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Session Plan For Applying Quality Control

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6 views5 pages

Session Plan For Applying Quality Control

Uploaded by

tekle
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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Session Plan

Unit of Competency: Applying Quality Control


Module Title: ICT HNS3 10 1110
LO_1:  Confirm quality standards
Session Objectives: At the end of each session the trainees would be able to:-
 Assess own work
 Check the activity Against the establishment
standard
 Demonstrate the sequence of work
 Identify & isolate faulty service
 Recording and reporting causes of faults

Activities Nominal Learning


Duration Contents
methods
Introductio Introduction to quality control and Lecturing
n standard

 Assess own work Discussion

 Check the activity Against the Demonstratio


establishment standard n
Presentation

 Demonstrate the sequence of Questioning


work and
Answering
 Identify & isolate faulty service

 Recording and reporting causes Individual


of faults Learning
Evaluation Wrap-up and Feedback Mentoring
Summary  Learning
guide
Resources  Learning guide

1
Session Plan
Unit of Competency: Applying Quality Control
Module Title: ICT HNS3 10 1110
LO_2: Quality service
Session Objectives: At the end of each session the trainees would be able
to:-
 Checking render services quality According
to the establishment standard and against
specification
 Evaluate Services quality
 Take corrective action on services quality

Activities Nominal
Duration Contents Learning methods
Introduction Introduction to quality of Lecturing
services

 Checking render Demonstration


services quality
According to the
Presentation

establishment standard
and against specification
 Evaluate Services Discussion
quality
 Take corrective action Demonstration
on services quality
Evaluation Accomplishment of written test Individual
Learning
Summary Wrap-up and feedback Mentoring
Resources  Learning
guide

2
Session Plan

Unit of Competency: Applying Quality Control


Module Title: ICT HNS3 10 1110
LO_3: Recording Information
Session Objectives: At the end of each session the trainees would be able to:-
 Record Quality performance
 Maintaining work records

Activities Nominal
Duration Contents Learning methods
Introduction Introduction information Lecturing
recording
Record Quality performance Demonstration
Presen
tation

Maintaining work records Demonstration


Evaluation Accomplishment of written test Individual learning
Summary Wrap-up and feedback Mentoring
Resources  Learning guide

3
Session Plan
Unit of Competency: Applying Quality Control
Module Title: ICT HNS3 10 1110
LO_4: Causes of deviations
Session Objectives: At the end of each session the trainees
would be able to:-

 Investigating and reporting


 Recommending and preventive
action
 Identify Quality standard of
Materials, Services, Outputs, and
Processes
Activities Nominal Learning
Duration Contents
methods
Introduction Overview of Causes of Lecturing
deviations
 Investigating and Demonstratio
reporting n
 Recommending and Discussion
Presentation

preventive action
 Identify Quality Demonstratio
standard of n
Materials, Services,
Outputs, and
Processes
Evaluation Accomplishment of written Individual
test learning
Summary Wrap-up and feedback Mentoring
Resources  Learning guide

4
Session Plan

Unit of Competency: Applying Quality Control


Module Title: ICT HNS3 10 1110
LO_4: Documentation
Session Objectives: At the end of each session the trainees
would be able to identify :-

 Information on quality
 Indicators of service performance
 All service processes
 Quality outcome documentation

Activities Nominal Learning


Duration Contents
methods
Introduction Overview of Causes of Lecturing
deviations
Information on quality Demonstratio
n
Presentation

Indicators of service Discussion


performance
All service processes
Quality outcome Demonstratio
documentation n
Evaluation Accomplishment of written Individual
test learning
Summary Wrap-up and feedback Mentoring
Resources  Learning guide

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