WARRANTY POLICY

INTRODUCTION

The Service provider/ company, referred to as Farwood, is in the business of Architecture and
Interior Design, consultancy, blogging and affiliate works; Interior site execution works, decor
and decoration, installation of such products/ services and incidental services related to the
specified areas of the Client’s property (services), including but not limited to installation and
provision of Third Party Products (as defined below).

Farwood shall not be liable for any warranty if the Client has breached the terms &
conditions as set out in the company’s policy and if products get damaged due to
inappropriate usage/ misuse or have been used for non-domestic purposes by the Client.

1. The Company has provided its services in a professional manner consistent with general
industry standards and conformed to the requirements of the terms & conditions. Any
implied warranty, including but not limited to implied warranty of merchantability and
fitness for a particular purpose is at this moment waived.
2. Warranty provided herein (so far as applicable to Farwood) shall be null and void, and
Farwood shall not be liable in any manner (including relation to damages and expenses
that may be incurred by a Client), if:
3. The Client does not grant access to the premises (where the services are/ were
provided), and the opportunity to Farwood’s representatives to inspect, correct, or
replace the alleged defective and damaged items.
4. The Client has violated the terms and conditions in any way, including but not limited to:
a. Failure to keep the products in good working order
b. Unforeseen circumstances such as force majeure: fire, storm, earthquake, etc.
c. Misuse
d. Normal wear and tear
e. Negligence
f. Repair or work on the product by a third party instead of the Farwood
maintenance team/Farwood certified maintenance vendor
5. If the Client has breached the terms and conditions, Farwood may take action, such as:
a. Termination of the agreement
b. Invoicing the Client for any costs incurred as a result of the breach
c. Taking legal action
6. The products or furniture have been stored incorrectly, used inappropriately, abused,
altered, misused, or cleaned with the wrong methods of cleaning or cleaning products or
materials.
7. Unusual wear and tear, scratches, cuts or damages caused by impacts or accidents or
by abnormal or unintended use of the product or furniture.
8. If products have been placed in a humid environment or if the products have been used
for non-domestic purposes or outdoors (unless otherwise stated).
WARRANTY CLAIMS

A Client must show a warranty card for the particular product to claim the warranty. Also,
all of Farwood’s products do not come with a 10-year warranty; each part of the product
has a different warranty unique to it.

1. The warranty card or a valid proof of purchase (invoice) from Farwood & other vendors
must be shown to avail of the warranty. Post this, the product will be repaired or replaced
with the same or comparable product with a value not higher than the price of the
original product purchased.
2. Due to material and finish variations, the replaced product may not be a replica of the
installed product, i.e. there may be some variations due to batch differences in laminate,
veneer or any other material used.
3. If repair work has been done to a product without any authorisation from Farwood, the
product’s warranty coverage is automatically deemed void.
4. All of Farwood’s modular furniture does not automatically come with a 10-year warranty,
each part of the final product has a different warranty unique to the product. We don’t
cover warranty for any site works including site woodwork.
5. The hardware of the product may come with a 10-year warranty from the manufacturer
and will be specifically mentioned as such, and if any.
6. All warranty products may carry a warranty card from the manufacturer. The warranty
applies only to such specific parts of the product and not to the whole assembled
product.
7. Warranty terms and conditions are fixed, non-negotiable, non-transferable and only
benefit the original purchasers of the product.
 Warranty/ Service Provider–

Products, Services Period Warranty Exceptions

& Material(s)

Woodwork – 10 Years This Warranty is a Damage to woodwork due to continuous

Plywood – BWP structural warranty that seepage of water and/ or dampness
Plywood, Block covers delamination, because of seepage of water from the
board, Commercial edge-band peeling, ceiling, flooring, walls and/ or other site
plywood bubbles in lamination conditions is covered under our warranty
and borer-infection. It policy. Damage due to misuse and
also covers any bend negligence by the Client and normal wear
more than 8mm, and tear will not be covered. Further,
caused due to weather notwithstanding anything contained under
conditions and the woodwork warranty, there shall be no
moisture levels in the warranty for surface damage and/ or
atmosphere. damage due to scratches in relation to
acrylic, high-gloss laminate, duco and PU,
and/or veneer.

Woodwork – 5 to 10 Years This warranty is a Damage to woodwork due to continuous

HDHMR MDF, HDF structural warranty that seepage of water and/ or dampness
covers delamination, because of seepage of water from ceiling,
edge-band peeling, flooring, walls and/ or other site conditions
bubbles in lamination is not covered under our warranty policy
and borer infection. It Damage due to misuse and negligence by
also covers any bend the Client and normal wear and tear will
more than 8mm, not be covered. Further, notwithstanding
caused due to weather anything contained under the woodwork
conditions and warranty, there shall be no warranty for
moisture levels in the surface damage and/ or damage due to
atmosphere. scratches in relation to acrylic, high-gloss
laminate, duco PU, and/or veneer.

