T MMS 20rav4
T MMS 20rav4
T MMS 20rav4
MAINTENANCE
GUIDE
2020
WELCOME TO THE TOYOTA FAMILY
T
hank you for purchasing a Toyota For more information about our vehicles,
vehicle. We know you have many our company or the products and services
options when considering which available for your vehicle, please visit Toyota’s
vehicle to buy, and we appreciate your official Web site, www.toyota.com.
decision to select Toyota.
We wish you many miles of safe and
We want you to enjoy owning your pleasurable driving, and we look forward
Toyota as much as you enjoy driving to serving you in the years ahead.
it. This booklet is designed to help. Welcome to the Toyota family!
Here you’ll find information on Toyota’s
warranty coverage and maintenance
recommendations for your vehicle. There
are two easy-to-follow sections: one for
warranty and one for maintenance. The
tab on the side of each page identifies
the section you are in.
1
TABLE OF CONTENTS
WARRANTY INFORMATION
INTRODUCTION
Satisfaction Down the Road 4
Transportation Assistance 9
YOUR RESPONSIBILITIES
Operation and Maintenance 30
2
TABLE OF CONTENTS
MAINTENANCE INFORMATION
INTRODUCTION
The Importance of Scheduled Maintenance 34
MAINTENANCE LOG
Using the Maintenance Log Charts 36
Maintenance Log 38
Vehicle Identification 58
FIND IT ONLINE
To update your contact information and vehicle ownership status, please visit
www.toyota.com/ownerupdate. Your vehicle’s VIN will be required to start
the update process.
You may also enroll to receive the following useful information and benefits at
toyota.com/owners:
• Access to Owner’s Manuals and
Maintenance Guides
• View Your Vehicle’s Service History
3
SATISFACTION DOWN THE ROAD
A
t Toyota, our top priority is always Our goal is for every Toyota customer to
INTRODUCTION
4 Introduction
IF YOU NEED ASSISTANCE
B
oth Toyota and your Toyota dealer Step 3
INTRODUCTION
are dedicated to serving your
If your concern has still not been resolved
automotive needs. Your complete
to your satisfaction, Toyota offers
satisfaction is our first priority. Should
additional assistance through the Dispute
you have a problem or concern — either
during or after the warranty period —
Settlement Program, a dispute resolution
please take the following steps to ensure program administered by the National
the quickest possible response: Center for Dispute Settlement. The
purpose of the Dispute Settlement
Step 1 Program is to resolve disputes through
Discuss the situation with a dealership arbitration — a process by which two
manager, such as the service manager parties authorize an independent third
or customer relations manager. In most party to hear and resolve a dispute. The
cases, a satisfactory solution can be program is informal and free of charge.
reached at this step. To request that your case be reviewed
through the program, complete the
Step 2 customer claim form in the Owner’s
If the dealership does not address your Warranty Rights Notification booklet
concern to your satisfaction, call the (found in your glove box) and mail it to:
Toyota Customer Experience Center
at (800) 331-4331. National Center for Dispute Settlement
P.O. Box 688
Please have the following information
Mt. Clemens, MI 48046
ready when you call:
To initiate arbitration, you must complete
• Y our Toyota’s vehicle identification number an NCDS customer claim form and mail it
(located on the driver’s side corner of the to NCDS. To request a form, call NCDS
dashboard, under the windshield) at (800) 777-8119 or obtain a copy at
www.ncdsusa.org. When you call,
• Current mileage on your vehicle
please have your vehicle identification
• Name of your Toyota dealership number, the current mileage on your
Toyota and the names of your selling and
A Toyota customer relations representative
servicing dealerships.
will assist you in working with the dealership
to find a satisfactory solution.
Introduction 5
IF YOU NEED ASSISTANCE
6 Introduction
THE IMMOBILIZER KEY
INTRODUCTION
with an electronic “immobilizer” anti-theft codes and service procedures for
system. When the key is inserted into the electronically registering replacement
ignition switch it transmits an electronic keys is restricted. Only a Toyota dealer
code to an immobilizer computer. The or certain bonded/registered independent
engine will only start if the code in the locksmiths can generate replacement keys.
key matches the code in the immobilizer.
If the code does not match, the immobilizer
disables the ignition and fuel systems.
While an exact physical copy of the key
will open the door and allow retrieval of
items locked in the vehicle, it won’t start
the vehicle unless the key has the same
code as the immobilizer.
Introduction 7
THE IMMOBILIZER KEY
two master keys and an aluminum tag costly. It is advisable to keep a spare
with a key-code imprinted on it. master key and the aluminum key-code
tag in a safe place. If you record the
To generate a fully functional replacement
key-code in more than one place, do not
key (one that will both open the doors and
record it in a way that can be easily
start the engine), one of the master keys
identified and associated with the vehicle.
is required. To make a key that will open
It is wise to keep a copy of the key-code
the door for retrieval of items locked
outside of the vehicle.
inside the vehicle, the aluminum key-code
tag can be used. If a master key or the If the vehicle was delivered with less than
aluminum key-code tag is not available, two keys and the aluminum key-code tag,
a Toyota dealer or certain registered consider having the Toyota dealer or a
locksmiths can obtain the key code from qualified independent automotive locksmith
a restricted-access database. These make a duplicate key before you need it.
businesses can also access a service
utility to reprogram the immobilizer if
all registered master keys have been
lost. If a Toyota dealer is not available,
please refer to www.aloa.org to find
a bonded/registered locksmith who
performs high-security key service.
