All Unit 1 To 14

Unit 1 Basis of
1 Which one of the following statement is correct?
Planning and controlling are essentially one and the same
Planning and controlling are not same.
Controlling is a part of the planning process.
A control process is meaningless without pre-set goals.
Feedback:
Planning and controlling are inter-related to each other. Planning sets the goals for the
organization and controlling ensures their accomplishment. Planning decides the control process
and controlling provides sound basis for planning. In reality planning and controlling are both
dependent on each other.
2 There are basically three components of business except
Owner
Employee
Customer
Infrastructure
The core components of a business:
Administrative
Production
Customer Service
Sales
Marketing
Human Resources
3. The Industry which uses natural resources as raw material is
Primary Industries
Secondary Industries
Tertiary
Quagternary Industry
Feedback:
Mining, quarrying and logging industry refers to the industry that extracts natural resources,
including extraction of petroleum, coal, metal and non-metal ores.
Raw materials industry refers to the industry that provides various sectors of the national
economy with raw materials, fuels and power.
4. Following are the factors affecting establishment of business organisatin except
Sources of business
Location
Expected competitors
Government Regulations
Feedback:
5 Factors that Influence Business Environment
1. Environment Analysis-Political environment
2. Economic environment
3. Social environment
4. Technological environment
5. Legal environment
5. Work assignment is done under which principle of Fayol
Unity of Command
Unity of Direction
Division of work
Initiative
Feedback:
Principles of Management Developed by Fayol:
(i) Principle of Division of Work:
According to this principle the whole work must be divided into small tasks or units and instead of
assigning the whole work to one person one task or unit of work should be assigned to one person
according to the capability, qualification and experience of the person. When a person is
performing a part of job again and again he will become perfect and specialised in doing that and
the efficiency level will improve.
Fayol said not only the factory work but technical, managerial and skill jobs should also be
divided into small segments for specializatio
6. Manager is a leader of an organisation
True
False
Feedback:
A manager has to perform all five functions to achieve goals, i.e., Planning, Organizing, Staffing,
Directing, and Controlling. ... A leader is one who influences the behavior and work of others in
group efforts towards achievement of specified goals in a given situation.
7. Manager is not always responsible to Motivates,supervises,co-ordinates work of Employees
True
False
Feedback:
A manager has to perform all five functions to achieve goals, i.e., Planning, Organizing, Staffing,
Directing, and Controlling. ... A leader is one who influences the behavior and work of others in
group efforts towards achievement of specified goals in a given situation.
8.Business organisation activities includes production and distribution of goods only
True
False
Feedback:
Identifying basic business activities makes business planning easier.
Crafting a Budget. ...
Accounting Operations and Management. ...
Marketing Plans and Brand Recognition. ...
Growing Sales and Building Relationships. ...
Hiring Qualified Employees. ...
Customer Service and Preserving Relationships.
9. Management is as ______________term
Economical
Sociological
Interdisciplinary
Mathematical
Feedback:
Management research and education are often characterized as being interdisciplinary. However,
most discussions on what interdisciplinary in management studies means have bogged down in
ideological fixations.
Accepted Answers:
Interdisciplinary
10. ____________is a responsible employee of an organisation who does work with the help of people
Employee
Manager
Subordinate
Leader
Feedback:
Entrusted with a leadership role, a manager is responsible for overseeing a department or group
of employees within a specific organisation or company. Managers are utilised in every sector,
and the business model relies on their leadership and ability to operationalise the management
structure.
Accepted Answers:
Manager
UNIT 2 Managing Orgnization
- To manage any organisation what is required?
Division
Decentralization
Centralization
Division and Decentralization
Feedback:
Need for Organization Management
An effective management is required for better coordination among various departments. Employees accomplish tasks within the
stipulated time frame as a result of effective organization management. Employees stay loyal towards their job and do not treat
work as a burden
- Adopting any system depends on
Complexity
Size of organisation
Infrastructure
Size and complexity of organisation
Feedback:
Organizational complexity is defined as the amount of differentiation that exists within different elements constituting the
organization. This is often operationalized as the number of different professional specializations that exist within the organization.
For example, a school would be considered a less complex organization than a hospital, since a hospital requires a large diversity of
professional specialties in order to function. Organizational complexity can also be observed via differentiation in structure,
authority and locus of control, and attributes of personnel, products, and technologies.
- Which is not the factor included in 4 M of Management
Men
Machinery
Management Body
Material
Money, material, machine and manpower are the Four Ms, the traditional framework for viewing the resources available to a
business, which can be useful when designing a business plan. Identifying the resource needs is generally considered in business, a
task for those in management.
- Management accepts social changes and introduces
Innovative Technology
New path to follow
New processes
New idea
Feedback:
Many of us would probably accept that technological and organisational innovation is often something of a double-edged sword: as
new developments occur they inevitably destabilise existing technological and organisational arrangements, and sometimes social
and economic relations more broadly. One common result, for example – and one with which many of us are familiar – is what often
seem to be endless cycles of organisational change, and the constant pursuit of technological ‘fixes’ that, if the claims made for them
are to be believed, result in cheaper, more efficient and productive work processes.
Similarly, developments in information and communication technology (ICT) have transformed many aspects of the teaching and
learning environment. Less than a decade ago you would have had to visit one of our offices to look through printed teaching
materials that were the main medium we used. Since then we have moved to having materials online, and through the Open
University’s OpenLearn website, which allows free access to teaching material, you do not need to leave your home. This is,
however, only a relatively limited example of this innovative approach to education which may, in time, signal ‘the end for the
traditional university’. To learn more about the potential for developments of this kind read the news article from The Guardian.
- The skills under which manager can identify key factors is
Decision making skills
Analytical skills
Interpersonal skills
Political skills
Feedback:
Some of the skills of a manager are:-
1. Conceptual Skill 2. Behavioural Skill 3. Technical Skill 4. Human Skill 5. Analytical Skill 6. Administrative Skill 7. Communication Skill
8. Decision-Making Skill 9. Computer Skill 10. Design Skills.
- The amount of time and efforts given for planning and organizing the activities are equal at all levels of management
True
False
Feedback:
Keep planning and organizing work activities simple in order maximize effectiveness.
Determine Specific Tasks. Brainstorm all required tasks throughout the day. ...
Prioritize and Sequence Tasks. Group tasks together. ...

