Bimtech CMDC Brochure 2019 20

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Unleashing Potential...

Developing Ethical Global Leaders

MANAGEMENT DEVELOPMENT PROGRAMS


&
CONSULTANCY
2019-20
Late Dr. (Smt.) Sarala Birla & Syt. B.K. Birla

VISION
Developing ethical leaders with entrepreneurial and global mindset striving for
sustainability and inclusive growth.

MISSION
• To be the preferred choice for students, faculty and recruiters.
• To create and disseminate knowledge in global context.
• To imbibe entrepreneurial culture through curriculum, pedagogy, research and mentoring.
• To equip students for global business leadership.
• To develop faculty as global thought leaders.
• To ingrain ethics, sustainability and inclusive growth in all its activities.

VALUES
• Ethics and Integrity
• Sustainability and Transparency
• Innovativeness and Entrepreneurship
OUR CLIENTS AND PARTNERS

IndianOil
ENDORSEMENT OF EXCELLENCE

NHRDN-PEOPLE MATTERS
September, 2016
th
BIMTECH 5 among Private B-Schools
th
& 13 OVER ALL by NHRDN and People Matters B-School Rankings 2016

BUSINESS TODAY-MDRA SURVEY


Novermber, 2015
th
BIMTECH 9 among
Private B-Schools

BUSINESS WORLD - Cfore SURVEY BUSINESS LINE


December, 2015
BIMTECH 11th among
MBAUNIVERSE
December, 2015
Private B-Schools
BIMTECH 10th among Private B-Schools
CONTENTS
About BIMTECH 01 • Developing Meritocracy and Collaboration
From the Director’s Desk 02 • Enhancing Managerial Effectiveness
• Great Habits of Highly Effective People
From the Desk of Dean-Executive Education 03
• HR for HR Professionals
From the Chairperson's Desk 04 • Leading & Winning the EI Way: Emotional Intelligence (EI/EQ)
Programs Delivered in 2018-19 05 Workshop
Centre for Management Development & Consultancy 06 • Mental Conditioning
• About the Centre • ROI for Training
• Salient Features • Stress Management in the Workplace
• Workshop on HR Analytics
• Happiness: A Blissful State
BOUQUET OF OFFERINGS

Entrepreneurship 26
Management Development Programmes 09 • Building Intrapreneurship Culture in an Organization
• Investing in Start-ups through CVF (Corporate Venture Fund)
Business Communication 10 • Measuring KPIs of Innovation
• Communication for Organizational Development • Structure Business Model
• Corporate Etiquette and Business Protocol • Crafting Strategies for Innovation
• Cross Cultural Communication
• Interpersonal Communication Information Technology 28
• Noting and Drafting • Business Modelling Using Excel
• Secrets of most Inspiring Presentations that Move and Transform • Digital Business Strategy
Audience • Information Systems Security, Cyber Security & Cyber Law
• Workplace Interaction • Information Technology Management
• Written Business Communication • Innovation through IT: Success in Volatile Economy
• Transforming Business: Digital Enterprise
Banking & Finance 13 • Emerging Technology in Management: Foundation
• Capsule Course for Newly Inducted Officers in Public Sector Banks • Emerging Technology Platforms and Services
• Finance for Non Finance Executives • Top Management retreat on Digital Transformation & Industry 4.0
• Financial Inclusion and Role of Banks • Blockchain Foundation, Principles and Business Applications
• Investment Management
• Mergers, Acquisitions and Corporate Restructuring Insurance Management 32
• Personal Financial Planning, Wealth and Tax Management • Basic Insurance Concepts for Corporate Executives
• Strategic Cost Management- Making Organization Cost Conscious • Claim Management for Insurance Brokers
• Strategic Financial Management • Effective Handling Reinsurance Portfolio
• The Art and Science of Value Investing • Effective and Efficient Management of Health Portfolio
• Workshop on Retail Banking • Executive Development for Marketing Officials
• FinTech Analytics: Data-Driven Credit Modeling • Insurance for All
• Measuring Corporate Performance • Managing Risk Associated with Industries
• Prudent Management of Liability Insurance
Corporate Social Responsibility 17 • Effective and Efficient Administration of Motor Portfolio
• Corporate Social Responsibility
• Organizational Sustainability and Inclusiveness International Business 36
• Project Design and Management for NGO Managers • Export and Import Procedure and Documentation
• Export Marketing and International Trade Operation
General Management 18 • Getting Started in Export
• Developing Open Edge for Leaders • Global Business Strategy for SME’s – Today & Tomorrow
• Executive Development Programme • International Shipping and Chartering
• Foundation Course in General Management • Logistics of Airfreight
• Leadership Development Programme • Managing Export Business in Turbulent Time
• Managing Diversity and Change • Risk Management of Perishable Commodities
• Managing Gen Y
• Sales Training for Front Line Executives Operations & Decision Sciences 39
• Essentials of TQM: Empowering Employees Towards Business
Human Resource Management 21 Excellence
• Coaching, Counselling and Mentoring • Global Supply Chain Management and Logistics
• Collective Bargaining & Worker’s Participation in Management • Performance Evaluation for Benchmarking
• Competency Mapping • Process Improvement
• Conflict Management • Quality Lean System & Six Sigma
• Creating a Winning Team • Supply Chain Management

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As one sows, so shall one reap.
CONTENTS
• Warehouse Management
• Research Methodology using SPSS
• Data Science for Leaders

Strategic Management 42
• Corporate Entrepreneurship
• Creativity and Innovation
• Economics for Executives
• Mergers and Acquisition
• Organization and Public Policy Issues
• Strategic Thinking and Innovation
• Superior Strategy Execution through Mapping, Translating and
Aligning Strategy
• Using Strategy for Creating a Sustainable Competitive Advantage

Consultancy Projects Offered By BIMTECH 45


• Situation Analysis and Need Assessment for ACC Limited 46
• Baseline Survey and Need Assessment for JSW Cement Limited 47
• Assessment of BMOs for the 5th Annual Award for Responsible
Indian BMOs organised by the Foundation for MSME Clusters 48
• Training programme on Need Assessment and
Impact Evaluation for the executives of JK Organisation 49
• HR Transformation (Damodar Valley Corporation) 50
• Competency Assessment & Augmentation (NTPC Ltd.) 51
• Competency Assessment & IDP for Senior Executives -
Project Shikhar (NSPCL) 52
• Re-Assessment of Competencies of E6-E7 Level
Executives (NSPCL) 53
• Strategic Mentoring Project Margdarshan (Essel Mining
and Industries Ltd.) 54
• Strategic Mentoring Project Margdarshan (Ultratech -
Aditya Birla Group) 55
• CSR Assignment (ACC Ltd.) 56
• Quality Circle Formation (Rural Electrification Corporation) 56
• HR Competency Mapping (Adani) 56
• Assessment of Responsible BMOs (MSME Clusters) 57
• Study of Customer Satisfaction (PEC Associates) 57
• Strategy and Innovation 58
• Tailor - made Consultancy 58

Core Faculty 59

Glimpses 2018-19 81

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What cannot be achieved through determination and resolution?
ABOUT BIMTECH
Birla Institute of Management Technology (BIMTECH) was established in 1988 under the aegis of the Birla Academy of Art and Culture,
and supported by the Birla Group of companies. Late Dr. (Smt.) Sarala Birla, Chairperson of Birla Academy and Syt. B K Birla, Chairperson
of B K Birla Group of companies, are the founders of the business school. The Board of Governors comprises of eminent people from
industry and is headed by Smt. Jayashree Mohta, Vice Chairperson, Birla Academy of Art and Culture, Kolkata.

Located in Greater Noida in the National Capital Region, BIMTECH offers post graduate academic programmes as well as consultancy
and training in the areas of Business Management, Insurance Management, International Business, Retail Management Operations
Management and Sustainable Management. It also offers Doctorate in few areas of Business and Management and publishes referred
research journals, reports and books.

BIMTECH is Ranked 6th (NHRDN-Shine.com), 10th (MBA Universe), 13th (Business Today-MDRA) among top private Business Schools in
India (2018 – 19).

Currently BIMTECH has academic association and collaboration with several International Business Schools & Universities of
international repute from all over the world: KEDGE Business School, France; SKEMA Business School, France; Kozminski University,
Poland; Hull University, UK; George Mason University Schar School of Policy and Government, USA; to name but a few. BIMTECH is not
just a business school but a global network that educates, inspires, and connects forward-thinking business leaders from India & across
the globe.

Bhubaneshwar Campus

1
FROM THE
DIRECTOR'S DESK

C
hange is the only constant in many areas of human
endeavour. Survival and growth would largely depend on
how one adapts to change, which at times can be abrupt
and unsettling. Those organizations which are flexible, which can
anticipate change and adapt to it at their own pace, can maximize
their chances of achieving success.

BIMTECH is itself a part of the B. K. Birla group of institutions and has


been closely working with industry in different sectors in its 30
years of history for discerning the trends taking place in the
business environment. With our team of highly qualified and
experienced faculty who have decades of varied industry
experience at decision making levels, will be happy to share its
knowledge and experience.

We deem it our privilege as well as our duty to work in close


collaboration with industry in helping solve problems, increase
efficiencies in processes and outcomes and transmit cutting edge
knowledge in a collaborative mode.

We are indeed grateful to you for your keen interest in executive


education and would be glad to be of service to you by sharing our
accumulated knowledge and skills, as per your requirements.

Dr. H. Chaturvedi
Director

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2 True knowledge, right understanding, wisdom and true awareness are synonymous.
FROM THE DESK OF
DEAN-EXECUTIVE EDUCATION

BIMTECH,
an institution known for its
“Excellence with Values”,
has always adhered to this
philosophy since its inception.

P
eople in an organization are the great differentiating resource for its growth and business success. But most of their
talent remain hidden like an iceberg. We have to raise them and develop further for both personal and organizational
benefits. Developing competencies with new or finer skills, knowledge and attitude, therefore, is of paramount
importance in the competitive world of business today.

Corporate houses have been in the search of opportunities that will energize and prepare human resources for a better and
productive future. The modern-day corporate houses are stepping forward with profitability and employee engagement as
their major focus for achieving organizational growth and development. This can be achieved through intelligent
maneuvering in a conditioned environment.

BIMTECH, an institution known for its “Excellence with Values”, has always adhered to this philosophy since its inception. The
galaxy of mentors and specialists in these areas of contemporary business development enables a high- quality learning
environment for budding and thriving business executives in search of excellence.

We during the last year 2018-19 delivered around 35 MDPs successfully to leading corporates in both private and public
sector and also have developed formal partnerships through MoUs/ Agreements with some of the leading organizations like
Power Grid Corporation of India Ltd., NTPC Ltd., NHPC Ltd., ACC Ltd., NLC India Ltd., UltraTech Cement Ltd., Aditya Birla Group
etc.

We are delighted to avail this opportunity of presenting this MDP Brochure with some very interesting and useful products as
our offerings for Corporates/ Businesses.

Looking forward to associating with you on your path of management development in your esteemed organization.

Prof. KK Sinha
Professor & Dean – Executive Education

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The vision of knowledge is the best vision. 3
FROM THE
CHAIRPERSON’S DESK

industry in many ways. The vast and varied academic and corporate
experience has developed in them insights and intuitiveness towards
industry needs and expectations. The delivered MDPs and
consultancies have been recognized by organizations who have
given special distinction and excellent feedback of our management
development programs conducted both in India and overseas.

It is a privilege for me to present to you our CMDP Brochure 2019-20


with a bouquet of well- customized MDPs in different specialized
functional areas of business. We have always been designing
programs creatively and adding new topics each year. This year we
have offered training on “Business Story Telling” as the new age

C
entre for Management Development & Consultancy (CMDC) presentation skills for executives.
at BIMTECH consistently endeavours to offer platforms for
experiential knowledge sharing and creation for corporates, I invite you all to explore the avenues offered by CMDC, BIMTECH to
both in public and private sectors. Ever since its inception, CMDC has make your executive development a life-long learning process with
contributed in up-skilling and reskilling the human resource of BIMTECH.
several organizations with the assistance of the rich intellectual
capital of BIMTECH.
Prof. Akhil Pandey
Several in house and off campus customized programs are offered as Professor and Chairperson
MDPs across plethora of functional areas of organizations. These Centre for Management Development & Consultancy
programs have been designed by the BIMTECH faculty keeping in
mind expectations and relevance to the industry.

The participants have benefitted greatly as these training workshops


and courses has helped them in developing new skills, knowledge,
attitude and competencies which are crucial in today’s competitive
world of business. Our courses have had deep impact on the
effectiveness of these participants in their job roles and career
progression.

Our faculty resource is well travelled and has involved itself with the

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4 One should not stray from the path of righteousness.
MDPs & Consultancies – 2018-19

S.No. Category Program Name Organization

1 CONS Situation Analysis and Needs Assessment ACC Limited


2 CONS Strategic Profitability through Operational Efficiency BSES Yamuna Power Ltd.
3 CONS Strategic Profitability through Operational Efficiency BSES Yamuna Power Ltd.
4 CONS Need Assessment JK Paper Mills
5 CONS Situation Analysis and Need Assessment JSW Steel Ltd.
6 MDP Leadership Development Programme Open Program - Ooty
7 MDP Leadership Development Programme Neyveli Lignite Corporation Limited
8 MDP Leadership Development Programme Open Program - Puri
9 MDP Foundation Course in General Management Open Program
10 MDP Foundation Course in General Management Open Program
11 MDP Foundation Course in General Management Open Program - NTPC ER- I
12 MDP Foundation Course in General Management Open Program
13 MDP MDP for HR Executives of DVC Damodar Valley Corporation
14 MDP Change Management GAIL (India) Limited
15 MDP Strategic Thinking and Innovation GAIL (India) Limited
16 MDP Design Thinking and Innovation IFFCO Ltd.
17 MDP MDP on Fire & Motor Insurance Indian Institute of Insurance Surveyors and
Assessors
18 MDP Self Branding and communication for development JSW Steel Ltd.
of personality
19 MDP Business Communication NTPC, Dadri
20 MDP Mentoring Skills Oriental Bank of Commerce
21 MDP Business Analytics NHPC Limited
22 MDP Mentoring Skills Oriental Bank of Commerce
23 MDP Strategy Power Management Institute
24 MDP How to say it at Workplace Power System Operation Corporation Limited
25 MDP Developing Secretarial Skills for Efficiency Power Grid Corporation of India Ltd.
26 MDP The art of connecting with people and building Power Grid Corporation of India Ltd.
relationship
27 MDP Corporate Grooming and Etiquettes Power Grid Corporation of India Ltd.
28 MDP Data Analytics Power Grid Corporation of India Limited
29 MDP Data Analytics Power Grid Corporation of India Ltd.
30 MDP Data Analytics Power Grid Corporation of India Ltd.
31 MDP Data Analytics Power Grid Corporation of India Ltd.
32 MDP Data Analytics Power Grid Corporation of India Ltd.
33 MDP Data Analytics Power Grid Corporation of India Ltd.

5
CENTRE FOR MANAGEMENT DEVELOPMENT
& CONSULTANCY

About the Centre


At BIMTECH, Centre for Management Development & Consultancy (CMDC) aims to create a training base which engages in
management advocacy for general management and human resource development and aligns itself with the human resource
practices. Executive Education involves educational activities that do not lead to a degree but have educational objectives at a
level consistent with higher education in management. One of the prime objectives of CMDC is to conduct Management
Development Programmes in various functional areas of management to provide quality inputs to national and international
conglomerates, government, public and private sector organizations, donor agencies and international and national NGOs.

CMDC also provides Consultancy Programmes for the business houses to develop professionals which will increase the output
and productivity of the organization. Consultancy services include strategic planning, quality assurance, education, training and
investment counselling. We provide professional advisory services to managers and leaders so that they are able to solve
business related problems and achieve organizational excellence.

OVERVIEW
Motivating employees to accept new challenges and to flourish is indeed a herculean task. This intensifies the need for
education, training and development. Honing up the existing skills of the employees and acquiring specialized skills, is an endless
requirement. We offer an entire portfolio to choose from diverse training programs that will address the needs of all levels of
employees.

WHY MANAGEMENT DEVELOPMENT PROGRAMS & CONSULTANCY ARE NECESSARY?


MDPs help organizations, in improving their performance and grow by solving problems and finding new and better ways of
doing things. Most new managers feel as though they have been thrown into the middle of the ocean without a life jacket.
Mastering managerial skills will provide managers with the confidence and skills required to manage themselves as well as the
team. We have also designed the programs in a way that will provide intensive inputs to small, medium, and large scale industries,
globally. The Management Development Programmes (MDPs) serve to sharpen the essential lessons which can be applied to real
life circumstances.

Consultancy Services help to: Define the nature and extent of the project by gathering information which may include
conducting research to determine the current efficiency and effectiveness of managerial policies and procedures; Analyse the
data collected and use their background knowledge to develop proposals for improving methods, systems and/or procedures;
and present their recommendations to the client organization and, implement those recommendations.

DIRECT BENEFITS
• Improves employee motivation.
• Helps in building strong linkages with corporates.
• Brings in ability for self-assessment and self-appraisal.
• Provides opportunity for growth and development of employees.
• Provides means for performance assessment and provides a platform to perform better.
• Enables employee retention.

AIMS AND OBJECTIVES


• To develop capable managers and leaders who contribute towards the growth of the organization.
• To create professionals who will be able to work better after grasping and analysing the very nature of the problem.
• To develop the spirit of training for best results.
• To develop value based leadership pipeline throughout organization and the society.

vuH;kls fc"ka fo|k vth.ksZ Hkkstue~ fo"kaA lqHkkf"krkfu


6 Without practical work knowledge is poison, if not digested, food is poison.
CENTRE FOR MANAGEMENT DEVELOPMENT
& CONSULTANCY

SALIENT FEATURES
At BIMTECH, Centre for Management Development & Consultancy has some of the best features and eminent faculty for
delivering programs:

Faculty with Academic/Industry/International Expertise:


Our resource persons are highly experienced industry professionals and academicians. Their vast experience provides valuable
i n s i g ht s i nto t h e d y n a m i c a n d c h a l l e n gi n g wo r l d o f b u s i n e s s. M a ny o f t h e m , a l s o v i s i t fo re i gn
Universities/Institutes/Organizations for delivering lectures and provide consultancy. BIMTECH also invites foreign faculty for
delivering lectures in executive development and full time programs. This is how our, participants get benefitted immensely from
their rich and international experience. BIMTECH has International partnerships with over 65 Universities/Institutes across the
globe.

Pedagogy - Case Studies, Workshops, Presentations, Group Exercises:


In training programmes, participants learn from three equally important sources of knowledge - self learning, learning through
interaction with the faculty and learning from each other. Case-studies, role-plays, interactive classroom sessions, simulations,
group exercises presentations, etc. are some of the common methods adopted by our resource persons in the training sessions.

Outbound Training:
Outbound Training is a training method for enhancing organizational performance through experiential learning. When
participants undergo an outbound training, through a series of planned activities, their skills like team building, leadership, time
management, delegation, empowerment, communication etc gets improved. Outbound training is provided in some of the
training programs like Team Building, Leadership Development Programme, Executive Development Programme and
Foundation Course in General Management. The training is provided at specified places with our business partners.

Feedback Analysis:
No training program is complete for both the trainer and the trainee without a feedback. It is a tool for continued learning as it
motivates and improves the performance of the trainer and the trainee. Keeping this in mind, at CMDC, after completion of every
training programme, we collect, compile and share the feedback with the resource persons as well as with our clients.

Consultancy:
Our highly skilled and experienced resource persons have provided consultancy to the clients, in areas like Competency
Assessment, Design Thinking & Innovation, HR Transformation, Re-assessment of Competencies, Quality Circle Formulation, HR
Competency Mapping, Executive Coaching, Study of Customer Satisfaction etc.

Other Initiatives of CMDC:


Open Leadership Development Programs:
CMDC also organizes Open Leadership Programmes for Senior and Middle level executives/managers of Government, Private
and Public sector Organizations. In previously held LDPs, nominations were received from organizations like -NTPC, GAIL, NLC
India, NEEPCO, NBCC, ONGC, IOCL, Powergrid, BCCL and NCL. We received excellent feedback from participants.

HR Round Tables
CMDC has been proactive in throwing some very critical issues in the midst of HR and Business Professionals and academicians of
repute to deliberate and put forth their perspectives for the future. Since 2011, we have conducted 29 Round Tables in
metropolitan cities which were addressed by around 150 panelists who shared their views on the Theme and Sub-Theme of the
respective HR Round Tables. Over 3500 professionals, academicians, industry experts, consultants participated in these events.

A book was also published in April 2017, ‘MANTHAN’ - edited by Prof. KK Sinha (Professor & Dean Executive Education, BIMTECH),
along with other two authors which was essence of all Round Tables conducted since 2011. We received excellent reviews and

rnsr =;a f'k{ksr & nea] nkua] n;kfefrA o`gnkj.;dksifu"kn~ 5-2-3


7
One should learn these three-self-control, charity and compassion.
CENTRE FOR MANAGEMENT DEVELOPMENT
& CONSULTANCY

SALIENT FEATURES
feedbacks from all the stakeholders for this book

National HR Summit
National HR Summit is another major initiative of CMDC at BIMTECH. In the year 2016, 2017 and 2019, we organized HR summits
on “Transforming HR- Agenda for Action” in power sector and energy sector. Each event was attended by around 250 delegates
from leading public and private sector companies. We invited, CEOs and Directors from Private/Government sector, and
Bureaucrats as panelists for the sessions. A survey was conducted on the themes and sub themes of the summit by our faculty
members. Findings of the research were shared with all the delegates. Our Summit Report can be accessed from
http://bimtech.ac.in/mdp-consulting/hr-summit/.

Based on the speech delivered by our panelists on different themes and subthemes of the Summit, the book “ Return of the
Surya” edited by Prof. K.K.Sinha and Prof. Himanshi Tiwari, was released on 14th Feb, 2019.

DELIVERY OF PROGRAMS:
Management Development Programmes can be offered:

• In - Company (Anywhere in India)


• In - House (At BIMTECH, Greater Noida)

The Terms and Conditions of the delivery of programs would be as under:

Delivery of Program in Delhi/NCR:


• Management Development Programs can be delivered at the Client’s location anywhere in Delhi/NCR.
• 2-3 faculty/trainers will be deployed by BIMTECH for a typical 3 days programme.
• Client will provide venue for the training with required equipment & facilities like: Audio, Video, Mic, Slide Changer, Board
Markers, Internet etc.; Refreshment to participants & trainer; and Taxi from trainer’s residence to training venue and back.
• For more information on program & fee of the program, please contact us at cmdc@bimtech.ac.in or 0120-6843000-10 (Ext.
375).

Delivery of Program outside Delhi/NCR:


• Management Development Programs can be delivered at the Client’s location anywhere in India (Outside Delhi/NCR).
• 2-3 faculty/trainers will be deployed by BIMTECH for a typical 3 days programme.
• Client will provide venue for the training with required equipment& facilities like: Audio, Video, Mic, Slide Changer, Board
Markers, Internet etc; Refreshment to participants & trainer; Tea during breaks; Taxi from trainer’s residence to Airport/Railway
Station & back; Taxi at Client’s location for pickup and drop; flight/train tickets, boarding& lodging for faculty.
• For more information on program & fee of the program, please contact us at cmdc@bimtech.ac.in or 0120-6843000-10 (Ext.
375).

Delivery of Program at Greater Noida (BIMTECH Campus or Hotel)


• Programs can be delivered at BIMTECH Campus in the MDP Hall which is having all latest facilities or alternatively it can be
arranged in star rated Hotel near BIMTECH Campus.
• Accommodation to participants can be provided at Vikramshila Leadership Centre (If available) or in star rated Hostels near
Campus.
• BIMTECH will provide all facilities: Audio, Video, Mic, Slide Changer, Board Markers, Internet etc; Three meals to participants;
Tea during breaks; Transport to participants to commute from Hotel to BIMTECH and back; and Taxi to the trainers.
• For more information on program & fee of the program, please contact us at cmdc@bimtech.ac.in or 0120-6843000-10 (Ext.
375).

;ksx% deZlq dkS'kye~A Hkxor~ xhrk ¼2-50½


8 Yoga is but all around excellence in action.
CENTRE FOR MANAGEMENT DEVELOPMENT CONSULTANCY

BOUQUET OF OFFERINGS 2019-20

Management
Development
Programmes

9
BOUQUET OF BUSINESS
OFFERINGS 2019-20
COMMUNICATION
Communication for Organizational Development
Background
Communication is the life-blood of an organization & it is essential for an organization’s survival and
growth. All the processes in an organization pass through the bottleneck of communication. Ninety per
cent of all problems in an organization happen because of either lack of communication or mis-
communication.

Participant Benefits
At the end of the programme participants will be able to:
• Describe the concepts and significance of organizational communication.
• State the strategic aspects of managing organizational dynamics through communication.
• Develop an understanding of the close relationship between communication process and
Duration: 3 Days organizational development.
Programme Directors :
Dr. Archana Shrivastava and For Whom
Prof. Saloni Sinha The course is particularly suitable for Junior and Middle level management employees in all functional
areas.

Corporate Etiquette and Business Protocol


Background
As times change, so do the social norms for personal and professional behaviour. However basic
etiquette never loses importance because ultimately a job or business is about people and not just
performance. It covers an assortment of activities, one of which is the knowledge of Corporate Etiquette
and Personality Development. The objective of the Programme is to build self-confidence, enhance self-
esteem and improve overall personality of the participants.

