La (07 I (-Xod Meecha Tech Trends 2023 Brought to you by the Enterprise Technology Office (ETO)Table of Contents 1 10. 2. Foreword Executive summary Anote from the editor's desk Key areas covered Top 10 technology trends for 2028 and beyond Top 10 strategic trends for 2028 and beyond ‘A. Deep Dive #1 Traversing the Al journey - From software to silicon B, Deep Dive #2 - House of clouds has new entrants C. Deep Dive #3 - Backing up cybersecurity with quantum-secure communications and quantum machine learning D. Deep Dive #4 - Low-code, no-code platforms accelerating super app development E. Deep Dive #5 - Experiencing the ‘verse’ F. Deep Dive #6 - Pushing the boundaries of 5G applications G. Deep Dive #7 - Blockchain at the center of the decentralized economy H. Deep Dive #8 - Sustainable practices seeping into grassroots |. Deep Dive #9 - Redefining heuristics of employee experience via tech advancements J. Deep Dive #10 - Improved humanoid robot collaboration backed by computational empathy Update on the tech radar for the next decade History A. From 2022 to 2023: Where are we today? B. Mapping from 2022 to 2028 5-year trend realization table and analysis. About ETO Tech Trends About the HCLTech ETO References eI yy | x oForeword ia Dee ea am a maa ee nee eee amc learning ee eee eee Tea NERS oe OE Cy Pe ee RCo ee ee aakaekeed Cee eee ey sliding down a slippery slope, the collective effort enabled Teen een cee nao! Pe one encueorccc De eee ee eee een Ce oe ee eer Loe aL POC Io Mee here significant boost with the §G rollout. There is an increased eee eC er cn ec Bere a Rye eno eee Cette ecn De ee a ee Cenc erecta Pees Soe eC oR ac oes eee eee are ceey Sere Ce renee cee ars Cr cn eee c et) expanding the strategic ecosystem of partners who enable Ce en Once ce ace Ca ry technologies. While it’s hard to say how a trend will play out, DOr o eG an on omnia to deliver valuable, strategic and relevant insights on ‘emerging technologies and how they will affect innovation POC eon ae Nee RRR ce ec RCC een ee ete noes See ee eee eee ee Reece Ie che een atts Cece anaes CONC C Gs Global CTO & Head - Ecosystems aaronExecutive summary When everything is a priority, nothing is certain. As business leaders worldwide struggled to comprehend the scope and scale of the post-pandemic technology landscape, many found themselves ina phase of indecision. How can your business ensure it is future-ready? Which technologies are gaining traction today? What key market trends should enterprises be prepared for in the coming year? These are some of the burning questions in the minds of CXOs and ITDMs as they prepare to enter a new digital era, potentially filled with complex business challenges. Understanding emerging technologies is paramount to understanding the answers to these questions. Technology continues to propel ground-breaking changes in the world, Technological advancements offer organizations the opportunity to enhance productivity, reduce costs, reimagine products and services and ultimately improve lives. Predicting technology trends and how they are going to evolve is often a difficult task. However, CXOs can stil try to augment business strategies by keeping tabs on ‘emerging technologies, understanding their benefits and identitying how the industry plans to leverage them in the near future, ‘The HCLTech ETO has always been interested in what the future holds. Being one of the primary movers of value creation in the organization, the ETO strives to achieve sustainable competitive advantage through thought leadership. After thorough research, we are putting the spotlight on some significant trends and concepts that madein enterprises will look to tackle in 2023, This report builds on the trends we shared with you last year, with new data and analysis to give an in-depth, granular assessment of trends. From traversing the Al journey to the era of muiti-cloud, the potential of quantum machine learning, the 56 ‘opportunity and decentralization through Blockchain, here are 10 worthy pursuits for the year ahead. 