499P9

www.philips.com/welcome

EN User manual 1
Customer care and warranty 29
Troubleshooting & FAQs 33
Table of Contents
1. Important �������������������������������������� 1
1.1 Safety precautions and
maintenance ��������������������������������� 1
1.2 Notational Descriptions ������������ 3
1.3 Disposal of product and packing
material ������������������������������������������ 4

2. Setting up the monitor �������������� 5

2.1 Installation ������������������������������������ 5
2.2 Operating the monitor �������������� 9
2.3 Built-in Windows Hello™ pop-
up webcam ��������������������������������� 13
2.4 MultiClient Integrated KVM ����� 15
2.5 MultiView ������������������������������������� 17
2.6 Remove the Base Assembly for
VESA Mounting ��������������������������18

3. Image Optimization ������������������ 19

3.1 SmartImage ���������������������������������19
3.2 SmartContrast ����������������������������20
3.3 Adaptive Sync ����������������������������� 21

4. Power Delivery and Smart

Power ������������������������������������������ 22

5. HDR ��������������������������������������������� 23

6. Technical Specifications ��������� 24

6.1 Resolution & Preset Modes ��� 27

7. Power Management ���������������� 28

8. Customer care and warranty � 29

8.1 Philips’ Flat Panel Displays Pixel
Defect Policy ������������������������������29
8.2 Customer Care & Warranty ����� 32

9. Troubleshooting & FAQs �������� 33

9.1 Troubleshooting ������������������������ 33
9.2 General FAQs ����������������������������� 35
9.3 Multiview FAQs �������������������������38
1. Important
discoloration and damage to the
1. Important monitor.
This electronic user’s guide is intended • Keep the display away from oil. Oil
for anyone who uses the Philips may damage the plastic cover of the
monitor. Take time to read this user’s display and void the warranty.
manual before you use your monitor.
It contains important information and • Remove any object that could fall
notes regarding the operation of your into ventilation holes or prevent
monitor. proper cooling of the monitor’s
electronics.
The Philips guarantee applies provided
the product is handled properly for • Do not block the ventilation holes
its intended use, in accordance with on the cabinet.
its operating instructions and upon • When positioning the monitor, make
presentation of the original invoice sure the power plug and outlet are
or cash receipt, indicating the date of easily accessible.
purchase, dealer’s name and model and
production number of the product. • If turning off the monitor by
detaching the power cable or DC
power cord, wait for 6 seconds
1.1 Safety precautions and before attaching the power cable or
maintenance DC power cord for normal operation.
• Please use approved power cord
Warnings provided by Philips all the time. If
Use of controls, adjustments or your power cord is missing, please
procedures other than those specified contact with your local service
in this documentation may result in center. (Please refer to Service
exposure to shock, electrical hazards contact information listed in
and/or mechanical hazards. Important information manual.)
Read and follow these instructions
• Operate under the specified power
when connecting and using your
supply. Be sure to operate the
computer monitor.
monitor only with the specified
Excessive sound pressure from power supply. Use of an incorrect
earphones and headphones can cause voltage will cause malfunction and
hearing loss. Adjustment of the may cause fire or electric shock.
equalizer to maximum increases the
• Protect the cable. Do not pull or
earphones and headphones output
bend the power cable and signal
voltage and therefore the sound
cable. Do not place the monitor
pressure level. or any other heavy objects on the
cables, if damaged, the cables may
Operation
cause fire or electric shock.
• Please Keep the monitor out of
• Do not subject the monitor to severe
direct sunlight, very strong bright
vibration or high impact conditions
lights and away from any other heat
during operation.
source. Lengthy exposure to this
type of environment may result in

1
1. Important
• To avoid potential damage, for with fire enclosure in compliance
example the panel peeling from the with IEC 62368-1 or IEC 60950-1.
bezel, ensure that the monitor does
not tilt downward by more than -5 Maintenance
degrees. If the -5 degree downward • To protect your monitor from
tilt angle maximum is exceeded, the possible damage, do not put
monitor damage will not be covered excessive pressure on the LCD
under warranty. panel. When moving your monitor,
• Do not knock or drop the monitor grasp the frame to lift; do not lift
during operation or transportation. the monitor by placing your hand or
fingers on the LCD panel.
• Excessive usage of monitor can
cause eye discomfort, it’s better to • Oil-based cleaning solutions may
take shorter breaks more often at damage the plastic parts and void
your workstation than longer breaks the warranty.
and less often; for example a 5-10 • Unplug the monitor if you are not
minute break after 50-60-minute going to use it for an extensive
continuous screen use is likely to period of time.
be better than a 15-minute break
every two hours. Try to keep your • Unplug the monitor if you need to
eyes from eye strain while using the clean it with a slightly damp cloth.
screen for a constant period of time The screen may be wiped with a
by : dry cloth when the power is off.
However, never use organic solvent,
• Looking at something varying
such as, alcohol, or ammonia-based
distances after a long period
liquids to clean your monitor.
focusing on the screen.
• Conscious Blinking often while • To avoid the risk of shock or
you work. permanent damage to the set, do
not expose the monitor to dust,
• Gently closing and rolling your
rain, water, or excessive moisture
eyes to relax.
environment.
• Reposition your screen to
appropriate height and angle • If your monitor gets wet, wipe it with
according to your height. dry cloth as soon as possible.
• Adjusting the brightness and • If foreign substance or water gets in
contrast to appropriate level. your monitor, please turn the power
• Adjusting the environment off immediately and disconnect
lighting similar to that of your the power cord. Then, remove the
screen brightness, avoid the foreign substance or water, and
fluorescent lighting, and surfaces send it to the maintenance center.
that don’t reflect too much light. • Do not store or use the monitor in
• Seeing a doctor if your symp- locations exposed to heat, direct
toms. sunlight or extreme cold.
• The USB Type-C port could only be • In order to maintain the best
connected to specify equipment performance of your monitor and
use it for a longer lifetime, please

2
1. Important
use the monitor in a location • For transportation information,
that falls within the following please refer to “Technical
temperature and humidity ranges. Specifications”.
• Temperature: 0-40°C 32-104°F • Do not leave your monitor in a car/
trunk under direct sun light.
• Humidity: 20-80% RH
Note
Important information for Burn-in/
Consult a service technician if the
Ghost image
monitor does not operate normally, or
• Always activate a moving screen you are not sure what procedure to take
saver program when you leave when the operating instructions given in
your monitor unattended. Always this manual have been followed.
activate a periodic screen refresh
application if your monitor will
display unchanging static content. 1.2 Notational Descriptions
Uninterrupted display of still or The following subsections describe
static images over an extended notational conventions used in this
period may cause “burn in”, also document.
known as “after-imaging” or “ghost
imaging”, on your screen. Notes, Cautions and Warnings
• “Burn-in”, “after-imaging”, or Throughout this guide, blocks of text
“ghost imaging” is a well-known may be accompanied by an icon and
phenomenon in LCD panel printed in bold or italic type. These
technology. In most cases, the blocks contain notes, cautions or
“burned in” or “after-imaging” or warnings. They are used as follows:
“ghost imaging” will disappear
gradually over a period of time after Note
the power has been switched off. This icon indicates important
information and tips that help you make
Warning better use of your computer system.
Failure to activate a screen saver, or
a periodic screen refresh application Caution
may result in severe “burn-in” or “after- This icon indicates information that
image” or “ghost image” symptoms tells you how to avoid either potential
that will not disappear and cannot be damage to hardware or loss of data.
repaired. The damage mentioned above
is not covered under your warranty. Warning
This icon indicates the potential for
Service bodily harm and tells you how to avoid
the problem.
• The casing cover should be opened
only by qualified service personnel. Some warnings may appear in alternate
formats and may not be accompanied
• If there is any need for any by an icon. In such cases, the specific
document for repair or integration, presentation of the warning is mandated
please contact with your local by the relevant regulatory authority.
service center. (Please refer to
Service contact information listed in
Important information manual.)