Participant Benefits
At the end of the programme participants will be able to:
• Display manners to behave appropriately in social and professional surrounding.
• List out the etiquettes to be followed during dining, social media and in a formal office environment .
• Describe how to develop a positive attitude and being assertive at workplace . Duration: 2 Days
• Handle difficult situations with grace, style, and professionalism. Programme Director:
Prof. Saloni Sinha
For Whom:
The course is particularly suitable for Junior, Middle and Senior level management employees in all
functional areas.

Cross Cultural Communication


Background
Each (human) communication situation has an environment of its own, or a (cultural) context. Each
aspect of communication is firmly rooted in a cultural base. Every culture has its norms that govern the
way in which communication happens. These norms may vary less from individual-to-individual, but
more strikingly from one population segment to another.

Participant Benefits
At the end of the programme participants will be able to:
• Describe the nature and process of Cross-Cultural Communication.
• Illustrate various dimensions of Cross-Cultural Communication.
• Initiate the development of Cross-Cultural Communication skills.
Duration: 2 Days
Programme Directors: For Whom
Dr. Archana Shrivatsava and It is specifically designed for the Junior, Middle & Senior level management employees of Public& Private
Prof. Saloni Sinha Organizations who want to polish their skills and improve their professional image.

rnsr =;a f'k{ksr & nea] nkua] n;kfefrA o`gnkj.;dksifu"kn~ 5-2-3


10
One should learn these three-self-control, charity and compassion.
BOUQUET OF BUSINESS
OFFERINGS 2019-20
COMMUNICATION
Interpersonal Communication
Background
Communication is not restricted only to the usage of good language. It also requires strategic planning.
For an effective interpersonal communication one need to keep in mind that it requires clarity,
conciseness and competence. This program aims at imparting some knowledge in this line to empower
the managers in their respective fields.

Participant Benefits
At the end of the programme participants will be able to:
• Describe the concept and importance of interpersonal communication skills.
• Able to think creatively and analyse critically.
• Manage the inter-cultural communication strategically.
Duration: 3 Days • Develop assertive and persuasive skills.
Programme Director : • Deal with criticism (both positive and negative) effectively.
Dr. Archana Shrivastava
For Whom
The course is particularly suitable for Lower and Middle level management employees in all functional
areas.

Noting and Drafting


Background
Written communication usually requires more thought and effort than other forms of communication.
Writing must be concise, informative and easy to read as both are informative and analytical tools. The
importance of effective written communication skills cannot be stressed enough. So it is critical that
writing as a skill is learnt and practiced assiduously to gain mastery.

Participant Benefits
At the end of the programme participants will be able to:
• Outline the fundamental elements of Business Writing.
• Describe different patterns of message in organization and AIDA model.
• Write letters, memos and emails with minimum errors.
• Discuss the writing glitches by case analysis. Duration: 1 Day
Programme Director:
For Whom Dr. Archana Shrivastava
The workshop is meant for the Supervisory and Junior level employees across all disciplines.

Secrets of most Inspiring Presentations that Move and Transform Audience


Background
An impactful presentation which moves and transforms the audience is the need of the hour, opines
many business leaders today. Often people face the difficulty in giving an impeccable presentation,
handling difficult conversation at work place, delivering informative and persuasive speeches etc. Apart
from addressing all these issues, this MDP provides training on learning the art and science of persuasion
through analyzing some inspiring presentations along with teaching them the art of saying No when
they don’t want to say Yes.

Participant Benefits
At the end of the programme participants will be able to:
• List out the steps of creating a good presentation.
• Apply the voice, pitch, pace and modulation in public speaking.
• Turn difficult conversations from hurdle to resources.
Duration: 3 Days
Programme Director: For Whom
Dr. Archana Shrivatsava This Programme is designed to help participants to give an impeccable presentation and thus they can
leave impression in the mind of audience. It is specifically designed for the Junior, Middle & Senior level
Managers in Public & Private Organizations who want to polish their skills and improve their professional
image.

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11
Yoga is but all around excellence in action.
BOUQUET OF BUSINESS
OFFERINGS 2019-20
COMMUNICATION
Workplace Interaction
Background
In today’s highly competitive world, success at the work place demands more than just qualifications
and technical skills. Whether you are dealing with colleagues, negotiating with vendors or interacting
with customers, the manner in which you present yourself and manage your resources is vital to your
success. These are in fact life skills/soft skills that everyone should have to boost professional
relationships and job performance in order to become more successful in life and career.
Participant Benefits
At the end of the programme participants will be able to:
• Describe the concept of communications from a managerial perspective.
• Establish the linkage between the strategic role of Communication and the performance in diverse
managerial contexts.
• Explore strategic understanding of audiences, objectives, context, alternative media of
communication and choices of technique and style.
Duration: 3 Days • Apply communication strategies for prevention and resolution of inter‐personal conflicts at work
Programme Director place.
• Use assertive communication strategies for persuasion in different situations.
Dr. Archana Shrivastava
For Whom
The course is particularly suitable for Lower and Middle levels management employees in all functional
areas.

Written Business Communication


Background
Effective communication holds the key to a successful career in management. Of all forms of
communication written business communication is one of the most important aspects that need to be
dealt with rigor and skill. It plays a major role especially in the corporate world and requires more effort
than other forms of communication.

Participant Benefits
At the end of the programme participants will be able to:
• State the basic principles of business communication skills.
• Critically analyze and comprehend business messages for specific audience.
• Write effective e-mails, memos and detailed business reports and proposal.
Duration: 3 Days
For Whom Programme Director:
The course is particularly suitable for Junior and Middle levels management employees in all functional Dr. Archana Shrivastava
areas.

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12
The Knowledge
Yoga
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gain of the other.
BOUQUET OF BANKING &
OFFERINGS 2019-20
FINANCE
Capsule Course for Newly Inducted Officers in Public Sector Banks
Background
In the interconnected world of today, forces of competition, consolidation and convergence are exerting
continual pressures on organizations as well as on individuals to deliver best value. The business has
become highly competitive. Further integration of global markets, thinning profit margins and fast
changing consumer preferences are forcing organizations to redefine their businesses and adopt
different strategies. These trends have a more dominant impact on service industry like banking where
money market dynamics further compound the nature of competition.

Participant Benefits
At the end of the programme participants will be able to:
• State the salient features of RBI act.
Duration: 3 Days • Critically examine the banking regulations.
Program Directors: • Distinguish assets from liabilities.
Prof. Ashok Malhotra and Dr. K.C. Arora • Describe different financial products offered by banks.

For Whom
Newly inducted Officers of Public Sector Banks.

Finance for Non Finance Executives


Background
Finance is the life blood for any organization. Finance integrates all other functional areas of
management. Today managers understand that their decision is going to have a serious impact on profits
and earning potential of the business yet they find it difficult to comprehend the financial aspects and
take a holistic view of the business. The programme on Finance for Non Finance executives aims to
facilitate the managers in developing understanding on the critical issues of finance for better decision
making.

Participant Benefits
At the end of the programme participants will be able to:
• Describe conceptual foundations of productivity and efficiency.
• Apply real life data from the actual operations of private and public sector firms to measure and Duration: 3 Days
compare performance of different firms from an industry. Program Directors:
Dr. L. Ramani, Prof. Ashok Malhotra
For Whom and Dr. Girish Jain
Non Finance Managers working at all levels in any Organization

Financial Inclusion and Role of Banks


Background
Research says that around fifty percent of Indian population suffers from chronic poverty and hunger. In
our country only thirty one percent of the population have an access to banking services leaving behind
around sixty nine percent which yet to get banking services. These people are totally dependent on
informal banking sources like private money lenders. Banks are unable to reach large numbers of the
poor with products, services and information they need to achieve financial security. Hence the role of
banks become very important.

The issue of financial inclusion is a development policy priority in many countries.

Participant Benefits
At the end of the programme participants will be able to:
• State the role of agencies like RBI and Government of India in implementation of financial inclusion.
Duration: 2 Days
Program Director: Dr. K.C. Arora For Whom
Managers and Senior Managers involved in rural banking

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13
Yoga is but all around excellence in action.
BOUQUET OF BANKING &
OFFERINGS 2019-20
FINANCE
Investment Management
Background
Investment Management Investment is the current commitment of money or other resources in the
expectation of reaping future benefits. Investors want a rate of return that compensates them for the
time period of the investment, the expected rate of inflation, and the uncertainty of the future cash flows.
We all want high rate of returns at a low level of risk, but are we aware of the investment scenario and
financial instruments available in the market. Investment management deals with the professional asset
management of various securities, such as shares, bonds, mutual funds and other asset classes in order to
meet specified investment goals for the benefit of the investors.

Participant Benefits
At the end of the programme participants will be able to:
• Describe the current investment scenario in India.
Duration: 3 Days • Explain the process of financial planning and its importance.
Program Directors: • Describe how equity market and mutual funds perform in different market conditions.
Dr. Meena Bhatia and Dr. Girish Jain • Discuss the tax implications of investment options.

For Whom
Executives of all levels across the organization.

Mergers, Acquisitions and Corporate Restructuring


Background
With growing impatience, inorganic ways of doing business is becoming more prevalent. Time has
greater value for corporates today. Change and speed of change, both are enormous. In order to
capitalize any change event or to avoid succumbing to the other, the companies are engaging into this
inorganic way of doing business, more and more. But with greater uncertainty and changing business
landscape, the probability of achieving the synergies is also reducing bringing the genesis of corporate
structuring under scanner. A plain vanilla approach to corporate restructuring will not do justice. There
are a lot of questions that need to be answered in this regard.

Participant Benefits:
At the end of the programme participants will be able to:
• Describe the concepts associated with Mergers and Acquisitions.
• Explain ‘What-Can-go-Wrong’ in any inorganic restructuring if not done properly. Duration: 2 Days
• Suggest relevant measure to Synergy Valuation. Program Directors:
• Examine various measure of divestiture with their impact on shareholders’ wealth.
Dr. Girish Jain and
For Whom Prof. Ankur Kulshrestha, CFA, FCA
Employees in the corporate finance division of any company and Employee in the financial consulting
firms or investment banking firms.

Personal Financial Planning, Wealth and Tax Management


Background
Life is a journey. It is important for an individual to achieve life goals during this journey through life. This
course focuses on empowering an individual in taking the right financial decisions at right point of time.
This course is designed for candidates who seek to understand of how financial planning can be used for
personal financial decision making and to achieve the financial goals.

Participant Benefits
At the end of the programme participants will be able to:
• Describe the financial planning process.
• List out the different components of financial planning, viz. Insurance Planning, Investment
Planning, Retirement Planning, Tax Planning and Estate Planning.
• Design comprehensive financial plan using MS Excel.
Duration: 2 Days
For Whom
Program Directors: Employees of all levels across the organization. The programme is also suitable for Young employees,
Prof. Arindam Banerjee and who are starting their careers, and having a long working life ahead, Senior employees, who are looking
Dr. Girish Jain for special guidance towards managing their retirement corpus and middle-aged employees, with
specific interest in personal tax management. This programme is also suitable for Bank and NBFC
employees working in financial planning desk.

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14
One should learn these three-self-control, charity and compassion.
BOUQUET OF BANKING &
OFFERINGS 2019-20
FINANCE
Strategic Cost Management - Making Organization Cost Conscious
Background
Strategic cost management (SCM) a tool to set guiding principles that represent the ground work of a
continuously improving bottom line of the business and organization. The SCM stresses on increased
productivity, efficiency, effectiveness, of process systems and internal control and reporting methods.
This program will present the various SCM frameworks, concepts, and cost control & improvement tools
necessary for implementing the cost culture that characterizes world-class organizations.

Participant Benefits
At the end of the programme participants will be able to:
• Explain the relevance of SCM in individual & organizational context.
• Develop the attitude to challenge status quo and stir their minds towards improvements and better
Duration: 2 Days outcomes.
Program Directors: • List out the various costs associated with business process.
Prof. Rajeev Sharma
and Prof. Arindam Banerjee For Whom
General profile working at Junior and Middle level management in any Organization.

Strategic Financial Management


Background
Finance is the life blood for any organization. Finance integrates all other functional areas of
management. Today managers understand that their decision is going to have a serious impact on profits
and earning potential of the business yet they find it difficult to comprehend the financial aspects and
take a holistic view of the business. The programme on strategic financial management is designed to
equip the managers with capabilities of financial decision making. It covers important decision making
areas e.g. capital budgeting, working capital management, cost of capital etc.

Participant Benefits
At the end of the programme participants will be able to:
• State basic concepts of financial management.
• Describe financial decision making process and associated tools. Duration: 2 Days
Program Directors :
For Whom Prof. Arindam Banerjee and
Junior and Middle level Managers working in all types of business Dr. Girish Jain

The Art and Science of Value Investing


Background
The program is designed with an aim to build knowledge and make candidates aware about this newly
talked about thought process of Investing. Value Investing, in its simplest form, is the practice of common
investment sense and its application to the stock picking process. If learnt well and applied effectively, it
can be a life changer for equity investors who can increase their wealth manifold. This art is not restricted
to hard core finance professionals. It has been practiced officially for close to 80 years when, Ben Graham,
regarded as the father of value investing, penned down this concept in his landmark book ‘The Intelligent
Investor’. World’s richest investor Warren Buffett and other few stars of investing constellation namely
Charlie Munger, Seth Klarman, Walter Schloss, and Howard Marks have been the practitioners of this
thought process for years now.

Participant Benefits
At the end of the programme participants will be able to:
Duration: 2 Days
• Apply the step-by-step process of stock picking approach in solving problem.
Programme Directors:
Dr. Meena Bhatia and For Whom
Prof. Ankur Kulshrestha, CFA, FCA Employees in the wealth management firms and asset management firms, Employees in the
Treasury/Investment division of any company and Employee in any division of any company who are
keen to become a long term and sensible investor

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15
Yoga is but all around excellence in action.
BOUQUET OF BANKING &
OFFERINGS 2019-20
FINANCE
Workshop on Retail Banking
Background
Banking institutions now days make transactions directly with consumers rather than corporations or
other banks. They offer different services to their customers like savings and transactional accounts,
mortgages, personal loans, debit cards, credit cards and so forth. Customer delight is the key to success
for any service industry. But it has been observed that many a times banks unable to provide best of its
services to these customers because of lack of knowledge on these services/products on the part of
newly recruited employees of bank. Hence this programme is aiming at addressing these issues, so that
they can retain their customers.

Participant Benefits
At the end of the programme participants will be able to:
Duration: 3 Days • Discuss on various types of retail assets and liabilities products.
Program Director : Dr. K.C. Arora • Critically examine the pros and cons of these products.

For Whom
Newly inducted Officers of Public Sector Banks.

FinTech Analytics: Data- Driven Credit Modeling


Background
Modeling credit risk for both personal and company loans is of major importance for banks and financial
institutions. This course will focus on the practical challenges that arise in implementing a variety of
credit models (e.g. bankruptcy and default models retail and commercial entities). It will explore a
number of data-driven approaches to modeling the likelihood that credit-risky borrowers will default on
their obligations using large data sets. This course will tend heavily towards discussions of practical
model implementations and the “frictions” that make these implementations difficult in real-world
settings. It discuss a number of modeling frameworks for estimating default probabilities (PDs) and loss
given default LGD. The models will be built and tested on R-statistical software.

Participant Benefits
At the end of the program, participants will be able to:
• Display the knowledge of credit risk measurement and management and its application to practical
credit modeling framework.
• Describe the properties of credit data and its processing. Duration: 3 Days
• Analyze the results derived from different credit modeling and its implication for business and Program Directors:
policy decisions using R. Dr. Amarnath Bose and
• Design & Test single-borrower credit models, such as those used by banks. Dr. Amrendra Pandey
For Whom
Junior and Middle level finance executives of Banks and Financial institutions.

Measuring Corporate Performance


Background
Shareholders always look for indicators to know, if their investments in the company, is safe and will
multiply in future. Hence it has become very crucial for the managers to have an understanding of how
company’s performance is measured.

Participant Benefits
At the end of the programme participants will be able to :
• Identify the key drivers of the corporate performance.
• Describe how each of the key driver is measured and how can it be used as to identify variations
between the targeted and actual performance.

For Whom
Duration: 2 Days All Junior & Middle Level Managers of Finance & Banking
Program Directors:
Dr. L. Ramani and Prof. Rajeev Sharma

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16
One should learn these three-self-control, charity and compassion.
BOUQUET OF CORPORATE SOCIAL
OFFERINGS 2019-20
RESPONSIBILITY
Corporate Social Responsibility
Background
The concern about the impact of business on society is a global one. It is driven by a gamut of dynamic
societal expectations. In this context, the concept of Corporate Social Responsibility (CSR) has acquired
newer dimensions. Philanthropy is significant but limited in its efficacy and scale to achieve the desired
strides in sustainable and inclusive development.

Participant Benefits
At the end of the programme participants will be able to:
• Describe the concept of Corporate Social Responsibility and Sustainable Development and how it is
different from philanthropy.
• List out the key challenges and issues and how CSR can act as a solution to those issues.
Duration: 2 Days • State some of the best practices adopted by the companies working towards sustainability.
Programme Directors:
Prof. N.N. Sharma & For Whom
Dr. Vineeta Dutta Roy CSR/Sustainability Professionals working at all levels.

Organizational Sustainability and Inclusiveness


Background
Sustainable business is the mantra for the organizations today. High consumer demands will act as a
continuous source for development. Organizations will need to be more responsible and inclusive. For
long term survival, strategic networking of the organizations with no spat with government and society
is required. Sustainability has been captured from the perspectives of sustainable and inclusive
development. In an emerging market, organizations need to view both to avoid consequences of
economic inequality.

Participant Benefits
At the end of the programme participants will be able to:
• Relate sustainability with inclusiveness.
• Describe all terminals of sustainable development and inclusive development. Duration: 1 Day
• Apply the concept of sustainability and inclusiveness in their business. Programme Directors:
Prof. N.N. Sharma & Dr. Rahul Singh
For Whom:
CSR/Sustainability Professionals working at Middle and Higher levels .

Project Design and Management for NGO Managers


Background:
The role of Non-Government Organizations (NGO’s) is supplementing the Government actions for social
development assumes greater importance today. Both national and international bodies are investing a
huge amount of financial and human resources, for implementation of several development projects
both in rural and urban location. Therefore a training program is designed to impart basic project
planning and management skills to the managers of NGO specially those who are involved in
development projects.

Participant Benefits:
At the end of the programme participants will be able to:
• Apply the update and acquire knowledge while designing and managing social development
Duration: 7 Days projects effectively and efficiently.
Programme Directors:
Prof. N.N. Sharma & For Whom
Dr. Vineeta Dutta Roy Persons working at the project level, Managers of NGOs, Development Agencies, MSW, Rural
Development Professionals.

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17
Yoga is but all around excellence in action.
BOUQUET OF GENERAL
OFFERINGS 2019-20
MANAGEMENT
Developing Open Edge for Leaders
Background
In the present business scenario, the role of a leader should involve better situational understanding and
determined execution. Leaders with the desire to excel and strong determination will surely be
instrumental in building a quality organization. Development oriented leaders have an interesting blend
of knowledge, vigour and determination towards achievement of desired goals. They have broader roles
to play in organizational transformation.

Participant Benefits
At the end of the programme participants will be able to:
• List out the traits that a leader must possess for organizational development.
• Demonstrate leadership traits to synergize personal and organizational needs for effective
Duration: 3 Days transformation of the organization and for its overall growth and development.
Program Directors:
Prof. K.K. Sinha and Prof. Akhil Pandey For Whom
Managers to Chief Managers of any Organization

Executive Development Programme


Background
The Executive Development Programme is designed with an aim to develop people from Supervisory
level to the Executive Level. For the successful transition, this programme is designed to enhance their
knowledge base across different functional disciplines and develop a holistic management perspective
by integrating key functional disciplines. . The pedagogy adopted is participatory. Case studies, role
plays, outbound training, group work and discussion are brought to enhance the learning of the
participants.

Participant Benefits
At the end of the programme participants will be able to:
• Demonstrate better managerial skills so that their efficiency in performance can be improved.
• Explain why it’s important to have a better inter personal relationship and how it to be developed at Duration: 5 Days
work place. Program Director: Prof. Akhil Pandey
For Whom
Entry level executives (E1 level) in PSU/State Govt. undertaking and Government departments.

Foundation Course in General Management


Background
Employees are entrepreneurs until they become managers. With new managerial role, come greater
responsibilities and also challenges. At times employees start to feel frustrated when they are unable to
address these problems. This programme is designed with an objective to equip employees with basic
managerial skills so that they can handle the problems with greater confidence.

Participant Benefits
At the end of the programme participants will be able to:
• Describe current issues relating to their nature of business and environment.
• Demonstrate better managerial skills so that their efficiency in performance can be improved.
• Explain why it’s important to have a better inter personal relationship and how it to be developed at
Duration: 12 Days work place.
Program Directors: • Draw action plans and initiatives for their departments.
Prof. K.K. Sinha and Prof. Akhil Pandey
For Whom
Employees who are promoted to new Managerial roles

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18
One should learn these three-self-control, charity and compassion.
BOUQUET OF GENERAL
OFFERINGS 2019-20
MANAGEMENT
Leadership Development Programme
Background
In the present business scenario, the role of a leader should involve better situational understanding and
determined execution. Leaders with the desire to excel and have strong determination will surely be
instrumental in building a quality organization. Development oriented leaders have an interesting blend
of knowledge, vigour and determination towards achievement of desired goals.

Participant Benefits
At the end of the programme participants will be able to:
• List out the traits that a leader must possess for organizational development.
• Show leadership traits to synergize personal and organizational needs for effective transformation
of the organization and for its overall growth and development.
Duration: 5 Days
Program Director: For Whom
Prof. K.K. Sinha Middle and Top level management of all functional domains of any organization.

Managing Diversity and Change


Background
Managing diversity at work place and managing change are two of the few key factors for having a
sustainable business in this competitive and dynamic world. The objective of this program is to
understand and develop competencies of diversity, innovation and change to meet desired level of
performance and implement required frameworks and concepts for driving change in corporate
organizations.

Participant Benefits
At the end of the programme participants will be able to:
• Describe how diversity can be capitalized for effective decision making.
• Apply conflict management skills in negotiation.
• List out the leadership qualities for managing change. Duration: 3 Days
• Explain why there is a greater need for driving innovation. Programme Director:
Prof. R.J. Masilamani
For Whom
Senior and Middle level Executives.

Managing Gen Y
Background
In order to maintain competitive advantage in today’s scenario, it is essential for all organizations to
attract, retain and manage the best talents at workplace, which is a challenging task for management.
Further it is more challenging to create and maintain an effective work environment which can satisfy
the workforce belonging to both Generation-X and Generation-Y. While salary is the top factor in
attracting Generation-X employees to a job benefits vacancy, the Generation-Y places high priority on
employee benefits, which potential employers should keep in mind, among others to retain them.

Participant Benefits
At the end of the programme participants will be able to:
• State characteristics, principles, skills, styles and expectations of Gen-Y employees.
• Describe important ways of connecting to and managing Gen-Y for achieving competitive edge in
Duration: 2 Days business.
Program Directors: • Critically examine the issues and challenges before the corporate managers today for reorienting
Dr. Jaya Gupta and organizational policies, systems and processes to ensure motivating and productive work culture.
Prof. Himanshi Tiwari
For Whom
Junior and Middle level Executives of Public and Private Sectors

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19
Yoga is but all around excellence in action.
BOUQUET OF GENERAL
OFFERINGS 2019-20
MANAGEMENT
Sales Training for Front Line Executives
Background
Development of the products and the services are the two key aspects of the growth and success of any
business. Sales staff is the vehicle that moves products and services into the hands of customers. Hence it
is more important that these front line executives to equip themselves with selling skill. The main
objective of this program is to impart knowledge of service quality issues & customer handling and
relationship skill and assessment of customer expectation for effective service delivery.

Participant Benefits
At the end of the programme participants will be able to:
• Explain the significance of ‘Servitude’ in modern retail.
• Demonstrate essential skills for providing superior customer experience.
Duration: 3 Days • Describe the effective HR practices in modern retail.
Program Director: Dr. Pankaj Priya • State how to impart direction and orient themselves to customer relations.

For Whom
Front Line Sales Executives of any Organization.

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20
One should learn these three-self-control, charity and compassion.
BOUQUET OF HUMAN RESOURCE
OFFERINGS 2019-20
MANAGEMENT
Coaching, Counseling and Mentoring
Background
This insightful workshop explores the core skills and attitudes needed by managers in providing support
for growth and performance. It defines the requirements of a person-cantered approach to building a
learning team. Organizations today thrive on top performers who know how to learn, adapt, and stretch,
people who solve, rather than create problems.

Participant Benefits
At the end of the programme participants will be able to:
• List out few performance improving techniques.
• Examine the barriers faced while achieving individual excellence at workplace.
• Apply the core skills of coaching, counselling and mentoring the employees.
Duration: 3 Days • Build strong interpersonal skills with their mentee/coachee.
Program Director: Dr.Manosi Chaudhuri • Identify and deal with problems in the mentoring relationship.

For Whom:
Senior Management, HR Managers, Functional/Departmental Heads

Collective Bargaining & Worker’s Participation in Management


Background
Some of the basic requirements for prevention of industrial disputes are workers participation in
management and collective bargaining. With the liberalization of the economy, industrial relations in
India have changed over the last 10-15 years. Leveraging the potentials of employees by creating a win -
win culture at work place is the endeavour of every management today. Collective bargaining and
workers’ participation in management have been two such important mechanisms which help the
organization to maintain industrial peace and harmony.

