Class 10 Economics Ncert Solution Chapter 5 Consumer Rights
Class 10 Economics Ncert Solution Chapter 5 Consumer Rights
Class 10 Economics Ncert Solution Chapter 5 Consumer Rights
Resource Material
For Revised Syllabus Session 2024-25
NCERT
Solutions
SOCIAL SCIENCE
Class
10
Powered by
Chapter 5
Consumer Right
Q.2 There may be rules and regulations but they are often not followed.
Why? Discuss.
Ans.: There are rules and regulations to protect the consumer from
exploitation, but they are not followed because:
● Illiteracy and ignorance of consumers
● Limited supply of goods
● Compromising attitude of consumers
● Lack of competition
● Cumbersome ,expensive and time consuming process of consumer
courts
● Lack of information
● Greed of sellers to earn more profits.
Let's Work these Out-Pg-79
Q.1 For the following (you can add to the list) products/services discuss
what safety rules should be observed by the producer?
(a) LPG cylinder
(b) Cinema theatre
(c) Circus
(d) Medicines
(e) Edible oil
(f) Marriage pandal
(g) A high-rise building.
Ans.:
Product/Service Safety rules to be observed
LPG cylinder 1. Check that the cylinder has been delivered with
company seal and safety cap intact.
2. Ensure that there is no leakage of gas from the
cylinder.
3. Look for due date of test which is marked on inner
side of cylinder, if due date is over don't accept the
cylinder.
4. Keep the cylinder away from inflammable items.
5. Disconnect LPG regulator when not in use and
keep the cylinder in upright position.
Cinema theatre Fire extinguishers should be installed in important
areas of the premises.
• Clearly marked and well illuminated exits should
be there in all areas for emergencies like fire.
A short documentary should be screened during
every show by showing the exits, emergency escape
routes and instructions as to what to do and what not
to do in the case of fire or other hazards (As per
directions of Hon'ble Supreme Court in the Uphaar
Tragedy case).
• The emergency department telephone nos. of
nearest Hospitals, Police Station and Fire
Department should be displayed in every show.
Q.2 Find out any case of accident or negligence from people around you,
where you think that the responsibility lay with the producer. Discuss.
Ans.: In my locality there was a building being developed, but the
contractor used poor raw materials for the construction of the building and
when the tenants went to stay there within few days the building got
demolished automatically. A case was filed in the court and the contractor
was sued for using for not following the quality standards during
construction.
Q.2 Pick up a few packaged goods that you want to buy and examine the
information given. In what ways are they useful? Is there some
information that you think should be given on those packaged goods but
is not? Discuss.
Ans.: The information given on the package can be useful as follows
● Maximum Retail Price (MRP): consumer needs to pay only the price
mentioned and not more than that.
● Date of production and best before: it reveals to the consumer whether
the product is consumable or not due to its perishability nature.
● Ingredients used: It gives consumer information about the various items
used in making the product. Examples are sugar for diabetics and salt for
high blood pressure patients. Similarly if the product contains some
ingredient which is allergic to the consumer he will not consume that.
● Energy information: it gives information about proteins, fats,
carbohydrates, vitamins. It would make the consumer aware of the
calories he consumes.
● On products such as medicines and electrical items safe and instructions
to use should be mentioned .and method of storage for food items and
drugs should be explicitly mentioned in the packaging label.
Q.3 People make complaints about the lack of civic amenities such as
bad roads or poor water and health facilities but no one listens. Now the
RTI Act gives you the power to question. Do you agree? Discuss.
Ans.: Yes, RTI gives us the power to question the government and help
us find out who is responsible for the corruption or incompletion of work
and make him liable for his Poor or bad performance. After the
implementation of RTI there has been transparency and accountability in
the government working and the consumer grievances are redressed ae
early as possible.
(e)Win a gold coin inside a pack –NO, since winning a gold coin is purely
on luck basis and of least probability and consumer has to spend first and
then try out his luck.
(f)Buy shoes worth Rs 2000 and get one pair of shoes worth Rs 500 free
: NO, most of the times the value of free good is included in the price of
the original good and further the free good may not be of assured
quality and of the taste which the consumer wants.
Out-Pg-8
Q.1Look at the posters and cartoons in this chapter. Think of any particular
commodity and the aspects that need to be looked at as a consumer. Design a
poster for this.