3
1. Important

1.3 Disposal of product and Taking back/Recycling Information for

Customers
packing material
Philips establishes technically and
Waste Electrical and Electronic economically viable objectives
Equipment-WEEE to optimize the environmental
performance of the organization's
product, service and activities.
From the planning, design and
production stages, Philips emphasizes
the important of making products that
can easily be recycled. At Philips,
end-of-life management primarily
This marking on the product or on entails participation in national take-
its packaging illustrates that, under back initiatives and recycling programs
European Directive 2012/19/EU whenever possible, preferably
governing used electrical and electronic in cooperation with competitors,
appliances, this product may not be which recycle all materials (products
disposed of with normal household and related packaging material) in
waste. You are responsible for disposal accordance with all Environmental
of this equipment through a designated Laws and taking back program with the
waste electrical and electronic
contractor company.
equipment collection. To determine the
locations for dropping off such waste Your display is manufactured with high
electrical and electronic, contact your quality materials and components
local government office, the waste which can be recycled and reused.
disposal organization that serves your
To learn more about our recycling
household or the store at which you
program please visit
purchased the product.
Your new monitor contains materials http://www.philips.com/a-w/about/
that can be recycled and reused. sustainability.html
Specialized companies can recycle
your product to increase the amount of
reusable materials and to minimize the
amount to be disposed of.
All redundant packing material has been
omitted. We have done our utmost to
make the packaging easily separable
into mono materials.
Please find out about the local
regulations on how to dispose of your
old monitor and packing from your sales
representative.

4
2. Setting up the monitor
2 Install the base
2. Setting up the monitor
1. In order to well protect this monitor
and avoid scratching or damaging of
2.1 Installation the monitor, keep the monitor face
down in the cushion for the base
1 Package contents installation.

Brilliance
499P9

Quick

Start
Register your product and get support at
www.philips.com/welcome

Power * DP 2. Hold the neck with both hands.

(1) Gently attach the neck to the
VESA mount area until the latch
locks the neck.

* HDMI *USB C-C *USB C-A (2) Use a screwdriver to tighten the
assembly screws, and secure the
neck to the monitor tightly.

*USB A-B *USB C-C/A

2

*Different according to region. 1

*Battery: Zinc carbon AAA · R03 1.5V

Warning
This product is curve design, when
attach / detach the base, place the
protective material under the monitor
and do not press down the monitor to
avoid the damage.

5
2. Setting up the monitor

3 Connecting to your PC 8 DisplayPort input

9 HDMI2 input
10 HDMI1 input
11 AC power input
12
11 1 12 Power Switch

Connect to PC
USB UP

10 9 8 7 6 5 4 3 2
1. Connect the power cord to the back
of the monitor firmly.
Charger

2. Turn off your computer and unplug

its power cable.
3. Connect the monitor signal cable to
the video connector on the back of
your computer.
b
Source USB Upstream
a USB C USB C
HDMI/DP USB UP (USB-B)
a b
USB C USB UP DP/HDMI USB C

a. If the signal cable is USB-C, you can

USB CC 1-1
connect USB-C upstream cable from
USB AC
your device to “USB Type C”
1-2 2 USB AB

port of this monitor. Connect keyboard

and mouse to the USB downstream
c

USB-C Setting
USB Standby Mode
KVM
Auto
USB C
USB up
1-1, 1-2 ports of this monitor.
 
2
  b. If the signal cable is HDMI or

DisplayPort, you can connect USB-C
to A or USB-B to A upstream cable
from your device to “USB Type C” or
“USB up” port of this monitor. Connect
1 Kensington anti-theft lock keyboard and mouse to the USB
downstream ports of this monitor.
2 Headphone out
c. Connect both signal and USB
3 USB downstream/USB fast charger upstream cables from your dual devices
4 USB downstream to “USB Type C” and “USB up” port of
this monitor. Connect keyboard and
5 RJ-45 input mouse to the USB downstream ports
6 USB upstream of this monitor. Then the KVM will be
7 USB Type C input/Upstream
ready to function. Refer to the session
“MultiClient Integrated KVM” for more
details.

6
2. Setting up the monitor
4. Plug the power cord of your 4 USB C driver installation for RJ45
computer and your monitor into a
Before using the USB C docking display,
nearby outlet.
please ensure to install the USB C
5. Turn on your computer and monitor. driver.
If the monitor displays an image, You can find the “LAN Drivers” from CD
installation is complete. disk if bundled or go to Philips website
Note support page to download the driver.
Please follow the steps for the
If mouse and keyboard are not
installation:
operating correctly, here 's how to fine-
tune detection of KVM. 1. Install the LAN driver that matches
your system.
• Press button on the front bezel to
enter OSD Menu Screen. 2. Double click driver to install, and
follow Window’s instructions to
• Press ▲ or ▼ button to select main proceed with installation.
menu [USB Settings] then press OK
button. 3. It will show “success” when the
installation is finished.
• Press ▲ or ▼ button to select [KVM],
then press OK button. 4. You must reboot your computer
after the installation has completed.
• Press ▲ or ▼ button to select [Auto],
then press OK button to confirm your 5. Now you will be able to see “Realtek
selection. Now the KVM will be ready to USB Ethernet Network Adapter”
function. from your program installed list.
6. We recommend to periodically visit
the above web link to check for the
availability of the most updated
driver.
Note
Please contact Philips service hotline for
Mac address clone tool as necessary.

7
2. Setting up the monitor
5 USB hub Note
To comply with International energy If you Turn OFF your monitor via the
standards, the USB hub/ports of this power switch at any given time, all the
display are disabled during Standby USB ports will power OFF.
and Off modes.
Warning
Connected USB devices will not work in USB 2.4Ghz wireless devices, such
this state. as, wireless mouse, keyboard, and
To permanently put the USB function headphones, maybe have interference
in “ON” state, please go to OSD Menu, by USB3.0 or higher version, the high-
then select “USB standby mode”, and speed signal devices, which may result
switch it to “ON” state. Somehow if in a decreased efficiency of the radio
your monitor reset to factory setting, transmission. Should this happen,
ensure to select “USB standby mode” please try the following methods to
to “ON” state in OSD menu. help reduce the effects of interference.
6 USB charging • Try to keep USB2.0 receivers away
This display has USB ports capable of from USB3.0 or higher version of
standard power output including some connection port.
with USB Charging function (identifiable
• Use a standard USB extension cable
with power icon ). You can use these
or USB hub to increase the space
ports to charge your Smart phone or
between your wireless receiver and
power your external HDD, for example.
the USB3.0 or higher version of
The display must be powered ON at all
connection port.
times to be able to use this function.
Some select Philips displays may not
Power or Charge your device when it
enters to “Sleep/Standby” mode (White
power LED blinking). In that case,
please enter to OSD Menu and select
“USB Standby Mode”, then, turn the
function to “ON” mode (default=OFF).
This will then keep the USB power and
charging functions active even when the
monitor is in sleep/Standby mode.
USB-C Setting On

USB Standby Mode Off
KVM
 

 



8
2. Setting up the monitor

2.2 Operating the monitor 2 Webcam

1 2 3
1 Description of the control buttons

1 2 3 2 4 1

7 6 5 4 2 1

1 Microphone
Switch monitor’s power ON
1 2 IR of Face identification
or OFF.
Access the OSD menu. 3 2.0 Megapixel Webcam
2 Confirm the OSD
adjustment. 4 Webcam activity light
3 Adjust the OSD menu.
User preference key.
Customize your own
4 preference function from
OSD to become the “user
key”.
Change the signal input
5
source.
Return to previous OSD
6
level.
SmartImage hot key. There
are multiple modes to
select: EasyRead, Office,
7
Photo, Movie, Game,
Economy, LowBlue Mode,
SmartUniformity, Off.