Participant Benefits
At the end of the programme participants will be able to:
• Identify the sources of the conflict between management and unions and resolve the conflict.
• Describe the importance of participative management. Duration: 3 Days
• Discuss the current trends in maintaining progressive IR and steps to implement effective grievance Program Director: Dr. Navin Srivastava
redressal system.

For Whom
Managers and Senior Managers in all types of Business

Competency Mapping
Background
Competency mapping is a process through which one assesses and determines one’s strengths as an
individual worker and in some cases, as part of an organization. This process helps the employer or the
Human Resource Team to decide, that where a particular employee would can work best, as per his/her
knowledge, skills and attitudes.

Participant Benefits
At the end of the programme participants will be able to:
• Identify and describe the elements of competency and how to use them.
• Relate competency based management with strategy and structure of the organization.
• Measure one’s real potential through competency framework.
Duration: 2 Days
Program Directors: For Whom
Dr. Parameswar Nayak and Every Manager who aspires to develop himself/herself as an effective leader, especially in HR functions.
Dr. Manosi Chaudhuri

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21
Yoga is but all around excellence in action.
BOUQUET OF HUMAN RESOURCE
OFFERINGS 2019-20
MANAGEMENT
Conflict Management
Background
Conflict can have a positive effect, but if left unaddressed, the dysfunctional aspects of conflict may lead
to damage relationships, destroy creativity and productivity, less commitment and wastage of resources.
By taking a number of conflict management tools, techniques and theories and putting them into
practical situations, this conflict management training course aims to turn conflict into a productive
force.

Participant Benefits
At the end of the programme participants will be able to:
• Identify the sources of conflict at workplace and how it can be used for maximizing benefits.
• Identify individual conflict management style.
Duration: 2 Days • Describe how conflicts can be resolved in a win-win way.
Program Directors:
Dr. Manosi Chaudhuri and For Whom
Dr. Jaya Gupta Managers and Senior Managers in any Business

Creating a Winning Team


Background
An organization is a place where men, material and machine all are synthesized for the fulfillment of
organization objectives but, the essence of its success depends on efficient and effective contribution
derived from its workforce. There is always an existing need for training and development in such areas of
team and group dynamics for achieving overall quality performance of the organization.

Participant Benefits
At the end of the programme participants will be able to:
• Get an insight of one’s own style of personality and type of team player.
• Create a space and environment for open and honest conversation at workplace so that team
relationship can be enhanced.
• Identify challenges and strength most critical for team success and building up strategies to cope
up. Duration: 3 Days
• Describe why teams and team work is so important in today’s organization. Program Director:
• Demonstrate how to handle conflicts at work place Dr. Manosi Chaudhuri and
Dr. Itilekha Dash
For Whom
Executives at Junior and Middle levels in all functional domains of Organization

Developing Meritocracy and Collaboration


Background
Striving towards excellence cannot be achieved without promoting meritocracy and creating a culture of
collaboration. The objective of this program is to understand and develop competencies for empowering
people and building collaborative work culture of high performance to meet desired level of
performance

Participant Benefits
At the end of the programme participants will be able to:
• Create a stretch opportunities for empowering people.
• Build a high performance culture towards Excellence.
• Identify the developmental needs and give feedback effectively.
Duration: 3 Days • Create an environment of effective communication and develop attitudes and skills for effective
Program Directors: learning.
Dr. Manosi Chaudhuri and • Describe how collaboration happens with internal and external networks in an Organization.
Dr. Navin Shrivastava
For Whom:
Senior and Middle level Executives of any Organization

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22
One should learn these three-self-control, charity and compassion.
BOUQUET OF HUMAN RESOURCE
OFFERINGS 2019-20
MANAGEMENT
Enhancing Managerial Effectiveness
Background
Looking into the rapidly changing business environment and an increase in competition in all types of
business, it is very important to realize the change in the culture and practices that the management of an
organization adopts. For this the management should prepare itself by focusing on more effective and
efficiency in performance in employees so that they can face any challenges.

Participant Benefits
At the end of the programme participants will be able to:
• Describe the components of a strong organizational culture.
• Identify own strength and weakness and improve psychological wellbeing.
• List out the roles and responsibilities of a manager.
Duration: 3 Days • Demonstrate the required competencies and skill sets to perform the role successfully.
Program Directors:
Dr. Navin Shrivastava and For Whom
Prof. Himanshi Tiwari Junior and Middle level Managers in all functional domains of any Organization.

Great Habits of Highly Effective People


Background
Success begets success. No organization can succeed until individuals within it succeed. Habits
determine 95% of a person’s behaviour. So, it is imperative that individuals inculcate right set of
habits.The present program aims at making people effective not only in their personal area but also in
their professional life. The aim is to change the way the participants approach their jobs, relationships,
problems and opportunities by breaking common ineffective behaviour, creating high level of trust,
developing strong inter personal relationships etc.

Participant Benefits
At the end of the programme participants will be able to:
• Distinguish between effective and ineffective habits.
• Draft own mission statement.
• Identify barriers to reach their goals, priorities and choices. Duration: 2 Days
• Apply effective planning and prioritisation techniques, time management skills. Program Director: Dr. Itilekha Dash
• Apply effective problem solving and collaborative decision making.

For Whom
Employees at all levels across the Organization.

HR for HR Professionals
Background
The HR function acts as the backbone of the organization and thus it becomes very important that the
concerned managers should understand the importance of Human Resource functions to align it with
the organization goals. This programme is designed with an objective to facilitate the human resources
to further upgrade and contribute significantly towards organization development. It would also help
the participants to build a strong understanding of the strategic and functional roles of HR managers in
the organization.

Participant Benefits
At the end of the programme participants will be able to:
• State few recent trends and best practices in HR.
Duration: 3 Days • Identify and develop their inherent HR potential and thus equip themselves to handle people
Program Directors: issues better.
Prof. K.K. Sinha and • Apply the best practices in their respective organizations.
Prof. Akhil Pandey
For Whom
Senior Management, HR Managers, and Functional/Departmental Heads of any organization

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Yoga is but all around excellence in action.
BOUQUET OF HUMAN RESOURCE
OFFERINGS 2019-20
MANAGEMENT
Leading & Winning the EI Way: Emotional Intelligence (EI/EQ) Workshop
Background
It is not the Intelligent Quotient, but the Emotional intelligence that differentiates one employee from
other. At workplace one of the most difficult tasks is to work with different sets of mind and levels of
employees. Meeting their expectations, working in coordination requires a great degree of emotional
maturity. The program examines the science of emotional intelligence. It is designed to equip
participants with the dynamic emotional skills that distinguish outstanding leaders from the average.

Participant Benefits
At the end of the programme participants will be able to:
• Describe how EI is an essential ingredient of leadership development.
• Explain the importance of EI for developing personality & managing relationships.
Duration: 2 Days
Program Directors: For Whom
Prof. Himanshi Tiwari and Junior and Middle level employees of all functional domains of any Organization
Prof. Rajeev Sharma

Mental Conditioning
Background
Organizational effectiveness depends greatly on mental agility, self-motivation and willingness of
individual employees to do the assigned work. The organizational productivity can be enhanced through
a proper alignment of employees’ personal goals and aspirations with organizational goals. It can be
achieved when there is a healthy and well-balanced employer employee relationship. To be successful,
employees are required to do the things that make the difference for the winners.

Participant Benefits
At the end of the programme participants will be able to:
• Explain the need for and impact of Mental Conditioning for aligning personal goals of individual
employees with the shared vision, mission and goals of the organization.
• Describe how to improve their level of motivation, commitment and positive attitude towards the Duration: 2 Days
team. Program Director:
Dr. Manosi Chaudhuri
For Whom
Officers, Managers and Senior Managers of all functional disciplines of any Organization.

ROI for Training


Background
Organizations are investing heavily on training and learning initiatives with an aim to achieve excellence
at workplace. But question remains how far these investments are justified? Is there any measure where
we can calculate the return on investment made?

Keeping this in mind this particular programme is designed with an objective to provide a platform for
acquiring skills on the concept of training evaluation and ROI.

Participant Benefits
At the end of the programme participants will be able to:
• Differentiate Kirk Patrick model of evaluation from Jack Phillips model.
Duration: 3 Days • Describe the guiding principles of ROI determination.
Program Directors: • Explain the steps of ROI determination.
Dr. Itilekha Dash & • Explain how to isolate the effect of training from other contributing factors.
Prof. Himanshi Tiwari
For Whom
Training and HR professionals of any Organization

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One should learn these three-self-control, charity and compassion.
BOUQUET OF HUMAN RESOURCE
OFFERINGS 2019-20
MANAGEMENT
Stress Management in the Workplace
Background
Stress is a state of equilibrium in which the demands of an employee’s job and personal life are equal.
Juggling/competing demands is stressful and leads to lower productivity, sickness, and absenteeism.

Participant Benefits
At the end of the programme participants will be able to:
• Describe the impact work/life balance has on employees.
• Discuss and recommend steps that truly support work/life benefits.
• Examine the human resources strategy to see if it supports the company’s mission.

For Whom
Duration: 3 Days HR Managers, Departmental Heads, Team Leaders from any medium and large PSU’s and Private Sector
Program Directors: Enterprises.
Dr. Manosi Chaudhuri and
Dr. Navin Shrivastava

Workshop on HR Analytics
Background
The success of any organization depends on its people. The organizations which can attract, utilize &
manage and retain the right competencies, gain the competitive advantages and achieve long term
success. Again the technological advancement helps us in capturing more information across employee
life cycle events at a very cheaper rate. Thus in this process, HR has been now generating humungous
data than ever before. It is also believed that the insight into the future is the greatest asset anyone can
have today. But the issue is often HR professionals struggle to glean insight and making smart and fact
based decision.

Participant Benefits
At the end of the programme participants will be able to:
• Describe different types of HR metrics relevant to your organization.
• Explain the plausible reasons behind occurrence of any event/phenomena by using Descriptive
Analytics. Duration: 3 Days
• Make prediction about people management decisions in organization based on existing data. Program Directors:
• Make suggestions to the organizations on how to optimize the use of human potentials based on
the analytics. Dr. G.N. Patel and Dr. Itilekha Dash

For Whom
Middle and Senior level Management of HR

Happiness: A Blissful State


Background
Organizations now a days are believing on employee delight and happiness at work. This has been
recently highlighted in the Harvard researches on Organizational happiness. The workshop is an
opportunity for all aspirants to capitalize on their individual brilliance to achieve organizational delight
and development. The objective of this programme is to explore the eternal truth of personal and
professional well being.

Participant Benefits
At the end of the programme participants will be able to :
• Describe self and realize the internal strength of eternal happiness.
• Describe the role of work engagement, job satisfaction and affective organizational commitment
Duration: 2 Days on individual happiness
Program Director : • Recognize the value of a focused and directional approach towards realization of happiness
Dr. Navin Shrivastava
For Whom
Middle and Higher level corporate executives.

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Yoga is but all around excellence in action.
BOUQUET OF ENTREPRENEURSHIP
OFFERINGS 2019-20

Building Intrapreneurship Culture in an Organization


Background
For individuals who are in authority positions, it is important for them to inspire individuals to think like
an entrepreneur. This is a key component in helping an organization keep an aggressive edge over their
opposition. Intrapreneurship is when a person works for a company and behaves like an entrepreneur.
An intrapreneur is someone who thinks like an entrepreneur yet is a representative inside an association.
They get that steady pay-check, but they want to bring ideas to the surface and know they can impact
decisions and the trajectory of the business.

Participant Benefits
At the end of the programme participants will be able to:
• Think, see and act entrepreneurially
• Develop business idea by Ideation Methods & Design Thinking Methods.
Duration: 3 Days • Develop a mind-set to be able to identify opportunities and create an action plan to leverage those
opportunities
Program Director : Dr. Abha Rishi • Learn about Incubation Models and Incubation Experiments

For Whom
Executives of all middle level management(minimum 15 executives)

Investing in Start-ups through CVF (Corporate Venture Fund)


Background
Securing and managing funds for their corporate venture is a crucial part for intrapreneurs. Guiding them
to develop the business case for their ideas, and secure funds to translate ideas into reality.

Participant Benefits
At the end of the programme participants will be able to:
• Create financial statements for new ventures within the corporate environment.
• Examine valuation techniques for understanding how to assess and grow the value of the corporate
venture.
• Explore the different sources of internal and external financing for the corporate venture.
• Structure a funding deal and pitch the corporate venture.
Duration: 3 Days
For Whom
Employees concerning finance department.(Minimum 15 executives) Program Directors:
Dr. Abha Rishi and Mr Chittransh Verma

Measuring KPIs of Innovation


Background
Because of the abstract and somewhat uncertain nature of innovation, finding the right metrics to
measure innovation can be tricky. While we recognize that finding the correct measurements to quantify
advancement can be difficult, it doesn't need to overpower, as there are various metrics that are usually
used to gauge innovation. Measuring innovation is only worth it with a set of metrics that help you to
move your business forward. The most important function of measuring innovation is simple: to ensure
you’re going to the right direction.

Participant Benefits
At the end of the programme participants will be able to:
• Understand the key performance indicators for innovation
Duration: 2 Days • Measure the Key Performance Indicators (KPIs)
• Calculate and develop the competencies
Program Directors: • Access funds and networks to enhance innovation
Dr. Abha Rishi and Mr Chittransh Verma
For Whom
Employees implementing the innovation(minimum 15 executives)

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BOUQUET OF ENTREPRENEURSHIP
OFFERINGS 2019-20

Structure Business Model


Background
A step-by-step plan for mapping the generation of revenues and making profit for the business.
Explaining what products or services the business plans to manufacture and market, and how it plans to
do so, including what expenses it will incur.

Participant Benefits
At the end of the programme participants will be able to:
• Understand how to create and deliver value for existing and future customers of the company
• Effectively identify real customers
• Segment customers and develop a minimum viable product (MVP)
• Develop a business model that encompasses the product or service, customers, and economic
engine
Duration: 2 Days
For Whom
Program Director : Dr. Abha Rishi Employees implementing the innovation(minimum 15 executives)

Crafting Strategies for Innovation


Background
Innovation is a crucial component of business strategy, but the process of innovation may seem difficult
to manage. To plan organizational initiatives around innovation or to bolster innovation requires a firm
grasp of the innovation process.

Participant Benefits
At the end of the programme participants will be able to:
• Examine how to audit a company's internal environment to establish a framework for its innovation
capabilities.
• Create a plan for an organizational structure and operational format.
• Analyse corporate culture to identify creative capabilities that leverage the company's best
practices for innovation. Duration: 2 Days
• Evaluate innovation portfolios and compose innovation strategies
Program Director: Dr. Abha Rishi
For Whom
Employees implementing the innovation(minimum 15 executives)

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Yoga is but all around excellence in action.
BOUQUET OF INFORMATION
OFFERINGS 2019-20
TECHNOLOGY
Business Modeling Using Excel
Background
Excel is arguably the single most important tool and is all pervasive in academics and business. A good
knowledge of excel makes one more proficient with analysis of data. The level of excel knowledge can be
easily improved as most are familiar with the tool at the basic level.

Participant Benefits
At the end of the programme participants will be able to:
• Recall few formulae, functions, database lists and macros after creative using of excel.
• Outline governing model design and construction and explain how to design and build in accuracy
from the outset best practice modelling techniques.
• Identify common pitfalls and run sensitivities and what-if analysis to gain information about
Duration: 2 Days performance.
Program Director:
Dr. Amarnath Bose For Whom
Employees who have a working knowledge of excel and who wish to explore the full potential of this
software.

Digital Business Strategy


Background
Businesses today are under tremendous pressure from a number of different fronts- competitive
pressure, customer expectation, regulatory pressure and increasing aspirations for global expansion. All
of these combined together necessitates a relook in the internal IT landscape of companies.
Organizations need to align and synchronize their IT and business strategies. This will help in further
enhancing capabilities and help to understand changing scenario leading to optimization of resources.

Participant Benefits
At the end of the programme participants will be able to:
• Synchronize their business strategy with its IT strategy.
• Manage IT infrastructure and implement IT projects.
Duration: 2 Days
For Whom Program Directors:
Senior Executives and Managers those involved in crafting and implementing IT and Business Strategies Prof. Akhil Pandey and
Dr. Nimisha Singh

Information Systems Security, Cyber Security & Cyber Law


Background
Information system management is both the cause and cure of cyber security problems as attackers
exploit technology related vulnerability. For securing information, an organization needs to develop a
culture of collaboration across business units and among employees as security and convenience are
inversely related. Also, with global expansion of business, organizations need to follow the security
regulations in the country of operation.

Participant Benefits
At the end of the programme participants will be able to:
• Incorporate security policy in business model.
• Compliance with information security standards and policy.
Duration: 3 Days
Program Directors: For Whom
Prof. Sanjiva Shankar Dubey and Senior Executives and Managers responsible for framing and implementing security policy
Dr. Nimisha Singh

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One should learn these three-self-control, charity and compassion.
BOUQUET OF INFORMATION
OFFERINGS 2019-20
TECHNOLOGY
Information Technology Management
Background
Emerging Technologies are driving major business transformations and leading to the creation of more
intelligent and agile enterprises. Every managers must develop deep appreciation to use Emerging
Technologies in their business to survive and grow.

In this course, the participants will be exposed to various emerging Technologies such as AI, Big data,
Machine Learning, ioT, SMAC Stack and its applications in various industry verticals.

Participant Benefits
At the end of the programme participants will be able to:
• Describe few emerging technologies like AI, Cloud, iOT, SMAC etc.
Duration: 2 Days • Apply methodologies to implement emerging technologies in their business.
Program Director: • Use IBM Watson, IBM Blue Mix, Socrative, Google Analystics etc. in their projects.
Prof. Sanjiva Shankar Dubey
For Whom
Middle level Managers

Innovation through IT: Success in Volatile Economy


Background
As Indian technology firms are moving towards positions of global market
leadership, it is increasingly important for them to create sustainable competitive advantage based on IT
innovation. They also need to understand the evolving organizational models, models of
entrepreneurship and corporate venturing. Management of high value technology is focused on the
entire life cycle of the development till support. This programme is designed with an objective of to make
the participants understand the various aspects of managing technology and innovation.

Participant Benefits
At the end of the programme participants will be able to:
• Describe business driven technology, its products and services.
• Manage technology and innovation in an efficient way. Duration: 2 Days
Program Director: Prof. Kapil Garg
For Whom
Junior and Middle level Executives/ Management professionals.

Transforming Business: Digital Enterprise


Background
Over the past fifty years, Information Technology radically reshaped and transformed competition and
strategy twice and today we stand at the brink of third transformation. Digital Transformation led by
emerging digital technologies. Some of the key emerging technologies driving the Digital
Transformation includes: Mobility, Big Data and Analytics, Social Media, Cloud Computing, Internet of
Things (IoT) etc. Here in digital transformation technology moves out of the mainstream of enterprise
and it impacts drastically how we do various activities. Development in the digital technology is
changing the landscape in many industries. Only a few firms have positioned themselves to capture the
real benefits and many companies still have a long way to go in digital transformation. This Programme
aims to enrich Executives and Managers on how to transform their business using the emerging digital
technologies.
Participant Benefits
At the end of the programme participants will be able to:
Duration: 2 Days • List out few key emerging technologies driving the digital transformation.
Program Director: • Explain how knowledge on Big data analytics, Internet of things, cloud computing etc. would help
Prof. Kapil Garg them work better.
For Whom
Middle and Senior level Executives/ Management professionals of all functional domains of any
Organization

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Yoga is but all around excellence in action.
BOUQUET OF INFORMATION
OFFERINGS 2019-20
TECHNOLOGY
Emerging Technology in Management:Foundation
Background
Emerging Technology is fascinating, powerful and have unforeseen potential. Young Managers are
required to understand ET capabilities and be aware of its potential to make their firms competitive and
grow. The keen interest in emerging technology stems from both a competitive advantage standpoint as
well as a societal need point of view . The world of business and governance needs them more than ever.
This 3 days program will expose the managers to wide range of emerging technology and how to apply
them at their place of work.

This program has wide acceptance amongst young Managers

Participants Benefits
After attending the program the aprticipants would have hands on experience in adopiting the following
Duration : 3 Days
technology
Program Director :
• Cloud computing, SMAC, Crowd sourcing
Prof. Sanjiva Shankar Dubey • Artificial Intelligence and Machine Learning
• Big data, Video Analytics,
• AR/VR, Gamification, Gesture control,
• Blockchain and its potential
• Hands on exercise on Chatfuel and Appyfy

For Whom
Junior Level Managers

Emerging Technology Platforms and Services


Background
Emerging Technology is fascinating, powerful and have unforeseen potential. Senior managers have to
seize the opportunity using the Emerging technology. They need to understand the opportunity
assessment, planning for adoption and make proposals for implementation seeking top management
support . This 2 days program will enable them to undertake projects and program to create new
emerging technology platform and services to wide range of emerging technology and how to apply
them at their place of work.

This program is successfully offered by the faculty in Dubai/Singapore and India for Managers .

Participants Benefits
After attending the program the participants would be able to demonstrate do how for undertaking
ETPS projects by learning Duration : 2 Days
Building Disruptive models of Program Director :
• Mobile Apps Prof. Sanjiva Shankar Dubey
• Creating Value out of Social Media
• Platform Enterprise
• Platform Architecture
• Platform Cooperative
• Platform pricing : freemium, bundled, and two-sided pricing
• Managing COST Benefits,
• Projects and Program management for ETPS
• Hands on exercise on Sharetribe and WIX

For Whom
Middle and Senior level Managers /AGM/DGMs

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One should learn these three-self-control, charity and compassion.
BOUQUET OF INFORMATION
OFFERINGS 2019-20
TECHNOLOGY
Top Management retreat on Digital Transformation & Industry 4.0
Back Ground
The pace at which the disruptive Technology is shaping industry is staggering . Emerging technology
such as AI, BI, Big Data, 3 D printing, Robotics and many others have become absolutely integral to overall
business strategy. Digital transformation is the profound transformation of business and organizational
activities, processes, competencies and models to fully leverage the changes and opportunities of a mix
of digital technologies and their accelerating impact across society in a strategic and prioritized way, with
present and future Executive leadership must understand, participate and drive the technology led
transformation before it is too late. They need to guide decisions around technology investments to
leverage enormous impact on an organization’s ability to provide services and/or goods, acquire
customers, manage operations and ultimately drive profit.

This 2 days program will enable them to drive the organization on the path of Digital Transformation and
Duration: 2 Days adoption of Industry 4.0 .
Program Director:
Prof. Sanjiva Shankar Dubey Participants Benefits
After attending the program the participants would be able to lead Digital Transformation of their
company
Specifically they will learn Why, What and Do How of the various Digital technologies and be able to set
up new business models, projects and programs agenda for their corporation
• Industry 4.0 / Services 4.0 / The Internet of everywhere
• Digital economy ecosystem Recognize and know how to compete in winner-take-all markets, one
and two-sided networks, and the context of multi-homing.
• Define platform businesses, distinguishing among input suppliers, markets and true platforms, and
why these differences matter.
• Develop strategies for launching new platforms/ Mass Mobile Customisation
• Teal Organization / Agile and Liquid corporation /Virtual Corporation
• Hands on exercise on share tribe

For Whom
Senior level Management.

Blockchain Foundation, Principles and Business Applications


Background
Blockchain has received a lot of attention in the public discussion and in the media. Some enthusiasts
claim that the blockchain is the biggest invention since the emergence of the Internet. Blockchains are a
novel approach to the distributed database. The innovation comes from incorporating old technology in
new ways. You can think of blockchains as distributed databases that a group of individuals controls and
that store and share information.

Participant Benefits
At the end of the programme participants will be able to:
• To understand Business Blockchain and Distributed Ledger Technologies
• Various methods and platforms that can be used to decentralize a process or system
Duration: 2 Days • Cryptography and Technical Foundations, introduces the theoretical foundations cryptography
• Financial markets cases for blockchain technology in the financial sector.
Program Directors : • Scalability and Other Challenges
Dr. Abha Rishi and Mr Bibin Babu • Information about the current landscape, projects, and research efforts related to blockchain
technology
• Examine the various global best practices that have been adopted by digital natives and digital
innovators globally for creating optimised, flexible processes and transformed products.

For Whom
This programme is recommended for executives, managers, planners and analysts who are seeking
practical ideas for applying blockchain concepts in Government sectors, Sourcing, Supply Chain, Human
Resources, Marketing, Financial Technology, Real Estate and Insurance. The programme is designed for
those engaged at middle and senior management levels in organisations, and who are keen to create a
blueprint for transformation of their company using innovative technology such as Blockchain.
(Minimum 15 executives)

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Yoga is but all around excellence in action.
BOUQUET OF INSURANCE
OFFERINGS 2019-20
MANAGEMENT
Basic Insurance Concepts for Corporate Executives
Background
Each corporate house has a small unit/team which co-ordinates with insurance companies for the
insurance related matter. Normally they are from non-insurance background. An input on insurance (Life
& Non Life both) would add value to their job profile and thus they can able to deal with them in a better
way.

Participant Benefits
At the end of the programme participants will be able to:
• Describe basic concepts and features of all corporate related insurance policies/programmes
marketed in India.

For Whom
Duration: 2 Days
Managers/Executives looking after the insurance related portfolio in Organization (HR/Finance dept.)
Program Director:
Prof. Manoj Kumar Pandey

Claim Management for Insurance Brokers


Background
The insurance businesses are often challenged by more stringent compliance with Government
regulations on one hand and increasing expectations from consumers on the other hand. Keeping this in
mind, efficient claim management is considered one of the vitl tools to achieve the success. IRDA has
proposed brokerage houses to take up insurance claim settlement as a fee based activity to augment
their income and help clients. This course input will help executive of the brokerage house to prepare for
this opportunity.