Set Realistic Timetables. ...
Remove Potential Distractions.
Accepted Answers:
- Vertical specialization makes the management process specialized
True
False
Feedback:
Definition:
Vertical specialization refers to imported goods that are used as inputs to produce a country's export goods. Two key elements: 1.
The production process must involve at least two countries (“fragmentation” of production).
- The end result of managing process is planning
True
False
- _____ affects the condition of an organisation.
Technical skills
Decision Making skills
Political skills
Analytical skills
Feedback:
Decision making, according to the principles of management, is the process of selecting the best of all possible alternatives. The
managers usually have a long list of viable options regarding a course of action. By evaluating each of these alternatives, they choose
what they believe is best for the company and its workforce.
Decision making requires the person vested with the responsibility to possess particular skills, of which intelligence is the most
important. Experience, on the other hand, throws more light into the situation and aids in decision making. Read on to find out
more.
- Business organisation needs to undergo changes except___________
To improve quality
Performance
Competition
To change strategy
Feedback:
Organizational change initiatives often arise out of problems faced by a company. In some cases, however, companies change under
the impetus of enlightened leaders who first recognize and then exploit new potentials dormant in the organization or its
circumstances. Some observers, more soberly, label this a "performance gap" which able management is inspired to close.
UNIT 3 Organizational structure and design
- Organisation structure means

Departmentalization
Division
Both Departmentalization and Division
work assignment
Feedback:
An organization can be structured in many different ways, depending on its objectives. The structure of an organization will
determine the modes in which it operates and performs. Organizational structure allows the expressed allocation of responsibilities
for different functions and processes to different entities such as the branch, department, workgroup, and individual.
- Choose odd one out related to simple organisational structure and the relative factors like
Time
Human
Money
Designations
Feedback:
a person or thing that is different from or kept apart from others that form a group or set:
Guess which number of the following sequence is the odd one out.
She was always the odd one out at school - she didn't have many friends
- The most important resource of any organisation is
Manpower
Money
Machine
Minute
Feedback:
Human Resource Is the Most Important Asset of an Organization. ... Without their support, the organization daily business function
will not be done well and ready. Human resource is always related to one organization profitability and their ability cannot be
replaced by machines.
- Chart is a graphical presentation of data with different
Signs
Diagrams
Symbols
Structures
Feedback:An organizational chart, also called organigram or organogram, is a diagram that shows the structure of an organization
and the relationships and relative ranks of its parts and positions/jobs.
- Organisation chart shows grouping of
Different element of similar field of knowledge

Similar element of similar field of knowledge
Different element of different field of knowledge
Similar element of different field of knowledge
Feedback:
Organizational Chart Uses. It shows the management structure of the organization at a glance. It can also show other organizational
structures, such as relationships between companies with common or affiliated ownership. Other hierarchies, such as business
ownership structures, can be shown using org charts.
- Organisational structure must be simple with few management levels
True
False
- Organisational structure doesnt change with change in New technology
True
False
- Diversity of commands provides simple structure of organisation
True
False
- __________represented with graph and chart could be understood quickly.
Figures
Data
Numbers
Records
Feedback: Data are characteristics or information, usually numerical, that are collected through observation. In a more technical
sense, data is a set of values of qualitative or quantitative variables about one or more persons or objects, while a datum (singular of
data) is a single value of a single variable.
- Chain of command in organisation refers to hierarchy from________
Left to Right
Bottom to Top
Top to Bottom
Right to Left
Feedback: The chain of command, sometimes called the scaler chain, is the formal line of authority, communication, and
responsibility within an organization. The chain of command is usually depicted on an organizational chart, which identifies the
superior and subordinate relationships in the organizational structure. According to classical organization theory the organizational
chart allows one to visualize the lines of authority and communication within an organizational structure and ensures clear
assignment of duties and responsibilities. By utilizing the chain of command, and its visible authority relationships, the principle of
unity of command is maintained. Unity of command means that each subordinate reports to one and only one superior.
UNIT 4 Resource management
1. Organization functions dose not include

Schedule
Plan
Control
Monitor
Feedback: Monitoring and controlling project work is the process of tracking, reviewing, and regulating the progress in order to meet
the performance objectives. It is the fourth process group in Project Management. ... Moreover, this process is majorly concerned
with: Measuring the actual performance against the planned performance
Accepted Answers: Schedule
2. Which are the two main activities finance department has to carry out financial resource management
Planning
Budgeting
Accounting
Planning and Budgeting
Feedback:
Roles and Responsibilities of a Finance Department
a. Bookkeeping
b. Management of company’s cash flow
c. Budgets and forecasting
d. Advising and sourcing longer-term financing
e. Management of Taxes
f. Management of Company’s Investments
g. Financial Reporting and analysis
h. Assist managers in making key strategic decisions
Accepted Answers: Planning and Budgeting
3. Financial resources affect on
Quality of services
Quantity of services
Quality and Quantity of services
Procedures
Feedback: Quality vs. quantity in customer service. ... It becomes a finely honed combination of quantity and efficiency developed by
knowledge of the product, understanding the needs of customers, training, and the support tools available to the customer service
team.
Accepted Answers: Quality and Quantity of services
4. Time management means
Techniques for getting things done
Techniques for effectiveness and efficiency
Efficiency calculator
Effectiveness calculator
Feedback: Time management is the process of planning and exercising conscious control of time spent on specific activities,
especially to increase effectiveness, efficiency, and productivity. It involves a juggling act of various demands upon a person relating
to work, social life, family, hobbies, personal interests and commitments with the finiteness of time. Using time effectively gives the
person "choice" on spending/managing activities at their own time and expediency.Time management may be aided by a range of
skills, tools, and techniques used to manage time when accomplishing specific tasks, projects, and goals complying with a due date.
Initially, time management referred to just business or work activities, but eventually the term broadened to include personal
activities as well. A time management system is a designed combination of processes, tools, techniques, and methods. Time
management is usually a necessity in any project development as it determines the project completion time and scope. It is also
important to understand that both technical and structural differences in time management exist due to variations in cultural
concepts of time.
Accepted Answers: Techniques for effectiveness and efficiency
5. The major challenge of Material management department is
inconsistent flow
production reporting errors
reported scrap
correct bills
Feedback:
Common material management challenges include:
Inaccurate or partial Bill of Materials listing from the engineering firm
Engineering requisition issues
Purchase order revisions and inaccuracies
Shipping and receiving errors causing inaccurate inventory levels
Inaccurate material inventory counts
Inventory adjustments
Data integrity issues can stem from having multiple data sources (Smart Plant Materials (SPM) or SAP ERP systems as well as various
Engineering systems)
Accepted Answers: production reporting errors
6. Information is treated as a commodity
True
False
Feedback: InformationInformation as a commodityas a commodity Today information is also valuableToday information is also
valuable commodity to every one. It is an indispensablecommodity to every one. It is an indispensable raw material for decision
makers for takingraw material for decision makers for taking right decisions. To information has anright decisions. To information
has an economic value also in trans forming alleconomic value also in trans forming all natural resources of any country into
finishednatural resources of any country into finished products. To marketing of information is doneproducts. To marketing of
information is done due to its significance and importance. It isdue to its significance and importance. It is being demanded as
information products andbeing demanded as information products and services.services.
Accepted Answers: True
7. Finance is bloodline of any organisation
True
False
Feedback:Finance is regarded as the lifeblood of a business enterprise. It is the basic foundation of all kinds of economic activities.
Finance is the master key that provides access to all the sources for being employed in manufacturing and merchandising activities.
The success of an organization largely depends on efficient management of its finances.
Accepted Answers:True
8. Large organisation uses internal finance sources
True
False
Feedback: The term internal sources of finance itself suggests the very nature of finance/capital. This is the finance or capital which
is generated internally by the business unlike finances such as loan which is externally arranged by banks or financial institutions.
The internal source of finance is retained profits, the sale of assets and reduction / controlling of working capital.
Accepted Answers: False
9. Inventory management is technique maintaining ----------of the inventory at desired level
Size
Stock
Quality
Quantity
Feedback: Inventory management involves a retailer seeking to acquire and maintain a proper merchandise assortment while
ordering, shipping, handling, and related costs are kept in check. It also involves systems and processes that identify inventory
requirements, set targets, provide replenishment techniques, report actual and projected inventory status and handle all functions
related to the tracking and management of material. This would include the monitoring of material moved into and out of
stockroom locations and the reconciling of the inventory balances. It also may include ABC analysis, lot tracking, cycle counting
support, etc. Management of the inventories, with the primary objective of determining/controlling stock levels within the physical
distribution system, functions to balance the need for product availability against the need for minimizing stock holding and handling
costs.
Accepted Answers: Size
10. Inventory provides the demand of ________
Finance
Production
Marketing
Sales
Feedback:Produce-to-demand is all about reduction of finished-goods inventory. Implementing it in a traditional make-to-stock

environment requires recalculating safety- and cycle-stock levels to take into account the shorter lead times with which plants can
now make product.
Accepted Answers: Production
Unit 5 – Organizational Behaviour
1. The led of organisational behavior examines such questions as the nature of leadership,
elective team development, and
Interpersonal conict resolution; motivation of individuals
Organisational control; conict management

