Examenes

1.
Question 1
Which of the following statements summarizes the benefits of both career coaching and navigating? Select all
that apply.
0.5 / 1 point
Clients are empowered to decide what is best for them.
Correct
That’s right. Career Coaches and Navigators both create awareness for the people they serve, helping them
adopt new perspectives, priorities and behaviors as a result. This can be found in the video Defining Career
Coaching and Navigating.
Expectations are established in order to maintain accountability.
Correct
That’s right. Professional agreements help both the coach or navigator and the person being served to maintain
accountability as the team works together to achieve career goals. This can be found in the video Defining
Career Coaching and Navigating.
Career goals and the path to achieving them are predetermined.
This should not be selected
That's not the best answer. The correct answers can be found in the video Defining Career Coaching and
Navigating.
Clients can be instructed to follow steps to achieve career goals.
This should not be selected
That's not the best answer. The correct answers can be found in the video Defining Career Coaching and
Navigating.

1.
Question 1
Which of the following describes career coaching and navigating? Select all that apply.
0.75 / 1 point
Career coaching and navigating needs to be about the people being served, not the service provider.
Correct
That’s right. Determining goals, planning and navigating how to achieve those goals, and being empowered to
meet the challenges along the way should be in the clients’ hands. The correct answers can be found in the
video Defining Career Coaching and Navigating.
Career coaching and navigating is about providing clients with a staircase to survival.
This should not be selected
That’s not the best answer. The human-centered approach helps coaches and navigators to appreciate the
client’s perspective and to avoid making preconceived assumptions and/or conclusions. The correct answers
can be found in the video Defining Career Coaching and Navigating.
Career coaching and navigation supports clients as they navigate obstacles as they work toward achieving their
career goals.
Correct
That’s right. Career coaching and navigation connects clients with resources to set and achieve goals. It also
lends support navigating obstacles along the way. This can be found in the video Defining Career Coaching
and Navigating.

2.
Question 2
Which of the following best describe the responsibilities of a Career Navigator? Select all that apply.
0.25 / 1 point
Conducts intake and registration
Conducts in-depth assessments and works with clients over longer periods of time
This should not be selected
Feedback: That's not the best answer. The correct answer can be found in the video Career Navigator and
Coach Roles.
Guides resume building and interview preparation
Work collaboratively with clients, without bias or judgment, so they can achieve the best outcomes for
themselves and their families to thrive
Correct
That's right. Career Navigators work collaboratively with clients, without bias or judgment. The correct answer
can be found in the video Career Navigator and Coach Roles.

3.
Question 3
Which of the following might occur if career coaching and navigation were not available to support the needs
of the modern workforce and economy? Select all that apply.
1 / 1 point
People would more likely find themselves in survival mode, working in jobs with little stability or mobility.
Correct
That’s right. Without career coaching and navigation being available, people are less likely to thrive in living
wage jobs that offer opportunities to advance and provide meaning to the lives of the workers. This can be
found in the video Changing People’s Lives.
Workers would have a more difficult time determining and obtaining employment-related skills that would
meet the employment needs of the modern economy.
Correct
That's right. Improving workers’ employment-related skills and meeting the employment needs of the modern
economy are also critical factors in creating stability and mobility for workers. This can be found in the video
Changing People’s Lives.
Opportunities to secure employment would be limited.
Correct
That’s right. Career Coaches and Navigators create an active and complete network of resources, referrals and
training opportunities to assist people in securing employment. This can be found in the video Changing
People’s Lives.
Demand for mid-wage jobs would decrease.

4.
Question 4
Which of the following are requirements to become a Career Coach or Career Navigator? Select the best
answer.
0 / 1 point
Bachelor’s degree
Skills-based experience
Inspiration to help others
Work experience in social services, mental health or coaching.
Incorrect
That's not the best answer. The correct answers can be found in the video Steps to Career Navigating and
Coaching.

5.
Question 5
Because there is no such thing as a “typical day” for Career Navigators, what are some examples of best
practices that can help deal with unexpected urgent needs that come up? Select all that apply.
0.5 / 1 point
Always prioritize the people you serve.
Correct
That's right. You might start your day with the best laid out plans and a list of items to accomplish, but your
first priority is always the people you serve. This can be found in the video A Day in the Life: Career
Navigators.
Build gaps into your schedule.
Correct
That's right. By building gaps into your schedule, you are allowing time for the unexpected and the ability to
better get to know your clients and their unique circumstances and needs. This can be found in the video A
Day in the Life: Career Navigators.
Reduce the number of client walk-ins.
This should not be selected
That's not the best answer. The correct answer can be found in the videoA Day in the Life: Career Navigators.
Practice self-care.