Participant Benefit
At the end of the programme participants will be able to:
• Describe basic concepts/ documentation/process involved in claim settlement for both life & non-
life & policies.
Duration: 2 Days
Program Director:
For Whom
Prof. Manoj Kumar Pandey
Executives working in Insurance Broking Houses

Effective Handling Reinsurance Portfolio


Background
Health insurance has emerged as a separate line of late primarily because of the kind of volume it handles
today. It is already a 30,000 plus crore portfolio today The Health Insurance industry in India has seen
numerous changes over the past one decade. The entry of standalone players, separate regulation, the
mode of distribution, the regulatory changes, technological improvements together with the growing
interest of government have all driven the industry to its current position.
Regulatory initiatives such as enhancing the scope for product innovations, making provisions to reward
healthy behaviour of policyholders, easing the process of product approval and facilitating the
provision of wellness and preventive features as part of Health Insurance Policies have substantially
added the growth of the portfolio.
The phenomenal growth has brought in many challenges also .The ever increasing cost of healthcare and
several other allied issues make the sustainability of this portfolio very difficult.
Duration: 5 Days
Program Director: Participant Benefits
At the end of the programme participants will be able to:
Prof. Abhijit Chattoraj
• State Health Insurance regulation in India.
• Examine the issues of morbidity and risk selection.
• Describe medical underwriting , clinical audit, fraud and abuse management.
• Examine the intricacies of claims management.
• Describe basic concepts and features of all corporate related insurance policies / programmes
marketed in India.

For Whom
Middle and Senior Executives in General Insurance and standalone health insurance Companies who are
involved in development, pricing, underwriting and marketing of health insurance products, Health
providers, TPAs, Academicians, Researchers, Consultants & Broking Firms.

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BOUQUET OF INSURANCE
OFFERINGS 2019-20
MANAGEMENT
Effective and Efficient Management of Health Portfolio
Background
Health insurance has emerged as a separate line of late primarily because of the kind of volume it handles
today. It is already a 30,000 plus crore portfolio today The Health Insurance industry in India has seen
numerous changes over the past one decade. The entry of standalone players, separate regulation, the
mode of distribution, the regulatory changes, technological improvements together with the growing
interest of government have all driven the industry to its current position.
Regulatory initiatives such as enhancing the scope for product innovations, making provisions to reward
healthy behaviour of policyholders, easing the process of product approval and facilitating the
provision of wellness and preventive features as part of Health Insurance Policies have substantially
added the growth of the portfolio.
The phenomenal growth has brought in many challenges also .The ever increasing cost of healthcare and
several other allied issues make the sustainability of this portfolio very difficult.

Participant Benefits
Duration:5 Days At the end of the programme participants will be able to:
Program Director: • State Health Insurance regulation in India.
Prof. Abhijit Chattoraj • Examine the issues of morbidity and risk selection.
• Describe medical underwriting , clinical audit, fraud and abuse management.
• Examine the intricacies of claims management.
• Describe basic concepts and features of all corporate related insurance policies / programmes
marketed in India.

For Whom
Middle and Senior Executives in General Insurance and standalone health insurance Companies who are
involved in development, pricing, underwriting and marketing of health insurance products, Health
providers, TPAs, Academicians, Researchers, Consultants & Broking Firms.

Executive Development for Marketing Officials


Background
The hallmark for success of an organization depends on how realistically its officials are able to drive its
business and service processes in a dynamic business environment. The roles of marketing officials are
even more crucial as they are the face of the organization dealing directly with the customers be it
institutional, individual or retail. They need to develop themselves and their team to create a culture of
high performance. The marketing domain in insurance has undergone a sea-change in last decade. We
have entered in to a new era with different kinds of challenges and opportunities.

Participant Benefits
At the end of the programme participants will be able to:
• Describe the changing paradigm of General Insurance Industry in India more specific to marketing
domain.
• Explain the basic concepts of Marketing, Customer Relationship Management & Managing Duration: 3 Days
Customer Expectations. Program Director:
• Apply the principles and concepts of marketing in personal selling & handling objections. Prof. Manoj Kumar Pandey and
Dr. Abhijit Chattoraj
For Whom
Line and Middle level Managers of Insurance Company

Insurance for All


Background
Insurance is important to cover the risk of life, property and also individual financial planning for future
needs and tax saving. When any insured suffer a loss, he/she will be indemnified, as well as the peace of
mind knowing that one will be able to get back on his/her feet again. It is important to understand how
insurance works and why it is necessary to have it.

Participant Benefits
At the end of the programme participants will be able to:
• Describe different types of Insurances.
• Critically examine the benefits offered under each insurance plan.

Duration: 2 Days For Whom


Program Directors: Managers/Executives looking after the Insurance related portfolio in corporate sector
Prof. Manoj Kumar Pandey and
Prof. Monika Mittal

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Yoga is but all around excellence in action.
BOUQUET OF INSURANCE
OFFERINGS 2019-20
MANAGEMENT
Managing Risk Associated with Industries
Background
Every business enterprise involves large number of risks and uncertainties. This is an omnipresent threat
which is all around us and endangers the assets as well as individuals of an enterprise. Certain risk can be
avoided by taking precautionary measures on time, but there are certain risks that are unavoidable and
it’s beyond the control of human beings. Insurance is the way by which we can protect us from all these
unavoidable risks.

Participant Benefits
At the end of the programme participants will be able to:
• Identify the common hazards that often plague the manufacturing as well as service industry alike.
• Explain the simple loss mitigating methods which can prevent or at least reduce the impact of the
possible losses arising out of these hazards.
Duration: 2 Days • List out the steps to be taken to tackle the wrath of the natural catastrophes.
Program Director: Prof. Monika Mittal • Describe financial risk management.

For Whom
Middle level Executives with responsibility of managing commonly encountered hazards, Consultants,
Brokers and Financial Advisors

Prudent Management of Liability Insurance


Background
Liability Insurance portfolio in India and neighbouring countries has started taking off. The portfolio has
enormous potential and offers huge opportunity. Economic development alongside increased legal
consciousness would drive this portfolio in days to come. There are plenty of challenges also. Most tort
laws are not codified in India.

Participant Benefits:
At the end of the programme participants will be able to:
• Discuss risk assessment, risk improvement, policy wordings etc.
• Analyse the reasons for adverse claims experience in the world Liability Analyse the rudiments of
liability underwriting, various triggers.
• Describe emerging trends in Indian Liability Insurance market and technique. Duration: 3 Days
Program Director:
Dr. Abhijit Chattoraj

Effective and Efficient Administration of Motor Portfolio


Background
Motor Insurance Portfolio continues to be the largest portfolio with Rs 59246.11 premium and a market
share of 39.32 % in 2017-18 as against 39.22% in 2016-17. It registered a growth rate of 17.90% in 2017-18
The incurred claim ratio is over 80% in 2017-18 .Given the fact, that insurers can have restricted control
over motor liability losses, the own damage losses can be arrested through effective underwriting and
claims management .

Participant Benefits
At the end of the program participants will be able to:
• Describe the finer nuances of motor underwriting and policy conditions.
• State implications of high tech Vehicles in underwriting and claims management.
Duration: 3 days • Apply different rules of M.V. Act and ensure speedy claims settlement.
Program Director:
Dr. Abhijit Chattoraj For Whom
Managers/ Executives working in claim settlement division

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One should learn these three-self-control, charity and compassion.
BOUQUET OF INSURANCE
OFFERINGS 2019-20
MANAGEMENT
Prudent Administration of Fire Insurance
Background
The fire portfolio at Rs.10780.70 crore in 2017-18 posted a marginal growth of 13%. The steep downturn
in Fire Insurance over the years clearly demonstrates that the portfolio has not been managed properly.
With its huge potential, it is imperative to manage this portfolio by pricing the risk adequately. Better risk
management and improved underwriting techniques together can bolster the potential of this portfolio.

Participant Benefits
At the end of the programme participants will be able to:
• Describe Fire and Business Interruption Insurance concepts and practices.
• State nuances in material damage Policies like IAR & Mega Policy including Petrochemical risks.
• State various Inspection procedures and risk assessment techniques.
Duration: 3 Days
Program Director: Dr.Abhijit Chattoraj For Whom
Executives/Managers working in Insurance Company

Administration of Marine (Cargo) Insurance


Background
Though Marine insurance market has been stagnating over the years and the total business is close to
Rs.3000 crores, the portfolio would grow very fast once the price correction takes place. The objective of
the programme is to familiarise executives with knowledge of Cargo segment. Marine Cargo Insurance
comprises two major branches, the Marine Hull (Insurance of vessels plying in water) and Marine Cargo
(Insurance of goods in transit by any mode).The English Marine Insurance Act 1906 ,the Indian Marine
Insurance Act 1963 and Cargo clauses 2009-A Comparison of the 1982 and 2009 Clauses with additional
commentary Hence it is desired that a Marine Insurance practitioners comprehends the knowledge of
both these branches of Marine Insurance.

Participants Benefits
At the end of the programme participants will be able to: Duration: 3 Days
• Describe various clauses pertaining to claim management Program Director: Dr. Abhijit Chattoraj
• State underwriting procedures & practices of Marine Cargo Business.

For Whom
Executive/Managers dealing with insurance department of Marine Cargo Business

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Yoga is but all around excellence in action.
BOUQUET OF INTERNATIONAL
OFFERINGS 2019-20
BUSINESS
Export and Import Procedure and Documentation
Background
In order to compete successfully in international trade, it is very important for an organization to
understand the complex documentation and procedures framework required for export-import
business. It is also equally essential to keep abreast with the process improvement aided by technology
introduced by the Government. The programme has been designed to develop a comprehensive and
integrated approach to export-import transactions in an organization.

Participant Benefits
At the end of the programme participants will be able to:
• Describe the entire process of international trade, importance and relevance of each document.
• Explain the significance of the framework and how to optimally utilize it.
Duration: 2 Days
Program Directors: For Whom
Dr. Anupam Varma and Executives in the trade & industry engaged in export-import business, trading houses, trade facilitation
Dr. Abha Rishi and service agencies, trade promotion organizations, export-import consultants, financial institutions,
central and state government departments, chambers of commerce, academicians and researchers.

Export Marketing and International Trade Operation


Background
Export marketing is not the same as domestic marketing. Those who ignore this fact do so at their own
peril. As successful as you maybe at reaching your country's customers or clients, you must be aware that
your international audience will frequently have different tastes, needs and customs.

Participant Benefits
At the end of the programme participants will be able to:
• Describe complexities associated with international marketing.
• Design a robust international marketing plan.

For Whom
Executives in the trade & industry engaged in export-import business, middle level executive and Duration: 3 Days
managers working in sales & supply, marketing & distribution, export houses and trading houses trading Program Directors:
houses, trade facilitation and service agencies, trade promotion organizations, export-import Dr. Anupam Varma and
consultants, financial institutions, central and state government departments, chambers of commerce, Dr. Abha Rishi
academicians and researchers.

Getting Started in Export


Background
International trade is considered to be lucrative and attractive option for any entrepreneur or business to
enter into but is also associated with lot of complexities and risk.

Participant Benefits
At the end of the programme participants will be able to:
• List out the intricacies involved in export/import business.
• Describe initial procedural formalities to be complied with.
• List out benefits announced by the government for export of different products, helping them to
choose the right product and appropriate market methodology adopted for location of buyers and
successfully execute the export order.
Duration: 2 Days
Program Directors: For Whom
Dr. Anupam Varma and Suited for MSME's sector engaged in export-import business, entrepreneurs, officials of trade facilitation
Dr. Anuj Sharma and service agencies, export promotion agencies, central and State government departments, export-
import consultants, researchers and academicians who want to develop expertise in the area.

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One should learn these three-self-control, charity and compassion.
BOUQUET OF INTERNATIONAL
OFFERINGS 2019-20
BUSINESS
Global Business Strategy for SME’s – Today & Tomorrow
Background
The global and domestic business environment is undergoing rapid changes. The competition from
international and domestic players is becoming stiffer. The situation is throwing greater challenges to
organizations for attuning the strategy to the newly developing situations and continuing to be
successful in sustaining and increasing the market share globally. The SME revolution cannot be
complete without harnessing the opportunities of global market.

Participant Benefit
At the end of the programme participants will be able to:
• Identify appropriate behavioral and marketing strategy required for remaining competitive and
profitable in this constantly changing global market and world economy.
Duration: 2 Days
Program Director: For Whom
Dr. Anupam Varma Small and medium entrepreneurs’, executives in the trade & industry engaged in export import business,
trading houses, trade facilitation and service agencies, trade promotion organizations, export-import
consultants’ financial institutions, central and state government departments, chambers of commerce,
academicians and researchers.

International Shipping and Chartering


Background
Brokerage houses take up insurance claim settlement as a fee based activity to augment their income
and help clients. This course input will help executive of the brokerage house to maximise the revenue
potential.

Participant Benefits
At the end of the programme participants will be able to:
• Describe ocean transportation where the shipping industry provides vital logistics support to the
trading community in terms of shipping services for the movement of export/import cargo.
• Describe the changes that have taken place in shipping sector in the past decades, more
particularly, with the development of container technology.
Duration: 2 Days
For Whom Program Directors:
Middle level managers and executives working with export houses, trading houses, public and private Dr. Anuj Sharma and
houses, central and state department engaged in international trade, trade facilitation & service Dr. Abha Rishi
agencies, clearing and forwarding agents.

Logistics of Airfreight
Background
Although seaborne cargo traffic dominates all trades, air freight, however, plays a very vital part in any
business economy. This programme not only provides participants with a very unique opportunity to
learn the complete process of air cargo operations from a team of acknowledged experts in air freight
business, but also provides them with reliable background knowledge to comply with regulations. The
programme is fully-packed and tightly-scheduled so that participants can get maximum benefits within
the shortest period of time. Upon completion of both parts of the programme, participants should have
gained knowledge of shipping requirements and practical understanding of the regulations governing
the transport of cargo through air freight.

Participant Benefits
At the end of the programme participants will be able to:
Duration: 1 Day • Describe logistics management and brief history of air cargo business.
Program Directors: • Explain how to set up TACT construction and combination of rates, consolidation of consignments.
• Apply terms like delivery, fact of Airway bill.
Dr. Anupam Varma and
• List out third party logistics services.
Prof. Rajeev Sharma
For Whom
Executives working for air cargo industry.

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Yoga is but all around excellence in action.
BOUQUET OF INTERNATIONAL
OFFERINGS 2019-20
BUSINESS
Managing Export Business in Turbulent Time
Background
The world economy is in turmoil and its impact is being witnessed by all countries around globe with
varying degree. The impact of global economic crisis has affected the Indian businesses as well exporters
must understand that the current situation demands cowering in the bunker and fight back as well.
Business owners should focus on expanding their client base, reducing the operating expenses,
conserving cash and protecting assets. Confidence as well as a well-planned strategy is the utmost
necessity at this moment to beat the back of the beast.

Participant Benefits
At the end of the programme participants will be able to:
• Identify areas where further improvements are required and develop an overall strategy to face the
existing situation successfully.
Duration: 2 Days
Program Directors: For Whom
Dr. Anupam Varma and This programme is best suited for executives in the trade & industry engaged in export-import business
Dr. Anuj Sharma trading houses, trade facilitation and service agencies, trade promotion organizations, export-import
consultants financial institutions, central and state government departments, chambers of commerce,
academicians and researchers.

Risk Management of Perishable Commodities


Background
This program is designed to develop the understanding in terms of risk the supply chain management of
perishable goods for addressing the reliability of the delivery process itself, especially with respect to
delays and uncertainty in time, quality and availability of service and risks of interruption. All of these risks
can undermine the fundamental objectives of any supply chain, i.e. to provide products of the correct
quantity and quality, to the right place, at the right time, efficiently at competitive cost and to make at
least normal profit in doing so. Today the complexity of supply chains is more fully recognized and its
performance also assessed in terms of reliability.

Participant Benefits
At the end of the programme participants will be able to:
• Describe the cold chain infrastructure regime in India.
• Describe procedure of insurance of perishable goods. Duration: 1 Day
• Identify different cold chain protocol in transportation and special warehouse systems for Program Director:
perishable items. Prof. Rajeev Sharma

For Whom
Suited for small and medium enterprises engaged in the business of perishable commodities.

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One should learn these three-self-control, charity and compassion.
BOUQUET OF OPERATION &
OFFERINGS 2019-20
DECISION SCIENCE
Essentials of TQM : Empowering Employees Towards Business Excellence
Background
Total Quality Management (TQM) is a tool to set guiding principles that represent the groundwork of a
continuously improving processes and organization.The TQM stresses on increased productivity, efficiency,
effectiveness, customer satisfaction, and world-class performance. This program will present the various
TQM frameworks, concepts, and quality improvement tools necessary for implementing the quality culture
that characterizes world-class organizations.

Participant Benefits
At the end of the programme participants will be able to:
• Describe the essentials and relevance of TQM in individual & organizational context.
• List out the costs associated with quality and their distribution over the process of quality management.
• Discuss the business excellence model to highlight the implication of quality mindset on business goals.
Duration: 2 Days
Program Directors: For Whom
Prof. Rajeev Sharma General profile working at all Junior and Middle levels in any type of business can benefit greatly from this
training program.

Global Supply Chain Management and Logistics


Background
Globalization of businesses has transcended geographical boundaries and trade has become highly
competitive for all products and services. The direct measure for differentiating winners from losers in
businesses is integration of global supply chain and international logistics. With free flowing global
information on all products & services, the markets are consumer driven and key to customer delight is
through innovative and effective supply chain & logistics.

Participant Benefits
At the end of the programme participants will be able to:
• Describe how to reduce cost and cycle (lead time) and improve quality of the products and the
services and satisfy customers.
• Describe how to customize goods, contemporary goods/services, consistent quality and committed
delivery of goods/services. Duration: 1 Day
Program Director:
For Whom Prof. Rajeev Sharma
Middle level executives & managers working in sales & supply, marketing & distribution, service management
& engineering, stores, warehouses, transportation, logistics and commercial managers, procurement and
vendor development, retail operations, clearing and forwarding companies.

Performance Evaluation for Benchmarking


Background
In the present age of globalization, efficient utilization of resources is becoming more and more important
for both domestic and foreign firms to survive and prosper. In evaluating the performance of a business the
owners or the managers would typically like to know is the company making the best use of the resources or
is it possible to produce more from the same inputs.

Participant Benefits
At the end of the programme participants will be able to:
• Distinguish between productivity and efficiency.
• Apply real life data from the actual operations of private and public sector firms.

For Whom
Duration: 2 Days Executives from Public and Private sector organizations
Program Directors:
Dr. Amarnath Bose and
Dr. Sourabh Bishnoi

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Yoga is but all around excellence in action.
BOUQUET OF OPERATION &
OFFERINGS 2019-20
DECISION SCIENCE
Process Improvement
Background
Even though most business organizations are structured functionally, business performance is governed
by processes, some of which cut across functions. Managers focused on functional goals often miss
adopting a process perspective of the business and end up sub-optimizing overall performance.
Understanding processes is at the heart of improving business performance. Using real world case
studies, exercises and simulations, the participants will engage in process improvement.

Participant Benefits
At the end of the programme participants will be able to:
• Analyze processes to understand simple flow concepts, bottlenecks, and capacity.
• Explain how variability affects process outcomes.
• Use simple simulations to make process related decisions.
Duration: 3 Days • Identify real world examples of process improvements that have led to significant improvement in
Program Directors: performance.
Dr. A. K. Dey and
Prof. Somonnoy Ghosh For Whom
Executives working at Junior and Middle levels in Production, Operation and Quality Departments would
be benefitted greatly from this training program.

Quality Lean System & Six Sigma


Background
Total quality, lean operations, and six sigma are no longer just buzz words. Hundreds of organizations
world over, led by some of the best companies, have made quality a core competence by relentlessly
pursuing excellence in their operations. This short programme will use real world case studies and
examples of best practices to explore

Participant Benefits
At the end of the programme participants will be able to:
• Describe the multiple dimensions of quality from the perspectives of multiple stakeholders.
• State statistical process control and process capability.
• Explain the concept and rationale behind six sigma.
• List out the virtues of the Toyota Production System. Duration: 3 Days
Program Directors:
For Whom Dr. A. K. Dey and
Executives working at all departments in all types of Business Prof. Somonnoy Ghosh

Supply Chain Management


Background
With India’s present thrust on ‘Make in India’, designing, configuring and managing supply chains that
align well with business goals and maximize value delivered to customers will be a key competence
required of Indian organizations.

Participant Benefits
At the end of the programme participants will be able to:
• Describe supply chain strategy, its linkage with business and operations strategy, and how to
structure supply chain drivers to support the supply chain strategy.
• Apply the tools to design the supply chain network that optimize the value delivered to customers.
• List out few tools to optimize total logistics costs and last mile delivery.
Duration: 3 Days
Program Directors: For Whom
Dr. A. K. Dey and Executives working at Junior and Middle levels in Operation and Material department of any
Prof. Somonnoy Ghosh organization.

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One should learn these three-self-control, charity and compassion.
BOUQUET OF OPERATION &
OFFERINGS 2019-20
DECISION SCIENCE
Warehouse Management
Background
Warehouses are the focal points for product and information flow between sources of supply and
beneficiaries. The management of warehouses plays a significant role in the advancement of any
company. So for operating efficiently , the company needs to develop strategies where they can by
minimize investment and operation costs.
This program is designed with an objective to develop warehouse management expertise.
.
Participant Benefits
At the end of the programme participants will be able to:
• Describe the process of warehousing operations which will include - warehouse location,
warehouse design, assessment of type of warehouse, warehousing Coordination and assessment,
Duration: 1 Day warehouse automation, warehouse storage and retrieval strategy and digital strategies and IT
Program Directors: Infrastructure.
Dr. Anupam Varma and
Prof. Rajeev Sharma For Whom
Executives managing manufacturing distribution centres, export/import warehouses.

Research Methodology using SPSS


Background
Data analysis, an important branch in decision sciences, is very vital for researchers, engineers, managers
and analysts for analysing information and taking meaningful decisions. With the availability of various
statistical techniques and user friendly statistical software, analysis of large amounts of data has become
easy. By selection of right software and appropriate techniques data can be analyzed precisely.

Participant Benefits
At the end of the programme participants will be able to:
• Describe different types of data analysis methods.
• Apply the right type of test on set of data to obtain the results by using statistical software.
• Interpret correctly the analysis once made on set of data.
Duration: 2 Day
For Whom Program Directors:
Practitioners and Researchers who want to analyse data to draw meaningful and relevant conclusions. Dr. G.N. Patel and Dr. Amarnath Bose

Data Science for Leaders


Background
With the advent of industry 4.0, disruption has become the new norm and organizations who are able to
utilize their data in the most optimum fashion are the ones reaping the most, hence learning this skill has
become the extremely important. This program will help decision makers of an organization learn how to
create and manage data science projects which are meaningful and are aligned to business objectives.
This program is apt for leaders who wants to understand how to create and manage data science projects
without getting into the weeds of programming.

Participant Benefits
At the end of the program participants will be able to
• Understand what is data science and how it can be used for the organization’s benefit
Duration: 2 Days • Understand what makes a data science team
• Apply data science project management methodology and identify right deliverables associated at
Program Directors : each stage
Dr. Abha Rishi and Mr Nandan Mishra
For Whom
Senior and Middle level C-Suite Executives. (Minimum 15 executives)

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Yoga is but all around excellence in action.
BOUQUET OF STRATEGIC
OFFERINGS 2019-20
MANAGEMENT
Corporate Entrepreneurship
Background
The purpose of this course is to enrich the participants with an understanding of the corporate
entrepreneurial (interchangeably used with entrepreneurship) process. There is no presumption that
Corporate Entrepreneurship can be injected in all companies at all times. The leadership of the corporate
entity makes the difference.

Participant Benefits
At the end of the programme participants will be able to:
• List out entrepreneurship issues and why it is urgent for the companies.
• Describe how can entrepreneurial culture survive and thrive within a corporation.
• Explain what models of corporate entrepreneurship have been successful /unsuccessful.
Duration: 2 Days
Program Directors: For Whom
Dr. A. Sahay and Prof. N N Sharma CSR/Sustainability professionals working at all levels

Creativity and Innovation


Background
Creativity plays a critical role in the innovation process and Innovation that markets value is a creator and
sustainer of performance and change. In organizations, stimulants and obstacles to creativity drive or
impede enterprise. Capacity to harness intellectual and social capital and to convert that into novel and
appropriate things has become the critical organizational requirement of the age.

Participant Benefits
At the end of the programme participants will be able to:
• Generate the idea and relevance of creativity & innovation in individual & organizational context.
• Examine the significance of creativity & innovation at workplace and at the individual level to
develop organizational leaders and business leaders as well.
• Equip participants with the attitude to challenge status quo and stir their minds towards better Duration: 2 Days
outcomes. Program Directors:
Prof. Sunil Sangra and
For Whom Prof. Rajeev Sharma
General profile working at all Lower and Middle levels in all types of Business can benefit greatly from this
training program.

Economics for Executives


Background:
Even though economics is an area often treated as a dry social science which is laced with diagrams and
statistics, but it gains a lot of attention from all corners in business houses .So it is essential for all the
employees to understand the basics of economics. This course has been designed to help participants
make practical sense of many complex economic terms, concepts and trends in the world today. It also
helps the managers in developing an understanding of the various nuances of economic environment
for better decision making.