9
2. Setting up the monitor
3 Customize your own “USER” key
This hot key allows you to setup your
favorite function key.

1. Press button on the front bezel

to enter OSD Menu Screen.
  

 
 
 
   
  
 
  



2. Press ▲ or ▼ button to select main

menu [OSD Settings], then press
button.
3. Press ▲ or ▼ button to select [User
Key], then press button.
4. Press ▲ or ▼ button to select your
preferred function.
5. Press button to confirm your
selection.
Now you can press the hotkey directly
on the front bezel. Only your pre-
selected function will appear for quick
access.

10
2. Setting up the monitor
4 Description of the On Screen Display The OSD Menu
What is On-Screen Display (OSD)? Below is an overall view of the structure
of the On-Screen Display. You can use
On-Screen Display (OSD) is a feature in
this as a reference when you want to
all Philips LCD displays. It allows an end
work your way around the different
user to adjust screen performance or
adjustments later on.
select functions of the displays directly
through an on-screen instruction Main menu Sub menu
On 1,2,3,4
LowBlue
window. A user friendly on screen Mode Off

1 HDMI 2.0
display interface is shown as below:
Input
2 HDMI 2.0
DisplayPort
USB C
Auto On, Off

  Picture HDR Normal ,VESA HDR 400, Off

Picture Format Wide screen, 4:3, 16:9, Movie 1, Movie 2, 1:1
Brightness 0~100

Contrast 0~100
Sharpness 0~100

SmartResponse Off, Fast, Faster, Fastest
SmartContrast On, Off
 Gamma 1.8, 2.0, 2.2, 2.4, 2.6
Over Scan On, Off

 PBP PBP Mode Off, PBP

PBP Input 1 HDMI 2.0, 2 HDMI 2.0, DisplayPort, USB C
 Swap

Audio Volume 0~100

Mute On, Off
Audio Source HDMI1, HDMI2, DisplayPort, USB C
Audio Recover On, Off

Basic and simple instruction on the Color Color Temperature Native,5000K,6500K,7500K,8200K,9300K,11500K

sRGB
control keys User Define Red: 0~100
Green: 0~100

In the OSD shown above, you can press Language

Blue: 0~100
English, Deutsch, Español, Ελληνική, Français, Italiano, Magyar, Nederlands,

buttons at the front bezel of the Português, Português do Brazil, Polski , Русский, Svenska, Suomi, Türkçe,
Čeština, Українська, 简体中文, 繁體中文,日本語,한국어

display to move the cursor, and press OSD Settings Horizontal

Vertical
0~100
0~100
OK button to confirm the choice or Transparency
OSD Time Out
Off, 1, 2, 3, 4
5, 10, 20, 30, 60
change. User Key Audio Source, Volume, Input, Brightness, KVM,
HDMI EDID Switch
USB Setting USB-C Setting High Data Speed,High Resolution
USB Standby Mode On, Off
KVM Auto, USB C, USB up

Setup Resolution Notification On, Off

HDMI 1 EDID Switch 1,2
HDMI 2 EDID Switch 1,2
Smart Power On, Off
Reset Yes, No
Information

11
2. Setting up the monitor
5 Resolution notification 6 Physical Function
This display is designed for optimal
Tilt
performance at its native resolution,
5120 x 1440 @ 60 Hz. When the display 15˚
is powered on at a different resolution,
an alert is displayed on screen: Use 5120 -5˚
x 1440 @ 60 Hz for best results. Display
of the native resolution alert can be
switched off from Setup in the OSD (On
Screen Display) menu.
Display of the native resolution alert can
be switched off from Setup in the OSD
(On Screen Display) menu.
Swivel
Note
1. The USB hub default setting of USB
C input for this monitor is “USB
2.0”. The resolution supported by +20˚
USB2.0 is 5120x 1440@60Hz. When
you switch to USB3.0, the resolution -20˚

supported will be 5120 x 1440 @

30Hz.
2. If your Ethernet connection seems
slow, please enter OSD menu and
select USB3.0 which supports the Height adjustment
LAN speed to 1G.
3. If your monitor shows “No signal”
after connecting your device to its
HDMI port, your device may not be
capable of supporting 5120x1440
resolution. 130mm
In that case, please follow the steps
below to make your monitor work
properly:
Press the customized “USER” Warning
hotkey. (The default setting of this
hotkey is “HDMI EDID Switch”) then • To avoid potential screen damage,
select “2”. You will now be able to such as panel peeling, ensure that
see the content on the screen. the monitor does not tilt downward
by more than -5 degrees.
• Do not press the screen while
adjusting the angle of the monitor.
Grasp only the bezel.

12
2. Setting up the monitor

2.3 Built-in Windows Hello™ Please follow the steps for the setting:
pop-up webcam 1. Press the built-in webcam on the
top of this monitor, and turn it to the
1 What is it? front.
Phillips' innovative and secure webcam
1 2 3
pops up when you need it and securely
tucks back into the monitor when you
are not using it. The webcam is also
equipped with advanced sensors for
Windows Hello facial recognition,
which conveniently logs you into 2. Simply connect the USB cable from
your Windows devices in less than your PC to the “USB C” port of this
2 seconds, 3 times faster than a monitor
password.
2 How to enable Windows Hello™
pop-up webcam

Philips monitor with Windows Hello

webcam can be enabled by simply
connecting your USB cable from your
PC to the “ USB C” port or “ USB up” USB C

port of this monitor, then make a

selection accordingly from the “KVM”
section of your OSD menu. Now, the
webcam with Windows Hello is ready
to work as long as the Windows Hello
setting in Windows10 is complete. Refer
to Windows official website for the 3. Setting in Windows 10 for Windows
settings: https://www.windowscentral. Hello
com/how-set-windows-hello-
windows-10 a. In the settings app click on
accounts.
Please note that Windows 10 system
is required for setting up Windows
Hello: facial recognition; with an edition
lower than Windows 10 or Mac OS, the
webcam can work without the function
of facial recognition. With Windows7
the driver is required to activate this
webcam.
Operating Webcam Windows hello
System
Win7 Yes No
Win8 Yes No
Win8.1 Yes No b. Click on sign-in options in the
sidebar.
Win10 Yes Yes

13
2. Setting up the monitor
c. You need to set up a PIN code 
USB-C Setting Auto
before you're allowed to use USB Standby Mode USB C
KVM USB up
Windows Hello. Once you've  

added this, the option for Hello  

will unlock.


Note
1. Please always go to Windows
official website to access the latest
information, the information in EDFU
is subject to change without further
notice.
d. You'll now see which options 2. Different regions have different
are available to set up under voltages, with inconsistent voltage
Windows Hello. setting may cause water ripple when
using this webcam. Please make the
voltage setting same as the voltage
of your region.

e. Click on "Get started." The

setting is complete.
4. If you connect the USB cable from
“USB up ” port of this monitor,
please enter OSD menu to make a
appropriate selection of “USB up”
under the “KVM” layer.