8 Introduction
TRANSPORTATION ASSISTANCE
W
e realize that your confidence The policy does not apply when warranty
INTRODUCTION
in the quality and reliability repairs can be completed in one day but
of our products was a key the vehicle must be kept overnight due to
factor in your decision to buy a Toyota. dealer or owner scheduling conflicts.
We also know how disruptive the loss
The Transportation Assistance Policy
of transportation can be to your daily
applies for the duration of the New Vehicle
routine. That’s why we’re pleased
Limited Warranty. The policy applies to all
to offer you the benefits of our
2020 model-year Toyotas sold and
Transportation Assistance Policy.
serviced by authorized Toyota dealerships
Under this policy, you are eligible in the mainland United States and Alaska.
for transportation assistance if your
For further details, please consult your
Toyota must be kept overnight for
Toyota dealer.
warranty-covered repairs. The policy
applies when your vehicle must be kept
overnight for any of the following reasons:
• The warranty repairs will take longer
than one day to complete.
• The warrantable condition requires
extensive diagnosis.
• The parts needed for the warranty
repairs are not readily available and
your vehicle is inoperative or unsafe
to drive.
Introduction 9
GENERAL WARRANTY PROVISIONS
WARRANTY
The performance of necessary repairs and
Toyota offers assistance through an adjustments is the exclusive remedy under
informal dispute settlement program these warranties or any implied warranties.
called the Dispute Settlement Program. Toyota does not authorize any person to
This program is administered by an create for it any other obligation or liability
independent third party: in connection with this vehicle.
12
Your Warranties in Detail
WARRANTY COVERAGE AT A GLANCE
GENERAL WARRANTY PROVISIONS
1
Specific components may have longer coverage under terms of the Powertrain Warranty.
2
Also applies to Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon,
Pennsylvania, Rhode Island, Vermont and Washington vehicles equipped with a California Certified
Emission Control System. Vehicles covered by this warranty are also covered by the Federal Emission Control Warranty.
NEW VEHICLE LIMITED WARRANTY
WHAT IS COVERED
AND HOW LONG
Basic Warranty Transmission and Transaxle
WARRANTY
This warranty covers repairs and Case and all internal parts, torque
adjustments needed to correct defects converter, clutch cover, transmission
in materials or workmanship of any mounts, transfer case and all internal
part supplied by Toyota, subject to the parts, engine control computer, seals
exceptions indicated under “What and gaskets.
Is Not Covered” on pages 14–15.
Front-Wheel-Drive System
Coverage is for 36 months or 36,000 miles,
Final drive housing and all internal parts,
whichever occurs first, with the exception of
axle shafts, drive shafts, constant velocity
wheel alignment and wheel balancing, which
joints, front hub and bearings, seals
are covered for 12 months or 12,000 miles,
and gaskets.
whichever occurs first.
Rear-Wheel-Drive System
Powertrain Warranty
This warranty covers repairs needed to Axle housing and all internal parts,
correct defects in materials or workmanship propeller shafts, U-joints, axle shafts,
of any component listed below and in the drive shafts, bearings, supports, seals
next column and supplied by Toyota, subject and gaskets.
to the exceptions indicated under “What Is Restraint Systems Warranty
Not Covered” on pages 14–15.
This warranty covers repairs needed to
Coverage is for 60 months or 60,000 miles, correct defects in materials or workmanship
whichever occurs first. of any seatbelt or air bag system supplied by
Toyota, subject to the exceptions indicated
Engine
under “What Is Not Covered” on pages 14–15.
Cylinder block and head and all internal
Coverage is for 60 months or 60,000 miles,
parts, timing gears and gaskets, timing
whichever occurs first.
chain/belt and cover, flywheel, valve
covers, oil pan, oil pump, engine mounts, For vehicles sold and registered in the
turbocharger housing and all internal parts, state of Kansas, the warranty for seatbelts
supercharger housing and all internal and related components is 10 years,
parts, engine control computer, water regardless of mileage.
pump, fuel pump, seals and gaskets.
• Water contamination
This warranty also does not cover the following:
Tires
Tires are covered by a separate warranty
provided by the tire manufacturer. See
page 29.
WARRANTY
Normal maintenance services such as: Incidental or consequential damages
associated with a vehicle failure. Such
• Engine tune-ups
damages include but are not limited to
• Replacement of fluids and filters inconvenience; the cost of transportation,
telephone calls and lodging; the loss of
• Lubrication personal or commercial property; and the
• Cleaning and polishing loss of pay or revenue.