Participant Benefits:
At the end of the programme participants will be able to:
• Differentiate conceptual foundations of productivity and efficiency.
• Apply real life data from the actual operations of private and public sector firms to measure and
Duration: 2 Days compare performance of different firms from an industry.
• Interpret and comprehend the key macro-economic variables.
Program Director:
• Describe the government’s fiscal and monetary policies and how they impact the firms’ domestic
Dr. Pooja Misra business environment.

For Whom
Executives in the Middle Managementlevel of any Organization.

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One should learn these three-self-control, charity and compassion.
BOUQUET OF STRATEGIC
OFFERINGS 2019-20
MANAGEMENT
Mergers and Acquisition
Background
Mergers and Acquisitions have become an important strategy in corporate growth. Companies are
finding difficult to keep pace with competitor through organic growth and find M&A a faster route not
only to grow but to acquire supply & distribution channel, technology and to overcome R&R and
environmental issues.

Participant Benefits
At the end of the programme participants will be able to:
• Describe the application of mergers and acquisitions (M&As) as a form of corporate-level strategy.
• State how to identify target population, due diligence, business valuation and striking the deal.
• Describe the human face of M&As and they can explain what can go wrong with the strategy if
Duration: 2 Days M&As are not carried out with due diligence and rigor accorded to this aspect.
Program Director:
Dr. A. Sahay For Whom
Corporate development and planning professionals in all types of business can benefit greatly from this
training program.

Organization and Public Policy Issues


Background
Every organization is seen as a legal entity in economic and social circles. It has to survive in the common
governance of the country, which demands respect for and co-existence with the public policies of the
country/state. The economic and social environment of the state/country require every entity to present
a holistic behavior which, when aligned with the public policies, create no mismatch or conflict.

Participant Benefits
At the end of the programme participants will be able to:
• Develop the strategic concepts of knitting the organization and public policy.
• Develop an understanding of public policy issues; their impacts and benefits to the organization.

For Whom Duration: 1 Day


Executives at Middle and Top levels can benefit greatly. Program Directors:
Prof. N N Sharma and Dr. Rahul Singh

Strategic Thinking and Innovation


Background
The main objective of this program is to understand and appreciate the need for developing
competencies of strategic thinking and innovation, especially with respect to process excellence, results
orientation, meeting customer expectations, entrepreneurial & commercial thinking and creativity &
innovation; and to unleash their real potential for being more effective in current as well as higher roles of
leadership through competency framework.

Participant Benefits
At the end of the programme participants will be able to:
• Appreciate concept of delivering results and meeting business expectations.
• Describe the importance of entrepreneurial and commercial thinking.
Duration: 2 Days • Analyse the ways of performance excellence.
Program Director: Prof. Sunil Sangra • State the role of continuous improvement in process excellence.

For Whom
Middle level Mangers of any Organization

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Yoga is but all around excellence in action.
BOUQUET OF STRATEGIC
OFFERINGS 2019-20
MANAGEMENT
Superior Strategy Execution through Mapping, Translating and Aligning Strategy
Background
Strategy execution has consistently been rated as the top most priority by senior management in
worldwide surveys conducted by the Monitor Group and others. A mediocre strategy well executed is
better than a brilliant strategy poorly executed.

Participant Benefits
At the end of the programme participants will be able to:
• Identify barriers and drivers for successful strategy execution.
• Articulate strategy by building a strategy map.
• Plan strategy by developing a balanced scorecard.
• Develop measures and targets for identified strategic objectives.
Duration: 2 Days • Review the execution of strategy and adapt as needed.
Program Director: Prof. Sunil Sangra
For Whom
Senior Management of all functional domains from any Organization.

Using Strategy for Creating a Sustainable Competitive Advantage


Background
A burgeoning economy creates several opportunities for rapid growth of business organizations. It is
often seen that such opportunistic growth is anchored in the short to medium term achievement of
goals. However, in their quest for long term sustained competitive advantage, organizations need to
develop a clear focus on their purpose, vision and scope. These issues are best addressed by developing a
strategic approach to business.

Participant Benefits
At the end of the programme participants will be able to:
• State the role that strategy can play in creating enduring value.
• Appreciate the role of vision, mission and values in developing strategy.
• Explain the meaning and value of competitive position and competitive advantage.
• Develop the ability to understand your competitors and their moves. Duration: 2 Days
• Identify ways for growing businesses. Program Director:
Prof. Sunil Sangra
For Whom
Senior Management from any Business organization from any functional area and supporting role, who
intend to play an important role in organizational growth.

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One should learn these three-self-control, charity and compassion.
CONSULTANCY

rÙoKkua lE;d~ efr% vk;ZçKk lEcks/k bR;sde~A U;k- Hkk- 4@1@4@i`- 466
True knowledge, right understanding, wisdom and true awareness are synonymous.
45
CONSULTANCY
Situation Analysis
and Need Assessment
for ACC Limited
The Centre has conducted the Situation Analysis and
Needs Assessment of sixlocations including villages,
and hamlets near to Damodhar Cement Works,
ACCLimited from 25 July 2018 to 02 August 2018. The
assessment covered Mokra, Balitora,Dumdumi,
Shunuri, Bakulia village and Kapasdanga Hamlet.

ukukJkUrk; JhjfLrA ,srjs; czkã.k] 7-15


46
He who does not strive, does not achieve.
CONSULTANCY
Baseline Survey and
Need Assessment
for JSW Cement Limited
JSW Cement Limited has entrusted BIMTECH to
conduct the Baseline Survey and Need Assessment
of 35 villages located under its Direct Impact Zone
(DIZ) in West Bengal and Odisha. Baseline Survey
and Need Assessment has been completed in 28
villages near to company’s cement plant in Salboni,
West Bengal.

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47
Yoga is but all around excellence in action.
CONSULTANCY
Assessment of BMOs for the
5th Annual Award for Responsible
Indian BMOs organised by the
Foundation for MSME Clusters
Assessment of BMOs for the 5th Annual Award for Responsible Indian
BMOs organised by the Foundation for MSME Clusters. The Centre, as
Technical Evaluator, made evaluation of applications of industrial
associations seeking awardthat excelled in advancing the agenda of
Responsible Business instituted by MSME Foundation.

fujkd`R; fg iwoZ i{k% i'pkr~ fl)kUrks oDrO;ks HkofrA 'kkadj Hkk"; 1-1-4
48
True learning comes only after getting rid of preconceived notions.
CONSULTANCY
Training programme on
Need Assessment and
Impact Evaluation for the executives
of JK Organisation

This programme was organised by Birla Institute of Management


Technology (BIMTECH), Greater Noida for the CSR professionals of
companies of JK Organisation on 15-16th March 2019 at BIMTECH
campus in Greater Noida. There were 24 participants from following
companies /organisations.

• J.K. Fenner (India) Limited


• JK Lakshmi Cement Limited
• JK Paper Ltd.
• JK Tyre & Industries Ltd
• SPARSH, Odisha
• Udaipur Cement Works Limited
• Umang Dairies Limited

This programme was co–created by BIMTECH and J.K. Organisation


represented by Shri Kapil Kaul, Advisor, J.K. Paper in response to needs of
CSR professionals for acquiring tools and techniques for making their
CSR interventions more effective, meaningful and sustainable.

The major topics covered were;


• Role and importance of Situation Analysis, Monitoring, Evaluation and
Impact Assessment
• Overview of act related to CSR and rules
• Trends of CSR implementation after Companies Act 2013
• Major tools for Situation Analysis, Need and Impact Assessment
• Tools for aligning CSR intervention with mission, vision and priority of
respective company

rnsr =;a f'k{ksr & nea] nkua] n;kfefrA o`gnkj.;dksifu"kn~ 5-2-3


49
One should learn these three-self-control, charity and compassion.
CONSULTANCY

HR TRANSFORMATION
(Damodar Valley Corporation)

Prof. K K Sinha from BIMTECH was engaged with Damodar Valley Corporation as thier Advisor
HR for a period of 1 Year. The scope of work which was delivered by Prof. Sinha as an Advisor
was developing the following:

• HR Advisory Plan.
• Scope of Work.
• HR Vision and Mission for DVC.
• HR Strategy, Model, HR Building Blocks.
• DVC Training policy and processes.
• Executive Promotion Policy.
• Design for HR Annual Plan
• Design for PDR (Performance Management System
and Processes).
• Cultural Themes and Core Values.
• Organization cultural Initiatives.
• Design for Internal Communication System.
• Design for Building Leadership Institution.
• Design for Governing Committee.
• Professional Development Policy.
• Professional Circle Policy.
• Buddy Scheme.
• Quality Circle motivational scheme.
• Merit Scholarship scheme.
• National Bal Bhawan Scheme.
• Participative Fora scheme.
• HR Ambassador Scheme.
• Mentorship Scheme.
• Reward and Recognition policy.
• Sparsh Scheme, sports promotion scheme.
• Knowledge Management Policy.
• Structure for Quiz Championship.
• Draft Scheme for constituting Executive Board.

He also extended advisory support to DVC in carrying


forward the project in on organization transformation
with M/S Deloitte and Sri Ram Centre (SRC).

ukukJkUrk; JhjfLrA ,srjs; czkã.k] 7-15


50
He who does not strive, does not achieve.
CONSULTANCY
COMPETENCY ASSESSMENT
& AUGMENTATION
of SENIOR EXECUTIVE OF NTPC
(KORBA & SIPAT)
Competency Mapping Workshop was conducted at
NTPC, Korba for executives (AGM & DGMs- E6 level) in
2017. The wor kshop was conduc ted by Dr.
Parameswar Nayak, Director, BIMTECH, Bhubaneswar
& Dr. Manosi Chaudhuri, Associate Professor BIMTECH
Greater Noida.

Competency Mapping Workshop was also conducted


at NTPC, Sipat for executives (AGM & DGMs- E6 level) in
2018. The wor kshop was conduc ted by Dr.
Parameswar Nayak, Director, BIMTECH, Bhubaneswar
Duly assisted by Dr. Archana Choudhary, Assistant
Professor(HR) and Prof. Bala Subramanian, Assistant
Professor(OB & HR). The Individual Competency
Assessment was made on 4 competencies i,e,
Communication, Managerial Effectiveness, Team
Building and Decision Making using various
appropriate tools such as BEI, In-basket exercises,
Case analysis, Group discussions, Business Games &
Psychometric Test- FIRO-B. The detailed individual
reports along with IDPs (Individual Development
Plans) have been submitted to NTPC. The assessors
have received excellent feedback from the
participants.

;ksx% deZlq dkS'kye~A Hkxor~ xhrk ¼2-50½


51
Yoga is but all around excellence in action.
CONSULTANCY
COMPETENCY ASSESSMENT AND IDP
FOR SENIOR EXECUTIVES of NSPCL
Project Shikhar (NTPC-SAIL Power Company Limited)

NSPCL (NTPC - SAIL Power Company Private Ltd.) a joint Venture of two
Maharatna Public Sectors, NTPC and SAIL, awarded a consultancy Project
“Shikhar” to BIMTECH on Competency Assessment and Developing
Individual Development Plans (IDPs).

This Project work was undertaken with the following objectives covering
the power plant of the SAIL in Bhilai, Rourkela and Durgapur.

• To identify strengths and areas of concerns in terms of


competencies of each individual executive for meeting the current
and future leadership challenges in NSPCL.

• To prepare individual development plans (IDPs) based on the


identified gaps between required and existing set of skills,
knowledge and attributes of each target executive for achieving
performance improvement.

Under this Project, competency assessment of senior executives were


systematically carried out through Assessment Development Centers
(ADCs). Four ADCs of two days each were held at three locations - at
Bhilai, Durgapur and Rourkela Plants using various tools like MBTI, FIRO –
b. In Basket Exercises and Competency based interviews the reports of
the assessment with details of analysis and Individual Development Plans
(IDPs) have been submitted to NSPCL. BIMTECH is also developing some
MDPs for supporting the IDPs. This project was facilitated by Prof. KK
Sinha, Dr. Parameshwar Nayak, Dr. Manosi Chaudhuri & Mr. Pramod Joshi

fujkd`R; fg iwoZ i{k% i'pkr~ fl)kUrks oDrO;ks HkofrA 'kkadj Hkk"; 1-1-4
52
True learning comes only after getting rid of preconceived notions.
CONSULTANCY

RE-ASSESSMENT OF
COMPETENCIES
OF E6-E7 LEVEL EXECUTIVES OF NSPCL

NSPCL, a joint venture company of NTPC Ltd. with SAIL, invited and Motivation and Decision making. It was found that the
BIMTECH for the Re-assessment of Competencies of twenty of majority of the assessees were either meeting the expectations or
their E6-E7 level executives. The main objective was to carry out moderately above expectations of NSPCL’s Performance standard,
re-assessment of seven competencies including Communication with scores ranging from 5 to 8 on a 10 point scale in all
Skills, Managerial Effectiveness, Team Building, Decision Making, competency areas. They were comparatively higher on the scale of
Interpersonal Skills, Empowering and Motivational Abilities, and proficiency in Team Building, Interpersonal Skills, Decision Making
Leadership. The initial Competency Mapping exercise for these and Empowering and Motivational abilities than in
executives had been carried out in 2013 - 14 and they had Communication, Managerial Effectiveness and Leadership.
undergone training/MDPs during the years 2014 and 2015. The re- However, there is need for further development for some of them
assessment was conducted during March - May 2016, by a team of to reach the desired level of proficiency, as set by NSPCL.
four assessors comprising Prof. K K Sinha, Dr. P Nayak, Prof. Accordingly, suitable remedial measures against all areas that
Pramod Joshi and Dr. Manosi Chaudhuri, who were duly assisted need improvement have been suggested by the assessors in the
by Mr. Abhinav Kumar from BIMTECH, Greater Noida. individual development reports (IDPs) submitted to NSPCL. The
IDP is intended to primarily assist the executive to develop the
The re-assessment exercise was conducted using Assessment desired level of proficiency in identified competencies leading to
Development Centre (ADC) approach on 28-29 March, 2016 using improved performance.
ten different and appropriate methods/tools, which were similar
or identical to those used during the Competency Assessment in The executives who participated in the Competency Re-
the year 2013-14, as per the agreed re-assessment framework. As assessment Process have given the general impression of being
per the request of NSPCL, BIMTECH also ensured that the same set continuous learners, even while being highly committed and loyal
of four assessors was deployed for the re-assessment exercise too. to their professions and the organization. They also indicated
To ensure the consistency and sanctity of the exercise, the roles substantial potential for building NSPCL as a more effective
and tools assigned to the four assessors this time were also kept learning organization while expressing their felt needs of
identical. Assessment was represented on a 10 point scale and the institutional support for their personal and professional
scores were given in comparison to the individual scores of the development. The assessors appreciated the leaders of NSPCL for
Assessment of 2013-14 and the desired level scores. taking keen interest in the talent development of their senior
executives and building a culture of a learning organization in true
The re-assessment results showed that majority of the assesses letter and spirit.
had improved after the Competency Assessment of 2013-14 in all
competency areas, especially in Interpersonal Skills, Empowering

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True knowledge, right understanding, wisdom and true awareness are synonymous.
CONSULTANCY
STRATEGIC MENTORING
Project Margdarshan (Essel Mining and Industries Ltd.
& UltraTech -Aditya Birla Group)
Encouraged by the widespread benefits of this intervention at UltraTech Cement Limited, the Margdarshan programme was
also launched and replicated in two units of Essel Mining and Industries Limited, namely Essel Barbil and Rajmahal Coal
Mining. Workshops were held to sensitize, build and facilitate the identified Dronas and Arjuns at these locations. Prof. KK
Sinha & Dr. Manaosi Chaudhuri were the resource person to deliver these consultancies.

Margdarshan Project is an intervention initiated by UltraTech


Cement of Aditya Birla Group to facilitate ‘Technical
Mentoring’ concept in a structured manner for their Field
Level Engineers. Mentoring is an intrinsic part of the
supervisor and subordinate relationship within every
organization. Modern organizations, however, are creating
additional mentoring support outside this relationship. At
UltraTech, attempt is to institutionalize a mentoring culture
within the organization, supported and nurtured by the
immediate supervisor of the mentee and an internal trained
mentor who stands beyond the periphery of this relationship.
Therefore, in UltraTech Mentoring Program, every mentee is
assisted by a mentor nominated for him by the Corporate
and Unit HR, who may or may not be from his line of
function.

With the objective to accelerate technical learning and


enhance the learning curve for skill up-gradation,
development of professional relationships, creating a culture
of continuous learning and development, gaining better
perspective of the culture and values of the
organization/individual, and employee retention and
engagement, this serves as a good HR strategy. The project
helps in development of Senior Officers as Dronas in order to
transfer their technical skills and knowledge to the junior
officers (FLE’s) as Arjuns.

BIMTECH draws immense pride in being associated with


Aditya Birla Group on this “Project Margdarshan”. It was
conceived as a Pilot project with Aditya Cements,
Chittorgarh, Rajasthan for a period of six months. This was
conceptualized in the month of April, 2013 and was
completed in the month of February 2014. From BIMTECH an
expert team, consisting of four faculty- Prof. KK Sinha,
Dr. Manosi Chaudhuri, Dr. Nitika Sharma and Dr. Rakesh
Mehta.

ukukJkUrk; JhjfLrA ,srjs; czkã.k] 7-15


54
He who does not strive, does not achieve.
CONSULTANCY

facilitated the entire project. After the Sustainability system and continuously
successful implementation of the project, it monitoring as a part of their Steering
has been initiated in 11 more cement units of Committee , as it moves for 6 months.
UltraTech namely- Vikram Cement Works, Many workshops are conducted to sensitize,
Rajshree Cement, Kotputli Cement, Rawan build and facilitate identified Dronas and
Cement, Jafrabad, Gujarat Cement Works, Arjuns for every unit into the Margdarshan
Reddipalayam Cement Works, Awarpur process. Every step brings new learning and a
Cement, APCW and Hirmi Cement Works. new insight along with the challenges.

Margdarshan intervention is based on a The entire Margdarshan is accepted and


model, which works on the framework of recognized as a structured and effective
Knowledge creation as well as knowledge learning process, where knowledge, skills and
dissemination, that requires various structural experiences of the Dronas (Area Experts) with
initiatives, along with the understanding of the valuable inputs from Subject Matter
people dynamics. BIMTECH team along with Experts, are easily captured by the Field Level
the UltraTech Cement Core Team went Engineers (Arjuns). It is observed and assessed
through various process iterations to reach that there is improvement in not only
successfully to the objective of adding value Technical skills, but it also leads to the
in the unit through this process. development of conceptual and cognitive
skills- ultimately leading to improvement in
The entire project not only emphasizes on the problem solving, critical analysis, networking
development of technical skills and knowhow ability, peer-peer & peer to superior
among the Engineers but also to the building communication skills and spirit of team
of a culture of learning organization. working in the unit.

The Team BIMTECH supported the UltraTech It was targeted to roll out Project
Cement division in drafting and creating the Margdarshan in all the 12 Cement Plants by
Margdarshan Policy, SOPs( Standard this March end. It has already engaged more
Operating Procedures), Handbook, than 700 Arjuns (Field level Engineers) and
Institutional Structure, clarifying Roles and has completed delivering more than 5000
Responsibilities, Rewards and Recognitions learning hours in the Plants. The total
Scheme, support in development of estimated value of the Project Margdarshan
Knowledge Management Scheme and portal, was approximately
Reporting systems, and various Review Rs. 1 Crore. BIMTECH is very grateful to
Systems including delivering Mid Term Ultratech (Aditya Birla Group) for being
Reviews as well as Final Assessment, associated on this wonderful opportunity of
Communication Process , a robust further Learning and Development.

rÙoKkua lE;d~ efr% vk;ZçKk lEcks/k bR;sde~A U;k- Hkk- 4@1@4@i`- 466
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True knowledge, right understanding, wisdom and true awareness are synonymous.
CONSULTANCY
CSR ASSIGNMENT FOR ACC LTD.
BIMTECH has completed Situation and Need Assessment of
28 villages near to four plant locations of ACC Limited
spread across Chhattisgarh, Himachal Pradesh, Odisha, and
Uttar Pradesh for evolving strategies and identifying CSR
interventions to improve quality of life and socioeconomic
conditions of the community. The objective of the
assignment is to make a comprehensive assessment of
existing situation, needs, and aspirations of the community
and bring out priorities of the community in those villages.
These assessments are to form the first building block for
identifying CSR activities to be taken in those villages.
The work is in progress in the remaining villages.
The consultancy was provided by Prof. N.N. Sharma.

QUALITY CIRCLE REC Invited BIMTECH for assisting them in formation of

FORMATION
Quality Circles (QC). – A Quality Circle is a small group of
staff that meets regularly to solve problems relating to
their job scope or work place. Each QC was to have a
(Rural Electrification Corporation) Coordinator, Quality Circle Members, Facilitator and
Leader/Dy. Leader.

In this project BIMTECH conducted workshops at


Headquarters and Hyderabad. The workshop enabled
participants to identify volunteers for forming Quality
Circles, identification of the projects to be executed for
Quality Circles. In each workshop certain projects were also
identified to be taken by Quality Circles after the
formation. BIMTECH also suggested hand holding based
on the inputs from the participants. This consultancy was
by our experts Prof. KK Sinha & Prof. R.K. Rustagi.

HR COMPETENCY
Adani Invited BIMTECH to carry out HR Functional Competency Assessments
of senior HR Executives, in the Adani Group, who were in the level of Sr.

MAPPING
VP/JVP. The following Competencies which were seen by BIMTECH for
Assessment for these people are listed below:
• Understanding of Performance Management Process and
(Adani) Drivers.
• Integrated Talent Management
• Top Talent Management
• Talent Acquisition Planning & Strategy
• Learning Needs Assessment
• Understanding of the financial aspects of Business &
Business Environment
• HR Policies
• Compensation & Benefits - Structure & Design
• Negotiations & Influencing
• Service Delivery
• Change and Culture

Reports of the assessment with details of analysis along with some IDPs and
were submitted to Adani. Prof. KK Sinha facilitated this consultancy.

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56
He who does not strive, does not achieve.
CONSULTANCY
Assessment of BMOs for the 4th Annual
Award for Responsible Indian BMOs
organised by the Foundation for MSME Clusters
The Centre for Sustainability and CSR assessed the Business Membership Organisations (BMOs) to shortlist for the 4th Annual Award
for Responsible Indian BMOs organised by Foundation for MSME Clusters’ on 8th February 2018 at India International Centre, New
Delhi. The award is aimed at felicitating the responsible work done by the BMOs’ under two categories including the Environment and
Social. The BMOs were assessed according to their levels - Country/State, District & Cluster/SPV level. The consultancy was assisted by
Prof. N.N. Sharma.

STUDY OF
CUSTOMER SATISFACTION
(PEC Associates)

P
EC is a public sector undertaking under Ministry of Commerce and Industry,
Department of Commerce, Government of India. The company's primary business
thrusts are in exports, imports, deemed exports, third country trading, arranging
financing, logistics, project exports and management.

Centre for International Business & Policy (CIBP), BIMTECH was engaged by PEC in the
year 2014-2015 to carry out an assessment of the satisfaction of their nationwide
associates with their services provided for financing and facilitating international
trading. This project was conducted by Dr. Anupam Varma, Dr. Anuj Sharma, Prof.
Rajeev Sharma, Dr. Ritu Srivastava and Prof. Gaurav Tripathi. The primary outcome
of the project was to provide a roadmap to PEC for providing a differentiated
service experience to their associates.

The project was conducted in two stages. Firstly, focus group discussions were
organized both with the associates (exporters & importers) and the senior PEC
officials to develop a framework to measure the satisfaction levels across the
divisions of PEC i.e. bullion, commodity and projects. In the second stage, the
framework was used to collect primary data using a structured questionnaire from
the associates having existing business relationship with PEC. The data was used to
rate the service quality at PEC in terms of the hard, soft, output and potential quality
aspects. Comparative scoring with a benchmark trading house was also done for
better assessments. The project was aimed at identifying the areas of concern and
future action to improve the overall satisfaction of the associates with the PEC.

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57
He who does not strive, does not achieve.
CONSULTANCY
STRATEGY AND
INNOVATION
BIMTECH has significant experience and expertise in enabling clients skillfully develop superior Strategy Execution capabilities by
using the principles of building a Strategy Focused Organization (SFO) using the Balanced Scorecard (BSC).Our faculty has been
part of 'Kaplan and Norton's' consulting team in India whereby he has successfully led several SFO-BSC implementations in India
in companies ranging in size from 150 employees to 6000+ employees. He has also led similar implementations at several
companies of the Al Zawawi Group (OMZEST) in Oman.

The approach used to helps organization:


• Refine strategy
• Articulate the strategy in clear and simple terms through
a Strategy Map
• Operationalize strategy through a Balanced Scorecard
• Align the organization to the strategy
• Review and renew strategy by putting in place structured
review mechanisms.

Our philosophy is to enable client organizations develop the internal capability of sustaining the initiative even after the client
has finished his engagement and moved on. This is built into the approach whereby client teams to roll up their sleeves and
work in a hands-on manner on building an effective strategy execution framework. Creating buy-in is engendered in the process
thereby leading to better outcomes.

Our faculty also has significant experience in enabling clients enhance their capability to Innovate by using various battle-tested
processes.

Resource Person : Prof. Sunil Sangra

TAILOR-MADE CONSULTANCY
We can provide consultancy as per the requirement of the client.

