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    l3c4 October2023ep Final

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    Arbaaz Khan

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    © All Rights Reserved
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    l3c4 October2023ep Final

    Uploaded by

    Arbaaz Khan
    3 views3 pages

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    © © All Rights Reserved

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    Copyright:

    © All Rights Reserved
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    3 views3 pages

    l3c4 October2023ep Final

    Uploaded by

    Arbaaz Khan

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 3

    L3C4

    IFE Level 3 Certificate in Fire Science, Operations,


    Fire Safety and Management

    Unit 4: Management and Administration in


    Fire and Rescue Services
    (Y/505/5752)

    Monday 9 October 2023

    2.30 pm – 3.30 pm

    Instructions to Candidates

    1. You must record all of your answers in the answer book provided.

    2. You must answer all of the questions.

    3. The marks available for each question are shown at the end of the question.
    Questions may be answered in any order. You should follow the instructions
    provided in the question when composing answers.

    4. At the end of the examination, the answer book and this examination paper will be
    collected by the invigilators. You will not be allowed to keep any examination
    stationery.

    5. The time allowed for this examination is one hour.

    1
    L3C4 Management and Administration October 2023
    Question 1 - Elements of Organisation: Organisation Structure and
    Performance

    Explain how a performance management framework can assist an organisation in


    achieving its goals.
    (6 marks)

    Question 2 – Elements of Organisation: Planning, Risk Management and


    Health and Safety

    a) Explain what is meant by a SWOT analysis and explain how this type of analysis
    is used by organisations.
    (6 marks)

    b) State four activities that you would expect an employer to undertake with regard to
    the health and safety of employees.
    (4 marks)

    Question 3 – Leadership and Management

    a) Describe the actions that you would take if a member of your team has been
    performing poorly in the workplace.
    (4 marks)

    b) Describe four ways in which managers can motivate their team members.
    (4 marks)

    Question 4 - Management Practice and Procedures

    Explain the steps that would be taken by a manager in managing a disciplinary


    situation.
    (6 marks)

    2
    L3C4 Management and Administration October 2023
    Question 5 – Organisation Systems and Administration

    a) Identify four types of information that an organisation might maintain on record for
    each member of staff and explain why this information is needed.
    (4 marks)

    b) Explain the factors that you would take into account when setting up a meeting.
    (6 marks)

    Question 6 - Training and Development

    a) Explain the benefits of continuous professional development (CPD) for an


    individual employee.
    (4 marks)

    b) Describe three advantages and three disadvantages of self-study as a method of


    learning.
    (6 marks)

    Total Marks Available for this Examination: 50 Marks

    3
    L3C4 Management and Administration October 2023

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