6.
Question 6
With three or more years gaining experience and developing your coaching and navigating skills, you could be
able to transition into other roles or careers. Which of the following are possible jobs you could qualify for
with three or more years of experience? Select all that apply.
1 / 1 point
Vocational rehabilitation specialist or counselor
Correct
That's right. This can be found in the reading Discover Jobs in Career Coaching and Career Navigation.
Workforce specialist for state/local workforce agencies
Correct
That's right. This can be found in the reading Discover Jobs in Career Coaching and Career Navigation.
Organizational development professional
Correct
That's right. This can be found in the reading Discover Jobs in Career Coaching and Career Navigation.
HR financial consultant

7.
Question 7
Which of the following statements summarize the difference between the traditional career development
approach and skills- and competency-based career development? Select all that apply.
0.5 / 1 point
Traditional career development tends to favor meeting short-term needs, while skills-and competency-based
career development tends to support long-term goals.
Correct
That’s right. The traditional career development approach can match job seekers with income quickly whereas
skills- and competency-based career development supports long-term goals to find sustainable work in a
meaningful career. This information can be found in the video Introduction to Skills- and Competency–Based
Career Navigation.
Traditional career development is the best choice if a job seeker has gaps in employment history and discovers
that their past job experience and skills don’t match the current job market.
This should not be selected
That's not the best answer. The correct answers can be found in the video Introduction to Skills- and
Competency–Based Career Navigation.
Skills and competency-based career development allows for greater flexibility.
Skills and competency-based career development provides job seekers a good starting place that traditional
career development can build upon.
Correct
That’s right. This information can be found in the video Introduction to Skills- and Competency–Based Career
Navigation.

8.
Question 8
Deshawn had been a Career Navigator for 2 years. As he reflected on the clients he had worked with, he tried
to think about what they had in common and what made them unique. From the list below, what are some of
the things the clients he’s worked with have in common? Select all that apply.
1 / 1 point
Many had recently experienced a major life event that changed their ability to secure stable employment.
Correct
That’s right. Many job seekers have recently experienced or will soon experience a significant life event such
as a divorce, layoff, or even release from incarceration. This information can be found in the video Profiles of
Job Seekers.

B. Deshawn’s clients never missed a meeting.

Feedback: That's not the best answer. The correct answer can be found in the video Profiles of Job Seekers.
No two clients were alike.
Correct
That’s right. Job seekers come from all backgrounds, have their own stories to tell, and their own barriers to
work through. This information can be found in the video Profiles of Job Seekers.
The challenges his clients face are as unique and different as the clients themselves.
Correct
That’s right. The barriers and challenges job seekers face are as varied as the people in the situations
themselves. This information can be found in the video Changing People’s Lives.
Deshawn’s clients never missed a meeting.

9.
Question 9
Nate was injured in a motorcycle accident and could no longer perform his duties as a police officer. Which of
the answers below are examples of Nate’s capabilities that are transferable to a new work setting? Select the
best answer.
1 / 1 point
Leadership
Accountability
Decision-making under pressure
All of the above
Correct
That's right. All of these capabilities are transferable. This information can be found in the video Benefits of
Skills- and Competency–Based Career Development.

10.
Question 10
In what ways does skills- and competencies–based hiring encourage inclusivity? Select all that apply.
0.75 / 1 point
Using hiring criteria that rely on degrees and traditional education experience is seen by some employers as
excluding great people for open jobs.
Correct
That’s right. Additional information can be found in the video Benefits of Skills- and Competency–Based
Career Development.
Adopting a skills- and competency-based hiring practice attracts more diverse and inclusive talent.
Correct
That’s right. Additional information can be found in the video Benefits of Skills- and Competency–Based
Career Development.
Using skills- and competency-based hiring practices promotes unconscious bias because underrepresented
groups are more easily screened.
This should not be selected
That’s not the best answer. The correct answers can be found in the video Benefits of Skills- and Competency–
Based Career Development.
Using hiring criteria based on unique skills and competencies that have been applied to work in creative ways
encourages out-of-the box thinking and innovation.
Correct
That’s right. Additional information can be found in the video Benefits of Skills- and Competency–Based
Career Development.

