Returning of Product

Returning of a Product.

We offer a 10-day return guarantee on all the products bought on our website. Products should be
returned in the original condition.

Returns will be accepted under the following conditions:

 Defective/Damaged Product
 Product significantly different from the Product’s Specifications
 Wrong Color/ Size/ Style
 Incorrect Quantity
 Wrong Product Delivered
 Part of Product is missing
 Non-receipt of Invoice / Warranty

Returns will not be accepted under the following conditions:

 Product is damaged due to misuse/overuse

 Consumable Product
 Returned without original packaging including, price tags, labels, original packing, freebies and
other accessories.
 Serial Number is tampered
 Defective products that are covered under Seller/Manufacturer’s warranty and reported after 10-
days.
 Damaged products reported after 2-days.
 Product or box is damaged due to misuse or incidental damage because of malfunctioning of
product.
 Product is used or worn or altered
Categories not eligible for Return:

 Healthcare Products
 Customized Products
 Undergarments, Lingerie, Swimsuits, etc.
 Perishables including Flowers, Edibles, etc.

Replacement of a Product.

Replacement will be accepted if your purchase is covered under buyer protection and the product is in
stock with the merchant. In case, the product is out of stock, we will issue you a refund.

Also, if the product delivered is not the same that you had ordered, merchant's consent is required to
replace. Please read the Product description carefully and choose the right size and color.

Replacement will not be accepted in the following conditions:

 Product is damaged due to misuse/overuse

 Consumable Product
 Returned without original packaging including, price tags, labels, original packing, freebies and
other accessories.
 Serial Number is tampered
 Defective products that are covered under Seller/Manufacturer’s warranty and reported after 10-
days.
 Damaged products reported after 2-days.
 Product or box is damaged due to misuse or incidental damage because of malfunctioning of
product.
 Product is used or worn or altered

Time frame to file a return / replacement request.

Return/Replace request of the Product(s) to be initiated within 10 days of Delivery.

Return Request to be filed with Zacupy’ Customer Support within 2 days of Delivery under following
condition:
  Damaged Product
 Empty Parcel
 Missing Item

Process to file a Return/Replacement request:

 You can file a return request at your Zacupy account. Use following steps: Sign-In -> My
Account -> Order History -> Request Return.
 Return request will be reviewed by Zacupy.
 If required, request will be shared with the merchant for his/her approval.
 After approval, pickup of the product will be arranged through our courier partners.
 If our reverse pickup service is not available on your address, we will ask you to dispatch the
product. The courier charges will be reimbursed by us.
 After the product is received, it is verified against your claim. Replacement or refund is initiated
after that. Replacement would depend on the stock vailability with the respective merchant.

PICK UP PROCEDURE

On approval of the return request as filed by you , our executive will reach to your doorstep for pick up of
product.

Mention the Order number on the package along with the Address (as mentioned in the email by us)
before handing over the packet to the Pickup executive.

Pick-up is only applicable for product delivered by our executive or any of our channel partner.

If you have picked up the product from shop , you will need to send the product back to the shop along
with the packaging instructions and the documentation needed.

Make sure that the merchandise has not been used/altered/tampered with, as well as is accompanied by its
original price tag and packing slip.

Zacupy shall not be liable for any incidental defect/damage, like liquid/mishandling etc. by the customer.
REPLACEMENT OR REFUND

We initiate the replacement or refund within 2 working days of receiving the product at our centre.

For Bank Refund, it may take up to 2 weeks, for the amount to get credited in your account, after we have
initiated the refund.

Time taken to process the Refund may vary depending on the mode of payment. Please refer to
the list below:

Net banking: 4-5 Business days

Debit card: 7-9 Business days

Credit card: 15 Business days

Status of return/replacement request.

You can see the status of your return at Zacupy.com

You can also reply to the email received from Zacupy support to know the status of your request.

Every request received at Zacupy is assigned a ticket number and an acknowledgement is sent to your
registered email. Please access registered email and mobile only, for communication with us.

Post receipt of your Return request, we keep you updated on way forward, like approval or rejection of
return, pick-up and re-shipment or refund. You can be assured that we are working on your request.

DETAILS OF PRODUCT SPECIFICATIONS FOR RETURN / REPLACEMENT

1. Product has manufacturing defect

If the product has manufacturing defect, please check buyer protection.

If the product has manufacturer’s warranty, you should claim the warranty by calling or visiting the
nearest service center of the product’s brand.

Zacupy shall not be liable for any incidental defect/damage, like liquid/mishandling etc. by the
customer.
 For non-standard products, please contact us at Zacupy.com/support and we would take your issue with
the merchant.

2. Product is damaged

All products are carefully packed before dispatch. In a rare circumstance, if the product reached you in
damaged state, please contact us within 2 days of Delivery at www.Zacupy.com/support

3. Product is significantly different from description

You are covered by Zacupy Return & Replacement policy in case you receive a product that is
significantly different from the product description on the website. This not only covers, wrong size,
color, style etc. but also any wrong promises or details in product description including major quality
issues, expiration date etc.

4. Wrong color delivered

If wrong color is delivered, under buyer protection you are eligible for replacement or refund.

For some products there could be slight variation in the picture and actual product. Before creating a
request through Zacupy.com/support, please ensure you have verified with the product description at the
website, and you are sure that the delivered product isn’t as per the mentioned details.

Please do keep the picture of the product as we will need it for verification.

5. Wrong size delivered

If wrong size is delivered, under buyer protection you are eligible for replacement or refund.

For some products, there could be slight variation in the picture and actual product. Before creating a
request through Zacupy.com/support, please ensure you have verified with the product description at the
website, and you are sure that the delivered product isn’t as per the mentioned details.
Please do keep the picture of the product as we will need it for verification.

6. Wrong quantity delivered

If wrong quantity is delivered, you are covered under buyer protection. Inform us within 2 days of
receiving the order through Zacupy.com/support.

Please check the delivered Packet thoroughly, and verify with the Product Details on website.

7. Wrong product delivered

If a wrong product is delivered, under buyer protection you are eligible for replacement or refund.

For some products there could be slight variation in the picture and actual product. Before creating a
request through Zacupy.com/support, please ensure you have verified with the product description at the
website, and you are sure that the delivered product isn’t as per the mentioned details.

Please do keep the picture of the product as we will need it for verification.

8. Wrong style delivered

If wrong style is delivered, under buyer protection you are eligible for a replacement or refund.

For some products there could be slight variation in the picture and actual product. Before creating a
request through Zacupy.com/support, please ensure you have verified with the product description at the
website, and you are sure that the delivered product isn’t as per the mentioned details.

Please do keep the picture of the product as we will need it for verification.

You may find the question about replacement useful.

9. Missing parts in the product

Please check the content of the package and verify with product description. In a rare circumstance, if
there are missing parts, please contact us at Zacupy.com/support

10. No Invoice/Warranty received

All orders dispatched by Zacupy carry original Invoice from the merchant. If the Invoice/Warranty is
missing, please contact us at Zacupy.com/support within 10 days of Delivery