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    Sailaja CV 200624

    Uploaded by

    Kirthi Kanth N

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Sailaja CV 200624

    Uploaded by

    Kirthi Kanth N
    5 views3 pages

    Copyright

    © © All Rights Reserved

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    PDF, TXT or read online from Scribd

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    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    5 views3 pages

    Sailaja CV 200624

    Uploaded by

    Kirthi Kanth N

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 3

    Mobile # +91 7675879479 M.

    Sailaja Customer support Associate

    Mail id: [email protected]

    About Me:

    • I’m an organized, results-oriented Customer Service Professional with an excellent


    track record of significantly increasing service quality, sales and customer base.
    Outstanding communication, relationship-building and influencing skills; competent in
    building customer relationships which inspire confidence and loyalty. A highly efficient
    individual with extensive team leadership experience, able to adapt well to new
    environments and learn new processes Seeking a new, challenging role where I can
    use my experience and skills and looking for an enhancement in my career.

    Key Skills:

    *Excellent Communication

    *Chat support * Email Support

    *Semi Voice *Technical support

    *Voice-Non Voice *Backend

    Languages:

    *English,Telugu,Hindi

    Professional Summary:

    Teletext India Ltd June 2015 – Aug 2016.

    Worked as Seller support Exe

    Responsibilities:

    Handling Inbound calls of clients of booked holidays through Teletext.


    Assisting travelers through required documentation
    Assisting travelers with missed flights and helping them with all kind of situations
    Respond within defined SLA and provide with appropriate solution to the query or complaint.
    Working towards highest customer satisfaction to have high retention and customer engagement.
    Mobile # +91 7675879479 M.Sailaja Customer support Associate

    People interactive (India) Private Limited 15th Nov 2010 – May 6th 2013.

    (Shaadi.com)

    Worked as Relationship Advisor

    Responsibilities:

    Making calls to the Customers


    Assisting Customers towards updating of the Profile
    Guiding customers towards Membership
    Generating business and achieving targets

    Worked for Kankei Relationship Marketing Pvt. Ltd 26thNov 2006–31st Aug2008

    (ICICI Prudential Insurance)

    Worked as Customer Support Executive

    Responsible for:

    Doing Outbound Calls and making Product Marketing


    Scheduling follow-up & Lead Generation
    Over achieving the given Targets.

    ACADEMIC PROFILE:

    Bachelors in Business Nalanda degree college Affiliated to 66%


    Administration. Acharya Nagarjuna University.

    Diploma in Computer TKR Polytechnic for Women(State 62%


    Science Engineering board of Technical Education)

    SSC ZPH School Tenneru 60%


    Mobile # +91 7675879479 M.Sailaja Customer support Associate

    PERSONAL PROFILE:

    Name : M. Sailaja
    Husband’s Name : T Suresh
    Gender : Female
    Dob : Aug 17
    Marital Status : Married
    Languages known : English,Telugu & Hindi
    Address : 6-367
    Poranki
    BJR Nagar
    Near Sri Chaitanya Sarada Nilayam.
    Vijayawada.

    Mobile No : +917675879479
    Email ID : [email protected]

    If given an opportunity to work in your esteemed organization, I assure you of my relentless


    dedication and work for the growth of the organization.

    Place: Poranki
    Date: (M. Sailaja)

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