Our highly skilled and experienced resource persons have provided consultancy to the clients, in areas like Competency
Assessment, Design Thinking & Innovation, HR Transformation, Re-assessment of Competencies, Quality Circle Formulation, HR
Competency Mapping, Executive Coaching, Study of Customer Satisfaction, Strategy, Operations, etc.

58
CORE FACULTY
Our highly skilled and experienced resource persons have provided consultancy to the clients, in areas like Competency Assessment,
Design Thinking & Innovation, HR Transformation, Re-assessment of Competencies, Quality Circle Formulation, HR Competency
Mapping, Executive Coaching, Study of Customer Satisfaction, Strategy, Operations, etc.

The team of faculty and trainers at BIMTECH is a powerful resource and is an appropriate balance of academic and practice professors.
More than 60 core professors, 10 foreign professors, and 50 industry experts make a giant academic environment at BIMTECH.
Participants are always in continuous rigour working with professors who are deeply engaged in research and consultancy and carry
their research experience into the training room.

Dr. H. Chaturvedi
Professor and Director
Email: director@bimtech.ac.in

Dr. H Chaturvedi is Professor and Director at Birla Institute of Management Technology (BIMTECH), Greater Noida, India
and Alternate President of Education Promotion Society for India (EPSI). He has more than 42 years of experience in
teaching, research and academic administration. He has been Director at All India Council for Technical Education
(AICTE), a statutory body under MHRD, Government of India. Being a renowned management educationist, he has been
deeply involved with national bodies like AIMA, NHRDN, AIMS and the Indian Management Conclave (IMC), organized by
the MBA Universe.com. Dr. Chaturvedi is a Member of Board of Governors, Indian Institute of Tourism & Travel
Management (IITTM), Gwalior (under the Ministry of Tourism, Government of India, Special Invitee Member, Board of
Governor, United Nations Global Compact Network India, New Delhi, Member, Advisory Board, Asia Pacific Centre for CSR Sustainability, UNGCNI,
New Delhi, Member, Advisory Board of ABES Institute of Technology, Ghaziabad, Member, Board of Governors of the Global Research Foundation for
Corporate Governance (GRFCG), Board of Governor, Birla Global University, Bhubaneswar, Member, Board of Management, Birla Global University,
Bhubaneswar, Member, BOG of DIT University, Dehradun.

Dr Chaturvedi is the Trustee and the Executive President of the Education Promotion Society for India (EPSI), Academic Council Member, Manav
Rachna University, Faridabad and also the Founder President of the Alumni Association of Agra University (AAAU), BIMTECH Foundation and
Ranganathan Society for Social Welfare and Library Development (RSSWLD), Uttar Pradesh. He is also Main Trustee of the Atal Incubation Centre
BIMTECH. Dr Chaturvedi has authored and edited five books relating to various challenges before Indian Business, economy and Higher education
and his latest book is titled “Quality, Accreditation and Ranking – A Silent Revolution in the Offing in Indian Higher Education”.

Dr. Anupam Varma


Professor, Deputy Director & Dean (Academics)
Email: anupam.varma@bimtech.ac.in

His fields of specializations in Teaching and Research area are International Business and International Trading, designing
and conduct of Management Development Programs for executives of public and private sector in international trading
areas, guiding through consultation international trading houses in their trading operations. Dr. Varma has worked with
the public and private sector companies in the area of International trade at very senior and Chief Executive level
positions for 30 years.

He has a strong educational background of a M.Sc., D. Phil., Fellow, Indian Society of Agricultural Chemists and was
recipient of junior and senior fellowships of UGC. He has also been the recipient of ‘Scientist of Eminence’ Award in 1997 by ISAC. At BIMTECH
Dr.Anupam Varma is Deputy Director and Dean-Academics.

rÙoKkua lE;d~ efr% vk;ZçKk lEcks/k bR;sde~A U;k- Hkk- 4@1@4@i`- 466
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True knowledge, right understanding, wisdom and true awareness are synonymous.
CORE FACULTY
Dr. K. C. Arora
Professor and Registrar
Email: kc.arora@bimtech.ac.in

His fields of Specialization in teaching and Research are Financial Accounting, Management Accounting, Financial
Markets, Products and Services, Corporate Financial Management, Management of Banks and FIs, Retail Banking
Operations, Banking Laws and Operations, Treasury Management, International Trade Finance and documentation. He
has completed his Ph. D in Business Management (Finance). He has more than two decades of Experience in Corporate
Sector including at Singapore as a Financial Controller of a company, at Hong Kong Centre as a Senior Manager
(International Trade Finance), at UCO Bank, New Delhi as a Senior Manager (Corporate Finance) and 10 Years in other
branches over three states in Managerial Capacities at UCO Bank. He Participated at Shanghai, China, in Global Advanced
Management Program, jointly conducted by AIMA and INSEAD, Singapore 8-16 Jan 2010. Chaired Half day session at Singapore at International
Conference on Accounting and Finance – 2011 organized by Global Science and Technology Forum, Singapore on May 23-24, 2011. He was a
Discussant at 3rd World Finance Conference held on 2-5 July, 2012 at Rio De Janeiro, Brazil. He has conducted Several Management Development
Programs for Organizations like NTPC, IFCI, and 10000 Women Entrepreneurs Programme of ISB-Goldman Sachs etc.

Dr. A. Sahay
Professor and Dean-Research
Email: arun.sahay@bimtech.ac.in

Dr. Arunaditya Sahay¸ Professor of Strategic Management, is a hard core business executive, an innovator and a corporate
entrepreneur. He turned into an academician of repute in the later part of his career becoming a champion of both the
corporate and academic world. Starting his career as an academician¸ he turned to the corporate world early in life and
wading through both public and private sectors¸ he made to the top and became the Chairman and Managing Director of
Scooters India Limited. Returning to academics at Management Development Institute, he bagged the best researcher
award and was responsible for establishing Strategic Management as an area of specialization besides introducing
General Management and Board level MDPs. He has written four books and 121 articles including cases. His present areas
of interest are Corporate Strategy, Innovation, Entrepreneurship, Sustainability and CSR.

He has worked with many reputed companies in India and abroad like Tata Steel, Lakshmi Machine Works, George Fischer and Moravske Zelezarny
during which he innovated many products and processes getting patents and design registrations where he is the inventor. Though he showed
leadership in all fields of management, he is popularly known as Turnaround Manager and a Transformational Leader. While in the industry, he was
closely associated with IITs and IIMs and when in academics, he has been on the boards of reputed companies both in private and public sectors
besides being in the Task Force of Govt. of India. In addition, he serves on the Boards of International Research Organisations.

rÙoKkua lE;d~ efr% vk;ZçKk lEcks/k bR;sde~A U;k- Hkk- 4@1@4@i`- 466
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True knowledge, right understanding, wisdom and true awareness are synonymous.
CORE FACULTY
Prof. Kishore K Sinha
Professor and Dean – Executive Education
Email: kishore.sinha@bimtech.ac.in

Prof. K K Sinha is a Graduate with Honors in Economics and Post Graduate in Personnel Management / LSW (Gold Medalist,
University of Patna). He has worked in HR for more than 45 years and held leadership positions in organizations like Steel
Authority of India (SAIL), NTPC, Reliance Energy, Reliance Infocomm and Reliance Industries Limited and as the Group
Director, Human Resource, Jindal Steel & Power. During his tenure in NTPC, where he was Director (HR) for 7 years, he
transformed the HR processes and the work culture, enabling NTPC to be ranked as the “Best Employer” and one of the
“Great Places to Work” consecutively for 3 years.

He has received extensive training in Human Resources from Harvard Business School, Templeton (Oxford), Michigan Business School, Tata
Management Centre, IIM, Ahmedabad, IIM, Kolkata and ASCI, Hyderabad, Global Leadership Programme, Shanghai. On his retirement from active
Corporate world after 42 years of sojourn, " in his new avatar, currently, he is working as Dean - Executive Education, in the leading business school,
BIMTECH, in Greater Noida, sharing corporate perspective and experiences. His book "My Experiments with Unleashing People Power" published by
Bloomsbury India was launched in February 2014 by Mr. T K A Nair Advisor to the Prime Minister of India and has been ranked in Top 5 of "The
Strategist - Business Standard". He also edited two Books “MANTHAN: Art & Science of Developing Leaders” and “Return of the Surya- The Ever rising
and Transforming Human Resource” published by Bloomsbury, in 2017 and 2019 respectively.

Prof. Kumanduri Ranga Chari


Professor, Operations Management
Dean-Students' Welfare & Support Services
Email: km.chari@bimtech.ac.in

Prof. K.R. Chari is Professor of Operations Management area and also deeply associated with Environment and Energy
management, has consulted several organizations in India and abroad. He has supported many organizations in their
industrial establishments. Prof. Chari was also the chief architect of the report of the Administrative Reforms Commission
of Govt. of Madhya Pradesh Government in 1984-85. He has served as the Regional Director of National Productivity
Council.

He has also been the team leader in many studies and projects of the USAID, SEDA and UNEP. He delivered a key note address on business
opportunities in waste management for MSMEs: Potentials and challenges’ at a seminar conducted by the world association for small and medium
enterprises (WASME) it was held on November 4th 2011 at the WASME house in Noida.

He visits abroad quite often in connection with case study/presentation/consultancy. He was also invited by: The United Nations Environment
Programme (UNEP) to present implemented case study on “Waste agricultural biomass to energy through gasification technology” at Phnom Penh
Cambodia, San Jose, Costa Rica and Osaka, Japan; The Asian Productivity Organization (APO) as a subject expert on “Green Energy” in Asian
conference held at Taipei (ROC). He has also delivered a large numbers of MDPs.

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61
One should not stray from the path of righteousness.
CORE FACULTY
Dr. Rajiv R. Thakur
Dean-Development and Professor of Strategy
Email: rajiv.thakur@bimtech.ac.in

Dr. Thakur has been teaching PGDM and Executive programmes at the leading institutions in India and at universities
overseas in the Europe, Australia and the Middle-east.

He has been actively involved in research and publication and has published/presented research papers in
international/national journals and presented papers in international conferences. He is a Blog writer and articles are
published in magazines and national dailies. His website and blog respectively can be reached at www.rajivrthakur.com ;
https://rajivrthakur.wordpress.com/

Dr. Thakur has been regularly holding international conferences and conducts MDPs for senior and middle level executives. Dr. Thakur is widely
traveled to the US, UK, Europe, South East Asia, Australia and the Middle East and has gained extensive international exposure.

In today’s globalized and challenging times with high demand on relevant skills and expertise, institutions need multi-skilled professional with
strong sense of changing industry needs which Dr Rajiv R Thakur most effectively delivers. Having pulse of the changing expectations and profile of
students, business environment and policies, strategic thinking and ability to learn from success stories from allied and other sectors are few traits
which Dr Thakur strongly practices and professes.

Dr. Thakur has done his Ph.D. and Post Graduation in Economics and MBA from IIT-Delhi. Dr. Thakur was awarded Junior Research Fellowship by
University Grants Commission and has passed the National Eligibility Test for Lectureship.

He has had an illustrious career both in academia and industry having worked in leadership roles and as faculty in institutions like IIM Jammu, IMT
Ghaziabad, Jaipuria Institute of Management, Noida/Jaipur and others. He worked over a decade with The Times of India, Delhi and The Statesman,
Delhi

Dr. Parameswar Nayak


Director, BIMTECH, Bhubaneswar
Dean, School of Management, Birla Global University, Bhubaneswar
Email: parameswar.nayak@bimtech.ac.in

Dr. Nayak is an ardent Professor of Human Resource Management and a corporate trainer, well known for his participative
style of teaching, a management consultant, an academic administrator and a professional social worker.

He has about 29 years of experience in teaching, academic administration, training, research and consultancy(in India
and overseas). Prior to joining BIMTECH, Bhubaneswar as Director, he has worked in many important positions such as
Dean at KIIT University, Director (Academics) at Amity University, Noida, Director, I.T.S-Institute of Management, Greater
Noida (NCR-Delhi), Project Director of the DFID funded Social Safety Net Programme of the Govt. of Odisha, Director of
the Nodal Centre for Indian states of Odisha, Chattisgarh & Jharkhand for CRR Programme of the Public Enterprise Department of Govt. of India
besides his services at XIMB, IIHMR and Delhi University.

He has been invited by some Universities and institutes of repute, both in India and abroad (Europe, Tanzania, USA, Oman and Nepal) as visiting
Professor, keynote speaker/speaker/delegate in conferences.

He is a trained trainer. He has conducted about 260 training and MDPs in more than 30 public and private sector companies and 25 NGOs, both in
India and overseas(such as NTPC, NSPCL, NLC, NHPC, Reserve Bank of India, JSPL, JPL, SMS India, IFFCO, NBCC, NIPM, RSP(SAIL), THDC, PowerGrid,
GAIL, SJVN, FCIL, HZL, Prashar Bharati, UCO Bank, Allahabad Bank, UNICEF, Indian Red Cross). Dr. Nayak has got his Ph.D. in Personnel Management
and Industrial Relations from Utkal University. He has done his Master of Social Work (MSW) from Delhi University and PG Diploma in Personnel
Management and Industrial Relations from Rajendra Prasad Institute of Communication & Management, Mumbai. As a professional social worker Dr.
Nayak has been instrumental in setting up of two rural hospitals, one each in Rajasthan and Odisha, and provided consultancy services to a number
of NGOs in India for their rural development projects. He has completed 25 consultancy projects funded by the National and International
organizations. He has received ‘Elvina’- the Luke Award of Delhi University and a doctoral fellowship from ICSSR, UGC’s Junior Research Fellowship
with NET qualification. His publications include two books and several research papers besides his doctoral guidance. He is a Life member of
professional bodies like ISTD, ISTE, SSAI, SACH. He is a member of Knowledge Committee of PHD Chamber of Commerce, New Delhi and a member of
Executive Committee (Academic Council) of NHRDN, Bhubaneswar Chapter and the ISTD’s Testing & Certification Committee.

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62
True knowledge, right understanding, wisdom and true awareness are synonymous.
CORE FACULTY
Dr. Abhijit. K. Chattoraj
Professor and Chairperson -Programme For Insurance Business Management
Email : abhijit.chattoraj@bimtech.ac.in

Prof (Dr.) Abhijit. K. Chattoraj - is currently Professor and Chairperson Programme For Insurance Business Management
Birla Institute of Management & Technology (BIMTECH)- He is also Goodwill Ambassador of Chartered Insurance Institute
and Honorary –Vice President -Risk Management Association of India.

Before joining BIMTECH, Dr. Chattoraj headed Amity Business School, Amity University Mumbai. Prior to that, he was
associated with National Insurance Academy, Pune as a faculty member and also as chairperson PGDM and students’
welfare. He worked in a well-known public sector insurance company for more than 20 years in various capacities .He has
extensive experience in management (Marketing & Insurance) teaching and training. His forte lies in organising high end
management development programmes in Health insurance and other streams of General Insurance business like automobile, Fire , reinsurance
liability , Service and Brand Marketing,

He also organised several MDP programmes for senior insurance officials in several countries. He is co-author of highly acclaimed and appreciated
books– “Basics of Health Insurance”, “Health Insurance Claims Management” and “Health Insurance Operation”. As a consultant, he played a
pioneering role in designing the bid document of a Health insurance Scheme for Government of Maharashtra –popularly known as Rajiv Gandhi
Jeevandai Arogya Yojana (RGJAY) –one of the biggest health insurance schemes launched in India for BPL & APL population in 2010. Drawing upon
25 years of professional experience, Dr. Chattoraj created two powerful models – “Rural Health Insurance Penetration Model” and “Rural Health
Claims Management model” in his PhD thesis.

He has been a visiting faculty at IIM Indore, National Insurance Academy, Pune, Insurance Institute of India, Mumbai, Armed Force Medical College,
Pune, ILS Law College, Pune, Xavier Institute of Social Services (XISS), St. Xavier’s College, Department of Management, Pune University, Symbiosis
Healthcare centre. Dr. Chattoraj graduated in Commerce from St. Xavier’s College, Ranchi, received his Master Degree in Business Administration
from Birla Institute of Technology, Mesra, and Diploma from the Chartered Insurance Institute, U.K. He is a Fellow of Insurance Institute of India and
also holds Certificate in Health Insurance Fraud from North American Training Group and Helpmate services. He also holds Post Graduate Diploma in
Human Resource Management form IGNOU, India. He received his PhD in Health Insurance Marketing from Department of Management, University
Of Pune, India.

Dr. Chattoraj has many research articles and papers in his name. He is a member of Research Advisory Committee (RAC) of PhD scholars of Symbiosis
International University, Pune. Dr. Chattoraj also made a mark as an active journalist. He has also been a panel speaker at several seminars and
conferences. Dr. Chattoraj is also a recognised PhD. Guide.

Dr. A.K. Dey


Professor, Supply Chain and Operations
Email: ak.dey@bimtech.ac.in

Dr. Ajoy K. Dey is a Physicist and Management expert with M. Sc., MBA & D. Phil degrees. A University Rank holder, Dr. Dey
has a blend of corporate, consultancy and academic experience. After gaining 21 years of valuable experience in Indian
Corporate Sector and 12 years of consultancy, Dr. Dey turned to management education in 2004. In 2009 Star Group of
Industries and DNA, Mumbai had awarded Dr. Dey as Most Innovative Professor of Management.

Dr. Dey has conducted many training sessions, seminars and workshops in India and aboard. Conducted a course (2011)
on Supply Chain Management – an Indian Perspective at College of Business, Eastern Michigan University, Ypsilanti, MI,
USA. At IMT, Dubai delivered a course on Managerial Decision Modeling with Spreadsheet. The interest areas of Dr. Dey
includes Supply Chain Management, Operations Management, Operations Research, Decision Modeling with Spread Sheet, Consumer Decision
Making Styles, Lean Systems & Growth Strategies. He has many research papers published in International Journals to his credit.

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63
True knowledge, right understanding, wisdom and true awareness are synonymous.
CORE FACULTY
Prof. Akhil Pandey
Professor and Chairperson - Centre for Management Development & Consultancy
Email: akhil.pandey@bimtech.ac.in

With a career spanning more than 49 years with the TATAs, Prof. Akhil Pandey, has been an architect of IT reforms and
benchmark implementation for several leading Indian corporates such as Tata Steel, Essar Group, Tata Consultancy
Services and TCG Software etc. Since April 2003, he has been associated with Tata Power Delhi Distribution for
spearheading the IT reforms in the power distribution sector. The pioneering initiatives implemented under his
stewardship have brought a sea change in Power distribution business and as a result, TPDDL IT implementation is being
considered as a bench mark. His Last role was as an advisor to Managing Director and mentoring TPDDL on strategic and
human resource matters.

He is also actively involved in advocating culture of innovation, value based work culture and ethics at work place as well as spearheading an
awareness and advocacy movement for combating Climate Change. Prof. Pandey’s contributions to the field of IT have been recognized at various
national and international forums. He was also conferred the country’s Gold CIO award for the year 2005 at a function held at Bombay.

He is an alumnus of XLRI, Jamshedpur and completed his Mechanical Engineering from National Institute of Technology, Jamshedpur. He has also
served as visiting professor for XLRI; IIT, Kharagpur; Deptt of Computer Science, NIT, Jamshedpur and as moderator of the Technical Education for
School of Mining & Applied Geology, Dhanbad. At CMDC, he has delivered many management development programs. He has authored a book “
Eurodash’79: The Quest”, published by Bloomsbury, 2018.

Dr. Amarnath Bose


Professor, Operation & Decision Science
Email: amarnath.bose@bimtech.ac.in
Dr. Amarnath Bose is a Professor of Decision Science. He teaches Business Statistics, Research Methodologies, Operations
Research, Business Modeling & Simulation, Actuarial Science in various 2 years PGDM programs which are offered by
BIMTECH.

He has corporate work experience of over 28 years in IT. He worked with Tech Mahindra as the Principal Architect, HCL
Perot Systems (currently Dell Computers) as Project Director and other companies since 1982. He has experience of end-
to-end IT project management for big US clients, and was also involved in Account Management, Project Management,
Software Architecture, Quality Assurance, Feasibility Studies and Critical Information Systems Planning.

Dr. Arvind V. Shukla


Professor (Marketing) and Chairperson (Doctoral Programmes)
Email: av.shukla@bimtech.ac.in

Dr. A V Shukla has done MBA and Ph.D. in management. He is an Accredited Management Teacher by the All India
Management Association. Before joining BIMTECH, he was the Director and Professor of the Department of Business
Administration at Amravati University in Maharashtra. He has authored three books and many research papers/cases. His
areas of teaching include Services Marketing and Customer Relationship Management and his research interest includes
retailing, retailing of services (particularly e-tailing), Search Engine Marketing (SEM) and employer branding. He is
associated with a number of reputed universities and institutes in India as a recognized doctoral guide and visiting
faculty.

He has organized several Faculty Development programs and offered consultancy in the area of recruitment and staff development and training in
marketing to some corporate and cooperative institutions.

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64
He who does not strive, does not achieve.
CORE FACULTY
Prof. Ashok K. Malhotra
Professor of Finance
Email: ashok.malhotra@bimtech.ac.in
He holds a bachelor’s degree in Science from the University of Delhi with Mathematics as the main subject and completed
his professional qualification as a Chartered Accountant in May, 1976. He is a seasoned senior level finance and accounts
professional with an outstanding track record. He has been on the Board of Directors on a couple of companies of the STG
Group. He has managed public issue of the company. Prior to STG he worked for eleven years with HCL Infosys Ltd. He was
honoured with the forerunner award, an award given to members of staff who consistently performed exceptionally well
over a period of five years. He is an active resource person for corporate training and development programmes and has
conducted a number of workshops in the finance and accounts area for institutions like NTPC, NLC, ONGC, New Holland
Tractors India (P) Limited, PHD Chamber of Commerce and Trade and Gilat Satellite Networks India (P) Limited. Prof.
Malhotra has also attended many national and international conferences/seminars in India and abroad and presented
papers on various aspects of business.

Prof. Dhruva Chak


Professor, Marketing
Chairperson, Centre for Faculty Development
Email: dhruva.chak@bimtech.ac.in

Prof. Dhruva Chak is an MA in Political Science from Lucknow University and an MBA from the Indian Institute of
Management, Ahmedabad. He has been educated at La Martiniere College, Lucknow and St Joseph’s, Allahabad. He has
held Top Management positions including heading the Hyderabad – based Gati Ltd. (a cargo major). His literary interests
have translated into 6 published books spanning fiction, fantasy, short – stories and poetry.

Currently, he is the chairperson of the Centre for Faculty Development of BIMTECH, Greater Noida. He teaches the Core
Marketing Management Course and Services Marketing Courses and has also taught the Product and Brand
Management elective in the flagship MBA programme. He has lectured in the MBA programme at the University of Hertfordshire and mentored an
award winning cross - cultural collaboration between BIMTECH and the University of Hertfordshire. He has also mentored a Consultancy project in
collaboration with the Robert H Smith School of Business as part of the International CIBER programme.

He has been a keen sportsman, having Captained both his University and IIM Ahmedabad at Lawn Tennis and has also represented his State (Uttar
Pradesh) at the same game. He has also been a member of the La Martiniere College Cricket First Eleven.

Dr. G. N. Patel
Professor, Operations and Decision Science
Email: gn.patel@bimtech.ac.in

Dr. G.N. Patel is currently Professor of Operations and Decision Science at BIMTECH. He has 35 years of teaching, research,
and consultancy experience. He is a Ph.D. from Sambalpur University in Operations Research and has done his M.Phil from
IIT, Dhanbad in Applied Mathematics. He is also an alumnus from IIM, Ahmedabad. His interest lies in Mathematical
Programming, Efficiency Measurement. He has more than 150 papers published in both National and International
journals of repute. He has successfully guided eighteen scholars for their Ph.D. in Management, Mathematics, Statistics,
etc. He is a visiting professor for many institutes in India and abroad. He is a regular paper presenter of International
Conference of Data Envelopment Analysis and AHP. He has conducted more than 50 workshops in his research areas. He
has enjoyed in taking his research to class room. He is a regular paper presenter of international conference of data
envelopment analyses.

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65
True knowledge, right understanding, wisdom and true awareness are synonymous.
CORE FACULTY
Dr. Jagdish Shettigar
Professor of Economics and Advisor
Email: j.shettigar@bimtech.ac.in

Dr. Jagdish Shettigar is Prof. of Economics and advisor. He is associated with BIMTECH Since September 2007. He did his
Ph.d from IIT Delhi in the Year 1998 and did MA Economics from Banagalore University in the Year 1973. His research
interests include Policy related issues, International economic relations, Assessment of economic situation and
infrastructural sectors. Dr. Shettigar’s selected publications are R & D Efforts by Indian Industry, Energy Conservation and
its effects: Case Study of Indian Industry and Impact of pollution control initiatives by Indian industry. Dr. Shettigar has
also guided Dr. Vineeta Dutta Roy in her research project on: Special Economic Zones.-A Strategy to Speedy Economic
Development.

Dr. Shettigar started his carrier as a senior research officer, commerce research bureau Mumbai from 1979 to 1980. He worked as a Senior Economist
ASSOCHAM from 1980 to 1989, He did consultancy work from 1991 to 2006. He also worked as a Member, Prime Minister’s Economic Advisory
Council 1999-2004 and National Security Advisory Board 2000-2002. He was a Director in Boards of Directors, MTNL and IREDA from 2000-04. Dr.
Shettigar was also a member of Advisory Board, Khadi and Village Industries Commission from 1998-2000 and worked as a trustee New Mangalore
Port Trust from 2003-05. He was a member of MOU-Taskforce, Dept. Of Public Enterprises, Govt. of India from 2010-11, and a member of Board of
Governors, IIT-Madras.