03From the editor’s desk Otero once aon ca na journal Cee eet emir ear) other business leaders in an evolving landscape, eee The ETO's constant endeavor overt pete eC sy Reena ean erected Cee eee eRe s Pee oe) poo The technology trends highlighted in this ea accelerating three key characteristics of Roe ue Uc mcg eee een ee eee ees eee eae ae oe eee oe eae ten Pte ee eed Caro Ee ere eed oe ce aE Ll retain resilience in uncertain times, it eee eco en Cece ccicy Seine aa eect Oyo ener a aces erst see Ree ee Ea Pee cee i a kas years. They should adapt to technotogies ee easy eter Pee coe) Pee Gen ee eer Le Seo CeCe Ce eae err cies eee Saeco SecsKey areas covered & Top 10 technology trends for 2023 and beyond Ray Update on the tech radar Ee for the next decade OME From 2022 to 2023 FMI © The differentiators 5-year trend realization Overview of top 10 technology trends for 2023 Tech deep dive on each trend + Understanding how the technology landscape has evolved over the last five years + Development of technologies over the previous year + Underlying reasons for the changes over the year Showcases the top technologies and how they have. moved to the adoption cycle + Fourlevels of technology innovation : Hype, Disruption, ‘Adoption & Standardization Observations on the evolution of technologies over the last half-a-decadeTop 10 technology trends for 2023 and beyond Overview of trendsHouse of clouds has new entrants Progression to multi-cloud will be peer eee er eee a et Seen cece m aed Secure ers Bete rd Ue eae See! renames ee ee ce eee Ce a oe See ee as ree Pere eee a ccc} Pe ad Pee ee eer nd Serr Cocncm reae eee ee esc) Cece see eee “Ta TT eT Ti fp Aa ee Ree alent a a lela SRC er a Sem EU ar tL PT | oT SE eentn oe nent meng eee er en eee aT le a (tre Pa ite (aE ft |. eeCee Eee cma decentralized economy Se eC ee getting fueled by blockchain and NFTs.As a res 2028 will focus on tightening regulations in the Gere era ien wel eka iar eee ren Sonne) Poe Rete, Reece aes SiC Gone Cee ea ory Cee a eR time eed technology fuels better experiences - from hiring and Pei i ie Case coe ae ars Ee MCU Teer te ro Pere eon iy Coogee ec ns Sete ees ee etd Peete ees etc) eee eee irTop 10 strategic trends for 2023 and beyond Technology deep dive@) ] Overview In 2023, we will see continued Innovation and adoption of Al technologies across industries. The amalgamation of powerful new classes of Al like generative Al, sustainable Al and, Traversing the Al . entbafthica Ay wlleedt ts demmeret journey - From habling businesses and organizations to overcome the software to silicon halls posed iy teAlskls gop Semiconductor companies are also integrating Al into manufacturing, workflows to optimize operations and improve product quality. Business Value Al's democratization will enable it to reach a more extensive employee base, making ita tool not just limited to data scientists and Al software engineers, This has resulted in businesses being even better prepared for the unpredictable future. + Generative Al will enable machines to mimic one of the most uniquely human skill sets — creativity. + Sustainable Al will help companies build products, services and infrastructure in a more energy-efficient manner. + Ethical Al will be central to eliminating bias and unfairness from automated decision-making systems. + Chip making and Al Maiev cron Ee eT el to Analyst Insights and News COR Reni cei Pe nae nen Arecent McKinsey report suggested that leaders adopting eee eee eri ey Includes sustsinable Al gonaratve Al thea ete@) 2 Overview Cloud at the edge, Alin cloud, industry cloud, sovereign cloud, digital experience cloud and multi-cloud are some new, House of clouds ‘entrants inthe cloud trends shaping up in 2023 and beyond. By 2028, enterprises will spend more on public cloud services than, has new entrants traditional T solutions, according to Garinec New reporta eer henner a aeiiencne adopt mult-cioud by 2028 ize companies will ‘The current geopolitical situation and the need to meet a growing list of data privacy requirements will drive the development and adoption of sovereign cloud solutions and Industry-specific clouds in the coming years. Business Value In 2028, we can expect continued innovation in this field as hyperscale cloud service providers like Amazon, Google and Microsoft continue applying their own Al technology to create more efficient and cost-effective cloud services for their customers. The increased adoption of a hybrid cloud in 2022 also enables opportunities for the cloud Al market, with a multi-cloud approach offering several advantages, including flexibility and security Market Size aera od e was valued at USD Sletsnoyan Ae recc Ci eee ect Coron TO 3 Overview Quantum computing (QC) is expected to bring a revolution in cybersecurity. The potential risk of implementing QC has driven scientists to create quantum-safe encryption, like quantum key Backing up cybersecurity distribution and post-quantum cryptography. . Quantum machine learning algorithms may be made tenfold with quicker, more time and energy-efficient for developing quantum-secure techniques for spotting and resisting fraudulent transactions by cutting-edge eyber-attacks. Experimentation of quantum mumupication eae eee ee ee col unications expected to grow in 2023. and quantum machine learning Business Value ‘The global IT sector is expected to witness the emergence of quantum computing in fault