ETC PAPER SOLUTION

(4 MARKS)
1) Explain the term kinesics and its components – facial
expression, gesture, posture, eye contact, touch in
(a) Often the physical movement of the body and their study
is known as body language or kinesics. ... To them kinesics “is
the way the body communicates without words, that is,
through various movements of its parts”.
*Facial expression: A form of nonverbal signalling using the
movement of facial muscles. An integral part of
communication, facial expression also reflects an individual's
emotional state.
*Gesture: a movement usually of the body or limbs that
expresses or emphasizes an idea, sentiment, or attitude
raised his hand overhead in a gesture of triumph.
*Posture: The way that a person sits, stands, walks, etc.
*Eye contact: Eye contact occurs when two people look at
each other's eyes at the same time. In humans, eye contact is
a form of nonverbal communication and can have a large
influence on social behavior.
*Touch : Touch is a very visceral, instinctive form of
communication. It's the type of communication that relays
information instantly and causes a guttural reaction. If you
aren't careful or completely withhold contact you could
communicate the wrong message without even knowing it.
2) Prepare technical description for anyone
tool,mechanism, or piece of equipment with useful
information and clean diagram.
(a) NOTE.PUTTING AN EXAMPLE PROVIDED THROUGH
INTERNET(EK VAAR JATE SEARCH KARINE JOI LEJO IDEA
AVSE)
3) Define proxemics and explain intimate space, personal
space, social space, and public space.
(a) Proxemics is the study of human use of space and the
effects that population density has on behaviour,
communication, and social interaction.
*intmate space: Intimate spaces are used for physical or emotional
confidential communications such as telling someone a secret,
hugging, holding hands, or standing side-by-side. There is a physical
distance of 0-2 feet between the individuals, and this space is usually
reserved for lovers, close family members and friends, and pets.
*personal space: the space which covers 1.5-4 feet with oresence
of emotion, eye contact, attachment, informal communication with
close friends, relatives and family members.
*social space: the space radius is about 4-12 feet formal
relationship and planned communication.Eye contact may not br
possible. No emotion no attachment among communicator.
*public space: the zone extends upto 12-25 feet or more formal
events. No eye contact, no emotions attached, No hearing rather
than listening, use of microphone and speaker, A one way
communication
4) what is group discussion as a part of the recruitment
process? Which key skills is essential for successful
participation in group discussion?
(a) The Group Discussion involves sharing ideas with other
participants in the group. Every participant shares his/her
thoughts in the group, which makes the diversities in the
ideas. Group Discussion is widely used for the recruitment
process. It helps panelist to select a few candidates from the
group.
Key skill for successful participation is:
• Reasoning ability.
• Ability to think and act independently.

• Leadership skills.

• Communication skills.

• Skill to work in a team.

• Ability to take initiatives and have creativeness.

• Flexibility and boldness.

• Managerial qualities.

5) Write a brief note on: 1] Persist 2] Dream

(a)
1] persist: Persist is defined as to refuse to give up or to
continue to repeat an action. An example of persist is a baby
getting up after falling down over and over again. verb.
(intransitive) To go on stubbornly or resolutely.
2] Dream: Dreams are what a person sees and hears in their
mind when they are sleeping. They are often similar to real
life in some ways, but can also be very strange. ... Sometimes
a person realizes during a dream that they are dreaming, but
keeps having the dream. This is called a lucid dream.
6) Write a note on etiquette that one should follow while
receiving or placing a call for business purpose.

• When answering a business phone it is important that it

is not allowed to ring more than three times.
• The phone should be answered with a positive greeting
such as “Hello,” “Good Morning,” or “Good Afternoon,”
etc.
• Put on a smile before placing or answering a phone call.
When a person smiles it affects the sound of his or her
voice
• Speak in a clear tone using a voice that is neither too loud
nor too low.
• When a caller is speaking, listen to what he or she has to
say without interruptions.
• When placing a call a person should always state his or
her name before asking for the person that the call is for.
• If a person is answering the telephone, he or she should
never answer on the first ring.
• Don't answer the phone when eating, chewing, or
drinking.
• If you must leave the phone, never leave the line open.
• Never say the words, “I don't know” when talking with
someone on the phone
7) Why is it important to say NO? How can it be expressed
politely?
(a) It's important to be able to say no so you feel empowered
while still maintaining your relationships with others. Saying
no helps you establish healthy boundaries and enables others
to have clarity about what they can expect from you.
How can it expressed be politely:
1. I'm honoured but I can't.
2. I wish there were two of me.
3. Sorry, I'm booked into something else right now.
4. Sadly, I have something else.
5. No, thank you but it sounds lovely, so next time.
6. I'm not taking anything else right now.
8) What is the role of intercultural communication in work
life?

