae be he
froen)- 9t is sct
a
ok nter edted inteach
awhiui kco wich rans inpuh ino autpuds.
 mprtcene quliy on a pojcd in he ontesl
globd challengeo,.
e ve in a turbulea oorld whwe eath day
Scums
bring he dan aned awa
factos inluentin cor
prale atian qloloaly are
Chani mmC
and mme upidalUy
ALon with glolhaliakon
ALona t h ibealijdkom,
aloie , he chang thvinume in
ich Com pamico i n henselwe can be chanactorise

Change invalues and suchuve osoiey

nrasir ehnalonral pvog
3)
Trrsina
dem nd ocuty and somviccs
an

A) 9mpv tw omunicuhan snd comspt techndlogi*

chamgina aduerhsi ar dishibuhan chqnne
Thus th chaudg bor rgaiyahan is b tiud way o suYuiue in fh's
NY chanqim dwop m
The udiona deinädin s quoi"itne ss
PT pos l0".
-

rqaniahy have maved

No
hor ahead in
understandin he ruc mcanin
and
cushmv sahiskaekian
The hoich'e cmteph k u a l i mrunt ha

OTnuniuWan had otou

otouy all hur atendan
an cusdmea

Theee, e h
q uaiG chavateishc should
enompasyhe allo
) c a ho vigt uli
 and log ashn
ashh
Dsake reialsle

3 De ecenomicato
he (4se mer i t lasky.
me
Pe al vigu price
an
and delivev
3Be
Bc Lackeel by geod (usmt S po
6) Be enviYCmeu
itndly
A9m poane qualihy (nbol (a ) in (vnsucbion
Pero ddc 9ns
pechan Chshuthon achuiho
baiihes hrdev meet he considored
stam der diyahan
The e com
engieers o special tvainea
trams takes
he responsibC he
aliG conhol
Conhol.
ej-The uail cmvol hor
Crnduched
Yoad projec (ompachan wrk
is b be
meamea suin coil cmsideyed
Comsideyed
densi
Toind menainn
wakably aCentvte
Slump Cme word aweY sitr comvete,,
Facs
)
echuali ocnshuc Kan'
oovymons p p' CPoe
9 due to pYmonte o hum)
por mmuni cukon, ioadequa
co

famahian uuve u ch inlomakan

in
adequare checes oned comvo lak of
techni'td sperhes and
seiUs.
Projc
9 incudes talloui atrd
1 Tpe ot Projc
Loca on a j
Paiod Prajh
3) Technology
-Ne Fehnologv ass wel projeet tenshudhan
and ad ministahan as i a i i tahe 4he wre and

fmprve ib perheimance
Con py reduce
w
socare pla impertant rele
he claims and
dispdes.
4quai
indud allowi n sa-akes".
1) and
tmpletnes cmsistenc adesian docum enp
mmi o code and standrds.
3) Prawinp
4) Adherence Ccommitmt) opeiicahag.
5 Matevial-

-Dueb ish matevial coseginrer hawe »

Cmstumu lceep comin wp he ways n a
dow
the cos matei a usd.
thej1 aso neeol Come wi he ned aernahe
materias
material h
haa com
replue Caut iew alde
Thwe should be pro
merial
manaqeme sde h mutendl
Motorialb shedd be
govduai cnd des ee
G) (onucty -

(o opewahcon ba he panhes involued in Conbud

A ovittn conrut with ckar cmdi Han.

Osing a Stundard cumbrcat

7 qualub cheks-
-Di1po quali cheds shoulde uyd a site
aubathuiin gavd
qualiy o we
Tvemm edurheu
Appopviod e rainio educhian h usrkre
Can esulk ino quait projed-
g)Sub tmbacts -

Guod and subtmuc

cmduhaj
I Finncial isues-

Amou cnauctoslo

THrs PAyme

Reguday clean ails. CRA -Kuni auend)

atond

4Rcasans r PoUY qualiyin Conshachcon omd

measwe av eVcome it-.

ou quaiyMateiad -
Vse god qual malwi
pvopev Supevislay an ste
3) late desn mepl
Absene quay sJston ) Absmce
4) Absoncm poje ouaiy rliu
Andih
Ab senseret uai Pvocedur
c) Absen son ca 4 spcaiahams and dawiy
) on aveulabli G rqvcd res ou
9Lad a 1
9Absmst a ucd Peytm qne
nhibukon
Joseph M Juran voiau quali Gun)
one he top
quali Gurus
Pulushd a mausie
handbook whidh n 19Ss in 19Su's qulld quali ontn
q
in the wevld sti l| is
tmdavd veeene hadbod
handad a