Motivation of individuals; planning
Planning; development
Leadership can simply be defined as the ability to influence others.
Leadership is the work that is done by the leader.
Keith Devis said that leadership is the process of encouraging and helping others to work
enthusiastically toward objectives.
According to Koontz and Donnell, the act of leadership is the process of influencing people so that
they will strive willingly and enthusiastically toward the achievement of the group goal.
Ideally, people should be encouraged to develop not only a willingness to work but also a
willingness to work with confidence and zeal. Confidence reflects the experience and technical
expertise; zeal is earnestness, and intensity in the execution of work.
A leader acts to help a group achieve objectives through the exploitation of its maximum
capabilities.
Accepted Answers:
Interpersonal conict resolution; motivation of individuals
2. OB focuses at 3 Levels, which are they
Individuals, Organisation, Society
Society, Organisation, Nation
Employee, Employer, Management
Individual, Groups, Organisation.
Feedback:
1. INDIVIDUAL LEVEL OF ANALYSIS
At the individual level of analysis, organizational behavior involves the study of learning,
perception, creativity, motivation, personality, turnover, task performance, cooperative behavior,
deviant behavior, ethics, and cognition. At this level of analysis, organizational behavior draws
heavily upon psychology, engineering, and medicine.
2. GROUP LEVEL OF ANALYSIS
At the group level of analysis, organizational behavior involves the study of group dynamics, intra-
and intergroup conflict and cohesion, leadership, power, norms, interpersonal communication,
networks, and roles. At this level of analysis, organizational behavior draws upon the sociological
and socio-psychological sciences.
3. ORGANIZATION LEVEL OF ANALYSIS

At the organization level of analysis, organizational behavior involves the study of topics such as
organizational culture, organizational structure, cultural diversity, inter-organizational cooperation
and conflict, change, technology, and external environmental forces. At this level of analysis,
organizational behavior draws upon anthropology and political science.
Accepted Answers:
Individual, Groups, Organisation.
3. Organisation Behavior is based on following three concepts,except
Investigative study of individual
Impact of organisational structure on human behavior
Application of knowledge to achieve organisational effectiveness.
Study of Boss-Employee relationship
Feedback:
Organizational Behavior (OB) is the study of human behavior in organizational settings, the
interface between human behavior and the organization, and the organization itself.
Organizational Behavior researchers study the behavior of individuals primarily in their

organizational roles.
One of the main goals of organizational behavior is to revitalize organizational theory and develop
a better conceptualization of organizational life.
Accepted Answers:
Study of Boss-Employee relationship
4. The book "Philosophy of Manufacturer" was published by
Elton Mayo
Andrew Ure
F.W. Taylor
Fred Luthans
Feedback:
Andrew Ure (1778-1857) was a professor at the University of Glasgow and an enthusiast for the
Industrial Revolution’s new systems of manufacturing. As we know, a consequence of these new
developments was the redundancy of many workers, just as we are experiencing today with
‘downsizing’ and ‘reengineering’. ...
Accepted Answers:
Andrew Ure
5. Personality difference is not related to
Thinking
Feeling
Behaving
Representing
Feedback:
Unfortunately, the diversification of personalities also can lead to intolerance in the workplace.
This is typically the case when one person's personality and approach is much too different from
another's. ... In the workplace, differing personalities cause a substantial amount of conflict.
Accepted Answers:
Representing
6. People are the key to successful organisation and management.
True
False
Feedback:
Choose the right talent and keep them. People are what make the cogs turn in a business. A
business simply can't succeed without the success of its people, so not only should you pick the
right people, but you should do everything in your power to help them grow and develop. Don’t
second guess them, empower them.
Accepted Answers:
True
7. Scientific management started with F.W. Taylor
True
False
Although scientific management as a distinct theory or school of thought was obsolete by the
1930s, most of its themes are still important parts of industrial engineering and management
today. These include: analysis; synthesis; logic; rationality; empiricism; work ethic; efficiency and
elimination of waste; standardization of best practices; disdain for tradition preserved merely for
its own sake or to protect the social status of particular workers with particular skill sets; the
transformation of craft production into mass production; and knowledge transfer between workers
and from workers into tools, processes, and documentation.
Accepted Answers:
True
8. Production of any organisation is only the major element of business.
True
False
Feedback:
As the term suggests, production organization is simply the manner in which you organize the
process of production of goods or services in your business. It is through production organization
that you are able to effectively coordinate the factors of production, which include raw materials,
labor and capital.
Accepted Answers:
False
9. _________________ is the process of stimulating people to actions to accomplish the goals.
Bonus
Motivation
Performance based Incentive
Promotion
The behavior of an individual is directed towards some goals by an inner drive is called motivation
and the process that allow us to motivate people to do some specific job is called the process of
motivation. In fact the human behavior is energized, directed & sustained by the motivation
Process.
Accepted Answers:
Motivation
10. From the following list __________ is not a self variable
Self esteem
Multiple intelligent
Emotions & Optimism
Self respect
Feedback:
Self-esteem is an individual's subjective evaluation of their own worth. Self-esteem ... A person
can have high self-esteem and hold it confidently where they do not ... It simply means that high
self-esteem may be accomplished as a result of high academic performance due to the other
variables of social interactions and life
Accepted Answers:
Self respect
Unit 6- Planning
1. following are the options related to planning, except
Makes sure Profit
Achieve objectives of organisation
Forecasts for company growth
Tool for managing unexpected situations
Feedback:
Planning is the process of thinking about the activities required to achieve a desired goal. It is the
first and foremost activity to achieve desired results. It involves the creation and maintenance of
a plan, such as psychological aspects that require conceptual skills.
Accepted Answers:
Makes sure Profit
2. Planning closely connected with
Creativity
Innovation
Setting objectives
Creativity and Innovation
Feedback:
Accepted Answers:
Creativity and Innovation
3. Planning is Intellectual demanding process it doesnot require
Conscious determination
Knowledge
Experience
Considered estimates
Feedback: Why are planning and organising skills important?
“Effectively manage time and resources”
“Be flexible, organised and dedicated”