14
2. Setting up the monitor

2.4 MultiClient Integrated KVM 3. Enter to OSD menu. Go to KVM

layer and select “Auto”, “USB C”
1 What is it? or “USB up” to switch the control
of peripherals from one device to
With MultiClient Integrated KVM switch, another. Simply repeat this step for
you can control two separate PCs with switching the control system using
one monitor-keyboard-mouse set up. one set of peripheral.
2 How to enable MultiClient Integrated USB-C Setting Auto

KVM USB Standby Mode USB C
KVM USB up
 
With the built-in MultiClient Integrated
 
KVM, Philips monitor allows to quickly
switch your peripherals back and forth 

between in two devices through the

OSD menu setting.

Use USB-C and HDMI or DP as input,

then use USB-C/USB-B as USB Use DP and HDMI as input then use
upstream. USB-B/USB-C as USB upstream.
Please follow the steps for the settings. Please follow the steps for the settings.

1. Connect the USB upstream cable 1. Connect the USB upstream cable
from your duel devices to the “USB from your duel devices to the “USB
C” and “USB up” port of this monitor C” and “USB up” port of this monitor
at the same time. at the same time.
PC1: USB UP as upstream and HDMI
Source USB Upstream
or DP cable for both video and audio
HDMI/DP USB UP
USB C USB C transfer.
PC2: USB-C as upstream (USB C-A) and
2. Connect peripherals to the USB DP or HDMI for both video and audio
downstream port of this monitor. transfer.

1 USBC 1
Source USB Upstream
PC1/PC2 HDMI or DP USB UP
DP or HDMI USB C

PC1 2
2. Connect peripherals to the USB
USB USB
PC2 downstream port of this monitor.
DP
1 1

PC1/PC2

USB C

2
USB USB
PC1 PC2

15
2. Setting up the monitor
3. Enter to OSD menu. Go to KVM
layer and select “Auto”, “USB C”
or “USB up” to switch the control
of peripherals from one device to
another. Simply repeat this step for
switching the control system using
one set of peripheral.
USB-C Setting Auto

USB Standby Mode USB C
KVM USB up
 

 



Note
You can also adopt “MultiClient
Integrated KVM” in PBP mode, when
you enable PBP, you can see two
different sources projected to this
monitor side by side simultaneously.
“MultiClient Integrated KVM” enhances
your operation by using one set of
peripherals to control between in two
systems through the OSD menu setting.
Follow step3 as mentioned above.

16
2. Setting up the monitor

2.5 MultiView • Press ▲ or ▼ button to select main

menu [PBP], then press button.
• Press ▲ or ▼ button to select [PBP
Mode], then press button.
• Press ▲ or ▼ button to select [PBP].
• Now you can move backward to set
the [PBP Input] or [Swap].
2. Press button to confirm your
1 What is it? selection.

Multiview enables active dual connect 4 MultiView in OSD menu

and view so that you can work with [PBP]: Picture by Picture
multiple devices like PC and Notebook
side-by-side simultaneously, making Open up a sub-window
complex multi-tasking work a breeze. side-by-side of another A (main) B
2 Why do I need it? signal source.
With the ultra high resolution Philips When the sub source is
MultiView display, you can experience not detected: A (main) B
a world of connectivity in a comfortable
way in the office or at home. With this
display, you can conveniently enjoy [PBP Input]: There are four different
multiple content sources at one screen. video input to choose as
For example: You may want to keep the sub display source: [1
an eye on the live news video feed HDMI 2.0], [2 HDMI 2.0],
with audio in the small window, while [DisplayPort] and [USB C].
working on your latest blog, or you may [Swap]: The main picture source and the
want to edit an Excel file from your sub picture source swapped on
Ultrabook, while logged into secured the display.
company intranet to access files from a
desktop. Swap A and B source in [PBP] mode:
3 How to enable MultiView by OSD
menu? A (main) B ↔ B (main) A
1. Press button on the front bezel
to enter OSD Menu Screen. • Off: Stop MultiView function.
  
 
  











17
2. Setting up the monitor

2.6 Remove the Base Assembly

for VESA Mounting
Before you start disassembling the
display base, please follow the
instructions below to avoid any possible
damage or injury. 0° 90°
-5°
1. Place the display face down on a
smooth surface. Pay attention not to
* Display design may differ from those
scratch or damage the screen.
illustrated.

Warning
• To avoid potential screen damage,
such as panel peeling, ensure that
the monitor does not tilt downward
by more than -5 degrees.
• Do not press the screen while
adjusting the angle of the monitor.
Grasp only the bezel.
2. Loosen the assembly screws, then Warning
detach the neck from the display. This product is curve design, when
attach / detach the base, place the
protective material under the monitor
and do not press down the monitor to
1
avoid the damage.

Note
This display accepts a 100mm x 100mm
VESA-Compliant mounting interface.

100mm

100mm

18
3. Image Optimization
Office, Photo, Movie, Game,
3. Image Optimization Economy, SmartUniformity and Off.
3. The SmartImage on screen display
3.1 SmartImage will remain on screen for 5 seconds,
or you can also press "OK" to make
What is it? confirmation.
SmartImage provides presets that There are multiple modes to select:
optimize display for different types EasyRead, Office, Photo, Movie,
of content, dynamically adjusting Game, Economy, LowBlue Mode,
brightness, contrast, color and sharpness SmartUniformity and Off.
in real time. Whether you're working
with text applications, displaying images SmartImage

or watching a video, Philips SmartImage

EasyRead
delivers great optimized display
performance. Office

Why do I need it? Photo

You want a display that delivers Movie

optimized display all your favorite
Game
types of content, SmartImage software
dynamically adjust brightness, Economy

contrast, color and sharpness in real LowBlue Mode

time to enhance your display viewing
experience. SmartUniformity

ff
How does it work?
SmartImage is an exclusive, leading
• EasyRead: Helps improve reading
edge Philips technology that analyzes
of text based application like PDF
the content displayed on your screen.
ebooks. By using a special algorithm
Based on a scenario you select,
which increases the contrast and
SmartImage dynamically enhances the
boundary sharpness of text content,
contrast, color saturation and sharpness
the display is optimized for a
of images to enhance the contents
stress-free reading by adjusting
being displayed - all in real time with
the brightness, contrast and color
the press of a single button.
temperature of the monitor.
How to enable SmartImage? • Office: Enhances text and dampens
brightness to increase readability
and reduce eye strain. This mode
significantly enhances readability
and productivity when you’re
working with spreadsheets, PDF
files, scanned articles or other
1. Press to launch the SmartImage general office applications.
on screen display. • Photo: This profile combines color
2. Keep pressing to toggle among saturation, dynamic contrast and
sharpness enhancement to display
photos and other images with
19
3. Image Optimization
outstanding clarity in vibrant colors • Off: No optimization by SmartImage.
- all without artifacts and faded
Note
colors.
Philips LowBlue mode, mode 2
• Movie: Ramped up luminance, compliance with TUV Low Blue Light
deepened color saturation, dynamic certification, you can have this mode by
contrast and razor sharpness simply press the hotkey , then press
displays every details in darker ▲to select LowBlue Mode, see above
areas of your videos without SmartImage selection steps.
color washout in brighter areas
maintaining a dynamic natural
values for the ultimate video display. 3.2 SmartContrast
• Game: Turn on over drive circuit for What is it?
best response time, reduce jaggy Unique technology that dynamically
edges for fast moving objects on analyzes displayed content and
screen, enhance contrast ratio for automatically optimizes a Display's
bright and dark scheme, this profile contrast ratio for maximum visual clarity
delivers the best gaming experience and viewing enjoyment, stepping up
for gamers. backlighting for clearer, crisper and
• Economy: Under this profile, brighter images or dimming backlighting
brightness, contrast are adjusted for clear display of images on dark
and backlighting finetuned for just backgrounds.
right display of everyday office
applications and lower power Why do I need it?
consumption. You want the very best visual clarity
and viewing comfort for every type of
• LowBlue Mode: LowBlue Mode content. SmartContrast dynamically
for easy on-the-eyes productivity controls contrast and adjusts
Studies have shown that just as backlighting for clear, crisp, bright
ultra-violet rays can cause eye gaming and video images or displays
damage, shortwave length blue light clear, readable text for office work.
rays from LED displays can cause By reducing your display's power
eye damage and affect vision over consumption, you save on energy costs
time. Developed for wellbeing, and extend the lifetime of your display.
Philips LowBlue Mode setting uses a
smart software technology to reduce How does it work?
harmful shortwave blue light.
When you activate SmartContrast, it will
• SmartUniformity: Fluctuations in analyse the content you are displaying
brightness and color on different in real time to adjust colors and control
parts of a screen are a common backlight intensity. This function will
phenomenon among LCD displays. dynamically enhance contrast for a great
Typical uniformity is measured entertainment experience when viewing
around 75-80%. By enabling Philips videos or playing games.
SmartUniformity feature, display
uniformity is increased to above
95%. This produces more consistent
and true images.