Prof. K. K. Krishnan
Professor, Insurance and Risk Management
Chairperson, Centre for Corporate Relations
Email: kk.krishnan@bimtech.ac.in

Prof. K. K. Krishnan is Professor of Insurance and risk management and also Chairperson of Centre for Corporate Relations,
prior to commencing his teaching assignments in BIMTECH in 2002-03, had a diverse and enriched career. His major
career had been with LIC for over 33 years, across all zones in the country, starting from the cadre of Junior Officer and
retiring as Executive Director. Prior to and before BIMTECH, he has seen service in the Hindustan Times, New Delhi, USIS &
GDR Trade Representation, New Delhi, Radio TV & Commercials, Mumbai as a CEO and New field Advertising, New Delhi as
Creative Director.

Prof. Krishnan is a post-graduate in Economics from the Banaras Hindu University and a PG Diploma holder in Advertising and Public Relations from
Bombay University. His tenure as the India representative for the U.S. Life Insurance educational services provider LOMA brought him in touch with
BIMTECH. He started his teaching assignment at BIMTECH as a visiting faculty in 2002-03 from the Pushp Vihar campus and later joined as a
permanent faculty at the Greater Noida campus in 2004. Prof. Krishnan has been engaging with BIMTECH’s insurance students over the years on
various facets of life insurance discipline such as Principles and Practice of insurance, Company Operations, Underwriting, Services Marketing & CRM,
besides Business Environment. He has created new courses for BIMTECFH on Personal Financial Planning (PFP), Global Perspectives in Insurance and
Management of Investment in Insurance Companies. His research interest is in the area of regulatory oversight of financial institutions and emerging
frontiers in risk management. “We don’t teach you what to think, but how to think” is Prof. Krishnan’s recurring message. In his administrative duties as
Chairperson, Centre for Corporate Relations, Prof. Krishnan has been spearheading the placement activity for the last seven years, which has seen the
establishment of systems and procedures, expended food print of recruiters to the campus, a regular annual one day workshop for first year students
on the eve of summer internship, besides introduction of many skill-enhancing initiatives for students like KPMG Six Sigma Green Belt programme,
IIBA Canada Certification, encouragement of Coursera/EdX courses among students etc. Prof. Krishnan has also been instrumental in BIMTECH
entering into a strategic partnership with Swiss Re and signing of MoUs with LOMA, IIBA, KPMG and SEWA. Prof. Krishnan and his dedicated team of
student volunteers over different years have created INMOS (a 3000 membership-strong interactive platform for students, faculty, and insurance
industry practitioners), Majlis (a debating forum inspired by the Oxford University’s debating society), QCB (Quiz Crazy BIMTECHians, a club for
quizzers), ECOCHAMBER (a platform for debates on economic subjects) and NOESIaS (BIMTECH’s own gaming club).

He has been a frequent participant in many debates on current economic affairs and insurance topics in TV channels like the Lok Sabha TV, CNBC,
CNN IBN7, Bloomberg TV, News Nation TV etc. on behalf of BIMTECH.

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66
One should not stray from the path of righteousness.
CORE FACULTY
Dr. L. Ramani
Professor Finance
Email: l.ramani@bimtech.ac.in
Dr. L Ramani is Professor with Birla Institute of Management Technology Greater Noida. He holds PGDBM from Institute of
Management Technology Ghaziabad and doctorate in Finance from VMOU Kota. He has been teaching for more than 23
years. His research interest includes banking and finance. He has done many MDPs for corporates at various levels. He has
also written and presented papers in international conferences.

Dr. Manosi Chaudhuri


Professor and Head – OB/HR Area
Email: manosi.chaudhuri@bimtech.ac.in
Dr. Manosi Chaudhuri is Professor and Head, Organizational Behaviour and Human Resource Management at Birla
Institute of Management Technology, (BIMTECH), Greater Noida, India. A dual gold medalist during her Masters in
Psychology and D. Phil. as a UGC Senior Research Fellow in the Department of Psychology from University of Allahabad,
India, her research interests include Occupational Stress and Health, Employee Engagement, Management of
Organizational Change and Organization Development. Many of her research papers have been published in edited
books and reputed journals. Apart from conducting Management Development Programmes (MDPs) in the areas of
Emotional Intelligence, Leadership, Motivation, Team Building and Human Resource Management for leading Indian
organizations like NTPC, THDC, NHPC, PowerGrid and JSPL, to name a few, she has also been involved in Consultancy
Assignments with NSPCL and in Aditya Birla UltraTech.

Dr. Pankaj Priya


Professor (Marketing and Retail Management) & Area Head
Email: pankaj.priya@bimtech.ac.in
Dr. Pankaj Priya has spent 11 years in corporate world with Datapro Infoworld Ltd., Singer India Ltd., ESPN Inc. and Birla
Corp Ltd., where he was involved in hardcore marketing activities. The area of operations included North and East India.
He shifted to Academics in 2001. He has a PhD from IIT Delhi in the area of Retail Branding. He has published 15 articles in
various national journals, has one published article in international Journal (Market Intelligence and Planning), co-edited
one book on Communications and reviewed another book on Retail Management by Oxford publications. He has written
chapter on Merchandising in a book published by Czech University in 2010. He is a reviewer for Journal for Retailing and
Consumer Services (Elsevier Publications)& Marketing Intelligence & Planning. He has presented four papers in national
seminars at various forum. He got recognition as a teacher in Marketing when he was bestowed with best teacher award
in Marketing Management by Dewang Mehta Foundation at the national level in 2009. He is a member of course advisory council for B.Voc course in
Retail Management of Ambedkar University, Delhi.

He has been a resource person in the MDPs conducted at Central Warehousing Corporation (for their warehouse managers), Construction Industry
Development Centre and AMUL Dairy products Ltd. (for their distributors), Sleepwell Mattresses (for their front line sales supervisors), MMTC (for
their staff on floor sales), Women Entrepreneurs Programmes of Goldman Sachs and NTPC (for their corporate communication team) to name a few.
He is an Accredited Management Teacher of All India Management Association. He is associated with two prestigious professional bodies namely, All
India Management Association and Consultancy Development Centre. He has been a reviewer in the training module developed by Tata - Mc Graw
Hill Publications for training young professionals for floor sales in Organised retail. He has supervised a report on Stake Holder’s views on Impact of
FDI on Multi Brand Retail in India, which was submitted to Government of India in July 2010 and appeared on the website of DIPP, Ministry of
Commerce, Government of India. He has delivered a talk on the same at seminars organized by WASME. He has taught in visiting assignment at IMT
Ghaziabad and Pokhra University Nepal. Areas of Interest are Retailing, Sales and Distribution, Brand Management Advertising and Sales
promotion.

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67
As you think, so shall you become.
CORE FACULTY
Dr. Rahul Singh
Professor - Strategy and Globalization
Email: rahul.singh@bimtech.ac.in

Prof. Rahul Singh is Professor of Strategy and Globalization, and Chair of Strategy, Innovation and Entrepreneurship Area
at Birla Institute of Management Technology. Dr Singh is also Chair of the executive education master's program. His
primary areas of researches are in Strategic Management, Globalization, Emerging Markets and Sustainability. Dr Singh is
Board Members at DDU college, University of Delhi, SS foundation and 3 companies in India. He is also European Higher
Education Experts (EHEE) by European Union and visiting professor at FH Joanneum University Austria and KEDGE
Business School, France. He is worked as external resource to SAIL, NTPC, JSPL, UGC Nepal, GAIL, THDC, NHPC AND many
other organizations. Dr Singh has received first ever 'Best Research Professor' award of Birla Institute and many 'Best
Research Paper' awards for his research papers. He has published in top-tier journals including Journal of Business
Research, Journal of Brand Management, International Journal of Emerging Market, Journal of Global Scholars of Marketing Science, Journal of
Applied Economic Research, Journal of Business Perspectives. He has also been founding editor-in-chief of two international journals. He has
contributed in Higher Education and represented different organizations to chambers, government, and parliamentary committee on related issues.
His research and consultancy assignments by Confederation of Indian Industry, European Union, British Council and USAID. Prof. Singh has received
large funding for various research projects. His noted contributions include framing market principles for Micro Insurance industry of India,
preparing Vision@2022 for three states of India, and first Think Tank survey of India. He is also founder of WRDF and Innovant International.

Prof. R J Masilamani
Professor, Strategic Management
Email: rj.masilamani@bimtech.ac.in

Prof. Masilamani has worked for thirty five years in industry mainly with the TATA group of companies and with J.Vs the
group was associated with, including the Pepsico J.V. and the Timex J.V. He was the Managing Director of Timex Watches
Ltd. from 1991 to 2000. He served as the Director General, Fertilizer Association of India from 2001-2002 and has been a
consultant to several companies in the Automobile, Power and the Retail sectors. Prof. Masilamani completed his BE
(Mechanical) from Anna University and PGDM from IIM Ahmedabad. A Rank holder in IIMA, he was selected for the Tata
Administrative Service, considered as one of the most prestigious industry cadres. He has taught various courses in
Strategic Management and other general management courses in several leading business schools including IMT
Ghaziabad, BIMTECH, Delhi University, and Fore School of Management. He was the Programme Director for MBA
Telecom Management at Amity University and has conducted many Management Development programmes at leading corporates including NTPC,
ONGC and Cognizant.

Prof. Sanjiva Shankar Dubey


Professor, Information Technology
Email : ss.dubey@bimtech.ac.in

He specializes in IT Strategy, Innovation and management. A former Asia Pacific Service Delivery Executive of IBM, he has
authored Nine books including award winning Innovation with IT ( Mc Grawhill) and IT Strategy and Management (PHI,
4th edition). He was a Visiting professor at IIM Lucknow, IIM Indore, BIMTECH, IMT and MDI Gurugram, for the last 30 years.
He has also led 200+ IT led transformation consulting assignments for global corporations.

He is PGDBM(XLRI), BE (NIT) and PGDSPM(SNTI) Jamshedpur. An IBM certified Management Consultant and Project
Executive; He was also a member of IBM Academy. Some of the books written by Prof Dubey:

Innovation with IT by Mc Graw Hill Education , Best Management Book Award First Prize 2009 by Indian Society of Training and Development (ISTD);
IT Strategy and Management by PHI learning; Winning in the Global Economy, McGraw Hill education, 2010; IT Services Business management by
PHI learning Feb. 2012, Management and IT consultancy by Tata McGraw Hill 2012, Cloud Computing and Beyond, by IK International 2012, L i fe i s
Limited Live Unlimited . Bloomsbury 2015, Corporate Employabilty Skills:2016 CEGR publication; Technology and Innovation Management by PHI
learning; MIS for Managers by PHI learning.

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68
Yoga is but all around excellence in action.
CORE FACULTY
Prof. Sunil Sangra
Professor of Strategy
Area Head - Strategy, Innovation and Entrepreneurship
Email: sunil.sangra@bimtech.ac.in

MBA from IIM-Lucknow (a top-5 B-school in India), Sunil’s passions are Innovation, Creativity and Strategy. He has over 30
years of rich C-Suite experience across functions and sectors. He has worked/consulted with leading organisations in
India and the Middle East such as EXIM Bank of India, World Bank, LMW, OMZEST, the Future Group, Nomura, CRISIL, The
Aditya Birla Group and Essar to name a few. He has played multiple stints as an entrepreneur and has led the most
successful IPO ever, in the Indian media industry, with subscriptions exceeding US $ 1 billion - book built by Merrill Lynch.
Sunil has co-designed and facilitated a Design Thinking workshop with Prof. Srikant Datar of Harvard Business School
which included participation by senior faculty members from leading B-Schools and senior executives from the
corporate sector in India. Sunil has been a keynote speaker at a NHRDN (the most respected national level HRD association in India) summit with
‘Building Diversity - Driving Innovation’ as the theme, and a faculty and mentor for the Goldman Sachs ’10,000 Women Entrepreneurs Program’. In
addition, he has been teaching Innovation and Design Thinking at leading Business Schools in India. He offers Consulting, Training and Coaching
services in the areas of Innovation, Creativity, Design Thinking and Strategy.

Sunil has conducted over 130 Design Thinking workshops in 5 continents: Asia, North America, Europe, Africa and South America and has trained
over 2,500 business leaders in Design Thinking & Innovation.

Dr. Abha Rishi


Associate Prof. in International Business,
CEO, Atal Incubation Centre, Chairperson of CIED,
Email : abha.rishi@bimtech.ac.in

Dr. Abha Rishi, CEO for the Atal Incubation Centre, BIMTECH is also the Chairperson for the Centre for Innovation and
Entrepreneurship Development (CIED) at BIMTECH & a senior faculty in International Business. She has 24 years of
experience in the field of international trade- in industry and academics. She is a PhD, an EEC Honors from STVP, Stanford
University, PGDIBO, MFT and MIB. She is a CRISP 2014 (Chevening Rolls Royce Science and Innovation Leadership
Programme) scholar at Said Business School, University of Oxford. She is also a Fulbright Research Fellow from India at
Rutgers University, Newark, USA for 2009-10. She has also been selected for the 10 K Women Global Programme under
the aegis of Goldman Sachs- London Business School, held in India with NEN. She was the Programme Director from
BIMTECH for UP and Orissa for the BIMTECH ISB Goldman Sachs 10000 Women global project.

She has published and presented papers in various domestic and international forums. She has traveled extensively across 17 countries, in 4
continents, as part of her work and research. She has been selected as one of the semi- finalists in the GDN Japanese Award for Outstanding Research
in Development Work in 2011. She has been conferred the Entrepreneurship Education Champion’s Award from the Ministry of Skill Development
and Entrepreneurship (MSDE), along with NEN, EDII, the British Council and Intel in 2015. She has received the Accenture I&D Award in 2017, for her
work with the underprivileged sections of society. This award was given to only 5 other people from across the country. Dr Abha Rishi was also
conferred the ‘NEN Educators of the Decade’ award in February 2018.

Dr. Anuj Sharma


Associate Professor and Chairperson, Centre for International Business & Policy
Email: anuj.sharma@bimtech.ac.in

He is currently an Associate Professor at Birla Institute of Management Technology (BIMTECH) in the area of International
Business. He has done Masters in International Business Management and PhD in Management. He has more than 15
years of teaching experience at post graduate level at various University departments and institutes. In last two years has
conducted 15 Management Development Programs (MDP) in the area of International Business across all parts of the
country. This includes both open and in-company programs for reputed government organization like State Trading
Corporation (STC), PEC, Handloom and Handicraft Export Corporation (HHEC) and private organizations like GPI. His
current areas of interest are international marketing, international trade operations and sector specific export strategies.
He has attended and presented papers at various national and international conferences.

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69
One should not stray from the path of righteousness.
CORE FACULTY
Dr. Archana Shrivastava
Associate Professor
Head - Business Communication Area
Email: archana.shrivastava@bimtech.ac.in

Dr. Archana Shrivastava is an Associate Professor& Head- Business Communication Area. Worked at various universities
and colleges, she holds 20 years of rich teaching and training experience.

Dr. Shrivastava earned her Ph.D in English literature. She is a Thomas certified professional and can perform Personal
Profile Analysis (PPA) and Human Job Analysis (HJA). She holds a diploma certificate in NLP (Neuro linguistic
Programming) and believes that leveraging people’s potential can be a true driver for individual and organisational
success. She is trained to teach “Business English Certificate Course” by British Council and is also an active member of ABC
(Association for Business Communication), Communication Institute of Greece, and Eastern Association of Communication.

Her current research and publishing is in the area of Communication, leadership, team building, skill development and Cross Cultural
Communication. She has participated and presented papers in various conferences held in India and abroad. She has authored numerous case
studies and research papers which got published in reputed publishing houses like IVEY, Emerald, and Case Centre (European Case Clearing
House).She is a recipient of travel grant awarded by AICTE in 2015 for presenting her research work at Columbia University in New York. She is the
recipient of the best paper award in 2017 at the conference in Oxford University & in 2018 in the international conference at Teri University.

Dr. Shrivastava has more than 20 years of academic experience to teach/train a variety of courses including, Business Communication, Soft Skills,
Business Etiquettes, Handling Interviews, Presentation Skills, Non Verbal Communication, Audience Analysis, Crisis Communication, Conflict
management, Negotiation Skills, Intercultural Communication, and Empathic Listening. She has been conducting trainings and Management
Development Programmes (MDPs) for senior executives of several renowned organizations and PSUs in India like NTPC, NHPC, GAIL, IFFCO and
Power Grid to name a few. She has also been mentoring and developing students in the area of Soft Skills especially People Skills.

Dr. Gagan Katiyar


Associate Professor, Marketing & Marketing Communication
Email: gagan.katiyar@bimtech.ac.in

Presently, he is an Associate Professor at Birla Institute of Management Technology and teaches Marketing and Marketing
Communications. He is a PhD in Business Administration and an MBA in Marketing & Finance. He holds an additional
diploma in Exports Marketing, a Diploma in Information & Systems Management and a Master Degree in Organic
Chemistry. He has worked for more than 23 years in Industry and academia. His areas of interest include International
Business, Marketing Research, Product Management, Marketing Communications and Channel Management.

He has done several consulting assignments in the area of Marketing and Marketing Communications for companies like
Asian Paints, Johnson Matthey India, Power Finance Corporation, Henkel Adhesive India, UCO Bank, Federation of Indian
Exporters Organization among others. He is also a behavioral and a sales trainer. He has earlier been on the panel of Symbiosis, Pune for their
corporate sessions on management for executives at King Fisher Airlines, WIPRO, EXL, Computer Science Corporation, Infosys, Dr. Reddy’s Lab and
Hindalco Industries. He has also been their faculty for open sessions on management organized in Delhi for many years. In addition to this, he has
served as Academic Consultant for Mountbaten Institute (UK) for their establishment in India. He has also been appointed as the Brand Ambassador
for Delhi by Reliance Energy (BSES).

Dr. Girish Jain


Associate Professor, Finance
Email: girish.jain@bimtech.ac.in

Dr. Jain is a post graduate in commerce. He also holds MBA (Finance) from Devi Ahilya University, Indore, Fellow of
Insurance Institute of India (non-life) and Ph. D. He has also qualified UGC – NET. He is having around twenty years of work
experience which includes a brief stint in financial service industry. He has presented several papers in various
conferences and published articles. His areas of interest include risk management, investment management and
corporate finance. He is currently heading Finance area. He has delivered many MDPs to employees of leading
organizations.

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70
One should not stray from the path of righteousness.
CORE FACULTY
Dr. Jaya Gupta
Associate Professor, OB and HR
Email: jaya.gupta@bimtech.ac.in

Dr. Jaya Gupta is an Assistant Professor in Organizational Behavior and Human Resource Management at BIMTECH. She
has over 19 years of teaching experience. She has attended and presented papers at several international and national
conferences. She is pursuing her PhD in the area of High performance Work Practices and its impact on Organizational
Citizenship Behavior and Turnover Intentions. Her research interests include Talent Management, Psychological Capital,
Organizational Culture and Gen X & Gen Y.

Prof. Kamal Kalra


Associate Professor Finance
Email: kamal.kalra@bimtech.ac.in

Prof. Kamal Kalra joined BIMTECH in July 2011 as Associate Prof in Finance. He has done his B.Tech in Mechanical
Engineering from IIT Delhi and is a Certified Associate of the Indian Institute of Bankers. He worked in Union Carbide for
two years and thereafter joined State Bank of India (SBI) as a Probationary officer. He has handled diverse assignments in
SBI both in India and abroad in SBI London. He was posted as Faculty, State Bank Institute for Information &
Communication Management Hyderabad during his tenure with SBI He was Director, National Institute for Banking
Studies and Corporate Management, Noida a training college for bankers for 5 years and thereafter GM (North India)
Manappuram Finance Ltd. He is doing research in "Student Evaluation and Analysis of Linkages from Admission to
Placement.". He is fond of swimming, marathon participation, badminton and reading.

Dr. Krishna Akalamkam


Associate Professor, Marketing Area
Email: krishna.akalamkam@bimtech.ac.in

Dr. Krishna Akalamkam is an Associate Professor at Birla Institute of Management Technology (BIMTECH). His main focus
areas include marketing, marketing research and consumer behavior with a special focus on Digital Marketing. Prior to
joining academics, he has worked for more than seventeen years in the corporate sector, including fourteen years in
marketing research industry and over two and half years in manufacturing as Engineer. He has worked with leading
research agencies like AC Nielsen, Indian Market Research Bureau and Research International, a WPP group company. He
handled a variety of assignments including communication research, new product development, brand health, usage
and attitudes, pricing research, customer satisfaction measurement and worked with several clients from different
industries. Some of the clients he has worked with include Nestle India Ltd., Hindustan Unilever, Reckitt Benckiser, Nokia,
Radico Khaitan, Coca Cola, ICI Paints. He has published and presented articles and cases at various conferences. He has also conducted MDPs for
corporates and mentored entrepreneurs under Goldman Sachs “10,000 women entrepreneurs’ initiative”. Dr. Krishna has done his bachelor’s degree
in Chemical Engineering from Andhra University College of Engineering and Ph.D & MBA from Faculty of Management Studies (FMS), University of
Delhi.

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71
He who does not strive, does not achieve.
CORE FACULTY
Prof. Manoj K Pandey
Associate Professor, Insurance & Marketing
Email: manoj.pandey@bimtech.ac.in

Prof. Manoj K Pandey holds master degree in Management from BHU and is an Associate Member of Insurance Institute
of India. He has over 23 years of professional industry experience in Life&Medical insurance sector Prof. Pandey served in
LIC of India for 17 years in different position including a tenure in Sultanate of Oman as Country Manager. He was working
as Head of Life & Medical division of a leading private insurance company in Oman before joining BIMTECH as faculty in
year 2011.

He had served as Research Associate in IIMA during 1991-92 before joining LIC as a direct recruit office. Prof. Pandey has his teaching & research
interest in life insurance , distribution channel & digital marketing . He is pursuing his doctoral studies from BIMTECH.

Prof. Manoj Kumar Pant


Associate Professor, Retail Management
Email: mk.pant@bimtech.ac.in

Prof. Manoj Pant Joined BIMTECH in 2012 as Asssitant Professor. He has a blend of significant corporate experience with
Aircel, Reliance Retail Ltd, Blow Plast Ltd.(VIP luggage), Berger Paints etc. He has conducted many MDPs for corporates
like UCO bank, Mentoring candidates for Goldman Sach's 10000 women entrepreneurs programme etc. He is specialized
in: category management and private label, Marketing management, mall management & rural retailing. He has also
guided students in establishing retail start up like ‘Froosh’. He has also mentored students in Retail, Marketing and
Operations, Telecom sales, Channel sales, Distribution, Retail store operations & Roll out, Supply Chain Management. He
is an Engineer and Post Graduate in Management from XIM, Bhubaneswar. He is also pursuing Ph.D from AIMA – AMU.

Dr. Meena Bhatia


Associate Professor, Finance
Email: meena.bhatia@bimtech.ac.in

Dr. Meena Bhatia has over 21 years of experience which includes both corporate and academic experience. She has
taught at post graduate management programmes of BIMTECH, IIFT, IMT, Bombay Stock Exchange Institute and many
other B Schools in NCR. Besides this she has also taught at University of Bradford, UK.

Her research interest and contribution include topics covering financial markets, disclosures and financial reporting. She
has presented her research work at internationally acclaimed institutions such as, Harvard University (Boston USA),
University of London, IIM (Ahmadabad), IIM (Lucknow), IMI (Delhi), etc. Dr Bhatia has publications in national and
international journals of repute.

She is also providing research guidance to PhD scholars. She is on the Editorial Board and on reviewers’ panel of many well known journals. Dr. Meena
Bhatia is passionately involved in Management development and training programs. She routinely conducts training & development programmes
in costing, finance, accounting, analysis and investments for managers of Private and Public sector enterprises in India. She has a PhD in Finance,
besides being FCMA, CFA, MBA and B.Com (Hons) from Delhi University. She is a merit holder of Institute of Cost Accountants of India, and scholarship
holder of Institute of Chartered Financial Analyst of India.

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72
True knowledge, right understanding, wisdom and true awareness are synonymous.
CORE FACULTY
Prof. Nagendra Nath Sharma
Associate Professor and Chairperson, India Centre for Public Policy
Email: nn.sharma@bimtech.ac.in

Mr. Sharma has worked for more than 31 years in social development sector. He has been working with government
institutions like UP Financial Corporation, Central Leather Research Institute (CLRI), Footwear Design and Development
Institute (FDDI).He was also Managing Director of Rajasthan Consultancy Organisation (RAJCON) set up by All India and
State Financial Institutions, Commercial banks and support organizations and its mandate was to provide consultancy
services to Micro , Small and medium industries in state of Rajasthan. He was appointed as the first General Manager of
U.P. Minorities Financial and Development Corporation set up by the Government of UP for ensuring all round
development of minorities in UP.

He was with UNDP and UNIDO in their livelihood related and cluster development projects and associated with livelihood projects funded by the
World Bank and Department for International Development (DFID), UK.

During his stint at BIMTECH, he was instrumental in designing and launching of PGDM (Sustainable Development Practices) programme and
teaching modules related to Corporate Social Responsibility; Social Entrepreneurship and Innovation; and Public Policy. He is also regularly
conducting executive development programmes in the above areas and also undertaking consultancy assignments.

His areas of interest are i) livelihood promotion ii) cluster development iii) corporate social responsibility and iv) ant-poverty programmes ,v) social
enterprises and innovation and vi) Microfinance and financial inclusion.