tolerance, cybersecurity, quantum machine learning, QC application and quantum, random number generation, [APAC Is projected to grow at the highest rate in the quantum computing market. An increasing number of startups worldwide are investing in R&D activities related to quantum computing technology leading to increased. market size in the services segment. ET tir 9 Biero senna tTac Rc LU} 9) A YAeKsiors EE Ts Maen) Petes acne eh ey Pei en ee rereFactors influencing a rapid rise in this trend include a ital disruptions, hyperautomation and the rise @) 4 Overview confluence of di Low-code ofa composable business. The primary aim of both low-code (Lc) and no-code (NC) application platformsis to reduce no-code compiles) and ieroees flexibly reducha the averll re platforms ae accelerating These LC and NC platforms enable the democratization of _ programming and technology. They thus are seen as a crucial super-app factor enabling super-apps~ a platform to deliver an development ecosystem of mini apps. Business Value Holistic acceleration in the pace of digital transformation and process automation Time-efficient and plug-and-play approach + Reduced testing time SI Cee CR CC ars Cd Peace kc e ec tal 25.26% Pea Ee Ea USS 9) 64.56 = Dr 305 Experiencing the ‘verse’ Overview ‘The definition of the metaverse has now been expanded to "the next level of interaction in the virtual and physical worlds” As the focus on immersive experiences gets increasingly unraveled in 2023, it will become crucial that applications become interoperable, implying the creation of device-agnostic apps. ‘Technologies like 5G, Al and extended reality will make the metaverse futuristic from a business intelligence standpoint. Business Value @ Lucrative opportunities will emerge in every sector, with enterprises creating their immersive worlds for better customer engagement and creating an entirely new ecosystem demand, ‘Areas that metaverse technologies will impact in the near term include - gaming, digital humans, shared spaces/experiences and NFT assets. Ecole ert Cae a US 9) 800. Deeg oe Lec eee acy enc rect | ai) noel hardware, digital events and advertising SSeS eee 406 Pushing the boundaries of 5G applications Overview Deploying 5G on a mammoth scale in the next few years is G@_ batedentte: () High spoods, (2) Ultra-tow latency and () The increased number of IoT connections. Itcan be a game changer for enterprises needing high security and rollability, ‘The years following 2028 will focus on how enterprises can deploy and communicate the value of 5G to their customers. Furthermore, 6G will primarily be the subject of research and experimentation In 2023 on how it can be taken up for mainstream adoption in the next five years. Business Value With its high throughput and ultralow latency, 8G can tap into various high-value areas such as 3D robotic control, digital ‘twin, remote medical control and so on that previous mobile communication technologies could not leverage, hence ‘opening an entirely new market potential. In the last year, we've seen various applications that use 5@'s capabilities and mix it with AR/VR to unleash applications in the gaming, education and manufacturing industries. In, addition, 5G C-V2X (vehicle to everything) is also developing fast, with several countries announcing C-V2X as the leading standard for future autonomy. eee enon a Tes Pees See aces abilities Cone ks will go er eee ee Der oue cDO 7 Overview With the potential to be categorized as the next megatrend, web 3.0 includes many technologies like Al, machine learning, low-code and cloud. At its backbone lies blockchain and NETS that give power back to the users in the form of ownership. Blockchain at the center of the . In 2023, we can expect the emergence of a more web decentralized 3.0-focused blockchain that will feature cohesive Interop rab lty automation theugh smart contracts ane! economy seamless integration, With increased movement in this sector, enterprises should also be prepared forthe regulations of exyptocurrencies to impact ther operations. Business Value Offering enhanced security and financial decentralization is one of the core values businesses can derive from web 3.0, It will also limit the interference from 3rd party data mining companies and, as a result, will offer better data privacy by allowing users to keep their data stored in their digital wallets, This new iteration of the intemet has also enabled brands to increase their awareness and experiment with new product ownership models. SiS eR ncaa Ceo LS}) SP Bee ge Ea Bore nce nse Analyst Insights and News SMe Oca aCe Leaner) Re See nr eer c tnt re ocr ere ee eee EA cua Lenard ee ec ae acc) do so may suddenly find themselves overtaken by a eae ete ne