20
3. Image Optimization

3.3 Adaptive Sync • AMD Radeon R7 260X

• AMD Radeon R7 260
• Processor A-Series Desktop and
Mobility APUs
Adaptive Sync • AMD A10-7890K
• AMD A10-7870K
PC gaming has long been an imperfect
experience because GPUs and monitors • AMD A10-7850K
update at different rates. Sometimes • AMD A10-7800
a GPU can render many new pictures • AMD A10-7700K
during a single update of the monitor,
• AMD A8-7670K
and the monitor will show pieces of
each picture as a single image. This is • AMD A8-7650K
called “tearing.” Gamers can fix tearing • AMD A8-7600
with a feature called “v-sync,” but the • AMD A6-7400K
image can become jerky as the GPU
waits on the monitor to call for an
update before delivering new pictures.
The responsiveness of mouse input and
overall frames per second are reduced
with v-sync, too. AMD Adaptive Sync
technology eliminates all of these
problems by letting the GPU update the
monitor the moment a new picture is
ready, leaving gamers with unbelievably
smooth, responsive, tearing-free games.

Followed by the graphic card that are

compatible.

• Operating system
• Windows 10/8.1/8/7
• Graphic Card: R9 290/300 Series &
R7 260 Series
• AMD Radeon R9 300 Series
• AMD Radeon R9 Fury X
• AMD Radeon R9 360
• AMD Radeon R7 360
• AMD Radeon R9 295X2
• AMD Radeon R9 290X
• AMD Radeon R9 290
• AMD Radeon R9 285

21
4. Power Delivery and Smart Power
3 Power through USB-C port:
4. Power Delivery and
1. Turn on [Smart Power].
Smart Power
2. Connect the device to the USB-C
You can power your compatible device port.
with up to 90 Watts of power from this
monitor. 3. If [Smart Power] is on, and USB-C
is used for power, then maximum
1 What is it? power delivery depends on the
brightness value of the monitor.
Smart Power is an exclusive Philips
You may adjust the brightness value
technology that provides flexible power
manually to increase power delivery
delivery options for various devices.
from this monitor.
This is useful for recharging high
There are 3 power delivery levels:
performance laptops with only one
cable. Brightness Power Delivery
With Smart Power, the monitor makes it value from USB-C
possible to deliver up to 90W of power Level 1 0~20 90W
through the USB-C port, compared to Level 2 21~60 85W
the standard 65W. Level 3 61~100 80W
To prevent damaging the device, Smart Note
Power enables protections to limit • If [Smart Power] is on, and DFP
current draw. (Downstream Facing Port) is using
more than 5W, then USB-C can only
2 How to enable Smart Power? deliver up to 65W.
  

     • If [Smart Power] is off, then USB-C

   
 
can only deliver up to 65W.

 
 • PowerSensor and LightSensor
  cannot be enabled with Smart
 Power simultaneously.

1. Press button on the front bezel to

enter OSD menu screen.
2. Press or button to select main
menu [Setup], then press button OK.
3. Press or button to turn on or off
the [Smart Power].

22
5. HDR

5. HDR
HDR Settings in Windows10 system.
Steps

1. Right click on the desktop, enter to

Display settings.
2. Select the display/monitor.
3. Select an HDR-capable display
under Rearrange your displays.
4. Select Windows HD Color settings.
5. Adjust Brightness for SDR content.
Note
Windows10 edition is required; always
upgrade to the most updated version.
Below linkage is for the further more
information from mircrosoft official
website. STEP 5

https://support.microsoft.com/en-
au/help/4040263/windows-10-hdr-
advanced-color-settings

STEP 2
STEP 1

Note
To switch off HDR function, please
disable from Input device and its
STEP 4
content. Inconsistent HDR settings
between input device and monitor may
cause unsatisfying images.

STEP 3

23
6. Technical Specifications

6. Technical Specifications
Picture/Display
Display Panel Type VA
Backlight W-LED system
Panel Size 48.8" W (124 cm)
Aspect Ratio 32:9
Pixel Pitch 0.233 x 0.233 mm
SmartContrast 80,000,000:1
Optimum Resolution HDMI/DisplayPort/USB type-C: 5120 x 1440
Viewing Angle 178° (H) / 178° (V) @ C/R > 10 (Typ.)
Picture Enhancement SmartImage
Display Colors 1.07 B (8 bits + FRC)
Vertical Refresh Rate 48-70 Hz
Horizontal Frequency 30-230KHz
sRGB YES
Color Gamut YES
HDR PC HDR400 certified (DP/HDMI)
SmartUniformity YES
Delta E YES
LowBlue Mode YES
EasyRead YES
Adaptive sync YES
Connectivity
Signal Input source HDMI, DisplayPort, USB-C
2x HDMI 2.0 (HDCP 1.4, HDCP 2.2)
1x DisplayPort 1.4 (HDCP 1.4, HDCP 2.2)
1x USB-C (upstream, HDCP 1.4, HDCP 2.2)
Connectors 1x USB-B (upstream)
1x RJ-45, Ethernet LAN (10M/100M/1000M)
3x USB-A (downstream with x1 fast charge BC 1.2)
1x Headphone out
Sync input Separate Sync
USB
USB-C X1 (upstream, DisplayPort Alt mode)
USB Ports
USB-A X3 (downstream with x1 fast charge BC 1.2)
Up to 90W
• USB-C: USB PD version 3.0, up to 90W (5V/3A, 9V/3A,
Power Delivery
10V/3A, 12V/3A, 15V/3A, 20V/4.5A)
• USB-A: x1 fast charge BC 1.2, up to 7.5W (5V/1.5A)
Super Speed USB C/USB A: USB 3.2 Gen2, 10 Gbps
Convenience
USER convenience
Built-in speaker 5Wx2