“Have outstanding attention to detail”
“Deliver projects on time and to budget”
“Research and develop new process
Accepted Answers:
Experience
4. Following is not the outcome of planning
Reduces uncertainties
Top level decisions
Encourages creativity and innovation
Supports for co-ordination
Feedback:
Relative Frequency of Decisions at different Level
Accepted Answers:
Top level decisions
5. The plans prepared at corporate level are detailed down to operational programs
Long term plans
Divisional plans
Short term plans
Tactical plans
Feedback:
Every corporate executive uses the words strategy and planning when he talks about the most
important parts of his job. The president, obviously, is concerned about strategy; strategic
planning is the essence of his job. A division general manager typically thinks of himself as the
president of his own enterprise, responsible for its strategy and for the strategic planning needed
to keep it vibrant and growing. Even an executive in charge of a functional activity, such as a
division marketing manager, recognizes that his strategic planning is crucial; after all, the
company’s marketing strategy (or manufacturing strategy, or research strategy) is a key to its
success.
Accepted Answers:
Divisional plans
6. Planning is primary function of Management
True
False
Feedback:
Accepted Answers:
True
7. Organisational objective achiving can be done by conrolling
True
False
Feedback:
The objectives of radiation protection are to minimize the health effects due to radiation. ... Based
on the characteristics of the above biological effects, aims of radiation protection are to: avoid
the deterministic effects; and. lower the probability of stochastic effects to an acceptable level
Accepted Answers:
False
8. For the function of controlling Planning is must
True
False
Feedback:
Controlling can be defined as that function of management which helps to seek planned results
from the subordinates, managers and at all levels of an organization. The controlling function
helps in measuring the progress towards the organizational goals & brings any deviations, &
indicates corrective action.
Accepted Answers:
True
9. Planning is the proposed action decided in ___________
Future
Prior
Later
Parallel
Feedback:
a plan, such as psychological aspects that require conceptual skills. There are even a couple of
tests to measure someone’s capability of planning well. As such, planning is a fundamental
property of intelligent behavior. An important further meaning, often just called "planning" is the
legal context of permitted building developments.
Accepted Answers:
10. _______ is not required to be analysed before hiring the person are
Experience
External looks
Intellectual level & ability to apply
Qualification
Feedback:
Cultural fit is the most important factor when you are considering hiring somebody externally,” .
“When you promote people internally, one of the biggest advantages is that they already know
how to work in the environment.”
Accepted Answers:
External looks
Unit 7 – Staffing.
1. The most important asset in an organisation is
Infrastructure
Human Resource
Machine
Finance
Feedback:
The human resources are the most important assets of an organization. ... Recruitment and
selection, as a part of effective Human Resource Management is the key to achieving a
competitive advantage for an organization. Nowadays, one of the most important concerns for all
the business is that of people.
Accepted Answers:
Human Resource
2. Staffing is the process of management that is not concerned with
Acquiring & Developing
Ruling
Employing & apprising
Rewarding and retaining
Feedback:
Staffing. Definition: Staffing is a managerial function which involves obtaining, utilising and
retaining, qualified and competent personnel to fill all positions of an organisation, from top to
operative echelon. In finer terms, staffing is placing the right person at the right job.
Accepted Answers:
Ruling
3. Staffing does not include
Right person
At right place
At right time
At right salary
Feedback:
Accepted Answers:
At right salary
4. Staffing process does not include
Organizing
Retaining
Transferring
Developing
Feedback:
Accepted Answers:
Transferring
5. Which function of staffing process judges the skills of an employee
Interview
Selection
Interview and selection
Appraisal
Feedback:
Staffing is the function by which managers build an organisation through the recruitment,
selection, development, of individuals as capable employees.
The staffing function of management consists of few interrelated activities such as planning of
human resource, recruitment, selection, placement, training and development, remuneration,
performance appraisal, promotion and transfers. All these activities make up the elements of the
process of staffing. – Dalton E. McFarland
Thus, staffing plays a vital role in human resource planning. It ensures best utilization of
manpower in the organization.
Staffing is the key to all other managerial functions. It helps to maintain a satisfactory workforce
in an enterprise.
Accepted Answers:
Interview and selection
6. Staffing means suitable people to appropriate work.
True
False
Feedback:
n a new enterprise, the staffing function follows the planning and organising function. In the case
of running an enterprise, staffing is a continuous process. So, the manager should perform this
function at all times. The staffing function includes recruitment, selection, training, development,
transfer, promotion and compensation of personnel.
Accepted Answers:
True
7. Success of any organisation is inversely proportional to staff of that organisation
True
False
Feedback:
o be successful, an organization must have a statement, a philosophy, and a series of programs

and goals that focuses on the skills and talents of its employees. All of this must be managed with
care and guidance so that the organization's mission is successfully accomplished
Accepted Answers:
False
8. Steps to be taken on corrective action are not included in manpower planning
True
False
Feedback:
Manpower planning is the process of estimating the optimum number of people required for
completing a project, task or a goal within time. Manpower planning includes parameters like
number of personnel, different types of skills, time period etc
Accepted Answers-
False
9. _________of any orgnaisation facilitates the accomplishment of its goals and objectives.
Infrastructure
Human Resource
Machine
Finance
Feedback:
Human Resources is also the function in an organization that deals with the people and issues
related to people such as compensation and benefits, recruiting and hiring employees, onboarding
employees, performance management, training, and organization development and culture.
Accepted Answers:
Human Resource
10. Staffing is one of the management function of ___________of human resource
Managing
Developing
Managing and developing
Retaining
Feedback:
Benefits of Staffing Process
Staffing process helps to improved organizational productivity. Therefore, through proper

selection of employees in the organization, it can increase the quality of the employees, and
through proper training, the performance level of the employees can also be improved.
Staffing Process - Steps for Management, Benefits, Questions and ...
Accepted Answers:
Managing and developing
Unit 8 – Leading
1. A person is not a leader if he/she is not concerned with
Empowering team
Motivating
Implementing innovations
Ignoring faults of employees
Feedback:
A leader is someone who can see how things can be improved and who rallies people to move
toward that better vision. Leaders can work toward making their vision a reality while putting
people first. Just being able to motivate people isn’t enough — leaders need to be empathetic and
connect with people to be successful. Leaders don’t have to come from the same background or
follow the same path. Future leaders will actually be more diverse, which brings a variety of
perspectives. Of course, other people could disagree with my definition. The most important thing
is that organizations are united internally with their definition of leadership.
Accepted Answers:
Ignoring faults of employees
2. Leadership helps to upgrade Except one
Individual
Group
Department
Organisation
Feedback:
Leadership is an important skill. it helps to upgrade individual, Groups as well as Organisational

performance. Leadership is an art that depends up on possession of certain qualities.
Accepted Answers:
Department
3. As per the Kouzez and Postner the process of finding out leader excludes
Finding processes and activities to be improved
Giving only order of the work
Getting involved in the work
Sharing vision clearly
Feedback:
Kouzes and Posner believe that leadership is learned, not something one is born with. They look
at traits seen within introvert and extrovert personalities, and examine how they can be
developed into leaders by using those skills.
Accepted Answers:
Giving only order of the work
4. Confidence on the subordinate is shown by which leader

