PROJECT PORTFOLIO

SECTION 1: PLANNING TO DEVELOP A BUSINESS PLAN

Provide an overview of your business - The name of the business is Ozhouse Clean.
What is the name of the business? - The company offers expert cleaning services
What are the main products, for homes, such as routine housecleaning and
Services, or programs of the business? spring cleaning.
Describe the legislative and regulatory requirements relevant to - Cleaners insurance is the legislative
developing your business plan (include at least one) requirement for this business. It includes
public liability insurance and workers
What is the legislation/regulatory requirements called? compensation insurance.
How are the legislation/regulatory requirements relevant to your - The public liability insurance helps in
business and business plan? protecting the business from personal
accident and claims for property damages.
The workers compensation insurance is an
insurance that covers the medical expense
How are the legislation/regulatory requirements and issues with wages in case a cleaner is
relevant to you as you perform your role? unwell or had an injury.
These insurance are relevant as they help -in covering
costs that can potentially cause financial losses.
Describe the organizational requirements relevant to developing your - Vision: to become one of Melbourne’s most
business plan sought-after cleaning services.
- Mission: to advance in the business by
What is the business’ vision? establishing a distinct position from their
competition.
What is the business’ mission? - Values: quality of service and customer
satisfaction.
- Objective and goals: to enhance revenue by
increasing brand recognition by offering
professional and courteous service to
What is the business’ values? customers.
- Financial Targets: Increase the number of
What are the objectives and goals of the business? clients by 20 percent the first year after
What are the financial targets of your business? launching commercial cleaning services, and
What are the management arrangements/organisational structure of then by 10 percent the following year.
your business (use a diagram and/or words to answer)? - Marketing Strategies: Currently, the business
What is your business’ current marketing strategic, is marketing via a website.
Business, and/or operational plans?
Are there any other organizational requirements(such as a template
etc.)that you need to consider when developing your business plan? - There are a few other organizational
requirement to consider when developing
your business plan. For example, you’ll want
to think about the structure of your company,
the roles and responsibilities of your team
members, and how you’ll manage your
resources effectively. It’s important to have a
clear organizational framework in place to
Attach proof of the existing plans/organisatioal requirements to this ensure smooth operations and maximize your
section of your portfolio. chances of success.
Research the market requirements for your business’ - The market requires a group of personnel
Product/services/programs (include mathematical information in your that are dependable, polite, and properly
research) trained.

What does the market want? - Understanding cleaning services, measuring

What is an acceptable price point? performance, integrating client feedback, and
ongoing improvement are all quality
What are the quality expectations? standards.

Are those opportunities for different quality/price point options? (https://www.myhousecleaningbiz.com/public/What-

do-customers-want-from-a-house-cleaning-company-
What are other market requirements? 1192.cfm

Attach proof of your research/information sources to this section of your https://insights.workwave.com/industry/cleaning-

portfolio(e.g., websites, surveys etc.) services/15- ways-to-make-your-cleaning-business/)
Research information relevant to the competitors of your business and One of the competitors is Comclean Australia, they
Business Plan (include at least one competitor and include mathematical provide commercial services.
information in your research)
They provide commercial cleaning in Melbourne and
Who are your competitors? other regions in Australia. The services they provide
What are your competitors’ business models/approaches? are stop cleaning, commercial office cleaning and
other commercial cleaning services.
What is your competitors’ market position and brand awareness? They have a good position in the market as they have
provided more than 10, 230 services to their
customers.
What are the geographic locations of your competitors? Comclean Australia is located in Melbourne Australia.
What is the pricing of your competitor? The pricing is $50 per hour. The major sales route is
through their websites, which include contact
What is your competitors’ sales channels? information so that anyone may contact them as well
as word of mouth from their devoted clients.
Attach proof of your research/information sources to this section of your
portfolio.
(https://www.comcleanaustralia-srp.com
.au/locations/commercial -cleaning-melbourne.html)
Research other industry-related information The recent industry trends include having a
sustainable system of working to have a responsibility
What are industry trends? towards the environment, disinfection procedure
using the UV-C technology, use of powdered
What are marketing trends? exoskeleton which is a wearable mobile machine with
disinfection part, equipment powered with battries.
The market size value of the global cleaning services
Attach proof of your research/information sources to this section of your has been analyzed to reach about $111,498.8 by the
portfolio (e.g., websites, surveys etc.). year 2030.

https://www.alliedmarketresearch.com/
Analyse your business and its objectives (consider the research you’ve - Strength:
done on the vision, mission, values, objectives, goals, competitors, 1. It is better than its competitors as it is
financial targets, management arrangements and marketing approaches) a small family business.
2. Foucses on the customer satisfaction
What are the strengths of your business? and quality of their services.