2.
Question 2
What are the main differences between Career Coaches and Navigators? Select all that apply.
0.5 / 1 point
Career Coaches tend to be more involved in the framework of case management.
Career Coaches tend to focus on long-term goals and work with clients in more depth.
Correct
That’s right. While Career Navigators tend to work with clients throughout the job seeking experience, Career
Coaches tend to focus on long-term goals and work with clients in more depth. The correct answer can be
found in the video Career Navigator and Coach Roles.
Career Coach roles and responsibilities fall under the umbrella of Employment and Human services whereas
Career Navigator roles and responsibilities do not.
This should not be selected
That's not the best answer. The correct answer can be found in the video Career Navigator and Coach Roles.
Career Coaches apply a holistic approach but Career Navigators will focus on long-term goals.

3.
Question 3
What are some of the shifts in the modern workforce that have created more of a need than ever for Career
Coaches and Navigators? Select all that apply.
0.75 / 1 point
The largest-growth jobs are projected to be low-wage and typically have irregular hours, few benefits, and
limited opportunities for advancement.
Correct
That’s right. Work that supports stability and mobility is becoming harder to find. This can be found in the
video Changing People’s Lives.
Middle-class wage earners have increased while low-wage earners tend to be over qualified.
This should not be selected
That's not the best answer. The correct answers can be found in the video Changing People’s Lives.
The labor market has shifted in the nature of work available and skills needed to perform that work.
Correct
That’s right. Improving workers’ employment-related skills and meeting the employment needs of the modern
economy are critical factors in creating stability and mobility for workers. This can be found in the video
Changing People’s Lives.
There is a need to find ways to thrive in living wage jobs that offer stability and mobility.
Correct
That’s right. In this economy, people find themselves in survival mode, working in jobs with little stability or
mobility. Beyond surviving, though, Career Coaches and Navigators can help people find ways to thrive in the
modern workforce. This can be found in the video Changing People’s Lives.

4.
Question 4
Which of the following are requirements to become a Career Coach or Career Navigator? Select the best
answer.
1 / 1 point
Bachelor’s degree
Skills-based experience
Inspiration to help others
Work experience in social services, mental health or coaching.
Correct
That's right. No matter what their background or training, Career Coaches and Navigators share an inspiration
to positively impact the people they serve, especially those who are struggling. This can be found in the video
Steps to Career Navigating and Coaching.

5.
Question 5
Because there is no such thing as a “typical day” for Career Navigators, what are some examples of best
practices that can help deal with unexpected urgent needs that come up? Select all that apply.
0.75 / 1 point
Always prioritize the people you serve.
Correct
That's right. You might start your day with the best laid out plans and a list of items to accomplish, but your
first priority is always the people you serve. This can be found in the video A Day in the Life: Career
Navigators.
Build gaps into your schedule.
Correct
That's right. By building gaps into your schedule, you are allowing time for the unexpected and the ability to
better get to know your clients and their unique circumstances and needs. This can be found in the video A
Day in the Life: Career Navigators.
Reduce the number of client walk-ins.
Practice self-care.
You didn’t select all the correct answers

6.
Question 6
The specific jobs and job titles available to certified Career Coaches and Career Navigators vary, depending on
the area or business you are interested in. What are some examples of related jobs you might be interested in as
an entry-level Career Coach or Career Navigator? Select the best answer.
1 / 1 point
Assistant case worker
Career advisor in high schools, colleges or other service industries
Customer service associate
All of the above
Correct
That's right. All of these are related job titles. This can be found in the reading Discover Jobs in Career
Coaching and Career Navigation.

7.
Question 7
Select the statements below that best describe the benefits of the traditional career development approach.
Select all that apply.
0.5 / 1 point
It works well in some scenarios, especially for job seekers who need a job and an income quickly.
Correct
That’s right. The traditional career development approach can match job seekers with income quickly by
matching a client’s work experience and training with current jobs in a specific field. This information can be
found in the video Introduction to Skills- and Competency–Based Career Navigation.
It provides flexibility in order to achieve long-term career goals.
This should not be selected
That’s not the best answer. The correct answer can be found in the video Introduction to Skills- and
Competency–Based Career Navigation.
It supports job seekers who have gaps in their employment history.
This should not be selected
That’s not the best answer. The correct answer can be found in the video Introduction to Skills- and
Competency–Based Career Navigation.
Employment outcomes and metrics can be easily tracked by employment development professionals.
Correct
That’s right. The standardized process of the traditional approach lends itself to track employment outcomes
and metrics. This information can be found in the video Introduction to Skills- and Competency–Based Career
Navigation.

