5/14/24, 10:22 PM Introduction to Robotic Process Automation and Process Mining Level 2 Quiz: Attempt review

Introduction to Robotic Process

Automation and Process MiningBack Next
Level 2 Quiz
You must receive a score of 75% or higher on the quiz to complete
the course.

Started on Tuesday, May 14, 2024, 12:10 PM

State Finished
Completed on Tuesday, May 14, 2024, 12:50 PM
Time taken 39 mins 48 secs
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Question 1

Correct

Points out of 1.00

IBM Robotic Process Automation (RPA) allows clients to

quickly and easily create chatbots. These chatbots can be
accessed through a variety of channels. Which one of the
following answers correctly lists some of the channels
supported by RPA?

Kik, WhatsApp, Zendesk

Slack, Telegram, Facebook 

Microsoft Teams, Slack, Instagram

Zendesk, Facebook, Kik

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Question 2

Correct

Points out of 1.00

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IBM Robotic Process Automation Studio includes a number of

business-friendly commands for building bots. What number
below is closest to the amount of commands available?

300

600 
400

100

Question 3

Correct

Points out of 1.00

In IBM Process Mining what feature is used to trigger actions

when specific process behavior is detected?

Monitors 
Triggers

Services
Insights

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Question 4

Incorrect

Points out of 1.00

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Why is the “digital twin” in IBM Process Mining considered to

be a key differentiator?

It uses muliti-object process mining to represent complex

processes in a simple way.
It is an automated, but unoptimized, bot that performs 
the exact same steps that a human user takes to
accomplish a task.
It uses a foundational model to discover actionable
insights from the event log.
It is the digital representation, in an IBM proprietary
format, of physical mouse movements and keystrokes
registered from a human user.

Question 5

Correct

Points out of 1.00

What tool is used to monitor usage of both the server and

client components of the IBM Robotic Process Automation
(RPA) standalone offering?

IBM License Metric Tool (ILMT) 

Cloud Pak License Service (CPLS)

RPA Deployment Tracker (RDT)

RPA License Manager (RLM)

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Question 6

Correct

Points out of 1.00

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IBM Robotic Process Automation requires the use of a

particular database management system to be able to operate
on Red Hat OpenShift. The client needs to provide entitlement
for this database software. What is the required database
management system?

Microsoft SQL Server 

Oracle Database
IBM Db2
Amazon Redshift

Question 7

Correct

Points out of 1.00

What do the Process Mining and Task Mining capabilities in

IBM Process Mining allow you to do?

Extract and transform data from disparate data sources,

such as relational databases.
Extract process information from an application’s event
logs.
Combine system behavior from process mining and 
desktop activity from task mining for a detailed view
of the process at a different level of granularity.
Compute the return-on-investment (ROI) for an
automation activity.

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Question 8

Correct

Points out of 1.00

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You are presenting IBM Robotic Process Automation (RPA) to

a room full of people as part of a client briefing. Somebody
raises a concern about the use of robots eliminating jobs. How
do you respond?

You admit that this is a regrettable side-effect of new

technology, but that it’s no different than other technical
revolutions throughout the last 100 years and is
something we must accept.
You describe how RPA does not change people’s jobs or
tasks in any way. RPA is only used to make existing
automated digital processes more efficient than they
already are.
You agree that most companies will reduce their
workforce due to automation, but this will be offset by all
of the new jobs related to designing and programming
robots and AI software.
You explain that the use of robots should improve 

productivity, allowing people to focus on more high

value work. This can accelerate growth and create
jobs.

Question 9

Correct

Points out of 1.00

Which one of the following steps is NOT a typical step in the

Process Mining journey?

Process discovery & intelligence

Design improvement strategy

Data collection & preparation

User interview 

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Question 10

Correct

Points out of 1.00

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The IBM Robotic Process Automation (RPA) capability can be

purchased as a standalone offering or by using IBM Cloud Pak
entitlements. Which of the following statements about the
availability of the standalone offering is true?

The standalone offering is available for both on- 

premises and software-as-a-service (SaaS)
deployments.
The standalone offering is only available for on-premises
deployments using a traditional installer.
The standalone offering is only available through a
software-as-a-service (SaaS) deployment model.
The standalone offering is only available for on-premises
deployments using Red Hat OpenShift.

Question 11

Correct

Points out of 1.00

Your client is very interested in getting started with IBM

Robotic Process Automation (RPA), but they want to start
small. You’ve mutually decided that a starter pack – the IBM
RPA Platform – would be a great way for them to embark on
their RPA journey, but still allows them to grow in the future.
What is included in the IBM RPA Platform?