ene ees BE eadO 8 Overview Traceability, analytics and renewable energy are the three pillars for achieving sustainable goals. Businesses in emerging Sustainable markets have made quick strides in sustainabiity by rapidly practices adopting mainsveam paces deen pushing the emvlone seeping into The coming years will focus on increased sensitization toward green practices and how technology can be atthe Intersection grassroots to achieve sustainability-centrie performance metrics and further one's €S@ goals. Business Value Enterprises are prioritizing their ESG goals and taking the initiative to achieve them. Businesses are adopting sustainable ‘technology in critical areas like internal IT, enterprise and customer operations. Adoption of solutions to offset carbon will help to move from net zero to positive climate actions. Enterprises have made considerable investments to achieve their sustainability charter ET ea Sere eee acs] Dee enc usD Ms) V4 8 cn ery ec] ae een eee Seen ill quide and certify corporates to Pee ecanesO 9 Overview For nearly 50% of HR leaders globally, holistic employee experience and engagement have become a top priority In a pandemic-transformed world. According to World Economic Forum (WEF), 50% of employees worldwide need to upskill or Redefining heuristics of real by 2026 to embrace new responses driven by employee eet aner en ir ae : . Se aes are enlaces eaceeem ercereee experience via toe ety aC RS tech ie a ctsen smnnen tn Seam Aero employees seek versatility and experience in their roles, advancements upskiting and rekitng will be vtain tackling upcoming and unknown strategic hurales. This wil brace enterprises to be better prepared forthe future of work Business Value As per recent reports, and an increase in employees can expect an work quality of increase in productivity of 18% 14% ° 0 increase comes increased after upskilling or reskilling employees. T from various places - newfound efficiency, motivation and improved collaboration. Market Size a rere er Bona orc eee Cea eee Drm reaee eae Eccl Cenea ens) cae) Soe ieee Seeman picid a ? Peete EE eed] O Overview ‘We are venturing into a world where robots and humans will, mutually complement each other to complete tasks more Improved quickly and accurately than we could humanoid robot While humanoid and assistive robots reduce the physical . dependence of individuals, robotics as afield is expanding collaboration quickly by changing how humans wll work and interact inthe future, For obots to become inherently human wi ing backed by eetterted eretretetenfenr eta enor computational and algorithms to ensure safe behavior around people. empathy Business Value ‘The collaboration has increased productivity and ‘optimization along with the capability to perform complex. and dangerous tasks that face humans. Siero aMar ae estar Ree cei Lt} AcYan De ees APA over the forecast period earl) 19Update on the tech radar for the next decade How have we moved from last year?Trends defining the next decade What's waiting for you? SpaceTech Space economy to go leaps and bounds in the coming decade he ongoing tech advancements in the space industry will lead to a shift from government-owned structures to commercially-owned and operated constellations to space tourism, we will witness insurmountable growth across segments. Ubiquitous and distributed Industrial cloud and sovereign cloud leading the charter Multiple segments of the cloud are emerging with an increasing focus on dedicated cloud for specific regions and industries. Moreover, ‘the cloud will be the backbone of ‘technologies like spatial computing and simulation, unraveling use cases that are not imited by physical constraints, Unlocking qubits Accelerating safe-secure communication Hyperconnected economy with secure quantum communications will become a de facto standard and an important differentiating criterion fer companies who choose to innovate today. Connectivity at scale The continuum of 5G and 66 Fester sp Q co Limitless experience Defining the next-gen wave of immersive experiences raversing toward the phygital model of existence, immersive technologies ike AR/VR/XR are finding increasing relevance not just in gaming industries but across sectors. Integrations with blockchain will, also be key to making things more and more “real” in the vital world The omnipresence of green tech Sustainable solutions for al enterprise-wide functions Continuous growth in the numberof start-ups and VCs operating in the green tech field is on the constant rise with no signs of slowing down inthe coming decade, The road to CyberSec 2030 With rapid tech adoption, securing against data breaches will be key Now-age eyber-attacks will require novel and unconventional