•R
eplacement of worn wiper blades, Disclaimer of Extra
brake pads/linings and clutch linings Expenses and Damages
The performance of necessary repairs
Vehicles with Altered Odometer and adjustments is the exclusive remedy
Failure of a vehicle on which the odometer under this warranty or any implied
has been altered so that actual vehicle warranty. Toyota does not authorize
mileage cannot be readily determined. any person to create for it any other
obligation or liability in connection with
Salvage or Total-Loss Vehicles
this vehicle. Toyota shall not be liable
Any vehicle that has ever been issued a for incidental or consequential damages
“salvage” title or similar title under any resulting from breach of this written
state’s law, or has ever been declared a warranty or any implied warranty. Any
“total loss” or equivalent by a financial implied warranty of merchantability or
institution or insurer, such as by payment fitness for a particular purpose is limited
for a claim in lieu of repairs because the to the duration of this written warranty,
cost of repairs exceeded the cash value of except in states where this limitation
the vehicle. This exclusion does not apply to is not allowed.
the emission control warranties, including
Emission Control Warranty Enhancements
or any open Safety Recalls/SSCs/LSCs.
DISPUTE RESOLUTION
If a dispute arises regarding your warranty
coverage, please follow the steps
WARRANTY
WHAT IS COVERED
AND HOW LONG
Emission Defect Warranty Emission Performance Warranty
WARRANTY
Toyota warrants that your vehicle: Some states and localities have
established vehicle inspection and
•W
as designed, built and equipped to
maintenance (I/M) programs to encourage
conform at the time of sale with proper vehicle maintenance. If an
applicable federal emissions standards. EPA-approved I/M program is in force in
• Is free from defects in materials and your area, you are eligible for Emission
Performance Warranty coverage.
workmanship that may cause the
vehicle to fail to meet these standards. Under the terms of the Emission
Performance Warranty and federal
Federal regulations require that this
regulations, Toyota will make all necessary
warranty be in effect for two years or
repairs if both of the following occur:
24,000 miles from the vehicle’s in-service
date, whichever occurs first. However, • Y our vehicle fails to meet applicable
under the terms of the Basic Warranty, emissions standards as determined by
Toyota provides coverage of three years or an EPA-approved emissions test.
36,000 miles, whichever occurs first.
Specific components may have longer • T his failure results or will result in
coverage under the terms of the some penalty to you — such as a
Powertrain Warranty. Additionally, fine or denial of the right to use
components marked “8/80” in the parts your vehicle — under local, state or
list on pages 18–19 have coverage of federal law.
eight years or 80,000 miles, whichever
occurs first. This warranty is in effect for two years or
24,000 miles from the vehicle’s in-service
date, whichever occurs first. Additionally,
components marked “8/80” in the parts
list on pages 18–19 have coverage of
eight years or 80,000 miles, whichever
occurs first.
Catalyst System
• Catalytic converter and protector (8/80)
• Exhaust manifold
• Diaphragm valve
• Fuel tank
8/80 = Covered for eight years or 80,000 miles, whichever occurs first.
MAINTENANCE
Exhaust Gas Recirculation You are responsible for performance
(EGR) System of the required maintenance indicated
WARRANTY
in the Owner’s Manual and this booklet.
• EGR gas temperature sensor
Toyota will not deny a warranty claim
• EGR valve solely because you do not have records
to show that you maintained your vehicle.
• Associated parts However, any failure or noncompliance
Ignition System caused by lack of maintenance is not
covered by this warranty.
• Ignition coil and ignitor
When maintenance and repairs are
• Ignition wires paid for by you, these services may be
performed by you or by any automotive
• Spark plugs*
service provider you choose. Toyota
Positive Crankcase Ventilation will not deny a warranty claim solely
(PCV) System because you used a service provider
other than a Toyota dealership for
• Oil filler cap
maintenance and repairs. However,
• PCV valve or orifice any failure or noncompliance caused by
improper maintenance or repairs is not
Other Parts Used in covered by this warranty.
Above Systems
• Data link connector (8/80)
•H
oses, clamps, fittings, tubing and
mounting hardware
* Warranted until first required maintenance under terms of the California Emission Control Warranty.
8/80 = Covered for eight years or 80,000 miles, whichever occurs first.
WARRANTY
please refer to “If You Need Assistance” Certified Emission Control System
on page 5. In the case of the Emission that are registered and operated in
Performance Warranty, you may also California or any state that adopts
request information from or report California emission warranty provisions
complaints to: are also covered by the California
U.S. Environmental Protection Agency Emission Control Warranty (see page 23).
Vehicle Programs & Compliance Division Currently, Connecticut, Delaware,
(6405J) Maine, Maryland, Massachusetts,
Attn: Warranty Complaints New Jersey, New York, Oregon,
401 M Street SW Pennsylvania, Rhode Island, Vermont
Washington, D.C. 20460 and Washington are the other states to
which the California Emission Control
Warranty applies.
