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Soft Skill

The document describes interactions between customers and agents at a bank and pizza place. A bank customer checks their account balance and asks about transferring money internationally. A pizza customer places an order for delivery and confirms the order details and payment method.

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Lidia Cano
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71 views2 pages

Soft Skill

The document describes interactions between customers and agents at a bank and pizza place. A bank customer checks their account balance and asks about transferring money internationally. A pizza customer places an order for delivery and confirms the order details and payment method.

Uploaded by

Lidia Cano
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Agent: It's a good day today at Bank of Wealth, my name is Heather, How can I help you?

Customer: I would like to know my remaining money in my account.


Agent: I'll be glad to help you. May I please get your Bank Account number and the Name
on the Account?
Customer: Sure, it's Tracy Q. Randall, account number is 805-7845-3895-061
Agent: Thank you, let me just check on it. Ok, can you please, verify the last four numbers of
your social security ID?
Customer: It is 3704.
Agent: You still have 84 thousand and 65 cents. Is there anything else that I could assist you
with?
Customer: Yes, if I transfer it to my bank account in Lloyds of London, how long will it take?
Agent: If we do the transaction over the phone or online, our team will still contact you for
verification prior to sending your money to a different bank. The whole process usually just
takes 2-3 days.
Customer: Oh, I see, never mind, I'll just do it after the holidays. Thanks for your help,
Heather!
Agent: You are very much welcome, Ms. Randall! You have a great day and Thank you for
calling today. Good bye.
Agent: This is Mike of Pizza Loco, what is your name and what would you like to order?!
Customer: This is John Perez, I want One Family size of Pepperoni and 2 regular supreme.
Agent: Thank you, so, that is One Pepperoni Family size, and Two Regular Supreme Pizza's.
Is that right?
Customer: Yep, deliver it at 745 Farmers Road, Modesto, California...
Agent: Got it, would you like to add extra mozzarella cheese on top, that's just 5 bucks each.
Customer: Sure, I'll just pay it in cash once it's delivered.
Agent: Alright, it's gonna be right in front of your door, within 30mins. Thanks for calling,
Pizza Loco! Have a great night!

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