8.
Question 8
Deshawn had been a Career Navigator for 2 years. As he reflected on the clients he had worked with, he tried
to think about what they had in common and what made them unique. From the list below, what are some of
the things the clients he’s worked with have in common? Select all that apply.
1 / 1 point
Many had recently experienced a major life event that changed their ability to secure stable employment.
Correct
That’s right. Many job seekers have recently experienced or will soon experience a significant life event such
as a divorce, layoff, or even release from incarceration. This information can be found in the video Profiles of
Job Seekers.

B. Deshawn’s clients never missed a meeting.

Feedback: That's not the best answer. The correct answer can be found in the video Profiles of Job Seekers.
No two clients were alike.
Correct
That’s right. Job seekers come from all backgrounds, have their own stories to tell, and their own barriers to
work through. This information can be found in the video Profiles of Job Seekers.
The challenges his clients face are as unique and different as the clients themselves.
Correct
That’s right. The barriers and challenges job seekers face are as varied as the people in the situations
themselves. This information can be found in the video Changing People’s Lives.
Deshawn’s clients never missed a meeting.

9.
Question 9
Nate was injured in a motorcycle accident and could no longer perform his duties as a police officer. Which of
the answers below are examples of Nate’s capabilities that are transferable to a new work setting? Select the
best answer.
1 / 1 point
Leadership
Accountability
Decision-making under pressure
All of the above
Correct
That's right. All of these capabilities are transferable. This information can be found in the video Benefits of
Skills- and Competency–Based Career Development.

10.
Question 10
Estella, hiring manager at an innovative retail chain, knew she needed to fill open positions with employees
who could think outside the box and innovate. The competition for fresh ideas had grown exponentially in the
chain’s retail sector; she wanted her business to thrive in the current market. How did Estella benefit from
adopting a skills- and competency–based hiring approach? Select all that apply.
0.5 / 1 point
Estella relied on checking job candidates’ educational accomplishments, making sure she only considered
applicants from well-respected colleges and universities.
This should not be selected
That's not the best answer. The correct answer can be found in the video Benefits of Skills- and Competency–
Based Career Development.
Because job applicants prioritized skills and competencies, Estella could more easily consider how candidates
could apply them to the newly created jobs in her business that required out-of-the-box thinking and new
approaches.
Correct
That's right. Additional information can be found in the video Benefits of Skills- and Competency–Based
Career Development.
Estella valued diversity, equity and inclusion in every aspect of her community and understood how inclusivity
benefits her business. To address potential unconscious biases in hiring, she adopted a skills- and competency–
based hiring approach, making sure underrepresented candidates weren’t screened out because of a four-year
degree requirement.
Correct
That's right. Additional information can be found in the video Benefits of Skills- and Competency–Based
Career Development.
Estella relied heavily on business-related social media sites to screen applicants. If she didn’t have a
connection with a job candidate’s past employers, she screened them out. Better to give a hand to alumni of
businesses she knew and trusted through her professional network.
This should not be selected
That's not the best answer. The correct answer can be found in the video Benefits of Skills- and Competency–
Based Career Development.

1.
Question 1
Which of the following statements summarizes the benefits of both career coaching and navigating? Select all
that apply.
1 / 1 point
Clients are empowered to decide what is best for them.
Correct
That’s right. Career Coaches and Navigators both create awareness for the people they serve, helping them
adopt new perspectives, priorities and behaviors as a result. This can be found in the video Defining Career
Coaching and Navigating.
Expectations are established in order to maintain accountability.
Correct
That’s right. Professional agreements help both the coach or navigator and the person being served to maintain
accountability as the team works together to achieve career goals. This can be found in the video Defining
Career Coaching and Navigating.
Career goals and the path to achieving them are predetermined.
Clients can be instructed to follow steps to achieve career goals.

2.
Question 2
Which of the following best describe the responsibilities of a Career Navigator? Select all that apply.
1 / 1 point
Conducts intake and registration
Correct
That’s right. Career Navigators are most likely to help new participants get started in the employment services
center. The correct answer can be found in the video Career Navigator and Coach Roles.
Conducts in-depth assessments and works with clients over longer periods of time
Guides resume building and interview preparation
Correct
That’s right. Career Navigators are most likely to help clients build effective resumes. The correct answer can
be found in the video Career Navigator and Coach Roles.
Work collaboratively with clients, without bias or judgment, so they can achieve the best outcomes for
themselves and their families to thrive
Correct
That's right. Career Navigators work collaboratively with clients, without bias or judgment. The correct answer
can be found in the video Career Navigator and Coach Roles.