24
6. Technical Specifications
2.0 megapixel camera with microphone and LED
Built-in Webcam
indictor (for Windows 10 Hello)
MultiView PBP mode, 2×devices
English, German, Spanish, Greek, French, Italian,
Hungarian, Dutch, Portuguese, Brasil Portuguese, Polish,
OSD Languages Russian, Swedish, Finnish, Turkish, Czech, Ukranian,
Simplified Chinese, Traditional Chinese, Japanese,
Korean
Other Convenience VESA mount(100×100mm), Kensington Lock
Plug & Play Compatibility DDC/CI, Mac OS X, sRGB, Windows 10/8.1/8/7
Stand
Tilt -5 / +15 degree
Swivel -20 / +20 degree
Height adjustment 130mm
Power
AC Input AC Input AC Input
Consumption Voltage at Voltage at Voltage at
100VAC , 50Hz 115VAC , 60Hz 230VAC, 50Hz
Normal Operation 81.8 W (typ.) 81.9 W (typ.) 82.0 W (typ.)
Sleep (Standby mode) <0.3 W(typ.) <0.3 W(typ.) <0.3 W(typ.)
Off mode <0.3 W(typ.) <0.3 W(typ.) <0.3 W(typ.)
Off mode (AC switch) 0W(typ.) 0W(typ.) 0W(typ.)
AC Input AC Input AC Input
Heat Dissipation* Voltage at Voltage at Voltage at
100VAC , 50Hz 115VAC , 60Hz 230VAC , 50Hz
279.2 BTU/hr 279.5 BTU/hr 279.9 BTU/hr
Normal Operation
(typ.) (typ.) (typ.)
<1.02 BTU/ <1.02 BTU/ <1.02 BTU/
Sleep (Standby mode)
hr(typ.) hr(typ.) hr(typ.)
<1.02 BTU/ <1.02 BTU/ <1.02 BTU/
Off mode
hr(typ.) hr(typ.) hr(typ.)
Off mode (AC switch) 0 BTU/hr(typ.) 0 BTU/hr(typ.) 0 BTU/hr(typ.)
On Mode (ECO mode) 43.3W (typ.)
On mode: White, Standby/Sleep mode: White
Power LED indicator
(blinking)
Power Supply Built-in, 100-240V AC, 50-60Hz
Dimensions
Product with stand
1194 x 568 x 303 mm
(WxHxD)
Product without stand
1194 x 369 x 156 mm
(WxHxD)
Product with packaging
1308 x 384 x 553 mm
(WxHxD)

25
6. Technical Specifications
Weight
Product with stand 15.30 kg
Product without stand 11.00 kg
Product with packaging 21.48 kg
Operating Condition
Temperature range
0°C to 40 °C
(operation)
Relative humidity
20% to 80%
(operation)
Atmospheric pressure
700 to 1060hPa
(operation)
Temperature range
-20°C to 60°C
(Non-operation)
Relative humidity
10% to 90%
(Non-operation)
Atmospheric pressure
500 to 1060hPa
(Non-operation)
Environmental and energy
ROHS YES
EPEAT YES (Refer to note 1 for more details)
Packaging 100% recyclable
Specific Substances 100% PVC BFR free housing
EnergyStar YES
Cabinet
Color Black
Finish Texture

Note
1. EPEAT rating is valid only where Philips registers the product. Please visit
www.epeat.net for registration status in your country.
2. This data is subject to change without notice. Go to www.philips.com/support to
download the latest version of leaflet.
3. SmartUniformity and Delta E information sheets are included in the box.
4. Power delivery function will base on laptop's capability.

26
6. Technical Specifications

6.1 Resolution & Preset Modes Note

1. Please notice that your display works
Maximum Resolution best at native resolution of 5120
5120 x 1440 @ 70 Hz (digital input) x 1440 @ 60Hz. For best display
quality, please follow this resolution
Recommended Resolution recommendation.
5120 x 1440 @ 60 Hz (digital input) Recommended resolution
H. freq Resolution V. freq (Hz) HDMI 2.0/DP/USB C:
(kHz) 5120 x 1440 @ 60Hz
If your display is not on the native
31.47 720 x 400 70.09
resolution when connecting to USB C
31.47 640 x 480 59.94 or DP port, please adjust resolution
35.00 640 x 480 66.67 to the optimal state: 5120 x 1440 @60
Hz from your PC.
37.86 640 x 480 72.81
2. The factory default setting HDMI
37.50 640 x 480 75.00 supports to the resolution 5120 x
37.88 800 x 600 60.32 1440 @ 60Hz.
46.88 800 x 600 75.00 For optimized resolution 5120 x 1440
@ 60Hz, please enter to OSD menu
48.36 1024 x 768 60.00
and change the [HDMI 1 EDID Switch]
60.02 1024 x 768 75.03 or [HDMI 2 EDID Switch] to 1, also
44.77 1280x 720 59.86 please make sure your graphic card
or DVD player supports 5K1K.
63.89 1280 x 1024 60.02
Please refer to FAQ for the HDMI
79.98 1280 x 1024 75.03 setting.
55.94 1440 x 900 59.89
  

70.64 1440 x 900 74.98  
 
 
65.29 1680 x 1050 59.95    
  
 
67.50 1920 x 1080 60.00   


74.56 1920 x 1200 59.89
66.64 2560 x 1080 59.98
88.79 2560 x 1440 59.95
67.50 2560 x 1440 30.00
133.32 2560 x 1440 60.00
PBP mode
66.625 3840 x 1080 60.00
133.312 3840 x 1080 59.99
78.063 3840 x 1080 70.00
43.8 5120 x 1440 30.00
88.83 5120 x 1440 60.00
104.12 5120 x 1440 70.00

27
7. Power Management

7. Power Management
If you have VESA DPM compliance
display card or software installed in
your PC, the display can automatically
reduce its power consumption when
not in use. If an input from a keyboard,
mouse or other input device is detected,
the display will 'wake up' automatically.
The following table shows the power
consumption and signaling of this
automatic power saving feature:

Power Management Definition

LED
VESA Mode Video H-sync V-sync Power Used
Color
81.9 W (typ.)
Active ON Yes Yes White
242 W (max.)
Sleep
White
(Standby OFF No No <0.3 W (typ.)
(blink)
mode)
Off mode
OFF - - 0W (typ.) OFF
(AC switch)

The following setup is used to measure

power consumption on this display.

• Native resolution: 5120 x 1440

• Contrast: 50%
• Brightness: 50%
• Color temperature: 6500k with full
white pattern
• Audio and USB Inactive (Off)
Note
This data is subject to change without
notice.

28
8. Customer care and warranty

8. Customer care and subpixel

warranty
8.1 Philips’ Flat Panel Displays
pixel
Pixel Defect Policy
Philips strives to deliver the highest
quality products. We use some of the Pixels and Sub pixels
industry's most advanced manufacturing A pixel, or picture element, is composed
processes and practice stringent quality of three sub pixels in the primary colors
control. However, pixel or sub pixel of red, green and blue. Many pixels
defects on the TFT Display panels used together form an image. When all sub
in flat panel displays are sometimes pixels of a pixel are lit, the three colored
unavoidable. No manufacturer can sub pixels together appear as a single
guarantee that all panels will be white pixel. When all are dark, the three
free from pixel defects, but Philips colored sub pixels together appear as a
guarantees that any display with an single black pixel. Other combinations
unacceptable number of defects will of lit and dark sub pixels appear as
be repaired or replaced under warranty. single pixels of other colors.
This notice explains the different types
of pixel defects and defines acceptable Types of Pixel Defects
defect levels for each type. In order to Pixel and sub pixel defects appear on
qualify for repair or replacement under the screen in different ways. There are
warranty, the number of pixel defects two categories of pixel defects and
on a TFT Display panel must exceed several types of sub pixel defects within
these acceptable levels. For example, each category.
no more than 0.0004% of the sub
pixels on a display may be defective. Bright Dot Defects
Furthermore, Philips sets even higher Bright dot defects appear as pixels or
quality standards for certain types or sub pixels that are always lit or 'on'. That
combinations of pixel defects that are is, a bright dot is a sub-pixel that stands
more noticeable than others. This policy out on the screen when the display
is valid worldwide. displays a dark pattern. There are the
types of bright dot defects.