What are the weaknesses of your business? - Weakness:

1. No clear plans and these clear plans
Are there any opportunities for improvement? are required as the business is
growing and the point of difference is
What are the existing or future threats to your business? changing.
- Opportunities:
Note: You may use any method of analysis suitable to the information 1. Employing full time and permanent
you researched in addition to the questions above. cleaning staff.
2. There is a high turnover of casual staff
and loyalty towards the company.
- Threats:
1. The information plan is limited till
the year 2021 and needs to be
expanded for the upcoming years
otherwise the company might
lose its track in the market.

This section of your portfolio.

Propose performance and productivity targets For example, a manufacturer may select Gross Profit
Margin [GP] as the KPI measure, and the performance
target is 28.5% GP margin for the year. It is important
that these targets are formulated in a way that is
understood and will resonate with your team to
provide the motivation to deliver the desired
outcomes.
What are your proposed:

● key aspects of business to focus on in the Business Plan (at least - Executive Summary
three)? - Business description
- Market analysis and strategy
● productivity and performance targets (including at least one financial - Key performance indicators (KPIs)measure a
indicator such as revenue) related to the key aspects? company success vs. a set of target,
objective,or industry peer.
 - Businesses generally measures and track KPIs
analytics software and reporting tools.
- Customer- focused KPIs generally center on
per customer efficiency ,customer
satisfaction, and customer retention.

Attach: : Existing plans/organisational requirements ☐

Proof of competitor, market, and industry research ☐

SECTION 2: DEVELOPING A BUSINESS PLAN

Complete the next section before meeting with relevant stakeholders.

Plan to meet with relevant stakeholders (at least - The two stakeholders that the meeting must be
two) Who will you meet with? planned with are the customers and the
contractors
How will you demonstrate your ability to: - The discussion to be done with the above
mentioned stakeholders will include
feedback on the existing system from the
customers and talking their outlook on the
new services planned to be introduced the
requirement and the costings for the new
● lead others addition.
- To demonstrate leadership qualities, we will take
● facilitate group interaction initiative and be assertive
- To demonstrate the ability to facilitate a group
● influence the direction of the outcomes interaction we must showcase our best
negotiation skills and lively attitude.
● present information/seek advice? - For the demonstrate of influencing the direction
of outcomes we will adapt positive
thinking.
- The information will be presented in form of a
presentation and surveys to take
feedback.

Complete the next section after you’ve met with relevant stakeholders.

Note: If your meeting was not viewed in person by your assessor, attach proof of the meeting to this
section of the portfolio.

Performance and productivity targets.

 Summarise the agreed performance objectives and - The key result areas include incorporating
measures for your Business Plan. various marketing methods, achieving 100
percent customer happiness, and
What are the agreed key result areas (at least recruiting additional personnel.
three)? - The goal is to raise the number of clients
by 20 percent in the first year and then by
What are the agreed productivity and 10 percent by following year.
performance targets (include at least one financial - More people experienced in diverse
indicator such as revenue)? sectors of the organization such as
marketing, sales, and quality analysts,
might be hired to keep track of these.

Business Plan.

Business Plan for:

[Ozhouse Clean]
Duration of Plan
2021-2030
Business Description
Describe the business and the environment it operates in. What are the current products, services
and/or programs offered by the business? What are the strengths, weaknesses, opportunities and
threats for your business?
Ozhouse Clean is a professional cleaning business operating in the residential and commercial cleaning
industry. They offer a range of services including regular house cleaning, deep cleaning, move-in/move-
out cleaning, and office cleaning.

Strengths:
- High-quality cleaning services with attention to detail.
- Trained and experienced cleaning staff.
- Flexible scheduling options to accommodate customer needs.
- Good reputation and positive customer reviews.
- Strong customer service and responsiveness.

Weaknesses:
- Limited geographical coverage, focusing primarily on a specific area.
- Reliance on manual labor, which may limit scalability.
- Potential for inconsistency in service quality across different cleaning teams.

Opportunities:
- Expansion into new service areas to reach a broader customer base.
- Offering specialized cleaning services, such as eco-friendly or post-construction cleaning.
- Forming partnerships with real estate agencies or property management companies.
- Utilizing technology to streamline operations and enhance customer experience.

Threats:
- Intense competition from other cleaning service providers in the market.
- Economic downturns that may lead to reduced demand for cleaning services.
- Negative online reviews or word-of-mouth that could harm the company's reputation.
- Fluctuating costs of cleaning supplies and equipment.

It's important to note that these strengths, weaknesses, opportunities, and threats are general
considerations and may vary based on the specific circumstances of Ozhouse Clean.
Products, services and/or initiatives
Which key aspects of the business does this Business Plan focus on?
Describe the desired products, services and/or initiatives that will support the key aspects.
The Ozhouse Clean business plan focuses on several key aspects to drive its success. These aspects
include:

1. High-Quality Cleaning Services: The business plan emphasizes providing top-notch cleaning services to
meet customer expectations. This includes thorough cleaning, attention to detail, and using effective
cleaning techniques and products.

