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Appeal Amazon

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ayahma2moun
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91 views2 pages

Appeal Amazon

Uploaded by

ayahma2moun
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
You are on page 1/ 2

Dear Seller Performance,

2: 1/3
I am submitting this revised appeal to address the deactivation of my account as a
result of a violation of the Seller Code of Conduct Policy.
I understand that this is a serious matter and want to provide your team with all
the information necessary to show that I am committed to being a seller that
adheres to the principles outlined in the code of conduct.
I have been utilizing both Amazon and Amazon Business Prime to send inventory to
our customers. As such, there were times when I used Amazon's systems and features
to
Appeal:
I have read through the Seller Code of Conduct several times, reading through each
section and applying that to my business on and off Amazon. I must admit that I was
using Amazon Business Prime to ship items to my customers. I know that doing this
as a core business practice is against the Code of Conduct, and after reading
through the Code of Conduct more thoroughly I understand the errors I have made.
• Using Business Prime to ship to customers means I was not providing
accurate information on Amazon, as I did not have these items on hand.
• I misused Amazon Business Prime, using it to offer products on Amazon
for selling.
• Using this method, I was not acting fairty with Amazon and my
customers.
• I was also putting control of my account in someone else's hands, as I
was not the one shipping the items, I cduld not guarantee the condition,
authenticity, or shipping method
of the items sold.
Immediate and Preventative Measures:
• I have removed all listings that I do not have readily on hand
• I have stopped using drop shipping as a way to source products for
sale.
• I am working with new suppliers to get inventory to supply to both
Amazon and my customers

Regarding the Seller Code of Conduct Principles:


• While operating my Amazon selling account I always adhere to the laws and abide
by allAmazon policies.
If there is a policy violation, it is unintentional. Once I am aware of the
issue, I will take steps to address it and then put preventative measures in place.

• My account information is always kept current and immediately updated


if any information changes.
• I always represent myself honestly and do not attempt to hide anything.
• As the account owner, I value my customers and do everything in my
power to ensure they have a trustworthy experience. I follow up on any issues and
that they are satisfiedwith the overall experience.
• The safety of the buyers is paramount and the items I am selling would
not cause harm to any Amazon customers.
• I treat all sellers and buyers with the utmost respect and courtesy.
• Never in the course of operating this Amazon seller account have I ever
engaged in any type of manipulative behavior in any part of the buying or selling
process. I do not do anything to seek positive reviews or incentivize the process
in any way to alter ratings, rankings, content, or any other deceptive practices.
• I respect the other sellers on the platform and have never taken any
spiteful actions against anyone including complaints or notices that would lead to
account actions against them.
I apologize that I was using Amazon Business Prime in a way that caused problems
with my account. I was trying my best to provide world-class service to my
customers, and how better to handle the shipping of my orders than Amazon itself?
This was an error on my part, I should have studied the Code of Conduct more deeply
so that ! understood the damage I was doing to my account. I am confident that this
experience has taught me how to properly manage and maintain my account with the
integrity that Amazon expects, and we feel we personify.

Thank you for your time and attention to this matter.


Sincerely,

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