approaches to mitigate and fight modem threats. The upcoming decade will require enterprises to focus on creating security fighter bots that wil pre-empt, predict and identity vulnerablities. is, lower latency and more bandwidth in networks will increase productivity and create new opportunities by instantaneously delivering huge amounts of data across decentralized networks,History Evolution of technologies over different ages 03 04 th century to ies ety oe tu Mercantile Industrial Information Digital Tech Decade Age Age Age Age 2030 Identified asthe pre-Characterizedbya Characterizedbya Characterized by Identified by how mechanical age, shift from an fapid epochal shift _ the wide-scale technology and where writingand agrarian economy to from a traditional availabilty of society advance alphabets were the a manufacturing industry established _informationwidely beyond digital, identified modes of economy where by the Industrial avellable to many __ imitations to achieve ‘communication products wereno _—_—Revolution to an people.itmarksthe a totally fluid longermade solely economy primarily advancement from ——_-multimediated byhand but by based upon analogue and reality Key technologies: machines. information mechanical to eae ‘technology. technological porate . Trends of the next animal-led power Key technologies: decade: generation Spinning jenry, Keytechnologies: Keytechnologies: «gg ‘spinning mule, power Computer, mobile, Al, automation, loT, Green IT loom, steam engine, internet, satellite, TV, cloud ete. . rn locomotive, etc. ‘Spacefech Key drivers of , newspaper, radio + Quantum growth: tivors of technologies Territorial expansion a Key drivers of Immersive tech ° Key drivers of Key drivers of growth: eer srowth: growth: Efficiency, ‘Sovereign cloud Automation Connectivity experience and security Challenges that are defining the Tech Decade 2030 cere etctmy weiner | EY ssc ‘The nec to eate movement, Unsecureemeraing seman | cone earth and space Noed for faster compute in limited timeframes and large data sets 22From 2022 to 2023 Where are we today?Mapping from 2022 to 2023 (1/3) How has the technology landscape evolved in the last year? Tracing the evolution & Looking at the trends of the last six months, startups with responsible Al offerings have received more funding than otherAl startups, and leading enterprises are initiating dedicated BUs for using Al responsibly OB Ry a) market access and utilize the potential of quantum through the cloud. Also, with Al coming into the equation, cloud computing and quantum computing can work with Al-processed computational power to ensure effective usage on cloud servers. 24Mapping from 2022 to 2023 (2/3) How has the technology landscape evolved in the last year? 2022 Tracing the evolution ae Fe eee Industries such as BFS| retail and CPG are beginning to tap into the Preys potential of metaverse by carrying out initial PoCs. In the first five a ‘months of 2022, more than USD 120 Bn was invested in building metaverse technology and infrastructure. That's more than double the USD 57 Bn invested in all of 2021. CS o eet ‘Asan advancement in cloud security, cybersecurity mesh comprises Cee rmulti-layers of security controls that pave the way for reliable, flexible eats land scalable mesh architecture, Instant login and hybrid work models have propagated cybersecurity mesh. By 2024, organizations adopting a cybersecurity mesh architecture will reduce the financial Impact of security incidents by an average of 90% & Pore) loT usage has bes rated due to technologies like digital CET ‘twins, AR/VR, holograms, LIDAR etc,, which require dedicated Cee Ca] hardware integration. ro HS a creer ‘We will witness pragmatic ways to ensure simplified 5G rollouts Poona) while leveraging existing infrastructure 25Mapping from 2022 to 2023 (3/3) How has the technology landscape evolved in the last year? 2022 Tracing the evolution ou @ Generative Al& ‘We have witnessed a decline in the number of newly founded 3D eee) printing startups in the last five years. Challenges and failures Coon associated with 3D printing, such as slow speeds, bed adhesion, under and over-extrusion, stringing, overheating and limited build ‘volume, are contributing to its downfall and, in turn, promoting other tools and technologies capable of achieving better outcomes, ) ii coer ‘While consumers are moving away, more countries are joining ee etn the crypto bandwagon to ensure financial stability. Blockchain willhelp achieve decentralized data storage and foster faith in the vitual world, S Crue) Cloud sustainability and reduction in harmful gases/heat from eres es data centers have taken center stage. Private as well as government sectors are taking initiatives towards