One lit red, green or blue sub pixel.

29
8. Customer care and warranty
Proximity of Pixel Defects
Because pixel and sub pixels defects
of the same type that are near to one
another may be more noticeable,
Philips also specifies tolerances for the
proximity of pixel defects.

Two adjacent lit sub pixels:

- Red + Blue = Purple
- Red + Green = Yellow
- Green + Blue = Cyan (Light Blue)

Pixel Defect Tolerances

In order to qualify for repair or
replacement due to pixel defects during
the warranty period, a TFT Display panel
in a Philips flat panel display must have
pixel or sub pixel defects exceeding the
Three adjacent lit sub pixels (one white tolerances listed in the following tables.
pixel).

Note
A red or blue bright dot must be
more than 50 percent brighter than
neighboring dots while a green
bright dot is 30 percent brighter than
neighboring dots.

Black Dot Defects

Black dot defects appear as pixels or
sub pixels that are always dark or 'off'.
That is, a dark dot is a sub-pixel that
stands out on the screen when the
display displays a light pattern. These
are the types of black dot defects.

30
8. Customer care and warranty
BRIGHT DOT DEFECTS ACCEPTABLE LEVEL
1 lit subpixel 2
2 adjacent lit subpixels 1
3 adjacent lit subpixels (one white pixel) 0
Total bright dot defects of all types 2
BLACK DOT DEFECTS ACCEPTABLE LEVEL
1 dark subpixel 5 or fewer
2 adjacent dark subpixels 5 or fewer
3 adjacent dark subpixels 0
Distance between two black dot defects* >=15mm
Total black dot defects of all types 10 or fewer
TOTAL DOT DEFECTS ACCEPTABLE LEVEL
Total bright or black dot defects of all types 10 or fewer

Note
1 or 2 adjacent sub pixel defects = 1 dot defect

31
8. Customer care and warranty

8.2 Customer Care & Warranty

For warranty coverage information and additional support requirements valid for your
region, please visit www.philips.com/support website for details or contact your local
Philips Customer Care Center.
For Warranty Period please refer to Warranty Statement in Important Information
Manual.
For extended warranty, if you would like to extend your general warranty period, an
Out of Warranty service package is offered via our Certified Service Center.
If you wish to make use of this service, please be sure to purchase the service within 30
calendar days of your original purchase date. During the extended warranty period, the
service includes pickup, repair and return service, however the user will be responsible
for all costs accrued.
If the Certified Service Partner cannot perform the required repairs under the offered
extended warranty package, we will find alternative solutions for you, if possible, up to
the extended warranty period you have purchased.
Please contact our Philips Customer Service Representative or local contact center (by
Consumer care number) for more details.
Philips Customer Care Center number listed below.
• Local • Extended Warranty • Total Warranty Period
Standard Period
Warranty
Period
• Depend • + 1 Year • Local Standard warranty period +1
on different
Regions
• + 2 Years • Local Standard warranty period
+2
• + 3 Years • Local Standard warranty period
+3
**Proof of original purchase and extended warranty purchase required.
Note
1. Please refer to important information manual for regional service hotline, which is
available on the Philips website support page.
2. Spare parts are available for use in the repair of the product for minimum three-
year from your original purchase date or 1 year after the end of production,
whichever is longer.

32
9. Troubleshooting & FAQs
• Check to see if the display cable has
9. Troubleshooting & bent pins.
FAQs • Make sure the computer is turned
on.

9.1 Troubleshooting AUTO button doesn't function

This page deals with problems that can • The auto function is applicable only
be corrected by a user. If the problem in VGA-Analog mode. If the result is
still persists after you have tried these not satisfactory, you can do manual
solutions, contact Philips customer adjustments via the OSD menu.
service representative. Note
The Auto Function is not applicable in
Common Problems
DVI-Digital mode as it is not necessary.
No Picture (Power LED not lit)
Visible signs of smoke or sparks
• Make sure the power cord is
plugged into the power outlet and • Do not perform any troubleshooting
into the back of the display. steps

• First, ensure that the power button • Disconnect the display from mains
on the front of the display is in the power source immediately for safety
OFF position, then press it to the • Contact with Philips customer
ON position. service representative immediately.
No Picture (Power LED is White) Imaging Problems
• Make sure the computer is turned Image is not centered
on.
• Adjust the image position using
• Make sure the signal cable is the “Auto” function in OSD Main
properly connected to your Controls.
computer.
• Adjust the image position using
• Make sure the display cable has no the Phase/Clock of Setup in OSD
bent pins on the connect side. If Main Controls. It is valid only in VGA
yes, repair or replace the cable. mode.
• The Energy Saving feature may be Image vibrates on the screen
activated
• Check that the signal cable is
Screen says properly securely connected to the
graphics board or PC.
  
Vertical flicker appears

• Make sure the display cable

is properly connected to your
computer. (Also refer to the Quick
Start Guide). • Adjust the image using the “Auto”
function in OSD Main Controls.

33
9. Troubleshooting & FAQs
• Eliminate the vertical bars using may result in severe “burn-in” or
the Phase/Clock of Setup in OSD “after-image” or “ghost image”
Main Controls. It is valid only in VGA symptoms that will not disappear
mode. and cannot be repaired. The
damage mentioned above is not
Horizontal flicker appears
covered under your warranty.
Image appears distorted. Text is fuzzy
or blurred.
• Set the PC’s display resolution
• Adjust the image using the “Auto” to the same mode as display’s
function in OSD Main Controls. recommended screen native
• Eliminate the vertical bars using resolution.
the Phase/Clock of Setup in OSD Green, red, blue, dark, and white dots
Main Controls. It is valid only in VGA appears on the screen
mode.
• The remaining dots are normal
Image appears blurred, indistinct or too characteristic of the liquid crystal
dark used in today’s technology, Please
• Adjust the contrast and brightness refer the pixel policy for more detail.
on On-Screen Display. * The "power on" light is too strong and
An "after-image", "burn-in" or "ghost is disturbing
image" remains after the power has • You can adjust “power on” light
been turned off. using the power LED Setup in OSD
• Uninterrupted display of still or static main Controls.
images over an extended period For further assistance, refer to the
may cause "burn in", also known as Service contact information listed in
"after-imaging " or "ghost imaging", Important information manual and
on your screen. "Burn-in", "after- contact Philips customer service
imaging", or "ghost imaging" is a representative.
well-known phenomenon in LCD * Functionality different according to
panel technology. In most cases, display.
the "burned in" or "after-imaging"
or "ghost imaging" will disappear
gradually over a period of time after
the power has been switched off.
• Always activate a moving screen
saver program when you leave your
display unattended.
• Always activate a periodic screen
refresh application if your LCD
display will display unchanging static
content.
• Failure to activate a screen saver, or
a periodic screen refresh application