DEALER CERTIFICATE
We (the dealership) want you to know and use, Toyota will remedy the nonconformity
that at the time your new Toyota vehicle free of charge under the terms of the Emission
WARRANTY
WARRANTY
Certified Emission Control System emission control system warranty for your
that are registered and operated in 2020 vehicle. In California, new motor
California or any state that adopts vehicles must be designed, built and
California emission warranty provisions equipped to meet the state’s stringent
are covered by this warranty. Currently, anti-smog standards. CARB regulations
Connecticut, Delaware, Maine, require that Toyota must warrant the
Maryland, Massachusetts, New Jersey, emission control system on your vehicle
New York, Oregon, Pennsylvania, Rhode for the time periods indicated on the next
Island, Vermont and Washington are the page, provided there has been no abuse,
other states to which this warranty neglect or improper maintenance of
applies. Vehicles covered by this your vehicle.
warranty are also covered by the
Federal Emission Control Warranty Your emission control system may include
(see page 17). parts such as the fuel injection system,
ignition system, catalytic converter and
engine computer. Also included may be
hoses, belts, connectors and other
emissions-related assemblies.
Where a warrantable condition exists,
Toyota will repair your vehicle at no cost
to you, including diagnosis, parts and labor.
PARTS LIST:
LONG-TERM EMISSION
WHAT IS NOT COVERED DEFECT WARRANTY
These warranty obligations do not apply The parts listed here are covered for seven
to failures or noncompliance caused by: years or 70,000 miles from the vehicle’s
WARRANTY
in-service date, whichever occurs first.
• T he use of replacement parts not
certified in accordance with aftermarket Air/Fuel Metering System
parts certification regulations. • Cam timing control motor
• T he use of replacement parts not • E ngine control computer
equivalent in quality or design to (engine control module)
original equipment parts. • Fuel delivery pipe
Provisions under the “What Is Not Covered” • Fuel pressure sensor
section of the New Vehicle Limited Warranty • High pressure fuel pump
also apply to this warranty.
• Throttle body
Catalyst System
• E xhaust front pipe (including
catalytic converter)
• E xhaust manifold (including
manifold converter)
EGR System
• EGR cooler
Ignition System
• Knock sensor
Owner’s Manual and this booklet. Toyota vehicle’s emission control systems,
will not deny a warranty claim solely Toyota recommends the use of
because you do not have records to show Genuine Toyota Parts when servicing
that you maintained your vehicle. However, or repairing the systems.
any failure or noncompliance caused
Warranty coverage is not dependent
by lack of maintenance is not covered by
upon the use of any particular brand
this warranty.
of replacement parts and you may elect
When maintenance and repairs are to use non-Genuine Toyota Parts for
paid for by you, these services may be maintenance and repairs. However,
performed by you or by any automotive use of replacement parts that are not
service provider you choose. Toyota equivalent in quality to Genuine Toyota
will not deny a warranty claim solely Parts may impair the effectiveness of
because you used a service provider the emission control systems.
other than a Toyota dealership for
If you use replacement parts that have
maintenance and repairs. However,
maintenance or replacement schedules
any failure or noncompliance caused by
different from those of Genuine Toyota
improper maintenance or repairs is not
Parts, you must follow the maintenance
covered by this warranty.
and replacement schedules for the parts
you are using. In addition, you should
ensure that such parts are warranted by
their manufacturers to be equivalent to
Genuine Toyota Parts.
WARRANTY
Performance Warranty. To do so, take your 30 days, you may have the repairs made
vehicle to an authorized Toyota dealership under Toyota’s provisions for emergency
and present a copy of the smog-check test warranty repairs. See page 32 for details.
report. Also, take your maintenance
records in case they are needed.
If your claim qualifies for coverage, the
dealership will repair your vehicle within
30 days (unless a shorter period is
required by law). If your claim is denied,
Toyota will notify you in writing of the
reason within the same period. If we fail
to do so, we will repair your vehicle free
of charge. The only exceptions allowed are
when you request or agree to a delay, or
when a delay is caused by factors beyond
the control of Toyota or the dealership.
For information on how to obtain service
under the Emission Defect Warranty, see
page 32, “Obtaining Warranty Service.”
OBTAINING
WARRANTY SERVICE
All tires supplied as original equipment Goodyear Tire and Rubber Co.
on new Toyota vehicles are warranted 1144 East Market Street
by the individual tire manufacturer only, Akron, OH 44316
WARRANTY
and not Toyota. Coverages by individual (800) 321-2136
www.goodyear.com
tire manufacturers may vary.