3.
Question 3
What are some of the shifts in the modern workforce that have created more of a need than ever for Career
Coaches and Navigators? Select all that apply.
1 / 1 point
The largest-growth jobs are projected to be low-wage and typically have irregular hours, few benefits, and
limited opportunities for advancement.
Correct
That’s right. Work that supports stability and mobility is becoming harder to find. This can be found in the
video Changing People’s Lives.
Middle-class wage earners have increased while low-wage earners tend to be over qualified.
The labor market has shifted in the nature of work available and skills needed to perform that work.
Correct
That’s right. Improving workers’ employment-related skills and meeting the employment needs of the modern
economy are critical factors in creating stability and mobility for workers. This can be found in the video
Changing People’s Lives.
There is a need to find ways to thrive in living wage jobs that offer stability and mobility.
Correct
That’s right. In this economy, people find themselves in survival mode, working in jobs with little stability or
mobility. Beyond surviving, though, Career Coaches and Navigators can help people find ways to thrive in the
modern workforce. This can be found in the video Changing People’s Lives.

4.
Question 4
Sampson has always had a passion for helping others. He has spent years volunteering at his community
shelter and food bank as well as earning a bachelor’s degree in human services. Although he is currently
supporting himself working in a coffee shop, he would like to find a way to work in employment development
services. Which of the statements below describe how Sampson’s background could lead to a career as a
Career Coach? Select the best answer.
1 / 1 point
Exhibiting a passion to help others
Identifying transferable skills from working in the coffee shop
Skills-based experience and on-the-job training
All of the above
Correct
That's right. No matter what their background or training, Career Coaches and Navigators share an inspiration
to positively impact the people they serve. Sampson has developed transferable skills such as interpersonal
skills with customers, proficiency working in a fast-paced and often stressful environment, and problem
solving. Many Career Navigators have not received a degree but do have skills-based experience and on-the-
job training instead. This can be found in the video Steps to Career Navigating and Coaching.

5.
Question 5
There’s no such thing as a “typical day” for Career Navigators! In fact, some say that anything that can happen
will happen. It’s for this reason that Career Navigators need to develop which of the following qualities? Select
all that apply.
0.75 / 1 point
Flexibility
Correct
That's right. Because Career Navigators often have to pivot at a moment’s notice, flexibility is a great quality
to have. This can be found in the video A Day in the Life: Career Navigators.
Structure
This should not be selected
That's not the best answer. The correct answer can be found in the video A Day in the Life: Career Navigators.
Adaptability
Correct
That's right. Because dealing with ambiguity and the unexpected is a regular occurance, adaptability becomes
an important quality. This can be found in the video A Day in the Life: Career Navigators.
A commanding demeanor

6.
Question 6
The specific jobs and job titles available to certified Career Coaches and Career Navigators vary, depending on
the area or business you are interested in. What are some examples of related jobs you might be interested in as
an entry-level Career Coach or Career Navigator? Select the best answer.
1 / 1 point
Assistant case worker
Career advisor in high schools, colleges or other service industries
Customer service associate
All of the above
Correct
That's right. All of these are related job titles. This can be found in the reading Discover Jobs in Career
Coaching and Career Navigation.

7.
Question 7
Which of the following statements summarize the difference between the traditional career development
approach and skills- and competency-based career development? Select all that apply.
0.75 / 1 point
Traditional career development tends to favor meeting short-term needs, while skills-and competency-based
career development tends to support long-term goals.
Correct
That’s right. The traditional career development approach can match job seekers with income quickly whereas
skills- and competency-based career development supports long-term goals to find sustainable work in a
meaningful career. This information can be found in the video Introduction to Skills- and Competency–Based
Career Navigation.
Traditional career development is the best choice if a job seeker has gaps in employment history and discovers
that their past job experience and skills don’t match the current job market.
Skills and competency-based career development allows for greater flexibility.
Skills and competency-based career development provides job seekers a good starting place that traditional
career development can build upon.
Correct
That’s right. This information can be found in the video Introduction to Skills- and Competency–Based Career
Navigation.
You didn’t select all the correct answers

8.
Question 8
Deshawn had been a Career Navigator for 2 years. As he reflected on the clients he had worked with, he tried
to think about what they had in common and what made them unique. From the list below, what are some of
the things the clients he’s worked with have in common? Select all that apply.
1 / 1 point
Many had recently experienced a major life event that changed their ability to secure stable employment.
Correct
That’s right. Many job seekers have recently experienced or will soon experience a significant life event such
as a divorce, layoff, or even release from incarceration. This information can be found in the video Profiles of
Job Seekers.