Participative
Superlative
Autocratic
Delegative
Feedback:
When managing downwards, managers need to remember Henry Ford who said, “The generalist
will always employ the specialist.” The manager doesn’t need to know everything about
everyone’s discipline they need to know how to engage smart people to get the job done. Highly
specialized people often miss the big picture and don’t connect outside of their discipline. The
good leader knows a bit about a lot of different things and can therefore use the best skills or
combination of skills within the team to get the job done.
Accepted Answers:
Participative
5. Out of following one is not the characteristic of participative leadership, find it out.
Involves co-workers in decision making
Delegate work along with thinking process
Cannot manage time
Can choose best talent amount people
Feedback:
The chief feature of a participative leader is his involvement. He is physically present with his
employees during much of the workday. His involvement encourages the staff to come together in
working on tasks. They know he will be there contributing with his labor, ideas and support
Accepted Answers:
Cannot manage time
6. Leadership is influencing people to achive objectives
True
False
Feedback:
Leadership is a process by which a person influences others to accomplish an objective and

directs the organization in a way that makes it more cohesive and coherent. ... A process whereby
an individual influences a group of individuals to achieve a common goal
Accepted Answers:
True
7. There can not be a leader unless there are people
True
False
Feedback:
Leadership is both a research area and a practical skill encompassing the ability of an individual
or organization to "lead" or guide other individuals, teams, or entire organizations. Specialist
literature debates various viewpoints, contrasting Eastern and Western approaches to leadership,
and also (within the West) United States versus European approaches. U.S. academic
environments define leadership as "a process of social influence in which a person can enlist the
aid and support of others in the accomplishment of a common task
Accepted Answers:
True
8. Leadership is influencing people through communication
True
False
Feedback:
By combining words with their character and understanding of the needs of a group, the leader
must inform, excite, motivate and build trust with the stakeholders to behave in ways that will
ensure sustained business success. Leadership messages have significance and consistency.
Accepted Answers:
True
9. _______&________ are the two key factors of sound and healthy group environment.
Motivation and interaction
Interaction and motivation
Interaction and Communication
Motivation and innovation
Feedback:
The value of communication between a company's team members can't be overstated.
Among other benefits, effective workplace communication builds rapport and trust between
colleagues, maintains transparency in the workplace, enables better employee management,
boosts morale, and facilitates innovation.
In short, effective communication is key to your business' productivity and bottom line.
Accepted Answers:
Interaction and Communication

10. Leader allows to grow and change their employee is concerned with _____angle.
Direction
Alignment
Relationship
Outcome
Feedback:
Here are seven opportunities to grow as a leader, the more closely you follow them, the better
your chances of success.
Identify your motivation. ...
Unmask your flaws. ...
Learn from your failures. ...
Appreciate feedback. ...
Listen to those with more experience. ...
Refuse to settle for mediocrity. ...
Invest in yourself.
Accepted Answers:
Alignment
Unit 9 – Direction
1 point
The function of management which tells how to conducts the activities in organisation.
Planning
Directing
Organizing
Controlling
Yes, the answer is correct.
Score: 1
Feedback:
DIRECTING is said to be a process in which the managers instruct, guide and oversee the
performance of the workers to achieve predetermined goals. Directing is said to be the heart of
management process. Planning, organizing, staffing have got no importance if direction function
does not take place.
Accepted Answers:
Directing
1 point
Out of the following list, which is not related to directing?
It initiates actions
Integrates employees
Does not change organisation
Provides stability in the organisation
Score: 1
Feedback:
DIRECTING is said to be a process in which the managers instruct, guide and oversee the
performance of the workers to achieve predetermined goals. Directing is said to be the heart of
management process. Planning, organizing, staffing have got no importance if direction function
does not take place.
Accepted Answers:
Does not change organisation
1 point
Following is not the supervisiory skills
c standards
Increasing efficiency
Controlling
Monitoring
Score: 1
Feedback:
upervision is direction, guidance and control of working force with a view to see that ... that is,
because of their skills, expertise and experience etc., supervisors help ... Develop employee
potential to an extent where they need no supervision.
Accepted Answers:
Controlling
1 point
Supervisors are suppose to do following task except
Set goals
Set priorities and deadlines
Prepare schedule
all of the above
Score: 1
Feedback:
ere are 8 crucial soft skills supervisors need to have:
Communication. ...
Conflict Resolution. ...
Leadership. ...
Critical Thinking. ...
Interpersonal Skills. ...
Time and Priority Management. ...
Diversity and Generational Differences in the Workplace. ...
Problem Solving.
Accepted Answers:
all of the above
1 point
Security Needs are not related to
Stability in job
Designation
Protection from unemployment
Physical safety
Score: 1
Feedback:
Who is responsible for securing an organization's information? Perhaps the Research and
Evaluation department? Not exactly. The Management Information System (MIS) staff? Wrong
again. Ultimately, it is not only individual employees or departments that are responsible for the
security of confidential information, but also the institution itself. It is, therefore, incumbent upon
top administrators, who are charged with protecting the institution's best interests, to ensure that
an appropriate and effective security policy is developed and put into practice throughout the
organization.
Accepted Answers:
Designation
1 point
The Two factor theory is invented in year 1949
True
False
Score: 1
Feedback:
In 1959, Frederick Herzberg, a behavioural scientist proposed a two-factor theory or the

motivator-hygiene theory. According to Herzberg, there are some job factors that result in
satisfaction while there are other job factors that prevent dissatisfaction.
Accepted Answers:
False
1 point
Motivation is always positive
True
False
Score: 1
Feedback:
Main Types of Motivation
Intrinsic Motivation. Intrinsic motivation represents all the things that motivate you based on
internal rewards. ...
Extrinsic Motivation. ...
Competence & Learning Motivation. ...
Attitude Motivation. ...
Achievement Motivation. ...
Creative Motivation. ...
Physiological Motivation. ...
Incentive Motivation.
Accepted Answers:
False
1 point
Challenging job can be a motivational factor
True
False
Score: 1
Feedback:
Motivation is the experience of desire or aversion (you want something, or want to avoid or
escape something). As such, motivation has both an objective aspect (a goal or thing you aspire
to) and an internal or subjective aspect (it is you that wants the thing or wants it to go away).
Accepted Answers:
True
1 point
_______is the skills of director which can be used to increase the employees performance and
commitment.
Leadership
Motivation
Controlling
Supporting
Score: 1
Feedback:
Motivation requires direction. It is one thing to want to accomplish a goal, but it is another
actually to carry out the task by acting on the motivation. Directional motivation is the momentum
a person has to propel himself forward to accomplish his goals
Accepted Answers:
Motivation
1 point
_________is measured by extent of success and taking up challenges at work
Self Actualization
Esteem Needs
Social Needs
Security Needs
Score: 1
Feedback:
How to Pursue Self-Actualization (5 Steps)
Step 1: Get to know your core strengths. ...
Step 2: Learn how to stay in your center. ...
Step 3: Craft a personal vision for the person you're becoming. ...
Step 4: Put together a basic personal development plan. ...
Step 5: Walk your path toward self-mastery.
Accepted Answers:
Self Actualization
Unit-10
Operating budget is not concerned with
Expenses
Revenues
Loss
Profit
Score: 1
Feedback:
An operating budget is a forecast of the revenues and expenses expected for one or more future
periods. An operating budget is typically formulated by the management team just prior to the
beginning of the year, and shows expected activity levels for the entire year.
Accepted Answers:
Loss
1 point
what supports for routine information as well as it increases operational efficiency.
EIS
MIS
DSS
TMS
Score: 1
Feedback:
MIS is short for management information system or management information services.
Management information system, or MIS, broadly refers to a computer-based system that provides
managers with the tools to organize, evaluate and efficiently manage departments within an
organization.
In order to provide past, present and prediction information, a management information system
can include software that helps in decision making, data resources such as databases, the
hardware resources of a system, decision support systems, people management and project
management applications, and any computerized processes that enable the department to run
efficiently.
Accepted Answers:
MIS
1 point
Following two system supports to control the flow of information within the organisation.
1) Operating Support System
2) Decision Support System
3) Management Support System
4)Transaction Management System
1&2
1&3
2&4
3&4
Score: 1
Feedback:
Operation support Management system support system. Information System is divided into two
types: ... - The role of operational support system is to efficiently process business transaction,
control industrial process support enterprise communication and update corporate database.
Accepted Answers:
1&3
1 point
In Master budget what is decided to record for specific period.