Hankook Tire America Corporation
If you wish to obtain a hard copy of
1450 Valley Road
the terms of the tire warranty offered Wayne, NJ 07470
by the tire manufacturer, please contact (800) 426-5665
the tire manufacturer directly, or www.hankooktire.com
contact Toyota at:
Maxxis International – USA
Toyota Customer Experience Center 545 Old Peachtree Road
Toyota Motor Sales U.S.A., Inc. Suwanee, GA 30024
P.O. Box 259001 (800) 462-9947
Plano, Texas 75025-9001 www.maxxis.com
Ph: (800) 331-4331 Michelin North America
P.O. Box 19001
ORIGINAL EQUIPMENT Greenville, SC 29602
TIRE MANUFACTURERS (800) 847-3435
www.michelinman.com
BF Goodrich
P.O. Box 19001 Nitto Tire U.S.A. Inc.
Greenville, SC 29062 P.O. Box 6064
(877) 788-8899 Cypress, CA 90630
www.bfgoodrichtires.com (888) 529-8200
www.nittotire.com
Bridgestone/Firestone
200 4th Avenue South Pirelli Tire LLC
Nashville, TN 37201 100 Pirelli Drive
Bridgestone: (800) 847-3272 Rome, GA 30161
Firestone: (800) 356-4644 (800) 747-3554
www.bridgestone.com www.pirelli.com
www.firestonetire.com Toyo Tire U.S.A Corporation
Continental Tire of North America P.O. Box 6052
1800 Continental Blvd. Cypress, CA 90630
Charlotte, NC 28273 (800) 442-8696
(800) 847-3349 www.toyotires.com
www.continentaltire.com Yokohama Tire Corporation
1 MacArthur Place, Suite 800
Dunlop Tires
Santa Ana, CA 92707
1144 East Market Street
(800) 722-9888
Akron, OH 44316
www.yokohamatire.com
(800) 321-2136
www.dunloptires.com
WHERE TO GO
GENERAL INFORMATION FOR MAINTENANCE
You are responsible for ensuring that You may have maintenance performed
your Toyota is operated and maintained on your vehicle by any qualified person
WARRANTY
30 Your Responsibilities
OPERATION AND MAINTENANCE
REPLACEMENT PARTS
Warranty coverage is not dependent Genuine Toyota Parts are covered by their
upon the use of any particular brand own warranty (see your dealer for details)
WARRANTY
of replacement parts. However, Toyota or the remainder of any applicable New
recommends using only Genuine Toyota Vehicle Limited Warranty, whichever is
Parts when you need to replace a part longer. Non-Genuine Toyota Parts, or
on your vehicle. Like all Toyota products, any damage or failures resulting from
Genuine Toyota Parts are built to the their use, are not covered by any
highest standards of quality, durability Toyota warranty.
and performance. They are also designed
to fit your vehicle’s exact specifications.
Your Toyota dealership maintains an
extensive inventory of Genuine Toyota
Parts to meet your vehicle service needs.
And because it is linked electronically to
Toyota’s Parts Distribution Centers, the
dealership has quick access to any parts
it may not have in stock.
Your Responsibilities 31
OBTAINING WARRANTY SERVICE
32 Your Responsibilities
NOTES
WARRANTY
Your Responsibilities 33
THE IMPORTANCE OF SCHEDULED MAINTENANCE
R
egular maintenance is essential In addition to scheduled maintenance,
to obtaining the highest level of your vehicle requires ongoing general
performance, safety and reliability maintenance such as fluid checks and
from your Toyota. It can also increase visual inspections. These procedures are
your vehicle’s resale value. The following explained in the “Maintenance and Care”
pages are designed to help you make sure section of the Owner’s Manual. Be sure
your vehicle receives proper and timely to perform these procedures regularly to
maintenance. Along with other important ensure the most trouble-free operation of
information related to vehicle service, your vehicle.
you’ll find factory-recommended
With proper maintenance and care, your
maintenance guidelines and a log in
vehicle will last longer and deliver more
which to document your vehicle’s
dependable, economical performance.
maintenance history.
Follow this booklet’s recommendations
and you’ll enjoy maximum reliability and
peace of mind from your Toyota for many
years to come.
MAINTENANCE
34 Maintenance Log
MAINTAINING YOUR WARRANTY
IMPORTANT MAINTENANCE
INFORMATION
It is especially important to both Maintenance Providers
routinely check your vehicle’s engine Maintenance and repair services may be
oil level (once a month) and regularly performed by you or by any automotive
replace the engine oil and oil filter service provider you choose. Toyota will
(see the Maintenance Log section of not deny a warranty claim solely because
this booklet to determine how often you used a service provider other than a
you should change your vehicle’s oil Toyota dealership for maintenance and
and filter). Failure to do so can cause repairs. However, damage or failure
oil starvation and/or oil gelling, which caused by improper maintenance or
can result in severe damage to your repairs is not covered under warranty.
vehicle and require costly repairs that
are not covered by the New Vehicle Dealer-Recommended
Limited Warranty. Maintenance
Maintenance Records Your dealer may recommend more
frequent maintenance intervals or more
Maintaining your vehicle according to
maintenance services than those listed in
the recommendations in this booklet is
the scheduled maintenance log. These
required to ensure that your warranty
additional services are not required to
coverage remains intact. You should keep
maintain your warranty coverage. Ask
detailed records of vehicle maintenance,
your dealer to explain any recommended
including date of service, mileage at time
maintenance not included in the scheduled
of service and a description of service
maintenance log.
and/or parts installation performed. The
scheduled maintenance log in this booklet
can help you document this information. If For a complete description of Toyota
you sell your vehicle, be sure to give your warranty coverages, see the Warranty
maintenance records to the new owner. Information portion of this booklet.