B. Deshawn’s clients never missed a meeting.

Feedback: That's not the best answer. The correct answer can be found in the video Profiles of Job Seekers.
No two clients were alike.
Correct
That’s right. Job seekers come from all backgrounds, have their own stories to tell, and their own barriers to
work through. This information can be found in the video Profiles of Job Seekers.
The challenges his clients face are as unique and different as the clients themselves.
Correct
That’s right. The barriers and challenges job seekers face are as varied as the people in the situations
themselves. This information can be found in the video Changing People’s Lives.
Deshawn’s clients never missed a meeting.

9.
Question 9
Nate was injured in a motorcycle accident and could no longer perform his duties as a police officer. Which of
the answers below are examples of Nate’s capabilities that are transferable to a new work setting? Select the
best answer.
1 / 1 point
Leadership
Accountability
Decision-making under pressure
All of the above
Correct
That's right. All of these capabilities are transferable. This information can be found in the video Benefits of
Skills- and Competency–Based Career Development.

10.
Question 10
Estella, hiring manager at an innovative retail chain, knew she needed to fill open positions with employees
who could think outside the box and innovate. The competition for fresh ideas had grown exponentially in the
chain’s retail sector; she wanted her business to thrive in the current market. How did Estella benefit from
adopting a skills- and competency–based hiring approach? Select all that apply.
1 / 1 point
Estella relied on checking job candidates’ educational accomplishments, making sure she only considered
applicants from well-respected colleges and universities.
Because job applicants prioritized skills and competencies, Estella could more easily consider how candidates
could apply them to the newly created jobs in her business that required out-of-the-box thinking and new
approaches.
Correct
That's right. Additional information can be found in the video Benefits of Skills- and Competency–Based
Career Development.
Estella valued diversity, equity and inclusion in every aspect of her community and understood how inclusivity
benefits her business. To address potential unconscious biases in hiring, she adopted a skills- and competency–
based hiring approach, making sure underrepresented candidates weren’t screened out because of a four-year
degree requirement.
Correct
That's right. Additional information can be found in the video Benefits of Skills- and Competency–Based
Career Development.
Estella relied heavily on business-related social media sites to screen applicants. If she didn’t have a
connection with a job candidate’s past employers, she screened them out. Better to give a hand to alumni of
businesses she knew and trusted through her professional network.

1.
Question 1
Which of the following statements are true about the term theory as it’s used in career development? Select all
that apply.
0.5 / 1 point
Demands common sense and practice to use effectively
Correct
That’s right. Ultimately, theories demand common sense and practice to use effectively and support clients in
meaningful ways. This can be found in the video What Is a Theory and Why Is It Important?
Is based on research using the scientific method because it will not reduce the risk of assumptions or biases
This should not be selected
That’s not the best answer. The correct answers can be found in the video What Is a Theory and Why Is It
Important?
A way we can think about some part of reality so that we can comprehend it
A general explanation of why or how something happens that’s been backed up by research
Correct
That’s right. A theory is a general explanation of why or how something happens that’s been backed up by
research. This can be found in the video What Is a Theory and Why Is It Important?

2.
Question 2
In this course, you learned that theories can evolve and adapt over time. Which of the following statements
explain why this is true? Select all that apply.
1 / 1 point
Theories need to adapt to society’s growth and progress.
Correct
That’s right. Theories must evolve and adapt to society’s growth and progress, not getting stuck in outdated
ways of thinking. This can be found in the video What Is a Theory and Why Is It Important?
Theories are meant to be adapted to the unique scenarios in which they are being used.
Correct
That’s right. Because every client’s circumstances and needs are unique, theories are meant to be adapted to
the time, place and unique scenario where they are being used. This can be found in the video What Is a
Theory and Why Is It Important?
New research and evidence may be discovered that build on previous research.
Correct
That’s right. The nature of theories is that they will evolve over time because new research and evidence will
be discovered. This can be found in the video What Is a Theory and Why Is It Important?
The scientific method is no longer used in modern research methods.

