User Manual

The LiveLife Mobile Alarm with GPS

1 Overview & introduction 10 Using fall detection feature

2 Choosing emergency contacts 11 Mobile network setup & SIM card
3
Basic operation 12 Changing your settings
7 What do the lights mean? 13 Other information
8 Battery & recharging 14 Troubleshooting
9 Using the GPS feature 15 Legal disclaimer

LiveLife
PERSONAL MOBILE ALARMS

www.livelifealarms.com.au

©2016. LiveLife Alarms. All rights reserved.

 1
Overview & introduction
Included in package Performing a test
You should perform a test of the Mobile alarm
1 x Mobile alarm pendant & lanyard
and become familiar with it before relying on it.
1 x Charging station
A pre-delivery test has been performed by us
1 x 240 Volt Power adaptor using our test numbers only.
1 x Power cable (USB)
Firstly, refer to your packing slip for the emer-
1 x Micro Sim card activated
gency contact numbers that have been pro-
Setup and pre-programming
grammed into your device and check them.
Quick start guide and User manual

Pre-paid credit Contact those people to let them know you are
doing a test at a designated time. Don’t be
afraid to test ‘000’ if you have it programmed
The LiveLife 3G Mobile Alarm with GPS is a
in as an emergency contact number.
clever medical and personal alert system.
You should test the device periodically and
This alarm pendant relies on a connection to the
check your pre-paid credit account to ensure it
3G Mobile network to operate. It uses a Micro
has not run out of credit.
SIM card that connects to either the Telstra net-
work or the Optus network. It also uses GPS to
perform it’s location functions. BEFORE YOU START
Your device uses text and voice across the 3G Normally your Mobile alarm will have
network to send out the SMS help messages and been programmed by us before you
perform the calls to your emergency contacts. receive it. This means it is ready to use
straight out of the box. Even though we
Being a mobile device, like a mobile phone it
have set it up for you it is very important
needs to be recharged regularly using the
to read the ‘Quick Start Guide’ and other
included recharging station.
accompanying information.
It is important that the wearer of the pendant
You should also have an advance emer-
retains a copy of the ‘Quick Start Guide’ and this
gency plan organised with your family
User manual as it is likely they will be needed as
and friends before you rely on this device.
a reference in the future.

A copy of instructions can be downloaded at our web-

* Please read the legal disclaimer on our website.
site: www.livelifealarms.com.au

©2016. LiveLife Alarms. All rights reserved.

2
Choosing emergency contacts
Preprogramming Outgoing call to contact 2
As part of our pre-delivery setup we program Side talk button feature
your Mobile Alarm with your emergency con- The device has a ‘Side talk button’. When
tacts you provided during the order process. pressed till it vibrates it makes an outgoing call

If you have instructed us that you wished to pro- to a single emergency contact only. You will

gram in the emergency contacts yourself or if then be able to have a ‘hands-free’ conversa-

you wish to review these at some stage, here are tion with that nominated contact person.

some tips to consider when choosing those Often the ‘sidetalk contact’ is someone well
emergency contact numbers. known to the wearer, who lives close by and is
available to offer assistance at most times of
How to choose the day.
How many emergency contacts to use
You may wish to consider this feature when
The device can call and send help messages to a
choosing your emergency contacts and the
maximum of 5 people. The law of averages

5
order you place them in the call sequence.
means the more contacts you utilise the more
You can also have 000 as the number the
chance someone will be able to help you quickly
Side talk button calls.
when you need help. Remember some contacts
may have their phones turned off, be out of
range or have flat batteries. Or it could be the
CHANGING YOUR
middle of the night & they don’t hear the phone.
EMERGENCY CONTACTS
Consider people with mobile phones in order
You can change your contact numbers at
to use the GPS location feature fully.
any time by sending simple SMS com-
Only mobile phone contacts will receive the help
mands from a mobile phone to your
text messages with your location on Google
device. You can change the numbers,
Maps. You can include landline numbers, but
remove numbers and change the order of
these people will not see your location on a map.
the contact numbers.