2. Customer Satisfaction: The plan prioritizes customer satisfaction by ensuring prompt and responsive
communication, addressing customer concerns, and consistently delivering exceptional cleaning results.

3. Efficient Operations: The business plan aims to optimize operational efficiency by streamlining
processes, utilizing technology where applicable, and maximizing the productivity of cleaning staff.

4. Scalability: The plan may include initiatives to expand the business into new service areas or target
different customer segments. This could involve offering specialized cleaning services, such as eco-
friendly cleaning or post-construction cleaning, to cater to specific customer needs.

5. Continuous Improvement: The business plan likely includes initiatives to continuously improve service
quality, employee training, and customer experience. This could involve regular performance
evaluations, ongoing training programs, and implementing feedback mechanisms.

Overall, the desired products, services, and initiatives of Ozhouse Clean align with providing high-quality
cleaning services, prioritizing customer satisfaction, optimizing efficiency, and fostering continuous
improvement.

Productivity and performance objectives and measures

When it comes to productivity and performance objectives for Ozhouse Clean, there are several key
measures that can be considered. Here are a few examples:

1. Customer Satisfaction: This is a crucial measure of performance and can be assessed through
customer feedback and reviews. Ozhouse Clean can strive for high customer satisfaction by providing
thorough and efficient cleaning, addressing customer concerns promptly, and maintaining open
communication.

2. Cleaning Efficiency: Monitoring the time it takes to complete different cleaning tasks can help
evaluate productivity. This can include measuring the average time spent per room, per square footage,
or per cleaning service. The goal is to optimize cleaning processes without compromising quality.

3. Employee Productivity: Tracking the productivity of cleaning staff can help ensure efficient use of
resources. Measures such as the number of cleaning tasks completed per hour, average cleaning time
per room, or customer ratings of individual cleaners can provide insights into employee performance.

4. Service Quality: Regular quality checks and inspections can help maintain high standards. This can
involve conducting periodic audits, using checklists to ensure all cleaning tasks are completed, and
addressing any quality issues promptly.

5. Revenue and Profitability: These financial measures indicate the overall performance of the business.
Key metrics to consider include revenue growth, profit margin, and customer retention rates. Setting
targets for revenue and profitability can help drive the business forward.

It's important for Ozhouse Clean to regularly assess these objectives and measures to continuously
improve their productivity and performance.

What are the performance and productivity targets (including financial indicators) to address the key
aspects?
Performance and productivity targets for Ozhouse Clean! To address the key aspects, here are some
targets and financial indicators that can be considered:

1. Customer Satisfaction: Aim for a customer satisfaction rating of 90% or higher. This can be measured
through customer feedback surveys and online reviews.

2. Cleaning Efficiency: Set a target to complete a certain number of cleaning tasks per hour or reduce
the average cleaning time per room. This helps improve productivity and customer turnaround time.

3. Employee Productivity: Establish targets for employees, such as completing a specific number of
cleaning tasks per shift or achieving high customer ratings. This motivates employees and ensures
quality service.

4. Revenue Growth: Set a target for annual revenue growth, aiming for a certain percentage increase
compared to the previous year. This indicates business expansion and success.

5. Profit Margin: Aim for a target profit margin, which is the percentage of profit earned from each
cleaning service. This helps ensure financial stability and sustainability.

These targets can be monitored through regular performance evaluations, tracking the number of tasks
completed, analyzing financial reports, and gathering customer feedback. By focusing on these
performance and financial indicators, Ozhouse Clean can strive for excellence in customer satisfaction,
efficiency, employee productivity, revenue growth, and profitability.
How will the targets be monitored and measured (i.e., what is the performance measurement
system for the target)?
To monitor and measure the targets, Ozhouse Clean can implement a performance measurement
system. This system includes various methods to track progress and evaluate performance. Here's how
the targets can be monitored:
1. Customer Satisfaction: Regularly collect customer feedback through surveys or online reviews.
Analyze the feedback to identify areas for improvement and track the overall satisfaction rating.

2. Cleaning Efficiency: Keep track of the time taken for each cleaning task and compare it to the target
benchmarks. Use software or tools to streamline scheduling and optimize task allocation.

3. Employee Productivity: Conduct regular performance evaluations to assess employee productivity

and provide feedback. Track the number of tasks completed per shift and consider customer ratings as
a measure of employee performance.

4. Revenue and Profitability: Monitor financial reports regularly to track revenue growth and profit
margin. Analyze the financial data to identify trends, cost-saving opportunities, and areas that
contribute most to revenue.