Toyota will not deny a warranty claim
MAINTENANCE
Maintenance Log 35
USING THE MAINTENANCE LOG CHARTS
R
egular maintenance is essential • If at six months you have driven less
to obtaining the highest level of than 5,000 miles, you should obtain
performance from your Toyota. It maintenance at six months — don’t
can also increase your vehicle’s resale wait until 5,000 miles.
value. This booklet presents Toyota’s
maintenance recommendations in Be sure to keep an eye on your mileage
convenient checklists, so you can easily so that you obtain maintenance when
see what type of maintenance your recommended. If you are a low-mileage
vehicle needs and document that the driver, mark your calendar to remind
work was performed. yourself to obtain maintenance every
six months.
To ensure that your vehicle receives
first-quality service and parts, Toyota Documenting Your Investment
recommends having maintenance To help you verify that you’ve invested in
performed by an authorized Toyota proper maintenance, each maintenance
dealership. Toyota dealership technicians checklist includes space for your Toyota
are experts on Toyota vehicles, and they dealership to certify that you obtained
use Genuine Toyota Parts designed to Genuine Toyota Service for your vehicle.
your vehicle’s exact specifications. When The dealership may mark the dealer
you go to a Toyota dealership, you can be service verification area with the following
confident that they will use Genuine Toyota stamp (which may be customized with the
parts and have Toyota-trained technicians. dealership’s name):
Miles or Months?
Toyota recommends obtaining scheduled
maintenance for your vehicle every
5,000 miles or six months, whichever
comes first.
For example:
MAINTENANCE
36 Maintenance Log
USING THE MAINTENANCE LOG CHARTS
NOTE: •U
se a soft sponge or cotton cloth to
You should perform these additional apply the same mild car-wash soap as
maintenance services only if the used for the vehicle body. Quickly rinse
majority of your driving is done under off with water. Use a soft cloth to apply
the special operating conditions the same car wax as used for the
indicated. If you only occasionally vehicle body.
drive under these circumstances, it
is not necessary to perform the •D
O NOT USE: Any kind of chemical-
additional services. based cleaners, alcohol, solvents,
gasoline, steam cleaners, scouring
pads, wire brushes or coarse abrasives
Engine Oil Selection to clean your wheels.
Please refer to your Owner’s Manual for the
specific oil viscosity rating recommended
for your vehicle/engine type.
Additional Maintenance
In addition to scheduled maintenance,
your Toyota requires ongoing general
maintenance, such as fluid checks and
MAINTENANCE
Maintenance Log 37
MAINTENANCE LOG
Date: Date:
Mileage: Mileage:
38 Maintenance Log
MAINTENANCE LOG
NOTE: If 0W-16 oil WAS NOT used at the last oil change, replace engine oil and oil filter. 2
Date:
Mileage:
1
Inspect sealed transmissions, transfer cases and differentials for signs of leakage. If any leakage from a sealed
component is suspected, it is recommended that you have the sealed component inspected by a Toyota dealer. Inspect
power steering fluid (if equipped) and brake fluid level/condition. Inspect engine and inverter (if equipped) coolant
level/condition/freezing point. Your dealer may recommend services (Dealer-Recommended Maintenance) based on
inspection results.
2 Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the
multi-information display after maintenance at every 5,000 miles.
3 Perform these service items only if you drive primarily under the conditions indicated.
4 Includes operating on roads which road salt has been applied.
5 Refer to “Engine Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for more information.
6 Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
Maintenance Log 39
MAINTENANCE LOG
Date: Date:
Mileage: Mileage:
40 Maintenance Log
MAINTENANCE LOG
Date:
Mileage:
1
Inspect sealed transmissions, transfer cases and differentials for signs of leakage. If any leakage from a sealed
component is suspected, it is recommended that you have the sealed component inspected by a Toyota dealer. Inspect
power steering fluid (if equipped) and brake fluid level/condition. Inspect engine and inverter (if equipped) coolant
level/condition/freezing point. Your dealer may recommend services (Dealer-Recommended Maintenance) based on
inspection results.
2 Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the
multi-information display after maintenance at every 5,000 miles.
3 Perform these service items only if you drive primarily under the conditions indicated.
4 Includes operating on roads which road salt has been applied.
5 Inspect thickness measurement and disc runout.
6 Refer to “Engine Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for more information.
7 Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
Maintenance Log 41
MAINTENANCE LOG
Date: Date:
Mileage: Mileage:
42 Maintenance Log
MAINTENANCE LOG
NOTE: Driving in heavy traffic, on dirt roads or in urban, dusty or desert areas may shorten
the life of the cabin air filter. Replacement may be needed if you notice reduced air flow
from the air conditioner and heater or if the windows fog easily when you use the “Fresh”
mode. Consult your dealer if any of these conditions occur.