3.
Question 3
The traditional career development approach is built on which of the following theories, recognized as laying
the foundation for the practice of career development? Select the best answer.
1 / 1 point
Frank Parsons’ Trait and Factor Theory
Maslow's Hierarchy of Needs
Bandura’s Social Cognitive Theory
Holland’s Theory of Vocational Types
Correct
That’s right. Frank Parsons and his trait and factor theory created the foundation for the traditional career
development approach. This can be found in the video Frank Parsons’ Trait and Factor Theory.

4.
Question 4
The O*NET Interest Profiler is a career development assessment that helps match people with fulfilling work
using a classification system of personality types. This assessment is based on which of the following theories?
Select the best answer.
1 / 1 point
Bandura’s Social Cognitive Theory
Holland’s Theory of Vocational Types
Maslow's Hierarchy of Needs
Super’s Developmental Self-Concept Theory
Correct
That’s right. John Holland believed that people who had jobs that matched their personalities were much
happier and more fulfilled than those who did not. Holland created a unique classification system of six
personality types and work environments to help match people with fulfilling work. Many assessments, such as
O*NET, apply Holland’s theory. This can be found in the video Holland’s Theory of Vocational Types.

5.
Question 5
Which theory maintains that physiological needs, safety needs and social needs are examples of basic human
needs that must be met before people can reach their full potential? Select the best answer.
1 / 1 point
Bandura’s Social Cognitive Theory
Holland Theory of Vocational Types
Maslow's Hierarchy of Needs
Super’s Developmental Self-Concept Theory
Correct
That’s right. Abraham Maslow recognized in his hierarchy of needs that basic human needs must be met
before people can reach their full potential. This can be found in the video Maslow’s Hierarchy of Needs.

6.
Question 6
Which of the following theories supports career development activities that can help clients reinforce positive
outcome expectations in order to strengthen their beliefs about themselves and achieve their career goals?
Select the best answer.
1 / 1 point
Maslow's Hierarchy of Needs
Super’s Developmental Self-Concept Theory
Bandura’s Social Cognitive Theory
Holland’s Theory of Vocational Types
Correct
That’s right. Bandura’s theory is about how behavior results from the interaction of self beliefs, behavior
outcome expectations and the influence of external factors. Caetano’s Career Coach applied Bandura’s theory
by managing the influence of external factors at the career center. As a result, clients could increase belief in
themselves and improve expectations about the outcome of their activities. This can be found in the video
Bandura’s Social Cognitive Theory.

7.
Question 7
Dana had been out of the workforce for twelve years in order to stay home and care for her young children.
Although she left behind a well-established job as a data entry administrator, technology had made her job
obsolete over the years that had passed. It felt like she was starting all over again as she explored new career
options and began a new cycle of career development stages. Which of the following theories would best
support Dana as she begins the cycle of career development stages? Select the best answer.
1 / 1 point
Frank Parsons’ Trait and Factor Theory
Bandura’s Social Cognitive Theory
Super’s Developmental Self-Concept Theory
Holland’s Theory of Vocational Types
Correct
That’s right. Donald Super believed that there are five stages that reflect a person’s maturity and readiness to
make career choices. Each of the five stages includes career development tasks that are appropriate for that
stage. These stages are growth, exploration, establishment, maintenance and disengagement. The correct
answer can be found in the video Super’s Developmental Self-Concept Theory.

8.
Question 8
Scott lost his medical insurance when he lost his job last year. When he came to the career development center,
his Career Navigator, Kami, noticed that he was squinting and had trouble filling out the forms to get the
process started. When she asked him about the squinting, he shared that he had lost his glasses and couldn’t
pay for new ones to replace them. Kami recognized that Scott’s basic need for health care needed to be met
before he could proceed with finding a job. Which of the following theories was Kami applying in this
scenario? Select the best answer.
1 / 1 point
Super’s Developmental Self-Concept Theory
Maslow's Hierarchy of Needs
Holland’s Theory of Vocational Types
Frank Parsons’ Trait and Factor Theory
Correct
That’s right. Abraham Maslow recognized in his hierarchy of needs that basic human needs must be met
before people can reach their full potential. In this case, the basic need of healthy eyes needed to be taken care
of before Scott could begin his career development journey. This can be found in the video Maslow's
Hierarchy of Needs.