"
His Tam
meac is built aound odowirg 1o seps
) (Yrate awavness he nced amd orprohun b
quai mpvveme
Sepals conhnrous povemc
Buld an
rg aniatian to actve
goals b stabus u
uai coaneil,
fdehtibying and pvior tiithe problemi,
sdria
Ya Projret, appoinhng teams t oee rs
ponsibu h
achans cUnd chsasi ciGtabrs
4) Give tvy
$)
one
ruini
Car1 aut
projrcb b Solue
Prolems
6) R p Proges

) shaw
8)
ogwahan, -Caueppo)
Commui cu keu

Sucess
1) 9nco porcde he qnnua 'muem ewi n te
Agda Sem md cman'
cmpay
roest and
mm mtum
herehy maitaiy
Juran rjaloqj

( 1 . a ruy-
80. eras ol de ds a
9mp7vemet

Produl

Qualih

.Plannt

ualii Planm
9
dentiby you (ubme

9elen hj (ustome nted

aualin
Planni beyelope procucr a per cwyhmav nted

se te
abjective hov producl

qualit Comhe.
sc he objrive
«produck
he quulih standcvd

ehede te athua
qualiy cnd Pvoduicun
Analye He derume Lesr
standard
o oautud

Scanh e
caue yavqnre
and
pvovide vemjdie
 uati mprevemet 6

chrde he pvohlen ared o vavi ance

Seurch guide r ojrck

Quait
9mpvaveme Chtd he souhcon

Search ntud Pvollem areq

w.
Edoa rds Demn
Deming '
fivs Ameyicun qualih Expert oteach methodlology
abo quali
H i s sponso w as he JUs E
Japan ee scint tb and Engineers))
He s Seprade. greups he manqes
hundvrd
-9n 5D. FI he rradhed neavy ve
becane wovld mo
f'nduiaiss, many a who

b theY
naliy including Son7, Jiaa,msula
mitsu bis and Toyotq

His idras wa So Sim p'e ewen can e undsod

prodachia workes wih no mc educahan,

He ha been d a - " fathr a the i avc

aindusfiul reoluan"
bemin- ualiy i a predictasle dejvre o
cosd n suhed
4ii and dependa bi u a loo

he mquks."
bemr poinls nt oy psmete. pvedut and
nd ev.
i
alu' ve indul1 human
De ming plan i an
PD CA gle
P-Pla D Do
A AAct
FotGus role
in man41 eme and
parhicipihing k ene.
O Consant purpose long um viulon
Adopt ne phiph-
ee
odependene on mas însprchon mu srop
fuf an
qualiy in he firs
9npov (nstant t pvodut.
focus m
sem cmd geruite
9nshture mehed a Trau n-
9ns fute
Traun- f
fr orke
orker.
+ader chup
upevisor
-

)min'ye 4he tthul t t

Dive au 1hc.
r. (Au
Enphren)
bavrios depurtmenty
a u harvi u "pido a we
Eliminae e
mornsuip." sigle depantmea
avd and
slqun hy n
Eiminu Nmavi (a quda r w
vam mc, edutahan se
npli onlt impvweme
he run-lerm aion
 ip . (rosby

poted 1ualii fiafeviumed, mullaud who is widhy

noon Y PYomotinq he oncep af 2wo dect and

ad empting doine quali o a " comhormance

equym enut
esnbess shauted "pLiip (rosby Assocars
an (ons WHunty
o gun3aans
¬xplaning ualiy Pvinciple cmd pvachre
FouY ma Pnciply
w y m e a

Cm1munce do pvoduck ith cusbme

Pyevenkun is he sysem a quau

The shandavd i 3*vo ded
Svo del-eb = qualiG per(ermance

Qualil measuvd
rdyhe pile a non (mmane,ne
nde e.
00d quai manasenC
H bells Estabishm end a
intiplo
t do it
He sadcd "quai is ree" it is less expensive

ris he irst 4ime' roh han "paying t

repaurs dnd rewvk

3ero dcd Thewe is' no ecisiance owaste in a projro

wst reers o amyhing tht is unproduche.
i-eprocess),ools and emPlore. eh

Cleminahr waste lkads to pro(ess m pvowona!

