JOHNBOSCO PAUL MARCEL
Phone: +255 768241654
[email protected]SKILLS PROFESSIONAL SUMMARY
• Analytical skills, problem solving Dynamic competent person familiar with managing
skills, creative skills and negotiation tight schedules, directing teams, and overseeing
skills. closing processes. Exceptional client base expansion
• Tools; Microsoft Tools (MS Excel, word, and networking abilities.
publisher)
EDUCATION EXPERIENCE
• 2014 Title: Sales Supervisor
Institute of Finance Management Organization: Burque East Africa Pvt Ltd Period:
Bachelor of Science in Social Protection July 2017 to Present
RESPONSIBILITIES:
• 2011
Advanced Cerificate of Secondary Education • Monitors the sales and productivity of the DSRs
Examination
Tarime Secondary School in real-time through dashboard against the
defined goals and KPIs.
• 2008
Cerificate of Secondary Education Examination • Monitors the working of DSRs to ensure
Umbwe Secondary School timely and accurate deliveries of stocks and
receipt of payments as per SOPs.
• Provides operational assistance, support and
guidance to DSRs to help them achieve the KPIs.
• Develops customer Clusters and Territories to
increase market presence and visibility in the
assigned area.
• Visits the market to assess working of the team,
provide on job training and coaching to the
team. Monitor and ensure Product Availability &
Visibility, Market Coverage and Market Hygiene
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• To ensure team punctuality and ensure agreed
PJPs are being followed by the sales team.
• To control and maintain cash/stock shortages as
per company policy.
• To update daily monitoring sheet and market
visit report on daily basis to be submitted to
the immediate manager.
• Maintain and establish good and professional
relationship with customers, collaborate and
coordinate with all internal team
members/departments and external customer
wherever necessary.
• Ensure cash handling and banking as per
company SOP and ensures 100% compliance of
company policies and SOP’s and local laws.
.
Title: Sales and Marketing Executive
Organization: Midcom Store Tanzania Ltd
Period: March 2016 to June 2017
RESPONSIBILITIES.
a) Involved in developing sales & pricing
strategies.
b) Actively seek out new sales
opportunities through cold calling,
networking, social media and B2B
visits.
c) Keep up to date with current market
trends, market activities and
competitors and report to management.
d) Gather market and customer information
to enable negotiations regarding price.
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Title: Customer Care Representative
Organization: Zantel Tanzania
Period: September 2014 to March 2016
Responsibilities: -
a) Deliver world class customer service, build
customer satisfaction and loyalty
b) Resolve customers’ complaints quickly and
effectively
c) Build and maintain good customer
relationships considering the diversity of
customer base
d) Ensure security and confidentiality of
information of subscribers and the company
e) Increase the customer experience by
providing accurate information and
delivering one call resolution
f) Manage Zantel’s corporate image through
maintaining integrity at all times
Achievements
• Strong data analysis, interpretation and
problem-solving skills.
• Increased sales and marketing coverage inside
Dar es Salaam.
• Trained, led and developed several sales
officers to produce winning results
• Dynamic customer service professional
experienced in call-center.
• Helped company attain the highest
customer service ratings (as determined
by external auditors.
Languages: Fluent in English and Swahili (Both Spoken
and Written)
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REFEREES
Divine Mosi
Brand Specialist Zantel Tanzania
P. O. Box 77052
Dar Es Salaam Tel: +255 (0) 774000011
Email: [email protected]
Mushi, Athanasia.
Education Coordinator
Ministry of Education and Vocational Training
P. O. Box 11479 Dar Es Salaam,
Tel: +255 (0) 713 628 948
Eusebius Kapama,
Regional Economist,
Regional Commissioner Coast
Tel: +255 (0) 735 722 430
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