Where in the order to include ‘OOO’

For more information see the ‘Changing
You can include ‘OOO’ as one of the contact
your settings’ section on page 12.
numbers. The ‘OOO’ service will not receive the
help text message. Many people place ‘OOO’ last *LiveLife Alarms does not take responsibility for the
in the call sequence as a fallback for when the contact numbers you have chosen. The choice of numbers
is completely up to the user of the Mobile Alarm.
other contacts do not answer.

©2016. LiveLife Alarms. All rights reserved.

3
Basic operation

Overview of device

Speaker

SOS/Help button Side talk button

Press to make an outgoing

call to a single nominated
contact person.

Micro USB socket

Use this socket to charge if

not using the charging station
* Recharging station is
the recommended method.

Charging contacts Microphone

Rear of pendant Front of pendant Side of pendant

Overview of charging station

Placing the device in the charging station

Please make sure you place the device in the
Charging station
correct position. It is in the correct position
when the red LED glows brightly and it vibrates
When you place the device in the station
correctly it will turn on automatically if it was
turned off.

When charging the Red LED will be bright.

When fully charged the Red LED will be dull.

Red charging LED It is seated behind the plastic base.

©2016. LiveLife Alarms. All rights reserved.

4
Basic operation
Turning on and off
Turning the device on When to turn the device off
When you take the device out of the box it will There is no need to turn the device off unless
be turned off. To turn it on, hold down the ‘Side you will not be using it for a prolonged period
talk button’ (which doubles as the power on of weeks or months.
button) till it vibrates. The blue and green LEDs
To turn it off, hold down the SOS button and
will flash twice and the device will begin to
the Side talk button together till the device
start up.
vibrates and the green and blue LEDs go out.
If you are in a mobile network area it will
Be careful to not activate the SOS alarm when
usually take between 20 to 40 seconds to
turning it off. False alerts can occur if you are
connect to the available mobile phone network.
not careful turning the device off.
A slow green flash every 3 seconds signifies the
device is trying to connect to the network. Once
connected the green LED will show a fast flash Hold down both
buttons together
every 3 seconds. till the device
vibrates and
Automatically turning on in charger turns off.

If the device is off, when you place it in the

charging station it will automatically turn on.

Charging your device

Before you use the device, please place in it the charging station for around an hour.

When placing the device in the charging station make sure it is positioned correctly.
It should vibrate and the red light on the charging station should glow brightly.

Recharge the pendant at least 45 minutes every day.

When the battery level in the pendant falls to around 15% it will send a low battery
warning text message to the first contact by default (if warning is enabled).

It is an idea to keep the charging station next to your bed at night. That way you can have
TIP it close by and you can pop it in there each night to recharge.

©2016. LiveLife Alarms. All rights reserved.

 6
Basic operation

Getting a GPS fix Outgoing call to contact 2

Taking the device outside at first Side talk button feature
When you first take the Mobile Alarm out of The device has a ‘Side talk button’. When
the box you will need to turn it on and take it pressed till it vibrates it makes an outgoing call
outside for up to ten minutes. This is so it can to the 2nd contact by default. The wearer will
get it’s first fix on the satellites. then be able to have a ‘hands-free’ conversa-
tion with the second contact person. See page

Calling the device 12 for more information on how to change the

Side talk button call another contact.
Anyone knowing the mobile number of the
pendant can call it and it will ring a few times
and then answer automatically in speakerphone Press the Side talk button till
mode (hands-free). it vibrates. It will then make
an outgoing call to the
second contact number

Finding the location of the (by default).

device using GPS To end the call click

the SOS button once.

To find out the location of the person wearing

the device send a simple SMS command to the
device from a mobile phone. Turning fall detection on
During setup we normally turn the fall detec-
loc Send
tion feature on. It can be easily turned on or off
at any time by sending a simple SMS command
The device will send an SMS reply with it’s
location on Google Maps. If it has an updated
FL1 Send
GPS fix at the time it will send the present
location of the device. Otherwise it will send it’s
To turn fall detection off send sms:
last known position. This is where it was when
it last had a fix on the satellites. FL0 Send
See more information on Page 9 about the GPS functions.
The device should reply with a confirmation
text that the fall setting has been changed.

SMS commands are not case sensitive. If you receive a reply from the device ‘format error’ this means
TIP you have entered the command incorrectly into the message you sent to the device.

