E-commerce Project Requirement Document

E-commerce Project Requirement Document

Table of Contents

1. What is e-Commerce Software?

2. Purchasing Considerations

3. Functional Requirements

3.1. Product Information Management

3.2. Storefront Designing

3.3. Smart Checkouts

3.4. Inventory Management

3.5. Marketing and SEO

3.6. Order Management

3.7. Payment Security

3.8. Customer Experience Management

3.9. Reporting and Analytics

3.10. Multichannel Selling

3.11. Shipping Services

3.12. Mobile-Friendly

3.13. Integrations

4. Non-Functional Requirements

5. Software Shortlisting

6. Questions To Ask Vendors

7. Conclusion
 E-commerce Project Requirement Document

1. What is e-Commerce Software?

E-commerce software allows businesses to sell products and services online.

It provides functionalities for managing inventory, processing payments, tracking orders,

and providing customer service. It integrates with various other systems and services

to facilitate a seamless online shopping experience.

 E-commerce Project Requirement Document

2. Purchasing Considerations

When purchasing e-commerce software, consider factors such as scalability,

customizability, ease of use, integration capabilities, security, and cost.

Ensure the software meets your current and future business needs.
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3. Functional Requirements

Functional requirements specify what the e-commerce system should do.

They include various features and capabilities needed to operate the online store effectively.
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3.1. Product Information Management

This module manages the entire product data repository.

It allows you to assign multiple attributes to products, define rules for category posting,

display multimedia content, manage customer reviews, and provide intelligent recommendations.
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3.2. Storefront Designing

Designing the storefront involves creating a visually appealing and user-friendly interface.

Tools like drag-and-drop editors, WYSIWYG editors, and template libraries are used for designing.
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3.3. Smart Checkouts

Smart checkouts ensure smooth transitions to the payment gateway.

Features include automated tax and shipping rate calculators, guest checkouts, and abandoned cart

recovery.
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3.4. Inventory Management

This module helps track inventory across multiple warehouses and fulfillment centers.

It includes real-time notifications for low stock, automated purchase orders, and barcode support.
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3.5. Marketing and SEO

Marketing and SEO features help increase the online store's visibility.

They include tools for email marketing campaigns, branded URLs, clean sitemaps, and A/B testing.
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3.6. Order Management

Order management involves tracking and managing orders from placement to delivery.

It includes features for order processing, shipment tracking, and handling returns.
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3.7. Payment Security

Payment security is critical for protecting customer data.

Features include SSL certificates, PCI compliance, and secure payment gateways.
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3.8. Customer Experience Management

This involves managing customer interactions and improving their overall experience.

It includes features for customer support, personalized recommendations, and loyalty programs.
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3.9. Reporting and Analytics

Reporting and analytics tools help track the performance of the online store.

They provide insights into sales, customer behavior, and marketing effectiveness.
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3.10. Multichannel Selling

Multichannel selling allows you to sell products across various platforms such as

online marketplaces, social media, and physical stores. It ensures a consistent customer

experience.
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3.11. Shipping Services

Shipping services manage the logistics of delivering products to customers.

They include features for shipping rate calculation, label printing, and shipment tracking.
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3.12. Mobile-Friendly

A mobile-friendly e-commerce platform ensures that customers can easily navigate

and shop on the online store using their mobile devices. It includes responsive design and mobile

apps.
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3.13. Integrations

Integrations allow the e-commerce platform to connect with other systems and services.

They include payment gateways, CRM systems, and third-party logistics providers.
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4. Non-Functional Requirements

Non-functional requirements specify the system's operational attributes.

They include performance, security, usability, reliability, and scalability.

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5. Software Shortlisting

Software shortlisting involves evaluating various e-commerce platforms based on

the defined requirements and selecting the ones that best meet your business needs.
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6. Questions To Ask Vendors

When evaluating e-commerce software vendors, ask about scalability, customizability,

support options, security measures, and integration capabilities to ensure they meet your

requirements.
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7. Conclusion

Selecting the right e-commerce software is crucial for the success of your online business.

Carefully evaluate the available options, considering both functional and non-functional

requirements.