34
9. Troubleshooting & FAQs

9.2 General FAQs ask you for monitor drivers (.inf

and .icm files) when you first
Q1: When I install my display what install your monitor. Follow the
should I do if the screen shows instructions in your user manual,
'Cannot display this video monitor drivers (.inf and .icm files)
mode'? will be installed automatically.
Ans.: Recommended resolution for this
Q4: How do I adjust the resolution?
display: 5120 x 1440 @ 60 Hz.
Ans.: Your video card/graphic driver
• Unplug all cables, then connect and display together determine
your PC to the display that you used the available resolutions. You
previously. can select the desired resolution
under Windows® Control Panel
• In the Windows Start Menu, select with the "Display properties".
Settings/Control Panel. In the
Control Panel Window, select the Q5: What if I get lost when I am
Display icon. Inside the Display making display adjustments via
Control Panel, select the 'Settings' OSD?
tab. Under the setting tab, in box
Ans.: Simply press the OK button, then
labelled 'desktop area', move the
select 'Reset' to recall all of the
sidebar to 5120 x 1440 pixels.
original factory settings.
• Open 'Advanced Properties' and set
the Refresh Rate to 60 Hz, then click Q6: Is the LCD screen resistant to
OK. scratches?
Ans.: In general it is recommended
• Restart your computer and repeat
that the panel surface is not
step 2 and 3 to verify that your PC is
subjected to excessive shocks
set at 5120 x 1440 @ 60 Hz.
and is protected from sharp or
• Shut down your computer, blunt objects. When handling the
disconnect your old display and display, make sure that there is
reconnect your Philips LCD display. no pressure or force applied to
the panel surface side. This may
• Turn on your display and then turn affect your warranty conditions.
on your PC.
Q2: What is the recommended Q7: How should I clean the LCD
refresh rate for LCD display? surface?
Ans.: Recommended refresh rate in Ans.: For normal cleaning, use a clean,
LCD displays is 60 Hz, In case of soft cloth. For extensive cleaning,
any disturbance on screen, you please use isopropyl alcohol. Do
can set it up to 75 Hz to see if not use other solvents such as
that removes the disturbance. ethyl alcohol, ethanol, acetone,
hexane, etc.
Q3: What are the .inf and .icm files?
How do I install the drivers (.inf Q8: Can I change the color setting of
and .icm)? my display?
Ans.: These are the driver files for your
monitor. Your computer may

35
9. Troubleshooting & FAQs
Ans.: Yes, you can change your color Philips sales representative for
setting through OSD control as more information.
the following procedures,
Q10: Are Philips LCD displays Plug-
• Press "OK" to show the OSD (On and- Play?
Screen Display) menu Ans.: Yes, the displays are Plug-and-
• Press "Down Arrow" to select the Play compatible with Windows
option "Color" then press "OK" to 10/8.1/8/7
enter color setting, there are three
Q11: What is Image Sticking, or Image
settings as below.
Burn-in, or After Image, or Ghost
1. Color Temperature: Native, Image in LCD panels?
5000K, 6500K, 7500K, 8200K,
Ans.: Uninterrupted display of still or
9300K and 11500K. With settings
static images over an extended
in the 5000K range the panel
period may cause "burn in",
appears "warm, with a red-
also known as "after-imaging"
white color tone", while a
or "ghost imaging", on your
11500K temperature yields "cool,
screen. "Burn-in", "after-
bluewhite toning".
imaging", or "ghost imaging" is
2. sRGB: This is a standard setting a well-known phenomenon in
for ensuring correct exchange of LCD panel technology. In most
colors between different device cases, the "burned in" or "atter-
(e.g. digital cameras, displays, imaging" or "ghost imaging" will
printers, scanners, etc). disappear gradually over a period
of time after the power has been
3. User Define: The user can choose
switched off.
his/her preference color setting
Always activate a moving screen
by adjusting red, green, blue
saver program when you leave
color.
your display unattended.
Note Always activate a periodic screen
A measurement of the color of light refresh application if your LCD
radiated by an object while it is being display will display unchanging
heated. This measurement is expressed static content.
in terms of absolute scale, (degrees
Warning
Kelvin). Lower Kevin temperatures such
Failure to activate a screen saver, or
as 2004K are red; higher temperatures
a periodic screen refresh application
such as 9300K are blue. Neutral
may result in severe “burn-in” or “after-
temperature is white, at 6504K.
image” or “ghost image” symptoms
Q9: Can I connect my LCD display to that will not disappear and cannot be
any PC, workstation or Mac? repaired. The damage mentioned above
is not covered under your warranty.
Ans.: Yes. All Philips LCD displays are
fully compatible with standard
PCs, Macs and workstations.
You may need a cable adapter
to connect the display to your
Mac system. Please contact your

36
9. Troubleshooting & FAQs
Q12: Why is my Display not showing Q15: Where can I find Important
sharp text, and is displaying Information manual mentioned
jagged characters? in EDFU?
Ans.: Your LCD display works best at its Ans.: Important Information manual
native resolution of 5120 x 1440 can be download on the Philips
@ 60 Hz. For best display, please website support page.
use this resolution.
Q16: Why cannot detect my monitor’s
Q13: How to unlock/lock my hot key? Windows Hello webcam, and
Ans.: Please press for 10 also Face Recognition option is
seconds to unlock/lock the hot greyed out?
key, by doing so, your display Ans: To fix this issue, you need to
pops out “Attention” to show proceed following steps to detect
the unlock/lock status as shown the webcam device again:
below illustrators.
1. Press Crtl + Shift + ESC to launch
the Microsoft Windows Task
   Manager.
2. Select ‘Services’ tag.

  

Q14: Why My DVD player, blue ray

player…etc. shows dark screen
after connecting to HDMI port of
this computer?
Ans.:
1. Press the customized “USER”
hotkey. (The default setting
of this hotkey is “HDMI EDID
3. Scroll down and select ‘WbioSrvc’
Switch”) then select “2”. You will
(Windows Biometric Service). If
now be able to see the content
the status shows ‘Running’, right
on the screen.
click to stop the service first, then
2. If the “User Key” hotkey has restart the service manually.
already been assigned for other
4. Then go back to sign-in options
functions, then in that case
menu to set up Window Hello
please:
Webcam.
Change to another source first,
go to OSD menu to change the
setting to “2” of ” HDMI EDID
Switch “ function.
Then change the source back
to HDMI.

37
9. Troubleshooting & FAQs
Q17: What can I do if the sound is 9.3 Multiview FAQs
not working from the monitor’s
speakers when connected with Q1: How to listen to Audio,
Macbook NB? independent of video?
Ans: Here 's how to fine- tune the Ans.: Normally the audio source is
sound of device. linked to the main picture source.
If you want to change audio-
• Press button on the front bezel source input (for example: listen
to enter OSD Menu screen. to your MP3 player independently
• Press ▲ or ▼ button to select main regardless of the video source
menu [Audio] input), you can press to enter
OSD menu. Select your preferred
• Press ▲ or ▼ button to select [Audio Source] option from the
[Audio Recover]. Then the problem [Audio] main menu.
will be resolved.
Please note that the next time
you turn on your Display, the
Display will by default select the
audio source you chose last time.
In case you want to change it
again, you need to go through the
above steps to select your new
preferred audio source, which
then will become the “default”
mode.

Q2: Why the sub-windows flickers

when I enable PBP.
Ans: It’s because the sub-windows
video source is interlace timing(
i-timing), please change sub-
window signal source to be
progressive timing( P-timing).

38
2018 © TOP Victory Investments Ltd. All rights reserved.

This product has been manufactured by and is sold under

the responsibility of Top Victory Investments Ltd., and
Top Victory Investments Ltd. is the warrantor in relation
to this product. Philips and the Philips Shield Emblem are
registered trademarks of Koninklijke Philips N.V. and are
used under license.

Specifications are subject to change without notice.

Version: M9499PNE1T