(a) Today’s workplace is much different than prior

generations. It’s filled with people of different ages,
backgrounds, races, ethnicities and abilities. Because of this,
company leaders worldwide are making diversity and
inclusion a priority as they form their workforces.

Diverse and inclusive workforces bring a host of benefits that

boost productivity and profitability. However, they also
present their share of challenges, like recurring
miscommunications or insensitivity that results in employees
feeling unsupported. Still, with experimentation, openness
and a genuine intention, you can achieve connection and
communication across different cultures.
9) Enlist do’s and don’ts of minutes of meeting.
(a) Do’s of minutes of meeting:
• Create typed, electronic minutes that are stored in the cloud.
• Include the date and time of the meeting.
• List all the meeting attendees as well as those who were invited but could not attend.
• Use the meeting agenda as the outline for the minutes.
• Record any amendments or corrections that are made to minutes from previous meetings.
• Mention any documents handed out at the meeting and store a copy with the minutes.
• Describe all of the decisions made at the meeting.
• Record the outcome of any votes taken as well who made the motions and who seconded them.

Don’ts of minutes of meeting:

• If you're unsure about a point, don't just gloss over it. Ask for clarification during the meeting
so that your minutes can be accurate.
• Do not switch tenses throughout the minutes. Use one tense (past tense works well).
• Personal observations or judgmental comments should not be included in meeting minutes. All
statements should be as neutral as possible.
• Avoid writing down everything everyone said. Minutes should be concise and summarize the
major points of what happened at the meeting.
• Documents referred to in the meeting do not need to be summarized in the minutes. They can
be attached to the minutes or the minutes can just indicate where to locate the documents.
• Meeting minutes are meant to be shared, but don't disseminate them until the meeting chair
has a chance to review and approve them.

10) Enlist negotiation skill with suitable illustration.

(a) Negotiation skills:
• Effective verbal communication. See our pages: Verbal
Communication and Effective Speaking.
• Listening. ...
• Reducing misunderstandings is a key part of effective
negotiation. ...
• Rapport Building. ...
• Problem Solving. ...
• Decision Making. ...
• Assertiveness. ...
• Dealing with Difficult Situations.
Illustration:
• Negotiating a salary hike with the HR manager after
promotion.
• Many businesses negotiate with vendors on the pricing
and services provided in contracts.
• You can discuss your principles during an integrative
negotiation to build trust with the other party.

11) what do mean by sharing and accepting

responsibility.?
(a) If you share a task, duty, or responsibility with
someone, you each carry out or accept part of it. You
can also say that two people share something. This is
known as sharing responsibility
If you accept responsibility for something that has
happened, you agree that you were to blame for it or
you caused it.This is known as accepting responsibility

12) What are the etiquettes for small talks.?

(a) No pressure. Remember Thumper’s rule? “If you
can't say something nice, don't say nothin’ at all.” to
make small talk matter, when we all know it's only, well,
small.
Don't rush. Some people view small talk as something
that they have to spit out at a rapid fire pace like a
carnival barker, tempting the crowd to "Step right up,
step right up!" Small talk is supposed to be casual,
smooth, and effortless.
 Proper topics. And speaking of weather, that is an
example of a perfect go-to topic for small talk. As is, "Did
you see the game last night?" Or, "Nice shoes, where did
you get them?" Basically, any subject which doesn’t
pressure the other person to have some intelligent or
soul searching response is fair game.

13) Write brief notes on “Change” and “Grow”.

(a)Change: Change management is defined as the methods
and manners in which a company describes and implements
change within both its internal and external processes. This
includes preparing and supporting employees, establishing
the necessary steps for change, and monitoring pre- and
post-change activities to ensure successful implementation.
Proper topics. And speaking of weather, that is an example
of a perfect go-to topic for small talk. As is, "Did you see the
game last night?" Or, "Nice shoes, where did you get them?"
Basically, any subject which doesn’t pressure the other
person to have some intelligent or soul searching response is
fair game.
Grow: Grow means a growth company is any company
whose business generates significant positive cash flows or
earnings, which increase at significantly faster rates than the
overall economy. A growth company tends to have very
profitable reinvestment opportunities for its own retained
earnings.
14) Write brief notes on “Communicate” and “Relate” and
“Dream”.
(a)Communicate: Communication is the act of giving,
receiving, and sharing information -- in other words, talking
or writing, and listening or reading. Good communicators
listen carefully, speak or write clearly, and respect different
opinions.
Relate: (own words)
Dream: (own words)