Cash Inflow
Cash Outflow
Cash Inflow & Cash Outflow
Budget
Score: 1
Feedback:
The master budget is the aggregation of all lower-level budgets produced by a company's various
functional areas, and also includes budgeted financial statements, a cash forecast, and a
financing plan.
Accepted Answers:
Cash Inflow & Cash Outflow
1 point
Information system is an organised collection of
people
software communication systems
data resources
all of the above
Score: 1
Feedback:
An information system is any organized system for the collection, organization, storage and
communication of information. ... Information systems are a combination of hardware, software,
data, procedures, people, and feedback. Expert systems are computer systems that emulate the
decision-making ability of a human expert.
Accepted Answers:
all of the above
1 point
Budget is a statement showing company's financial resources.
True
False
Score: 1
Feedback:
The budget statement is an estimate of revenues and expenses predefined for a specified period.
It reflects the company's future financial conditions and helps to achieve financial goals.
Accepted Answers:
True
1 point
Information is a vital element of any organisation
True
False
Score: 1
Feedback:
Management or Information Technology refers to the process of making your technology work
better for you, either as a standalone process or as part of a wider network. ... These range from
basic management functions relating to staff and budgeting to planning and utilizing network
systems.
Accepted Answers:
True
1 point
Information system does not support to keep it confidential
true
False
Score: 1
Feedback:
Management or Information Technology refers to the process of making your technology work
better for you, either as a standalone process or as part of a wider network. ... These range from
basic management functions relating to staff and budgeting to planning and utilizing network
systems.
Accepted Answers:
False
1 point
___________type of audit is done by the chartered Accountant appointed by the firm.
External Audit
Internal Audit
Statutory Audit
Variable audit
Score: 1
Feedback:
This question is important as we come to know how an organization is working and how much
sound the organization is for further process.
Accepted Answers:
Internal Audit
1 point
The nature of HR planning is primarily depending on organisational size and __________
Hierarchical structure
Organisation structure
Type of organisation
Level of management
Score: 1
Feedback:
Hierarchy is a way to structure an organization using different levels of authority and a vertical
link, or chain of command, between superior and subordinate levels of the organization. Higher
levels control lower levels of the hierarchy.
Chart Organization
Accepted Answers:
Hierarchical structure
Unit 11 – Co- Ordination in Management.
Principle of
excludes
Co-ordinal relationship
Feedback mechanism
Reward success
Increase in confidence

Score: 1
Feedback:
Delegation of Authority: Meaning, Principles, Importance, Process and Advantages ... when a
dealership has to be awarded to one among an excluded category.
Accepted Answers:
Increase in confidence
1 point
Appreciation and rewarding the success does not encourage
Self motivation
Innovation
Discourageous behavior
Better productivity
Score: 1
Feedback:
Employee reward and recognition programs are one method of motivating ... small businesses
teamwork is a crucial element of a successful employee's job.
Accepted Answers:
Discourageous behavior
1 point
Division of labour is applicable for
Small production system
Mass production system
Production unit
Two production unit.
Score: 1
Feedback:
Division of labour. Division of labour, the separation of a work process into a number of tasks,
with each task performed by a separate person or group of persons. It is most often applied to
systems of mass production and is one of the basic organizing principles of the assembly line
Accepted Answers:
Mass production system
1 point
Division of labourwas first used by
George Terry
Henri Fayol
Adam Smith
Haimann
Score: 1
Feedback:
Division of labour. Division of labour, the separation of a work process into a number of tasks,
with each task performed by a separate person or group of persons. It is most often applied to
systems of mass production and is one of the basic organizing principles of the assembly line
Accepted Answers:
Adam Smith
1 point
Who defined " Division of Labour" as " The way that the work needs to be done is divided so that
different people are responsible for different parts of it".
George Terry
Adam Smith
Henry Fayol
Macmillan Dictionary
Score: 1
Feedback:
Terry. George R. Terry (1909–1979) was the first to call his book Principles of Management...
Terry's elements included planning, organizing, directing, coordinating, controlling, and leading
human efforts.
Accepted Answers:
George Terry
1 point
Leader is always perfectionist
True
False
Score: 1
Feedback:
The perfectionist leader tries to maximise results, using a pace-setter style to manage others. ...
The perfectionist feeds on gaps, limitations and problems, moving the team/organisation onto a
destructive path of limiting behaviours and attitudes, including fear, pessimism and mistrust
Accepted Answers:
False
1 point
Communication is a two way process of reaching mutual understanding
True
False
Score: 1
Feedback:
Two-way communication is a form of transmission in which both parties involved transmit

information. Two-way communication has also been referred to as interpersonal communication.
Common forms of two-way communication are: Amateur radio, CB or FRS radio contacts.
Chatrooms and instant messaging. Computer networks
Accepted Answers:
True
1 point
Effective communicator Manager can bring effective success to the organisation
True
False
Score: 1
Feedback:
5 Tips for Effective Communication as a Manager
Be Clear. Clarity is the most important part of any type of communication, whether it is leading a
meeting, giving a speech or talking to shareholders. ...
Be Brief. Brevity is a virtue that successful communicators nurture. ...
Be Positive. ...
Be Constructive. ...
Be Smart.
Accepted Answers:
True
1 point
Division of Labour is a process of __________
Separation of Labour
Division of workers
Division of Employees
Separation of work
Score: 1
Feedback:
A very basic example of division of labour could be seen in food gathering
Accepted Answers:
Separation of work
1 point
________breaks down the work into simple tasks.
Separation of Labour
Division of Labour
Division of Employees
Separation of work
Score: 1
Feedback:
The division of labour is the separation of tasks in any economic system so that participants may
specialize. Individuals, organizations, and nations are endowed with or acquire specialized
capabilities and either form combinations or trade to take advantage of the capabilities of others
in addition to their own
Accepted Answers:
Division of Labour
Unit – 12 – Decision Making
Which of the following defines a problem in the decision making process?
a discrepancy between what exists and what the decision maker desires to exist
a discrepancy between the ideal and the practical
something that causes irritation