Date:
Mileage:
1
Inspect sealed transmissions, transfer cases and differentials for signs of leakage. If any leakage from a sealed
component is suspected, it is recommended that you have the sealed component inspected by a Toyota dealer. Inspect
power steering fluid (if equipped) and brake fluid level/condition. Inspect engine and inverter (if equipped) coolant
level/condition/freezing point. Your dealer may recommend services (Dealer-Recommended Maintenance) based on
inspection results.
2 Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the
multi-information display after maintenance at every 5,000 miles.
3 Perform these service items only if you drive primarily under the conditions indicated.
4 Includes operating on roads which road salt has been applied.
5 Refer to “Engine Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for more information.
6 Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
Maintenance Log 43
MAINTENANCE LOG
Date: Date:
Mileage: Mileage:
44 Maintenance Log
MAINTENANCE LOG
Date:
Mileage:
1
Inspect sealed transmissions, transfer cases and differentials for signs of leakage. If any leakage from a sealed
component is suspected, it is recommended that you have the sealed component inspected by a Toyota dealer. Inspect
power steering fluid (if equipped) and brake fluid level/condition. Inspect engine and inverter (if equipped) coolant
level/condition/freezing point. Your dealer may recommend services (Dealer-Recommended Maintenance) based on
inspection results.
2 Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the
multi-information display after maintenance at every 5,000 miles.
3 Perform these service items only if you drive primarily under the conditions indicated.
4 Includes operating on roads which road salt has been applied.
5 Inspect thickness measurement and disc runout.
6 Initial inspection at 60,000 miles/72 months. Inspect every 15,000 miles/18 months thereafter.
7 Refer to “Engine Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for more information.
8 Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
Maintenance Log 45
MAINTENANCE LOG
Date: Date:
Mileage: Mileage:
46 Maintenance Log
MAINTENANCE LOG
Date:
Mileage:
1
Inspect sealed transmissions, transfer cases and differentials for signs of leakage. If any leakage from a sealed
component is suspected, it is recommended that you have the sealed component inspected by a Toyota dealer. Inspect
power steering fluid (if equipped) and brake fluid level/condition. Inspect engine and inverter (if equipped) coolant
level/condition/freezing point. Your dealer may recommend services (Dealer-Recommended Maintenance) based on
inspection results.
2 Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the
multi-information display after maintenance at every 5,000 miles.
3 Perform these service items only if you drive primarily under the conditions indicated.
4 Includes operating on roads which road salt has been applied.
5 Refer to “Engine Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for more information.
6 Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
Maintenance Log 47
MAINTENANCE LOG
Date: Date:
Mileage: Mileage:
48 Maintenance Log
MAINTENANCE LOG
Date:
Mileage:
1
Inspect sealed transmissions, transfer cases and differentials for signs of leakage. If any leakage from a sealed
component is suspected, it is recommended that you have the sealed component inspected by a Toyota dealer. Inspect
power steering fluid (if equipped) and brake fluid level/condition. Inspect engine and inverter (if equipped) coolant
level/condition/freezing point. Your dealer may recommend services (Dealer-Recommended Maintenance) based on
inspection results.
2 Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the
multi-information display after maintenance at every 5,000 miles.
3 Perform these service items only if you drive primarily under the conditions indicated.
4 Includes operating on roads which road salt has been applied.
5 Inspect thickness measurement and disc runout.
6 Refer to “Engine Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for more information.
7 Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
Maintenance Log 49
MAINTENANCE LOG
Date: Date:
Mileage: Mileage:
50 Maintenance Log
MAINTENANCE LOG
Date:
Mileage:
1
Inspect sealed transmissions, transfer cases and differentials for signs of leakage. If any leakage from a sealed
component is suspected, it is recommended that you have the sealed component inspected by a Toyota dealer. Inspect
power steering fluid (if equipped) and brake fluid level/condition. Inspect engine and inverter (if equipped) coolant
level/condition/freezing point. Your dealer may recommend services (Dealer-Recommended Maintenance) based on
inspection results.
2 Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the
multi-information display after maintenance at every 5,000 miles.
3 Perform these service items only if you drive primarily under the conditions indicated.
4 Includes operating on roads which road salt has been applied.
5 Initial replacement at 100,000 miles/120 months. Replace every 50,000 miles/60 months thereafter. Refer to “Engine
Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for more information.
6 Refer to “Engine Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for more information.
7 Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
Maintenance Log 51
MAINTENANCE LOG
Date: Date:
Mileage: Mileage:
52 Maintenance Log
MAINTENANCE LOG
Date:
Mileage:
1
Inspect sealed transmissions, transfer cases and differentials for signs of leakage. If any leakage from a sealed
component is suspected, it is recommended that you have the sealed component inspected by a Toyota dealer. Inspect
power steering fluid (if equipped) and brake fluid level/condition. Inspect engine and inverter (if equipped) coolant
level/condition/freezing point. Your dealer may recommend services (Dealer-Recommended Maintenance) based on
inspection results.