By consistently monitoring these targets and using a performance measurement system, Ozhouse
Clean can assess progress, identify areas for improvement, and make data-driven decisions to enhance
performance.
Product/Service/Initiative Target Measurement system
1.Customer satisfaction: Aim for Customer Satisfaction: Aim for a Customer Satisfaction Surveys:
a satisfaction rating of 90 customer satisfaction rating f 90 Conducting surveys to gather
percent or higher. This can be percent or higher. feedback from customers and
measured through customer measure their satisfaction
feedback surveys and online levels.
reviews.
2.Cleaning Efficiency: Set a Cleaning Efficiency: Set a target Task Completion Tracking:
target to complete a certain to complete a certain number of Keeping a record of the number
number of cleaning tasks per cleaning tasks per hour or of cleaning tasks completed
hour or reduce the average reduce the average cleaning within a specific time frame to
cleaning time per room. This time per room. measure cleaning efficiency.
helps improve productivity and
customer turnaround time.
3.Employee Productivity: Employee Productivity: Establish Employee Performance
Establish targets for employee, targets for employees, such as Evaluation: Regularly assessing
such as completing a specific completing a specific number of employee productivity and
number of cleaning tasks per cleaning task per shift. tracking the number of tasks
shift or achieving high customer completed per shift.
ratings. This motivates
employees and ensures quality
service.
4.Revenue Margin: Aim for a Revenue Margin: Aim for a Financial Reports: Analyzing
target profit earned from target profit margin, which is the financial statements to
cleaning service. This helps percentage of profit earned from measure revenue growth, profit
ensure financial stability and each cleaning service. margin,and overall financial
sustainability. performance.
5.Profit Margin: Aim for a target Profit Margin: Aim for a target Repeat Business Tracking:
profit margin, which is the profit margin, which is the Keeping track of the number of
percentage of profit earned from percentage of profit earned from customers who become repeat
each cleaning service. This helps each cleaning service. client to measue the success of
ensure financial stability and retaining customers.
sustainability.
Resource requirements
What financial resources are required for the Business Plan to be implemented?
To implement the business plan for Ozhouse Clean, there are several financial resources that may be
required. These can include:

1. Start-up Costs: Funds needed to cover initial expenses such as equipment, cleaning supplies,
marketing materials, and legal fees.
2. Operational Expenses: Ongoing costs like employee wages, insurance, rent or utilities, and
maintenance of equipment.
3. Marketing and Advertising: Budget for promoting the business through online and offline channels,
such as social media ads, flyers, and website development.
What physical resources are required for the Business Plan to be implemented?
To implement the business plan for Ozhouse Clean, you will need certain physical resources. These can
include:

1. Cleaning Equipment: Vacuum cleaners, mops, brooms, dusters, and other tools necessary for
cleaning different areas.
2. Cleaning Supplies: Various cleaning agents, disinfectants, detergents, and solutions required for
different surfaces and tasks.
3. Transportation: If you're providing on-site cleaning services, you might need a vehicle to transport
your equipment and supplies.
Which human resources are required for the Business Plan to be implemented (including at least one
skilled labour requirement)?
To implement the business plan for Ozhouse Clean, you will require various human resources. These
can include:

1. Cleaning Staff: Skilled and trained individuals who can perform the cleaning tasks efficiently and
effectively.
2. Supervisors: Experienced individuals who can oversee the cleaning operations, manage the staff, and
ensure quality control.
3. Customer Service Representatives: Friendly and knowledgeable individuals who can handle customer
inquiries, scheduling, and address any concerns.

Regulatory requirements
What are the regulatory requirements for the Business Plan and its related operations?
In order to implement the business plan for Ozhouse Clean and ensure compliance with regulations,
there are certain regulatory requirements you need to consider. These can vary based on your location
and the specific nature of your cleaning operations. Some common regulatory requirements may
include:

1. Business Registration: You may need to register your business with the appropriate government
authorities and obtain the necessary licenses and permits to operate legally.
 2. Insurance: It is important to have the appropriate insurance coverage, such as liability insurance, to
protect your business and clients in case of any accidents or damages.

3. Safety and Health Regulations: You need to adhere to safety and health regulations to
ensure a safe working environment for your employees and clients. This may include proper
handling and disposal of cleaning chemicals, providing necessary safety equipment, and
following occupational health guidelines.
Marketing strategy
What marketing strategy will you follow to achieve your Business Plan?
To achieve success with the business plan for Ozhouse Clean, we will implement a comprehensive
marketing strategy. This strategy will focus on reaching our target audience and showcasing the unique
benefits of our cleaning services. Here are a few elements of our marketing strategy:

1. Online Presence: We will establish a strong online presence through a professional website and active
social media profiles. This will allow us to engage with potential customers, share valuable content, and
showcase our expertise in the cleaning industry.

2. Local Advertising: We will utilize local advertising channels such as online directories, community
newsletters, and local radio stations to raise awareness about our services within the target
geographical area.

3. Referral Program: We will encourage satisfied customers to refer our services to their friends, family,
and colleagues. This word-of-mouth marketing can be highly effective in generating new leads.