©2016. LiveLife Alarms. All rights reserved.

7
What do the lights mean?
The green LED
Green LED What this means
Connection to the mobile network
Slow flash Trying to connect to the
The green LED is the more important light to
every 3 secs mobile network
become familiar with. The main thing to become
familiar with is that when you have a connection
Fast flash Is connected to the mobile
to the 3G mobile network the green LED will every 3 secs network

show a ‘fast’ flash every 3 seconds.

Rapid flashes SOS help messages and calls

When it is not connected to the 3G network and
are happening
trying to connect it will show a ‘slow’ (1 second)
flash every 3 seconds.

The blue LED

Blue LED What this means
Connection to the satellites (GPS)
The blue LED will change depending on whether Slow flash Trying to connect to the
every 3 secs satellites to get a GPS fix
it has got a GPS fix. When it is connected to the
satellites it will show a fast flash every 3 sec-
Fast flash Is connected to the satellites
onds. every 3 secs and is obtaining a GPS fix

When it is does not have a GPS fix and is trying

to connect to the satellites it will show a slow GPS has detected no
Is off
movement and is sleeping
flash every 3 seconds.

When the blue LED is off this means the GPS has
GPS is asleep and the device
Is on solid
gone to sleep to conserve power and that it is is charging

not connected to the satellites.

When it is on solid this means it is charging, but

is asleep and is not connected to the satellites.

GPS goes to sleep The LEDs in daylight or under bright lights

When the device remains completely still for The Green and Blue LEDs can be difficult to
around 10 seconds or so the GPS will go to sleep see in daylight or under bright lights. You may
to conserve power. The GPS is woken up by the think they are not on or not working. You may
device being moved. When it wakes up it tries to have to cup your hands around the device to see
get a GPS fix. them clearly.

©2016. LiveLife Alarms. All rights reserved.

9
Using the GPS feature
How the GPS works
Your Mobile Alarm has an in-built Swiss GPS the device has been taken to a new location
function that monitors the location of the miles away since it last had a GPS fix.
wearer of the device.
If the device gives it’s location on Google Maps
It uses this GPS function to send out the location as somewhere it is no longer located at, this
of the wearer as part of the SOS help, text mes- simply means it did not have a chance to get a
sages. The location of the wearer is shown on new GPS fix before the SOS button was pressed
Google Maps as part of those messages. This or the ‘loc’ command was sent to it.
means the people who received the message on
Barriers to getting a GPS fix
their mobile phones know where to send help to.
The GPS needs to see the sky in order for the
Accuracy of the GPS location
device to work out where it is. Inside some
The GPS location is accurate to 2.5 metres. If the
homes and buildings it will not be able to con-
device does not have a GPS fix at the time the
nect to the satellites till it is near a window.
SOS button is activated it will show the last
Some structures like basements, lifts, tunnels
known position on Google Maps instead of the
and building interiors with no close by windows
current one.
will mean a GPS fix cannot be obtained.

To save power the GPS goes to sleep In general remember that GPS was designed for
The GPS function goes to sleep to conserve outside use and that when indoors a GPS fix is
power if it does not detect any movement for not as easy to obtain at times. We cannot
around 10 seconds. That is why it may some- guarantee it will always know it’s current
times only show it’s last known position in location on Google Maps.
response to an SOS activation or after receiving
Monitoring the blue light
a ‘loc’ location command.
If you wish you can watch the blue LED on the
What wakes up the GPS?
side of the device. A slow flash every 3 seconds
The GPS wakes up and attempts to connect to
means the GPS is trying to see the satellites. A
the satellites when it detects any movement or
fast flash every 3 seconds means it is connected
the device is turned on.
to the satellites and has obtained a GPS fix.

Why it can take a while to get a GPS fix When the blue LED is off it has no GPS fix.