9.
Question 9
Sonia was miserable. She couldn’t face opening the shiny glass doors to her corporate office another day.
Although she had always made good grades in math and had outstanding organizational skills, her career as an
accountant was too structured and didn’t seem to give her joy or fulfillment. Why did it feel like her
personality just didn’t match the world of accounting? Which theory could help her find the answer to her
question? Select the best answer.
0 / 1 point
Bandura’s Social Cognitive Theory
Frank Parsons’ Trait and Factor Theory
Super’s Developmental Self-Concept Theory
Holland’s Theory of Vocational Types
Incorrect
That’s not the best answer. The correct answer can be found in the reading Career Development Theories
Summary.

10.
Question 10
In what ways do evolving and adapting career development theories encourage inclusivity? Select all that
apply.
0.25 / 1 point
Theories need to evolve and change as society evolves and changes.
Correct
That’s right. This can be found in the video What Is a Theory and Why Is It Important?
Past theories might exclude historically underrepresented groups.
Innovation discourages inclusivity.
This should not be selected
That’s not the best answer. The correct answers can be found in the video What Is a Theory and
Why Is It Important?
Adapting theories to recent research does not address unconscious bias.
This should not be selected
That’s not the best answer. The correct answers can be found in the video What Is a Theory and
Why Is It Important?

1.
Question 1
Career Navigators and clients have to work together to achieve and maintain a coach-client
relationship. What are some reasons clients might need this relationship to realize their goals?
Select all that apply.
0.5 / 1 point
They don’t have access to training.
Their life experience makes it hard for them to find suitable employment.
Correct
That’s right. Issues in their background is one of the reasons clients need the coach-client
relationship. This can be found in the video Understanding the Coach-Client Relationship.
They need it so they’re guaranteed a job.
They aren’t sufficiently motivated.
2.
Question 2
Complete this sentence: A coach-client relationship is considered successful if it
___________________? Select the best answer.
1 / 1 point
gets the client a job
helps clients so they can help themselves
lands clients their dream careers
changes their career path
3.
Question 3
Which of the following statements are steps you can take to establish and build trust in your
relationship with a client? Select all that apply.
0.75 / 1 point
Communicate value
Correct
That’s right. Communicating value is one of the five steps to building trust that can be found in the
video Establishing Trust with Clients.
Lead by example
This should not be selected
That's not the best answer. The correct answer can be found in the video Establishing Trust with
Clients.
Be honest
4.
Question 4
The way you begin establishing trust and rapport is by being sensitive to other people’s differences
and trying to understand them, rather than judging them for being different than you. What is a term
used to describe this? Select the best response.
0 / 1 point
Cultural competency
Active listening
Effective communication
Bias mitigation

Question 5
Which of the responses below best complete this sentence: A coaching agreement is
___________________________________? Select the best answer.
1 / 1 point
a voluntary, written commitment to the goals of the coach-client relationship.
What are a Career Navigator's responsibilities when managing relationships? Select the best
answer.
1 / 1 point
Guarantee clients their right to privacy
Protect the rights of clients, businesses and community groups
Defend the clients’ rights to respect and dignity
All of the above.
7.
Question 7
Which of the following situations should a Career Navigator consider a potential conflict of interest?
Select all that apply.
0.75 / 1 point
Working with businesses that compete with each other
Correct
That’s right; working with businesses that compete could be a conflict of interest based on what you
learned in the video, Conflict of Interest.
Receiving negative feedback about one client and not another from the same business
This should not be selected
That's not the best answer. The correct answer can be found in the video Conflicts of Interest.
Being invited to speak at a community event
Being treated to dinner by a businessperson you work with

8.
Question 8
What is an unconscious bias? Select all the statements that apply.
0.75 / 1 point
A judgment your brain makes instantly about something
Correct
This is true. Unconscious biases occur when your brain makes an instant judgment, as explained in
the video Preventing Discrimination.
A conviction that always leads to discrimination and prejudice
An aspect that everyone has
A problem for which there is no solution
You didn’t select all the correct answers
9.
Question 9
When should a coaching agreement be ended? Select all that apply.
1 / 1 point
The client leaves the program
The client doesn’t do what they promised
Question 10
In which situations should a coaching agreement be updated, rather than terminated? Select all that
apply.
0.75 / 1 point
A client is struggling to meet their goals
A client is hired
Circumstances change
Correct
That’s right. When a client’s circumstances change is one of the three situations where you should
update the coaching agreement, which we talk about in the video, When to End a Coaching
Agreement.
A client takes required training
You didn’t select all the correct answe