Implement The Business Plan

Communicate the Business Plan Ozhouse Clean is a professional cleaning service

that aims to provide top quality cleaning solution
to residential and commercial clients. Our mission
is to create a clean and healthy environment for
our customers, ensuring their satisfaction and
peace of mind.

Insert a screen shot of your draft email to relevant

stakeholders.

Confirm that skilled labour is available to Yes, skilled labor is available to implement the plan
implement the plan for Ozhouse Clean. We have a team of trained and
experienced cleaning professionals who are skilled
in providing top-quality cleaning services. They are
knowledgeable about the latest cleaning
techniques, eco-friendly products, and modern
equipment to ensure efficient and effective
results.

Our team is dedicated to delivering exceptional

 service and upholding the highest standards of
professionalism. They have the expertise to handle
various cleaning tasks, whether it's regular
cleaning, deep cleaning, move-in/move-out
cleaning, or specialized cleaning for specific areas
or surfaces.

We understand the importance of having skilled

labor to execute our business plan effectively. Rest
assured, our team is well-equipped to meet the
cleaning needs of our clients and provide them
with a clean and healthy environment.
How have you confirmed that skilled labour is However, based on industry standards and the
available? demand for cleaning services, it is generally
feasible to find skilled labor in the cleaning
industry. Many professional cleaning companies
have a team of trained and experienced cleaning
professionals who are well-equipped to handle
various cleaning tasks.

To ensure the availability of skilled labor, Ozhouse

Clean can implement a thorough hiring process,
including conducting interviews, checking
references, and assessing the candidates'
experience and qualifications. This way, they can
ensure they have a skilled and reliable team to
implement their business plan effectively.
Attach proof of your confirmation (e.g., highlighted
work schedule and staff list).

Attach: Meeting (if not viewed in person by your assessor) ☐

Business Plan (if different template was used) ☐

SECTION 3: IMPLEMENTING AND MONITORING THE BUSINESS PLAN

Assume that your business premises and/or staff have been exposed to COVID-19 and you have been
required to shut down and isolate for two weeks.

Report system failures and variances promptly.

If our business premises and staff have been exposed to COVID-19 and we've been required to shut
down and isolate for two weeks, it's crucial to prioritize the health and safety of everyone involved.

During this time, it's important to promptly report any system failures or variances that may arise. This
could include any disruptions in operations, issues with technology or equipment, or any deviations
from our standard procedures. By reporting these promptly, we can address them effectively and
minimize any potential impact on our business.

Open communication and transparency are key in such situations. It's important to keep everyone
informed and work together to navigate through these challenges. Additionally, following all
recommended guidelines and protocols from health authorities will help ensure a safe and smooth
reopening once the isolation period is over.

Report the variance to all relevant people To report the variance, you can consider using
promptly email or communication platforms like Slack or
Microsoft Teams to notify the necessary
individuals or teams. Be sure to include all the
relevant details, such as the nature of the
variance, any potential impact, and any
recommended actions or next steps. It's important
to communicate clearly and promptly to ensure
everyone is informed and can take appropriate
Insert a screen shot of how you reported the measures.
variance to all relevant people (or attach as proof
to this section of your portfolio).

Assume a period has passed and your Business Plan has been implemented. Your assessor will have
provided you with simulated information to monitor, review and evaluate your Business Plan.

Report on key aspects of the business.

When evaluating your business plan, its important to assess various areas such as financial performance
, customer satisfaction, operational efficiency, and market positioning. Here are some key aspects you
may want to include in your report:

1. Financial Performance: Analyze your financial statements, including revenue, expenses. And
profitability. Assess whether you achieved your financial goals and identify any areas for
improvement.
 2. Customer Satisfaction: Review feedback from customers and assess their level of satisfaction
with your products or services. Identify any trends or patterns in customer feedback and
highlight initiatives taken to improve customer experience.
3. Operational Efficiency: Evaluate the efficiency of your operations, including production
processes, supply chain management, and resource allocation. Identify any bottlenecks or areas
where efficiency can be improved.

Report on key aspects of business for

Ozhouse Clean. When it comes to reporting on your business, there are a few important areas to
consider. Here are some key aspects of yiur business that you might want to include in your report:
1. Customer Satisfaction
2. Service Quality
3. Operational Efficiency
[Ozhouse clean]
[5/172024]
Summary of business performance
1. Customer Satisfaction
2. Service Quality
3. Operational Efficiency
4. Employee Performance
5. Business Growth

What are the business results?