Ans.: Do it yourself
Q.2 Find out the nearest Consumer Disputes Redressal Commission for your area.
Ans.:Do it yourself
Q.4 The Consumer Protection Act, 1986 ensures the following as rights
which every consumer in India should possess.
(i) Right to choice
(ii) Right to information
(iii) Right to redressal
(iv) Right to representation
(v) Right to safety
(vi) Right to consumer education
Categorise the following cases under different heads and mark against
each in brackets.
(a) Lata got an electric shock from a newly purchased iron. She
complained to the shopkeeper immediately. ( )
(b) John is dissatisfied with the services provided by
MTNL/BSNL/TATA INDICOM for the past few months. He files a case
in the District Level Consumer Forum. ( )
(c) Your friend has been sold a medicine that has crossed the expiry date
and you are advising her to lodge a complaint ( )
(d) Iqbal makes it a point to scan through all the particulars given on the
pack of any item that he buys. ( )
(e) You are not satisfied with the services of the cable operator catering
to your locality but you are unable to switch over to anybody else. ( )
(f) You realise that you have received a defective camera from a dealer.
You are complaining to the head officer persistently. ( )
Ans.: Right to Safety:
Right to Information:
According to this right the consumer has the right to get information about
the quality, quantity, purity, standard and price of goods or service so as
to protect himself against the abusive and unfair practices. The producer
must supply all the relevant information at a suitable place.
3. Right to Choice:
According to this right every consumer has the right to choose the goods
or services of his or her likings. The right to choose means an assurance
of availability, ability and access to a variety of products and services at
competitive price and competitive price means just or fair price.
Right to be Heard or Right to Representation:
According to this right the consumer has the right to represent him or to
be heard or right to advocate his interest. In case a consumer has been
exploited or has any complaint against the product or service then he has
the right to be heard and be assured that his/her interest would receive due
consideration.
According to this right the consumer has the right to get compensation or
seek redressal against unfair trade practices or any other exploitation. This
right assures justice to consumer against exploitation.
Q.6 Find out the details of who provides Hallmark and ISO certification.
Ans.: Hallmark certifies gold products and is provided by Gold Council
of India. BIS hallmark is a "Hallmark" system for "Gold" as well as
“Silver". "Jewellery" sold in India has “BIS hallmark" which certifies that
the piece of jewellery conforms to a set of standards laid by the Bureau of
Indian Standards". "Bureau of Indian Standards is the national standards
organization of India working under the aegis of Ministry of Consumer
Affairs, Food & Public Distribution. It is established by the Bureau of
Indian Standards Act, 1986 which came into effect on 23 December 1986
Exercises
Q.1 Why are rules and regulations required in the marketplace? Illustrate
with a few examples.
Ans.: Rules and regulations are required in the market place to protect
the consumers from unfair trade practices and exploitation by the sellers.
Sellers often sell adulterated, defective, expired goods and every time it’s
the consumer who has to suffer due to sellers malpractices. Examples:
● Sellers sell expired medicines which is injurious to the consumer’s
health.
● Adulteration of milk by adding water, black pepper by adding papaya
seeds etc.,
Hence rules and regulations are required to protect the consumers from
such malpractices.
Q.2 What factors gave birth to the consumer movement in India? Trace
its evolution.
Ans.: In India, the consumer movement originated as a social force with
the necessity of protecting and promoting the interests of consumers
against unethical and unfair trade practices.
Factors:
● Malpractices in business ,
● Rampant food shortages,
● hoarding,
● black marketing,
● Adulteration gave birth to the consumer movement in an organized form
in 1960s.
Evolution:
Steps taken by pressure groups and civil society for creating consumer
awareness resulted in formation of consumer protection act (COPRA) by
the government on 24th December, 1986. Which is celebrated as National
consumers’ day.
Q.7 Suppose you buy a bottle of honey and a biscuit packet. Which logo
or mark you will have to look for and why?
Ans.: While buying a bottle of honey or a biscuit packet, one would have
to look for ISI LOGO OR AGMARK.