Woodwork – 3 Years This warranty is a Damage to woodwork due to continuous

Particle Board, structural warranty that seepage of water and/ or dampness
Chipboard covers delamination, because of seepage of water from the
edge-band peeling, ceiling, flooring, walls and/ or other site
bubbles in lamination conditions is not covered under warranty.
and borer infection. It Damage due to misuse and negligence by
also covers any bend the Client and normal wear and tear will
more than 8mm, not be covered. Further, notwithstanding
caused due to weather anything contained under the woodwork
conditions and warranty, there shall be no warranty for
moisture levels in the surface damage and/ or damage due to
atmosphere. scratches in relation to acrylic, high-gloss
laminate, duco PU, and/or veneer.
The woodwork warranty shall be null and void, and Farwood shall not be liable if the
damage is due to:

● Continuous seepage of water/dampness. Misuse, normal wear and tear; and /or
Negligence;dismantling and shifting is done by any person other than the
Farwood’s qualified and authorized representatives.
● The decision of Farwood in relation to whether the damage is due to seepage/
dampness, misuse, normal wear and tear and/or negligence (as provided herein)
shall be final and binding on the Client.

IMPORTANT NOTES

Farwood will first try to fix the defective or damaged woodwork under the woodwork warranty.
Only if Farwood (at its sole discretion) determines that the repair is not feasible will it replace the
defective or damaged woodwork under the woodwork warranty. The Customer agrees that
Farwood’s decision (as provided therein) will be final and binding.

Any scratch on the exposed furniture should be visible from a distance of 3 feet. Otherwise, it is
considered a minor scratch and won’t be considered in the replacement warranty.

Further, please note that if the Client is required to purchase and install a more valuable
material under the woodwork warranty, then the Client cannot claim/recover the additional value
of the better material.

THIRD-PARTY PRODUCTS

Farwood in the course of undertaking the project, will/ has to provide certain materials,
equipment, appliances and goods manufactured, fabricated, assembled and/or sold by
third-party vendors, distributors, and manufacturers (“Third Party Products”).

In relation there to Farwood hereby assigns (to the extent they are assignable) and conveys to
the Client all manufacturers and supplier warranties together with operating instructions, if
available (“Third Party Products”).

The Third Party Products that are subject to the Third Party Warranties cover:
 Products, Services & Material(s) Period Warranty Exceptions

Countertops – All counter tops natural 1 Year Warranty covers any The warranty does not cover fading
and artificial, specifically granite and cracks, staining and of colour and cracks in the stone
engineered stone such as quartz stone, leakage during and due to manufacturing defects. The
engineered marble etc immediately after warranty does not cover marble,
installation other natural stones such as onyx,
sandstone, limestone, slate, etc.
and artificial stones such as solid
surface stones (also known as
Corian), etc.

Hardware: Manufacturer’s warranty on Period as defined Warranty as per terms Exceptions are as per the terms
products. by the Manufacturer given by the specific brands given by the brands
– Up to 10 Years

False Ceiling & False Ceiling 1 Year Warranty covers any This does not cover any damage
installation: Manufacturer’s warranty on damage within the 1 year of caused by the Client or its agents/
products installation representatives.

Electrical Appliances: Manufacturer’s Period as defined Warranty terms as defined Exclusions as defined by the
Warranty. Appliance installation is done by the manufacturer by the manufacturer manufacturer
by the manufacturer

Mirrors Glass and fragile items: Period as defined Warranty terms as defined Exclusions as defined by the
Manufacturer’s Warranty by the manufacturer by the manufacturer manufacturer

Gas Piping, Tiling and Civil Works: Period as defined Warranty terms as defined Exclusions as defined by the
Manufacturer’s Warranty by the manufacturer by the manufacturer manufacturer

Sinks, Taps and any Plumbing Period as defined No warranty for the Any leakage during and
installation: Manufacturer’s Warranty by the installation of taps and immediately after installation works
on the Products Manufacturer-Up to drain pipes for leakage after by farwood will be corrected by
10 years. Handover. farwood.

Electrical Switches and LED Lights: Period as defined Warranty terms as defined Exclusions as defined by the
Manufacturer’s warranty on products by the by the manufacturer. manufacturer
Manufacturer-Up to
1 year.

Electrical Wire: Manufacturer’s Period as defined Warranty terms as defined Exclusions as defined by the
Warranty by the manufacturer by the manufacturer manufacturer

Electric Installations: N.A. N.A. There is no warranty about wiring

N.A. except at the time of inspection by/
during handover to the client, which
shall be rectified by farwood at no
extra cost and/ or expense.

Misc Products: Manufacturer’s warranty Period as defined Warranty terms as defined Any other product/ item that is
Period by the Manufacturer by the manufacturer usually not covered under warranty
terms as per general industry
standards

● Any other product/ item that is usually not covered under warranty terms as per general
industry standards
● It is hereby clarified that in the event there is any conflict between the Terms and
Conditions contained herein, and the Third-Party warranties, the Third-Party warranties
shall prevail.

● This is provided that Farwood is not providing any warranty (express and/ or implied)
with the Third Party Products and shall not be liable in relation thereof. Therefore, the
Client’s sole remedy to the Third-Party products lies with the third-party vendors and
manufacturers.

● Please note that for every new product and/or service offered by Farwood, the
Third-Party warranties extended by the supplier of the new product and/or Farwood of
the services, as the case be, shall prevail.