achieving, ESGs. Early-stage startups are also developing key decarbonization technologies, including clean hydrogen, carbon-to-value, long-duration energy storage, et. 265-year trend realization table Tracing the journey so far Technology Low-code/No-code platforms 5G at scale House of clouds Humanoid robotics Sustainable IT Metaverse Blockchain for web 3.0 Alin the chip industry Quantum communication Not Hype © Featured | © HP Bota stage «bith ofrew advancements + Early stages of proof of concepts 2018 2019 2020 202) @ Disruption + Launch stage + Demonstration of feasivilities Competitive advantage gets established @ Adoption Scale stage + Maturity and mass implementation + Competitors catch Up and USPs get dissolved 2022 2023 @ Standardization Commeditization stage + Saturation point of technology + Emergence of replacement ‘technology 27Analysis of the trend realization table What did we deduce from the table above? Low-code/ No-code platforms Witnessing wide-scale adoption post-Covid, low-code and no-code platforms gathered pace and 2023 will mark the starting of standardization phase, leading to super-app developments. Metaverse One of the fastest technologies to traverse from hype to disruption, the metaverse is all set to find Industrial use cases. Alin the chip industry ry From using Al in manufacturing the chips to integrating Alin the chips for enhanced designing, this segment is in the disruption phase for 2023, 5G OM Scat Ec} With the rising infiux of investments in the 5G sector, the year-on-year adoption rate is on a constant rise, progressing toward the standardization phase. Sustainable IT With enterprises becoming increasingly sensitized toward adopting greener ways of operating business, sustainability will become mainstream in the coming few years, Blockchain for web 3.0 ‘The emphasized need for a decentralized economy has led blockchain to come to the epicenter of massive disruption, paving the way for adoption, House of clouds Cloud computing technology has been omnipresent for quite some ime now, but the rapid emergence ofits new types is opening new avenues and is now in the adoption phase, Humanoid robotics Atificial empathy is making robots more and more human, Hence humanoid robotics is on the cusp of entering the adoption phase, finding use cases outside factories as well oy With the hype bubble gradually Quantum communication subsiding, enterprises are beginning to realize the value of safe-secure communication in a world where 463 28 of data will be created every day by 2026.About Tech Trends 2023 These trends are based on reflections formed from market research and ecosystem sentiments. They are liable to change based on market dynamics and may only cover a part of the technology landscape. Our goal is to draw upon the research and experience from our ecosystem of start-ups, VCs, academia, customers, innovation forums and government trade commissions to advance the conversation on a broad spectrum of topics of interest to CXOs. Primary Research The trends have been endorsed by \cading technologists and market \eaders. The responses act as primary inputs for the statistical analysis of the observed trends. Secondary Research Extensive secondary research has been done by analyzing various technology reports, analyst reports, news mentions and podcasts from venture capitals, Post the observations, a statistical weighted average method has been used to evaluate these trends Benchmarking the technologies, meliics created by €TO* Fs) News mentions Trend realization Analyst mentions 8 6 a Customers Fant Statistical Analysis Aweighted average score benchmarking has been created to evaluate and prioritize the technology trends, Parameters taken into consideration for creating this trend analysis include: Funding from VCs yay) Market sizeAbout the HCLTech Enterprise Technology Office (ETO) Accelerating future tech in HCLTech Responsible for driving innovation and thought leadership across the HCLTech horizons, the ETO team has incubated various emerging technologies that have a potential future and brings HCLTech to the forefront as a thought leader. Business units and initiatives: HCLTech esTip™ FTO's flagship open innovation platform and program HCLTech SportsTech ‘Strategie open innovation ecosystem dedicated to the field of SportsTech HCLTech Tech Trends €TO's annual exercise of evaluating the global technology market landscape HCLTech MetaLabs HeLTech MetaLabs is a place where you will find 40+ HCLTeeh industry creator zones in the world of vitual reality, powered by 850+ Ideapreneurs and 200+ startup creator partners HCLTech Office of CTO and CPO Stratecic initiatives ike WEF, ETO Marketing, Comp. 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