2 x Environment, 4 x Attended Bot, 4 x Unattended Bot,

RPA Studio, OCR
1 x Environment, 2 x Attended Bot, 1 x Unattended 
Bot, RPA Studio, OCR, NLP
1 x Environment, 2 x Attended Bot, 2 x Unattended Bot,
Workflow, Decisions
2 x Environment, 1 x Attended Bot, 2 x Unattended Bot,
Decisions

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Question 12

Incorrect

Points out of 1.00

Back Next

When selling IBM Process Mining it is important to identify the

buyer persona for the business process a build a relationship.
For an Order to Cash process who is the typical buyer
persona?

Chief Revenue Officer

Chief Information Officer 
Chief Operating Officer
Chief Risk Officer

Question 13

Correct

Points out of 1.00

Which IBM product can be used to transform RPA automations

into skills, allowing business users to leverage existing
automation in their everyday activities?

IBM watsonx.ai
IBM watsonx Orchestrate 
IBM watson.data
IBM API Connect

Question 14

Correct

Points out of 1.00

Which one of the following is NOT a driver of licensing and

pricing for IBM Process Mining in Cloud Paks?

Analyst Users
Processes
Events
Operations Users 

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Question 15

Correct

Points out of 1.00

Back Next

You just completed a proof of concept and are ready to

validate your sizing with the client so you can complete the
proposal. The client is not interested in hosting the RPA
Control Center in their own cloud and asked to have IBM host
it using a SaaS offering. Which of the following is the correct
sizing tool to use?

Sales Configurator

FlexPoint Calculator 
Excel Sizing Calculator
COOL

Question 16

Correct

Points out of 1.00

According to the World Economic Forum, what percentage of

of organizations are expected to reduce costs by cutting
operational expenses?

80%
77%
63%
86% 

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Question 17

Correct

Points out of 1.00

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If a client wishes to raise suggestions for future product

enhancements to IBM Robotic Process Automation, how can
they do that?

They can open a customer support ticket and raise the

suggestion with the support agent.
They can enter their suggestions on the IBM Ideas 
portal.
They should contact their IBM Sales representative to
have them pass it along to the product management
team.
They can post their suggestion to the client-accessible
#rpa_client_feedback channel in Slack.

Question 18

Correct

Points out of 1.00

In IBM Process Mining, what does “conformance checking”

do?

Compares expectations about process behavior with 

reality.
Verifies that a human user actually follows the steps that
a documented process says they are supposed to take.
Identifies process key users, relations between resources
and roles, and ensures compliance.
Compares the activity, performance, and costs of a
current process with various “what-if” scenarios.

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Question 19

Correct

Points out of 1.00

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Process Mining software-as-a-service (SaaS) is available in the

SaaS offering for which one of the following Cloud Paks?

Cloud Pak for Integration

Cloud Pak for Watson AIOps
Cloud Pak for Business Automation 
Cloud Pak for Network Automation

Question 20

Correct

Points out of 1.00

IBM is relatively new to the Robotic Process Automation (RPA)

market, having acquired this technology through the WDG
Automation acquisition in 2020. However, analysts are already
impressed by what IBM now offers in this space. Which
analyst firm ranked IBM as a “Major Contender” in 2022?

Gartner
Forrester
International Data Corporation (IDC)
Everest Group 

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Question 21

Correct

Points out of 1.00

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IBM Process Mining is a technology that can be applied in any

kind of industry and to any kind of business process. What are
two core business processes that almost every company has
within its supply chain, where there are usually several
opportunities for process improvement and automation?

Customer services, order to cash

Order to cash, procure to pay 
Account management, procure to pay

Customer services, meter to cash

Question 22

Correct

Points out of 1.00

Which of the following is NOT a competitive advantage for IBM

Process Mining?

Flexible deployment

Task Mining

SaaS only 
Multilevel Support

Question 23

Correct

Points out of 1.00

Which one of the following competitors does NOT play in the

Process Mining space?

Celonis
Pegasystems 

Appian
Microsoft

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Question 24

Correct

Points out of 1.00

Back Next

Expert Lab Services offers a number of services to assist

clients with IBM Robotic Process Automation. Which one of
the following is NOT a service that is offered?

Infrastructure Build
Teacher Days 

Discovery Workshop

Quickstart

Question 25

Correct

Points out of 1.00

IBM Process Mining can use data from application event logs
to automatically generate a visual representation of a process.
Only three pieces of information are required to create
process visualizations. What are these three pieces of
information?

Process ID, activity name, and timestamp 

Business unit name, activity name, and elapsed time of

event
Activity name, owner logged into the application, and
timestamp

Process ID, owner logged into the application, and

elapsed time of event

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