 Crosh's 14Sheps t qua imp ravemenI

OManaemea commme kouoads qualilh snould be cleo

ka
reahica o quali inprvemend teams" wih senr eprjotal
yam a
depant mnl
Comhncous mcajuvmen PYoCCn) bcddermiu cuvens
dd potenhal isues datw qua
The (ost PoY quali ha b Le calrwat
Raise he qual awano) in gauakan.
Covve
CorYe ch ve ahaw should be t k e h addre
qualy isu
OEstablis me 3o del ed cmmittee manit
s mnd fa
po e uaiy impvnnel
uaG imprwemeui raai- b
alemplaets
0anize zero det dajs in rqaikuhiatn.
Encouaemed to a mplatt).
shstades qualiq Shoud be. disussed inan spen Commumcch

Pavhcipauts «blat shuld gied

qalit cancils should Le (rea-

quai tmpwome is 9 (mhntouy pYs (t0) - iF erep qs

 1s kawq-
Mv. Kaoru sukaoq.
knoonn fadher o
qua Aods qnd Japnese qualitwho invens cd mq

Ccauss and
causc (omceprs
Concepts su
suh as Fishbme
digava
diagva
in dustvial diaum) requent wed in
dushial
pvocesus and Cwc anaysis to
Cwc CCompany-s ide
He belived
ho Ccompahy-oide qua
3n ercased internad
"
Qualiy Cono
f Cordi Cooperahan"
naia pasikivly ecs a customers need
an
1imat e kads to a
produAds and services
proess etieien and behev qyaly
. He botios othy
qualih conbvol aurus also, ane hoje is
Peamn
He expanded his 4 step plan inb 6 stop
1
Determine goalb and tavgets
) PeFeYmhe nehods reading se goas.
3 Engage educahian qn training
) 9m plemas ha wr.
1 Chece the <lyd ofmpkentadan
) Taue appopvlale achan
shength asi uali hbols Lelnd b D. Ishikasq
1) Cmo cha
o) ist qram
Alau hat
4) Run chav
Scae anra
6) Pavcto rawm
fisbcne pia^ran (Cawe gnd ek
da1rm)
measuY mut muevid Machine

Saboco

The prsbl
Seondo
Sab proce

Man powew
mateialb mhod
94 is ane
he basi c udi (mhel fod
9 ucd
ind voot Eactor wi h hawe
gvete fmpoet hawe fhe
he
Commony used in poduc deslyo nd
uaih deces preuenh'an
PYev end'an
 A ycle, -

pevde pw y Pr. willr'am Cdavs Demina

pevelop i 1950'3
Arcpei kve our staemode br
her Comhhdu impn
me o busi ness,
A Comnows Loop planni , doing, chckiy Ca hudy y
cak
AlsoAlso unoudn PpSA Cycie Demin yle Deamiy
hee Continco 9mpwemed spivas shewhart cycde
Comvol Civciel yde.

PlaPlan Prepancuhcan 9mpvonemens in Projc

-
petevmineGoad Targ
Detemine ha mehod vead goad

P o - 9mplenen hing the 9m praved frojct-

Educhcun and Trcuining
- y prajidig

che - chede the reoult al mpve yeoulk

desivd and achuul resu.
he
-

Compwe
A c t - Ach can hing.
-Remave the cause T VORiafan betude en targeted
Cand aud result
Talue ppropriate achan bv coninas mpmienut

A P
Evolian a T Developmut)
9n rdev to hderstand he
philo sohy Teniti
necessay b
highliy 4he
journt qualiy
The ewoluhon aqualily mana eneud Can racka)
houghour stuso shan
mun
une.
Total Qualih Mauageme

Quali'y ASusanee
quali Con vo

Inspean

Inspekan
Onde simple inspcdhan
a one r
a
mre
charactensh e
pYocduuc isexamincd , mreJUrd or tested and
Com pauved with s peiiedvequi m e s o

Comermi
-
qoods procluuuy whih do
no cm om to
may b Scrappd speilpcakim
splcakiy
n some
can inspeuhan usd b grade Fe
iihto produc

9s pech'cu
Ervoy pctechan
Rechk rah'a
 ual (onho -

levolues operuhon a technigue and qc hvi hes

9
Aimeel bsth at moniting aproress and elminahn9

cuus d unsahuety peslyr ane ,

- ResulF in eccmomi
echoe mers

uauG Auanance

auh'ans
9 Conuius a l planntd and sy stemahc
whichYesult io Sakyiequimt r quali ty
9 hawe Audihi Prore comtu6
unhons
9»Conolu nhons
P1anning>»¬valuahan . feed bacd
eicien manajt

prmance
.Design t 1ualiy quai

Tam =
-I is ighes leved ha ihvolues appucah'on a
quai munagem eu pvinci pl-s

-
9t in volves vazich mehods b involuve and
movd pcople at ogani2ahay
-

s aso invalve teamuoor emplpy ee

involv eme
to dral wih
imprmem es atiRe3.