1. Revenue
2. Profitability
3. Customer Acquisition
4. Customer Retention
5. Operational Efficiency

Evaluation of results
How have key aspects performed against the performance and productivity objectives?
1. Performance Metrics: Look at specific performance metrics that are relevant to your business,
such as sales targets, customer satisfaction ratings, or project completion rates. Compare these
metrics against your performance objectives to see how well you’re meeting them
2. Productivity Measures: Evaluate productivity measures like output per hour,efficiency ratios, or
time-to- completion for tasks or projects. Assess whether these measures align with your
productivity objectives and if there are any areas for improvement.
3. Goal Attainment: Review the goals you set for performance and productivity and determine
whether they have been achieved. Assess the progress made towards these goals and identify
any gaps or areas where you exceeded expectations.
Performance indicators
Are the financial indicators realistic and achievable?
- Its important to set realistic and achievable goals. It’s a good idea to analyze your historical
 financial performance, industry benchmarks, and market conditions to determine what is
realistic for your business. Consider factors like revenue growth rates, profit margins, and
market trends. By setting goals that are challenging yet attainable, you can strive for continuous
improvement and success.
Are other performance indicators realistic and achievable?
- When it comes to other performance indicators, its essential to set realistic and achievable
targets. By considering your specific business objectives, industry standards, and past
performance, you can determine what is feasible for your organization. Its important to strike a
balance between setting ambitious goals and ensuring they are attainable within the given
resources and constraints. Regularly monitoring and adjusting these indicators can help you stay
on track and make necessary improvement.
What changes do you suggest (at least one)?
- Focus on improving your profit margins. This can be achieved by analyzing your cost structure,
identifying areas of inefficiency, and finding ways to reduce expenses without compromising the
quality of your products and services. By optimizing your costs, you can increase your
profitability and improve your financial performance.
Legislative compliance
How have legislative and regulatory requirement been adhered to?
- When it comes to legislative and regulatory requirements, its important to ensure compliance
with applicable laws and regulations. Companies typically adhere to these requirements by
conducting regular audits, implementing internal controls, and maintaining proper
documentation. They also stay updated on any changes to the legal and regulatory landscape
that may impact their operations. By following these practices, businesses can demonstrate
their commitment to legal and ethical standards.
Underperformance
Are any staff members underperforming?
- Evaluating staff performance is an important aspect of managing a team. Its essential to have
open and honest communication with your staff members to address any performance
concerns. By providing feedback, setting clear expectations, and offering support and
development opportunities, you can help your team members improve their performance.
Remember, its always best to approach discussion with a constructive mindset and focus on
finding solutions together.
Which areas do they need to improve in?
- When it comes to areas for improvement, its important to provide specific feedback tailored to
each staff members needs. It could be helpful to assess their performance in areas such as
communication, time management, teamwork, or specific job related skills, By identifying these
areas and offering guidance, training, or additional resources, you can help your staff members
enhance their performance. Remember, supporting their growth and development is key to
building a strong and successful team.

Strengths and weaknesses of the Business Plan

Identify any strengths and weaknesses of your Business Plan.
When it comes to strengths and weaknesses of a business plan, it's important to evaluate various
aspects. Some strengths could include a clear vision, unique value proposition, market research, and a
solid financial plan. On the other hand, weaknesses could be lack of contingency plans, limited
resources, or potential gaps in the competitive landscape. It's always a good idea to regularly review and
refine your business plan to address any weaknesses and leverage your strengths.
 Variations
Summarise any variations required to the Business Plan (at least one).
One variation that could be beneficial to your business plan is to focus on incorporating customer
feedback and adapting your strategies accordingly. This can help you better meet the needs and
preferences of your target market. Additionally, you may want to consider exploring potential
partnerships or collaborations to expand your reach and resources. Remember, a business plan should
be flexible and open to adjustments as you gather more information and insights.
Review Processes
Establish ongoing review processes for the Business Plans.
Establishing ongoing review processes for your business plans is a great idea. Regularly reviewing and
updating your business plans allows you to stay agile and adapt to changing market conditions. One
approach you can consider is setting up quarterly or annual reviews where you assess the progress of
your business, evaluate the effectiveness of your strategies, and make any necessary adjustments. This
can help ensure that your plans remain relevant and aligned with your goals. Remember to involve key
stakeholders and gather feedback from your team to get different perspectives.

Updated Business Plan to address variances and refine performance indicators.

Business Plan for:

[Ozhouse clean]

Duration of Plan:
2021 – 2030
Business Description
Describe the business and the environment it operates in. What are the current products, services
and/or programs offered by the business? What are the strengths, weaknesses, opportunities and
threats for your business?
Ozhouse Clean is a professional cleaning business operating in the residential and commercial cleaning
industry. They offer a range of services including regular house cleaning, deep cleaning, move-in/move-
out cleaning, and office cleaning.

Strengths:
- High-quality cleaning services with attention to detail.
- Trained and experienced cleaning staff.
- Flexible scheduling options to accommodate customer needs.
- Good reputation and positive customer reviews.
- Strong customer service and responsiveness.

Weaknesses:
- Limited geographical coverage, focusing primarily on a specific area.
- Reliance on manual labor, which may limit scalability.
- Potential for inconsistency in service quality across different cleaning teams.

