TEN THINGS YOU WANT TO KNOW ABOUT SMS

SMS is a Team Sport that requires an aligned plan with suppliers/

1.
vendors.

An effective SMS program looks at what could happen (risk) and

2.
provides the tools necessary to mitigate risk in a proactive manner.

This program provides a proven, data-driven creative approach for

3.
continuous improvement.

4. SMS addresses Human Factors that drive 94% of all errors.

YOUR SOURCES FOR SMS INFORMATION
A practical approach to
ICAO
• www.icao.int/safety/SafetyManagement Safety Management
Systems (SMS)
An effective SMS program will help expand a company’s focus • ICAO Annex 19 - Safety Management
5. on safety by helping to motivate employees and improve overall • ICAO Doc 9859 - Safety Management Manual
operations.
FAA
• www.faa.gov/about/initiatives/sms/
6. SMS empowers everyone to “do the right thing.” • AC 120-92A – Safety Management Systems for Aviation Service Providers
• SMS Implement Guide
• SMS Assurance Guide
This program requires multi-divisional alignment with common • Line Operations Safety Assessments (LOSA):
7.
goals. www.faa.gov/about/initiatives/maintenance_hf/losa/

EASA
It reinforces the concept that everyone impacts safety, for better or
8. • www.easa.europa.eu/sms
worse.
Transport Canada
• www.tc.gc.ca/eng/civilaviation/standards/sms-menu-618.htm
SMS requires that we reinforce positive behaviors and correct
9.
negative behaviors in real time. UK CAA
• www.caa.co.uk/default.aspx?catid=872&pagetype=90&pageid=9953
This program is not static, but an evolving process looking at skills,
10. IATA
capability, equipment, and how we operate. • www.iata.org/whatwedo/safety/
• IOSA SMS Strategy
www.iata.org/whatwedo/safety/audit/iosa/Documents/IOSA_SMS%20
_Strategy_April_2013.pdf
SMS REQUIRES COMMITMENT!
WHERE DO YOU FIT IN?

CONTACTS

Complacency Compliance Commitment IATA Ground Operations: [email protected]

Status Quo Standard Rule Focused/Energized IATA Safety: [email protected]
Independent authorities report that the aviation four components of sms:
industry in 2013 moved 3.12 billion passengers
SAFETY POLICY SAFETY ASSURANCE
globally on over 2.9 million commercial flights.
Creating a framework and structure is an essential part of being safe in servicing Systems are needed to make sure that SMS is working as planned. Assurance
With a remarkable safety success rate, the and operating around aircraft. Policy defines how a company will outline and identify
the framework of how to operate safely.
activities, like QA audits, observations, and data analysis must be documented and
periodically revisited by key divisional stakeholders to ensure effectiveness.
industry continues to implement systems and Key aspects of policy are: Effective corrective action must be documented with follow-up procedures to
1. Define company policy. prevent an event from reoccurring.
tools to operate at the safest level possible with 2. Define structure/framework. The example below shows how data can be used:
a focus on continuous improvement. 3. Define roles and responsibilities.
All items need to be documented to drive accountability. Non Compliance

Rails left up Events

65% of time
RISK MANAGEMENT

Every day we face hazards that can impact the safety of our operations. For example, Impact
$$$/Days out of
adverse weather can stop operations causing people to rush when we restart. This 6 doors damaged
service
is added risk. Risk equals:

Risk = Severity x Probability

5 events
Safety Management Systems (SMS) is part of the continual evaluation that builds poor weather
on a continuous cycle to improve safety for our passengers and employees. Failing to recognize a risk can result in mishaps. For example, failing to recognize Proactive
and adjust vehicle speed on a wet road will increase accident probability, intensifying
SMS builds on 4 components that are shown below: overall risk. Prioritizing risk is essential. We must approach risk based on impact, Rails left up during poor weather contribute
likelihood, and resources to mitigate. Below is a simple Risk Matrix of examples of to 83% of our damage
events that occur in our industry:
Risk Safety Safety
Safety Policy
Management Assurance Promotion
Figure 3 - Safety Assurance Example
RISK MATRIX
• Procedure • Hazard • Self • Training
• Organization identification Evaluation • Communication
• Risk Analysis & • Internal Audits • Culture Slide
Assessment • Corrective Deployment
• Risk Action SAFETY PROMOTION
Mitigation Belt Loader
Probability

Damage
Lav Coaching Training Bulletins Leadership Tools
Figure 1 - Four Components of SMS
Overflow
MX Lift • Training Programs • Safety Boards • Recognition Program
SMS is an integrated approach in which each component supports each other. As Damage • On the Job Training • Posters • Investigations
part of the airlines industry, we are all anchors in the following: Major FOA
Damage • Pre-task Briefings • Conversations • Lessons Learned
• Modeling the Way • Safety Meetings • Safety Teams
Safety Policy - Providing the safest processes.
• Peer-to-Peer • Open • Manual Changes
Risk Management - Recognizing hazards and making adjustments. • Team Building • Communication • Observation Programs
Safety Assurance - Performing assessments of operations. Severity
Safety Promotion - Providing training and communication. Figure 2 - Risk Matrix Table 1 - Safety Promotion Techniques