2 Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the
multi-information display after maintenance at every 5,000 miles.
3 Perform these service items only if you drive primarily under the conditions indicated.
4 Includes operating on roads which road salt has been applied.
5 Maintenance services of spark plugs are required under the terms of the Emissions Control Warranty.
6 Inspect thickness measurement and disc runout.
7 Refer to “Engine Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for more information.
8 Replace the vacuum pump vane and the vacuum pump vane caps with new ones and never reuse the vacuum pump
vane and the vacuum pump vane caps.
9 Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
Maintenance Log 53
EXPLANATION OF MAINTENANCE ITEMS
T
he following descriptions are Brake Lines and Hoses
provided to give you a better
Visually inspect for proper installation.
understanding of the maintenance
Check for chafing, cracks, deterioration
items that should be performed on your
and signs of leakage. Replace any
vehicle. The scheduled maintenance log
deteriorated or damaged parts. A qualified
indicates at which mileage/time intervals
technician should perform these operations.
each item should be performed. Please
note that many maintenance items should Brake Linings/Drums and
be performed only by a qualified technician. Brake Pads/Discs
Check the brake linings (shoes) and
For further information on maintenance drums for scoring, burning, fluid leakage,
items you can perform yourself, see the broken parts and excessive wear. Check
“Maintenance and Care” section of the the pads for excessive wear and the discs
Owner’s Manual. for runout, excessive wear and fluid
leakage. Replace any deteriorated or
damaged parts. A qualified technician
Automatic Transmission Fluid should perform these operations.
Inspect or replace at specified intervals.
When performing inspections, check each Cabin Air Filter
component for signs of leakage. If you Replace at specified intervals. Driving in
discover any leakage, have it repaired by heavy traffic, on dirt roads or in urban,
a qualified technician immediately. desert or dusty areas may shorten filter’s
life. More frequent replacement may
Ball Joints and Dust Covers
be necessary.
Check the suspension and steering
linkage ball joints for looseness and Drive Belts
damage. Check all dust covers for Inspect for cracks, excessive wear and
deterioration and damage. Replace oiliness. Check the belt tension and adjust
any deteriorated or damaged parts.
MAINTENANCE
54 Maintenance Log
EXPLANATION OF MAINTENANCE ITEMS
• A lways properly secure the driver’s Your Toyota is equipped with Genuine
Toyota Super Long-Life Coolant. The
floor mat using the retaining hooks.
replacement intervals for engine coolant
•N
ever install another floor mat on top recommended in this booklet are based
of the existing driver’s floor mat. on replacement with Genuine Toyota
Super Long-Life Coolant or similar
•N
ever install the driver’s floor mat high-quality non-silicate, non-amine,
upside down. non-borate ethylene-glycol coolant with
Engine Air Filter long-life hybrid organic acid technology
(i.e., a combination of low phosphates
Inspect or replace at specified intervals. and organic acids). If another type of
When performing inspections, check for ethylene-glycol coolant is used,
damage, excessive wear and oiliness, and replacement intervals may be different.
replace if necessary.
MAINTENANCE
Maintenance Log 55
EXPLANATION OF MAINTENANCE ITEMS
as necessary.
Inspect or replace at specified intervals.
When performing inspections, check each
component for signs of leakage. If you
discover any leakage, have it repaired
by a qualified technician immediately.
56 Maintenance Log
EXPLANATION OF MAINTENANCE ITEMS
Inspect for signs of leakage. If you Vacuum Pump for Brake Booster
discover any leakage, have it repaired Inspect or replace at specified intervals.
immediately by a qualified technician. A qualified technician should perform
Steering Linkage and Boots this operation.
With the vehicle stopped, check for Wiper Blades
excessive freeplay in the steering wheel.
The wiper blades should not show any
Inspect the linkage for bending and
signs of cracking, splitting, wear,
damage and the dust boots for
contamination or deformation. The wiper
deterioration, cracks and damage. Replace
blades should clear the windshield without
any damaged parts. A qualified technician
streaking or skipping.
should perform these operations.
Tire Rotation
Tires should be rotated according to the
instructions in the Owner’s Manual. When
rotating tires, check for damage and
uneven wear. Replace if necessary. MAINTENANCE
Maintenance Log 57
VEHICLE IDENTIFICATION
Model
In-service date
Selling dealership
Key number
Body style
Mileage at delivery
58 Maintenance Log
NOTES
MAINTENANCE
Maintenance Log 59
NOTES
MAINTENANCE
60 Maintenance Log
NOTES
MAINTENANCE
Maintenance Log 61
NOTES
MAINTENANCE
62 Maintenance Log
NOTES
MAINTENANCE
Maintenance Log 63
NOTES
MAINTENANCE
64 Maintenance Log
Warranty & Maintenance Guide 2020