Opportunities:
- Expansion into new service areas to reach a broader customer base.
- Offering specialized cleaning services, such as eco-friendly or post-construction cleaning.
- Forming partnerships with real estate agencies or property management companies.
- Utilizing technology to streamline operations and enhance customer experience.

Threats:
- Intense competition from other cleaning service providers in the market.
- Economic downturns that may lead to reduced demand for cleaning services.
- Negative online reviews or word-of-mouth that could harm the company's reputation.
- Fluctuating costs of cleaning supplies and equipment.

It's important to note that these strengths, weaknesses, opportunities, and threats are general
considerations and may vary based on the specific circumstances of Ozhouse Clean.
Products, services and/or initiatives
Which key aspects of the business does this Business Plan focus on?
Describe the desired products, services and/or initiatives that will support the key aspects
The Ozhouse Clean business plan focuses on several key aspects to drive its success. These aspects
include:

1. High-Quality Cleaning Services: The business plan emphasizes providing top-notch cleaning services to
meet customer expectations. This includes thorough cleaning, attention to detail, and using effective
cleaning techniques and products.

2. Customer Satisfaction: The plan prioritizes customer satisfaction by ensuring prompt and responsive
communication, addressing customer concerns, and consistently delivering exceptional cleaning results.

3. Efficient Operations: The business plan aims to optimize operational efficiency by streamlining
processes, utilizing technology where applicable, and maximizing the productivity of cleaning staff.

4. Scalability: The plan may include initiatives to expand the business into new service areas or target
different customer segments. This could involve offering specialized cleaning services, such as eco-
friendly cleaning or post-construction cleaning, to cater to specific customer needs.

5. Continuous Improvement: The business plan likely includes initiatives to continuously improve service
quality, employee training, and customer experience. This could involve regular performance
evaluations, ongoing training programs, and implementing feedback mechanisms.

Overall, the desired products, services, and initiatives of Ozhouse Clean align with providing high-quality
cleaning services, prioritizing customer satisfaction, optimizing efficiency, and fostering continuous
improvement.

Productivity and performance objectives and measures

What are the performance and productivity targets (including financial indicators) to address the key
aspects?
Performance and productivity targets for Ozhouse Clean! To address the key aspects, here are some
targets and financial indicators that can be considered:
1. Customer Satisfaction: Aim for a customer satisfaction rating of 90% or higher. This can be measured
through customer feedback surveys and online reviews.

2. Cleaning Efficiency: Set a target to complete a certain number of cleaning tasks per hour or reduce the
average cleaning time per room. This helps improve productivity and customer turnaround time.

3. Employee Productivity: Establish targets for employees, such as completing a specific number of
cleaning tasks per shift or achieving high customer ratings. This motivates employees and ensures
quality service.

4. Revenue Growth: Set a target for annual revenue growth, aiming for a certain percentage increase
compared to the previous year. This indicates business expansion and success.

How will the targets be monitored and measured (i.e., what is the performance measurement system
for the target)?
To monitor and measure the targets, Ozhouse Clean can implement a performance measurement
system. This system includes various methods to track progress and evaluate performance. Here's how
the targets can be monitored:

1. Customer Satisfaction: Regularly collect customer feedback through surveys or online reviews.
Analyze the feedback to identify areas for improvement and track the overall satisfaction rating.

2. Cleaning Efficiency: Keep track of the time taken for each cleaning task and compare it to the target
benchmarks. Use software or tools to streamline scheduling and optimize task allocation.

3. Employee Productivity: Conduct regular performance evaluations to assess employee productivity and
provide feedback. Track the number of tasks completed per shift and consider customer ratings as a
measure of employee performance.

4. Revenue and Profitability: Monitor financial reports regularly to track revenue growth and profit
margin. Analyze the financial data to identify trends, cost-saving opportunities, and areas that
contribute most to revenue.