The GPS can be slow to get a fix if it has been Moving the device will wake it up.

turned off for a number of hours or has been

inside a building where it has been unable to see
the satellites for a while. This can also happen if
©2016. LiveLife Alarms. All rights reserved.
10
Using the fall detection feature
Designed for serious falls
The Mobile Alarm has an in-built fall detec- Testing the fall detection feature
tion feature that is designed to detect serious We do not advise you to attempt to test the fall
falls, likely to result in unconsciousness. detection yourself. Every fall is different due to

It has been designed this way so as to be a sec- the variables involved. Testing the feature may

ondary level of assistance to compliment the result in injury or damage to the device. Do not

SOS help messages and calls. If after a fall a deliberately drop or throw the device at a

person is not able to press the SOS/help button surface to test it.

due to being unable to move then the fall detec- What can stop fall detection from working
tion function can send out the alerts. Because the device is a pendant on a lanyard or

How it works chain it can be worn in such a way that it

The device uses a complex algorhithm to make a swings during a fall. How it is worn inside or

judgment as to whether a serious fall has against clothing can influence whether it

occurred. During a fall it assesses the impact of believes a serious fall has occurred.

the fall by measuring the speed and angle at Because it measures the speed of impact it is
which the device hit the ground. It then waits 20 likely a fall from a height of less than a metre
seconds to see if the device has moved. If move- such as from a sitting position will not trigger
ment is detected in that time a fall is not regis- the fall detector.
tered.
Turning fall detection on or off
If all criteria are met, it then sends out ‘Fall down You can turn this feature on or off using a
alert!’ as text messages with the wearer’s loca- simple SMS command from a mobile phone to
tion on Google Maps and then begins the call the device. Usually fall detection is turned on by
sequence. us during the setup process.

Emerging technology To turn fall detection on send SMS:

Fall detection is still a developing technology
which means sometimes false alerts can occur. FL1 Send

Additionally we cannot guarantee every serious

fall will be detected as many variables come into To turn fall detection off send SMS:

play. The device must be at least 1 metre above

FL0 Send
the ground before the fall. The fall angle must
be more than 45 degrees. There must be no
movement for 20-3o seconds afterwards. The
impact surface can also play a role.
©2016. LiveLife Alarms. All rights reserved.
12
Changing your settings

Using SMS commands How to change emergency

You can change the settings programmed
contacts
into the device by sending simple SMS com- You can make changes to emergency contacts by

mands to it’s mobile number from a mobile using the SMS commands below. You can only
phone. change one number with each SMS command.

In this manual we have included the most com- To remove or delete an emergency contact
monly used SMS commands. A complete list of Send an SMS command with with no number
all SMS commands is available upon application. after the ‘A and number’. An example:

SMS commands format and reply

Person 5
The device must be on and have a connection to
the mobile network to receive an SMS command.
A5, BLANK Send

The SMS commands are not case sensitive. Do The device will reply confirming the change.
not include any spaces in the command.
To change the calling order
Changing the name in the help text
To change the order of a contact or contacts just
To change the wearer’s name that appears in the
send an SMS command for each one as if you are
help sms use this command:
setting them up for the first time. Programming

NAME1,MUM Send in a new contact number writes over the old

number that was programmed in.
Seeing a summary of your
current settings To program in numbers or change numbers
Only change 1 number at a time as shown. e.g.
Using the status command
To see a list of the settings programmed into the 1 A1,0400123456 Send
device you can send the status command to it.
2 A2,0400123456 Send
STATUS Send

The device will reply with a summary of those

3 A3,0400123456 Send
settings including the programmed contacts.
4 A4,0400123456 Send
Sidetalk button: who it calls
5 A5,0400123456 Send
You can assign this button to any contact
besides the default of 2. An example: To assign
The device will reply confirming each change.
side talk button to contact 1:
You can check changes using status command.

X1 Send
©2016. LiveLife Alarms. All rights reserved.
14
Troubleshooting

Problem Probable cause Remedy

False SOS Wearer inadvertently pressed on SOS button when Be more aware of the device and it’s
alert or leaning against something, holding an object SOS button. Perhaps adjust how the
unwanted up to the chest or was trying to turn device off device is being worn or handled.
activation
and did so incorrectly. The device cannot be The device does not normally need
occurred
activated without 3 secs of pressure on the button. to be turned off.

False Fall False Fall alerts can happen. Fall detection is an Please read the info on page 10 about
alert was emerging technology and uses a set of complex the fall criteria the device uses.
sent criteria to judge whether a serious fall occurred. The fall detection feature can be
turned off.