Dr. Pooja Misra


Associate Professor, Economics
Email: pooja.misra@bimtech.ac.in

Dr. Pooja Misra, Associate Professor has a work experience of 22 years+ in academics and the Corporate industry. She has
spent 12+ years in the Industry with organizations such as American Express, Standard Chartered Bank and Lazard
Creditcapital.

She shifted to the Academic world in 2008 and has completed her Ph.D in Management from Gautam Buddha University
in the area of Compensation Components and its effect on Employee engagement and turnover intent.

Her research interests include Macroeconomic dimensions of an economy, Corporate Strategies, Compensation, and
Current trends in Business Environment. She has published several research papers and articles in international and national journals and has
presented papers in various national and international conferences.

Prof. Pratik Priyadarshi


Associate Professor, Insurance and Risk Management
Email: pratik.priyadarshi@bimtech.ac.in

General Insurance professional of the Direct Recruits Batch of United India Insurance Co Ltd, 1989 batch. Has a vintage of
over 28 years in the Insurance arena. He has had a varied experience in different positions in Underwriting, Product
Development, Business Development and Risk Management in both Public Sector and Private sector companies. He has
served at various positions in Tata AIG , IFFCO Tokio, L&T Insurance.

With a post graduation from Delhi University, he has been actively involved in consultancy work, training and advisory
functions related to activities in the General Insurance Industry.

He has also been involved in imparting knowledge by virtue of being Visiting Faculty at B Schools and other educational institutions in Delhi NCR. His
last assignment before joining BIMTECH, was that of Principal Officer and Director of the Broking Firm which he had established in Delhi in March
2015.

;n~ Hkkoa rn~ HkofrA lwfDr


73
As you think, so shall you become.
CORE FACULTY
Dr. Rishi Tiwari
Sr. Librarian and Proctor- Students Welfare
Email: rishi.tiwari@bimtech.ac.in
Dr. Rishi K. Tiwari has a Master’s and Doctorate degree in Library and Information Science from Jiwaji University, Gwalior
(M.P.) and Commonwealth Professional Fellowship in 2014 from University of East London HE has vast experience of more
than 15 years in handling and managing of library services. Dr. Tiwari joined Birla Institute of Management Technology
(BIMTECH), Greater Noida (U.P.) as librarian in the year 2005. Under his supervision the library of Bimtech has evolved a lot
and now has a fully automated and fully air-conditioned environment with a collection of around 40,000 books. Dr. Tiwari
is a well-known name in the Library Science professional circle has organized various conferences and workshops.
Besides organizing he has also attended many National and International conferences and workshops. He has published
various papers and has a book to his credit as an editor. He is also guiding and supervising scholars of Library and
Information Science in their research work. He has visited Sri Lanka, Bhutan, Nepal and Muscat as a SAARC member. His areas of interest are
Leadership, Team Building, Library Automation and Digitization. He is also very actively involved in the promotion of Open Source Software’s of
Library Automation and Digitization. Dr. Tiwari is an active member of various organizations such as Indian Library Association (ILA), Management
Library Network, Royal Institute of Management (RIM), Bhutan, etc. He is office bearer of ILA with the capacity of Member of Executive Council and
Treasurer for the period of 2013 to 2015. He is also member of around 25 organizing committee for National and International Conferences. He has 1
book and 24 research papers on his credit published in International and National Journal and Conferences. Dr. Rishi Tiwari has also been awarded
the ILA S.M. Ganguly Best School Library Award for 2003, ILA Promoter Award for 2008, SATKAL Young Librarian Award 2013, AIMS International
Outstanding Librarian Award 2014 and Vishwalaxmi Best Management Librarian Award 2015.

He is also acting as the Secretary of Ranganathan Society for Social Welfare and Library Development. Under the umbrella of this organization he is
very actively involved in the all round development of the people of rural areas. Under this mission various rural and other community libraries and
computer center have been opened. Among the most popular of them all “BIMTECH Pustakalaya” in Dasna Jail, Ghaziabad and Lucknow Jail,
Lucknow of Uttar Pradesh.

Prof. Somonnoy Ghosh


Associate Professor, Operations
Email: somonnoy.ghosh@bimtech.ac.in

Somonnoy Ghosh has a rich experience spanning over two decades working in the manufacturing and the education &
training sector, in organizations such as Maruti, eGurucool, NIIT, Career Launcher, IIM Lucknow, IMT Dubai and IMI Delhi.

He has been teaching mid-level to senior executives in various programmes and has trained hundreds of managers
working with NTPC, HAL, ONGC, IOC, KPMG, Hero Motocorp, etc. Somonnoy’s core expertise lies in the area of Operations
Management, Supply Chain Management, Quality, Business Process Improvement, and related areas. He has held key
leadership positions at various organizations. As a core member of the Strategic Initiative Group at Maruti, he was
instrumental in restructuring of the Plant organization at Gurgaon. He spearheaded product design, development and
delivery at NIIT as the Head of eGurucool business. At Career Launcher, he led the founding of the Indus World School of Business and managed its
affairs till 2010. In a more recent assignment, as the Chief Creative Officer at Aristo, he led the creation of the bouquet of their products. Somonnoy is
an alumnus of IIT Kanpur and IIM Lucknow.

Dr. Sourabh Bishnoi


Associate Professor, Operations
Email: sourabh.bishnoi@bimtech.ac.in

Dr. Sourabh Bishnoi is an Associate Professor at BIMTECH, since March 2009 teaching Statistics, Operations Research and
Research Methodology. His areas of interest are Statistics and Mathematical Modelling. He has conducted many
programmes in data sciences. He holds a B.Sc. (Statistics, Mathematics and Physics) degree from Aligarh and M.Sc.
(Statistics) degree and PhD (Statistics) from Dr. BR Ambedkar University, Agra. He has also completed MBA and a
professional diploma in Computer Applications. His research interests are broadly in the area of Operations Research,
Theory of Probability, Quantitative Techniques, Statistics, Research Methodology and Mathematics.

He has 21 years of rich experience in the field of teaching and has vast administrative experience as Registrar, Dy Registrar,
Program Coordinator and Controller of Examinations. He has enhanced his knowledge by attending number of workshops related to Data Analysis,
Research methodology, Statistical process control and Knowledge Management. He is a published author of articles and research papers on current
statistical issues and concepts. He is an independent and self-motivated professional with excellent research and teaching skills; enjoys learning new
skills and quickly adapts to organizational changes.

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74
Yoga is but all around excellence in action.
CORE FACULTY
Dr. Vineeta Dutta Roy
Associate Professor, CSR
Email: vineeta.roy@bimtech.ac.in

Vineeta Dutta Roy (PhD, Business Administration, Aligarh Muslim University) is Associate Professor and Lead-Corporate
Social Responsibility at the Birla Institute of Management Technology (BIMTECH). Her work with the British Council in
India after receiving its study support at the University of Bath, the UK in 2004, started her academic engagement in the
area.
She has contributed research articles in journals and served on the Editorial Board of “The Journal of Corporate
Citizenship”, Greenleaf Publishing, UK. Her book titled “Demonstrating Responsible Business” has recently been
published by Bloomsbury India, which apart from contemporary understanding on Responsible Business brings forth
case studies of CSR and Sustainability of some of India’s biggest and best companies.

Vineeta has been experiencing first-hand, CSR and Sustainability practices of companies, as Lead assessor for FICCI CSR Awards for the past seven
years now, an involvement that gives her deep understanding and knowledge of CSR in India. She frequently speaks at industry events and has been
academic counsel to organisations such as AIMA, National HRD Network, FICCI, UN Global Compact Network and the IICA.
She was conferred the IPE Corporate Excellence Award for CSR in 2013.

Dr. Amrendra Pandey


Assistant Professor, Finance
Email: amrendra.pandey@bimtech.ac.in

Dr. Amrendra Pandey is a faculty of Economics area at BIMTECH. He has published mainly in the area of monetary
economics. Currently he is doing research in the field of text mining, machine learning, time series econometrics. He is
also certified Financial Risk Manager (FRM) from Global Association of Risk Professionals, USA. His research interests lie in
macroeconomics, financial risk, financial econometrics and text mining techniques.

Prof. Ankur Kulshrestha


Assistant Professor, Finance
Email: ankur.kulshreshtha@bimtech.ac.in

Prof. Kulshrestha started his corporate career with Suzuki India through campus placement in 2005. He moved to one of
the world’s largest consulting organization, EY, in 2009 specialising in Automotive sector consulting. The role gave him
rich exposure to handling international clients on strategic issues. His total industry experience is close to 10 years.

He completed his Chartered Accountancy in 2005 securing All India ranks in all three stages, a milestone rarely heard-off
in the 70-year history of ICAI. Interested in finance, he aced CFA program by CFA Institute, USA and soon thereafter got his
CFA charter. He was a 3rd rank holder in his graduation from Shri Ram College of Commerce, Delhi University. He has
Financial Risk Manager® and Certified Financial Planner ® as other global certification.

He is the lead CFA trainer for FINSTUDYCLUB. 3rd in India and 20th globally, he is a member of the prestigious Approved Prep Provider Program of the
CFA Institute, USA. His training sessions are webcast in more than 15 countries. He, with his mobile App which has downloads in more than 60
countries, was the first in India to pioneer the concept of ‘M-question bank’ for CFA training.

He is a fellow member of the Institute of Chartered Accountant of India. He is one of the empanelled trainers for Reserve Bank of India. In addition, he
is a certified evaluator with immense experience in the field of valuation specializing in Corporate Restructurings. He has been a part of various panel
discussions on strategic topics on the economy, taxation, management, etc. He runs a small family fund and manages a portfolio with long term calls
on the economy and sectors.

Having learnt management and strategy from IIM Calcutta, he has presented several papers in national conferences and different industry
forums/academic conferences.

;n~ Hkkoa rn~ HkofrA lwfDr


75
As you think, so shall you become.
CORE FACULTY
Dr. Archana Singh
Assistant Professor, Operation & Decision Science
Email: archana.singh@bimtech.ac.in
Dr. Archana Singh is an Assistant Professor at BIMTECH, Greater Noida in the area of Decision Sciences. She has done her
Masters and PhD from Department of Statistics, University of Rajasthan, Jaipur. She has done a certificate course in Lean
Six Sigma from KPMG.

She has 14 years of experience of teaching in higher education and has taught in different Programs of Management,
Engineering, Science, Computer Applications, Commerce, Social Sciences and Life Sciences. Her research interests are in
the area of Marketing Research and Quality Control.

Dr. Arindam Banerjee


Assistant Professor, Finance and Accounting
Email: arindam.banerjee@bimtech.ac.in

Prof. Arindam Banerjee is a fellow of The Institute of Cost Accountants of India (FCMA), a Certified Financial Planner
(CFPCM), and a partly qualified Actuary by qualification. He has done his PhD from National Institute of Technology (NIT),
Durgapur (an institute of national importance). His research topic for PhD dissertation is linked to behavioral finance. He
possess around 12 years of industry experience along with 11 years of academic experience. Prof. Banerjee took active
participation as trainer and resource person in MDP programmes for organizations like National Foundation for
Corporate Governance (NFCG), Principal Mutual Fund, NIS Sparta Ltd., Indian Navy (on behalf of ICAI), and PEC Ltd. among
others. Prof. Banerjee’s research articles are published by reputed publishers and journals e.g. The Management
Accountant, Macmillan, Bloomsbury, IIM Ahmadabad, IMT case journal to name a few.

Prof. Banerjee is editor of ‘BIMTECH Business Perspectives’. In recent past, he also acted as editor of ‘Asia-pacific Journal of Management Research and
Innovation’, published by Sage publications, UK. The important areas of training interest for Prof. Banerjee are i) Finance for non-finance executive ii)
Personal Financial Planning and Wealth Management iii) Risk Management iv) Cost Management v) Financial Modeling using MS-Excel vi)Life
Insurance, and vii) Stock market and Investment Management etc.

Prof. Chanchal Kushwaha


Assistant Professor, IT
Email: chanchal.kushwaha@bimtech.ac.in

He is an MCA with Advance Diploma in Software Technology and System Management from National Institute of
Information Technology along with MCSD (Microsoft Certified Solution Developer) from Microsoft corp., having over 19+
years of experience in IT Training, Business Development, Service Operations and running successful business processes
with proven ability of achieving service delivery and targets.

In past he has worked at Managerial position with NIIT and APTECH, leading Global IT Training Companies. He has done IT
Training & Management Development Programs for Goldman Sachs - Ten Thousand Women Entrepreneurs, Jindal Steel
and Power Ltd., Federation of Indian Export Organizations, Handicrafts and Handlooms Exports Corporation of India Ltd. ,
PEC Ltd. and Bank Professionals. His interest areas of teaching and training are E-commerce, E-Tailing, Social Media Marketing and IT Tools used for
Business Data Analysis using MS-Excel.

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76
Yoga is but all around excellence in action.
CORE FACULTY
Prof. Himanshi Tiwari
Assistant Professor HR
Email: himanshi.tiwari@bimtech.ac.in

Prof. Himanshi Tiwari has done MBA with specialization in Human Resource Management & Industrial Relations, from
University of Lucknow and cleared the coveted exam of UGC-NET in 2001. In the career span of more than a decade; she
has worked as consultant for 02 years in social sector and handled monitoring & evaluation programs for WORLD BANK,
Oxfam & Care India and has been a significant member of the team which prepared training modules for JFM (Joint Forest
Management) project for Forest Department, Lucknow and planned a 10 days training program for CAPART Lucknow.
During her early days as an academician she has been a visiting faculty with University of Lucknow, Lucknow.

During her tenure in BIMTECH, she has served as the resource person for MDPs in the area of, Emotional Intelligence,
Employee Motivation & Personal effectiveness, Creativity and Innovation, Decision Making for Managers, Performance Management, Managerial
Effectiveness, Stress Management and General Management to the organizations like, NTPC, IFFCO, NBCC, UCO Bank, Power Grid etc.

Her research interests are Strategic HRM, Emotional Intelligence and Emotional Labour, Spiritual Intelligence and Dynamics of Organizational
Change & Development. She has successfully completed a research project, under, BIMTECH Research Grant Scheme 2009 titled, Effect of Emotional
Labor Profile of Employees on Service Quality and Customer Relationship in Selected Service Organizations. Proving her credentials as an avid
researcher Prof. Himanshi has presented papers in many National and International Conferences and Seminars.

Presently she is a member of the Editorial Board of Business Perspectives (ISSN 0972-7612), A Bi-Annual Journal of the Institute. She is also a regular
reviewer of Tata McGraw Hill Publications. Two of the recent case studies written by her has been awarded under the Best Case Award by The Case
Centre UK for two consequent year. Recently a research Paper written by her got Best Paper Award in 5th International HR Conference jointly
organized by K J Sommaiya Institute of Management Studies and Research & California State YUNNAN University and AMDISA..

Dr. Itilekha Dash


Assistant Professor, OB & HR
Email: itilekha.dash@bimtech.ac.in

Dr. Itilekha Dash has around 19 years of industry and academics experience. She has graduated in the discipline of
Personnel Management and Industrial Relation. She has done her doctoral study in the area of ‘Organizational Values’
from MTWU, Kodaikanal in 2013.
She has done Diploma in Training and Development from ISTD, New Delhi. She is a certified HRD Auditor from TVRLS,
Ahmedabad and an Instructional Designer too. Apart from all these, she is a NLP practitioner, certified by NLP Coaching
academy and a wellness certified coach with ICF approved content.

Besides teaching and research, she is passionately involved in conducting the training programs for the corporates in the
area of Emotional Intelligence, Team Building, Being Effective, HR Analytics, Conflict management, Negotiation, Creativity, ROI on Training, Boss
Management, Leadership, Coaching and Counseling, Time Management, Empowerment etc. for the Organizations like NTPC, NHPC, Maruti Udyog,
IBM, IFFCO, Viom, POWERGRID, NFL, LIC India, Banks of Punjab, Solar Energy Corporation and many more.

Dr. Kapil Garg


Assistant Professor, IT
Email: kapil.garg@bimtech.ac.in

Prof. Kapil Garg has over 16 years of experience which includes both corporate and academic experience. Before joining
BIMTECH in year 2008, he also worked with C-DAC, Noida in Training and Development area. He has taught MIS, Statistics,
E-commerce, ERP, and Online Service Quality in various post graduate management programmes of BIMTECH. Besides
this he has publications in national and international journals of repute. He has pursued his PhD from IGNOU and
submitted the same in 2017 in the area of E-Tail Quality of Insurance Web Aggregators, besides being M.Phil. from JNRV,
Rajasthan, MBA from GGSIP University and B.Sc. (Hons) from Delhi University.

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As you think, so shall you become.
CORE FACULTY
Prof. Monica Mittal
Assistant Professor, Insurance and Risk Management
Email: monika.jain@bimtech.ac.in
Prof. Monika Mittal is a professor in the area of insurance. She is also an active member of Center for Corporate Relation
and Alumni interface. Her Educational qualification is, Bachlor of Business Administration- Univesity Gold Medalist from
M.D.U (2003) , Master Of Business Administration – Birla Institue of Management Technology , Gold Medalist (2007),
Master Of Commerce – M.D.U (2008), Fellow of III ALMI from LOMA and Diploma holder of CII. She has done an
International project on “ Strengthening MIUs In India” with FICCI and has Developed a self study material for IMT , GZB on
“ Principle and practice of Life Insurance “

Dr. Navin Shrivastava


Assistant Professor, OB/HR
Email: n.shrivastava@bimtech.ac.in

Dr.Shrivastava is an academician and currently associated with Birla Institute of Management Technology, (BIMTECH),
Greater Noida. He holds a PhD, MBA, and LL.M. with strong interpersonal communication skills, having more than 16 years
of experience in Management teaching and consultancy.

He has a rich experience of both government and private sectors. He has been honored for his academic excellence by
law department, DAVV, Indore. He has been felicitated with Coal India scholarship for academic excellence. His doctoral
work is in the area of Employer Branding.

He has conducted management development programmes at Government and Non-Government Organizations including leading PSUs, Armed
Forces, Postal department, etc. As a behavioral trainer he was also associated with Armed Police Training Centre and Special Armed Forces, Indore. He
has also represented academia as an expert in a high powered national seminar on Internet Governance under the aegis of NSCS (GOI) organized by
VIF (Vivekananda International Foundation).

He has published papers in national and international journals and edited books. His areas of interest are building value based institution, work
ethics, rewards and recognition, corporate governance and developmental HR. A strong propounder of value driven systems, he has been invited by
various forums for his expertise. His earlier deliberations primarily included themes like institution building, great place to work, affirmative
unionism, etc.

Dr. Nimisha Singh


Assistant Professor- IT
Email: nimisha.singh@bimtech.ac.in

Dr. Nimisha Singh is Assistant Professor of Information Technology at Birla Institute of Management Technology
(BIMTECH), India. She holds a degree of Bachelor of Applied Sciences from Delhi University, Master of Computer
Applications from SNDT University and FPM from BIMTECH.

Prior to joining BIMTECH, she worked at Tata Consultancy Services as Software Programmer and WSI, USA as web
developer later on moving to internet marketing.

Her area of interest for teaching and research are information systems management, software project management,
cyber security and privacy, digital empowerment and design thinking. She has presented and published papers in the area of Cyber security and
privacy, technology management, digital empowerment and cross cultural issues. She is the faculty mentor for IBM Global Remote Mentorship
Program.

She is designated as EURAXESS India ambassador to promote European Commission’s initiative on research and innovation. She received the
ERASMUS+ grant mobility grant in 2016 and 2018. She was one of the team members working on the project UNIQUE- University Quality Exchange, a
European Union funded project.

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78
As you think, so shall you become.
CORE FACULTY
Prof. Rajeev Sharma
Assistant Professor, Supply Chain and Operations
Vice Chairperson - CCR
Email: rajeev.sharma@bimtech.ac.in

Prof. Rajeev Sharma is the Assistant Professor in the area of Supply chain and Operations at Birla Institute of Management
Technology, Greater Noida. He is a qualified cost and management accountant. He has 16 years of experience as an
industrial practitioner and over 11 years of experience as a seasoned corporate trainer. He embarked on his professional
path as a corporate financial and operations professional, which included a successful stint as a consultant for the
companies ranging from SME startups to corporate giants like BSNL, Panacea Biotech, and BIBCOL to name few. His areas
of expertise are operations, quality, inventory, supply chains. He also has flair for entrepreneurship, creativity and
Innovation.

Dr. Ruchi Mishra


Assistant Professor, Operation & Decision Science
Email: ruchi.mishra@bimtech.ac.in

Dr. Ruchi Mishra is a faculty in the area of Operations & Decision Science at BIMTECH, Greater Noida. Before joining
BIMTECH, she was associated with Institute of Management, Nirma University, Ahmedabad as an Assistant Professor in
Operations & Quantitative Area. She holds her PhD in Manufacturing Flexibility area from NITIE, Mumbai and Master of
Business Administration from Banasthali Vidyapeeth, Rajasthan. Before joining to NIRMA University, she worked at IIM
Ahmedabad as an Academic/Research Associate.

She has published in peer reviewed international journals (International Journals like Business Process Management
Journal, Journal of Manufacturing Technology Management, International Journal of Quality and Reliability
Management, Benchmarking : An international journals, Management Research Review, Global Journal of Flexible System Management) and
conferences (IITs, & IIMs). She has served as a reviewer for journals such as International Journals and Conferences, such as European Management
Review (Wiley Publication), International Journal of Production Research (Taylor and Francis Publication), Management Research Review (Emerald
Publication), Journal of Strategy and Management (Emerald Publication), International Journal of Operational Research (Inderscience Publication),
Benchmarking: An international journal(Emerald Publication), IEEE – International Conference on Industrial Engineering and Operations
Management (IEOM).

Prof. Saloni Sinha


Assistant Professor, Business Communication
Email: saloni.sinha@bimtech.ac.in

She is a post graduate in Linguistics from Jawaharlal Nehru University, New Delhi. She is a gold medalist in MA
(Linguistics) and has also qualified UGC-NET. She received an A+ in her dissertation on aspects of Santhali Linguistics,
which was a first in the department. Presently enrolled for a PhD at JIIT, Noida, she is in pursuit of realizing issues in
Bilingualism and Semantics in science communication. Her research is on aspects of semantics and translation in the
development of a comprehensive bilingual glossary of technical terms. She has about 20 +years of academic, research,
reviewing and training experience in the field of English Language Teaching, etc. in JNU, MHRD, IGNOU, Amity University,
UPTU, & Ranchi University. She has to her credit ESP curriculum implemented in several reputed organizations like TERI
University, UGC (Add-on courses) etc. She is also an Expert Advisor in Commission for Scientific and Technical
Terminology, MHRD, GOI. She has participated and published in several national and international forums. Ms. Sinha holds Dale Carnegie
Certification for Communication Skills training. She has also qualified basic and Advanced Level Cambridge Teachers Certification. She is a key
resource person in the field of Soft Skills & Communications Skills, and has to her credit several Linguistic empowerment Practicums for embassies,
corporates and universities.

Apart from this she has the Membership of Academy of Management, ILLINOIS. She has also been empanelled with PMO as a translator of Prime
Minister Speeches.

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79
Yoga is but all around excellence in action.
CORE FACULTY
Dr. Veenu Sharma
Assistant Professor, Retail Management
Email : veenu.sharma@bimtech.ac.in
Veenu Sharma joined Birla Institute of Management Technology in 2012. She is Assistant Professor in Retail & Marketing
Area. She earned her Fellow from BIRLA Institute of Management Technology, Greater Noida.

She has participated and presented papers in various conferences held in India. She has authored case studies and
research papers which got published in reputed journals like Inderscience and The Case Centre (formerly ECCH, European
Case Clearing House). She is a recipient of many awards for her research work. She received BIMTECH –STOUGH, Young
Scholar Award by BIMTECH in the year 2014. Award by Case Cente UK in 2017 and G D Sardana, young Scholar award in
year 2018.

Veenu Sharma has more than 12 years of industry and academic experience to teach/train a variety of courses including, Retail Concepts, Retail Store
Management, Luxury Retailing, Consumer Behaviour and Customer Relationship Management. She has also been mentoring and developing
students in the area of developing research papers and reports.

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80
As you think, so shall you become.
Launch of Vikramshila Leadership Centre

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81
Yoga is but all around excellence in action.
National HR Summit For
ENERGY SECTOR
Enabling
Multidimensional
EMERGING HR CHALLENGES
Sustainable Growth

National HR Summit 2019

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82
As you think, so shall you become.
National HR Summit For
ENERGY SECTOR
Enabling
Multidimensional
EMERGING HR CHALLENGES
Sustainable Growth

National HR Summit 2019

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83
Yoga is but all around excellence in action.
The Rise of the
Social Enterprise

HR Roundtable 2018-19

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84
As you think, so shall you become.
Glimpse of Leadership Development Programmes (LDPs)

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85
Yoga is but all around excellence in action.
Glimpse of Management Development Programmes (MDPs)

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86
As you think, so shall you become.
Glimpse of Management Development Programmes (MDPs)

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87
Yoga is but all around excellence in action.
Glimpse of Books Launch

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88
As you think, so shall you become.
- Rigved

Contact Us:
Abhinav Kumar
Manager - CMDC

Birla Ins tute of Management Technology


Plot No. 5, Knowledge Park 2
Greater Noida, Gautam Budh Nagar
U ar Pradesh - 201306, India
Ph. +91 120 6843000 - 10, 9355024501 - 10, Extn. 375
e-mail: cmdc@bimtech.ac.in
www.bimtech.ac.in

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