something that calls for attention
Score: 1
Feedback:
Define the problem. The decision‐making process begins when a manager identifies the real
problem. The accurate definition of the problem affects all the steps that follow; if the problem is
inaccurately defined, every step in the decision‐making process will be based on an incorrect
starting point.
Accepted Answers:
a discrepancy between what exists and what the decision maker desires to exist
1 point
What is a heuristic?
a complicated and systematic method of decision making
a purely intuitive method of decision making
a totally unreliable method of decision making
a shortcut or rule of thumb that is used for decision making
Score: 1
Feedback:
Heuristics are the strategies derived from previous experiences with similar problems. These
strategies depend on using readily accessible, though loosely applicable, information to control
problem solving in human beings, machines and abstract issues.[3][4]
The most fundamental heuristic is trial and error, which can be used in everything from matching
nuts and bolts to finding the values of variables in algebra problems. In mathematics, some
common heuristics involve the use of visual representations, additional assumptions,
forward/backward reasoning and simplification.[5] Here are a few commonly used heuristics from
George Pólya's 1945 book, How to Solve It:
If you are having difficulty understanding a problem, try drawing a picture.
If you can't find a solution, try assuming that you have a solution and seeing what you can derive
from that ("working backward").
If the problem is abstract, try examining a concrete example.
Try solving a more general problem first (the "inventor's paradox": the more ambitious plan may
have more chances of success).
Accepted Answers:
a shortcut or rule of thumb that is used for decision making
1 point
Which of the following is NOT assumed in a rational decision
a clear and specific goal
a clear and unambiguous problem
many alternatives and consequences are known
value is maximized
Score: 1
Feedback:
Rational decision making is a multi-step process for making choices between alternatives. The
process of rational decision making favors logic, objectivity, and analysis over subjectivity and
insight. The word “rational” in this context does not mean sane or clear-headed as it does in the
colloquial sense.
Accepted Answers:
many alternatives and consequences are known
1 point
systems are primarily used to help what kinds of decision makers?
lower-level managers
top managers
senior managers
experts
Score: 1
Feedback:
he 5 Types of Decision Makers and How Each Can Thrive in Business
The Gut Instinct Follower. ...
The Interviewer. ...
The Exhaustive Researcher. ...
The Objective Debater. ...

The Random Chance Submitter.
Accepted Answers:
lower-level managers
1 point
How often do managers typically use intuitive decision making?
100 percent of the time
almost never
almost all of the time
more than half of the time
Score: 1
Feedback:
Intuitive decision-making ability is also known as 'sixth sense' and involves being able to gather
information that other individuals may miss. It is the opposite of rational decision making, which
is when individuals use analytics, facts, and a step-by-step process to come to a decision.
Accepted Answers:
more than half of the time
1 point
In decision making, a problem can be defined as a discrepancy between what exists and what the
problem solver desires to exist
True
False
Score: 1
Feedback:
Decision-making process
Step 1: Identify the decision. You realize that you need to make a decision. ...
Step 2: Gather relevant information. ...
Step 3: Identify the alternatives. ...
Step 4: Weigh the evidence. ...
Step 5: Choose among alternatives. ...
Step 6: Take action. ...
Step 7: Review your decision & its consequences.

Accepted Answers:
True
1 point
The second step in the decision-making process is identifying a problem
True
False
Score: 1
Feedback:
Decision-making process
Step 1: Identify the decision. You realize that you need to make a decision. ...
Step 2: Gather relevant information. ...
Step 3: Identify the alternatives. ...
Step 4: Weigh the evidence. ...
Step 5: Choose among alternatives. ...
Step 6: Take action. ...
Step 7: Review your decision & its consequences.
Accepted Answers:
False
1 point
A decision criterion defines factors that are relevant in a decision
True
False
Score: 1
Feedback:
Decision Criteria When people make decisions, they base their choice on a number of factors,
some logical and some personal. Sometimes this is deliberately done, with careful consideration
of the criteria used, but often (and even in 'logical' situations), we subconsciously take other
factors into consideration
Accepted Answers:
True
1 point
The decision-making process consists of a series of eight steps that identify a problem and work
toward ultimately ------------
determining if there is a solution to the problem
solving the problem
making a plan to solve the problem
breaking down the problem into a series of steps
Score: 1
Feedback:
8 steps in decision making process — Steemit
Accepted Answers:
solving the problem
1 point
To identify a problem, a manager ________.
compares one set of standards or goals to a second set of standards or goals
looks for unhappy customers
uses intuition to see that things don't look right
compares the current state of affairs with some standard or goal
Score: 1
Feedback:
The most effective method uses both rational and intuitive or creative approaches. There are six
steps in the process:
Identify the problem
Search for alternatives
Weigh the alternatives
Make a choice
Implement the choice
Evaluate the results and, if necessary, start the process again
Accepted Answers:
compares the current state of affairs with some standard or goal

Unit 13 – Evolution of Management thoughts
1 point
Henri Fayol coined five principles of management, from following which is not the one?
Planning
Organizing
Staffing
Controlling
Score: 1
Feedback:
Fayol attributes five main functions to the manager: foresight, organization, command, co-
ordination, and control (. These functions have for the most part a great degree of generality
(organization or coordination for example) consistent with Fayol's generalist management
approach
Accepted Answers:
Staffing
1 point
Who founded the early study of management thought which became known as scientific
management?
Frank Gilbreth
Max Weber
Henri Fayol
F.W. Taylor
Score: 1
Feedback:
Frederick Winslow Taylor
Scientific management is sometimes known as Taylorism after its founder, Frederick Winslow
Taylor. Taylor began the theory's development in the United States during the 1880s and '90s
within manufacturing industries, especially steel.
Image result for Who founded the early study of management thought which became known as
scientific management?
Accepted Answers:
F.W. Taylor
1 point
One way Henry Ford dealt with the problem of workers not working up to their potential was:
Strict discipline
Moving conveyor belts
Rewards for performance
More frequent breaks for workers
Score: 1
Feedback:
In the end he came to the conclusion that there was not enough demand to sustain ... With that in
mind, let us make this assertion: more than perhaps any single person of ... and formed the Henry
Ford Company which quickly ran into problems as well. In ... The Model T then had a tremendous
impact on the way people live.
Accepted Answers:
Moving conveyor belts
1 point
The system of rules of behavior that emerge as a group of workers get to know one another by
working together is known as
An informal organization
Code of conduct
Scientific management
A formal organization
Score: 1
Feedback:
The informal organization is the interlocking social structure that governs how people work
together in practice. ... It consists of a dynamic set of personal relationships, social networks,
communities of common interest, and emotional sources of motivation.
Accepted Answers:
An informal organization
1 point
Juanita alters her management style depending on the particular issue with which she is dealing.
She is acting consistently with the principles of
Management science theory
Contingency theory
Theory X
Administrative management theory
Score: 1
Feedback:
A contingency theory is an organizational theory that claims that there is no best way to organize
a corporation, to lead a company, or to make decisions.
Accepted Answers:
Contingency theory
1 point
Fayol developed his concept of administration
True
False
Score: 1
Feedback:
Based largely on his own management experience, he developed his concept of administration. In
1916 he published these experience in the book Administration Industrielle et Générale, at about
the same time as Frederick Winslow Taylor published his Principles of Scientific Management.
Accepted Answers:
True
1 point
Scientific management caused many workers to distrust management.
True
False
Score: 1
Feedback:
The hawthorne effect suggested that workers attitudes toward their managers have little to no
affect on the level of workers performance. What is the process by which a division of labor
occurs as different workers specialize in tasks? ... Scientific management caused many workers
to distrust management.
Accepted Answers:
True
1 point
Scientific management theory holds that the most efficient division of labor can best be
determined by intuitive knowledge
True
False
Score: 1
Feedback:
The hawthorne effect suggested that workers attitudes toward their managers have little to no
affect on the level of workers performance. What is the process by which a division of labor
occurs as different workers specialize in tasks? ... Scientific management caused many workers
to distrust management.
Accepted Answers:
False
1 point
The management theory that focuses on the use of rigorous, quantitative techniques that are
intended to assist managers to make the best use of organizational resources is called
Contingency theory
Administrative management theory
Behavioral management theory
Score: 1
Feedback:
Management science theory is management that focuses on the use of techniques to maximize
the use of organizational resources to produce goods and services. It is a contemporary approach
to management that is an extension of scientific management that measures the worker to task
mix and ratio to raise efficency.
Accepted Answers:
1 point
According to Fayol, the greater the number of levels in the management hierarchy, the __________
communication takes between managers at the top and bottom of the organization and the
__________ the pace of planning and organizing
Longer; faster
Longer; slower
Shorter; faster
Shorter; slower
Score: 1
Feedback:
Fayol's 14 Principles of Management
Discipline – Discipline must be upheld in organizations, but methods for doing so can vary. Unity of
Command – Employees should have only one direct supervisor. ... This includes managers.
Remuneration – Employee satisfaction depends on fair remuneration for everyone.
Accepted Answers:
Longer; slower
Unit 14 – Recent trends in Management.
The balanced scorecard perspective which measures company's success in targeted segments of
customers is classified as
internal business process perspective
customer perspective
learning perspective
financial perspective
Score: 1
Feedback:
he four perspectives of a traditional balanced scorecard are Financial, Customer, Internal