Wearer Sometimes what a wearer considers a serious fall Please read the info on page 10 about
suffered fall, involving injury may not trigger the fall detection. the fall criteria the device uses.
but Fall Alert It is designed for serious falls and the fall must Understand that the fall detection is
did not work
meet certain criteria. The device may not have designed for when the fall has
fallen from the required height or fast enough or probably caused unconsciousness.
the wearer moved immediately afterwards.

Contact did -Device was not connected to network at time. -Check mobile connection of device.
not receive -Contact’s phone was off or out-of-range. -Try a test to the contact’s number.
help text
-SOS help texts or calls were cancelled by wearer. -Try doing a test without cancelling.
and/or call
-Device has run out of credit. Only 000 will work. -Check the pre-paid credit amount.
after SOS
activation -Contact number programmed is incorrect. -Do a status check. See page 12.

GPS location -GPS was asleep at time of activation or ‘loc’ text. -Wake the GPS up by moving device.
is incorrect -GPS could not see the satellites at the time. -Take device outside or to a window.
on Google map -GPS had no fix and used the last known position. -Take device outside for ten minutes.
-The device has not been outside for the first time.

The device -Device not being placed in charging station in -Ensure wearer is placing it correctly
does not seem -correct position. Red LED should be bright when -in charging station and station is
to be charging in correct position. -plugged in to power.
or the charge
-If device is worn all day and moved often battery -Ensure wearer recharges device for
is not lasting
very long -may last only 18-20 hours. -at least 1 hour every day.
-Do a status check to assess battery.

Device seems -Wearer is using the Side talk button often and/or -Educate wearer to the cost of calls
to be using -making long calls to second contact. -when using Side talk button. Contact
prepaid credit -Contacts are sending ‘loc’ commands often to the -to consider lesser use of ‘loc’ SMS’s.
too quickly
-device and it is using up credit with SMS replies. -Add more prepaid credit.

Distortion or -Device is not being worn causing some feedback. -Wearer needs to wear around neck.
poor sound -Contact’s phone and device are too close. -Move at least 30 metres apart.
quality when -Wearer is holding down the Sidetalk button. -Do not press button while on a call.
speaking to
-Device is being worn in a windy/noisy location. -Move to a quieter location
the wearer
-Microphone in device needs cleaning due to dust. -Carefully clean microphone hole.

©2016. LiveLife Alarms. All rights reserved.

15
Disclaimer

Downloadable instructions Medical & legal disclaimer

This User manual is available as a downloadable General information about medical matters
The LiveLife Mobile Alarm ‘User Manual’ contains general
PDF on our website. Go to:
information about medical and health matters. The inform-
www.livelifealarms.com.au/order-mobile-alarm/downloads ation is not advice, and should not be treated as such.

Limitation of warranties
List of downloadable guides The medical and health information within this ‘manual’ is
provided “as is” without any representations or warranties,
Read this first sheet express or implied. LiveLife Alarms and it employees and/or
Quick start guide agents make no representations or warranties in relation to
the medical and health information within this ‘manual.’
Emergency contact instruction sheet
Without prejudice to the generality of the foregoing
User manual/troubleshooting
paragraph, LiveLife Alarms does not warrant that:
Warranty document
-The medical and health information on it’s website or in this
Mobile Alarm brochure ‘manual’ will be constantly available, or available at all; or

-Any medical and health information on it’s website and

within this ‘manual’ is complete, true, accurate, up-to-date,
or non-misleading.

Liability
You must not rely on the information within this ‘manual’ as
an alternative to medical advice from your doctor or other
health services provider.

If you have any specific questions about any emergency plan,

medical or health matters you should consult your doctor or
other professional health services provider or personal carer.

You should never delay seeking medical advice, disregard

medical advice, or commence or discontinue any medical
treatment because of information within this ‘manual’.

Liability limitations
Nothing in this legal disclaimer will limit any of our liabilities
in any way that is not permitted under applicable law, or
exclude any of our liabilities that may not be excluded under
an applicable law.

LiveLife
PERSONAL MOBILE ALARMS

www.livelifealarms.com.au

1800 936 774

©2016. LiveLife Alarms. All rights reserved.