The logo or mark is issued by the government regulatory body to those
sellers who follow the rules and regulations and quality standards for
selling the product. The logo or mark is an assurance of quality of the
product, the mark carries different number for different products and
ensures guarantee of quality products. Hence one should look for logo
while buying the products
Q.8 What legal measures were taken by the government to empower the
consumers in Indian?
Ans.: Legal measures taken by the government to empower consumers
in India are:
● MRTP ACT: (monopolies and restrictive trade practices act) 1984, to
check unfair trade practices.
● COPRA ACT (consumer protection act) 1986, to protect consumers
from exploitation in market place.
● Consumer courts: district, state and national levels for redressal of
consumer grievances.
● RTI ACT (Right to information) 2005, Ensuring transparency in
functioning of government departments.
● Central protection authority to recall products and initiate class suit
against defaulting companies.
● Consumer helpline.
Q.9 Mention some of the rights of consumers and write a few sentences
on each.
Ans.: 1. Right to safety:
Consumers have the right to be protected against the marketing of goods
which are hazardous to life and health. Food additives and colors’,
dangerous toys, flammable fabrics, unsafe appliances are examples of
such goods. Consumers are entitled to healthy and safe products.
2. Right to information:
It means the right to be informed about the quality, quantity, potency,
purity, standard and the price of goods so as to protect the consumers
against unfair trade practices.
3. Right to choose:
Consumers must have access to a variety of goods at competitive prices.
Free competition and wide variety enable consumers to choose the best
goods.
4. Right to be heard:
Consumers need to be assured that their interests will receive due
consideration at appropriate forums.
5. Right to education:
Consumers have the right to be made aware of their rights and remedies
available to them for redressal of their grievances.
6. Right to redressal:
Standing machinery must be provided for quick and satisfactory redressal
of consumer grievances against unfair trade practices and exploitation by
unscrupulous elements.
7. Right to healthy environment:
Consumers have the right to live in a pollution free environment. This is
necessary to enhance the quality of human life.
Q.10 By what means can the consumers express their solidarity?
Ans.: Consumers can express their solidarity against unfair trade
practices by forming:
Join the School of Educators WhatsApp Group today and unlock a world of resources, support, and
collaboration to take your teaching to new heights. To join, simply click on the group links provided
below or send a message to +91-95208-77777 expressing your interest.
Together, let's empower ourselves & Our Students and inspire the next generation of learners.
Best Regards,
Team
School of Educators
SCHOOL OF EDUCATORS WHATSAPP GROUPS
(For Teachers Only)
You will get Pre- Board Papers PDF, Word file, PPT, Lesson Plan, Worksheet, practical tips and Viva
questions , reference books , smart content , curriculum , syllabus , marking scheme , toppers answer
scripts , revised exam pattern , revised syllabus , Blue Print etc. here .Join Your Subject / Class WhatsApp
Group.
Artificial Intelligence
SCHOOL OF EDUCATORS WHATSAPP GROUPS
(For Students Only)
Class 11(Science) Class 11(Com) Class 11(Hum) Class 12 (Sci) Class12 (Com)
Artificial Intelligence
• No introduction
• No Good Morning/Any wish type message
• No personal Chats & Messages
• No Spam
• You can also ask your difficulties here.
Just get learning resources & post learning resources. Helpline number only WhatsApp: +91-95208-77777
SOE CBSE Telegram Groups (Kindergarten to Class XII)
Kindergarten
Class XI (Hum) Class XI (Com) Class XII (Sci) Class XII (Hum)
• No introduction
• No Good Morning/Any wish type message
• No personal Chats & Messages
• No Spam
• You can also ask your difficulties here.
Just get learning resources & post learning resources. Helpline number only WhatsApp: +91-95208-77777
Available Resources on YouTube
Enjoy animated videos covering all subjects from Kindergarten to Class 12, making learning fun for
students of all ages.
Explore classroom teaching videos for grades 6 to 12, covering various subjects to enhance
understanding and knowledge.
Access the most important questions and previous year's question papers (PYQ) to excel in exams and
assessments.
Stay up-to-date with the latest CBSE Curriculum for 2023-24 with our videos aligned to the current
syllabus.
Get informed about CBSE updates and circulars through our dedicated videos.
Improve pronunciation skills and expand vocabulary with our "Word of the Day" series and other
language-related content and many more……….
Don't miss out on these valuable resources; subscribe to our channel now!