By consistently monitoring these targets and using a performance measurement system, Ozhouse Clean
can assess progress, identify areas for improvement, and make data-driven decisions to enhance
performance.
Product/Service/Initiative Target Measurement system
1.Customer satisfaction: Aim Customer Satisfaction: Aim for Customer Satisfaction Surveys:
for a satisfaction rating of 90 a customer satisfaction rating of Conducting surveys to gather
percent or higher. This can be 90 percent or higher. feedback from customers and
measured through customer measure their satisfaction
feedback surveys and online levels.
reviews.
2.Cleaning Efficiency: Set a Cleaning Efficiency: Set a target Task Completion Tracking:
target to complete a certain to complete a certain number Keeping a record of the number
number of cleaning tasks per of cleaning tasks per hour or of cleaning tasks completed
 hour or reduce the average reduce the average cleaning within a specific time frame to
cleaning time per room. This time per room. measure cleaning efficiency.
helps improve productivity and
customer turnaround time.
3.Employee Productivity: Employee Productivity: Employee Performance
Establish targets for employee, Establish targets for employees, Evaluation: Regularly assessing
such as completing a specific such as completing a specific employee productivity and
number of cleaning task per tracking the number of tasks
shift. completed per shift.
4.Revenue Margin: Aim for a Revenue Margin: Aim for a Financial Reports: Analyzing
target profit earned from target profit margin, which is thefinancial statements to measure
cleaning service. This helps percentage of profit earned from revenue growth, profit
ensure financial stability and each cleaning service. margin,and overall financial
sustainability. performance.
5.Profit Margin: Aim for a target Profit Margin: Aim for a target Repeat Business Tracking:
profit margin, which is the profit margin, which is the Keeping track of the number of
percentage of profit earned from percentage of profit earned from customers who become repeat
each cleaning service. This helps each cleaning service. client to measue the success of
ensure financial stability and retaining customers.
sustainability.
Resource requirements
What financial resources are required for the Business Plan to be implemented?
To implement the business plan for Ozhouse Clean, there are several financial resources that may be
required. These can include:

1. Start-up Costs: Funds needed to cover initial expenses such as equipment, cleaning supplies,
marketing materials, and legal fees.
2. Operational Expenses: Ongoing costs like employee wages, insurance, rent or utilities, and
maintenance of equipment.
3. Marketing and Advertising: Budget for promoting the business through online and offline channels,
such as social media ads, flyers, and website development.
What physical resources are required for the Business Plan to be implemented?
To implement the business plan for Ozhouse Clean, you will need certain physical resources. These can
include:

1. Cleaning Equipment: Vacuum cleaners, mops, brooms, dusters, and other tools necessary for cleaning
different areas.
2. Cleaning Supplies: Various cleaning agents, disinfectants, detergents, and solutions required for
different surfaces and tasks.
3. Transportation: If you're providing on-site cleaning services, you might need a vehicle to transport
your equipment and supplies.

Which human resources are required for the Business Plan to be implemented (including at least one
skilled labour requirement)?
To implement the business plan for Ozhouse Clean, you will require various human resources. These can
include:
 1. Cleaning Staff: Skilled and trained individuals who can perform the cleaning tasks efficiently and
effectively.
2. Supervisors: Experienced individuals who can oversee the cleaning operations, manage the staff, and
ensure quality control.
3. Customer Service Representatives: Friendly and knowledgeable individuals who can handle customer
inquiries, scheduling, and address any concerns.
Regulatory requirements
What are the regulatory requirements for the Business Plan and its related operations?
In order to implement the business plan for Ozhouse Clean and ensure compliance with regulations,
there are certain regulatory requirements you need to consider. These can vary based on your location
and the specific nature of your cleaning operations. Some common regulatory requirements may
include:

1. Business Registration: You may need to register your business with the appropriate government
authorities and obtain the necessary licenses and permits to operate legally.

2. Insurance: It is important to have the appropriate insurance coverage, such as liability insurance, to
protect your business and clients in case of any accidents or damages.

3.Safety and Health Regulations: You need to adhere to safety and health regulations to ensure a safe
working environment for your employees and clients. This may include proper handling and disposal of
cleaning chemicals, providing necessary safety equipment, and following occupational health guidelines.
Marketing strategy
What marketing strategy will you follow to achieve your Business Plan?
To achieve success with the business plan for Ozhouse Clean, we will implement a comprehensive
marketing strategy. This strategy will focus on reaching our target audience and showcasing the unique
benefits of our cleaning services. Here are a few elements of our marketing strategy:

1. Online Presence: We will establish a strong online presence through a professional website and active
social media profiles. This will allow us to engage with potential customers, share valuable content, and
showcase our expertise in the cleaning industry.

2. Local Advertising: We will utilize local advertising channels such as online directories, community
newsletters, and local radio stations to raise awareness about our services within the target
geographical area.

3. Referral Program: We will encourage satisfied customers to refer our services to their friends, family,
and colleagues. This word-of-mouth marketing can be highly effective in generating new leads.

Share report and business plan.

Draft an email to share your report

Insert a screen shot of your draft email to The outcomes of the business plans will have to be
communicate the Updated Business Plan and delivered directly to the directors. The strength
share your report. include the fact that it is better than its competitors as
it is a small family business and it focuses on the
customer satisfaction and quality of their service. The
weakness include the fact that there are No clear
plans and these clear plans are required as the
business is growing and the point of difference is
changing.
Coach underperforming staff Unless already
viewed in person by your assessor, attach proof of
a coaching session to this section of your Portfolio.
Attach: : Proof of reporting variances/failures (if screenshots
have not been inserted) ☐
Report on key aspects of Business (if your business
has its own template) ☐
Coaching session (if not viewed in person by the
assessor) ☐