Process, and Learning and Growth.
Accepted Answers:
1 point
The amount of capacity available other than capacity employed to meet the customer demand is
classified as
targeted capacity
budgeted capacity
recovery capacity
unused capacity

Score: 1
Feedback:
Consumer demand is defined as the ‘..willingness and ability of consumers to purchase a quantity
of goods and services in a given period of time, or at a given point in time..’. Merely being willing
to make a purchase does not constitute effective demand – willingness must be supported by an
ability to pay. In short, desire needs purchasing power to turn it into effective demand. Purchasing
power is determined by current consumer income (or disposable savings) in relation to the current
price level.
Accepted Answers:
unused capacity
1 point
Considering the balanced scorecard, the perspective in which performance of organization

includes
financial perspective
learning and growth perspective
all of above
Score: 1
Feedback:
If your organization is considering Balanced Scorecard software, there are some fundamental
features you should keep your eyes out for throughout your evaluation process.
Customizability. ...
Blend of Qualitative and Quantitative Reporting. ...
Beautiful Exports. ...
Automation and Integration. ...
Robust Permissions.
Accepted Answers:
all of above
1 point
The ability of organization to offer market offerings at lower prices in comparison of its
competitors is classified as
inelastic demand
product differentiation
cost leadership
elastic demand
Score: 1
Feedback:
In business strategy, cost leadership is establishing a competitive advantage by having the

lowest cost of operation in the industry. Cost leadership is often driven by company efficiency,
size, scale, scope and cumulative experience
Accepted Answers:
cost leadership
1 point
A fundamental attribute of TQM is
Drawing control charts
Having team meetings
Top management's direct involvement
Meeting ISO 9000 audit
Score: 1
Feedback:
TQM integrates the fundamental techniques and principles of Quality Function Deployment,
Taguchi Methods, Statistical Process control, Just-In-Time, and existing management tools into a
structured approach.
Accepted Answers:
Top management's direct involvement
1 point
Balanced score card is prepared for Business planning
True
False
Score: 1
Feedback:
Balanced scorecard is a strategy performance management tool – a semi-standard structured

report, that can be used by managers to keep track of the execution of activities by the staff
within their control and to monitor the consequences arising from these actions.
Accepted Answers:
False
1 point
Balanced score card provide feedback to organisation
True
False
Score: 1
Feedback:
A balanced scorecard is a strategic management performance metric used to identify and improve
various internal business functions and their resulting external outcomes. Balanced scorecards
are used to measure and provide feedback to organizations.
Accepted Answers:
True
1 point
Six sigma is used for strategic planning
True
False
Score: 1
Feedback:
One of the most important things to do in strategic planning is to align Lean Six Sigma efforts with
the organization's overarching strategic goals. ... The last input, the SWOT Analysis, helps
synthesize areas of focus which are used to discuss future goals and objectives.
Accepted Answers:
False
1 point
The example of internal business perspective in balanced scorecard is____________
employee turnover rates
operating capabilities and number of patents
operating income and revenue growth
customer satisfaction and market share
Score: 1
Feedback:
The internal process perspective is concerned with the processes that create and deliver the
customer value proposition. It focuses on all the activities and key processes required in order for
the company to excel at providing the value expected by the customers both productively and
efficiently.
Accepted Answers:
operating capabilities and number of patents
1 point
Bench-marking determines----------
Customer requirements
Process capability
How company is doing relative to others
If management is motivated
Score: 1
Feedback:
The term benchmarking was originally used by early land surveyors, who used the term to identify
a fixed point from which all other measurements are made. ... Applied to an organization,
benchmarking is a process to determine who else does a particular activity the best and
emulating what they do to improve performance.
Accepted Answers:
How company is doing relative to others

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Unit 1 Basis of

1 Which one of the following statement is correct?

Planning and controlling are essentially one and the same

Planning and controlling are not same.

Controlling is a part of the planning process.

A control process is meaningless without pre-set goals.

2 There are basically three components of business except

The core components of a business:

3. The Industry which uses natural resources as raw material is

5 Factors that Influence Business Environment

1. Environment Analysis-Political environment

5. Work assignment is done under which principle of Fayol

Principles of Management Developed by Fayol:

(i) Principle of Division of Work:

6. Manager is a leader of an organisation

8.Business organisation activities includes production and distribution of goods only

Identifying basic business activities makes business planning easier.

Crafting a Budget. ...

Accounting Operations and Management. ...

Marketing Plans and Brand Recognition. ...

Growing Sales and Building Relationships. ...

Hiring Qualified Employees. ...

Customer Service and Preserving Relationships.

UNIT 2 Managing Orgnization

- To manage any organisation what is required?

Division and Decentralization

Need for Organization Management

- Adopting any system depends on

Size and complexity of organisation

- Which is not the factor included in 4 M of Management

- Management accepts social changes and introduces

New path to follow

- The skills under which manager can identify key factors is

Decision making skills

Some of the skills of a manager are:-

Prioritize and Sequence Tasks. Group tasks together. ...

Remove Potential Distractions.

- Vertical specialization makes the management process specialized

- The end result of managing process is planning

- _____ affects the condition of an organisation.

Decision Making skills

- Business organisation needs to undergo changes except___________

UNIT 3 Organizational structure and design

- Organisation structure means

Both Departmentalization and Division

- The most important resource of any organisation is

- Chart is a graphical presentation of data with different

- Organisation chart shows grouping of

Different element of similar field of knowledge

Different element of different field of knowledge

Similar element of different field of knowledge

- Organisational structure must be simple with few management levels

- Organisational structure doesnt change with change in New technology

- Diversity of commands provides simple structure of organisation

- __________represented with graph and chart could be understood quickly.

- Chain of command in organisation refers to hierarchy from________

UNIT 4 Resource management

1. Organization functions dose not include

Accepted Answers: Schedule